KR20220025397A - System and Methods for Providing Claim Adjuster and Estimate - Google Patents

Abstract

According to an embodiment of the present disclosure, provided are a system and a method for providing matching of a claim adjuster and a case processing estimate. The method of the present invention comprises the steps of: receiving, from a first device of a user, a first message including selection information on a first claim adjuster and a consultation request by the first claim adjuster; receiving, from the first device, a second message including information on an online consultation or a date and time of visiting a consultation center, selection information on the consultation center, and a use request of the consultation center; distributing and storing the information related to the consultation in a distributed storage server; providing a third message including the consultation request to a second device of the first claim adjuster; providing a fourth message including the user request of the consultation center for a third device of a second claim adjuster associated with the consultation center when a response indicating consent to the consultation request is provided by the second device; and providing a fifth message indicating completion of matching for at least one of the first to third devices when the response indicating consent to the use request of the consultation center is provided by the third device. Therefore, effects of having consultations with several claim adjusters can be provided.

Description

System and Methods for Providing Claim Adjuster and Estimate

Embodiments disclosed in this document relate to a system and method for providing a damage adjuster and case processing estimate matching that match a counselor, a damage adjuster, and a damage adjuster corporate member using mobile communication technology.

Thanks to the rapid development of information and communication technology, especially mobile communication technology, we have entered an era in which anyone can easily access a variety of information. Consumers are now able to purchase more suitable products and services based on the information they have obtained, and producers and suppliers use information and communication technology, especially mobile communication technology, to promote their products and services to attract consumers. .

This trend has an impact on the damage adjuster industry as well, so counselors obtain relevant information through various routes, find and visit a damage adjuster or loss company that is judged to be suitable for them, and receive counseling services. In particular, the search through information and communication technology accounts for a large portion of the counselors' selection of a damage adjuster or loss company, but at present it is just a simple search. It is difficult to find a link to the course.

The present invention has been devised to solve the above problems, and the present invention provides a method of matching a counselor, a first damage adjuster who consults the counselor, and a counseling location, and a second damage adjuster that the counselor can additionally select Its main purpose is to provide a method for matching, and a system and method for performing the matching, providing an adjuster and case estimate matching.

A system and method for providing a damage adjuster and case processing estimate matching according to an embodiment of the present invention provides a first message including selection information about a first adjuster and a request for consultation by the first adjuster to the user. receiving from the first device; receiving, from the first device, a second message including information on the date and time of online counseling or counseling visit to the counseling center, selection information about the counseling center, and a request for use of the counseling center; Distributing and storing the consultation-related information in a distributed storage server; providing a third message including the consultation request to a second device of the first damage adjuster; providing a fourth message including a request for use of the counseling center to a third device of a second damage adjuster associated with the counseling center when a response indicating consent to the counseling request is provided from the second device; and when a response indicating consent to the request for use of the counseling center is provided from the third device, providing a fifth message indicating completion of matching to at least one of the first device, the second device, and the third device may include

According to the embodiments disclosed in this document, a user (a counselor) may not only search for a damage adjuster most suitable for him and request a consultation, but also receive the consultation at a counseling center most suitable for him. If it is difficult to receive counseling from the first damage adjuster selected for the first time, request counseling from the second damage adjuster, and the first and second damage adjusters exchange information so that the counselor can receive the counseling they want. After all, according to the present invention, the effects of matching the counseling desired by the damage adjuster and the counselor through information and communication technology, reducing the case of not receiving the counseling, and providing the effects of consulting with multiple damage adjusters can be provided.

1 shows an implementation environment of a counseling matching method according to an embodiment of the present invention.
2 to 4 are diagrams illustrating a terminal on which a screen is displayed according to an embodiment of the present invention.
5 is a diagram for explaining a server (electronic device) according to an embodiment of the present invention.

It should be understood that the present invention is not limited to specific embodiments, and includes various modifications, equivalents, and/or alternatives of the embodiments of the present invention. In connection with the description of the drawings, like reference numerals may be used for like components.

In this document, expressions such as "have", "may have", "includes", or "may include" refer to the presence of a corresponding characteristic (eg, a numerical value, function, step, or component such as a part). and does not exclude the presence of additional features.

In this document, expressions such as “A or B”, “at least one of A or/and B”, or “one or more of A or/and B” may include all possible combinations of the items listed together. . For example, "A or B", "at least one of A and B", or "at least one of A or B" means (1) includes at least one A, (2) includes at least one B; Or (3) it may refer to all cases including both at least one A and at least one B.

Terms used in this document are only used to describe specific embodiments, and may not be intended to limit the scope of other embodiments. The singular expression may include the plural expression unless the context clearly dictates otherwise. Terms used herein, including technical or scientific terms, may have the same meanings as commonly understood by one of ordinary skill in the art described in this document. Among the terms used in this document, terms defined in a general dictionary may be interpreted with the same or similar meaning as the meaning in the context of the related art, and unless explicitly defined in this document, have an ideal or excessively formal meaning. not interpreted In some cases, even terms defined in this document cannot be construed to exclude embodiments of the present document.

1 shows an implementation environment of a damage assessment counseling matching method according to an embodiment.

Referring to FIG. 1 , the damage assessment consultation matching method according to an embodiment is performed by a server (electronic device) 100 , a first device 101 , a second device 102 , and a third device 103 . can be performed. The server (electronic device) 100 , the first device 101 , the second device 102 , and the third device 103 may communicate with each other through the network 180 .

The server 100 may manage the damage assessment counseling matching method according to an embodiment of the present invention. The first device 101 may be a device used by the user (or counselor) 10 , and the second device 102 may be the device of the first adjuster 21 selected by the user 10 . . The third device 103 may be a device of the second adjuster 22 associated with the counseling center 22H selected by the user 10 .

According to an embodiment, the user (or the counselor) 10 may select the first damage adjuster 21 to request the consultation using his/her first device 101 in various ways. For example, the user 10 may search for and select the first damage adjuster 21 from the database of the server 100 by adding conditions such as whether the adjuster is a damage adjuster, professional field, career, academic background, and the like.

Then, the user 10 may select a counseling center 22H in which counseling is to be performed in various ways using his/her first device 101 . For example, the user 10 may search and select the counseling center 22H from the database of the server 100 by adding conditions such as region, location, and area.

When the server 100 selects the first damage adjuster 21 and the counseling center 22H, the second damage adjuster operates the second device 102 of the first damage adjuster 21 and the counseling center 22H ( 22) may transmit a consultation request message to each of the third devices 103 .

When the server 100 receives a consultation request consent response and a consultation center use approval response from the second device 102 and the third device 103, respectively, the counseling center ( 22H), a message indicating that the consultation reservation has been completed may be transmitted to the first device 101 , the second device 102 , and the third device 103 .

The above-described counseling matching method is only a general example, and the present invention is not limited to the example described above.

2 is a sequence diagram illustrating a counseling matching method according to an embodiment.

Referring to FIG. 2 , the consultation matching method (steps S201 - S216 ) according to an embodiment is performed between the user's first device 101 , the server 100 , the second device 102 , and the third device 103 . can be performed. Some overlapping content with respect to FIG. 1 may be omitted. In addition, some steps may be omitted or additional steps may be added according to embodiments.

In step S201, the user (or counselor) 10 may use the first device 101 to execute an application set to perform the counseling matching method according to an embodiment of the present invention. The application may be set to interact with the server 100 . That is, the application may correspond to a client application for implementing the damage assessment counseling matching method according to an embodiment of the present invention.

In step S202, the user 10 may write a self-diagnosis opinion through a user interface (UI) provided by the application. According to various embodiments, the user 10 uses the UI provided by the application to obtain an image (eg, a simple snapshot/video, a photo/video using an oral scanner, radiography) about the injured part of the user using the UI provided by the application. (radiography) images, X-ray images, computed tomography (CT) images, magnetic resonance imaging (MRI) images, etc.) may be attached. The self-diagnosis opinion and images/videos may be viewed later by the first damage adjuster 21 as described below.

In step S203 , the user 10 may select the first damage adjuster 21 to consult with from the damage adjuster database of the server 100 through various UIs provided by the application. In the selection of the first damage adjuster 21, a wide variety of techniques can be used. For example, the user 10 uses the first device 101 to extract a candidate adjuster group from the adjuster database according to at least one criterion, and selects the first adjuster 21 from the candidate adjuster group. You can choose. The at least one criterion may include, for example, at least one of whether or not a damage adjuster, a field of expertise, career, academic background, and an allowable range for treatment costs. For another example, the user 10 selects the first damage adjuster 21 by referring to the excellent counseling damage adjuster ranking, or the first damage adjuster among the damage adjusters recommended by the server 100 according to a designated algorithm (21) can be chosen.

In step S204 , the first device 101 may transmit to the server 100 a first message including selection information regarding the first damage adjuster 21 and a request for consultation by the first damage adjuster 21 . According to an embodiment, the first message may further include a self-diagnosis opinion input in step S202, an image related to the user's injury site, and the like. The transmission/reception of the message may be understood as provision of data/information such as a data packet, and the message is not necessarily independently composed and transmitted as a unit.

In step S205, the user 10 may designate a desired consultation date and time through various UIs provided by the application. For example, the available time of the first damage adjuster 21 selected in step S203 is provided as a calendar UI, and the user 10 may refer to it.

Meanwhile, although the desired consultation date and time is illustrated in FIG. 2 as being designated after the transmission of the first message (ie, step S205 is performed after step S204), the present invention is not limited thereto. The desired consultation date and time may be performed before step S204 , and information on the desired consultation date and time may be included in the first message and transmitted to the server 100 .

In step S206 , the user 10 may select a counseling center 22H to be consulted by the user 10 from the counseling office database of the server 100 through various UIs provided by the application. Similar to the selection of the first damage adjuster 21 , a wide variety of techniques may be used in the selection of the counseling center 22H. For example, the user 10 may extract a candidate counseling center group from the counseling office database according to at least one criterion using the first device 101 , and select the counseling office 22H from the candidate counseling office group. The at least one criterion may include at least one of a region, a location, a specialized field, a scale, and an evaluation grade. As another example, the counseling center 22H may be selected from among business owners existing within a designated distance based on the location of the first device 101 of the user 10 . In addition, the user 10 may select the counseling center 22H by referring to the excellent counseling center ranking, or may select the counseling center 22H from among the counseling centers recommended by the server 100 according to a designated algorithm. According to various embodiments, in the case of dental consultation, an individual dental chair may be distinguished and selected by going down one level from the level of the consultation center. In addition, the profile of the counseling center 22H can be viewed or searched from the counseling office database in a variety of ways.

In step S207 , the first device 101 may transmit a second message including at least a request for use of the counseling center 22H selected in step S206 to the server 100 . The second message may include information about the consultation date and time, selection information about the consultation center 22H, and the like. According to an embodiment, the second message may further include various types of information input by the user 10 of the first device 101 in addition to the above-listed information.

Meanwhile, although the first message and the second message are shown as separate messages in FIG. 2 , the configuration of actual information of each message and the transmission frequency of the message are not limited to the example shown in FIG. 2 . For example, the first message and the second message may be integrated into a single message, and according to an embodiment, information included in each message may also be transmitted to the server 100 by composing an independent message. Depending on the implementation form, the transmission/reception of the message may also be understood as provision (posting)/acquisition of information on a certain web space.

In step S208, the server 100 may transmit a third message including a consultation request to the second device 102 of the first damage adjuster 21 with reference to the first message received in step S204. The third message may include various information necessary for the first damage adjuster 21 to determine whether to agree to the consultation request. For example, profile information including the gender, age, and previous consultation history of the user 101, self-diagnosis opinion (input in step S202), desired consultation time (specified in step S205), and/or desired The profile (information such as location, facility, etc.) of the counseling center (selected in step S206) may be included.

In step S209, the first damage adjuster 21 may read the third message using the second device 102 that he is using, and agree to the consultation request (step S208) through a predetermined UI.

When the first damage adjuster 21 agrees to the consultation request (step S208) using the second device 102 in step S210, a response message indicating the consent is transmitted from the second device 102 to the server 100. can

In step S211, when a response message indicating consent to the consultation request is received from the second device 102, the server 100 refers to the second message received in step S207 and refers to the second message associated with the counseling center 22H. A fourth message including a request for approval of use of the counseling center 22H may be transmitted to the third device 103 of the damage adjuster 22 . The fourth message may include various information necessary for the second damage adjuster 22 to determine whether to agree to the use approval request.

When the second damage adjuster 22 agrees to the consultation center approval request (step S211) using the third device 103 in step S213, a use approval response message indicating the consent is sent from the third device 103 to the server 100 can be transmitted to

In step S215 , the server 100 may process a contract process between the first damage adjuster 21 and the second damage adjuster 22 . The data related to the contract may be stored in a separate storage within the server 100, or written in a blockchain network and preserved.

In step S216 , the server 100 may transmit a fifth message (matching completion message) indicating matching completion to at least one of the first device 101 , the second device 102 , and the third device 103 . Upon receiving the matching completion message, the user 10 , the first damage adjuster 21 , and the second damage adjuster 22 can determine that the reservation of the consultation, that is, the consultation matching has been completed.

In step S301 , the server 100 may receive a user's comment (eg, a self-diagnosis opinion previously input by the user) or a message including an image about the user's injured part from the user's first device 101 . The image of the injured part of the user may include a photograph of the user's body (eg, a simple snapshot, an image using an oral scanner, etc.), or a moving picture of the user's body, radiography ) image, an X-ray image, a computed tomography (CT) image, and a magnetic resonance imaging (MRI) image.

In step S302, the server 100 may use the message received in step S301 to post a user's comment or an image about the user's injured part in a designated web space (eg, a web page bulletin board, etc.).

In steps S303 to S305, the server 100 collects the opinions a, b, and c to which the user's comment or the relevant law on the image related to the user's injury site is applied from a predetermined group (eg, adjusters A, B, C, etc.) can receive That is, the damage adjusters A, B, and C review the user's comments or images about the user's injured part posted on the designated web space using their respective devices A, B, and C, and their opinions on applying their related laws a , b, and c may be provided to the server 100 . According to one embodiment, the damage adjusters A, B, and C may express the purpose of the offer for counseling (bidding for counseling) together with the opinions a, b, and c to which the relevant laws are applied, may suggest to

In step S306, the server 100 may evaluate the findings a, b, and c to which the related method received in steps S303-S305 is applied using a designated algorithm. In addition, the server 100 may generate a preliminary diagnosis opinion (preliminary opinion) in step S307. The server 100 evaluates the findings a, b, and c to which the related laws are applied or in generating a preliminary diagnosis opinion, various techniques such as artificial intelligence, image feature analysis, machine learning, etc. is available. In this case, the machine learning analysis may include a supervised learning technique or a reinforcement learning technique.

In step S308, the server 100 is a damage adjuster A, B, C profiles; Remarks a, b, c; Evaluation results of observations a, b, and c applying the relevant law (eg, score); and/or a preliminary diagnosis opinion based on artificial intelligence may be provided to the user's first device 101 .

In step S309 , the user may select any one of the damage adjusters A, B, and C who presented the opinion to which the related law is applied using the first device 101 . For example, the user may use the damage adjusters A, B, and C profiles provided in step S308; Remarks a, b, c; Evaluation results of observations a, b, and c applying the relevant law (eg, score); And/or the damage adjuster (the first damage adjuster in FIG. 2 ) may be selected with reference to the preliminary diagnosis opinion based on artificial intelligence. For example, when the evaluation score of opinion b to which the relevant law is applied is the highest, the user may select adjuster B as the damage adjuster (the first adjuster) who requested counseling by referring to the profile of adjuster B.

In step S310 , the server 100 may receive a message including the damage adjuster B selection information and a request for consultation by the damage adjuster B from the first device 101 . According to an embodiment, the message may further include a user comment (eg, self-diagnosis opinion).

In step S311, the server 100 may transmit a message including a consultation request and a preliminary diagnosis opinion based on artificial intelligence to the damage adjuster B's device B. The message may further include various information necessary for the damage adjuster B to determine whether to agree to the consultation request. For example, profile information including the user's gender, age, and previous counseling history, self-diagnosis opinion, desired counseling time, and/or a profile of a desired counseling center may be included.

The UI screen 300 of the first device 101 may extract the candidate adjuster groups 302 - 305 from the adjuster database. The user 10 may select the first damage adjuster 21 to request his/her consultation from the candidate damage adjuster group 302 - 305. In this case, in the candidate damage adjuster group 302 - 305, whether or not each damage adjuster is a damage adjuster, their careers, etc. may be briefly displayed, and when each object 302 - 305 is selected, a more detailed profile may be displayed.

The UI screen 400 of the first device 101 may correspond to step S206 of FIG. 2 , for example. The user 10 may extract candidate counseling office groups 402 - 405 from the counseling office database of the server 100 according to a plurality of criteria using the first device 101 . The user 10 may select a counseling center to be consulted by the user 10 from the candidate damage adjuster groups 402 to 405 . In this case, the available date and time of each counseling center may be briefly displayed in the candidate damage adjuster group 402 - 405, and when each object 402 - 405 is selected, a more detailed profile for the selected counseling center may be displayed.

The UI screen 500 of the second device 102 may correspond to step S209 of FIG. 2 , for example. The second device 102 of the first damage adjuster 21 may receive a consultation request message (third message) from the server 100 and display the UI screen 500 . On the UI screen 500, an object 501 (eg, name, thumbnail image, etc.) representing the first damage adjuster 21, and an object 502 (eg, ID) representing the profile of the counseling client (user 10) , name, gender, age, etc.), the counseling client's self-diagnosis opinion 503 , the desired date/time/place 504 for counseling, and a notice asking whether to agree to the counseling request and a button 505 . For example, when the first damage adjuster 21 selects the “Yes” button of 505 , a response message indicating consent to consultation may be transmitted to the server 100 .

The UI screen 600 of the third device 103 may correspond to step S212 of FIG. 2 , for example. The third device 103 of the second damage adjuster 22 may receive the use approval request message (fourth message) of the counseling center 22H from the server 100 and display the UI screen 600 . On the UI screen 600, an object 601 (eg, name of a counseling center, logo, etc.) representing the counseling center 22H operated by the second damage adjuster 22, and an object representing the profile of the counseling client (user 10) (602) (eg ID, name, gender, age, etc.), object 603 (eg ID, name, experience, evaluation, etc.) representing the profile of the adjuster (the first adjuster 21), consultation request It may include a notice asking whether to agree to the date/location 604 and the request for use of the counseling center and a button 605 . For example, when the second damage adjuster 22 selects the “Yes” button of 605 , a response message indicating approval to use the counseling center may be transmitted to the server 100 .

5 is a diagram for explaining a server (electronic device) according to an embodiment of the present invention.

5 , the server 100 according to an embodiment includes a bus 110 , a display 120 , a communication circuit 130 , a memory 140 , a database 150 , an I/O interface 160 , and a processor 170 . In some embodiments, the server 100 may omit at least one of the components or additionally include other components. The server 100 is a representative example of an electronic device according to various embodiments of the present disclosure, and various computing technologies such as parallel computing and cloud computing may be applied.

The bus 110 may electrically connect the components 120 - 170 to each other. The bus 110 may include circuitry that transfers communication (eg, control messages and/or data) between components.

The display 120 may display text, images, videos, icons, or symbols constituting various contents. The display 120 may include a touch screen, and may receive, for example, a touch, gesture, proximity, or hovering input using an electronic pen or a part of the user's body.

Display 120 may be, for example, a liquid crystal display (LCD), light emitting diode (LED) display, organic light emitting diode (organic LED) display, or microelectromechanical systems (MEMS) display, or electronic paper (electronic) display. paper) may include a display.

The communication circuit 130 may establish, for example, a connection between the electronic device 100 and the external devices 101 , 102 , and 103 . For example, the communication circuit 130 may access the network 180 through wireless communication or wired communication to communicate with the external devices 101 , 102 , and 103 .

The network 180 may include at least one of a telecommunications network, for example, a computer network (eg, LAN or WAN), the Internet, or a telephone network. Wireless communication protocols for accessing the network 180 are, for example, long-term evolution (LTE), LTE Advanced (LTE-A), code division multiple access (CDMA), Wideband CDMA (WCDMA), universal At least one of mobile telecommunications system), wireless broadband (WiBro), or global system for mobile communications (GSM) may be used.

Memory 140 may include volatile and/or non-volatile memory. The memory 140 may store commands or data related to at least one other component of the electronic device 101 . For example, memory 140 may store instructions, programs, or software that, when executed, cause processor 170 to perform various steps described herein.

The database 150 may include all data regarding the damage adjuster, the counseling office, and the user (the counselor). The database 150 may be implemented on the memory 140 or may be implemented in a separate storage or storage medium. For example, the database 150 is constructed by using identification information (eg, ID) of a damage adjuster, a counselor, and a user (a counselor) as a key field, and only a legitimate user who has undergone certain authentication is the database ( 150) can be accessed. According to various embodiments, some or all of various information and data included in the database 150 may be registered and managed in the blockchain network.

The input/output interface 160 serves to transmit a command or data input from a user or other external device to other components of the electronic device 100 . The input/output interface 160 may be used as a concept encompassing a user interface (UI) implemented in hardware or software and a terminal for communication with other external devices.

The at least one processor 170 may include one or more of a central processing unit (CPU), an application processor (AP), and a communication processor (CP). When executed, the processor 170 may execute operations or data processing related to control and/or communication of other components according to instructions, programs, or software stored in the memory 140 . Accordingly, the execution of the instruction, program, or software may be understood as a step of the processor 170 .

According to an embodiment, the processor 170 sends a first message including selection information regarding the first adjuster 21 and a consultation request by the first adjuster 21 through the communication circuit 130 . 1 may be received from the device 101 . In addition, a second message including information on the date and time of the consultation, selection information about the consultation center 22H, and a request for use of the consultation center 22H may be received from the first device 101 through the communication circuit 130 . there is.

Thereafter, the processor 170 transmits a third message including the consultation request to the second device 102 , and when a response indicating consent to the consultation request is received from the second device 102 , the consultation date and time A fourth message including information about the information and a request for use of the counseling center 22H may be transmitted to the third device 103 of the second damage adjuster 22 associated with the counseling center 22H. When a response indicating consent to the request for use of the counseling center 22H is received from the third device 103 , matching is completed to the first device 101 , the second device 102 , and the third device 103 . The indicated message may be transmitted through the communication circuit 130 .

The above-described steps of the processor 170 are examples, and the technical spirit of the present invention is not limited thereto. For example, a step of "server" described directly or indirectly in this specification may be understood as a step of a processor included in the corresponding "server".

Meanwhile, the first device 101 , the second device 102 , and the third device 103 are, for example, a smart phone, a tablet PC, a mobile phone, a video phone, a desktop PC, a laptop PC, and a personal digital assistant (PDA). It may be at least one of a digital assistant, a portable multimedia player (PMP), an MP3 player, a mobile medical device, a camera, or a wearable device.

The present invention may include a cutting unit, a first transfer and a second transfer, and a combine unit.

The cutting unit may generate a plurality of pieces by dividing the data, and may assign an address to each of the pieces. Here, the addresses of the pieces may be composed of a combination of a plurality of letters and numbers.

Also, the cutting unit may generate a combination rule in consideration of each address. Here, the combination rule refers to a rule that allows a plurality of data pieces to be combined into data before being divided based on each address.

The first transfer may transmit a plurality of data pieces in an arbitrary order. Here, a plurality of data pieces may be transmitted together with an assigned address, respectively.

The second transfer may transmit a combination rule corresponding to the plurality of data pieces transmitted by the first transfer. Here, it may be preferable that the second transfer transmits the combination rule with a time difference with respect to the transmission of the plurality of data pieces by the first transfer.

The functional steps described in this specification and the embodiments related to the present subject matter can be implemented in a digital electronic circuit, computer software, firmware, or hardware, including the structures disclosed herein and structural equivalents thereof, or in a combination of one or more thereof. .

Embodiments of the subject matter described herein are one or more computer program products, ie one or more modules directed to computer program instructions encoded on a tangible program medium for execution by or for controlling the steps of a data processing device. can be implemented. A tangible program medium may be a radio wave signal or a computer-readable medium. A radio wave signal is an artificially generated signal, eg a machine-generated electrical, optical or electromagnetic signal, that is generated to encode information for transmission to an appropriate receiver device for execution by a computer. The computer-readable medium may be a machine-readable storage device, a machine-readable storage substrate, a memory device, a combination of materials that affect a machine-readable radio wave signal, or a combination of one or more of these.

A computer program (also known as a program, software, software application, script or code) may be written in any form of any programming language, including compiled or interpreted language or a priori or procedural language, and may be written as a stand-alone program or module; It can be deployed in any form, including components, subroutines, or other units suitable for use in a computer environment.

A computer program does not necessarily correspond to a file in a file system. A program may be in a single file provided to the requested program, or in multiple interacting files (eg, files that store one or more modules, subprograms, or portions of code), or portions of files that hold other programs or data. (eg, one or more scripts stored within a markup language document).

The computer program may be deployed to be executed on one computer or multiple computers located at one site or distributed over a plurality of sites and interconnected by a communication network.

Additionally, the logic flows and structural block diagrams described herein describe corresponding acts and/or specific methods supported by corresponding functions and steps supported by the disclosed structural means, and corresponding software. It can also be used to build structures and algorithms and their equivalents.

The processes and logic flows described herein may be performed by one or more programmable processors executing one or more computer programs to perform functions by stepping on input data and generating output.

Processors suitable for the execution of computer programs include, for example, both general and special purpose microprocessors and any one or more processors of any kind of digital computer. Typically, the processor will receive instructions and data from read-only memory, random access memory, or both.

A key element of a computer is one or more memory devices for storing instructions and data and a processor for executing instructions. In addition, a computer is generally operably coupled to receive data from, or transmit data to, one or more mass storage devices for storing data, such as, for example, magnetic, magneto-optical disks or optical disks, or to perform both such steps. or will include However, the computer need not have such a device.

The present description sets forth the best mode of the invention, and provides examples to illustrate the invention, and to enable any person skilled in the art to make or use the invention. The specification thus prepared does not limit the present invention to the specific terms presented.

Accordingly, although the present invention has been described in detail with reference to the above-described examples, those skilled in the art can make modifications, changes, and modifications to the examples without departing from the scope of the present invention. In short, in order to achieve the intended effect of the present invention, it is not necessary to separately include all the functional blocks shown in the drawings or follow all the orders shown in the drawings. indicate that it may be within the scope

Claims (7)

In a system and method for providing damage adjuster and case processing estimate matching,
receiving, from a user's first device, a first message including selection information on the first damage adjuster and a request for consultation on the first damage adjuster;
receiving, from the first device, a second message including information on a date and time of online counseling or counseling visit to a counseling center, selection information about a counseling center, and a request for use of the counseling center;
Distributing and storing the consultation-related information in a distributed storage server;
providing a third message including the consultation request to a second device of the first damage adjuster;
providing a fourth message including a request for use of the counseling center to a third device of a second damage adjuster associated with the counseling center when a response indicating consent to the counseling request is obtained from the second device; and
providing a fifth message indicating completion of matching to at least one of the first device, the second device, and the third device when a response indicating consent to the request for use of the counseling center is obtained from the third device; A system and method for providing a damage adjuster and case processing estimate matching comprising a. According to claim 1,
The first message further includes the user's opinion related to the facts,
The system and method for providing a damage adjuster and case processing estimate matching, characterized in that the opinion related to the case is included in the third message and provided to the second device. According to claim 1,
The third message, a system and method for providing a damage adjuster and case processing estimate matching, characterized in that it includes profile information including at least one of the user's gender, age, and counseling history. According to claim 1,
The fourth message is a system and method for providing a damage adjuster and case processing estimate matching, characterized in that it further includes the profile information of the first damage adjuster. 5. The method of claim 4,
The first damage adjuster profile information includes at least one of the number of times of consultation of the first damage adjuster, insurance money decision details, and the evaluation of the first damage adjuster. providing systems and methods. According to claim 1,
The counseling office is selected from a counseling office database included in the electronic device,
a candidate counseling office group is extracted from the counseling office database according to at least one criterion;
The system and method for providing a damage adjuster and case processing estimate matching, characterized in that the counseling office is selected from the candidate counseling office group. 7. The method of claim 6,
The at least one criterion, a system and method for providing a damage adjuster and case processing estimate matching, characterized in that it includes at least one of the number, region, location, and scale of the adjuster.

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