PT117679A - Grafos dirigidos para modelar a ligação de cliente personalizado nos canais - Google Patents
Grafos dirigidos para modelar a ligação de cliente personalizado nos canaisInfo
- Publication number
- PT117679A PT117679A PT117679A PT11767921A PT117679A PT 117679 A PT117679 A PT 117679A PT 117679 A PT117679 A PT 117679A PT 11767921 A PT11767921 A PT 11767921A PT 117679 A PT117679 A PT 117679A
- Authority
- PT
- Portugal
- Prior art keywords
- channels
- graphs
- driven
- model
- workflow
- Prior art date
Links
Classifications
-
- G—PHYSICS
- G06—COMPUTING OR CALCULATING; COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
- H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
Landscapes
- Engineering & Computer Science (AREA)
- Business, Economics & Management (AREA)
- Strategic Management (AREA)
- Tourism & Hospitality (AREA)
- Human Resources & Organizations (AREA)
- Marketing (AREA)
- Operations Research (AREA)
- Quality & Reliability (AREA)
- Economics (AREA)
- Entrepreneurship & Innovation (AREA)
- Physics & Mathematics (AREA)
- General Business, Economics & Management (AREA)
- General Physics & Mathematics (AREA)
- Theoretical Computer Science (AREA)
- Signal Processing (AREA)
- Management, Administration, Business Operations System, And Electronic Commerce (AREA)
Priority Applications (3)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| PT117679A PT117679A (pt) | 2021-12-23 | 2021-12-23 | Grafos dirigidos para modelar a ligação de cliente personalizado nos canais |
| PCT/IB2022/062377 WO2023119092A1 (en) | 2021-12-23 | 2022-12-16 | Digraphs to model personalized customer engagement on channels |
| EP22844575.5A EP4454253A1 (de) | 2021-12-23 | 2022-12-16 | Digraphen zur modellierung von personalisiertem kundenengagement auf kanälen |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| PT117679A PT117679A (pt) | 2021-12-23 | 2021-12-23 | Grafos dirigidos para modelar a ligação de cliente personalizado nos canais |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| PT117679A true PT117679A (pt) | 2023-06-23 |
Family
ID=84982148
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| PT117679A PT117679A (pt) | 2021-12-23 | 2021-12-23 | Grafos dirigidos para modelar a ligação de cliente personalizado nos canais |
Country Status (3)
| Country | Link |
|---|---|
| EP (1) | EP4454253A1 (de) |
| PT (1) | PT117679A (de) |
| WO (1) | WO2023119092A1 (de) |
Family Cites Families (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US9420098B2 (en) * | 2013-07-08 | 2016-08-16 | Nice-Systems Ltd | Prediction interactive vocla response |
| CN112840363B (zh) * | 2018-09-11 | 2024-10-22 | 格林伊登美国控股有限责任公司 | 用于预测顾客行程应用程序中的工作负荷需求的方法和系统 |
-
2021
- 2021-12-23 PT PT117679A patent/PT117679A/pt unknown
-
2022
- 2022-12-16 WO PCT/IB2022/062377 patent/WO2023119092A1/en not_active Ceased
- 2022-12-16 EP EP22844575.5A patent/EP4454253A1/de active Pending
Also Published As
| Publication number | Publication date |
|---|---|
| WO2023119092A1 (en) | 2023-06-29 |
| EP4454253A1 (de) | 2024-10-30 |
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Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| BB1A | Laying open of patent application |
Effective date: 20230223 |