SE9701207L - Procedure at telecommunications networks - Google Patents

Procedure at telecommunications networks

Info

Publication number
SE9701207L
SE9701207L SE9701207A SE9701207A SE9701207L SE 9701207 L SE9701207 L SE 9701207L SE 9701207 A SE9701207 A SE 9701207A SE 9701207 A SE9701207 A SE 9701207A SE 9701207 L SE9701207 L SE 9701207L
Authority
SE
Sweden
Prior art keywords
call
customer
acd
procedure
telecommunications networks
Prior art date
Application number
SE9701207A
Other languages
Unknown language ( )
Swedish (sv)
Other versions
SE517986C2 (en
SE9701207D0 (en
Inventor
Rune Eide
Original Assignee
Telia Ab
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Telia Ab filed Critical Telia Ab
Priority to SE9701207A priority Critical patent/SE517986C2/en
Publication of SE9701207D0 publication Critical patent/SE9701207D0/en
Priority to EP98912871A priority patent/EP0972413A1/en
Priority to EEP199900444A priority patent/EE9900444A/en
Priority to PCT/SE1998/000571 priority patent/WO1998044749A1/en
Publication of SE9701207L publication Critical patent/SE9701207L/en
Priority to NO19994602A priority patent/NO318272B1/en
Publication of SE517986C2 publication Critical patent/SE517986C2/en

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/54—Arrangements for diverting calls for one subscriber to another predetermined subscriber
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/0016—Arrangements providing connection between exchanges
    • H04Q3/0029—Provisions for intelligent networking
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42314—Systems providing special services or facilities to subscribers in private branch exchanges
    • H04M3/42323—PBX's with CTI arrangements

Abstract

Method in a telecommunication network where a subscriber calls a freephone number which is recognised at the local exchange and forwarded/connected to the SSP of the transit exchange. The call is detected as an IN-call; when the SCP detects that this is a call to the ACD-service, a welcome message and a menu is played, on receipt of the keying of the customer the call is momentarily parked and by means of an SCP2, the call is identified as a call to a customer ACD and a distribution to the right answering group is executed according to one or more alternatives, e.g. reception area, time/date, customer identification.
SE9701207A 1997-03-27 1997-03-27 Procedure at telecommunications networks SE517986C2 (en)

Priority Applications (5)

Application Number Priority Date Filing Date Title
SE9701207A SE517986C2 (en) 1997-03-27 1997-03-27 Procedure at telecommunications networks
EP98912871A EP0972413A1 (en) 1997-03-27 1998-03-27 Call forwarding in an intelligent network
EEP199900444A EE9900444A (en) 1997-03-27 1998-03-27 Call forwarding on a smart network
PCT/SE1998/000571 WO1998044749A1 (en) 1997-03-27 1998-03-27 Call forwarding in an intelligent network
NO19994602A NO318272B1 (en) 1997-03-27 1999-09-22 Call forwarding method on an intelligent network

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
SE9701207A SE517986C2 (en) 1997-03-27 1997-03-27 Procedure at telecommunications networks

Publications (3)

Publication Number Publication Date
SE9701207D0 SE9701207D0 (en) 1997-03-27
SE9701207L true SE9701207L (en) 1998-09-28
SE517986C2 SE517986C2 (en) 2002-08-13

Family

ID=20406409

Family Applications (1)

Application Number Title Priority Date Filing Date
SE9701207A SE517986C2 (en) 1997-03-27 1997-03-27 Procedure at telecommunications networks

Country Status (5)

Country Link
EP (1) EP0972413A1 (en)
EE (1) EE9900444A (en)
NO (1) NO318272B1 (en)
SE (1) SE517986C2 (en)
WO (1) WO1998044749A1 (en)

Family Cites Families (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5533108A (en) * 1994-03-18 1996-07-02 At&T Corp. Method and system for routing phone calls based on voice and data transport capability
EP0687096A3 (en) * 1994-06-09 1999-08-18 Siemens Aktiengesellschaft Method for call distribution in a communications network
US5600710A (en) * 1994-07-08 1997-02-04 Bellsouth Corporation Method for providing a recorded message to a telephone caller when called number is busy
US5530744A (en) * 1994-09-20 1996-06-25 At&T Corp. Method and system for dynamic customized call routing
US5583564A (en) * 1995-04-24 1996-12-10 Lucent Technologies Inc. Intelligent call forwarding with videophone display of forwarding destination

Also Published As

Publication number Publication date
NO994602L (en) 1999-09-27
NO318272B1 (en) 2005-02-28
EP0972413A1 (en) 2000-01-19
SE517986C2 (en) 2002-08-13
SE9701207D0 (en) 1997-03-27
EE9900444A (en) 2000-04-17
WO1998044749A1 (en) 1998-10-08
NO994602D0 (en) 1999-09-22

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Legal Events

Date Code Title Description
NUG Patent has lapsed