TR202014136A2 - Speaking robot digital assistant system and working method - Google Patents

Abstract

In particular, the invention is related to the artificial intelligence-based speech robot digital assistant system and its working method, which will be used in the electricity distribution sector, which enables users to perform transactions such as complaints, requests, reporting and asking questions via an electronic platform such as a website.

Description

DESCRIPTION TALKING ROBOT DIGITAL ASSISTANT SYSTEM AND WORKING METHOD Technical Area In general, the invention sends users' complaints, requests, notices and questions to the electricity company. It is about the speech robot digital assistant system and working method that it can communicate.

The invention will be a call center for users, which will be used especially in the electricity distribution sector. transactions such as complaints, requests, notifications and asking questions. artificial devices that enable them to fulfill their obligations through an electronic platform such as a website. intelligence-based speech robot is about digital assistant system and working method.

State of the Art Today, electricity distribution companies generally maintain their communication with electricity users. They are established through call centers. Users call call centers can report their complaints, notices and/or requests, and also ask their questions. they can direct. Verbal conversations with the responsible personnel upon the arrival of the users to the establishments. Although it is possible for them to make an interview and/or submit a written petition, Considering the intensity and workload of daily life, the call is the most efficient solution. centers appear to be prominent.

With the development of technology, approximately 9% of user calls can be met. However, the electricity distribution sector is a dangerous sector. when it is considered, due to the density and for technical reasons, 3% in populated areas means a large number of notifications. your notice Great risks and customer dissatisfaction arise due to the fact that it cannot be taken. For example, by reaching the call center of a user in an area with a power outage, Let's say you want to report the situation and cannot reach the call center. In this case The people in that area will be harmed primarily in terms of health and then financially. they can see. Numerous examples of these negative scenarios can be given.

In addition, call centers are a system suitable for the use of hearing-impaired individuals. is not. With our invention, if the hearing impaired individuals need electricity, to continue their lives as a part of society by reaching distribution organizations will be provided.

Conversational robots (chat engine, chatbot, chatbot) have recently become mobile devices, websites, Facebook, Messenger, Google Assistant, Webchat, It is used with applications such as WhatsApp, Appchat. Most companies now web pages, using a router artificial intelligence in the background, with customers users who can communicate online and then find information about There are talking robots that direct them to customer representatives. For example Applications such as SIRI or UGI have been implemented for similar purposes. However, mentioned speech robots are not used in the electricity distribution sector and This situation paves the way for serious loss of life and property.

In the prior art application no TR 2017/15656, a speech engine (chatbot) system is mentioned. The invention is particularly important for foreign language learning. Speech engine developed for voice recognition to provide effective (chatbot) system.

Application numbered TR 2017/20714 in the current art, GSM (Global System for Mobile) Communications - Global System for Mobile Communications) network It is related to a system that provides integration of data with Chatbot (chat robot).

The system of the invention; user mobile device, location server and Chatbot consists of the server. In the document, a method for querying and answering using a chatbot and device is mentioned. The method includes the following steps: a user receiving a user input containing the target of a question via its interface; your problem determining whether the target is image data; The target of the problem is the image data performing image data preprocessing for image data when available; image detecting a character from the image data for which data preprocessing is performed; stored in a database, based on a character extracted from the image data. of a response message corresponding to image data from candidate response messages. electing; and providing the selected reply message to a user.

However, neither in the documents referred to above nor in the state of the art in other explanations, it will be used in the electricity distribution sector, such as complaints, requests, notifications and asking questions. to carry out transactions through an electronic platform such as a website. artificial intelligence-based speech robot digital assistant system and working method is not mentioned.

As a result, due to the above-mentioned disadvantages and current solutions It is necessary to make an improvement in the relevant technical field due to the inadequacy of the is locked.

Purpose of the Invention The invention was created by being inspired by the current situations, and the above-mentioned negativities aims to solve.

The main purpose of the invention is to provide users with complaints, requests, notices and questions to the electricity company. A speech robot digital assistant system and working method that can communicate is to put.

Another aim of the invention is to call the users to be used in the electricity distribution sector. such as complaints, requests, notifications and asking questions. to carry out transactions through an electronic platform such as a website. An artificial intelligence-based speech robot digital assistant system that provides to reveal the method.

Another object of the invention is that in a dangerous sector such as the electricity distribution sector, all A system that meets user calls and prevents loss of life and/or property. The speech robot is to reveal the digital assistant system and working method.

Another purpose of the invention is to meet all user calls and to meet the customer's needs. a speech robot digital assistant system that ensures increased satisfaction and to reveal the working method.

Another aim of the invention is to provide hearing impaired individuals to electricity distribution companies. A speech robot digital to reveal the assistant system and working method.

In order to fulfill the above-described purposes, the invention is in the electricity distribution sector. will be used, transactions carried out by users through the call center artificial intelligence-based speech robot digital assistant system that allows contains. allowing users to communicate with the speech robot digital assistant system. of the electricity distribution company, accessible via said computer. to offer the speech robot digital assistant system to the service of the user. at least one electronic platform that provides working on the mentioned electronic platform, users' questions, notices, complaints and requests or transactions to be carried out by electricity Look for at least one speech robot that allows them to forward it to the distribution company information from the user thanks to the mentioned speech robot interface. once received, the user needs the answer or unit at least one server that provides routing, At least one database in which information belonging to the electricity distribution company is stored, the said server and/or data of the electricity distribution company employees access the base and follow the speech robot digital assistant system. CRM (Customer Relationship Management) software that provides search in the mentioned database according to the information from the user questions about location and subscription to the user. prompted, the information accessed in the database is returned to the user. transfer, according to the information from the user in the mentioned database. the registration is opened and the registration is determined within the electricity distribution company. which ensures that the responsible person is notified by means of the mentioned CRM software. artificial intelligence software, In order to fulfill the above-described purposes, the invention also includes electricity distribution that will be used in the artificial intelligence-based speech robot digital assistant system is a working method, . electricity distribution from users via the speech robot interface. questions, notices, complaints and requests to be forwarded to the company, or Receiving information about the transactions they will carry out, 0 the received information of the mentioned speech robot interface is sent to the server. transmit, 0 server database, by artificial intelligence software, from user Finding the answer by doing research on the basis of the words taken, If the response found requires location and/or subscription information, By obtaining the location and/or subscription information from the user, it is sent to the server. in the database, by artificial intelligence software, from the user word-based research with received location and/or subscription information to be made, - in the database, through the speech robot interface of the found response forwarding to the user, - log event to database by said artificial intelligence software to be made, 0 by the aforementioned artificial intelligence software, CRM (Customer Relations Management) software to the relevant responsible in the electricity distribution company. transmitting, The structural and characteristic features and all advantages of the invention are given in the following figures and It is clearer thanks to the detailed explanation written by making references to these figures. will be understood as such, and therefore the assessment will also include these figures and should be taken into account.

Figures to Help Understand the Invention Figure 1. is the representative view of the inventive talking robot digital assistant system.

Description of Part References 1. Computer 2. Electronic Platform 3. Speech Robot Interface 4. Server . Database 6. CRM (Customer Relationship Management) Software 7. Artificial Intelligence Software Detailed Description of the Invention In this detailed explanation, the talking robot, which is the subject of the invention, is the digital assistant system and The working method is only for a better understanding of the subject, no It is explained in a way that does not create a restrictive effect.

Figure 'l, the subject of the invention will be used in the electricity distribution sector, artificial intelligence that enables them to perform the transactions they perform through the center It is a representative view of the digital assistant system based on the speech robot.

Speech robot digital assistant system, users' speech robot digital assistant the computer (1) that allows them to communicate with my system and the computer (1) mentioned the power distribution company's speech robot digital assistant system, accessible through It includes an electronic platform (2) that enables the user to put it into service.

Said electronic platform (2) can be a website or Whatsapp, Messenger etc. a can be application. The subject of the invention is the speech robot digital assistant system, one or more. It works in integration with many electronic platforms (2). Preferred electronics platforms (2) WebChat, Facebook Messenger, Google Assistant, WhatsApp and AppChat applications. Thus, online communication can be provided.

The talking robot digital assistant system, which is the subject of the invention, also includes the mentioned electronic By working on the platform (2), users' questions, notices, complaints and requests or speech that allows them to forward the transactions they will carry out to the electricity distribution company robot interface (3), thanks to the aforementioned speech robot interface (3), After the information is received, the user is directed to the answer or unit he needs. server (4) and the database where the information of the electricity distribution company is stored. (5) is also included.

In a preferred embodiment of the invention, said database (5) wirelessly It is a cloud database that allows access (5).

The speech robot digital assistant system was finally developed by the employees of the electricity distribution company. speech robot digital assistant by accessing said server (4) and/or database (5) CRM (Customer Relationship Management) software (6) and making a search in the mentioned database (5) according to the information received from the user, Asking the user questions about the location and/or subscription, in the database (5) transferring the accessed information back to the user, from the user in the mentioned database (5) According to the information received, the registration must be opened and the registration within the electricity distribution company. which ensures that the designated responsible person is notified through the mentioned CRM software (6). artificial intelligence software (7).

The mentioned artificial intelligence software (7) will come from the user thanks to machine learning. They are trained against possible questions and the scenarios are recorded in the database (5).

Thanks to the aforementioned CRM software (6), reporting can be made.

The subject of the invention is the speech robot digital assistant system, Google Tensorflow and machine and deep learning structure and understanding user data with Turkish natural language processing. able.

In addition, the system provides single and multi card sending, quick reply card sending, Iocation, can send images and files. He may request scoring after the interview.

In addition to these, with the speech robot interface (3), text, emoji, video, photo, sound, card, transferring speech from the interface to the customer representative, forwarding to e-mail and 3rd party There are software integration options. All these features are artificial intelligence. provided by the software (7).

The subject of the invention is the speech robot digital assistant system, for example, "power cut" can be written, in this case, the system location and subscription information can be requested from the user. whether there is a planned outage/maintenance work on the base (5) information is checked and a return is made that it is maintenance or needs to be paid. can be done. Similarly, when a request for a malfunction is received, a referral can be made or an authorized The maintenance unit can be sent to the address.

To give more examples, the speech robot digital assistant system is as follows: topics can be taught; Power failure, no phase, breakage of the pole cup, voltage drop, cable breakage, spark jumping from the pole, sagging wire, blown box fuse, wire collision, foreign matter attachment to the wires, pole warping, pole overturning, wire line for entanglement, collision of the vehicle with pole, transformer or box, fire, leakage, excavation showing the locations, request for interruption due to operation, opening of transformer covers, smoke, flame or spark from transformer or pole, exposed cable, frequent interruption complaint, arrangement of lighting direction, location of lighting pole replacement, lighting failure, illegal use notification, learning the result of the petition, learning the planned outage dates, SMS/mail notification request, meter failure, panel change request, reading/opening-cutting personnel complaint, cashier's complaint, subscription process notification, my meter not read notification, my meter read incorrectly notification, invoice price objection, complaint of inaccessibility to the personnel, call center and personnel complaint, open pit complaint, insurance throwing complaint, subscription fee learning, compensation to learn the right, to learn the phone number, to cancel the subscription, to the website membership request, discount request, old transformer notification, temporary connection request, power increase request, remote reading request/complaint, new connection request, price request.

New machine through artificial intelligence software (7) as new situations are encountered learning can be added.

It will be used in the electricity distribution sector, via the call center of the users. artificial intelligence-based speech that enables them to perform the operations they perform The working method of the robot digital assistant system is from the following process steps consists of: o users, via the speech robot interface (3), to distribute electricity questions, notices, complaints and requests to be forwarded to the company, or Receiving information about the transactions they will carry out, - said speech robot interface (3) to send the received information to the server (4) transmit, 0 servers (4) in database (5), by artificial intelligence software (7), answer by researching on the basis of words received from the user to be found, o if the response found requires location and/or subscription information, By obtaining the location and/or subscription information from the user, it is sent to the server (4). in the database (5), by artificial intelligence software (7), Word-based with location and/or subscription information received from the user finding the answer by doing research, - the speech robot interface (3) of the response found in the database (5) transmitted to the user, - event to database (5) by said artificial intelligence software (7) registration, 0 by the aforementioned artificial intelligence software (7), CRM (Customer Relations Management) software (6) in the electricity distribution company forwarded to the responsible In the method of the invention, in the light of the information coming from the user, any data in the database (5) If no response is found, the user is returned that there is no information.

A preferred embodiment of the invention is available at https://tredas.com.tr/ can be accessed at the bottom right of the page.

Thus, the call center of the users to be used in the electricity distribution sector. transactions such as complaints, requests, notifications and asking questions. artificial devices that enable them to fulfill their obligations through an electronic platform such as a website. intelligence-based speech robot digital assistant system and working method are presented

Claims (1)

REQUIREMENTS It is an artificial intelligence-based speech robot digital assistant system to be used in the electricity distribution sector, which enables users to perform the transactions they perform through the call center, and its feature is; o at least one computer (1) which enables users to communicate with the speech robot digital assistant system, Search for at least one speech robot working on the mentioned electronic platform (2), which enables users to send their questions, notices, complaints and requests or the transactions they will carry out to the electricity distribution company - after receiving information from the user thanks to the mentioned speech robot interface (3), the user can respond to the required answer. or at least one server (4) that directs them to the unit, at least one database (5) where information belonging to 0 electricity distribution companies is stored, 0 electricity distribution company employees by accessing the mentioned server (4) and/or database (5), a speech robot digital CRM (Customer Relationship Management System), which enables them to follow the assistant system i) software (6) allows searching in that database (5) according to information from the user, asking questions about location and subscription to the user, transferring the information accessed in the database (5) back to the user, It contains artificial intelligence software (7), which enables the registration to be opened according to the information received and the registration to be notified to the responsible person determined within the electricity distribution company, thanks to the aforementioned CRM software (6). It is a speech robot digital assistant system in accordance with claim 1, and its feature is; said database (5) is a cloud database (5) that enables wireless access. It is an artificial intelligence-based speech robot digital assistant system working method to be used in the electricity distribution sector, which enables users to perform transactions they perform through the call center, and its feature is; - receiving information from the users about the questions, notices, complaints and requests they will send to the electricity distribution company or the transactions they will carry out through the speech robot interface (3), - transmission of the information received from the mentioned speech robot interface (3) to the server (4), 0 servers (4 ) in the database (5), by the artificial intelligence software (7), to find the answer based on the words received from the user, o if the answer requires location and/or subscription information, by receiving the location and/or subscription information from the user and transmitting it to the server (4) - conducting a word-based search in the database (5) by the artificial intelligence software (7) with the location and/or subscription information received from the user, - transmitting the answer found in the database (5) to the user via the speech robot interface (3), - the mentioned event recording to the database (5) by the artificial intelligence software (7), - by the mentioned artificial intelligence software (7), CRM (Customer Relationship Data Management) software (6) to the relevant responsible person in the electricity distribution company and includes the process steps.