KR970072892A - How to handle waiting list of electronic exchanges before national holidays - Google Patents

How to handle waiting list of electronic exchanges before national holidays Download PDF

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Publication number
KR970072892A
KR970072892A KR1019960012328A KR19960012328A KR970072892A KR 970072892 A KR970072892 A KR 970072892A KR 1019960012328 A KR1019960012328 A KR 1019960012328A KR 19960012328 A KR19960012328 A KR 19960012328A KR 970072892 A KR970072892 A KR 970072892A
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KR
South Korea
Prior art keywords
call
guide
call setup
subscriber terminal
request
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KR1019960012328A
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Korean (ko)
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KR0173970B1 (en
Inventor
김영을
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유기범
대우통신 주식회사
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Priority to KR1019960012328A priority Critical patent/KR0173970B1/en
Publication of KR970072892A publication Critical patent/KR970072892A/en
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    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/50Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/428Arrangements for placing incoming calls on hold
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/48Arrangements for recalling a calling subscriber when the wanted subscriber ceases to be busy

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  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Telephonic Communication Services (AREA)

Abstract

본 발명은 국설 전전자교환기의 안내대 착호대기 처리방법에 관한 것으로, 발신측[발신가입자부(14)/중계호 처리부(26)]을 매개하여 발생된 상기 자국의 가입자 단말의 호설정요구에 대해 상기 안내대로의 착호요구를 실행하고, 상기 착호요구에 대해 착신가입자부(18)에서는 상기 하나 또는 다수의 안내대(24)의 응답가능상태를 판단하며, 상기 안내대에서 상기 호설정요구에 대한 응답이 불가능한 상태로 판단되면 상기 착신가입자부(18)에서는 상기 호설정요구를 저장하고서 상기 안내대의 호설정요구에 대한 응답불가능 상태를 나타내는 안내방송을 상기 가입자 단말(12)로 전송하고, 상기 안내대가 통화가능한 상태로 복구된 상태에서는 그 통화가능한 안내대측으로 상기 호설정을 요구하며, 상기 안내대에서의 호설정결과신호를 수신한 상태에서 상기 착신가입자부(18)는 상기 안내방송의 청취여부를 기초로 호설정완료상태를 상기 가입자 단말측으로 전송하고서 상기 통화가능한 안내대의응답을 기초로 상기 가입자 단말과 안내대와의 통화로를 연결하게 되며, 상기 통화가능한 안내대가 확보되면 상기 착신가입자부(18)는 호대기 큐에 저장된 호정보를 독취하여 상기 통화 가능한 안내대로 호설정요구를 선입선출(FIFO)방식으로 실행되도록 한 것이다.The present invention relates to a method for processing a call waiting queue for an electronic exchanger before a public service, and more particularly, to a call setup request processing method for a call setup waiting time processing method in a call establishment request (call origination unit 14 / relay call processing unit 26) And the called subscriber unit 18 judges the responding state of the one or more guide bars 24 in response to the call request, The called subscriber unit 18 stores the call setup request and transmits an announcement broadcast to the subscriber terminal 12 indicating an unreachable state of the call setup request of the guide party, The call set-up request requesting the call set-up guide side to set the callable party in a state in which the guide party is restored to a state in which the call can be made, The called subscriber unit 18 transmits a call setup completion status to the subscriber terminal based on whether or not to listen to the announcement broadcast, and connects the subscriber terminal and the call path between the guide base on the basis of the response of the talkable guide The called subscriber unit 18 reads the call information stored in the call waiting queue and executes the call setup request according to the callable guidance in a first-in first-out (FIFO) manner.

Description

국설 전전자교환기의 안내대 착호대기 처리방법How to handle waiting list of electronic exchanges before national holidays

본 내용은 요부공개 건이므로 전문내용을 수록하지 않았음Since this is a trivial issue, I did not include the contents of the text.

제1도는 본 발명의 바람직한 예에 따른 안내대 착호대기 처리방법을 실현하는 국설 전전자교환기의 기능블럭구성을 나타낸 도면, 제2도는 본 발명에 따른 국설 전전자교환기의 안내대 착호대기 처리방법을 설명하는 플로우차트이다.FIG. 1 is a diagram showing a functional block configuration of a publicly known electronic exchanger for realizing a method of waiting for a waiting queue waiting process according to a preferred embodiment of the present invention. Fig.

Claims (6)

가입자 단말에서 발생된 호설정요구에 응답하여 타국의 가입자 단말과의 호설정을 실행하는 최소한 하나 또는 다수의 안내대가 접속된 국설 전전자교환기에 있어서, 발신측(발신가입자수단/중계호처리수단)을 매개하여 발생된 상기 자국의 가입자 단말의 호설정요구에 대해 상기 안내대로의 착호요구를 실행하는 제1단계와, 상기 착호요구에 대해 착신가입자수단에서는 상기 하나 또는 다수의 안내대의 응답가능상태를 판단하는 제2단계, 상기 안내대에서 상기 호설정요구에 대한 응답이 불가능한 상태로 판단되면 상기 착신가입자수단에서는 상기 호설정요구를 저장하고서 상기 안내대의 호설정요구에 대한 응답불가는 상태를 나타내는 안내방송을 상기 가입자 단말로 전송하는 제3단계, 상기 안내대가 통화가능한 상태로 복구된 상태에서는 그 통화가능한 안내대측으로 상기 호설정을 요구하는 제4단계, 상기 안내대에서의 호설정결과신호를 수신한 상태에서 상기 착신가입자수단은 상기 안내방송의 청취여부를 기초로 호설정완료상태를 상기 가입자 단말측으로 전송하고서 상기 통화가능한 안내대의 응답을 기초로 상기 가입자 단말과 안내대와의 통화로를 연결하는 제5단계로 구성된 것을 특징으로 하는 국설 전전자교환기의 안내대 착호대기 처리방법.A call origination side (originating subscriber means / relay call processing means) is connected to at least one or more guide parties for establishing a call with a subscriber terminal of another station in response to a call setup request generated at the subscriber terminal, The method comprising: a first step of performing a call setup request according to the guidance for a call setup request of the subscriber terminal of the own station generated via the intermediary of the first subscriber terminal, And a second step of judging whether or not a call setup request is received in the guide party, when the call setup unit determines that the call setup request is in a state in which a response to the call setup request is impossible, A third step of transmitting a broadcast to the subscriber terminal, A fourth step of requesting a call setup as far as possible to the guide base, and in the state where the call setup result signal in the guide band is received, the called subscriber unit transmits a call setup completion status to the subscriber terminal And a fifth step of connecting the subscriber terminal and the call path to the guide base on the basis of a response of the talkable guide band. 제1항에 있어서, 상기 제1단계의 착호요구는 상기 발신측의 호설정요구에 대해 번호번역수단에 번호번역을 요구하고 나서 상기 착신가입자수단에 상기 안내대로의 호설정요구를 전송함으로써 실행되는 것을 특징으로 하는 국설 전전자교환기의 안내대 착호대기 처리방법.2. The method according to claim 1, wherein the call request of the first step is executed by requesting number translation to the number translation means for the call setting request of the calling party and then sending the call setting request to the called party means Wherein the waiting time of the waiting time of the waiting time of the waiting time of the waiting time of the waiting time of the waiting time. 제1항에 있어서, 상기 제2단계에서의 안내대에 대한 응답가능 상태에 대한 판단은 상기 착신가입자수단에 저장되는 상기 최소한 하나 또는 다수의 안내대에 대한 통화중 상태 정보를 기초로 이루어지는 것을 특징으로 하는 국설 전전자교환기의 안내대 착호대기 처리방법.2. The method according to claim 1, wherein the determination of the answerable state for the guide zone in the second step is based on the busy state information for the at least one or more guide zones stored in the called subscriber unit A method of waiting for a call waiting time of an electronic exchanger for a public service. 제1항에 있어서, 상기 제3단계에서 상기 안내대의 통화중에 의해 응답불가능 상태가 판단되면 상기 발신측의 호설정요구는 상기 착신가입자수단에 호정보로서 호대기 큐에 저장되고, 상기 착신가입자수단에서 발신측으로 상기 안내대의 통화중상태를 나타내는 메시지를 전송하는 것을 특징으로 하는 국설 전전자교환기의 안내대 착호대기 처리방법.2. The method according to claim 1, wherein in the third step, if it is determined that the answer is impossible due to the communication of the guide, the call setup request of the calling party is stored in the call waiting queue as call information to the called subscriber unit, To the originating side, a message indicating a busy state of the guide zone is transmitted to the originating side. 제1항에 있어서, 상기 제4단계에서 상기 녹화가능한 안내대가 확보되면 상기 착신가입자수단은 호대기 큐에 저장된 호정보를 독취하여 상기 통화가능한 안내대로 호설정요구를 실행하게 되며, 바람직하게 상기 호대기 큐에서의 호정보는 선입선출(FIFO)방식으로 실행되는 것을 특징으로 하는 국설 전전자교환기의 안내대 착호대기 처리방법.The method according to claim 1, wherein, in the step (4), when the recordable guide is secured, the called subscriber unit reads the call information stored in the call waiting queue and makes a call setup request according to the callable guide, Wherein the call information in the waiting queue is executed in a first-in first-out (FIFO) manner. 제1항에 있어서, 상기 통화가능한 안내대가 확보되면 상기 제5단계에서 상기 가입자 단말측이 안내방송을 청취하는 경우에는 상기 발신측에서는 상기 번호번역수단에 안내방송절단요구를 수행하고 나서 링백 톤(Ring back tone)을 연결하는 반면, 상기 가입자 단말측이 안내 방송을 청취하지 않는 경우에는 링백 톤만을 연결하는 것을 특징으로 하는 국설 전전자교환기의 안내대 착호대기 처리방법.The method as claimed in claim 1, wherein, in the fifth step, when the subscriber terminal listens to the announcement broadcast when the talkable guide is secured, the sender requests the announcement interruption to the number translation means, back tone, whereas when the subscriber terminal does not listen to the announcement, only the ringback tones are connected. ※ 참고사항 : 최초출원 내용에 의하여 공개하는 것임.※ Note: It is disclosed by the contents of the first application.
KR1019960012328A 1996-04-23 1996-04-23 How to Handle Call Waiting System for Information Electronic Switching System KR0173970B1 (en)

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KR1019960012328A KR0173970B1 (en) 1996-04-23 1996-04-23 How to Handle Call Waiting System for Information Electronic Switching System

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KR1019960012328A KR0173970B1 (en) 1996-04-23 1996-04-23 How to Handle Call Waiting System for Information Electronic Switching System

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KR0173970B1 KR0173970B1 (en) 1999-04-01

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Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
KR100600904B1 (en) * 1997-09-03 2006-10-24 루센트 테크놀러지스 인크 System for deferred call answering in a telecommunications system

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
KR100600904B1 (en) * 1997-09-03 2006-10-24 루센트 테크놀러지스 인크 System for deferred call answering in a telecommunications system

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