SG11202000712YA - Omnichannel, intelligent, proactive virtual agent - Google Patents

Omnichannel, intelligent, proactive virtual agent

Info

Publication number
SG11202000712YA
SG11202000712YA SG11202000712YA SG11202000712YA SG11202000712YA SG 11202000712Y A SG11202000712Y A SG 11202000712YA SG 11202000712Y A SG11202000712Y A SG 11202000712YA SG 11202000712Y A SG11202000712Y A SG 11202000712YA SG 11202000712Y A SG11202000712Y A SG 11202000712YA
Authority
SG
Singapore
Prior art keywords
omnichannel
intelligent
virtual agent
proactive
proactive virtual
Prior art date
Application number
SG11202000712YA
Inventor
Stephen Brown
Martin Reber
Vijeta Avijeet
Josselyn Boudett
Original Assignee
Telepathy Labs Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
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Application filed by Telepathy Labs Inc filed Critical Telepathy Labs Inc
Publication of SG11202000712YA publication Critical patent/SG11202000712YA/en

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    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00Administration; Management
    • G06Q10/06Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063Operations research, analysis or management
    • G06Q10/0631Resource planning, allocation, distributing or scheduling for enterprises or organisations
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06FELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/90Details of database functions independent of the retrieved data types
    • G06F16/95Retrieval from the web
    • G06F16/953Querying, e.g. by the use of web search engines
    • G06F16/9535Search customisation based on user profiles and personalisation
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06FELECTRIC DIGITAL DATA PROCESSING
    • G06F9/00Arrangements for program control, e.g. control units
    • G06F9/06Arrangements for program control, e.g. control units using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
    • G06F9/46Multiprogramming arrangements
    • G06F9/54Interprogram communication
    • G06F9/547Remote procedure calls [RPC]; Web services
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06NCOMPUTING ARRANGEMENTS BASED ON SPECIFIC COMPUTATIONAL MODELS
    • G06N20/00Machine learning
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06NCOMPUTING ARRANGEMENTS BASED ON SPECIFIC COMPUTATIONAL MODELS
    • G06N5/00Computing arrangements using knowledge-based models
    • G06N5/02Knowledge representation; Symbolic representation
    • G06N5/022Knowledge engineering; Knowledge acquisition

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  • Engineering & Computer Science (AREA)
  • Theoretical Computer Science (AREA)
  • Business, Economics & Management (AREA)
  • Software Systems (AREA)
  • Physics & Mathematics (AREA)
  • General Engineering & Computer Science (AREA)
  • General Physics & Mathematics (AREA)
  • Human Resources & Organizations (AREA)
  • Data Mining & Analysis (AREA)
  • Strategic Management (AREA)
  • Economics (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Evolutionary Computation (AREA)
  • Mathematical Physics (AREA)
  • Computing Systems (AREA)
  • Artificial Intelligence (AREA)
  • Databases & Information Systems (AREA)
  • Computational Linguistics (AREA)
  • Operations Research (AREA)
  • Educational Administration (AREA)
  • General Business, Economics & Management (AREA)
  • Game Theory and Decision Science (AREA)
  • Tourism & Hospitality (AREA)
  • Marketing (AREA)
  • Development Economics (AREA)
  • Quality & Reliability (AREA)
  • Computer Vision & Pattern Recognition (AREA)
  • Medical Informatics (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
  • Machine Translation (AREA)
  • Information Retrieval, Db Structures And Fs Structures Therefor (AREA)
SG11202000712YA 2017-08-03 2018-07-31 Omnichannel, intelligent, proactive virtual agent SG11202000712YA (en)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
US201762540911P 2017-08-03 2017-08-03
US201862687870P 2018-06-21 2018-06-21
PCT/US2018/044560 WO2019027992A1 (en) 2017-08-03 2018-07-31 Omnichannel, intelligent, proactive virtual agent

Publications (1)

Publication Number Publication Date
SG11202000712YA true SG11202000712YA (en) 2020-02-27

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Family Applications (1)

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SG11202000712YA SG11202000712YA (en) 2017-08-03 2018-07-31 Omnichannel, intelligent, proactive virtual agent

Country Status (4)

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US (2) US11775891B2 (en)
EP (1) EP3642835A4 (en)
SG (1) SG11202000712YA (en)
WO (1) WO2019027992A1 (en)

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