RU2707698C1 - Street food delivery system of ready meals - Google Patents

Abstract

FIELD: information technology.

SUBSTANCE: invention relates to automated information search system for ready meal ordering. System comprises a mobile device with a mobile client application displaying search results in response to a client search request for dishes and goods performing geotracking of the location of the mobile device with transmission of location information, the final point of the client's path and a request for the desired goods or dishes to the server, programmable electronic device with application for restaurant or store, displaying orders of client by search request of client, information on client, its location at present and expected time of arrival, server configured to receive and process the customer's search request for dishes and goods and the client's final arrival point, calculate the timely ordering of dishes and goods in the corresponding restaurants or stores to determine the availability of ordering of dishes and goods by the time the client arrives along the route, ranging of search distribution according to the optimal route and availability of order of dishes and goods at the moment of arrival of the client along the route.

EFFECT: high accuracy and relevance of search sampling.

7 cl, 4 dwg, 23 ex, 23 photos

Description

The invention relates to the field of logistics, and in particular to systems for the delivery of finished food to the user.

The following terms are used in the description.

An operator is a manager who monitors the work of the Stewards, as well as controls the order base, through the administration system.

A steward is an employee who is in shift at the point of delivery of portions of finished food and is responsible for its transfer to the motorist (customer service).

User (client) - a motorist or other person who has registered in the system through the client’s mobile application and is ordering ready meals through the mobile application.

API - (English application programming interface) - a set of ready-made classes, procedures, functions, structures and constants provided by the application (library, service) or operating system for use in external software products.

GPS - (English Global Positioning System - a system of global positioning) satellite navigation system that provides distance, time and location in the global coordinate system.

Pop-up - (English pop-up window) - a window that opens on a computer screen as a result of an operation.

From patent document JP 2004288059, publ. 10/14/2004, the known system for ordering portions of ready meals using the information service, which provides the ability to place orders using the terminals of the order through a data transmission network and power delivery to the customer.

From patent document US 2003125963, publ. 07/03/2003, a delivery system is known that coordinates time and location information, including the geographical location of a wireless device, which is used to place an order, route, and delivery system to ensure dynamic delivery of fast food, personal items, or other goods according to the Rendezvous principle goods and services. Customers who walk, travel by car or travel make an order. The system determines the route and offers meeting places.

However, the above technical solutions require additional personnel in case of appointment of a rendezvous and the movement of personnel to the meeting place, as well as pre-order, which increases the length of waiting for the order to be completed.

A well-known product distribution system (US 2014201001, 07.17.2014) containing a user interface for displaying information about products available for sale by a supplier and delivering them to places in the territory served by the supplier, and receiving information about ordering products to be delivered to the customer on territory, as well as a means of communication with mobile devices of people who deliver products to places in accordance with order information, and a processor for tracking product inventory based on information about akaze and delivery information from mobile devices, to manage customer information and points of delivery orders.

This system restricts the customer in the choice of products, since he can only purchase those that are available from a particular supplier, as well as the purchase of products only in a limited area and through delivery, which requires additional staff, increases labor costs and reduces functionality.

From patent application US 2016314520, publ. 10/27/2016, the system of remote order sending is known, which allows you to build a route to the restaurant, and during the user’s journey, dishes are prepared and issued to the user at the time of arrival. In this case, the user needs to choose a restaurant on his own, which is far from always convenient while on the road.

The technical problem to be solved by the claimed invention is aimed at eliminating the above-mentioned drawbacks and the need to create a convenient pre-order system of takeaway dishes that minimizes the time for making purchases by synchronizing the time spent by the user on the way to the establishment with the cooking time and the order picking, and also accelerating the process of selecting products and placing an order.

The technical result of the claimed invention is to increase the accuracy and relevance of the search sample of the requested goods by ranking the search sample according to the optimal route and the readiness of the order of food and goods at the time of arrival of the client along the route, where the readiness of the order is determined by calculating the possibility of timely completion of the order at the time of arrival of the client along the route.

Also, the claimed invention allows to increase the conversion of purchases of dishes and goods through a mobile application thanks to the use of a simple system of optimized search delivery of dishes and goods by ensuring the quick supply of dishes and goods to the user, minimizing time and optimizing the shipment / delivery of dishes and goods through accurate processing, establishing availability dishes and goods and the formation of an optimized route for the delivery of dishes and goods to the user along the route while maintaining the freshness of dishes, and consequently, the time savings, improve services and meet the needs of the user.

The specified technical result is achieved in an automated information retrieval system for ready-made meals containing

at least one mobile device with a mobile application for the client, displaying the results of optimized search results in response to the client’s search query about dishes and goods and allowing geotracking of the location of the client’s mobile device with the transfer of information to Q location, the final point of the client’s path and the request for the required goods or dishes to the server

at least one programmable electronic device with an application for a restaurant or store displaying customer orders at the customer’s search request, information about the customer, his current location and expected arrival time, while the application is configured to integrate with the server via the API,

a server configured to receive and process a client’s search query about dishes and goods and the client’s final destination from a mobile device and send information about the customer’s location and their final destination via the application’s software interface to the cartography system to receive options for customer’s travel routes with the subsequent selection and determination of the coordinates of the location of the restaurant or store along the client’s route and the determination of the availability of dishes and goods in them by search at the customer's request with the following calculation timely picking dishes and goods in their respective restaurants or stores the search request of the client to determine the readiness of the order of food and goods to the customer's arrival time on a route,

output to the mobile device in the mobile application for the client data on the dishes and goods found, ranking the search results according to the optimal route and the readiness of the order of dishes and goods by the time the client arrives along the route,

at the same time, when calculating the timely completion of the order for the client, the speed of the client along the route is taken into account, taking into account the traffic situation to determine the time spent by the client on the road, where the possibility of timely completion of the order is determined by comparing the time received by the client on the road with the amount of works the amount of time to complete one product, which is a constant for a group of goods, and the coefficient of increase in the time of picking an order for this dish and goods, for all meals and ordering goods.

A programmable electronic device is a computer, a computerized cash register, or a mobile device.

A mobile device is a smartphone, or tablet, or phone, or PDA, or netbook

The server contains a database configured to enter and store information about a search query or customer’s order, its data and location received from a mobile device, and configured to receive and process data from a programmable electronic device about the availability of dishes and goods, the location of restaurants or shops.

The server is configured to receive and process information from an external service, which is the server equipment of at least one data center relating to cartography, payment transactions, analytical data (analytics - the regularity and volume of user orders, the average time spent by the user on: order selection, road, norms of deviation from the time of arrival / service, etc.).

The street food delivery system further comprises an administrative control panel configured to manage data in the server database and comprising a personal computer or mobile device.

A mobile device is a smartphone, or tablet, or phone, or PDA, or netbook.

Based on the foregoing, the claimed invention, automatically determining the user's geolocation, offers to indicate the final destination of the route (for example, from work home), and also optionally offers to indicate the type of dishes or goods. The system automatically selects restaurants or shops along the user's path, optimizing the route in order to spend a minimum of time visiting the institution (including detour, waiting, returning to the itinerary, traffic situation, etc.).

In addition to this, a distinctive feature of the system is the optimization of the search delivery of goods offered for registration in the order. So, for example, for large supermarkets, the catalog of which can reach 20,000 positions, the system, based on the identified user preferences, will offer only 500-600, the choice of which is much faster. Optimization is carried out for each user individually.

The claimed invention is relevant in a place unfamiliar to the client (abroad or in the Russian Federation where the client has not been before) and in large settlements and through the use of the presented system, the search for necessary products is simplified and optimized: dishes / goods, labor costs are reduced, and the request is executed quickly the customer’s order due to precise processing, determining the availability of dishes / goods and the formation of an optimized customer route, and as a result, expanding the functionality and arsenal of technologies iCal resources to meet customer needs, saving time and improving service.

The essence of the claimed invention is illustrated by drawings, where in FIG. 1 shows a screen of a customer service point / distribution point displayed on a programmable electronic device of a restaurant or store; in FIG. 2 - dishes screen displayed on a programmable electronic device of a restaurant or store; in FIG. 3 - steward screen displayed on a programmable electronic device of a restaurant or store; in FIG. 4 - operator screen displayed on a programmable electronic device of a restaurant or store.

Photo 1-23 shows a variant of the client’s mobile application interface on a mobile device.

The street food delivery system is an IT platform that includes one or more mobile devices with a client’s mobile application, one or more programmable electronic devices with a restaurant or store application (a second mobile device with a steward’s mobile application), including customer service points issuance, a server with its own database containing information about registered customers, orders and search queries, location / location of the client, information about me the location of stores and restaurants and their profile of activity, the availability of dishes in restaurants or goods in a store, etc., a server with databases of restaurants and / or stores integrated by API, an administrative control panel (hereinafter administration system), which is a personal computer and equipped with a web interface and allowing the operator to track and control: new orders, fulfillment of orders, statistics, payments, etc.

The client’s mobile device is a smartphone, or tablet, or phone, or PDA, or netbook, the application installed on it can work, for example, on the iOS or Android operating system, and is integrated with the server with its own database via the API.

A programmable electronic device is a computer, a computerized cash register or a mobile device (smartphone, or tablet, or phone, or PDA, or netbook), and the application installed on it is integrated with a server with its own database via the API.

The server is configured to receive and process information from an external service, which is the server equipment of at least one data center relating to cartography, payment transactions (payments), analytics, cash registers.

Through the administration system or through API integration with restaurants and / or stores database servers, the server’s own database server of the claimed system records data on the location of the restaurant and / or store and data on available dishes and goods in them, their cooking cards or time growth rate picking an order for this dish / product.

From the client’s mobile device, the system receives data on the location, the final waypoint of the client and a request for the required goods or dishes.

The system calculates the optimal route for the client (user) to travel from the current location to the final (final) point using its own resources or by transmitting this request through the API to third-party navigation systems. The system can calculate one or more route options for the client, as well as the type of route based on transport availability (on foot, by car, by bicycle, public transport).

For each route, the system indexes the connected service points, comparing the intersection of the customer’s route and their location.

The system calculates the time of arrival of the client at the service points and compares it with the availability of the requested goods / dishes and their preparation time or equipment at the service points using the following formula:

1. The system determines the client’s geolocation indexes it as the starting point of the route

2. Customer indicates the final point of arrival

3. The system sends the received two points via API to a third-party mapping system and in response receives route options between points

4. For each route option, the system builds squares with a side width of 500 m and a middle in the center of the route, each subsequent square is adjacent to the previous one.

5. The system calculates the GPS coordinates that fall under the area of these squares

6. The system requests from the GPS base the coordinates of the location of restaurants and supermarkets and compares their inclusion in the set obtained in the previous step.

7. Points with coordinates that fall within the coverage area of the route are indexed to search for goods in them.

8. The system receives a request from the client about the desired dishes and goods.

9. The system loads from the database a list of goods, indexed restaurants and shops and conducts a search on request.

10. The system calculates the possibility of timely completion of the order according to the formula T = <T '= Summ T * KBn. The time for the customer’s journey is less than or equal to the sum of the time for picking one product (constant for a group of goods) times the time coefficient of the product.

11. The system loads from the database data on the preferences of a particular client, taking into account, but not limited to the following parameters, the color, shape, price of dishes and goods ordered by this client earlier, the name, location of establishments visited by this client earlier.

12. The system displays data about the goods found, ranking the search results according to the convenience of the route, the availability of order readiness by the time the customer arrives, and the preferences of the goods of a particular customer.

13. Upon confirmation by the client, the system accepts payment from the client using its own or a third-party payment gateway by accepting bank cards or other non-cash payment methods.

14. In the case of the sale of weighted goods, the system splits the customer's check into 2 parts: 1) fixed-price goods, which are debited immediately; 2) weighted goods, the maximum amount of which is frozen on the customer's card. When a weighted goods are shipped by a store or a restaurant and the exact price is received from it, the frozen funds are returned to the client in full. After that, the exact amount of the second part of the order is written off immediately.

15. Using its own or third-party services, the system sends an electronic check to the client

16. Upon receipt of confirmation of payment of the order, the system sends to the restaurant or store application information on the order composition, information about the customer, including but not limited to the full name, phone number, number and color of the car, the estimated time of arrival of the client, outlining his location on the map. Updated data on the location and estimated time of arrival is made by the system every 10 seconds, followed by updating the data on the restaurant or store application.

17. The system, using its own or third-party robotic services, makes a call to the telephone of a restaurant or store, providing information on the order composition, information about the customer, including, but not limited to, full name, phone, number and color of the car, estimated time of arrival of the client.

18. The system, using its own or third-party robotic services, sends data on the order composition, information about the customer, including, but not limited to, name, phone number and color of the car, estimated time of arrival of the client, via the API gateway to the internal accounting system of the store or restaurant, reserving stocks of necessary goods and dishes.

19. When the client approaches the location of the store or restaurant within 5 minutes, the system sends a notification of the arrival of the client to the restaurant or store application, duplicating this information by calling on the phone and sending it to the internal accounting system.

20. When dispensing food and goods, the steward marks this action by pressing the appropriate button in his application.

21. The system sends the customer a check for weighted goods, if any were on the order.

22. The system sends a proposal to the client’s application to evaluate the quality of the services provided, delivered goods and dishes.

The inventive system is especially relevant in a big city, where food delivery to a client takes considerable time due to the need to prepare the ordered dishes and deliver them. Often the client does not have time to wait for the courier or there is no way to be in a particular place, for example, if the client is on the road: traveling, walking, traveling, which is especially important for drivers who do not have the opportunity to turn off the route and eat. The inventive system eliminates the expectation by the client of the readiness of the order and its delivery, allowing you to pick up ready meals at a time convenient for the client and in a convenient place.

Claims (12)

1. The system of automated information retrieval for ready-made meals, characterized in that it contains at least one mobile device with a mobile application for the client, displaying the results of optimized search results in response to the client’s search query about dishes and goods and allowing geotracking of the location of the client’s mobile device with the transfer of information about the location, the final point of the client’s path and the request for the required goods or dishes to the server at least one programmable electronic device with an application for a restaurant or a store that displays customer orders at the customer’s search request, information about the customer, his current location and expected arrival time, while the application is configured to integrate with the server via the API, a server configured to receive and process a client’s search query about dishes and goods and the client’s arrival endpoint received from a mobile device and send information about the client’s location and his arrival endpoint via the application program interface to the cartography system to receive options for client’s travel routes with the subsequent selection and determination of the coordinates of the location of the restaurant or store along the client’s route and the determination of the availability of dishes and goods in them by search at the customer's request with the following calculation timely picking dishes and goods in their respective restaurants or stores the search request of the client to determine the readiness of the order of food and goods to the customer's arrival time on a route, output to the mobile device in the mobile application for the client data on the dishes and goods found, ranking the search results according to the optimal route and the readiness of the order of dishes and goods by the time the client arrives along the route, at the same time, when calculating the timely completion of the order for the client, the speed of the client along the route is taken into account, taking into account the traffic situation to determine the time spent by the client on the road, where the possibility of timely completion of the order is determined by comparing the time received by the client on the road with the amount of works the amount of time to complete with one product, which is a constant for a group of products, and the coefficient of increase in the time of picking an order for this dish and goods, for all meals and ordering goods. 2. The system of automated information retrieval for ready-made meals according to claim 1, characterized in that the programmable electronic device is a computer, a computerized cash register or a mobile device. 3. The system for the automated search for information for ordering ready meals according to claim 1 or 2, characterized in that the mobile device is a smartphone, or tablet, or phone, or PDA, or netbook. 4. The system of automated search for information for ordering ready meals according to claim 1, characterized in that the server contains a database configured to enter and store information about a search query or customer order, its data and location received from a mobile device, and executed with the possibility of receiving and processing data from a programmable electronic device about the availability of dishes and goods, the location of restaurants or shops. 5. The system for the automated search for information for ordering ready meals according to claim 4, characterized in that the server is configured to receive and process information from an external service, which is the server equipment of at least one data center relating to cartography, payment transactions, and analytical data. 6. The system for the automated search for information for ordering ready-made meals according to claim 5, characterized in that it further comprises an administrative control panel configured to manage data in the server database and representing a personal computer or mobile device. 7. The system for the automated search for information for ordering ready-made meals according to claim 6, characterized in that the mobile device is a smartphone, or tablet, or phone, or PDA, or netbook.

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