KR20210128156A - Apparatus for requesting service, handling service and notifying for customers in store - Google Patents

Abstract

According to the present invention, a device for requesting a service, processing a service and notifying for customers in a store comprises: an input unit for receiving a service request; a communication unit for obtaining table information from a table information tag arranged in a table; and a processor configured to control the communication unit to include request service information corresponding to the service request and table identification information included in the table information in a service request signal and transmit the same to an employee terminal if the service request is received.

Description

Apparatus for requesting service, handling service and notifying for customers in store

The present invention relates to a notification, service request, and service processing device for in-store customers, and more particularly, to a notification, service request and service processing device for in-store customers that delivers and processes a service requested from a customer in a store is about

In general, in a service place frequented by many customers, in order for a customer to receive a service, he or she has to raise their hand or call an operator or an employee out loud. However, if you raise your hand, it is difficult for the business operator or employee to recognize it, and there is a problem that may cause damage to people around you if you call in a loud voice.

Accordingly, wireless calling bells used in general restaurants, hospitals, and factories play a role of calling others or transmitting information in order to convey a user's necessary requirements or whether a specific event occurs. are doing The user pushes the radio call bell, and the call signal is transmitted to the central control unit to identify the radio call bell and provide an environment for following up on the radio call bell.

In particular, a call bell is installed to prevent some calls from being missed or mishandled because it is impossible to directly receive a large number of calls to customers by voice in stores.

Specifically, a wireless call system installed in a business has a plurality of tables on which customers can sit and receive service, and a wireless call bell is disposed on each of the plurality of tables. A user sits at a table and calls an employee by pressing a wireless call bell to receive service.

However, the user had to wait for the employee to come to the table, and there was no other way to rate the employee even if the employee's service was not satisfactory.

In addition, since the call bell performs only a function of calling an employee and cannot process services other than calls such as payment and order, a function capable of reducing the time required for payment services is required.

A similar vibrating bell is also a device for employees to notify customers of the completion of an order or request. However, since the employee cannot know the location of the customer and it is used for the purpose of asking the customer to come to the employee, it is only used in stores where ordering and prepayment such as cafes are possible. there is

Publication of Korean Patent Publication No. 10-2010-0128404, 2010.12.08

The present invention is capable of receiving requested services, store information, orders, payment and evaluation from in-store customers, delivering requested services and orders, providing requested store information, and processing requested payment and evaluation. We want to provide notifications, service requests and service processing devices for in-store customers.

The objects of the present invention are not limited to the above-mentioned objects, and other objects and advantages of the present invention not mentioned may be understood by the following description, and will be more clearly understood by the embodiments of the present invention. Moreover, it will be readily apparent that the objects and advantages of the present invention may be realized by the means and combinations thereof indicated in the claims.

A notification, service request and service processing apparatus for in-store customers according to the present invention for solving the above technical problem includes: an input unit for receiving a service request; a communication unit for obtaining table information from a table information tag arranged in a table; a display unit for displaying information to deliver information to a customer; and a processor controlling the communication unit so that, when the service request is input, the requested service information corresponding to the service request and the table identification information included in the table information are included in the service request signal and transmitted to the employee terminal. have.

Preferably, the processor may control the communication unit to check the employee terminal identification information mapped to the table identification information, and to transmit the service request signal to the employee terminal corresponding to the identified employee terminal identification information.

Preferably, the processor checks the table location information mapped to the table identification information, and controls the communication unit to transmit the service request signal to the employee terminal located within a preset transmission range from the table location indicated by the table location information. can

Preferably, the input unit may receive a request for store information.

Preferably, when the store information request is input, the processor searches for requested store information corresponding to the store information request from among store information, and matches one or more store information among the retrieved store information to a table based on the table identification information. The display unit may be selected by the store information, and the display unit may be controlled to display the selected table-suitable store information.

Preferably, the processor may control the communication unit to transmit a store information update request signal for requesting the latest store information every preset update period.

Preferably, the input unit may receive an order menu request.

Preferably, when the order menu request is input, the processor selects one or more product information from the product information as table suitable product information based on the table identification information, and a product order request menu including the selected table suitable product information. can be controlled to control the display unit to be displayed.

Preferably, the input unit may receive an order request.

Preferably, when the order request is input, the processor may control the communication unit so that the requested order information and the table identification information corresponding to the order request are included in the order request signal and transmitted to the store terminal.

Preferably, the input unit may receive an evaluation menu request.

Preferably, when the evaluation menu request is input, the processor includes a service evaluation request menu including the requested service information corresponding to the previously inputted service request and the requested order information corresponding to the previously inputted order request. It is possible to control the display unit to display one or more of the order evaluation request menu including the.

Preferably, the input unit may receive an evaluation request.

Preferably, when the evaluation request is input, the processor may control the communication unit so that the evaluation request information and the table identification information corresponding to the evaluation request are included in the evaluation request signal and transmitted to the store terminal.

Preferably, the processor may check the device status, generate device status information, and control the communication unit to transmit the device status information.

Preferably, the processor may control the display unit to display the customer delivery information or the customer notification when the communication unit receives the customer delivery information or the customer notification that the store employee wants to deliver to the customer.

The notification, service request, and service processing apparatus for in-store customers according to the present invention may further include a vibrator for outputting a notification vibration corresponding to the customer delivery information or the customer notification.

According to the present invention, by transmitting requested service information corresponding to the requested service requested from the customer to the employee terminal and the store terminal together with the service request signal, the store side transmits specific information of the requested service as well as simply whether the service is requested or not. The requested service can be processed quickly and without omission.

1 is a diagram illustrating a communication configuration between a notification, service request, and service processing apparatus for in-store customers and other components according to various embodiments of the present disclosure.
2 is a block diagram illustrating components of a notification, service request, and service processing apparatus for in-store customers according to an embodiment of the present invention.
3 is a diagram for explaining communication between a notification, service request, and service processing apparatus for in-store customers and a table information tag according to an embodiment of the present invention.
FIG. 4 is a diagram for explaining a first input method of an input unit included in a notification, service request, and service processing apparatus for in-store customers according to an embodiment of the present invention.
FIG. 5 is a diagram for explaining a second input method of an input unit included in a notification, service request, and service processing apparatus for in-store customers according to an embodiment of the present invention.
6 is a diagram illustrating a service menu displayed by a display unit included in a notification, service request, and service processing apparatus for in-store customers according to various embodiments of the present disclosure.
7 is a diagram illustrating a store information menu displayed by a display unit included in a notification, service request, and service processing apparatus for in-store customers according to various embodiments of the present disclosure.
8 is a diagram illustrating an order menu displayed by a display unit included in a notification, service request, and service processing apparatus for in-store customers according to various embodiments of the present disclosure;
9 is a diagram illustrating a payment menu displayed by a display unit included in a notification, service request, and service processing apparatus for in-store customers according to various embodiments of the present disclosure;
10 is a diagram illustrating an evaluation menu displayed by a display unit included in a notification, service request, and service processing apparatus for in-store customers according to various embodiments of the present disclosure.
11 is a diagram illustrating a service request menu displayed by a display unit included in a notification, service request, and service processing apparatus for in-store customers according to various embodiments of the present disclosure;

Hereinafter, various embodiments of the present invention will be described with reference to the accompanying drawings. However, this is not intended to limit the present invention to specific embodiments, and it should be understood that various modifications, equivalents, and/or alternatives of the embodiments of the present invention are included. In connection with the description of the drawings, like reference numerals may be used for like elements.

In this document, expressions such as "have", "may have", "includes", or "may include" refer to the presence of a corresponding characteristic (eg, a numerical value, function, operation, or component such as a part). and does not exclude the presence of additional features.

In this document, expressions such as “A or B”, “at least one of A or/and B”, or “one or more of A or/and B” may include all possible combinations of the items listed together. . For example, "A or B", "at least one of A and B", or "at least one of A or B" means (1) includes at least one A, (2) includes at least one B; Or (3) it may refer to all cases including both at least one A and at least one B.

Expressions such as "first", "second", "first", or "second" used in this document may modify various elements, regardless of order and/or importance, and may modify one element. It is used only to distinguish it from other components, and does not limit the components. For example, the first user equipment and the second user equipment may represent different user equipment regardless of order or importance. For example, without departing from the scope of the rights described in this document, a first component may be referred to as a second component, and similarly, the second component may also be renamed as a first component.

A component (eg, a first component) is "coupled with/to (operatively or communicatively)" to another component (eg, a second component) When referring to "connected to", it will be understood that the certain element may be directly connected to the other element or may be connected through another element (eg, a third element). On the other hand, when it is said that a component (eg, a first component) is "directly connected" or "directly connected" to another component (eg, a second component), the component and the It may be understood that other components (eg, a third component) do not exist between other components.

The expression “configured to (or configured to)” as used in this document, depending on the context, for example, “suitable for”, “having the capacity to )", "designed to", "adapted to", "made to", or "capable of" . The term “configured (or set up to)” may not necessarily mean only “specifically designed to” hardware. Instead, in some contexts, the expression “a device configured to” may mean that the device is “capable of” with other devices or parts. For example, the phrase "a processor configured (or configured to perform) A, B, and C" refers to a dedicated processor (eg, an embedded processor) for performing the operations, or by executing one or more software programs stored in memory. , may mean a generic-purpose processor (eg, a CPU or an application processor) capable of performing corresponding operations.

Terms used in this document are only used to describe specific embodiments, and may not be intended to limit the scope of other embodiments. The singular expression may include the plural expression unless the context clearly dictates otherwise. Terms used herein, including technical or scientific terms, may have the same meanings as commonly understood by one of ordinary skill in the art described in this document. Among the terms used in this document, terms defined in general dictionary may be interpreted with the same or similar meaning to the meaning in the context of the related art, and unless explicitly defined in this document, have an ideal or excessively formal meaning. not interpreted In some cases, even terms defined in this document cannot be construed to exclude embodiments of this document.

1 is a diagram illustrating a communication configuration between an apparatus 100 for processing notifications, service requests, and services for in-store customers and other components according to various embodiments of the present disclosure.

Referring to FIG. 1 , the notification, service request and service processing apparatus 100 for in-store customers communicates with each of the employee terminal 200 , the store terminal 300 , the server 400 , and the user terminal 500 . information can be transmitted and received.

The notification, service request and service processing apparatus 100 for in-store customers means all kinds of devices that are located in a place that provides services to customers and are used to deliver or process requests from customers to service providers can be understood as

Specifically, the notification, service request and service processing device 100 for in-store customers is located at each table of the store, and sends a service request signal to the employee terminal 200, the store to call the service provider according to the customer's request. It may transmit to one or more of the terminal 300 and the server 400 .

In addition, the notification, service request and service processing apparatus 100 for in-store customers sends an order request signal to the employee terminal 200, the store terminal 300 and the server 400 to deliver the order requested from the customer to the service provider. ) can be sent to one or more of

The notification, service request and service processing device 100 for in-store customers may be located and used in places that provide various services, such as restaurants, karaoke bars, pubs, screen golf, and bowling alleys, and the scope is not limited. .

The employee terminal 200 may be a device operated by each employee working in the store. For example, the employee terminal 200 may be a smart watch.

The employee terminal 200 may receive and display a notification, service request, and service request signal from the service processing device 100 for in-store customers to notify the employee that a service is requested from the customer.

The store terminal 300 may be a device located in a store and operated by an employee or a store operator. For example, the store terminal 300 may be a POS device.

The store terminal 300 may receive a notification for in-store customers, a service request, and a service request signal from the service processing apparatus 100 and transmit it to the employee terminal 200 . Also, the store terminal 300 may receive a notification for in-store customers, a service request, and an order request signal from the service processing apparatus 100 to receive the requested order.

The server 400 may be any type of device that receives and processes information from the device 100 for processing notifications, service requests, and services for in-store customers.

In addition, the server 400 communicates with the employee terminal 200, the store terminal 300, and the user terminal 500 to transmit and receive information, thereby storing and managing store operation information generated in the process of store operation. have.

Here, the store operation information may be information indicating service requests, orders, and sales generated in the store.

The customer terminal 500 may be a device operated by a customer using a store. For example, the customer terminal 500 may be a mobile device.

The customer terminal 500 may pay for the product ordered by the customer by communicating with the notification, service request, and service processing device 100 for in-store customers.

At this time, the customer terminal 500 performs near field communication (NFC) with the notification, service request and service processing device 100 for in-store customers, or processes notifications, service requests and services for in-store customers. By recognizing the electronic code displayed on the device 100, the product ordered by the customer may be paid for. Here, the electronic code may be a Quick Response (QR) code.

2 is a block diagram illustrating components of an apparatus 100 for processing a notification, service request, and service for in-store customers according to an embodiment of the present invention, and FIG. 3 is an in-store in-store according to an embodiment of the present invention. It is a diagram for explaining communication between the notification, service request, and service processing apparatus 100 for a customer and the table information tag 10 .

2 and 3, the notification, service request and service processing apparatus 100 for in-store customers includes a communication unit 110, an input unit 120, a display unit 130, a processor 140, and a storage unit ( 150) may be included.

The communication unit 110 may communicate with the table information tag 10 , the employee terminal 200 , the store terminal 300 , the server 400 , and the user terminal 500 .

Specifically, the communication unit 110 performs short-range wireless communication with the table information tag 10 , and performs general-purpose wireless communication with the employee terminal 200 , the store terminal 300 , the server 400 and the user terminal 500 . can do.

Here, the short-range wireless communication may be NFC communication, and for this, the communication unit 110 may include an NFC module. In addition, general-purpose wireless communication is communication using the Internet network, or as a cellular communication protocol, for example, WiFi (Hi-Fi · High Fidelity), BlueTooth, LTE (Long-Term Evolution), LTE-A (LTE Advanced), CDMA (Code Division Multiple Access), WCDMA (Wideband CDMA), UMTS (Universal Mobile Telecommunications System), WiBro (Wireless Broadband), may be any one of GSM (Global System for Mobile Communications), for this purpose, the communication unit 110 Various general-purpose wireless communication modules such as a Wi-Fi module, a Bluetooth module, and an LTE module may be provided.

3, when the communication unit 110 is spaced apart from the table information tag 10 within a range capable of performing short-range wireless communication with the table information tag 10, the table information tag 10 and the short-range wireless communication unit 110 Table information can be received by performing communication. Here, the table information may include at least one of table identification information of a table in which the table information tag 10 is located and store identification information of a store in which the table information tag 10 is located. Meanwhile, the table information tag 10 may be an NFC tag in which table information is stored.

Meanwhile, the communication unit 110 may transmit a service request signal and an order request signal to one or more of the employee terminal 200 , the store terminal 300 and the server 400 under the control of the processor 140 .

The communication unit 110 according to another embodiment may transmit the device state information generated by the processor 1140 to one or more of the employee terminal 200 , the store terminal 300 , and the server 400 .

In addition, the communication unit 110 according to another embodiment receives the customer delivery information or customer notification that the in-store employee wants to deliver to the customer from one or more of the employee terminal 200, the store terminal 300, and the server 400. can

4 is a view for explaining a first input method of the input unit 120 included in the apparatus 100 for processing a notification, service request, and service for in-store customers according to an embodiment of the present invention, and FIG. 5 is this It is a diagram for explaining a second input method of the input unit 120 included in the notification, service request, and service processing apparatus 100 for in-store customers according to an embodiment of the present invention,

4 and 5 , the input unit 120 may receive various requests from customers.

Specifically, the input unit 120 may be implemented as a jog shuttle button that can receive pressurization and rotation from a customer.

As shown in FIG. 4 , the input unit 120 may receive a rotation input from the customer as a first input method, and the processor 140 may receive a menu change request from the customer when the rotation is input to the input unit 120 . and the display unit 130 may be controlled to change the information displayed on the display unit 130 or change the selection state information of the menu displayed on the display unit 130 .

On the other hand, as shown in FIG. 5 , the input unit 120 may receive a pressure input from the customer as a second input method, and the processor 140 enters the currently selected menu when the pressure is input to the input unit 120 . The display unit ( 130) can be controlled.

The input unit 120 may receive a service menu request, a service request, a store information menu request, a store information request, an order menu request, an order request, a payment menu request, a payment request, an evaluation menu request, and an evaluation request.

In this case, the input unit 120 may receive a second input method, pressurization, while a menu corresponding to each request is selected, and the processor 140 selects when the pressurization is inputted to the input unit 120 . It may be determined that the menu in the state is selected and input.

The display unit 130 may be composed of a color liquid crystal including a liquid crystal display (LCD), but according to an embodiment, the display unit 130 may be composed of an E-paper that can be driven with low power or a high resolution high resolution circular screen. may be, but is not limited thereto.

Specifically, the display unit 130 may be implemented as various types of display panels. For example, the display panel may be a Liquid Crystal Display (LCD), Organic Light Emitting Diodes (OLED), Active-Matrix Organic Light-Emitting Diode (AM-OLED), Liquid Crystal on Silicon (LcoS) or Digital Light Processing (DLP), EPD. (Electronic Paper Display) may be implemented with various display technologies.

In addition, the display unit 130 may be coupled to at least one of a front area, a side area, and a rear area of the apparatus 100 for processing notifications, service requests, and services for in-store customers in the form of a flexible display. . The flexible display may be characterized by being able to bend, bend, or roll without damage through a thin and flexible substrate like paper. Such a flexible display may be manufactured using a plastic substrate as well as a generally used glass substrate. When a plastic substrate is used, in order to prevent damage to the substrate, it may be formed using a low-temperature manufacturing processor without using an existing manufacturing processor. In addition, by replacing the glass substrate covering the flexible liquid crystal with a plastic film, it is possible to provide flexibility to fold and unfold. Such a flexible display is not only thin and light, but also has an advantage in that it is strong in impact, and can be bent or bent and can be manufactured in various shapes.

The display unit 130 may display various information related to the customer's request and display various menus for receiving the customer's request.

The display unit 130 according to another embodiment is the customer delivery information or customer notification that the employee in the store wants to deliver to the customer from one or more of the employee terminal 200 , the store terminal 300 and the server 400 to the communication unit 110 . When this is received, the received customer delivery information or customer notification may be displayed.

To this end, the display unit 130 may operate under the control of the processor 140 according to the input of the input unit 120 and information received by the communication unit 110 .

6 is a diagram illustrating a service menu M1 displayed by the display unit 130 included in the device 100 for processing a notification, service request, and service for in-store customers according to various embodiments of the present disclosure; 7 is a view showing the store information menu M2 displayed by the display unit 130 included in the notification, service request and service processing apparatus 100 for in-store customers according to various embodiments of the present disclosure, and FIG. 8 is a view showing an order menu M3 displayed by the display unit 130 included in the notification, service request and service processing apparatus 100 for in-store customers according to various embodiments of the present disclosure, and FIG. 9 is a view showing a payment menu M4 displayed by the display unit 130 included in the notification, service request and service processing apparatus 100 for in-store customers according to various embodiments of the present disclosure, and FIG. 10 is It is a view showing the evaluation menu M5 displayed by the display unit 130 included in the notification, service request, and service processing apparatus 100 for in-store customers according to various embodiments of the present disclosure, and FIG. 11 is this Shows service request menus M1-1, ..., M1-4 displayed by the display unit 130 included in the notification, service request, and service processing apparatus 100 for in-store customers according to various embodiments of the present disclosure it is one drawing

6 to 11 , the processor 140 may control the display unit 130 to display a menu according to an input of the input unit 120 from a customer.

Specifically, when rotation is input to the input unit 120 from the customer, the processor 140 selects the service menu M1, the store information menu M2, the order menu M3, the payment menu M4, and the evaluation menu M5. The display unit 130 may be controlled to be displayed one by one in order.

The processor 140 enters a pressurization input to the input unit 120 while any one of the service menu M1, the store information menu M2, the order menu M3, the payment menu M4, and the evaluation menu M5 is displayed. When this occurs, the display unit 130 may be controlled to display a detailed menu corresponding to the corresponding menu.

Specifically, as shown in FIG. 6 , the processor 140 determines that a service menu request is input when a pressurization is input to the input unit 120 while the service menu M1 is displayed on the display unit 130 , a display unit ( 130) can be controlled.

On the other hand, the processor 140 according to another embodiment controls the display unit 130 so that the service request menus M1-1, ..., M1-4 are displayed on one screen as shown in FIG. 11, and the input unit ( When rotation is input to 120 , the display unit 110 may be controlled to change the selected menu M1-1 among the displayed service request menus M1-1, ..., M1-4.

At this time, when the rotation is inputted to the input unit 120 from the customer, the processor 140 performs a call service request menu (M1-1), a bill transfer service request menu (M1-2), a water transfer service request menu (M1-3) and The display unit 130 may be controlled to display the napkin delivery service request menus M1-4 one by one in order.

Thereafter, the processor 140 may select one of the call service request menu M1-1, the bill delivery service request menu M1-2, the water delivery service request menu M1-3, and the napkin delivery service request menu M1-4. When a press is input to the input unit 120 while any one is displayed on the display unit 130 , it may be determined that a service request corresponding to the displayed service request menus M1-1, ..., M1-4 has been input.

For example, when a pressure is input to the input unit 120 while the call service request menu M1-1 is displayed on the display unit 130 , the processor 140 may determine that the call service request has been input. In addition, when a pressure is input to the input unit 120 while the bill delivery service request menu M1 - 2 is displayed on the display unit 130 , the processor 140 may determine that the bill delivery service request has been input. Also, when a pressure is input to the input unit 120 while the water delivery service request menu M1-3 is displayed on the display unit 130 , the processor 140 may determine that the water delivery service request has been input. Also, when a pressure is input to the input unit 120 while the napkin delivery service request menu M1-4 is displayed on the display unit 130 , the processor 140 may determine that the napkin delivery service request has been input.

Here, the call service request may mean a request in which the customer calls an employee or a store operator who is a service provider to a table in which the customer is located. The bill delivery service request may mean that an employee who is a service provider or a store operator wants to receive a bill to a table in which the customer is located. The water delivery service request may mean that an employee or a store operator who is a service provider wants to deliver water to a table where the customer is located. The request for the napkin delivery service may mean that an employee who is a service provider or a store operator wants to deliver the napkin to the table where the customer is located.

It should be noted that the above-described service request means requesting a call, bill delivery, water delivery, and napkin delivery, but the type of requested object is not limited.

On the other hand, when a service request is input, the processor 140 may control the communication unit 110 so that the requested service information corresponding to the service request and the table identification information included in the table information are included in the service request signal and transmitted to the employee terminal. have.

Here, the requested service information may be information indicating what a service request input from the customer is. For example, when a call service request is input as a service request from a customer, the requested service information may be information indicating a call service. Through this, when the requested service information is included in the service request signal and received by the employee terminal 200, the employee may be informed of the service requested by the customer.

Specifically, when a service request is input, the processor 140 may check whether table information is obtained, and if the table information is obtained, check table identification information included in the table information.

Conversely, if the table information is not obtained, the processor 140 displays tagging induction information for inducing tagging between the notification, service request, and service processing device 100 and the table information tag 10 for in-store customers. 130 , and may control the communication unit 110 to obtain table information from the table information tag 10 .

On the other hand, the processor 140 checks the identified table identification information and the mapped employee terminal identification information, and requests the service request including the requested service information and the table identification information to the employee terminal 200 corresponding to the checked employee terminal identification information. The communication unit 110 may be controlled to transmit a signal.

Here, the processor 140 may check the table identification information and the mapped employee terminal identification information with reference to the table-employee mapping information.

On the other hand, the processor 140 according to another embodiment, when a service request is input, check the table location information mapped to the table identification information, and the employee terminal 200 located within a preset transmission range from the table location indicated by the table location information ) may control the communication unit 110 to transmit a service request signal.

Specifically, the processor 140 according to another embodiment identifies table identification information and mapped table location information with reference to table-location mapping information, and a preset transmission range based on a table location indicated by the checked table location information. The area within is set as the transmission area, and among the employee terminal positions indicated by each of the employee terminal location information received to the communication unit 110 from a plurality of employee terminals 200 located in the store, corresponding to the position of the employee terminal located in the transmission area It is possible to control the communication unit 110 to transmit a service request signal to the employee terminal (200).

Through this, the processor 140 according to another embodiment may request a service from both the customer who requested the service and the staff close to it so that the requested service is quickly processed.

On the other hand, as shown in FIG. 7 , the processor 140 determines that a store information menu request is input when a press is input to the input unit 120 while the store information menu M2 is displayed on the display unit 130 , , the display unit 130 may be controlled to display any one of the event information request menu M2-1 and the discount information request menu M2-2.

At this time, the processor 140 controls the display unit 130 to display the event information request menu M2-1 and the discount information request menu M2-2 one by one in order when rotation is input to the input unit 120 from the customer. can

Thereafter, when a press is input to the input unit 120 while any one of the event information request menu M2-1 and the discount information request menu M2-2 is displayed on the display unit 130, the processor 140 displays the information displayed It may be determined that a store information request corresponding to the request menus M2-1 and M2-2 is input.

For example, when a pressure is input to the input unit 120 while the event information request menu M2-1 is displayed on the display unit 130 , the processor 140 may determine that the event information request has been input. Also, when a pressure is input to the input unit 120 while the discount information request menu M2 - 2 is displayed on the display unit 130 , the processor 140 may determine that the discount information request has been input.

Here, the store information request may be a request for information on a store, and specifically, the event information request may be a request for information on an event currently implemented in the store, and the discount information request may be a request for information on a discount currently implemented in the store. In addition, the store information request may mean a request for store notice information and store advertisement information in addition to event information and discount information.

On the other hand, when a store information request is input, the processor 140 searches for requested store information corresponding to the store information request from among the store information, and retrieves one or more store information from among the store information retrieved based on the table identification information to obtain table-suitable store information. After making a selection, the display unit 130 may be controlled to display the selected table suitable store information.

Here, the requested store information may be information indicating what the store information request input from the customer is. For example, when a request for discount information is input as a request for store information from a customer, the requested store information may be information indicating discount information.

Here, the store information may be information stored in the storage unit 150, and the processor 140 transmits a store information update request signal for requesting the latest store information to the server 400 at each preset update cycle. 110 , and when store information is received through the communication unit 110 in response to the store information update request signal, the store information stored in the storage unit 150 may be updated with the store information received through the communication unit 110 .

Through this, the processor 140 may search for information corresponding to the requested store information indicating the store information requested by the customer from among the event information and the discount information included in the store information.

The processor 140 refers to the table-garden mapping information to which the table identification information and the table capacity information are mapped, and identifies table capacity information corresponding to the table identification information, and any one of the store information retrieved based on the identified table capacity information. of store information can be selected as table-fitting store information.

For example, when a discount information request is input and the table capacity information mapped to the table identification information is 4 people, the processor 140 searches for discount information from store information, and discount information that can be applied to 4 people from the discount information Only table-fitting store information can be selected.

Thereafter, the processor 140 may control the display unit 130 to display the selected table suitable store information.

Through this, the processor 140 may not provide all store information to the customer who has requested the store information, but only provide store information suitable for the customer in response to a table occupied by the customer.

On the other hand, as shown in FIG. 8 , the processor 140 determines that an order menu request has been input when a pressurization is input to the input unit 120 while the order menu M3 is displayed on the display unit 130 , and the table The display unit 110 may be controlled to select one or more product information from the product information as the table suitable product information based on the identification information and display a product order request menu including the selected table suitable product information.

Specifically, the processor 140 refers to the table-garden mapping information to which the table identification information and the table capacity information are mapped to check the table size information corresponding to the table identification information, and which of the product information indicating the product sold in the store One product information may be selected based on table capacity information.

For example, when an order menu request is input and the table capacity information mapped to the table identification information is 4, the processor 140 may select product information that can be provided to 4 people from the product information as the table suitable product information. have.

Through this, the processor 140 does not display on the display unit 110 by including product information of all products sold in the store to the customer who has requested the order menu in the product order request menu, but responds to the table occupied by the customer. Only product information indicating products that can be provided to the user may be included in the product order request menu and displayed on the display unit 110 .

Hereinafter, a case in which two pieces of table suitable product information are selected will be described as an example.

When the first table suitable product information and the second table suitable product information are selected as the table suitable product information, the processor 140 performs a first product order request menu M3-1 including the first table suitable product information and a first The display unit 130 may be controlled to display any one of the second product order request menu M3 - 2 including table suitable product information.

In this case, the processor 140 displays the first product order request menu M3-1 and the first product order request menu M3-2 one by one in order when rotation is input to the input unit 120 from the customer. ) can be controlled.

Thereafter, the processor 140 inputs a press to the input unit 120 while any one of the first product order request menu M3-1 and the first product order request menu M3-2 is displayed on the display unit 130 . , it may be determined that an order request corresponding to the displayed product order request menus M3-1 and M3-2 is input.

For example, when a pressure is input to the input unit 120 while the first product order request menu M3-1 is displayed on the display unit 130, the processor 140 selects a product corresponding to the first table suitable product information. It may be determined that a first product order request requesting an order has been input. In addition, when a pressure is input to the input unit 120 while the second product order request menu M3 - 1 is displayed on the display unit 130 , the processor 140 requests an order for a product corresponding to the second table suitable product information. It may be determined that a second product order request has been input.

Here, the order request may be a product order request for a product sold in a store.

Meanwhile, when an order request is input, the processor 140 may control the communication unit 110 so that the requested order information and table identification information corresponding to the order request are included in the order request signal and transmitted to the store terminal 300 .

Here, the requested order information may be information indicating what order product is indicated by the order request input from the customer.

On the other hand, as shown in FIG. 9 , the processor 140 determines that a payment menu request is input when a pressure is input to the input unit 120 while the payment menu M4 is displayed on the display unit 130 , and NFC The display unit 130 may be controlled to display any one of the payment request menu M4-1 and the QR code payment request menu M4-2.

At this time, the processor 140 controls the display unit 130 to display the NFC payment request menu M4-1 and the QR code payment request menu M4-2 one by one in order when rotation is input to the input unit 120 from the customer. can do.

Thereafter, the processor 140 is the NFC payment request menu (M4-1) and the QR code payment request menu (M4-2) when any one of the displayed on the display unit 130 in a state when a press is input to the input unit 120, the displayed It may be determined that a payment request corresponding to the payment request menus M4-1, ..., M4-4 is input.

For example, when a pressure is input to the input unit 120 while the NFC payment request menu M4-1 is displayed on the display unit 130, the processor 140 may determine that the NFC payment request has been input. In addition, the processor 140 may determine that the QR code payment request has been input when a pressure is input to the input unit 120 in a state where the QR code payment request menu M4-2 is displayed on the display unit 130 .

Here, the NFC payment request may mean that the payment is performed using NFC communication between the customer terminal 500 of the customer who has requested payment and the notification, service request, and service processing device 100 for in-store customers. When an NFC payment request is input, the processor 140 controls the display unit 130 to display a notification for in-store customers, a service request, and tagging guidance information for inducing tagging between the service processing device 100 and the customer terminal 500 . can do. The processor 140 may transmit payment information obtained through NFC payment to the server 400 to complete payment for the product ordered by the customer.

The QR code payment request may mean that the customer terminal 500 recognizes the QR code displayed on the display unit 130 to perform payment. The processor 140 controls the display unit 130 so that the QR code payment request generates a QR code for payment and is displayed on the display unit 130, and QR code recognition information that induces the customer terminal 500 to recognize the QR code. The display unit 130 may be controlled to display . The customer terminal 500 may complete payment for the product ordered by the customer on the payment page accessed through QR code recognition.

On the other hand, as shown in FIG. 10 , the processor 140 determines that an evaluation menu request has been input when a pressure is input to the input unit 120 while the evaluation menu M5 is displayed on the display unit 130 , and Any of the service evaluation request menu (M5-1) including the requested service information corresponding to the service request input in the order evaluation request menu (M5-2) including the requested order information corresponding to the previously input order request The display unit 130 may be controlled so that one is displayed.

For example, when the previously input service request is a call service request, the processor 140 controls the display unit 130 to display the service evaluation request menu M5-1 including requested service information indicating the call service. can do.

In addition, when the previously input order request is a first product order request, the processor 140 is configured to display an order evaluation request menu M5 - 2 including requested order information indicating the previously ordered first product. 130 can be controlled.

This allows the customer to identify previously requested and evaluable requested services and requested orders.

At this time, the processor 140 controls the display unit 130 to display the service evaluation request menu M5-1 and the order evaluation request menu M5-2 one by one in order when rotation is input to the input unit 120 from the customer. can

Thereafter, the processor 140 may evaluate the request, if any one of the service evaluation request menu M5-1 and the order evaluation request menu M5-2 is displayed on the display unit 130 and pressurization is input to the input unit 120 . The display unit 130 may be controlled to display an evaluation information input area in which information may be input.

Here, the evaluation information input area may be an area in which the requested evaluation information can be input from the customer. For example, when the evaluation information input area is activated, a star image indicating requested evaluation information may be displayed.

When a rotation is input to the input unit 120 in the state in which the evaluation information input area of any one of the service evaluation request menu M5-1 and the order evaluation request menu M5-2 is activated and displayed, the processor 140 is The display unit 130 may be controlled so that an image representing the requested evaluation information is displayed in the evaluation information input area.

For example, in the evaluation information input area, the number of star images may increase or decrease according to the rotation input to the input unit 120 and may be displayed.

When a press is input to the input unit 120 while an image indicating requested evaluation information is displayed in the evaluation information input area, the processor 140 determines that the evaluation request has been input, and requests evaluation information and table corresponding to the evaluation request. The communication unit 110 may be controlled so that the identification information is included in the evaluation request signal and transmitted to the store terminal 300 .

Through this, the customer can input the evaluation of the service and order that he/she has requested and processed into the notification, service request and service processing device 100 for in-store customers.

Meanwhile, the processor 140 according to another embodiment may generate device status information by checking the device status. Here, the device status information may be information including at least one of a notification for an in-store customer, service request and service processing device 100 , battery status information, communication status information, and driving temperature information.

Meanwhile, the processor 140 may control operations of the communication unit 110 , the input unit 120 , the display unit 130 , and the storage unit 150 .

The processor 120 may include one or more cores (not shown) and a graphic processing unit (not shown) and/or a connection path (eg, a bus, etc.) for transmitting and receiving signals with and/or other components. can

The processor 140 according to an embodiment may be configured to execute one or more instructions stored in the storage unit 150 , thereby performing a notification for in-store customers, a service request, and an operation of the service processing apparatus 100 .

The storage 150 may store programs (one or more instructions) for processing and controlling the processor 140 . Programs stored in the storage 150 may be divided into a plurality of modules according to functions.

The storage unit 150 may include RAM and ROM.

RAM stores O/S and application programs. Specifically, when the in-store notification, service request, and service processing apparatus 100 is booted up, O/S may be stored in the RAM, and various application data selected by the user may be stored in the RAM.

The ROM stores an instruction set for booting the system, and the like. When a turn-on command is input and power is supplied, the processor 140 copies the O/S to the RAM according to the command stored in the ROM, and executes the O/S to boot the system. When booting is completed, the processor 140 copies various application programs to the RAM and executes the application programs copied to the RAM to perform various operations.

Meanwhile, the apparatus 100 for processing notification, service request, and service for in-store customers according to another embodiment may further include a vibrator (not shown).

The vibration unit may output vibration in response to customer delivery information or customer notification received from one or more of the employee terminal 200 , the store terminal 300 , and the server 400 to the communication unit 110 . Through this, the vibrator may notify the customer notification information to the customer by vibration.

So far, the present invention has been focused on preferred embodiments. Those of ordinary skill in the art to which the present invention pertains will understand that the present invention can be implemented in modified forms without departing from the essential characteristics of the present invention. Therefore, the disclosed embodiments should be considered in an illustrative rather than a restrictive point of view. The scope of the present invention is indicated in the claims rather than the foregoing description, and all differences within an equivalent scope should be construed as being included in the present invention.

As described above, although the present invention has been described with reference to limited embodiments and drawings, the present invention is not limited thereto, and the technical idea of the present invention and the following by those of ordinary skill in the art to which the present invention pertains. Of course, various modifications and variations are possible within the scope of equivalents of the claims to be described.

100: Notifications, service requests and service processing units for in-store customers
200: employee terminal
300: store terminal
400: server
500: customer terminal

Claims (11)

an input unit for receiving a service request;
a communication unit for obtaining table information from a table information tag arranged in a table;
a display unit for displaying information to deliver information to a customer; and
When the service request is input, the processor for controlling the communication unit so that the requested service information corresponding to the service request and the table identification information included in the table information are included in the service request signal to be transmitted to the employee terminal; characterized by comprising a to do
Notifications, service requests and service processing units for in-store customers.
According to claim 1,
the processor
Checking the employee terminal identification information mapped to the table identification information, characterized in that for controlling the communication unit so that the service request signal is transmitted to the employee terminal corresponding to the identified employee terminal identification information
Notifications, service requests and service processing units for in-store customers.
According to claim 1,
the processor
Checking the table position information mapped to the table identification information, characterized in that the communication unit is controlled so that the service request signal is transmitted from the table position indicated by the table position information to the employee terminal located within a preset transmission range
Notifications, service requests and service processing units for in-store customers.
According to claim 1,
the input unit
Receive a request for store information,
the processor
When the store information request is input, the requested store information corresponding to the store information request is searched from among store information, and one or more store information is selected as table suitable store information from the searched store information based on the table identification information, Controlling the display unit so that the selected table suitable store information is displayed
Notifications, service requests and service processing units for in-store customers.
5. The method of claim 4,
the processor
Characterized in that the communication unit is controlled so that a store information update request signal for requesting the latest store information is transmitted to the server at every preset update period.
Notifications, service requests and service processing units for in-store customers.
According to claim 1,
the input unit
Receive an order menu request,
the processor
When the order menu request is input, one or more product information from the product information is selected as table suitable product information based on the table identification information, and the display unit is controlled to display a product order request menu including the selected table suitable product information. characterized by
Notifications, service requests and service processing units for in-store customers.
According to claim 1,
the input unit
receive an order request,
the processor
When the order request is input, the communication unit is controlled so that the requested order information corresponding to the order request and the table identification information are included in the order request signal and transmitted to the store terminal.
Notifications, service requests and service processing units for in-store customers.
8. The method of claim 7,
the input unit
Receive an evaluation menu request,
the processor
When the evaluation menu request is input, a service evaluation request menu including the requested service information corresponding to the previously inputted service request and an order evaluation request including the requested order information corresponding to the previously inputted order request Controlling the display unit to display at least one of the menus
Notifications, service requests and service processing units for in-store customers.
8. The method of claim 7,
the input unit
receive an evaluation request;
the processor
When the evaluation request is input, the communication unit is controlled such that the requested evaluation information and the table identification information corresponding to the evaluation request are included in the evaluation request signal and transmitted to the store terminal.
Notifications, service requests and service processing units for in-store customers.
According to claim 1,
the processor
Checking the status of the device, generating device status information, and controlling the communication unit to transmit the device status information
Notifications, service requests and service processing units for in-store customers.
According to claim 1,
the processor
When the communication unit receives customer delivery information or customer notification that the store employee wants to deliver to the customer, controlling the display unit to display the customer delivery information or the customer notification,
Vibration unit for outputting a notification vibration corresponding to the customer delivery information or the customer notification; characterized in that it further comprises
Notifications, service requests and service processing units for in-store customers.

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