MX2013009473A - Busqueda de voz y respuestas basada en relevancia. - Google Patents

Busqueda de voz y respuestas basada en relevancia.

Info

Publication number
MX2013009473A
MX2013009473A MX2013009473A MX2013009473A MX2013009473A MX 2013009473 A MX2013009473 A MX 2013009473A MX 2013009473 A MX2013009473 A MX 2013009473A MX 2013009473 A MX2013009473 A MX 2013009473A MX 2013009473 A MX2013009473 A MX 2013009473A
Authority
MX
Mexico
Prior art keywords
query
user
relevancy
response based
response
Prior art date
Application number
MX2013009473A
Other languages
English (en)
Other versions
MX349273B (es
Inventor
Ian O'neal Beckford
Michael L Guhl
Anees Haidri
Kevin James Scholz
Paul Sterk
Original Assignee
Homer Tlc Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Homer Tlc Inc filed Critical Homer Tlc Inc
Publication of MX2013009473A publication Critical patent/MX2013009473A/es
Publication of MX349273B publication Critical patent/MX349273B/es

Links

Classifications

    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/90—Details of database functions independent of the retrieved data types
    • G06F16/903—Querying
    • G06F16/90335—Query processing
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
    • G06F16/33—Querying
    • G06F16/3331—Query processing
    • G06F16/334—Query execution
    • G06F16/3343—Query execution using phonetics
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/08—Speech classification or search

Landscapes

  • Engineering & Computer Science (AREA)
  • Physics & Mathematics (AREA)
  • Computational Linguistics (AREA)
  • Theoretical Computer Science (AREA)
  • Databases & Information Systems (AREA)
  • Acoustics & Sound (AREA)
  • Audiology, Speech & Language Pathology (AREA)
  • Health & Medical Sciences (AREA)
  • Human Computer Interaction (AREA)
  • Multimedia (AREA)
  • Data Mining & Analysis (AREA)
  • General Engineering & Computer Science (AREA)
  • General Physics & Mathematics (AREA)
  • General Health & Medical Sciences (AREA)
  • Information Retrieval, Db Structures And Fs Structures Therefor (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
  • Telephonic Communication Services (AREA)

Abstract

Un usuario que busca información relevante para la compra de un producto de mejora doméstico u otro producto presenta una consulta a un sistema automatizado. El sistema transforma la consulta de voz de usuario en una declaración de texto y busca una base de conocimiento para respuestas candidato. Se determinan clasificaciones de calidad para las respuestas candidato. Si no se identifica ninguna respuesta candidato teniendo al menos una clasificación mínima de calidad, la consulta es enviada a un segundo dispositivo asociado con un agente. La respuesta de agente se proporciona al usuario y se almacena en la base de conocimiento para uso futuro.
MX2013009473A 2012-08-15 2013-08-15 Busqueda de voz y respuestas basada en relevancia. MX349273B (es)

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
US201261683393P 2012-08-15 2012-08-15

Publications (2)

Publication Number Publication Date
MX2013009473A true MX2013009473A (es) 2014-03-21
MX349273B MX349273B (es) 2017-07-20

Family

ID=50100675

Family Applications (1)

Application Number Title Priority Date Filing Date
MX2013009473A MX349273B (es) 2012-08-15 2013-08-15 Busqueda de voz y respuestas basada en relevancia.

Country Status (4)

Country Link
US (1) US9916829B2 (es)
CN (1) CN103631853B (es)
CA (1) CA2823835C (es)
MX (1) MX349273B (es)

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US10255921B2 (en) * 2015-07-31 2019-04-09 Google Llc Managing dialog data providers
US10162853B2 (en) * 2015-12-08 2018-12-25 Rovi Guides, Inc. Systems and methods for generating smart responses for natural language queries
JP6697373B2 (ja) * 2016-12-06 2020-05-20 カシオ計算機株式会社 文生成装置、文生成方法及びプログラム
US10600418B2 (en) 2016-12-07 2020-03-24 Google Llc Voice to text conversion based on third-party agent content
US10860628B2 (en) * 2017-02-16 2020-12-08 Google Llc Streaming real-time dialog management
US11537644B2 (en) 2017-06-06 2022-12-27 Mastercard International Incorporated Method and system for conversational input device with intelligent crowd-sourced options
WO2019072820A1 (en) * 2017-10-10 2019-04-18 Sanofi APPARATUS FOR RESPONSE TO MEDICAL INTERROGATION
US11133010B1 (en) * 2018-01-23 2021-09-28 United Services Automobile Association (Usaa) Intelligent agent for interactive service environments
US11869496B2 (en) 2018-05-25 2024-01-09 Sony Corporation Information processing device and information processing method, and information processing system
CN110377721B (zh) * 2019-07-26 2022-05-10 京东方科技集团股份有限公司 自动问答方法、装置、存储介质及电子设备
CN111353049A (zh) * 2020-02-24 2020-06-30 京东方科技集团股份有限公司 数据更新方法、装置、电子设备及计算机可读存储介质
US11830490B2 (en) * 2021-08-11 2023-11-28 International Business Machines Corporation Multi-user voice assistant with disambiguation

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US6269153B1 (en) * 1998-07-29 2001-07-31 Lucent Technologies Inc. Methods and apparatus for automatic call routing including disambiguating routing decisions
US6754485B1 (en) * 1998-12-23 2004-06-22 American Calcar Inc. Technique for effectively providing maintenance and information to vehicles
US6434549B1 (en) * 1999-12-13 2002-08-13 Ultris, Inc. Network-based, human-mediated exchange of information
US20010047261A1 (en) * 2000-01-24 2001-11-29 Peter Kassan Partially automated interactive dialog
US7962326B2 (en) * 2000-04-20 2011-06-14 Invention Machine Corporation Semantic answering system and method
US20020087522A1 (en) * 2000-12-29 2002-07-04 Macgregor Robert Method and apparatus for facilitating internet based sales transactions by local vendors
US8239197B2 (en) * 2002-03-28 2012-08-07 Intellisist, Inc. Efficient conversion of voice messages into text
US7398209B2 (en) * 2002-06-03 2008-07-08 Voicebox Technologies, Inc. Systems and methods for responding to natural language speech utterance
US20040162724A1 (en) * 2003-02-11 2004-08-19 Jeffrey Hill Management of conversations
US7596513B2 (en) * 2003-10-31 2009-09-29 Intuit Inc. Internet enhanced local shopping system and method
US7724889B2 (en) * 2004-11-29 2010-05-25 At&T Intellectual Property I, L.P. System and method for utilizing confidence levels in automated call routing
AU2006203912A1 (en) * 2005-01-04 2006-07-13 Thomson Reuters Global Resources Systems, methods, software, and interfaces for multilingual information retrieval
US20100076843A1 (en) * 2006-02-28 2010-03-25 Speaksoft, Inc. Live-agent-enabled teis systems
US20080154608A1 (en) * 2006-12-26 2008-06-26 Voice Signal Technologies, Inc. On a mobile device tracking use of search results delivered to the mobile device
US8219558B1 (en) * 2008-04-25 2012-07-10 David Scott Trandal Methods and systems for inventory management
US20090304161A1 (en) * 2008-06-05 2009-12-10 Nathan Marshall Pettyjohn system and method utilizing voice search to locate a product in stores from a phone
CN102081634B (zh) * 2009-11-27 2015-07-08 株式会社理光 语音检索装置和语音检索方法
US8386235B2 (en) * 2010-05-20 2013-02-26 Acosys Limited Collaborative translation system and method
US8930189B2 (en) * 2011-10-28 2015-01-06 Microsoft Corporation Distributed user input to text generated by a speech to text transcription service
CN103226950A (zh) * 2012-01-29 2013-07-31 特克特朗尼克公司 电信网络中的语音处理

Also Published As

Publication number Publication date
CN103631853B (zh) 2018-11-06
CA2823835A1 (en) 2014-02-15
MX349273B (es) 2017-07-20
US20140052445A1 (en) 2014-02-20
CA2823835C (en) 2018-04-24
CN103631853A (zh) 2014-03-12
US9916829B2 (en) 2018-03-13

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Legal Events

Date Code Title Description
GB Transfer or rights

Owner name: HOME DEPOT INTERNATIONAL, INC.

HC Change of company name or juridical status

Owner name: NCORE COMMUNICATIONS, INC.

FG Grant or registration