MX2019014351A - System and method for controlling the number of dials to the same number from a call center. - Google Patents

System and method for controlling the number of dials to the same number from a call center.

Info

Publication number
MX2019014351A
MX2019014351A MX2019014351A MX2019014351A MX2019014351A MX 2019014351 A MX2019014351 A MX 2019014351A MX 2019014351 A MX2019014351 A MX 2019014351A MX 2019014351 A MX2019014351 A MX 2019014351A MX 2019014351 A MX2019014351 A MX 2019014351A
Authority
MX
Mexico
Prior art keywords
calls
call
dials
controlling
platform
Prior art date
Application number
MX2019014351A
Other languages
Spanish (es)
Inventor
Jassan Rosas David
Original Assignee
Jassan Rosas David
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Jassan Rosas David filed Critical Jassan Rosas David
Priority to MX2019014351A priority Critical patent/MX2019014351A/en
Publication of MX2019014351A publication Critical patent/MX2019014351A/en

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Abstract

The present invention relates to a system and method for controlling the number of dials to the same number from a call center and for preventing calls to restricted numbers. Said system allows controlling, recording and carrying statistical data on all the calls made, as well as making remote calls linked thereof. Also, it allows monitoring the quality of calls made by sales agents from a computer including a database with restricted numbers and with information on customers. Further, the calls are recorded by a centralized call platform (CCP) with a server connected to the database, which concentrates all the calls and controls the numerical menus with the corresponding options performing an automated interactive voice response (IVR) system. Herein, the platform interacts through voice and touch input keyboard, a plurality of call stations, and a central station or call center where the centralized platform. The present invention aims to include a call counter, which records the num ber of effective dials made to the same number so that when the number of calls or dials exceeds the limits, the call is blocked, thus avoiding harassing or disturbing customers with excessive dialing.
MX2019014351A 2016-09-02 2016-09-02 System and method for controlling the number of dials to the same number from a call center. MX2019014351A (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
MX2019014351A MX2019014351A (en) 2016-09-02 2016-09-02 System and method for controlling the number of dials to the same number from a call center.

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
MX2019014351A MX2019014351A (en) 2016-09-02 2016-09-02 System and method for controlling the number of dials to the same number from a call center.

Publications (1)

Publication Number Publication Date
MX2019014351A true MX2019014351A (en) 2020-01-23

Family

ID=72138328

Family Applications (1)

Application Number Title Priority Date Filing Date
MX2019014351A MX2019014351A (en) 2016-09-02 2016-09-02 System and method for controlling the number of dials to the same number from a call center.

Country Status (1)

Country Link
MX (1) MX2019014351A (en)

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