TR201111447A2 - Kişiye özel menü oluşturulabilmesini sağlayan sesli yanıt sistemi. - Google Patents

Kişiye özel menü oluşturulabilmesini sağlayan sesli yanıt sistemi.

Info

Publication number
TR201111447A2
TR201111447A2 TR2011/11447A TR201111447A TR201111447A2 TR 201111447 A2 TR201111447 A2 TR 201111447A2 TR 2011/11447 A TR2011/11447 A TR 2011/11447A TR 201111447 A TR201111447 A TR 201111447A TR 201111447 A2 TR201111447 A2 TR 201111447A2
Authority
TR
Turkey
Prior art keywords
voice response
response system
custom menu
menu creation
allows custom
Prior art date
Application number
TR2011/11447A
Other languages
English (en)
Inventor
Kaya Mustafa
Kiliç Hi̇kmet
Original Assignee
Avea İleti̇şi̇m Hi̇zmetleri̇ Anoni̇m Şi̇rketi̇
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Avea İleti̇şi̇m Hi̇zmetleri̇ Anoni̇m Şi̇rketi̇ filed Critical Avea İleti̇şi̇m Hi̇zmetleri̇ Anoni̇m Şi̇rketi̇
Priority to TR2011/11447A priority Critical patent/TR201111447A2/tr
Priority to PCT/TR2012/000199 priority patent/WO2013147718A2/en
Publication of TR201111447A2 publication Critical patent/TR201111447A2/tr

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H04M3/4936—Speech interaction details
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/35—Aspects of automatic or semi-automatic exchanges related to information services provided via a voice call
    • H04M2203/355—Interactive dialogue design tools, features or methods

Abstract

Buluş, kullanıcının (müşterinin, abonenin) kendi istekleri doğrultusunda menü oluşturabilmesini ve düzenleyebilmesini sağlayan, menü oluşturmak veya güncellemek isteyen kullanıcının sesli yanıt sistemini araması (100), kişisel menüsünde ekleyebileceği seçeneklerin, sesli yanıt tanımlama sunucusunda (1) bulunan uygulama vasıtasıyla müşteriye okunması (310), kullanıcının, yeni bir seçeneği belirlemesi ve seçilen menü kaleminin, veritabanı sunucusunda (2) bulunan veri tabanına ve listeye eklenmesi (320), çağrının sonlandırılması (230) işlem adımlarını içeren sesli yanıt sistemi ile ilgilidir.
TR2011/11447A 2011-11-18 2011-11-18 Kişiye özel menü oluşturulabilmesini sağlayan sesli yanıt sistemi. TR201111447A2 (tr)

Priority Applications (2)

Application Number Priority Date Filing Date Title
TR2011/11447A TR201111447A2 (tr) 2011-11-18 2011-11-18 Kişiye özel menü oluşturulabilmesini sağlayan sesli yanıt sistemi.
PCT/TR2012/000199 WO2013147718A2 (en) 2011-11-18 2012-11-19 Interactive voice response system making it possible to create a private menu

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
TR2011/11447A TR201111447A2 (tr) 2011-11-18 2011-11-18 Kişiye özel menü oluşturulabilmesini sağlayan sesli yanıt sistemi.

Publications (1)

Publication Number Publication Date
TR201111447A2 true TR201111447A2 (tr) 2012-12-21

Family

ID=47679743

Family Applications (1)

Application Number Title Priority Date Filing Date
TR2011/11447A TR201111447A2 (tr) 2011-11-18 2011-11-18 Kişiye özel menü oluşturulabilmesini sağlayan sesli yanıt sistemi.

Country Status (2)

Country Link
TR (1) TR201111447A2 (tr)
WO (1) WO2013147718A2 (tr)

Families Citing this family (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CA2941950A1 (en) 2015-09-21 2017-03-21 Wal-Mart Stores, Inc. Adjustable interactive voice response system
US10477022B2 (en) 2017-11-22 2019-11-12 Repnow Inc. Automated telephone host system interaction

Family Cites Families (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6487277B2 (en) * 1997-09-19 2002-11-26 Siemens Information And Communication Networks, Inc. Apparatus and method for improving the user interface of integrated voice response systems
US6876727B2 (en) * 2002-07-24 2005-04-05 Sbc Properties, Lp Voice over IP method for developing interactive voice response system

Also Published As

Publication number Publication date
WO2013147718A3 (en) 2013-11-28
WO2013147718A2 (en) 2013-10-03

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