PH12020551761A1 - System and method of operating open ended interactive voice response in any spoken languages - Google Patents

System and method of operating open ended interactive voice response in any spoken languages

Info

Publication number
PH12020551761A1
PH12020551761A1 PH12020551761A PH12020551761A PH12020551761A1 PH 12020551761 A1 PH12020551761 A1 PH 12020551761A1 PH 12020551761 A PH12020551761 A PH 12020551761A PH 12020551761 A PH12020551761 A PH 12020551761A PH 12020551761 A1 PH12020551761 A1 PH 12020551761A1
Authority
PH
Philippines
Prior art keywords
voice response
open ended
interactive voice
spoken languages
ended interactive
Prior art date
Application number
PH12020551761A
Inventor
Zubair Ahmed
Md Rezwanul Hoque
Sadat Sakif Ahmed
Original Assignee
Ahmed Mio
Dociety Tech Private Limited
Zubair Ahmed
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Ahmed Mio, Dociety Tech Private Limited, Zubair Ahmed filed Critical Ahmed Mio
Publication of PH12020551761A1 publication Critical patent/PH12020551761A1/en

Links

Classifications

    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06FELECTRIC DIGITAL DATA PROCESSING
    • G06F40/00Handling natural language data
    • G06F40/20Natural language analysis
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06FELECTRIC DIGITAL DATA PROCESSING
    • G06F40/00Handling natural language data
    • G06F40/40Processing or translation of natural language
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06FELECTRIC DIGITAL DATA PROCESSING
    • G06F40/00Handling natural language data
    • G06F40/40Processing or translation of natural language
    • G06F40/53Processing of non-Latin text
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/487Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M2201/00Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/39Electronic components, circuits, software, systems or apparatus used in telephone systems using speech synthesis
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M2203/00Aspects of automatic or semi-automatic exchanges
    • H04M2203/20Aspects of automatic or semi-automatic exchanges related to features of supplementary services
    • H04M2203/2061Language aspects
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/42382Text-based messaging services in telephone networks such as PSTN/ISDN, e.g. User-to-User Signalling or Short Message Service for fixed networks

Landscapes

  • Engineering & Computer Science (AREA)
  • Theoretical Computer Science (AREA)
  • Audiology, Speech & Language Pathology (AREA)
  • Health & Medical Sciences (AREA)
  • Computational Linguistics (AREA)
  • General Health & Medical Sciences (AREA)
  • Physics & Mathematics (AREA)
  • General Engineering & Computer Science (AREA)
  • General Physics & Mathematics (AREA)
  • Artificial Intelligence (AREA)
  • Signal Processing (AREA)
  • Telephonic Communication Services (AREA)
  • Nitrogen Condensed Heterocyclic Rings (AREA)
  • Coloring Foods And Improving Nutritive Qualities (AREA)
  • Medicines Containing Plant Substances (AREA)

Abstract

System and method of operating open ended interactive voice response in any spoken languages such as Austroasiatic, Austronesian, Dravidian, Indo-Aryan, Afroasiatic, Sino-Tibetan and Tai-Kadai, discloses the invention of open Ended Interactive Voice Response System, wherein customer just have to speak their desired intention in a spoken languages and the system will take care of the rest, thus making it efficient, user friendly, secure and unified. Whereas, IVR also serves businesses by eliminating their need to create and maintain any IVR systems, secure integration with other businesses and itself, worry about scalability of their systems.
PH12020551761A 2018-04-23 2020-10-22 System and method of operating open ended interactive voice response in any spoken languages PH12020551761A1 (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
BD1192018 2018-04-23
PCT/IN2019/050325 WO2019207597A1 (en) 2018-04-23 2019-04-22 System and method of operating open ended interactive voice response in any spoken languages

Publications (1)

Publication Number Publication Date
PH12020551761A1 true PH12020551761A1 (en) 2021-07-12

Family

ID=68295833

Family Applications (1)

Application Number Title Priority Date Filing Date
PH12020551761A PH12020551761A1 (en) 2018-04-23 2020-10-22 System and method of operating open ended interactive voice response in any spoken languages

Country Status (3)

Country Link
AU (1) AU2019260038A1 (en)
PH (1) PH12020551761A1 (en)
WO (1) WO2019207597A1 (en)

Families Citing this family (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN111710336B (en) * 2020-06-05 2023-05-26 平安科技(深圳)有限公司 Voice intention recognition method, device, computer equipment and storage medium
CN113392847B (en) * 2021-06-17 2023-12-05 拉萨搻若文化艺术产业开发有限公司 Tibetan Chinese-English three-language OCR handheld scanning translation device and translation method
CN113905135B (en) * 2021-10-14 2023-10-20 天津车之家软件有限公司 User intention recognition method and device of intelligent outbound robot

Family Cites Families (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6157705A (en) * 1997-12-05 2000-12-05 E*Trade Group, Inc. Voice control of a server
GB9926134D0 (en) * 1999-11-05 2000-01-12 Ibm Interactive voice response system
EP2839391A4 (en) * 2012-04-20 2016-01-27 Maluuba Inc Conversational agent

Also Published As

Publication number Publication date
AU2019260038A1 (en) 2020-12-24
WO2019207597A1 (en) 2019-10-31

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