SE9704768L - Answering device and method for transmitting information to a answering device - Google Patents

Answering device and method for transmitting information to a answering device

Info

Publication number
SE9704768L
SE9704768L SE9704768A SE9704768A SE9704768L SE 9704768 L SE9704768 L SE 9704768L SE 9704768 A SE9704768 A SE 9704768A SE 9704768 A SE9704768 A SE 9704768A SE 9704768 L SE9704768 L SE 9704768L
Authority
SE
Sweden
Prior art keywords
message
call centre
information
answering device
intended
Prior art date
Application number
SE9704768A
Other languages
Unknown language ( )
Swedish (sv)
Other versions
SE9704768D0 (en
SE511118C2 (en
Inventor
Stefan Willehadson
Jan Gabrielsson
Hans Hall
Original Assignee
Ericsson Telefon Ab L M
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Ericsson Telefon Ab L M filed Critical Ericsson Telefon Ab L M
Priority to SE9704768A priority Critical patent/SE511118C2/en
Publication of SE9704768D0 publication Critical patent/SE9704768D0/en
Priority to AU17922/99A priority patent/AU1792299A/en
Priority to CA002315385A priority patent/CA2315385A1/en
Priority to EP98962761A priority patent/EP1044556A1/en
Priority to KR1020007006747A priority patent/KR20010033305A/en
Priority to PCT/SE1998/002200 priority patent/WO1999033248A1/en
Priority to JP2000526032A priority patent/JP2001527336A/en
Publication of SE9704768L publication Critical patent/SE9704768L/en
Publication of SE511118C2 publication Critical patent/SE511118C2/en

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/5307—Centralised arrangements for recording incoming messages, i.e. mailbox systems for recording messages comprising any combination of audio and non-audio components
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages

Abstract

The present invention relates to advanced telephone answering equipment, also called a call centre, and to a particular type of message intended to be received by the call centre. The message includes information intended for a receiving person and a machine code intended for the call centre. The message is edited by a sending person, such as to divide the information and the machine code in different blocks. The receiver can cause the call centre to present the information in the message in a desired manner, i.e. in the same way as a caller can be presented with information from a call centre at the present time. The structure in which the message can be presented has, however, been made possible by the sender in the editing or formulating process. The machine code is, for instance, transferred as a DTMF-code.
SE9704768A 1997-12-19 1997-12-19 Answering device and method for transmitting information to a answering device SE511118C2 (en)

Priority Applications (7)

Application Number Priority Date Filing Date Title
SE9704768A SE511118C2 (en) 1997-12-19 1997-12-19 Answering device and method for transmitting information to a answering device
AU17922/99A AU1792299A (en) 1997-12-19 1998-12-01 Telephone answering equipment and method for transferring information to telephone equipment
CA002315385A CA2315385A1 (en) 1997-12-19 1998-12-01 Telephone answering equipment and method for transferring information to telephone equipment
EP98962761A EP1044556A1 (en) 1997-12-19 1998-12-01 Telephone answering equipment and method for transferring information to telephone equipment
KR1020007006747A KR20010033305A (en) 1997-12-19 1998-12-01 Telephone answering equipment and method for transferring information to telephone equipment
PCT/SE1998/002200 WO1999033248A1 (en) 1997-12-19 1998-12-01 Telephone answering equipment and method for transferring information to telephone equipment
JP2000526032A JP2001527336A (en) 1997-12-19 1998-12-01 Telephone answering device and method for transferring information to the telephone answering device

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
SE9704768A SE511118C2 (en) 1997-12-19 1997-12-19 Answering device and method for transmitting information to a answering device

Publications (3)

Publication Number Publication Date
SE9704768D0 SE9704768D0 (en) 1997-12-19
SE9704768L true SE9704768L (en) 1999-06-20
SE511118C2 SE511118C2 (en) 1999-08-09

Family

ID=20409474

Family Applications (1)

Application Number Title Priority Date Filing Date
SE9704768A SE511118C2 (en) 1997-12-19 1997-12-19 Answering device and method for transmitting information to a answering device

Country Status (7)

Country Link
EP (1) EP1044556A1 (en)
JP (1) JP2001527336A (en)
KR (1) KR20010033305A (en)
AU (1) AU1792299A (en)
CA (1) CA2315385A1 (en)
SE (1) SE511118C2 (en)
WO (1) WO1999033248A1 (en)

Families Citing this family (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
KR20030042279A (en) * 2001-11-22 2003-05-28 엘지전자 주식회사 Method of cancelling a short message in mobile phone of sender

Family Cites Families (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5452289A (en) * 1993-01-08 1995-09-19 Multi-Tech Systems, Inc. Computer-based multifunction personal communications system
US5416831A (en) * 1993-04-15 1995-05-16 Bellsouth Corporation System for communicating with an ADSI-compatible telephone via a service circuit node
AU6912894A (en) * 1993-05-12 1994-12-12 Interactive Television Systems, Inc. Telephone system for remotely purchasing tickets and ordering products
US5627884A (en) * 1995-06-26 1997-05-06 Williams; Mark J. Method for returning inbound calls
AU7527696A (en) * 1995-10-13 1997-04-30 Starbro Communications, Inc. Personal audio message processor and method
GB9604316D0 (en) * 1996-02-29 1996-05-01 Pulse Train Tech Ltd Dialogue system

Also Published As

Publication number Publication date
WO1999033248A1 (en) 1999-07-01
KR20010033305A (en) 2001-04-25
AU1792299A (en) 1999-07-12
CA2315385A1 (en) 1999-07-01
JP2001527336A (en) 2001-12-25
SE9704768D0 (en) 1997-12-19
SE511118C2 (en) 1999-08-09
EP1044556A1 (en) 2000-10-18

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Legal Events

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NUG Patent has lapsed