MX9703425A - Sistema y metodo automatizado de encaminamiento de llamadas telefonicas. - Google Patents
Sistema y metodo automatizado de encaminamiento de llamadas telefonicas.Info
- Publication number
- MX9703425A MX9703425A MX9703425A MX9703425A MX9703425A MX 9703425 A MX9703425 A MX 9703425A MX 9703425 A MX9703425 A MX 9703425A MX 9703425 A MX9703425 A MX 9703425A MX 9703425 A MX9703425 A MX 9703425A
- Authority
- MX
- Mexico
- Prior art keywords
- calling party
- routing objective
- speech
- objective
- call routing
- Prior art date
Links
Classifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/06—Buying, selling or leasing transactions
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F40/00—Handling natural language data
- G06F40/20—Natural language analysis
- G06F40/279—Recognition of textual entities
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F40/00—Handling natural language data
- G06F40/20—Natural language analysis
- G06F40/205—Parsing
- G06F40/216—Parsing using statistical methods
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F40/00—Handling natural language data
- G06F40/20—Natural language analysis
- G06F40/279—Recognition of textual entities
- G06F40/289—Phrasal analysis, e.g. finite state techniques or chunking
-
- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
- G10L15/00—Speech recognition
- G10L15/08—Speech classification or search
- G10L15/18—Speech classification or search using natural language modelling
- G10L15/1822—Parsing for meaning understanding
Landscapes
- Engineering & Computer Science (AREA)
- Theoretical Computer Science (AREA)
- Physics & Mathematics (AREA)
- Audiology, Speech & Language Pathology (AREA)
- Computational Linguistics (AREA)
- General Physics & Mathematics (AREA)
- Artificial Intelligence (AREA)
- Health & Medical Sciences (AREA)
- General Health & Medical Sciences (AREA)
- Business, Economics & Management (AREA)
- General Engineering & Computer Science (AREA)
- Finance (AREA)
- Accounting & Taxation (AREA)
- Acoustics & Sound (AREA)
- Multimedia (AREA)
- Human Computer Interaction (AREA)
- Probability & Statistics with Applications (AREA)
- Development Economics (AREA)
- Economics (AREA)
- Marketing (AREA)
- Strategic Management (AREA)
- General Business, Economics & Management (AREA)
- Telephonic Communication Services (AREA)
- Machine Translation (AREA)
Abstract
Un sistema y método automatizado de encaminamiento de llamadas telefonicas que opera en un objetivo de encaminamiento de llamada de una parte que llama expresado en el habla natural de la parte que llama. El sistema incorpora una funcion de reconocimiento del habla, para el cual un objetivo de encaminamiento de la llamada de habla natural de la parte que llama proporciona una entrada, y que se entrena para reconocer una pluralidad de frases significativas, cada frase que se relaciona a un objetivo específico de encaminamiento de llamadas. En el reconocimiento de una o más de estas frases significativas en el habla de entrada de la parte que llama, una funcion de interpretacion luego actua en esta peticion de objetivo de encaminamiento de la parte que llama ya sea para implementar el objetivo de encaminamiento, pedido, de la parte que llama o para introducir un diálogo con la parte que llama para obtener informacion adicional a partir de la cual se puede lograr un nivel de confianza suficiente para implementar ese objetivo de encaminamiento.
Applications Claiming Priority (3)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| US08528578 | 1995-09-15 | ||
| US08/528,578 US5675707A (en) | 1995-09-15 | 1995-09-15 | Automated call router system and method |
| PCT/US1996/014743 WO1997010589A1 (en) | 1995-09-15 | 1996-09-12 | Automated call router system and method |
Publications (2)
| Publication Number | Publication Date |
|---|---|
| MX9703425A true MX9703425A (es) | 1997-07-31 |
| MXPA97003425A MXPA97003425A (es) | 1997-12-01 |
Family
ID=
Also Published As
| Publication number | Publication date |
|---|---|
| US5675707A (en) | 1997-10-07 |
| WO1997010589A1 (en) | 1997-03-20 |
| ES2179210T3 (es) | 2003-01-16 |
| CA2204868C (en) | 2002-06-25 |
| EP0797823B1 (en) | 2002-07-17 |
| DE69622371D1 (de) | 2002-08-22 |
| DE69622371T2 (de) | 2002-11-14 |
| EP0797823A4 (en) | 1999-08-18 |
| CA2204868A1 (en) | 1997-03-20 |
| EP0797823A1 (en) | 1997-10-01 |
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