KR920014319A - Automatic Call Distribution Information Processing Method of Private Exchange - Google Patents

Automatic Call Distribution Information Processing Method of Private Exchange Download PDF

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Publication number
KR920014319A
KR920014319A KR1019900020391A KR900020391A KR920014319A KR 920014319 A KR920014319 A KR 920014319A KR 1019900020391 A KR1019900020391 A KR 1019900020391A KR 900020391 A KR900020391 A KR 900020391A KR 920014319 A KR920014319 A KR 920014319A
Authority
KR
South Korea
Prior art keywords
acd
distribution information
automatic call
call distribution
information processing
Prior art date
Application number
KR1019900020391A
Other languages
Korean (ko)
Inventor
장연식
Original Assignee
정용문
삼성전자 주식회사
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by 정용문, 삼성전자 주식회사 filed Critical 정용문
Priority to KR1019900020391A priority Critical patent/KR920014319A/en
Publication of KR920014319A publication Critical patent/KR920014319A/en

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Abstract

내용 없음No content

Description

사설교환기의 자동 호 분배 정보 처리방법Automatic Call Distribution Information Processing Method of Private Exchange

본 내용은 요부공개 건이므로 전문내용을 수록하지 않았음Since this is an open matter, no full text was included.

제2도는 ACD 데이타를 전송하기 위한 수순도, 제3도는 ACD데이타 포맷도, 제4도는 제3도중 메세지 포맷 테이블.2 is a flowchart for transmitting ACD data, FIG. 3 is an ACD data format diagram, and FIG. 4 is a message format table of FIG.

Claims (1)

사설교환기에 ACD 터미널을 연결하여 자동 호 분배 관련 정보를 효율적으로 처리하는 방법에 있어서, ACD 데이타를 받아 버퍼에 저장하는 제1과정과, 상기 제1과정에서 ACD 데이타를 버퍼에 저장한 후 기능 선택키가 입력되면 키의 스캔코드나 아스키(ASCII) 코드값을 읽어 분석처리하고 키가 입력되지 않으면 버퍼에 저장된 ACD 데이타를 분석하고 상태변화를 인식하여 ACD관련 통계값을 계산처리하는 제2과정과, 상기 제2과정에서 ACD관련 데이타를 처리한 후 설정된 시간 간격에 의해 시간 관련 작업을 처리하여 ACD관련 화일을 생성하는 제3과정과, 상기 제3과정에서 ACD관련 화일을 생성한 후 사용자의 요구에 따라 프린팅을 수행하는 제4과정으로 이루어짐을 특징으로 하는 교환기의 자동 호 분배 정보 처리방법.A method for efficiently handling automatic call distribution information by connecting an ACD terminal to a private exchange, comprising: a first step of receiving ACD data and storing it in a buffer; and selecting the function after storing the ACD data in a buffer in the first step The second process is to read and analyze the scan code or ASCII code value of the key when the key is input, and to analyze the ACD data stored in the buffer and to calculate the ACD related statistical value by recognizing the state change if the key is not input. And a third process of generating an ACD related file by processing a time-related task at a set time interval after processing the ACD related data in the second process, and generating a ACD related file in the third process. The automatic call distribution information processing method of the exchange, characterized in that the fourth step of performing printing in accordance with. ※ 참고사항 : 최초출원내용에 의하여 공개하는 것임.※ Note: The disclosure is based on the initial application.
KR1019900020391A 1990-12-12 1990-12-12 Automatic Call Distribution Information Processing Method of Private Exchange KR920014319A (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
KR1019900020391A KR920014319A (en) 1990-12-12 1990-12-12 Automatic Call Distribution Information Processing Method of Private Exchange

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
KR1019900020391A KR920014319A (en) 1990-12-12 1990-12-12 Automatic Call Distribution Information Processing Method of Private Exchange

Publications (1)

Publication Number Publication Date
KR920014319A true KR920014319A (en) 1992-07-30

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ID=67538077

Family Applications (1)

Application Number Title Priority Date Filing Date
KR1019900020391A KR920014319A (en) 1990-12-12 1990-12-12 Automatic Call Distribution Information Processing Method of Private Exchange

Country Status (1)

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KR (1) KR920014319A (en)

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
KR100459552B1 (en) * 1996-12-30 2005-04-06 삼성전자주식회사 Apparatus and method for monitoring the status of calls serviced at private exchanges

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
KR100459552B1 (en) * 1996-12-30 2005-04-06 삼성전자주식회사 Apparatus and method for monitoring the status of calls serviced at private exchanges

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