SG11202106496YA - Managing queued voice calls - Google Patents

Managing queued voice calls

Info

Publication number
SG11202106496YA
SG11202106496YA SG11202106496YA SG11202106496YA SG11202106496YA SG 11202106496Y A SG11202106496Y A SG 11202106496YA SG 11202106496Y A SG11202106496Y A SG 11202106496YA SG 11202106496Y A SG11202106496Y A SG 11202106496YA SG 11202106496Y A SG11202106496Y A SG 11202106496YA
Authority
SG
Singapore
Prior art keywords
voice calls
queued voice
managing
managing queued
calls
Prior art date
Application number
SG11202106496YA
Inventor
Xiaoping Li
Original Assignee
Ericsson Telefon Ab L M
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Ericsson Telefon Ab L M filed Critical Ericsson Telefon Ab L M
Publication of SG11202106496YA publication Critical patent/SG11202106496YA/en

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/428—Arrangements for placing incoming calls on hold
    • H04M3/4285—Notifying, informing or entertaining a held party while on hold, e.g. Music On Hold
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H04M3/5238—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing with waiting time or load prediction arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
    • H04M1/724—User interfaces specially adapted for cordless or mobile telephones
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
    • H04M1/724—User interfaces specially adapted for cordless or mobile telephones
    • H04M1/72403—User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality
    • H04M1/72409—User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality by interfacing with external accessories
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/428—Arrangements for placing incoming calls on hold
    • H04M3/4286—Notifying a held subscriber when his held call is removed from hold
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
SG11202106496YA 2018-12-19 2018-12-19 Managing queued voice calls SG11202106496YA (en)

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
PCT/EP2018/085888 WO2020125971A1 (en) 2018-12-19 2018-12-19 Managing queued voice calls

Publications (1)

Publication Number Publication Date
SG11202106496YA true SG11202106496YA (en) 2021-07-29

Family

ID=64901543

Family Applications (1)

Application Number Title Priority Date Filing Date
SG11202106496YA SG11202106496YA (en) 2018-12-19 2018-12-19 Managing queued voice calls

Country Status (4)

Country Link
US (2) US11477323B2 (en)
CO (1) CO2021008334A2 (en)
SG (1) SG11202106496YA (en)
WO (1) WO2020125971A1 (en)

Families Citing this family (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
SG11202106496YA (en) * 2018-12-19 2021-07-29 Ericsson Telefon Ab L M Managing queued voice calls
US11005988B1 (en) * 2019-12-27 2021-05-11 Qualcomm Incorporated Smart notification system for voice calls

Family Cites Families (7)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6996603B1 (en) * 1999-08-31 2006-02-07 Qwest Communications International, Inc. Automatic desktop audio/video/data conferencing distributor
US7215759B2 (en) * 2001-12-12 2007-05-08 International Business Machines Corporation Hold queue wait estimations
US8363818B2 (en) 2009-05-29 2013-01-29 Apple Inc. On-hold call monitoring systems and methods
US20170054849A1 (en) * 2015-08-18 2017-02-23 Timetrade Systems, Inc. System for reducing wait time for queuing customers
WO2017186271A1 (en) 2016-04-26 2017-11-02 Telefonaktiebolaget Lm Ericsson (Publ) Method and managing module for managing voice data generated by a call managing system
US20170346948A1 (en) * 2016-05-24 2017-11-30 Metropolitan Life Insurance Co. System and Method for Improving Call Center Communications
SG11202106496YA (en) * 2018-12-19 2021-07-29 Ericsson Telefon Ab L M Managing queued voice calls

Also Published As

Publication number Publication date
US11706346B2 (en) 2023-07-18
CO2021008334A2 (en) 2021-07-30
WO2020125971A1 (en) 2020-06-25
US20220046133A1 (en) 2022-02-10
US11477323B2 (en) 2022-10-18
US20220407964A1 (en) 2022-12-22

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