PL1475945T3 - Sposób ustanowienia komunikacji głosowej z użyciem książki telefonicznej - Google Patents
Sposób ustanowienia komunikacji głosowej z użyciem książki telefonicznejInfo
- Publication number
- PL1475945T3 PL1475945T3 PL04010679T PL04010679T PL1475945T3 PL 1475945 T3 PL1475945 T3 PL 1475945T3 PL 04010679 T PL04010679 T PL 04010679T PL 04010679 T PL04010679 T PL 04010679T PL 1475945 T3 PL1475945 T3 PL 1475945T3
- Authority
- PL
- Poland
- Prior art keywords
- establishing
- voice communication
- telephone directory
- directory
- telephone
- Prior art date
Links
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
- H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
- H04M3/4931—Directory assistance systems
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/5166—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing in combination with interactive voice response systems or voice portals, e.g. as front-ends
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
- H04M3/5232—Call distribution algorithms
- H04M3/5233—Operator skill based call distribution
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
- H04M3/5238—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing with waiting time or load prediction arrangements
Landscapes
- Engineering & Computer Science (AREA)
- Signal Processing (AREA)
- Business, Economics & Management (AREA)
- Marketing (AREA)
- Telephonic Communication Services (AREA)
Applications Claiming Priority (3)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
DE10320319 | 2003-05-06 | ||
DE10328090A DE10328090B4 (de) | 2003-05-06 | 2003-06-20 | Verfahren zur Herstellung einer Sprachkommunikationsverbindung |
EP04010679A EP1475945B1 (de) | 2003-05-06 | 2004-05-05 | Verfahren zur herstellung einer sprachkommunikationsverbindung mittels einer telefonbuch-datenbank |
Publications (1)
Publication Number | Publication Date |
---|---|
PL1475945T3 true PL1475945T3 (pl) | 2013-08-30 |
Family
ID=32991947
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
PL04010679T PL1475945T3 (pl) | 2003-05-06 | 2004-05-05 | Sposób ustanowienia komunikacji głosowej z użyciem książki telefonicznej |
Country Status (2)
Country | Link |
---|---|
EP (1) | EP1475945B1 (pl) |
PL (1) | PL1475945T3 (pl) |
Family Cites Families (4)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
CA2246130C (en) * | 1997-09-04 | 2003-01-14 | Mitel Corporation | Web based help desk |
GB9802547D0 (en) * | 1998-02-05 | 1998-04-01 | British Telecomm | Call centre |
US6223165B1 (en) * | 1999-03-22 | 2001-04-24 | Keen.Com, Incorporated | Method and apparatus to connect consumer to expert |
DE10051663A1 (de) * | 2000-10-18 | 2002-05-02 | Questico Ag | Verfahren und Vorrichtung zur Sprachkommunikation |
-
2004
- 2004-05-05 PL PL04010679T patent/PL1475945T3/pl unknown
- 2004-05-05 EP EP04010679A patent/EP1475945B1/de not_active Expired - Lifetime
Also Published As
Publication number | Publication date |
---|---|
EP1475945B1 (de) | 2012-10-10 |
EP1475945A3 (de) | 2006-04-12 |
EP1475945A2 (de) | 2004-11-10 |
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