SG10201806803TA - Hybrid bot framework for enterprises - Google Patents

Hybrid bot framework for enterprises

Info

Publication number
SG10201806803TA
SG10201806803TA SG10201806803TA SG10201806803TA SG10201806803TA SG 10201806803T A SG10201806803T A SG 10201806803TA SG 10201806803T A SG10201806803T A SG 10201806803TA SG 10201806803T A SG10201806803T A SG 10201806803TA SG 10201806803T A SG10201806803T A SG 10201806803TA
Authority
SG
Singapore
Prior art keywords
service
response
communication data
enterprises
hybrid
Prior art date
Application number
SG10201806803TA
Inventor
Tariq Mohammad Salameh
Michele Tornielli
Original Assignee
Accenture Global Solutions Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Accenture Global Solutions Ltd filed Critical Accenture Global Solutions Ltd
Publication of SG10201806803TA publication Critical patent/SG10201806803TA/en

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F9/00—Arrangements for program control, e.g. control units
    • G06F9/06—Arrangements for program control, e.g. control units using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
    • G06F9/46—Multiprogramming arrangements
    • G06F9/54—Interprogram communication
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06N—COMPUTING ARRANGEMENTS BASED ON SPECIFIC COMPUTATIONAL MODELS
    • G06N5/00—Computing arrangements using knowledge-based models
    • G06N5/02—Knowledge representation; Symbolic representation
    • G06N5/022—Knowledge engineering; Knowledge acquisition
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/28—Constructional details of speech recognition systems
    • G10L15/30—Distributed recognition, e.g. in client-server systems, for mobile phones or network applications

Landscapes

  • Engineering & Computer Science (AREA)
  • Theoretical Computer Science (AREA)
  • Software Systems (AREA)
  • General Engineering & Computer Science (AREA)
  • Physics & Mathematics (AREA)
  • General Physics & Mathematics (AREA)
  • Artificial Intelligence (AREA)
  • Computational Linguistics (AREA)
  • Data Mining & Analysis (AREA)
  • Evolutionary Computation (AREA)
  • Computing Systems (AREA)
  • Mathematical Physics (AREA)
  • Information Transfer Between Computers (AREA)

Abstract

HYBRID BOT FRAMEWORK FOR ENTERPRISES Implementations are directed to receiving communication data from a device, the communication data including data input by a user of the device, determining a context based on an extended finite state machine that defines contexts and transitions between contexts, transmitting a service request to at least one cloud-hosted service, the service request being provided at least partially based on masking sensitive information included in the communication data, receiving a service response from the at least one cloud-hosted service, the service response including one or more of an intent, and an entity, determining at least one action that is to be performed by at least one back-end source system based on the service response, providing a response at least partially based on an action results received from the at least one back-end source system, and transmitting the result data to the device. Fig. 1
SG10201806803TA 2017-10-30 2018-08-10 Hybrid bot framework for enterprises SG10201806803TA (en)

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
US15/797,954 US11113608B2 (en) 2017-10-30 2017-10-30 Hybrid bot framework for enterprises

Publications (1)

Publication Number Publication Date
SG10201806803TA true SG10201806803TA (en) 2019-05-30

Family

ID=63517672

Family Applications (1)

Application Number Title Priority Date Filing Date
SG10201806803TA SG10201806803TA (en) 2017-10-30 2018-08-10 Hybrid bot framework for enterprises

Country Status (5)

Country Link
US (1) US11113608B2 (en)
EP (1) EP3477476B1 (en)
CN (1) CN109729141B (en)
AU (1) AU2018241117B2 (en)
SG (1) SG10201806803TA (en)

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Also Published As

Publication number Publication date
EP3477476B1 (en) 2023-10-11
AU2018241117A1 (en) 2019-05-16
AU2018241117B2 (en) 2020-03-12
EP3477476A1 (en) 2019-05-01
US20190130286A1 (en) 2019-05-02
CN109729141B (en) 2021-08-10
US11113608B2 (en) 2021-09-07
CN109729141A (en) 2019-05-07

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