SE9501061L - System for routing telephone traffic within a telecommunications network - Google Patents

System for routing telephone traffic within a telecommunications network

Info

Publication number
SE9501061L
SE9501061L SE9501061A SE9501061A SE9501061L SE 9501061 L SE9501061 L SE 9501061L SE 9501061 A SE9501061 A SE 9501061A SE 9501061 A SE9501061 A SE 9501061A SE 9501061 L SE9501061 L SE 9501061L
Authority
SE
Sweden
Prior art keywords
telephone
interception
operator
exchange unit
unit
Prior art date
Application number
SE9501061A
Other languages
Unknown language ( )
Swedish (sv)
Other versions
SE503366C2 (en
SE9501061D0 (en
Inventor
Staffan Kjellqvist
Peter Ljungqvist
Original Assignee
Linteko Elektronik Ab
Peter Ljungqvist
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Linteko Elektronik Ab, Peter Ljungqvist filed Critical Linteko Elektronik Ab
Priority to SE9501061A priority Critical patent/SE503366C2/en
Publication of SE9501061D0 publication Critical patent/SE9501061D0/en
Priority to AU51658/96A priority patent/AU5165896A/en
Priority to EP96908417A priority patent/EP0872106A1/en
Priority to PCT/SE1996/000325 priority patent/WO1996029812A1/en
Publication of SE9501061L publication Critical patent/SE9501061L/en
Publication of SE503366C2 publication Critical patent/SE503366C2/en

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/54—Arrangements for diverting calls for one subscriber to another predetermined subscriber
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Sub-Exchange Stations And Push- Button Telephones (AREA)
  • Telephonic Communication Services (AREA)

Abstract

The invention relates to a system for directing telephone traffic within a telephone network, comprising a telephone exchange unit (2) which is manned by a first telephone operator (23) or the like, telephone extension apparatus (21, 22) connected thereto, and a telephone operator manned equipment (3), wherein the telephone exchange unit includes, among other things, an interception unit (27) and the equipement (3) includes, among other things, an interception circuit (31). When a telephone extension apparatus (21) belonging to the telephone exchange unit has informed the interception unit (27) that it is unavailable and that all calls directed to this apparatus shall be forwarded to the telephone operator (23), and when said telephone operator is temporarily indisposed to receive incoming calls, each call directed to the telephone operator is forwarded to an alternative, equipment-associated answering position manned by a second telephone operator (32). The telephone exchange unit (2) is connected to the equipment (3) via a connection (13) intended for data traffic, whereby current interception information relating to telephone extension apparatus (21, 22) connected to the telephone exchange unit (2) can be sent from the interception unit (27) to the interception circuit (31) and therewith made available to the second telephone operator (32) associated with the alternative call answering position.
SE9501061A 1995-03-23 1995-03-23 System for routing telephone traffic within a telecommunications network SE503366C2 (en)

Priority Applications (4)

Application Number Priority Date Filing Date Title
SE9501061A SE503366C2 (en) 1995-03-23 1995-03-23 System for routing telephone traffic within a telecommunications network
AU51658/96A AU5165896A (en) 1995-03-23 1996-03-13 System for rerouting telephone traffic within a telecom network
EP96908417A EP0872106A1 (en) 1995-03-23 1996-03-13 System for rerouting telephone traffic within a telecom network
PCT/SE1996/000325 WO1996029812A1 (en) 1995-03-23 1996-03-13 System for rerouting telephone traffic within a telecom network

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
SE9501061A SE503366C2 (en) 1995-03-23 1995-03-23 System for routing telephone traffic within a telecommunications network

Publications (3)

Publication Number Publication Date
SE9501061D0 SE9501061D0 (en) 1995-03-23
SE9501061L true SE9501061L (en) 1996-06-03
SE503366C2 SE503366C2 (en) 1996-06-03

Family

ID=20397669

Family Applications (1)

Application Number Title Priority Date Filing Date
SE9501061A SE503366C2 (en) 1995-03-23 1995-03-23 System for routing telephone traffic within a telecommunications network

Country Status (4)

Country Link
EP (1) EP0872106A1 (en)
AU (1) AU5165896A (en)
SE (1) SE503366C2 (en)
WO (1) WO1996029812A1 (en)

Family Cites Families (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US2621258A (en) * 1950-08-25 1952-12-09 Automatic Elect Lab Toll switching telephone system
US2839612A (en) * 1953-06-22 1958-06-17 Gen Telephone Lab Inc Toll switching system
US2922847A (en) * 1958-11-06 1960-01-26 American Telephone & Telegraph Distributing system
US4620066A (en) * 1984-09-27 1986-10-28 At&T Bell Laboratories Method and apparatus for sharing operators among assistance systems
US5450482A (en) * 1992-12-29 1995-09-12 At&T Corp. Dynamic network automatic call distribution

Also Published As

Publication number Publication date
AU5165896A (en) 1996-10-08
WO1996029812A1 (en) 1996-09-26
SE503366C2 (en) 1996-06-03
EP0872106A1 (en) 1998-10-21
SE9501061D0 (en) 1995-03-23

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Legal Events

Date Code Title Description
NUG Patent has lapsed