SG11202009002SA - A system and method for assessing customer satisfaction from a physical gesture of a customer - Google Patents

A system and method for assessing customer satisfaction from a physical gesture of a customer

Info

Publication number
SG11202009002SA
SG11202009002SA SG11202009002SA SG11202009002SA SG11202009002SA SG 11202009002S A SG11202009002S A SG 11202009002SA SG 11202009002S A SG11202009002S A SG 11202009002SA SG 11202009002S A SG11202009002S A SG 11202009002SA SG 11202009002S A SG11202009002S A SG 11202009002SA
Authority
SG
Singapore
Prior art keywords
customer
assessing
physical gesture
satisfaction
customer satisfaction
Prior art date
Application number
SG11202009002SA
Inventor
Pierre André Octave Hausheer
Original Assignee
Arctan Analytics Pte Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Arctan Analytics Pte Ltd filed Critical Arctan Analytics Pte Ltd
Publication of SG11202009002SA publication Critical patent/SG11202009002SA/en

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • G06Q30/0201—Market modelling; Market analysis; Collecting market data
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F18/00—Pattern recognition
    • G06F18/20—Analysing
    • G06F18/24—Classification techniques
    • G06F18/241—Classification techniques relating to the classification model, e.g. parametric or non-parametric approaches
    • G06F18/2413—Classification techniques relating to the classification model, e.g. parametric or non-parametric approaches based on distances to training or reference patterns
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06N—COMPUTING ARRANGEMENTS BASED ON SPECIFIC COMPUTATIONAL MODELS
    • G06N3/00—Computing arrangements based on biological models
    • G06N3/02—Neural networks
    • G06N3/04—Architecture, e.g. interconnection topology
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06N—COMPUTING ARRANGEMENTS BASED ON SPECIFIC COMPUTATIONAL MODELS
    • G06N3/00—Computing arrangements based on biological models
    • G06N3/02—Neural networks
    • G06N3/08—Learning methods
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • G06Q30/0201—Market modelling; Market analysis; Collecting market data
    • G06Q30/0203—Market surveys; Market polls
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06V—IMAGE OR VIDEO RECOGNITION OR UNDERSTANDING
    • G06V10/00—Arrangements for image or video recognition or understanding
    • G06V10/70—Arrangements for image or video recognition or understanding using pattern recognition or machine learning
    • G06V10/764—Arrangements for image or video recognition or understanding using pattern recognition or machine learning using classification, e.g. of video objects
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06V—IMAGE OR VIDEO RECOGNITION OR UNDERSTANDING
    • G06V10/00—Arrangements for image or video recognition or understanding
    • G06V10/70—Arrangements for image or video recognition or understanding using pattern recognition or machine learning
    • G06V10/82—Arrangements for image or video recognition or understanding using pattern recognition or machine learning using neural networks
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06V—IMAGE OR VIDEO RECOGNITION OR UNDERSTANDING
    • G06V40/00—Recognition of biometric, human-related or animal-related patterns in image or video data
    • G06V40/10—Human or animal bodies, e.g. vehicle occupants or pedestrians; Body parts, e.g. hands
    • G06V40/16—Human faces, e.g. facial parts, sketches or expressions
    • G06V40/174—Facial expression recognition
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06V—IMAGE OR VIDEO RECOGNITION OR UNDERSTANDING
    • G06V40/00—Recognition of biometric, human-related or animal-related patterns in image or video data
    • G06V40/20—Movements or behaviour, e.g. gesture recognition
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06V—IMAGE OR VIDEO RECOGNITION OR UNDERSTANDING
    • G06V40/00—Recognition of biometric, human-related or animal-related patterns in image or video data
    • G06V40/20—Movements or behaviour, e.g. gesture recognition
    • G06V40/28—Recognition of hand or arm movements, e.g. recognition of deaf sign language
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06N—COMPUTING ARRANGEMENTS BASED ON SPECIFIC COMPUTATIONAL MODELS
    • G06N3/00—Computing arrangements based on biological models
    • G06N3/02—Neural networks
    • G06N3/06—Physical realisation, i.e. hardware implementation of neural networks, neurons or parts of neurons
    • G06N3/063—Physical realisation, i.e. hardware implementation of neural networks, neurons or parts of neurons using electronic means
SG11202009002SA 2019-09-19 2019-09-19 A system and method for assessing customer satisfaction from a physical gesture of a customer SG11202009002SA (en)

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
PCT/SG2019/050470 WO2021054889A1 (en) 2019-09-19 2019-09-19 A system and method for assessing customer satisfaction from a physical gesture of a customer

Publications (1)

Publication Number Publication Date
SG11202009002SA true SG11202009002SA (en) 2021-04-29

Family

ID=74883038

Family Applications (1)

Application Number Title Priority Date Filing Date
SG11202009002SA SG11202009002SA (en) 2019-09-19 2019-09-19 A system and method for assessing customer satisfaction from a physical gesture of a customer

Country Status (4)

Country Link
US (1) US20210383103A1 (en)
EP (1) EP4038541A4 (en)
SG (1) SG11202009002SA (en)
WO (1) WO2021054889A1 (en)

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US7391907B1 (en) * 2004-10-01 2008-06-24 Objectvideo, Inc. Spurious object detection in a video surveillance system
US8175333B2 (en) * 2007-09-27 2012-05-08 Behavioral Recognition Systems, Inc. Estimator identifier component for behavioral recognition system
FI20096093A (en) * 2009-10-22 2011-04-23 Happyornot Oy complacency Indicator
TWI610166B (en) * 2012-06-04 2018-01-01 飛康國際網路科技股份有限公司 Automated disaster recovery and data migration system and method
US9477993B2 (en) * 2012-10-14 2016-10-25 Ari M Frank Training a predictor of emotional response based on explicit voting on content and eye tracking to verify attention
US9520054B2 (en) * 2013-10-07 2016-12-13 Google Inc. Mobile user interface for smart-home hazard detector configuration
WO2015162605A2 (en) * 2014-04-22 2015-10-29 Snapaid Ltd System and method for controlling a camera based on processing an image captured by other camera
US20160098766A1 (en) * 2014-10-02 2016-04-07 Maqsood Alam Feedback collecting system
US11107091B2 (en) * 2014-10-15 2021-08-31 Toshiba Global Commerce Solutions Gesture based in-store product feedback system
US10360526B2 (en) * 2016-07-27 2019-07-23 International Business Machines Corporation Analytics to determine customer satisfaction
US10913463B2 (en) * 2016-09-21 2021-02-09 Apple Inc. Gesture based control of autonomous vehicles
US11164003B2 (en) * 2018-02-06 2021-11-02 Mitsubishi Electric Research Laboratories, Inc. System and method for detecting objects in video sequences
US20210004573A1 (en) * 2018-03-08 2021-01-07 Hewlett-Packard Development Company, L.P. Sentiment analysis
US10839266B2 (en) * 2018-03-30 2020-11-17 Intel Corporation Distributed object detection processing
US11638854B2 (en) * 2018-06-01 2023-05-02 NEX Team, Inc. Methods and systems for generating sports analytics with a mobile device
GB2575117B (en) * 2018-06-29 2021-12-08 Imagination Tech Ltd Image component detection
CN109344755B (en) * 2018-09-21 2024-02-13 广州市百果园信息技术有限公司 Video action recognition method, device, equipment and storage medium
CN109697421A (en) * 2018-12-18 2019-04-30 深圳壹账通智能科技有限公司 Evaluation method, device, computer equipment and storage medium based on micro- expression
CN109858410A (en) * 2019-01-18 2019-06-07 深圳壹账通智能科技有限公司 Service evaluation method, apparatus, equipment and storage medium based on Expression analysis
CN109993074A (en) * 2019-03-14 2019-07-09 杭州飞步科技有限公司 Assist processing method, device, equipment and the storage medium driven
KR102318661B1 (en) * 2020-02-03 2021-11-03 주식회사 지앤 A satisfaction survey system through motion recognition in field space

Also Published As

Publication number Publication date
EP4038541A4 (en) 2023-06-28
WO2021054889A1 (en) 2021-03-25
US20210383103A1 (en) 2021-12-09
EP4038541A1 (en) 2022-08-10

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