TH62026B - Systems and methods for remote cause detection - Google Patents

Abstract

DC60 (26/10/47) This invention is directed towards methods and systems for remote root cause detection. In a good set-top box network, a digital tenant cable (DSL) with a head-end unit Signals and set-top boxes with software root cause detection Cause detection software This stored in the shuffle box set will cause the head end unit. Able to remotely ask the shunt box set to the current condition of the shunt box. and will result in reduced memory It is the cost of the service call and/or the delivery of which will be required in other respects. The cause detection software generates data in response to the request to identify the shuffleboard set. , Software format request, TV connection check request, I/O connector check request, HPNA network check request, USB check request, ICs system check request, DSL connection check request , fault code check request, request to read warranty time, request to read operating hours and a request for a fault test If an error is received from the header end unit, the cause detection software action may be initiated as part of the intermittent root cause detection test of the requested shroud set. request of the customer who has difficulty with the shuffle box set or in response to a warning tone or message Alerts to be prepared by the shuffle box set.

Claims (4)

Disclaimer (all) which will not appear on the advertisement page. : ------ 12/10/2017 ------ (OCR) Page 1 of 3 pages Disclaimer 1. Remote cause detection method in digital tenant network (DSL ) (100) with header end unit (102) and chopping box set (108) with cause detection software, the method includes the following steps. Transmitting data requests from the chopping block unit (102) to the chopping-up unit (108). Determining whether the data request received requires the chopping block set to execute the program. Detecting internal causes or not Transmission of first response from the set-top box to the signal head unit in the Responds to receiving a request for information if the data request does not require a shufflebox set to operate. Internal Cause Detection Program Placement of the set-top box (108) in the service module in response to the receipt of the request. Request information if a data request requires a chopping-box set to perform an internal cause-detection program and to transmit a second response containing the requested information from the chopping-box set (108) to the head-end unit (102). Where the set-top box (108) is at the customer's residence and Specifically, the process of submitting a request for information includes the transmission of information requests. In response to telephone requests from users at the Customer's residence 2. Method of Claim 1 whereby the procedure for placement of the set-top box (108) in the Service Modes includes additional steps, The software action determines the cause of the set-top box (108) in response to the receipt of the data request and the response transfer procedure. This occurs when the root cause software has been completed. 3. The unique claim method 1 is the process of submitting a request for information. This includes the transmission of a request for information in response to the warning message received from the set-top box (108), page 2 of the number 3, page 4. The unique Claim Method 1 method is the procedure for the Send a response This includes the procedure by which the user makes the information requested by telephone to the technician operating the head end unit. (102) 5. A unique Claim 4 method is that the requested information is provided. By user as words Describe one of the audio or video outputs produced by a television (112) attached to a set-top box (108). 6. The method of claim 1, which is characterized by a request for information, is one of the requests. Pointed Display set-top box (108), software format request, connection check request. TV (112), I / O port check request, HPNA network check request, USB check request, IC system check request, DSL connection check request (110), Error code check request. , Request to read the warranty time, request to read operating hours, and request to test for a fault of action 7. In a digital tenant line (DSL) chopping box set-top box system with This set-top box (108) consists of one common device (110) for communicating with the head unit (102). Records for recording the root cause detection software and processing equipment for the execution of the recorded root cause software; and An placement of a set-top box set in the service module in response to a request for information received from Signal head unit Where one coupling device communicates with one response per header end unit (102). If the chopping box set (108) is not placed in the service module and communicates with the response, the chopping block unit (108) communicates with the response. The second per head end unit (102) if the set-top box (108) is placed in the service module and where the chuck set (108) is at the customer's residence and is characterized as the request. Information was received from the head-end unit in response to telephone requests from users at the property. Page 3 of the number 3 Page 8. Set of chopping-box (108) of Claim 7, which is characterized by a processing device. Transmits the response to the head end unit (102) through one common coupling (110) when the root cause software execution is complete. 9. Hackbox set (108) of claim. The seventh characteristic is the recording medium. It also records at least one Simple Network Management Agreement (SNMP) in the recording medium. And initiate communication with the head end unit (102) through the coupling device on page (110) when the fault is detected 1 0. Chopping box set (108) of claim 7 Which also includes The second joint for video and audio transmission to the TV (112) 1 1. Set-top box (108) of Claim 10, which is unique in software. Detecting the cause of execution directing the processing device to pass audio and video data to the television (112) through the second common device 1 2. Set-top box (108) of claim 11, which is characterized Only is audio data as Causes Television (112) to generate audible sound and video data, causes TV (112) to display a set of color bands 1. 3. Set-top box (108) of claim 7, which is characterized by Soft. Wear A logged cause can be provided for at least one of the identified requests. Set-top box set (108), Software format request, TV connection check request (112), I / O port check request, HPNA network check request, USB check request, USB check request. IC system check, DSL connection check request (110), fault code check request, warranty time reading request, request to read operating hours, and error test request. From the action received from the head-end unit (102) through the first common device (110) ------------ 1. Long-distance cause detection method in the cabling network. Rental digital (DSL) with header end unit. And chopping box set This method consists of the process of transmitting the request data from the head-end unit to the set. Chopping box Placement of the set-top box in a responsive service mod Receiving request information and sending a response containing request information from the chopping box set. Signal to unit Signal tip 2. Method according to item 1 at the steps of the box set placement Switching signals in the service mod also includes the steps of the implementation. The software detects the cause of the set-top box responding to receiving data requests. And the process of transmitting the response Answer that happens as required 3. Methods as stated in Article 1 in the process of requesting transmission include the transmission of request data in response to the request. Preparation warnings given by the set-top box set 4. Method 1 in which the set-top box is installed. Stay at the customer's residence And the process of data transmission The request will include the transmission of the request information. Responding to telephone requests from users at the customer's residence. 5. Method according to Article 4 at the stage of transmission of response. That includes the process of user-provided information. The request is made by telephone to the technician operating the head end unit. 6. Method of Clause 5 where the requested information is provided by. The user is one of the subtitles of an audio or video output. That arising by a television connected to a set-top box 7. Method according to item 1 where the information requested is a request Request indicating shuffle box set, software format request, USB check request, ICs system check request, DSL connection check request, error code check request, time read request. Warranty, request to read operating hours And requests to test the fault of action. 8. In a digital subscriber line (DSL) chopping box set with a head-end unit. Multiple signals and set-top boxes This set-top box contains one common interface for communicating with the header unit. Logging intermediary for recording the root cause detection software and the processing equipment for the recorded action of the root cause software. To respond to the requested information received from the head end unit 9. Set of chopping boxes according to clause 8 where the processor will Transfers responsive to head-end units through a single coupling device according to the integrity of the cause-detection software operation 1 0. Set of chopping boxes according to clause 8 at intermediate Recording Will save at least that This is the end of a simple network management agreement (SNMP) trap in the recording medium as well, and it initiates communication with the head unit via a common device here. Got right Abnormal detection can be 1 1. The chopping box set in accordance with Clause 8 also contains Second common interface for video and audio transmission To television 1 2. Set the set-top box according to item 11 on the software detection. Find the right cause The operator will instruct the processing device through the Audio and video data to TV via a second common device 1 3. Set the set-top box according to item 12 that the audio data will Cause television Show a set of colored bars 1 4. Set the chopping box according to item 8 on the detection software Find out why this was recorded. Able to be provided with information For at least one of the shuffle box set identification request, software format request, television connection check request, I / O port check request, DSL connection check request, request Check fault code, request to read warranty time, request to read operating hours and request for fault test. Missed out on the action Received from terminal end unit via one common attachment