RU2554553C2 - Information-analytic system of public requests processing - Google Patents

Abstract

FIELD: information technologies.

SUBSTANCE: system comprises a subsystem for processing of official queries and a related subsystem of interaction with public users. The subsystem for processing of official queries includes: a user interface unit, a data exchange unit, a message processing unit, a unit of storage of public query data, a unit of information protection, a unit of statistics collection, a unit of storage of statistical information about public queries, a unit of message processing monitoring, a unit of storage of personal user data. The subsystem of interaction with public users includes: a user interface unit, a unit of reception of public data and visualisation of public data, a unit of public data processing, a unit of public data storage, a unit of official query generation.

EFFECT: increased efficiency of query processing and fast information exchange.

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Description

The invention relates to computing, in particular to information systems for the interaction of society with authorities on problematic socially significant issues, processing citizens' complaints and obtaining official information by citizens upon requests via the World Wide Web.

Known electronic interaction system according to US patent G06F 15/16. The system comprises data reception and storage units connected to control and data processing units, search and selection units connected to data storage and display units, the synchronizing inputs of which are connected to the outputs of the control unit. This system does not allow updating data stored in memory in the form of relevant documents, and the subsequent issuance of these documents to citizens.

Known information system (IP) service of requests of citizens under the patent of the Russian Federation for utility model No. 76483, G06F 12/00, G06F 15/00. This system provides a search for records in the database by identifiers of the registration address of citizens. The system under consideration was chosen by us for the prototype.

In fact, block 1 for selecting reference addresses of citizens' applications, unit 2 for identifying memory partitions and unit 3 for generating control signals for reading and writing data of the system in question correspond to the Unit for generating an official appeal that implements these functions; Block 4 selection of reference addresses of e-government responses in the server database corresponds to the processing unit; Block 6 switching electronic data transmission channels of the government corresponds to the data exchange unit.

The disadvantages of this IP can be attributed to the fact that it does not provide the formation of electronic inquiries to executive authorities for the provision of state and municipal services and does not have the ability to interactively publish and discuss problematic issues on socially significant topics

The technical problem, which the proposed information system is aimed at, is to increase the speed of processing requests and, as a result, the speed of information exchange.

This problem is solved by the fact that the Information and Analytical System for Processing Citizens' Requests contains a subsystem for processing official applications and a subsystem for interacting with citizen users, while

the subsystem for processing official appeals 1 includes a user interface unit 2 connected to a data exchange unit 3, connected to an application processing unit 4, which is connected to a citizen application data storage unit 5, connected to an information protection unit 17, and a statistics collection unit 8, which is associated with the unit for storing statistical information about citizens' appeals 9, the subsystem contains a unit for processing appeals processing, which is associated with a user interface unit, with a data exchange unit, with an application processing unit, and block storage of users' personal data;

the subsystem of interaction with citizen users 10 includes a user interface unit 11 associated with public data receiving units 12 and public data visualization 13, which are associated with the public data processing unit 14, and with the public data storage unit 15, which is associated with the generating unit official circulation 16, which is associated with the information protection unit 17 of the protected information processing subsystem 1.

The information and analytical system for processing citizen requests (IWOY) is implemented according to the classical three-level architecture of distributed information systems: the user part and the server part as a database on the DBMS server and application server. The system is segmented into two subsystems for the implementation of access control and the implementation of information protection functions.

The user part is represented in subsystem 1 - PC of Pentium IV PC users of 2.40 GHz, 256 MB RAM, 40 GB of HDD, connected to a secure intranet, in subsystem 2 - Pentium IV 2.40 GHz PC users PC, 256 MB of RAM, NZhD 40 GB, connected to a secure Internet, Sun Fire V440 database server with Solaris operating system, Oracle DBMS, HP ProLiant DL360R07 application server with MS Windows 2008 server operating system.

A database tier is a collection of stored procedures written in PL / SQL. Procedures provide the selection of information from the database schema at the request of the application server. The application server implements the basic functions of processing and presenting information. The level of information security is a hardware and software information security.

The essence of the information interaction system is illustrated in the drawing, which shows in particular:

Protected information processing subsystem (1). It is a processor and pre-installed software for providing and processing information and implementing the process of processing citizens' appeals.

User Interface Block (2). It is a necessary part of the system, consisting of a processor and pre-installed software, for displaying information and for dialogue with the user in the field of implementation of call processing functions.

Data Exchange Unit (3). It operates on the application server and provides the transfer of citizens' requests for processing at the appropriate stages between users. The unique qualities of this unit is the process of processing user requests, which is carried out strictly according to the regulations. In addition, the block involves the distribution of the load of the entire system for processing calls between employees.

Processing unit (4). It operates on the application server and provides the implementation of the functions of processing citizens' complaints by responsible persons - users of the system. The functionality of this unit depends entirely on the type of treatment. This unit is one of the main parts of the entire system, since the functioning of the system as a whole depends on its functioning.

Block for storing data on citizens' complaints (5). It is a necessary part of the system that operates on a database server and provides long-term storage of information about all citizens' appeals.

Personal data storage unit (6). It operates on a database server and provides long-term storage of information about all users who submitted an application. The uniqueness of the block lies in the possibility of storing user data for answering and registering new calls.

Control unit for processing calls (7). By its structure, the unit operates on the application server and provides control functions over the process of processing citizens' appeals.

Statistics collection unit (8). By its structure, the unit collects general information about the work of the whole process. It operates on the application server and provides the collection of statistical information on targets based on data from citizens.

Block for storing statistical information on citizens' appeals (9). It operates on a database server and provides long-term storage of statistical information about hits and related attributes.

An open subsystem of user interaction (10). It is a distributed automated system that operates on an application server, providing information exchange between user-citizens. Thanks to the support of flexible architecture and virtualization, this subsystem can be placed in various system platforms with a high degree of scalability.

User Interface Block (11). This unit controls the interaction of users with the subsystem and implements an open distributed architecture that allows you to place individual components on various mobile devices and application servers.

Public data receiving unit (12). It is hosted and operates on the server side of the application and downloads information messages-applications from citizen users to the subsystem.

Public data visualization unit (13). This block operates on the server side of the application and visualizes the information messages contained in the subsystem with the aim of their further transmission to the user interface block.

Public data processing unit (14). It operates on the server side of the application and classifies and analyzes information messages received from citizen users.

Public data storage unit (15). It operates on a database server. The functional responsibilities of this unit are structuring, storing and providing other components of the subsystem of the received public data.

Formation unit of official appeal (16). It operates on the server side of the application and provides the preparation, completion and sending of an official appeal on behalf of a citizen user, formed on the basis of the data contained in the information request sent to it. Thanks to this component, it becomes possible to combine the open subsystem of user interaction and the protected subsystem of information processing.

Information security unit (17). It implements the functions of information protection in the information interaction of closed and open subsystems. The block is a necessary part of the system, since the system contains a block of personal data.

The work of the System is to implement the process of processing citizens' complaints and control this process. Citizen users have the possibility of unlimited communication (12) in the open subsystem (10) through interaction with the interface unit (11). The user interface block implements human-computer information exchange between the user on the one hand and the subsystem represented by the blocks for receiving public data (12) and visualizing public data (13), on the other. The unit for receiving public data (12) provides loading into the subsystem information messages-applications from users-citizens by transferring them to the unit for processing public data (14). The public data visualization unit (13) provides for the transfer, output of a visual presentation of information messages-statements from users from the subsystem of the system by transmitting it to the user interface unit (11) for subsequent reference. The public data processing unit (14) provides analysis and structuring of information messages and the communication of the main components of the system: the public data reception unit (12), the public data visualization unit (13), the public data storage unit (15) and the official appeal formation unit (16) . The public data storage unit (15) carries out additional structuring, storage and provision of information message subsystem to other components. The official appeal formation unit (16) prepares, fills out and sends the official appeal on behalf of the citizen user, generated on the basis of the data contained in the information appeal sent to him, for its further transfer (appeal) to the protected information processing subsystem (1). The request passes through the data protection system (Information Security System) (17) and is placed in the database (5), after which it is queued for processing. Processing of calls is carried out by responsible persons interacting with the system through the interface (2) in the closed subsystem (1), since the calls may contain information of increased secrecy. When processing requests, the first step is to determine the contractor, which may require redistribution of requests between processing authorities (3). Processing of complaints and the formation of an official response is carried out by block (4). To avoid increasing the quality of processing of calls, the uniformity of data processing, the absence of congestion and delays are controlled (7). Based on an array of input requests, statistics (8) of requests are collected to develop proposals for improving the work of government in general. The collected statistics are placed in a specialized statistical database (9) for further processing.

Thus, it can be seen from the operation of the system that the reliability of the transmitted and stored data, the possibility of updating the data, the structured control of the process of accessing and transmitting information, the uniform processing of the data, thus solving the technical problem of increasing the speed of processing requests and, as a result, the speed of information sharing.

Claims (1)

An information-analytical system for processing citizens' requests, containing a data exchange unit associated with the application processing unit, and an official application formation unit, characterized in that
it includes a subsystem for processing official applications from citizens related to a subsystem for interacting with citizen users,
wherein
the subsystem for processing official applications from citizens contains a data exchange unit, an application processing unit, a user interface unit, an application processing control unit, a personal data storage unit, a citizen application data storage unit, a statistics collection unit, an information protection unit and a statistical information storage unit for citizens' applications , wherein
the data exchange unit is connected with the appeal processing unit, with the user interface unit and with the appeal processing control unit, which is associated with the said appeal processing unit and with the personal data storage unit, connected with the appeal data storage unit, which is associated with the information protection unit and the unit collecting statistics related to the storage unit of statistical information on citizens' appeals, and
the subsystem for interacting with citizen users contains the said official appeal generation unit, the user interface unit, the public data reception unit, the public data visualization unit, the public data processing unit, the public data storage unit,
the user interface block is connected with the public data reception and public data visualization blocks, which are associated with the public data processing block, associated with the official circulation and public data storage blocks, associated with the official circulation block, which is connected with the information protection block of the official circulation processing subsystem from citizens.