SG11201903229YA - Virtual queuing techniques - Google Patents

Abstract

PROVIDERIDE SCHEDULE DATA FOR THE AMUSEMENT j PARK ATTRACTION TO THE VIRTUAL QUEUE CONTROLLER 242 DETERMINE A CURRENT WAIT TIME FOR THE NEXT 1240 AVAILABLE POSITION IN A VIRTUAL QUEUE FOR AN AMUSEMENT PARK ATTRACTION CALCULATE VARIABLE GUEST THROUGHPUT DATA, WHEREIN THE VARIABLE GUEST THROUGHPUT DATA IS CALCULATED BASED AT LEAST ON THE RIDE SCHEDULE DATA AND HISTORICAL GUEST THROUGHPUT DATA FOR THE ATTRACTION [238 OUTPUT A WAIT TIME SIGNAL TO A DISPLAY UNIT, A GUEST ASSOCIATED DEVICE, OR A COMBINATION THEREOF, INDICATING THE CURRENT WAIT TIME FOR THE NEXT GUEST TO QUEUE OF THE AMUSEMENT PARK ATTRACTION ASSIGN A GUEST TO A POSITION IN A VIRTUAL QUEUE FOR AN ATTRACTION IN RESPONSE TO A GUEST QUEUE REQUEST 1 _2 .5 4 DETERMINE A GUEST WAIT TIME FOR THE GUEST BASED ON AT LEAST THE POSITION IN THE VIRTUAL QUEUE AND THE VARIABLE GUEST THROUGHPUT DATA OUTPUT A WAIT TIME SIGNAL TO THE GUEST ASSOCIATED DEVICE INDICATING THE GUEST WAIT TIME FIG. 2 W O 20 18/089675 Al 246 248 (12) INTERNATIONAL APPLICATION PUBLISHED UNDER THE PATENT COOPERATION TREATY (PCT) (19) World Intellectual Property Organization International Bureau (43) International Publication Date 17 May 2018 (17.05.2018) iiiionolioloionlioloolnio1 10110011 REMOVOIS (10) International Publication Number WO 2018/089675 Al WIPO I PCT (51) International Patent Classification: A63G 31/00 (2006.01) GO6Q 10/02 (2012.01) (21) International Application Number: PCT/US2017/060922 (22) International Filing Date: 09 November 2017 (09.11.2017) (25) Filing Language: English (26) Publication Language: English (30) Priority Data: 62/419,837 09 November 2016 (09.11.2016) US 62/419,833 09 November 2016 (09.11.2016) US 15/807,411 08 November 2017 (08.11.2017) US (71) Applicant: UNIVERSAL CITY STUDIOS LLC [US/US]; 100 Universal City Plaza, Universal City, Califor- nia 91608 (US). (72) Inventors: POLK, Jeff; 1000 Universal Studios Plaza, Promenade Bldg., 3rd Floor, Orlando, Florida 32819 (US). DERDA, David; 1000 Universal Studios Plaza, Prome- nade Bldg., 3rd Floor, Orlando, Florida 32819 (US). GER- AGHTY, Thomas Martin; 1000 Universal Studios Plaza, Promenade Bldg., 3rd Floor, Orlando, Florida 32819 (US). SCHWARTZ, Justin Michael; 1000 Universal Studios Plaza, Promenade Bldg., 3rd Floor, Orlando, Florida 32819 (US). TRAYNOR, Mark James; 1000 Universal Studios Plaza, Promenade Bldg., 3rd Floor, Orlando, Florida 32819 (US). (74) Agent: BAKKER, Jila et al.; P.O. Box 692289, Houston, Texas 77269 (US). (81) Designated States (unless otherwise indicated, for every kind of national protection available): AE, AG, AL, AM, AO, AT, AU, AZ, BA, BB, BG, BH, BN, BR, BW, BY, BZ, CA, CH, CL, CN, CO, CR, CU, CZ, DE, DJ, DK, DM, DO, DZ, EC, EE, EG, ES, FI, GB, GD, GE, GH, GM, GT, HN, HR, HU, ID, IL, IN, IR, IS, JO, JP, KE, KG, KH, KN, KP, KR, KW, KZ, LA, LC, LK, LR, LS, LU, LY, MA, MD, ME, MG, MK, MN, MW, MX, MY, MZ, NA, NG, NI, NO, NZ, OM, PA, PE, PG, PH, PL, PT, QA, RO, RS, RU, RW, SA, SC, SD, SE, SG, SK, SL, SM, ST, SV, SY, TH, TJ, TM, TN, TR, TT, TZ, UA, UG, US, UZ, VC, VN, ZA, ZM, ZW. (84) Designated States (unless otherwise indicated, for every kind of regional protection available): ARIPO (BW, GH, GM, KE, LR, LS, MW, MZ, NA, RW, SD, SL, ST, SZ, TZ, UG, ZM, ZW), Eurasian (AM, AZ, BY, KG, KZ, RU, TJ, TM), European (AL, AT, BE, BG, CH, CY, CZ, DE, DK, EE, ES, FI, FR, GB, GR, HR, HU, IE, IS, IT, LT, LU, LV, MC, MK, MT, NL, NO, PL, PT, RO, RS, SE, SI, SK, SM, = (54) Title: VIRTUAL QUEUING TECHNIQUES (57) : The virtual queue system includes a virtual queue controller (130) comprising a processor (356a) and a memory (354a), wherein the mem- ory (354a) stores instructions executable by the processor (356a) and is con- figured to receive a request, the request being associated with an individual guest, for a position in a virtual queue of an attraction (112), assign the indi- vidual guest to the position in the virtual queue in response to the request, re- ceive ride schedule data for the attraction (112) comprising information about a change in status of individual rides (118) of the attraction (112), and deter- mine a wait time for the individual guest for the attraction (112) based at least on the position of the individual guest in the virtual queue, the ride schedule data, and historical guest throughput at the attraction (112). The virtual queue system is further configured to output a signal to a guest-associated device (120) indicating the wait time for the attraction (112). [Continued on next page] WO 2018/089675 Al MIDEDIMOMOIDEIREIDIONIMEIIIIMMODEVOIMIE TR), OAPI (BF, BJ, CF, CG, CI, CM, GA, GN, GQ, GW, KM, ML, MR, NE, SN, TD, TG). Declarations under Rule 4.17: as to applicant's entitlement to apply for and be granted a patent (Rule 4.17(H)) as to the applicant's entitlement to claim the priority of the earlier application (Rule 4.17(iii)) Published: with international search report (Art. 21(3)) before the expiration of the time limit for amending the claims and to be republished in the event of receipt of amendments (Rule 48.2(h))