SU1559425A1 - Device for registering answers of operator - Google Patents

Abstract

This invention relates to a telephone communication technique. The purpose of the invention is to increase the accuracy of registration. The device contains a receiver 1 call signals, relay 2 call signaling, relay 3 and 4 time, elements 5 and 6, relay 7 operator response, counter 8 slowed down answers, counter 9 answers, counter 10, the duration of the line, computing unit 11 and counter 12. This device implementation provides an increase in the accuracy of recording the operator’s responses in three cases: when the operator’s response comes earlier than the monitoring time

when the operator’s response follows the expiration of the first control time (slow response)

when the operator’s response was not followed at all. The device allows you to more fully obtain the quantitative and qualitative indicators of the work of operators of both long-distance and reference information services. 1 il.

Description

The invention relates to telephone communications technology and can be used in switchboard workshops of telephone exchanges and in a reference and information service.

The purpose of the invention is to improve the accuracy of registration.

The drawing shows a block diagram of a device for recording operator responses.

A device for recording operator responses comprises a receiver 1 of ringing signals, a relay of 2 latches of ringing signals, a first relay of 3 times, a second relay of 4 times, a first element of And 5, a second element of And 6, a relay 7 of the response of the operator, a counter 8 of slow responses, a counter of 9 responses , counter 10, the duration of the line, computing unit 11, counter 12, the first 13 and second 14 outputs of the receiver 1, output 15 of the receiver 1, input 16 of the receiver 1, the first 17, second 18. and the third 19 inputs of relay 2, output 20 of relay 2 , input 21 and output 22 of the relay 3 times, output 23 relay 4 times, input 24 and output 25 SCH the meter. 10, the first input 26 of block 11, the output 27 of block 11, the second input 28 of block 11.;

Pins 13 and 14 are connected to the communication line, input 17 is connected to output 15, inputs 21 and 24 are connected to output 20, output 22 connects. connecting to the first input of element 6, the input is connected to the output 25, the output is connected to the input of the counter 12, the output 23 is connected to the inputs 16 and 19,

The device operates as follows "

In the receiver 1, the sequence of pulses with the frequency of the calling signal coming from the communication line at terminals 13 and 14 is converted into a direct current signal and fed to relay 2, where it is fixed. A fixed signal from the output 20 of relay 2 is sent to the relay 3 and 4 of the time, to the input of the element And 5 to the counter 10. Relay 3 of the time from this moment begins to count the time. When the operator responds, three cases may arise. In the first case, the operator's response comes earlier than the coitrol time. In this case, from the relay 7 of the operator’s response, a signal is supplied to the inputs of the elements And 5 and 6, to the input 18 of the relay 2 of the fixation of call signals and to input 28.

And 5 puts a pulse in the counter of 9 responses, and the signal received at input 18 of the relay .2 sets it to its original position, which leads to the termination of the countdown and the installation of relay 3 and 4 of the time to zero. At the same time, the counter 10 for the duration of the occupation of the line is turned on, 10 which is turned off by a signal from the relay 2 of the fixation of call signals when the operator hangs up. Information on the duration of the lesson and the communication line is transmitted to the computing unit 11, where it is recorded in the numerator counter. The signal from the output of the relay 7 operator response is entered into the counter of the denominator of the computing unit 11. The process of calculating the efficiency of the computing unit 11 is carried out continuously as information is received on the duration of the communication line and the number of calls, and the result is displayed on the counter 12.

In the second case, the response of the operator follows after the first control time (delayed response). Signal c. relay 7 response operator pos3Q dulls on the input 18 of the relay. 2 call fixes and the second inputs of the elements And 5 and 6. The counter .9 answers exactly the same as in the first case, an impulse is received. But due to the fact that the first input of the And 6 element received a signal from the time relay 3 (the 3 time relay gives a signal after the first control period has expired, if there was no response from the operator up to this point), others appear at the output of the 6 element.

pulse, increasing the contents of the counter 8 slow responses per unit.

In the third case, the response of the operator did not follow at all. In this case, the relay 4 times and after the second control time with it. output 23 to input 16 of the receiver 1 of the ringing signals and input 19 of the relay. 2 of the ringing of the ringing signals. A signal is received. Under its influence, the signal of the operator responds to the line in the receiver of the ringing signals 1, the ringing signaling relay 2 is turned on, it is removed from its output 20 signal, and 3 and 4 time relays are reset. The signal at the input 16 of the receiver 1 of the call signals causes the end signal to be sent to the subscriber. The device returns to its initial state. The coefficient of use by the operator of working time is calculated in the second case, similarly to the described calculation in the first case. In the third case, information about the call received in the computing unit 11 receives only the numerator counter.

Thus, the use of the device reduces the number of failures, improves the use of custom-connecting communication lines and allows you to more fully obtain quantitative and qualitative indicators of the work of operators of both long-distance and reference and information services.

Claims (1)

Claim A device for recording operator responses, comprising a call signal receiver, a call signal fixing relay, a first AND element, and a response counter connected in series 1559425 6th time relay, the second AND element and the counter of slow responses, the output of the operator response relay is connected to the second inputs of the first and second ele 5 points And the second input of the relay for fixing call signals, the output of which is connected to the input of the first time relay, while the first and second outputs of the receiver of call signals are the first and second · 'outputs of the device, characterized in that, in order to improve the accuracy of registration , introduced a jg second time relay and series-connected line occupancy time counter, a computing unit and a counter, wherein the input of the second time relay and the counter input For a duration of 20 busy lines are connected to the input of the first time relay, the output of the second time relay is connected to the input of the call signal receiver and the third input of the relay of the signaling function 25, and the second input of the computing unit is connected to the output of the operator response relay.