SG11202109962PA - Dynamic message processing and aggregation of data in messaging - Google Patents
Dynamic message processing and aggregation of data in messagingInfo
- Publication number
- SG11202109962PA SG11202109962PA SG11202109962PA SG11202109962PA SG 11202109962P A SG11202109962P A SG 11202109962PA SG 11202109962P A SG11202109962P A SG 11202109962PA SG 11202109962P A SG11202109962P A SG 11202109962PA
- Authority
- SG
- Singapore
- Prior art keywords
- messaging
- aggregation
- data
- message processing
- dynamic message
- Prior art date
Links
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/5141—Details of processing calls and other types of contacts in an unified manner
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42382—Text-based messaging services in telephone networks such as PSTN/ISDN, e.g. User-to-User Signalling or Short Message Service for fixed networks
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F40/00—Handling natural language data
- G06F40/30—Semantic analysis
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06N—COMPUTING ARRANGEMENTS BASED ON SPECIFIC COMPUTATIONAL MODELS
- G06N20/00—Machine learning
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/06—Message adaptation to terminal or network requirements
- H04L51/066—Format adaptation, e.g. format conversion or compression
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
- H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
- H04M3/4936—Speech interaction details
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
- H04M3/5232—Call distribution algorithms
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
- H04W4/12—Messaging; Mailboxes; Announcements
- H04W4/14—Short messaging services, e.g. short message services [SMS] or unstructured supplementary service data [USSD]
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2203/00—Aspects of automatic or semi-automatic exchanges
- H04M2203/65—Aspects of automatic or semi-automatic exchanges related to applications where calls are combined with other types of communication
- H04M2203/651—Text message transmission triggered by call
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M7/00—Arrangements for interconnection between switching centres
- H04M7/0024—Services and arrangements where telephone services are combined with data services
- H04M7/0042—Services and arrangements where telephone services are combined with data services where the data service is a text-based messaging service
- H04M7/0048—Services and arrangements where telephone services are combined with data services where the data service is a text-based messaging service where the text-based messaging service is a Short Message Service
Landscapes
- Engineering & Computer Science (AREA)
- Signal Processing (AREA)
- Theoretical Computer Science (AREA)
- Computer Networks & Wireless Communication (AREA)
- General Engineering & Computer Science (AREA)
- Marketing (AREA)
- Business, Economics & Management (AREA)
- Physics & Mathematics (AREA)
- Software Systems (AREA)
- Artificial Intelligence (AREA)
- General Physics & Mathematics (AREA)
- Health & Medical Sciences (AREA)
- Medical Informatics (AREA)
- Computational Linguistics (AREA)
- Audiology, Speech & Language Pathology (AREA)
- Computer Vision & Pattern Recognition (AREA)
- Data Mining & Analysis (AREA)
- Evolutionary Computation (AREA)
- General Health & Medical Sciences (AREA)
- Human Computer Interaction (AREA)
- Computing Systems (AREA)
- Mathematical Physics (AREA)
- Data Exchanges In Wide-Area Networks (AREA)
- Telephonic Communication Services (AREA)
- Mobile Radio Communication Systems (AREA)
- Image Processing (AREA)
Applications Claiming Priority (2)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| US201962825153P | 2019-03-28 | 2019-03-28 | |
| PCT/US2020/024900 WO2020198438A1 (en) | 2019-03-28 | 2020-03-26 | Dynamic message processing and aggregation of data in messaging |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| SG11202109962PA true SG11202109962PA (en) | 2021-10-28 |
Family
ID=70416497
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| SG11202109962P SG11202109962PA (en) | 2019-03-28 | 2020-03-26 | Dynamic message processing and aggregation of data in messaging |
Country Status (9)
| Country | Link |
|---|---|
| US (3) | US10917518B2 (en) |
| EP (1) | EP3949366A1 (en) |
| JP (2) | JP7263544B2 (en) |
| CN (1) | CN113632442B (en) |
| AU (2) | AU2020245555B2 (en) |
| CA (1) | CA3134607A1 (en) |
| IL (1) | IL286339A (en) |
| SG (1) | SG11202109962PA (en) |
| WO (1) | WO2020198438A1 (en) |
Families Citing this family (7)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US9648164B1 (en) * | 2014-11-14 | 2017-05-09 | United Services Automobile Association (“USAA”) | System and method for processing high frequency callers |
| AU2020245555B2 (en) | 2019-03-28 | 2023-03-16 | Liveperson, Inc. | Dynamic message processing and aggregation of data in messaging |
| US11323572B2 (en) * | 2019-08-15 | 2022-05-03 | 3Good LLC | Call routing to convert synchronous landline voice communications into asynchronous bidirectional text messaging |
| WO2021195222A1 (en) * | 2020-03-24 | 2021-09-30 | Tap Text llc | System and method for omnichannel text-based router and communication system |
| US11929062B2 (en) * | 2020-09-15 | 2024-03-12 | International Business Machines Corporation | End-to-end spoken language understanding without full transcripts |
| CN112423247B (en) * | 2020-10-28 | 2022-10-18 | 创业慧康科技股份有限公司 | Data interaction method based on 5G message and real-time communication system |
| CN114666745B (en) * | 2022-03-29 | 2023-07-21 | 杭州中天微系统有限公司 | Data transmission method, node control method, network equipment and network system |
Family Cites Families (20)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN1820474A (en) * | 2002-03-20 | 2006-08-16 | 全球通讯公司 | Shared dedicated access line (DAL) gateway routing discrimination |
| EP1521405A1 (en) * | 2003-09-30 | 2005-04-06 | Sony International (Europe) GmbH | Bidirectional QoS reservation within an in-band signaling mechanism |
| US20070043878A1 (en) | 2005-08-18 | 2007-02-22 | Microsoft Corporation | Virtual robot communication format customized by endpoint |
| US8774389B2 (en) * | 2005-09-13 | 2014-07-08 | International Business Machines Corporation | Call routing between shared service centers |
| US8345827B2 (en) * | 2006-12-18 | 2013-01-01 | Joshua Elan Liebermann | Sign language public addressing and emergency system |
| US20090067408A1 (en) * | 2007-09-12 | 2009-03-12 | Nokia Corporation | Centralized call log and method thereof |
| US10572476B2 (en) * | 2013-03-14 | 2020-02-25 | Apple Inc. | Refining a search based on schedule items |
| US10107643B2 (en) * | 2013-10-07 | 2018-10-23 | The Mitre Corporation | Message filtering based on destination, plan, intent, expectation, or route |
| US9516167B2 (en) | 2014-07-24 | 2016-12-06 | Genesys Telecommunications Laboratories, Inc. | Media channel management apparatus for network communications sessions |
| US9723151B2 (en) * | 2015-10-19 | 2017-08-01 | Genesys Telecommunications Laboratories, Inc. | Optimized routing of interactions to contact center agents based on forecast agent availability and customer patience |
| US20170118321A1 (en) * | 2015-10-22 | 2017-04-27 | Ford Global Technologies, Llc | Augmented personal device user interface and notification |
| US9936074B1 (en) * | 2016-08-04 | 2018-04-03 | Jpmorgan Chase Bank, N.A. | System and method for utilizing SMS functionality to schedule follow-up |
| US20180253985A1 (en) * | 2017-03-02 | 2018-09-06 | Aspiring Minds Assessment Private Limited | Generating messaging streams |
| US11025566B2 (en) | 2017-04-12 | 2021-06-01 | Facebook, Inc. | Techniques for intent-based search for bots |
| SG11201909643RA (en) | 2017-05-05 | 2019-11-28 | Liveperson Inc | Dynamic response prediction for improved bot task processing |
| US10963525B2 (en) * | 2017-07-07 | 2021-03-30 | Avnet, Inc. | Artificial intelligence system for providing relevant content queries across unconnected websites via a conversational environment |
| US11166127B2 (en) * | 2018-03-08 | 2021-11-02 | Andre Arzumanyan | Apparatus and method for voice call initiated texting session |
| US10911396B2 (en) * | 2018-06-28 | 2021-02-02 | Paypal, Inc. | Mid-tier messaging system |
| AU2020245555B2 (en) | 2019-03-28 | 2023-03-16 | Liveperson, Inc. | Dynamic message processing and aggregation of data in messaging |
| US11887585B2 (en) * | 2019-05-31 | 2024-01-30 | Apple Inc. | Global re-ranker |
-
2020
- 2020-03-26 AU AU2020245555A patent/AU2020245555B2/en active Active
- 2020-03-26 JP JP2021557363A patent/JP7263544B2/en active Active
- 2020-03-26 EP EP20720977.6A patent/EP3949366A1/en active Pending
- 2020-03-26 CA CA3134607A patent/CA3134607A1/en active Pending
- 2020-03-26 WO PCT/US2020/024900 patent/WO2020198438A1/en unknown
- 2020-03-26 CN CN202080024885.2A patent/CN113632442B/en active Active
- 2020-03-26 US US16/830,849 patent/US10917518B2/en active Active
- 2020-03-26 SG SG11202109962P patent/SG11202109962PA/en unknown
-
2021
- 2021-01-07 US US17/143,287 patent/US11558503B2/en active Active
- 2021-09-13 IL IL286339A patent/IL286339A/en unknown
-
2022
- 2022-12-13 US US18/080,071 patent/US20230328177A1/en active Pending
-
2023
- 2023-03-31 AU AU2023202014A patent/AU2023202014B2/en active Active
- 2023-04-12 JP JP2023064822A patent/JP2023098998A/en active Pending
Also Published As
| Publication number | Publication date |
|---|---|
| WO2020198438A1 (en) | 2020-10-01 |
| CA3134607A1 (en) | 2020-10-01 |
| JP2023098998A (en) | 2023-07-11 |
| US20200314239A1 (en) | 2020-10-01 |
| US20210274038A1 (en) | 2021-09-02 |
| JP2022527078A (en) | 2022-05-30 |
| US10917518B2 (en) | 2021-02-09 |
| AU2023202014B2 (en) | 2024-05-23 |
| JP7263544B2 (en) | 2023-04-24 |
| IL286339A (en) | 2021-10-31 |
| AU2020245555A1 (en) | 2021-10-07 |
| EP3949366A1 (en) | 2022-02-09 |
| US20230328177A1 (en) | 2023-10-12 |
| US11558503B2 (en) | 2023-01-17 |
| CN113632442A (en) | 2021-11-09 |
| CN113632442B (en) | 2024-04-23 |
| AU2020245555B2 (en) | 2023-03-16 |
| AU2023202014A1 (en) | 2023-05-04 |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| IL286339A (en) | Dynamic message processing and aggregation of data in messaging | |
| EP3720057A4 (en) | Message processing method and device | |
| EP3780552A4 (en) | Message processing method in distributed device and distributed device | |
| EP3623942A4 (en) | Message processing method and apparatus, storage medium, and computer device | |
| HK1213709A1 (en) | Instant messaging application group message alerting method and device | |
| GB2592171B8 (en) | Systems and methods for reduction of audio artifacts in an audio system with dynamic range enhancement | |
| MX2016014088A (en) | Composing messages within a communication thread. | |
| HK1219589A1 (en) | Method and device for processing instant messaging message | |
| SG11201706254PA (en) | Method and device for saving chat record of instant messaging | |
| AU356186S (en) | Loudspeaker | |
| EP3777375C0 (en) | Techniques and apparatuses for providing notifications in short paging messages | |
| EP3817307A4 (en) | Message processing method and device | |
| EP3401780A4 (en) | Notification message processing method and apparatus | |
| GB2579112B (en) | Graphics processing units and methods using render progression checks | |
| EP3590083A4 (en) | Systems and methods for dynamic inclusion of enhanced data in transactions | |
| AU201815932S (en) | Prenatal monitor band processing unit | |
| PL3652900T4 (en) | Managing graphic and/or audio elements in a messaging system | |
| GB202313183D0 (en) | Message passing circuitry and method | |
| ZA202000583B (en) | Method for configuring operating time period for mailbox content and instant messaging content in system | |
| EP3834162A4 (en) | Dynamic and continous onboarding of service providers in an online expert marketplace | |
| EP3678337A4 (en) | Message processing method and apparatus | |
| GB2566349B (en) | Generation and management of winding numbers in graphic processing | |
| AU201612347S (en) | Speaker Microphone | |
| EP3370374A4 (en) | Signaling message processing method and entity | |
| EP3684037A4 (en) | Method for processing notification message and terminal |