Turkcell Teknoloji Arastirma Ve Gelistirme Anonim Sirketi
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Turkcell Teknoloji Arastirma Ve Gelistirme Anonim SirketifiledCriticalTurkcell Teknoloji Arastirma Ve Gelistirme Anonim Sirketi
Priority to TR2016/19333ApriorityCriticalpatent/TR201619333A2/en
Publication of TR201619333A2publicationCriticalpatent/TR201619333A2/en
Bu buluş, internet ve/veya uydu üzerinden sağlanan televizyon yayınlarında karşılaşılan sorunlarda abonenin çağrı merkezini araması durumunda çözüm sürecinin otomatik olarak belirlenmesini sağlayan bir sistem (1) ile ilgilidir. Buluş konusu sistem (1); abone iletişim cihazı (2), müşteri temsilcisi iletişim cihazı (3), çağrı merkezi servis birimi (4), iş akış biriminden (5) oluşmaktadır.The present invention relates to a system (1) for automatically determining the solution process when the subscriber calls the call center in the case of problems encountered in television broadcasts provided via the Internet and / or satellite. The system (1) of the present invention; subscriber communication device (2), customer representative communication device (3), call center service unit (4) and work flow unit (5).
TR2016/19333A2016-12-232016-12-23
A SUPPORT SYSTEM FOR CALL CENTERS
TR201619333A2
(en)
APPARATUS AND METHOD FOR GENERATING A VOICE INCOME FOR MOBILE COMMUNICATIONS DEVICES THROUGH THE PROCESSING OF CALLS AND SHORT MESSAGES THAT HAVE NOT BEEN CONCRETED