KR20240062188A - Robot for Providing Services to Government Office Visitor - Google Patents

Abstract

We are launching a robot that provides services to visitors to government offices.
This embodiment, based on a service robot specialized for government offices, reduces the burden of simple and repetitive work for public office workers, improves the satisfaction of civil servants through efficient and smart services, and safely resolves public office complaints from infection by establishing a non-face-to-face civil service environment. We provide robots that provide services to visitors to government offices, allowing them to provide various services, including:

Description

Robot for Providing Services to Government Office Visitor}

One embodiment of the present invention relates to a robot that provides services to visitors to government offices to reduce civil service work and provide convenience to visitors.

The content described below simply provides background information related to this embodiment and does not constitute prior art.

The application fields of robots are generally classified into industrial, medical, space, and undersea applications. For example, in mechanical processing industries such as automobile production, robots can perform repetitive tasks. In other words, there are already many industrial robots in operation that repeat the same movements for hours after being taught just once what a human arm does.

In general, while the services provided by robots vary depending on the location, user, purpose, etc., the movements performed by the robot itself for the services provided above are carried out by withstanding a set load and moving according to the speed, travel time, and distance of the given specifications. It is universal to do so.

In response to the recent explosive increase in the number of airport users and efforts to make a leap forward as a smart airport, methods to provide services through robots within the airport are being developed. When artificial intelligence robots are introduced at airports, it is expected that the robots will be able to perform the unique roles of humans that existing computer systems could not replace, contributing to the quantitative and qualitative improvement of the services provided.

Demand for robots that can provide convenience to users or replace human roles is rapidly increasing not only in airports but also in social facilities such as hotels, hospitals, schools, large shopping facilities, cultural facilities, and public facilities.

Since guidance robots play a role in assisting people's convenience, they require ergonomic, human-friendly, and elegant designs. Since guidance robots are equipped with a lot of electronic equipment, compliance with regulations for water resistance, dust resistance, and electromagnetic interference (EMI) is required. For the safety of users, guidance robots must be able to prepare for and prevent various scenarios for safety accidents.

Recently, in response to the demand for non-face-to-face services from government office workers and visitors in the Corona era, there is a need for smart work, improved efficiency, and mitigation of infection risk for government office workers through non-face-to-face services.

There is a need to reduce simple repetitive tasks at information desks in government offices, alleviate simple repetitive tasks related to office facilities and civil complaints, increase efficiency and customer convenience using intelligent robots, and provide an environment where workers can focus on core tasks.

This patent is the result of support from Gyeonggi Province with the resources of the 2022 Gyeonggi Province Robot Industry Development Support Project.

This embodiment, based on a service robot specialized for government offices, reduces the burden of simple and repetitive work for government office workers, improves the satisfaction of civil servants through efficient and smart services, and safely resolves public office complaints from infection by establishing a non-face-to-face civil service environment. The purpose is to provide robots that provide services to visitors to government offices, allowing them to provide various services, including:

According to one aspect of the present embodiment, an autonomous driving control unit that moves autonomously on a map of a mapped operating area of a government office building using a preset movement pattern; A government office visitor confirmation unit that checks whether there is a government office visitor who entered within a preset threshold distance while moving autonomously in a preset movement pattern on the operation area map; When there is a visitor to a government office who enters within a preset threshold distance, a guidance message output unit that outputs a preset guidance message; A service output unit that outputs service information corresponding to the command input according to the guidance message using the front and rear displays. A robot that provides services to visitors to government offices is provided.

As explained above, according to this embodiment, based on a service robot specialized for government offices, the burden of simple repetitive work on public office workers is reduced, the satisfaction of civil servants is improved through efficient and smart services, and a non-face-to-face civil service environment is established. This has the effect of ensuring that various services, including public office complaints, can be provided safely from infection.

According to this embodiment, there is an effect of reducing work for government office workers and providing a non-face-to-face smart service environment by using a civil service guidance robot that can be used in local governments/public offices.

Figure 1 is a diagram showing a robot integrated control system according to this embodiment.
Figure 2 is a diagram showing a robot that provides services to visitors to government offices according to this embodiment.
Figure 3 is a diagram showing a delivery service scenario using a robot according to this embodiment.
Figure 4 is a diagram showing an example of providing various civil service information services using a robot display according to this embodiment.
Figure 5 is a diagram showing an example of building an infrastructure for a robot according to this embodiment.
Figure 6 is a diagram showing the architecture of a robot equipped with a civil complaint information application according to this embodiment.
Figure 7 is a diagram showing the government office building facility guidance content and route guidance function according to this embodiment.
Figure 8 is a diagram showing the content guidance function for tourism, attractions, and food information according to this embodiment.
Figure 9 is a diagram showing public office civil service information according to this embodiment.
Figure 10 is a diagram showing voice guidance and conversation functions according to this embodiment.
Figure 11 is a diagram showing the structure of a smart waiting list linkage system according to this embodiment.
Figure 12 is a diagram showing the issuance of a waiting ticket according to this embodiment.

Hereinafter, this embodiment will be described in detail with reference to the attached drawings.

Figure 1 is a diagram showing a robot integrated control system according to this embodiment.

The robot integrated control system according to this embodiment includes a robot 110 and a robot control server 120. Components included in the robot integrated control system are not necessarily limited to this.

The robot 110 performs voice or data communication via the network according to the user's key operations. The robot 110 is equipped with a communication module for communicating with the robot control server 120 via a network.

The robot 110 is equipped with a memory for storing programs or protocols for providing various services to visitors to government offices, and a microprocessor for executing the program to operate and control it.

The robot 110 is a variety of devices including communication devices such as a communication modem for communicating with various devices or wired and wireless networks, memory for storing various programs and data, and a microprocessor for calculating and controlling programs by executing them. am. According to at least one embodiment, the memory is computer memory such as random access memory (RAM), read only memory (ROM), flash memory, optical disk, magnetic disk, and solid state disk (SSD). It may be a readable recording/storage medium. According to at least one embodiment, a microprocessor may be programmed to selectively perform one or more of the operations and functions described in the specification. According to at least one embodiment, a microprocessor may be implemented in whole or in part as hardware such as an application specific integrated circuit (ASIC) of a specific configuration.

The robot 110 is equipped with a plurality of cameras and is equipped with a display for displaying information. The robot 110 has wheels as a means of movement and is equipped with a motor that drives the wheels.

The robot 110 includes a voice reception unit, a voice command control unit, and a wireless communication unit. The voice receiver receives voice using a provided microphone. The voice command control unit determines whether the received voice includes a preset starter word. When the received voice includes a preset starter word, the voice command control unit receives result information corresponding to the starter word and outputs it to the front and rear displays provided. If the received voice does not include a preset starter word, the voice command control unit outputs a response voice selected according to a preset standard using a provided speaker. The wireless communication unit communicates with the robot control server 120.

The robot 110 includes a user interface, sensor interface, chatbot interface, service interface, task manager, robot software, elevator interface, and sliding door interface. The robot 110 uses a service interface to link with the installed civil service information application. The service interface includes promotional video playback, facility information and route guidance, government office tour information, civil service information, voice chat response, and public service waiting list issuance.

The robot 110 uses a camera to perform object recognition on visitors to government offices who enter within a preset threshold distance. The robot 110 additionally performs facial recognition on the face area based on the object recognition result. The robot 110 determines facial features, height, age, gender, nationality, disability, sitting in a wheelchair, and using crutches based on the object recognition results and facial recognition results.

The robot 110 analyzes images of the entire area and face area of the approaching object approaching in its direction. The robot 110 first determines age and nationality based on the image analysis results. If the robot 110 determines that an object is a foreigner based on the image analysis results, it basically outputs a text sentence in English.

The robot 110 estimates the age group based on the facial recognition result among the image analysis results. The robot 110 calculates the approach speed for an object approaching in its direction using a provided sensor. The robot 110 adaptively controls its movement speed based on the approach speed. The robot 110 continuously senses the speed of the approaching object and outputs a guidance message to the approaching object while moving at the same speed as the approaching object.

As a result of analyzing the image of the entire area and face area of the approaching object approaching in its direction, the robot 110 detects white in the color of the head area and detects wrinkles above the threshold in the face area. The object's age is estimated to be over 60. The robot 110 basically runs at an average traveling speed corresponding to 60 or more vehicles, and additionally senses the speed of the object to adjust its movement speed to the same speed as the object.

The robot 110 adaptively adjusts the guidance speed according to the approaching speed of the object approaching in its direction.

If the approaching speed of an object approaching in its direction is faster than the threshold, the robot 110 determines that the object has urgent work or is a young person and outputs guidance at a speed faster than the standard guidance speed. If the approaching speed of an object approaching in its direction is slower than the threshold, the robot 110 determines that the object is of an older age and outputs guidance at a speed slower than the standard guidance speed.

If the robot 110 determines that a visitor to a government office who has entered within a preset threshold distance using a camera is using crutches or is seated in a wheelchair based on the object recognition result and the facial recognition result, the robot 110 moves at a speed slower than the standard guidance speed. Prints out instructions.

The robot 110 outputs a guidance message (e.g., touch if you need guidance) to a visitor to a government office who enters within a preset threshold distance (e.g., 1 m).

When the robot 110 performs object recognition or facial recognition for visitors to government offices using the provided camera, it recognizes the object at a critical distance that is farther than a general critical distance (eg, 1 m). When an object is recognized at a critical distance greater than a general critical distance (eg, 1 m), the robot 110 approaches the recognized object through autonomous driving and outputs a guidance message.

The robot control server 120 includes the same hardware module as a typical web server or network server. The robot control server 120 generally communicates with an unspecified number of clients or other servers via an open computer network such as the Internet.

The robot control server 120 refers to a computer system and computer software (web server program) that derives and provides work results corresponding to work performance requests from clients or other web servers.

The robot control server 120 includes a series of application programs running on a web server or various databases built inside the device.

The robot control server 120 includes a robot interface. The robot interface includes user management, robot management, map and task management, service status and statistics, and robot monitoring and control. Robot management includes robot model management, individual device management, robot agency management, and robot software management.

Map and task management includes map management, activity management by model, task management, and task schedule management. Service status and statistics include service statistics, work performance statistics, and robot log inquiries. Robot monitoring and control includes map-based location control, robot sensor monitoring, operation status control, video monitoring, robot resource monitoring, manual driving/position movement, manual task control, and schedule linking for each device.

The robot control server 120 includes a map information DB, robot status information DB, operation scenario DB, and management information DB.

Figures 2a and 2b are diagrams showing a robot that provides services to visitors to government offices according to this embodiment.

As shown in (a) of FIG. 2A, the robot 110 provides multi-purpose services such as civil service information, facility escort information, public service office waiting ticket issuance, municipal administration publicity, and local publicity. The robot 110 provides voice recognition-based facility location guidance and escort functions within the government building. The robot 110 uses the front and back displays to output city administration promotional content and civil service information.

The robot 110 moves autonomously by controlling the wheels provided after mapping the operating area in the government office building environment. The robot 110 guides civil complaints that operate on the internal system.

As shown in (b) of FIG. 2A, the robot 110 can move objects by being combined with a self-manufactured roll container 210.

The roll container 210 is made of stainless steel. The roll container 210 can load 20kg of items per tray (shelf) with a total loading weight of 60kg. The roll container 210 consists of a plurality of trays (shelves), and the trays can be installed at approximately 780 (w) x 450 (d) x 250 (h) mm. The robot 110 and the roll container 210 are manually mounted and dismounted.

The robot 110 is combined with the roll container 210 to provide a multi-purpose delivery service for documents, goods, and heavy luggage for government office workers and visitors.

The robot 110 delivers goods and heavy baggage indoors for government office workers and visitors. The robot 110 performs the function of a logistics robot within the office building. The robot 110 can be delivered using an indoor robot using a robot control system and an application mounted on a mobile phone. The robot 110 maps a map of the operating area in the government office building environment and delivers heavy baggage while autonomously driving to the user's desired area.

The robot 110 according to this embodiment includes an autonomous driving control unit 220, a government office visitor confirmation unit 230, an information output unit 240, a service output unit 250, and an object recognition unit 260. Components included in the robot 110 are not necessarily limited thereto.

Each component included in the robot 110 is connected to a communication path connecting software modules or hardware modules within the device and can operate organically with each other. These components communicate using one or more communication buses or signal lines.

Each component of the robot 110 shown in FIG. 2B refers to a unit that processes at least one function or operation, and may be implemented as a software module, a hardware module, or a combination of software and hardware.

The autonomous driving control unit 220 moves autonomously on the map of the mapped operating area of the government office building using a preset movement pattern. The autonomous driving control unit 220 controls the motor connected to the provided wheels to move in autonomous driving.

Based on the object recognition result and the facial recognition result, the autonomous driving control unit 220 estimates the age of the object as being high when white is detected in the head area and wrinkles are detected in the face area above a threshold.

The autonomous driving control unit 220 operates autonomously to follow government office visitors who have entered the average driving speed corresponding to the older age group within a preset threshold distance.

The government office visitor confirmation unit 230 checks whether there is a government office visitor who moves autonomously in a preset movement pattern on the operation area map and enters within a preset threshold distance.

The guidance message output unit 240 outputs a preset guidance message when there is a visitor to a government office who has entered within a preset threshold distance.

The guidance message output unit 240 uses a microphone provided to receive a voice inquiry from a visitor to a government office, recognizes the voice query, and converts it into a query text. The guidance comment output unit 240 applies the query text to the dialogue system and the question and answer system to generate response text corresponding to the query text. The guidance message output unit 240 converts the response text into voice and outputs it using a provided speaker.

The guidance message output unit 240 analyzes the query voice and detects the language. The guidance comment output unit 240 generates response text corresponding to the language. The guidance message output unit 240 converts the response text corresponding to the language into multilingual audio and outputs it.

If the nationality is determined to be a foreigner, the guidance comment output unit 240 basically outputs text sentences in English as the guidance comment.

The guidance message output unit 240 calculates the approach speed of a visitor to a government office who has entered within a preset threshold distance based on the object recognition result and the face recognition result. If the approach speed is faster than the threshold, the guidance message output unit 240 determines that the person has urgent work or is a young person and outputs the guidance message at a speed faster than the standard guidance speed. If the approach speed is slower than the threshold, the guidance message output unit 240 determines that the person is of an older age and outputs the guidance message at a speed slower than the standard guidance speed.

If the guidance message output unit 240 determines that a visitor to a government office who has entered within a preset threshold distance is using crutches or is seated in a wheelchair based on the object recognition results and facial recognition results, it outputs the guidance message at a speed slower than the standard guidance speed. Print out.

The service output unit 250 outputs service information corresponding to the command input according to the guidance message using the front and rear displays.

The service output unit 250 operates the civil service information application mounted on the internal memory in response to commands input from government office visitors, and displays promotional videos, facility information and route information, tourist information, civil service work, and issuance of turn-by-turn waiting tickets on the front and rear displays. Perform one of the following methods to indicate the number of people on standby for each task.

When the service corresponding to a command input from a visitor to a government office is facility information, the service output unit 250 uses the front and rear displays to display at least one of the government office facilities, departments on each floor, various facilities in the building, facility descriptions, and directions. Outputs . When the service corresponding to the command input from the public office visitor is route guidance, the service output unit 250 uses a map mapped to the destination entered by the user to guide the user to the destination while driving autonomously, including text, directions, distance, The time required is displayed using the front and rear displays.

When the service corresponding to the command input from the visitor to the government office is tourist information, the service output unit 250 outputs the tourist and cultural attractions in its jurisdiction using the front and rear displays. When the service corresponding to the command input from the government office visitor is 360 VR travel guide, the service output unit 250 outputs 360 VR travel content using the front and rear displays. When the service corresponding to the command input from the government office visitor is a hot place introduction, the service output unit 250 uses the front and rear displays to introduce famous places near the government office and displays the location on the map.

When the service corresponding to the command input from a public office visitor is civil service information, the service output unit 250 uses the front and rear displays to handle civil complaints (civil complaints related to resident registration, move-in, register copy, family center registration, passport issuance) at the general civil service office. Prints out information on civil complaints, information on civil complaints related to vehicle registration, and information on civil complaints related to the mail order business. The service output unit 250 connects the issuance of a waiting ticket to the corresponding processing window located in the general civil affairs office at the bottom of the screen.

When the service corresponding to the command input from the public office visitor is issuing a turn-by-turn waiting ticket, the service output unit 250 issues a waiting ticket for each civil complaint in the form of a QR code using the front and rear displays. If the service corresponding to the command input from the public office visitor is to display the number of people waiting for each task, the service output unit 250 uses the front and back displays to display the waiting status for each civil complaint handled by the general civil affairs office.

If the service corresponding to the command input from the public office visitor is delivery, the service output unit 250 moves to the called area and autonomously drives to the input destination when baggage (documents, goods, heavy baggage) is loaded on each tray. Use to move and have your baggage delivered to your destination.

The object recognition unit 260 generates object recognition results that perform object recognition on the entire area of government office visitors who entered within a preset threshold distance, or performs facial recognition on the face area of government office visitors who entered within a preset threshold distance. Generates one facial recognition result. The object recognition unit 260 determines facial features, height, age, gender, nationality, disability, whether the person is seated in a wheelchair, and whether crutches are used based on the object recognition result and the facial recognition result.

The roll container 210 is coupled to one side of the main body of the robot 110 to deliver baggage. The roll container 210 is made of stainless steel, is made up of a plurality of trays, and allows baggage of a preset weight to be loaded on each tray.

Figure 3 is a diagram showing a delivery service scenario using a robot according to this embodiment.

As shown in (a) of FIG. 3, the robot 110 is called for delivery within a government office and then the destination is set. As shown in (b) of FIG. 3, when baggage is loaded, the robot 110 autonomously moves to a specific point on the mapped map for delivery. As shown in (c) of FIG. 3, when the robot 110 moves to a specific point, a nearby employee receives the goods at the destination.

Figure 4 is a diagram showing an example of providing various civil service information services using a robot display according to this embodiment.

The robot 110 is equipped with a civil complaint information application in its internal memory. The robot 110 runs the civil complaint guidance application and outputs the civil complaint guidance application to displays located at the front and rear.

The robot 110 plays a municipal administration promotional video (file, stream, etc.) using a civil service information application. The robot 110 provides facility guidance and route guidance (escort) functions using a civil service information application. The robot 110 provides tourism (attractions, things to see, food) guidance using a civil service information application.

The robot 110 guides civil affairs work using a civil affairs guidance application. The robot 110 uses the civil service information application to issue turn-by-turn waiting tickets and display the number of people waiting for each task.

The robot 110 can operate by mounting a 3rd party application in addition to the civil service information application. The robot 110 can output a 3rd party application using the API provided by the control service. The robot 110 provides functions to support public affairs and display various promotional materials specialized for government offices. The robot 110 can provide a variety of services by linking with the legacy system operated in existing government offices using a civil complaint information application.

Figure 5 is a diagram showing an example of building an infrastructure for a robot according to this embodiment.

In order to build the infrastructure of the robot 110, operation restriction sections on the robot's travel path are identified, and then measures are taken for ramps and stepped sections. A charger for automatic charging of the robot 110 is installed in a preset location.

An environment capable of communicating with the robot 110 and the robot control server 120 is established using an LTE/Wi-Fi communication network. The robot control server 120 collects robot operation records, locations, states, etc. using a communication network and then converts them into a database as robot utilization data.

Figure 6 is a diagram showing the architecture of a robot equipped with a civil complaint information application according to this embodiment.

The robot 110 includes a user interface, sensor interface, security interface, task manager, robot control software, and server interface. The robot 110 uses a service interface to link with the installed civil service information application. The service interface includes promotional video playback, facility information, tourist information, route information, civil service information, and issuance of waiting tickets.

The robot control server 120 collects and outputs the robot operation record, location, and status using a real-time dashboard. The robot control server 120 communicates with the robot 110 using the communicator of the interface module. The robot control server 120 communicates with the government office smart ticket issuing system.

Figure 7 is a diagram showing the government office building facility guidance content and route guidance function according to this embodiment.

The robot 110 uses the provided speaker to output the message ‘Please select facility information on the screen’ to visitors to government offices. When a government office visitor selects a government office facility, the robot 110 displays the government office facility using the front and rear displays.

The robot 110 uses the front and back displays to output departments for each floor of the main building and annex. The robot 110 uses the front and back displays to output guidance on various facilities in the building. The robot 110 uses the front and back displays to output facility descriptions and directions. The robot 110 uses the front and rear displays to output a navigation request button at the bottom of the content.

When the accompanying route guidance request button is input, the robot 110 drives autonomously using a map mapped to the destination entered by the user and outputs a message informing the user of guiding the user to the destination.

The robot 110 performs escorting when a specific destination is input from a visitor to a government office. The robot 110 guides the visitor to the destination while autonomously driving to a specific destination entered by the visitor to the government office. When in escort mode, the robot 110 outputs the direction, distance, and time required using the front and rear displays. The robot 110 recognizes the face of a visitor to a government office, determines the nationality, and then provides multilingual voice conversion corresponding to the nationality.

Figure 8 is a diagram showing the content guidance function for tourism, attractions, and food information according to this embodiment.

The robot 110 uses the provided speaker to output the message ‘Please select the tourist information on the screen’ to visitors to government offices. When a government office visitor selects a government office facility, the robot 110 uses the front and back displays to output tourist and cultural attractions in its jurisdiction.

When the robot 110 receives a 360 VR travel guide from a government office visitor, it outputs the 360 VR travel content to the front and back displays. When a hot place introduction is selected by a visitor to a government office, the robot 110 introduces famous places near the government office and displays the location on the map. The robot 110 provides explanations and directions to hot places from visitors to government offices.

Figure 9 is a diagram showing guidance on public office civil service work according to this embodiment.

The robot 110 uses the provided speaker to output the message ‘Please select the government office civil service information on the screen’ to visitors to government offices. When the robot 110 receives public office civil service information selected from a public office visitor, it uses the front and rear displays to output guidance on civil complaints that can be processed at the general civil service office.

The robot 110 connects the issuance of a waiting ticket at the corresponding processing window located in the general civil service office to the bottom of the explanatory content using the front and rear displays.

The robot 110 outputs a general civil service office location guidance button on the front and rear displays. When the robot 110 receives a general civil service office location guidance button input from a visitor to a government office, it outputs a guidance map and accompanying route guidance function using location guidance.

The robot 110 outputs civil complaint information related to resident registration, move-in, register copy, and family center registration according to the type of civil complaint entered by the visitor to the government office. The robot 110 outputs a passport issuance complaint guide according to the type of complaint received from a visitor to a government office. The robot 110 outputs a civil complaint guide related to car registration according to the type of civil complaint input from a visitor to a government office. The robot 110 outputs a civil complaint guide related to the mail order business according to the type of civil complaint input from a visitor to a government office.

Figure 10 is a diagram showing voice guidance and conversation functions according to this embodiment.

The robot 110 uses a microphone provided to receive voice input from visitors to government offices. The robot 110 recognizes the query voice of a visitor to a government office and converts it into query text.

The robot 110 generates a response text corresponding to the inquiry text of the visitor to the government office by applying it to the dialogue system and the question and answer system based on the inquiry text of the visitor to the government office. The robot 110 synthesizes the response text into voice and outputs it using the provided speaker.

Figure 11 is a diagram showing the structure of a smart waiting list linkage system according to this embodiment.

The robot 110 includes a user interface, sensor interface, security interface, task manager, robot control software, and server interface. The robot 110 interacts with the waiting ticket issuance function using the service interface. The waiting ticket issuing function includes displaying waiting status for each task and issuing waiting tickets for each task. The number ticket management system uses the interface module to operate the waiting list and ticket issuing functions.

Figure 12 is a diagram showing the issuance of a waiting ticket according to this embodiment.

The robot 110 uses the provided speaker to output the message ‘Please select issuance of a waiting ticket on the screen’ to visitors to government offices. When the robot 110 receives a waiting ticket issuance input from a visitor to a government office, it uses the front and back displays to display the waiting status for each civil complaint handled by the general civil affairs office.

The robot 110 uses the front and rear displays to issue a waiting list for each civil complaint. Here, when the issued number tag recognizes the QR code with a mobile phone, the issued number is displayed on the mobile phone corresponding to the phone number entered by the visitor to the government office. The robot 110 issues waiting status and number tickets for each civil service through API linkage with the smart numbered waiting ticket system installed in the existing general civil service office.

The above description is merely an illustrative explanation of the technical idea of the present embodiment, and those skilled in the art will be able to make various modifications and variations without departing from the essential characteristics of the present embodiment. Accordingly, the present embodiments are not intended to limit the technical idea of the present embodiment, but rather to explain it, and the scope of the technical idea of the present embodiment is not limited by these examples. The scope of protection of this embodiment should be interpreted in accordance with the claims below, and all technical ideas within the equivalent scope should be interpreted as being included in the scope of rights of this embodiment.

110: robot
120: Robot control server
210: Rolltainer
220: Self-driving control unit
230: Government office visitor confirmation department
240: Information output unit
250: Service output unit
260: Object recognition unit

Claims (15)

An autonomous driving control unit that allows autonomous driving to move on a map of the mapped operating area of a government office building using a preset movement pattern;
A government office visitor confirmation unit that checks whether there is a government office visitor who entered within a preset threshold distance while moving autonomously in a preset movement pattern on the operation area map;
When there is a visitor to a government office who enters within a preset threshold distance, a guidance message output unit that outputs a preset guidance message;
a service output unit that outputs service information corresponding to the command input according to the guidance message using the front and rear displays;
A robot that provides services to visitors to government offices, comprising: According to paragraph 1,
The service output unit,
In response to the above command, the civil service information application installed in the internal memory is run to perform one of the following on the front and rear displays: promotional video, facility information and route guidance, tourist information, civil service work, issuance of turn-by-turn waiting tickets, and display of waiting numbers for each task. A robot that provides services to visitors to government offices. According to paragraph 1,
The service output unit,
If the service corresponding to the above command is facility information, the front and rear displays are used to output one or more of the following: government office facilities, departments on each floor, various facilities in the building, facility descriptions, and directions,
If the service corresponding to the command is route guidance, the text guiding the user to the destination, directions, distance, and time required are displayed using the front and rear displays while driving autonomously using a map mapped to the destination entered by the user. A robot that provides services to visitors to government offices. According to paragraph 1,
The service output unit,
If the service corresponding to the command is a tourist guide, the jurisdictional tourist and cultural attractions are output using the front and rear displays. If the service corresponding to the command is a 360 VR travel guide, the front and rear displays are used to display 360 VR. It outputs travel content, and when the service corresponding to the above command is a hot place introduction, it uses the front and back displays to introduce famous places near the relevant government office and display the location on a map. A robot that provides services. According to paragraph 1,
The service output unit,
If the service corresponding to the above command is civil complaint guidance, the front and rear displays are used to output information on civil complaints that can be processed at the general civil affairs office, and the issuance of a waiting ticket at the corresponding processing window located in the general civil affairs office is connected to the bottom of the screen. A robot that provides services to visitors to government offices. According to paragraph 1,
The service output unit,
If the service corresponding to the above command is issuing waiting tickets by turn, the front and rear displays are used to issue civil complaint waiting tickets for each civil complaint in the form of a QR code. If the service corresponding to the above command is the display of waiting numbers by task, the front and rear displays are used. A robot that provides services to visitors to government offices, characterized by displaying the waiting status for each civil complaint handled by the general civil affairs office. According to paragraph 1,
It is combined with a self-made roll container on one side of the main body to deliver baggage.
The roll container is made of stainless steel, is made of a plurality of trays, and is configured to load baggage of a preset weight on each tray. A robot that provides services to visitors to government offices. In clause 7,
The service output unit,
If the service corresponding to the command is delivery, after moving to the called area and loading the baggage on each tray, the baggage is delivered to the entered destination by using autonomous driving. A robot that provides services to visitors to government offices. According to paragraph 1,
The guidance message output unit,
After receiving the voice of a question from a visitor to a government office using the provided microphone, the voice of the question is recognized and converted into a query text, and the query text is applied to the dialogue system and question and answer system to generate a response text corresponding to the query text. A robot that provides services to visitors to government offices, characterized in that it converts the response text into voice and outputs it using a provided speaker. According to clause 9,
The guidance message output unit,
A service is provided for visitors to government offices, characterized in that the language is detected by analyzing the query voice, the response text corresponding to the language is generated, and the response text corresponding to the language is converted into multilingual voice and output. robot provided. According to paragraph 1,
Generates object recognition results by performing object recognition on the entire area of government office visitors who entered within a pre-set threshold distance, or generates facial recognition results by performing facial recognition on the face area of government office visitors who entered within a pre-set threshold distance. , an object recognition unit that determines facial features, height, age, gender, nationality, disability, whether seated in a wheelchair, and whether crutches are used based on the object recognition results and facial recognition results.
A robot that provides services to visitors to government offices, characterized in that it additionally includes a. According to clause 11,
The guidance message output unit,
A robot that provides services to visitors to government offices, characterized in that when the nationality is determined to be a foreigner, a text sentence in English is output as the guidance message. According to clause 11,
The guidance message output unit,
Based on the object recognition result and the facial recognition result, the approach speed to the government office visitor who entered within the preset threshold distance is calculated, and if the approach speed is faster than the threshold, it is determined that the person has urgent work or is a young person. The guidance message is output at a speed faster than the standard guidance speed, and if the access speed is slower than the threshold, the visitor to the government office is judged to be an older person and the guidance message is output at a slower speed than the standard guidance speed. A robot that provides services to a target. According to clause 11,
The autonomous driving control unit,
Based on the object recognition result and the facial recognition result, if white is detected in the color of the head area and wrinkles are detected in the face area above the threshold, the age range of the object in question is estimated to be a high age group, and the average corresponding to the high age group is estimated. A robot that provides services to government office visitors, characterized by autonomous driving to follow government office visitors who have entered the driving speed within a preset threshold distance. According to clause 11,
The information output unit is
When it is determined that a visitor to a government office who has entered within a preset threshold distance based on the object recognition result or facial recognition result is using crutches or is seated in a wheelchair, the guidance message is output at a speed slower than the standard guidance speed. A robot that provides services to visitors to government offices.