SG11202108686RA - Dynamic text message processing implementing endpoint communication channel selection - Google Patents

Dynamic text message processing implementing endpoint communication channel selection

Info

Publication number
SG11202108686RA
SG11202108686RA SG11202108686RA SG11202108686RA SG11202108686RA SG 11202108686R A SG11202108686R A SG 11202108686RA SG 11202108686R A SG11202108686R A SG 11202108686RA SG 11202108686R A SG11202108686R A SG 11202108686RA SG 11202108686R A SG11202108686R A SG 11202108686RA
Authority
SG
Singapore
Prior art keywords
communication channel
text message
channel selection
message processing
dynamic text
Prior art date
Application number
SG11202108686RA
Other languages
English (en)
Inventor
Anthony Chen
Original Assignee
Liveperson Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Liveperson Inc filed Critical Liveperson Inc
Publication of SG11202108686RA publication Critical patent/SG11202108686RA/en

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/02—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail using automatic reactions or user delegation, e.g. automatic replies or chatbot-generated messages
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/20—Information retrieval; Database structures therefor; File system structures therefor of structured data, e.g. relational data
    • G06F16/24—Querying
    • G06F16/245—Query processing
    • G06F16/2452—Query translation
    • G06F16/24522—Translation of natural language queries to structured queries
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F40/00—Handling natural language data
    • G06F40/20—Natural language analysis
    • G06F40/279—Recognition of textual entities
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F40/00—Handling natural language data
    • G06F40/30—Semantic analysis
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06N—COMPUTING ARRANGEMENTS BASED ON SPECIFIC COMPUTATIONAL MODELS
    • G06N20/00—Machine learning
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/04—Real-time or near real-time messaging, e.g. instant messaging [IM]
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/21—Monitoring or handling of messages
    • H04L51/214—Monitoring or handling of messages using selective forwarding

Landscapes

  • Engineering & Computer Science (AREA)
  • Theoretical Computer Science (AREA)
  • Physics & Mathematics (AREA)
  • General Physics & Mathematics (AREA)
  • General Engineering & Computer Science (AREA)
  • Artificial Intelligence (AREA)
  • Computational Linguistics (AREA)
  • Audiology, Speech & Language Pathology (AREA)
  • General Health & Medical Sciences (AREA)
  • Health & Medical Sciences (AREA)
  • Signal Processing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Data Mining & Analysis (AREA)
  • Databases & Information Systems (AREA)
  • Software Systems (AREA)
  • Evolutionary Computation (AREA)
  • Medical Informatics (AREA)
  • Computer Vision & Pattern Recognition (AREA)
  • Computing Systems (AREA)
  • Mathematical Physics (AREA)
  • Information Transfer Between Computers (AREA)
  • Computer And Data Communications (AREA)
  • Data Exchanges In Wide-Area Networks (AREA)
SG11202108686RA 2019-02-22 2020-02-19 Dynamic text message processing implementing endpoint communication channel selection SG11202108686RA (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US201962809136P 2019-02-22 2019-02-22
PCT/US2020/018893 WO2020172326A1 (en) 2019-02-22 2020-02-19 Dynamic text message processing implementing endpoint communication channel selection

Publications (1)

Publication Number Publication Date
SG11202108686RA true SG11202108686RA (en) 2021-09-29

Family

ID=69904220

Family Applications (1)

Application Number Title Priority Date Filing Date
SG11202108686RA SG11202108686RA (en) 2019-02-22 2020-02-19 Dynamic text message processing implementing endpoint communication channel selection

Country Status (9)

Country Link
US (2) US11620452B2 (ja)
EP (1) EP3928478A1 (ja)
JP (2) JP7309889B2 (ja)
CN (1) CN113454955A (ja)
AU (2) AU2020225381B2 (ja)
CA (1) CA3131151A1 (ja)
IL (1) IL285756A (ja)
SG (1) SG11202108686RA (ja)
WO (1) WO2020172326A1 (ja)

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CN115017397A (zh) * 2022-05-27 2022-09-06 来也科技(北京)有限公司 基于rpa和ai实现ia的交通票据购买方法、装置和系统

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Also Published As

Publication number Publication date
US20230325600A1 (en) 2023-10-12
EP3928478A1 (en) 2021-12-29
IL285756A (en) 2021-10-31
JP7309889B2 (ja) 2023-07-18
WO2020172326A1 (en) 2020-08-27
AU2020225381A1 (en) 2021-09-02
CN113454955A (zh) 2021-09-28
JP2022521009A (ja) 2022-04-04
JP2023139026A (ja) 2023-10-03
US20200272790A1 (en) 2020-08-27
AU2022283766A1 (en) 2023-02-02
US11620452B2 (en) 2023-04-04
CA3131151A1 (en) 2020-08-27
AU2020225381B2 (en) 2022-09-15

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