TR201619333A2 - A SUPPORT SYSTEM FOR CALL CENTERS - Google Patents

A SUPPORT SYSTEM FOR CALL CENTERS Download PDF

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Publication number
TR201619333A2
TR201619333A2 TR2016/19333A TR201619333A TR201619333A2 TR 201619333 A2 TR201619333 A2 TR 201619333A2 TR 2016/19333 A TR2016/19333 A TR 2016/19333A TR 201619333 A TR201619333 A TR 201619333A TR 201619333 A2 TR201619333 A2 TR 201619333A2
Authority
TR
Turkey
Prior art keywords
support system
call centers
communication device
call center
present
Prior art date
Application number
TR2016/19333A
Other languages
Turkish (tr)
Inventor
Neval Şentürk Pinar
Baran Öztürkçü Özgür
Original Assignee
Turkcell Teknoloji Arastirma Ve Gelistirme Anonim Sirketi
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Turkcell Teknoloji Arastirma Ve Gelistirme Anonim Sirketi filed Critical Turkcell Teknoloji Arastirma Ve Gelistirme Anonim Sirketi
Priority to TR2016/19333A priority Critical patent/TR201619333A2/en
Publication of TR201619333A2 publication Critical patent/TR201619333A2/en

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Abstract

Bu buluş, internet ve/veya uydu üzerinden sağlanan televizyon yayınlarında karşılaşılan sorunlarda abonenin çağrı merkezini araması durumunda çözüm sürecinin otomatik olarak belirlenmesini sağlayan bir sistem (1) ile ilgilidir. Buluş konusu sistem (1); abone iletişim cihazı (2), müşteri temsilcisi iletişim cihazı (3), çağrı merkezi servis birimi (4), iş akış biriminden (5) oluşmaktadır.The present invention relates to a system (1) for automatically determining the solution process when the subscriber calls the call center in the case of problems encountered in television broadcasts provided via the Internet and / or satellite. The system (1) of the present invention; subscriber communication device (2), customer representative communication device (3), call center service unit (4) and work flow unit (5).

TR2016/19333A 2016-12-23 2016-12-23 A SUPPORT SYSTEM FOR CALL CENTERS TR201619333A2 (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
TR2016/19333A TR201619333A2 (en) 2016-12-23 2016-12-23 A SUPPORT SYSTEM FOR CALL CENTERS

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
TR2016/19333A TR201619333A2 (en) 2016-12-23 2016-12-23 A SUPPORT SYSTEM FOR CALL CENTERS

Publications (1)

Publication Number Publication Date
TR201619333A2 true TR201619333A2 (en) 2018-07-23

Family

ID=64605753

Family Applications (1)

Application Number Title Priority Date Filing Date
TR2016/19333A TR201619333A2 (en) 2016-12-23 2016-12-23 A SUPPORT SYSTEM FOR CALL CENTERS

Country Status (1)

Country Link
TR (1) TR201619333A2 (en)

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