KR20210042557A - Method and system for remotely supporting electronic tax filing through network - Google Patents

Abstract

A method and a system for remote support of electronic tax filing through network is provided. The system for remote support of electronic tax filing, comprises: a filer terminal for receiving filer information from a registered tax filer; a counselor terminal for receiving counselor information from a registered counselor supporting tax filing; and a tax filing support server that receives and stores the filer's information and the counselor information from the filer terminal and counselor terminal, respectively, provides available advisors from among registered advisors to the tax filer so that the tax filer can select one of the available advisors when the tax filer accesses for electronic tax filing, and provides the tax filer with tax filing advice from a selected counselor while the filer is filing an electronic tax filing. The tax filing support server provides the tax filer's filing screen to the counselor during the electronic tax filing so that the counselor provides tax filing consultation with reference to the filing screen, and store the assessment of the tax filer to the advisor after performing the electronic tax filing. According to the present invention, it is possible to provide timely necessary tax filing related support by sharing the filing screen of the filer with the counselor.

Description

Method and system for remotely supporting electronic tax filing through network

The present invention relates to an online service providing technology, and more particularly, to a method and system for remotely supporting electronic tax filings through a network.

The rapid development of wired and wireless network technology through the Internet has brought significant changes to the existing market environment. In particular, the realization of the so-called "cyber market" environment through the Internet is transforming the existing supplier-centered market system into a consumer-centered market system, and furthermore, a symbiotic market system that can satisfy the needs of both suppliers and consumers at the same time is required. I'm doing it.

In the case of professional service fields such as the legal market, most clients (hereinafter referred to as "users") visit experts such as attorneys, legal attorneys, certified labor attorneys, and loss adjusters through personal connections or introductions of others. When the case was commissioned, the relevant expert received a predetermined fee and took over the case to perform all tasks to resolve the consumer's problem.

In addition, with the recent rapid spread of the Internet, there are increasing numbers of sites that provide consultations on specialized fields to customers for free (or paid) through e-mails or bulletin boards. Consumers were able to access these sites and consult with experts to gain prior knowledge of their interests or to make some preliminary preparation for problem solving.

In particular, the difficulties in the field of tax filing differ from those of other specialized fields as follows.

First of all, when using a tax office, you have to pay a high fee, and there is a problem that the quality of service depends on the competence of the individual in charge of the tax office. Although electronic filing using Hometax is available for free, there is a disadvantage for taxpayers due to false filings because there is no error verification function. Of course, it is also possible to use the reporting assistance service within the tax office, but there is a problem that the tax accounting department students receive a short-term education and help, but there is a problem that it is difficult to verify errors because there is no accurate knowledge, and the service can only be received during working hours.

Therefore, it is necessary to receive expert help for tax filing, and the conventional expert service system consumes time and money in the process of searching for experts from a consumer's point of view. This problem is due to the lack of information on experts.

In order to solve these problems, Korean Patent Publication No. 10-2017-0098375 (name of the invention "Expert brokerage system and method", filing date February 19, 2016) is the information entered by the user and promptly and Suggest a technique for accurately recommending. The expert brokerage system for recommending experts includes at least one of an expert server storing expert field information input by an expert, a user server storing interest field information input by a user, and an expert registered in response to the input field of interest information. It recommends and may include an intermediary server that stores satisfaction information about the expert recommendation input by the user.

However, even according to the expert mediation system according to the prior art, only the difficulty of finding an expert is solved, and the recommended expert must be visited by the user and receive related services later. Such expert intermediary systems do not provide adequate assistance in the tax filing process, for the following reasons.

First, in order to file a tax, there must be a lot of evidence, and the data are electronically managed through computerization, so it is necessary to accurately analyze and report appropriately. For example, since 2001, the electronic tax invoice issuing system has been introduced and operated in Korea, and since 2010, the National Tax Service decided to fully implement the electronic tax invoice system, thereby increasing the utilization rate of the electronic tax invoice issuing system regardless of the size of the business operator. There is a situation. Since the amount of such electronic tax invoices are vast and the fields are also diverse, it is difficult for users without tax-related expertise to effectively manage them. Of course, an employer who can hire a tax agent can delegate his or her tax affairs to a tax agent, but not all consumers can hire a tax agent.

Second, even if you delegate your tax return to a tax expert, the process is complicated.

In particular, as the National Tax Service decided to fully enforce electronic tax invoices in 2010, almost all tax invoices are delivered or received electronically, so tax invoices issued or received quarterly or semi-annually by a business entrusted with tax affairs to a tax agent. And receipts, etc., to the tax agent, the tax agent enters the data such as the received tax invoice into the tax accounting program, and acts as an agency for VAT and income tax returns. Therefore, business operators need to be able to separate and organize related data, rather than simply delegating them to a tax agent, and only a few business operators have this knowledge.

Third, due to the above-mentioned reasons, the workload of tax agents who are required to file tax returns for various business operators is rapidly increasing. Currently, the number of business operators managed by one tax accounting office (tax agent) can usually exceed 100, and because one business entity uses multiple electronic tax invoice issuance systems, the taxation of business entities that must be managed by one tax agent in the end. The data becomes very vast.

The difficulty in filing taxes is more pronounced when the proportion of self-employed people is high, such as in Korea.

As a result, tax filing is a very burdensome task for many business operators, and it can lead to disadvantages due to return, so technology to receive appropriate support in a timely manner during the tax filing process is urgently required.

Republic of Korea Patent Publication No. 10-2017-0098375 (name of the invention "Expert mediation system and method", filing date February 19, 2016)

An object of the present invention is to provide a technology capable of providing timely and necessary tax filing-related support by sharing the filing screen of the filing with a counselor in the process of filing a tax filing through a hometax for a business operator who must directly perform a tax filing.

In addition, another object of the present invention is to provide a technology for preventing a dispute that may arise in the future by storing a consultation record supported in the tax filing process.

Further, another object of the present invention is to provide a technology capable of improving the quality of counseling and increasing the satisfaction of both tax reporters and counselors by updating and providing counseling aids so that counselors can perform appropriate counseling.

An aspect of the present invention for achieving the above objects is a method for remotely supporting electronic tax filing through a network, comprising the steps of: a tax filing support server receiving and storing filing information from a tax filinger registered in the tax filing support server; Receiving, by the tax reporting support server, information from a consultant supporting tax reporting registered in the tax reporting support server and storing the information; When the tax reporter accesses the electronic tax report server for electronic tax filing, the tax filing support server provides and selects an available counselor among registered counselors to the tax reporter, and the tax reporter performs electronic tax filing. A consultation providing step of providing a tax return consultation from a selected counselor to the tax reporter; And after performing the electronic tax filing, the tax filing support server storing an evaluation of the tax reporter for the counselor, wherein the tax filing support server refers to the tax return screen by the counselor during electronic tax filing. And providing the report screen of the tax reporter to the counselor to provide report consultation. The reporter information may include at least one of personal information of the tax reporter, payment information, and electronic tax report data resulting from the tax reporter's business activity, and the counselor information includes personal information of the counselor, career , Counseling cost, and counseling available time. In the step of providing the consultation, the tax report support server receives non-electronic tax return data other than the electronic tax return data from the tax reporter according to the tax report consultation provided to the tax reporter, and received non-electronic tax return data It may include providing to the counselor. In particular, in the step of providing the consultation, the tax reporting support server provides at least one of a voice call, a video call, a messenger, and a consultation chat window in which the counselor and the tax reporter participate, and the tax reporting support server A, when the tax reporting consultation is terminated, it may include storing the provided voice call, video call, messenger, or consultation chat window. Further, in the step of providing the consultation, the tax report support server highlights and displays a portion selected by the counselor among the report screens shared with the tax reporter and the counselor to the tax reporter, and the tax report support server And controlling the report screen based on a manipulation signal input from the counselor so that the counselor directly acts on the tax report with reference to the tax reporter's report screen. In the method of remotely supporting electronic tax filing through a network, the tax filing support server updates and stores counseling auxiliary data including at least one of revised tax law details, information on attached documents by industry, electronic tax filing method, and precautions, The step of supporting the counselor to perform counseling by referring to the counseling auxiliary material may be further included.

Another aspect of the present invention for achieving the above objects is an electronic tax return remote support system through a network, comprising: a reporter terminal receiving reporter information from a registered tax reporter; A counselor terminal for receiving counselor information from a registered counselor supporting tax filing; And receiving and storing the reporter information and the counselor information from the reporter terminal and the counselor terminal, respectively, and when the tax reporter accesses for electronic tax filing, an available counselor among registered counselors is provided to the tax reporter to select, And a tax filing support server that provides tax filing consultation from a selected counselor to the tax filing agent while the tax filing is performing electronic tax filing, wherein the tax filing support server displays a report screen by the counselor during electronic tax filing. It is characterized in that configured to provide the tax reporter's report screen to the counselor to provide a tax report consultation with reference, and to store the evaluation of the tax reporter's counselor after performing an electronic tax report, through a network It relates to an electronic tax filing remote assistance system. The tax return support server receives non-electronic tax return data other than the electronic tax return data from the tax filer according to the tax return consultation provided to the tax reporter, and provides the received non-electronic tax return data to the consultant. It can be further configured. In addition, the tax reporting support server provides at least one of a voice call, a video call, a messenger, and a counseling chat window in which the counselor and the tax reporter participate, and the tax report support server terminates the tax filing consultation. , May be further configured to store the provided voice call, video call, messenger, or consultation chat window. In particular, the tax report support server may be configured to highlight and display a portion selected by the counselor among the report screens shared with the tax reporter and the counselor to the tax reporter, and refer to the report screen of the tax reporter. It may be configured to control the report screen based on the manipulation signal input from the counselor so that the counselor directly acts on the tax return. Furthermore, the tax reporting support server updates and stores consultation auxiliary data including at least one of revised tax law content, information on attached documents for each type of business, electronic tax reporting method, and precautions, and the consultant stores the consultation auxiliary data. It can be further configured to support to perform counseling with reference.

According to the present invention, an electronic tax through a network can provide timely and necessary tax filing support by sharing the reporter's report screen with a counselor in the process of filing a tax filing through Hometax by a business operator who has to file a tax directly. A method of remote support for reporting is provided.

According to the present invention, there is provided an electronic tax filing remote support system through a network, which prevents disputes that may arise in the future by storing consultation records supported in the tax filing process.

In addition, according to the present invention, it is possible to improve the quality of consultation and increase the satisfaction of both the tax reporter and the counselor by updating and providing counseling auxiliary data so that the counselor can conduct appropriate counseling.

1 is a diagram schematically showing an electronic tax return remote support system through a network according to an aspect of the present invention.
FIG. 2 is a diagram schematically illustrating a tax return support server included in the electronic tax return remote support system through the network of FIG. 1.
3 is a block diagram schematically illustrating an operation of an AI chatbot unit included in the tax return support server of FIG. 2.
FIG. 4 is a diagram illustrating a case in which a counselor highlights and displays a portion of a tax reporter's report screen in the electronic tax return remote support system through the network of FIG. 1.
5 is a flowchart schematically illustrating a method for remotely supporting electronic tax filings through a network according to another aspect of the present invention.

In order to fully understand the present invention, operational advantages of the present invention, and objects achieved by the implementation of the present invention, reference should be made to the accompanying drawings illustrating preferred embodiments of the present invention and the contents described in the accompanying drawings.

Hereinafter, the present invention will be described in detail by describing a preferred embodiment of the present invention with reference to the accompanying drawings. However, the present invention may be implemented in various different forms, and is not limited to the described embodiments. In addition, in order to clearly describe the present invention, parts irrelevant to the description are omitted, and the same reference numerals in the drawings indicate the same members.

1 is a diagram schematically showing an electronic tax return remote support system through a network according to an aspect of the present invention.

The electronic tax filing remote support system 100 through the network shown in FIG. 1 includes a plurality of reporter terminals 110, a plurality of counselor terminals 120, a mobile communication system 140, a tax filing support server 150, and It includes a hometax system 160.

The electronic tax reporting remote support system 100 is a remote support tax counseling system to help voluntarily report through a hometax of VAT and comprehensive income tax, which are taxes to be reported by a single small individual business operator through a network. In the tax filing market, it is very difficult to accurately match a service provider that meets the service required by each service provider according to the physical space limitations and information limitations, and thus the electronic tax filing remote support system 100 is required.

The tax reporter and the counselor each access the tax report support server 150 through the reporter terminal 110 and the counselor terminal 120. Tax reporters who access the tax filing support server 150 may be people who cannot directly hire a tax agent, such as a small self-employed person. In particular, with the launch of the hometax integration and electronic reporting program in 2013, the rate of electronic reporting is increasing year by year, and the total amount of electronic reporting is increasing as the hometax system is stabilized, but the number of false reports is increasing.

The average number of self-employed people in Korea over the past five years amounted to about 5.65 million, of which one-person self-employed accounted for more than 70%, and among them, about 3.9 million people had difficulty in filing voluntarily. Is estimated. Although a single self-employed person does not have a separate tax officer and other employees, the existing tax agency service has a high cost burden, and there are many difficulties due to lack of understanding of tax terms and related knowledge in order to directly file a tax return. . Moreover, tax filing is not limited to once a year, but there are three reports of VAT in January, VAT in May, and VAT in July. It can be called a report.

In addition, consultants who access the tax reporting support server 150 through the consultant terminal 120 are preferably tax accountants, but not necessarily only tax accountants should be consultants, but experienced persons who have worked at a tax office for a long time and have a lot of tax work experience. They could be students in field or tax-related departments. Even retired tax accountants or retired tax officials can register as counselors.

A tax reporter who wants to join the electronic tax filing remote support system 100 can access, fill in a contact number, select a credit card, debit card, account transfer (for proof of expenditure on a cash receipt), and use it after payment. When the tax reporter requests support, the tax report support server 150 provides the currently available counselors among registered counselors to the tax reporter so that they can be selected. To this end, the tax reporter provides information such as his/her personal information, career, consultation available time, and consultation cost to the tax return support server 150. Then, the tax reporter selects a counselor he prefers among registered counselors and requests counseling.

At this time, the tax reporter directly logs in to the hometax system 160 and provides the provided hometax screen to the tax report support server 150, and the tax report support server 150 displays the provided tax reporter's report screen at a consultant terminal. Share on 120. Then, the counselor provides a tax report consultation to the tax reporter in real time by using messenger, landline phone, wireless phone, video phone, text message, etc., referring to the shared report screen. In other words, a counselor who is matched with the tax reporter can communicate with the tax reporter through various platforms after checking the member information and payment information logged into the site, and basic business information in Hometax. To this end, the mobile communication system 140 may be used to make a wireless phone call or a video phone call.

It is preferable that the tax reporter who has received tax filing counseling directly performs the tax filing to the hometax system 160 through the filing device 110. However, tax filers who are difficult to report directly may pay an additional fee and ask a counselor to enter their tax return directly. In this case, the counselor may directly input the report details using input devices such as a keyboard and a mouse on the shared report screen. In the present specification, the term "direct input" or "direct report" does not mean that the counselor accesses and inputs the tax filer's personal information to the hometax system 160, but the tax filer accesses the hometax system 160 Afterwards, it means performing a tax return by referring to the received report screen in real time by a counselor and replacing the screen manipulation of the tax reporter.

Examples of terminals 110 and 120 used by tax reporters or counselors are wireless communication devices that guarantee portability and mobility, and include 3G, 4G, 5G terminals, LTE terminals, smartphones, smart pads, tablet PCs, and PCS. (Personal Communication System), Global System for Mobile communications (GSM), Personal Digital Cellular (PDC), Personal Handyphone System (PHS), Personal Digital Assistant (PDA), International Mobile Telecommunication (IMT)-2000, Code Division Multiple (CDMA) Access)-2000, W-CDMA (W-Code Division Multiple Access), Wibro (Wireless Broadband Internet) terminal, such as all types of handheld (Handheld)-based wireless communication devices that guarantee portability and mobility may be included. In addition, all kinds of PCs such as notebook, Netbook, UltraBook, SubNotebook, DeskNote, UMPC (Ultra-Mobile PC), and desktop can be used. May be.

In order to facilitate tax filing, the tax filing support server 150 may receive and store electronic data required for tax filing from the filing terminal 110 in advance. That is, the tax reporter may provide an electronic tax invoice, electronic invoice, business card registration information, etc. in advance at the request of the tax filing support server 150, and the matched counselor may use these data through the counselor terminal 120. You can provide tax filing advice while checking in advance or in real time. Therefore, the quality of the tax filing counseling is improved and the satisfaction of both the tax reporter and the counselor is increased.

The tax filing support server 150 may store non-electronic tax data, not electronic data. In this case, the counselor requests the necessary non-electronic tax data from the tax reporter, and the tax reporter registers these data in the tax report support server 150 through the reporter terminal 110. Then, the counselor may proceed with tax filing counseling by reading the non-electronic tax data stored through the counselor terminal 120. If there are additional inputs required for non-electronic tax data, the counselor may instruct them to replenish them in real time, which increases the accuracy of the tax return.

The tax report support server 150 may prepare for future disputes by storing the content of tax report consultation, or may receive and manage the reporter's report receipt certificate from the reporter terminal 110 for which the report has been completed.

In addition, the tax filing support server 150 may provide a tax filing-related guide to a counselor in advance by using a chatbot system or using another platform through the contact information in the login information.

Of course, the tax filing support server 150 improves the convenience of both tax reporters and counselors by continuously updating the revised tax law contents for smooth counseling of counselors, information on annexed documents for each business type, hometax filing method and precautions. Quality can be improved.

FIG. 2 is a diagram schematically illustrating a tax return support server included in the electronic tax return remote support system through the network of FIG. 1.

The tax report support server 200 of FIG. 2 includes a report screen sharing unit 210, a report screen control unit 230, a central control unit 250, an AI chatbot unit 260, a consultation support database 270, and a reporter database ( 280), and a counselor database 290.

The report screen sharing unit 210 receives the report screen provided after the tax reporter accesses the hometax system from the reporter terminal and provides it to the counselor terminal. An example of the report screen provided in this way is shown in FIG. 4. Since the report screen is shared on the counselor's terminal, the counselor can efficiently provide tax filing counseling while viewing the same screen as the tax reporter.

The report screen control unit 230 controls the report screen so that the counselor can directly input the details of the tax return. As described above, when the tax reporter has difficulty in filing directly, the counselor may receive an additional fee and may perform tax filing by directly manipulating the filing screen. The report screen control unit 230 receives an operation signal such as a keyboard or a mouse from the input device of the counselor's terminal, and provides the received operation signal to the reporter's terminal. Then, necessary items may be input, such as a tax reporter directly inputting a corresponding manipulation signal on the report screen of the hometax system.

As described above, the AI chatbot unit 260 not only provides advance guidance related to tax filing, but also provides a function of directly providing relevant information to tax filers through artificial intelligence in case of general and typical questions. Since the AI chatbot unit 260 will be described in detail later with reference to FIG. 3, a repetitive description is omitted for simplification of the specification.

The counseling support database 270 stores auxiliary materials for a counselor to provide legal and appropriate tax filing counseling to tax filers. Since the tax laws are revised frequently and subordinate laws are revised differently every year, even a tax expert does not know all the latest laws and regulations. Accordingly, the counseling support database 270 continuously updates these revised matters and stores tax filing instructions and various deduction rates that are changed every year so that they can be easily referred to, thereby helping the counselor in tax filing counseling. The counseling support database 270 classifies tax filing-related contents according to categories and arranges them hierarchically, so that a counselor can easily find desired information. In particular, when the counselor inputs a query, the AI chatbot unit 260 may interpret the query and search for information desired by the counselor from the counseling support database 270 and provide it to the counselor.

The reporter database 280 stores various tax reporter information related to tax return. For example, a tax reporter's business registration certificate, sales slip, electronic tax invoice, etc., and various deduction-related documentary evidence may be stored in the reporter database 280. This information is referenced by the counselor to help the counselor provide more accurate tax filing counseling.

The counselor database 290 may store personal information related to the counselor, career, counseling cost, counseling time, evaluation of the reporter, and the like, so that the tax reporter may select an appropriate counselor desired by the tax reporter.

The central control unit 250 may control the above-described components to provide a matching service to provide a tax return consultation that satisfies both an expert such as a career interrupter or a tax accountant and a tax reporter without tax knowledge. For example, the central control unit 250 may provide continuous feedback to the customer, and may provide a post service that informs the next filing schedule or tax saving tips, etc. even after tax filing.

Through the tax filing support server 200, small self-employed persons can be properly provided with real-time support services when filing a tax. In addition, the tax filing support server 200 may reflect feedback on the filing assistance service as much as possible, and continuously maintain and manage members by providing post information.

3 is a block diagram schematically illustrating an operation of an AI chatbot unit included in the tax return support server of FIG. 2.

The AI chatbot unit 300 includes a query word receiving unit 310, an intention-based database (DB) 320, a pattern matching unit 330, a template extracting unit 340, a query word transmitting unit 350, an intention receiving unit 360, and It includes a response providing unit 370.

The query language receiving unit 310 receives a natural language query language from a user terminal through a network. Then, the intention-based DB 320 stores a plurality of intention patterns defined in the form of AIML (Artificial Intelligence Markup Language) and a template corresponding to the plurality of intention patterns in order to respond to a user's question. Here, the intention pattern means that a plurality of pattern expressions matching a query word are not manually defined in AIML as in the prior art, but simply defined based on an intention that can represent the query word. That is, in the related art, it is necessary to define a plurality of pattern expressions corresponding to each of a plurality of query words corresponding to a similar intention, but the intention-based pattern according to the embodiment of the present invention is a pattern with one intention representing a plurality of similar questions. Since the expression can be defined, it is easy and simple to define the pattern expression, so not only the initial knowledge construction, but also the cost for operation and maintenance after construction can be saved.

The pattern matching unit 330 searches for a pattern matching a query word input through the query word receiving unit 310 from among a plurality of patterns composed of a plurality of preset expressions in the intention-based DB 320.

When a pattern matching a query word is searched, the pattern matching unit 330 transmits the searched pattern to the template extracting unit 340.

However, when the pattern matching the query word is not found, the pattern matching unit 330 transmits the query word input from the query word receiving unit 310 to the query word delivery unit 350.

The pattern matching unit 330 searches for a pattern matching the intention input through the intention receiving unit 360 from among a plurality of patterns composed of a plurality of intent expressions set in advance in the intention-based DB 320.

The template extraction unit 340 finds a template corresponding to the pattern searched by the pattern matching unit 330 in the intention-based DB 320 and extracts it as a response to the query word.

The query word delivery unit 350 delivers the query word transmitted from the pattern matching unit 330 to the machine learning server.

The intention receiving unit 360 receives the intention and reliability values provided from the machine learning server and transmits them to the pattern matching unit 330. Here, the reliability value is a reliability value corresponding to the intention learned in the machine learning server, and the pattern matching unit 330 is transmitted from the intention receiving unit 360 only when the reliability value transmitted from the intention receiving unit 360 is greater than or equal to the threshold value. Intent is used for pattern matching. Here, the threshold value may be preset to a reliability value of 70%.

The response providing unit 370 receives the response extracted from the template extracting unit 340 and provides it to the user terminal through a network.

Meanwhile, for those skilled in the art, a query word receiving unit 310, an intention-based DB 320, a pattern matching unit 330, a template extracting unit 340, a query word transmitting unit 350, an intention receiving unit 360, and a response providing unit 370 ) It will be fully understood that each may be implemented separately, or one or more of them may be implemented in an integrated manner.

In this way, the AI chatbot unit 300 may improve the quality and convenience of tax filing counseling by interpreting a query from a tax reporter or a counselor in real time and providing a suitable answer to the query.

FIG. 4 is a diagram illustrating a case in which a counselor highlights and displays a part of a tax reporter's report screen in the electronic tax return remote support system through the network of FIG. 1.

As shown in FIG. 4, the report screen displayed on the reporter's terminal is shared in real time with the counselor's terminal, and the counselor can easily perform consultation by highlighting and displaying some of the report screens during the tax filing consultation process. In FIG. 4, portions other than the square are blurred, so that the tax reporter can easily understand that the item currently referred to by the counselor is a square portion.

As described above, in addition to simply sharing the report screen, the counselor may directly manipulate the report screen to perform tax return if the tax reporter wishes. In this case, a cursor or mouse icon operated by the counselor may be displayed on the report screen.

5 is a flowchart schematically illustrating a method for remotely supporting electronic tax filings through a network according to another aspect of the present invention.

First, the tax report support server receives and stores the reporter information from the tax reporter registered in the tax report support server (S510). As described above, the stored reporter information may include personal information of the tax reporter, payment information, and electronic tax return data resulting from the tax reporter's business activities. However, the reporter information is not limited to these, and various additional information necessary for tax return may also be included in the reporter information.

When the reporter information is stored, the tax report support server receives and stores the information of the counselor from the counselor supporting the tax return registered in the tax report support server (S520). As described above, the stored counselor information may include the counselor's personal information, experience, counseling costs, and counseling hours. Of course, information can also be included as counselor information.

Once the tax filer and counselor are registered, the tax filer accesses the hometax system and attempts to file a tax return. Then, the tax filing support server provides and selects an available counselor among registered counselors to the tax filer, and provides the tax filing counseling from the selected counselor to the tax filer while the tax filer performs electronic tax filing (S540).

In this tax consultation providing step (S540), the tax return support server receives non-electronic tax return data other than electronic tax return data from the tax filer according to the tax return consultation provided to the tax filer, and the received non-electronic tax return data May include providing to the counselor. As described above, the non-electronic tax return data may include hand-issued receipts or other supporting documents that are not previously stored in the Hometax system.

In addition, in the consultation providing step (S540), the tax filing support server provides at least one of a voice call, a video call, a messenger, and a counseling chat window in which the counselor and the tax reporter participate, and when the tax filing counseling ends, the provided voice It may include storing a call, a video call, a messenger, or a consultation chat window. If the contents of the consultation are stored in this way, disputes can be prevented in the future, and the counselor can also use it to provide better consultation by constantly reviewing the contents of the consultation provided by him/her.

As described above, the step of providing counseling (S540) may include, by the tax reporting support server, highlighting and displaying a portion selected by the counselor from among the report screens shared with the tax reporter and the counselor to the tax reporter. Through this, the target of consultation can be clearly specified between the tax reporter and the consultant. In addition, the consultation providing step (S540) may include controlling the report screen based on the manipulation signal input from the counselor so that the counselor directly acts on the tax report by referring to the tax reporter's report screen.

The tax filing consultation continues until the tax filing is completed (S570), and when the electronic tax filing is completed, the tax filing support server may store the evaluation of the tax filing's counselor (S590).

As described above, the tax filing support server updates and stores counseling auxiliary data including at least one of revised tax law contents, information on attached documents for each industry, electronic tax filing method, and precautions, and the consultant refers to the counseling auxiliary data. You can also assist in conducting counseling.

According to the present invention, it is possible to provide an easy and accurate tax filing support service at a reasonable price to the small self-employed, and the tax filing person can receive the most advantageous support service at a reasonable price and a desired time slot according to the type of filing.

In addition, those with a professional career cutoff will be able to provide services for their field of expertise in a flexible working environment, and experts such as tax accountants can reliably attract customers without large public relations costs. By strengthening it, you can increase work efficiency.

The present invention has been described with reference to the embodiments shown in the drawings, but these are merely exemplary, and those of ordinary skill in the art will understand that various modifications and equivalent other embodiments are possible therefrom.

Further, the method according to the present invention can be implemented as a computer-readable code on a computer-readable recording medium. The computer-readable recording medium may include any type of recording device storing data that can be read by a computer system. Examples of computer-readable recording media include ROM, RAM, CD-ROM, magnetic tapes, floppy disks, optical data storage devices, and the like, and are also implemented in the form of carrier waves (for example, transmission over the Internet). Includes. In addition, the computer-readable recording medium may store computer-readable codes that can be executed in a distributed manner by a distributed computer system connected through a network.

In terms of the terms used in the present specification, expressions in the singular should be understood as including plural expressions unless clearly interpreted differently in context, and terms such as "includes" are specified features, numbers, steps, actions, and components. It is to be understood that the presence or addition of one or more other features or numbers, step-acting components, parts or combinations thereof is not meant to imply the presence of, parts, or combinations thereof. In addition, terms such as "... unit", "... group", "module", and "block" described in the specification mean a unit that processes at least one function or operation, which is hardware, software, or hardware. And software.

Accordingly, the present embodiment and the accompanying drawings are merely illustrative of some of the technical ideas included in the present invention, and those skilled in the art within the scope of the technical ideas included in the specification and drawings of the present invention can be easily It will be said that it is obvious that all of the modified examples and specific embodiments that can be inferred are included in the scope of the present invention.

The present invention can be applied to the field of electronic tax filing.

Claims (16)

As a remote support method for electronic tax filings over a network,
Receiving, by the tax return support server, information about the reporter from the tax reporter registered in the tax return support server and storing the information;
Receiving, by the tax reporting support server, information from a consultant supporting tax reporting registered in the tax reporting support server and storing the information;
When the tax reporter accesses the electronic tax report server for electronic tax filing, the tax filing support server provides and selects an available counselor among registered counselors to the tax reporter, and the tax reporter performs electronic tax filing. A consultation providing step of providing a tax return consultation from a selected counselor to the tax reporter; And
After performing the electronic tax filing, the tax filing support server includes the step of storing the evaluation of the counselor of the tax filing,
The tax return support server, characterized in that providing the report screen of the tax reporter to the counselor so that the counselor refers to the report screen to provide tax filing counseling during electronic tax filing, electronic tax filing remote through a network How to apply. The method of claim 1,
The above reporter information,
It characterized in that it comprises at least one of the personal information of the tax reporter, payment information, and electronic tax return data resulting from the business activity of the tax reporter, electronic tax filing remote support method through a network. The method of claim 2,
The above counselor information,
A method for remotely supporting electronic tax filing through a network, comprising at least one of the counselor's personal information, experience, counseling cost, and counseling available time. The method of claim 3,
In the step of providing the consultation,
The tax return support server receives non-electronic tax return data other than the electronic tax return data from the tax filer according to the tax return consultation provided to the tax reporter, and provides the received non-electronic tax return data to the consultant. It characterized in that it comprises that, the method of remote support for electronic tax filing through a network. The method of claim 3,
In the step of providing the consultation,
The tax reporting support server provides at least one of a voice call, a video call, a messenger, and a consultation chat window in which the counselor and the tax reporter participate, and
The tax reporting support server, when the tax reporting consultation is terminated, comprising storing the provided voice call, video call, messenger, or consultation chat window, electronic tax filing remote support method through a network. The method of claim 3,
In the step of providing the consultation,
Characterized in that the tax return support server highlights and displays a portion selected by the counselor among the report screens shared with the tax reporter and the counselor to the tax reporter. . The method of claim 3,
In the step of providing the consultation,
The tax reporting support server, comprising controlling the report screen based on an operation signal input from the counselor so that the counselor directly acts on the tax report by referring to the tax reporter's report screen, How to remotely support electronic tax filings over the network. The method of claim 1,
The above method,
The tax reporting support server updates and stores counseling auxiliary data including at least one of revised tax law details, information on attached documents for each business type, electronic tax reporting method, and precautions, and the consultant consults with reference to the counseling auxiliary data. The method further comprising the step of supporting to perform an electronic tax filing remote support method through a network. As a remote support system for electronic tax filing via network,
A reporter terminal receiving reporter information from a registered tax reporter;
A counselor terminal for receiving counselor information from a registered counselor supporting tax filing; And
The reporter information and the counselor information are respectively received and stored from the reporter terminal and the counselor terminal, and when the tax reporter accesses for electronic tax filing, an available counselor among registered counselors is provided to the tax reporter to select, and the A tax filing support server for providing tax filing consultation from a selected counselor to the tax filing agent while the tax filing is performing electronic tax filing,
The tax filing support server provides the tax reporter's report screen to the counselor so that the counselor provides tax filing counseling by referring to the report screen during electronic tax filing, and after performing the electronic tax filing, the tax reporter's said Electronic tax filing remote support system through a network, characterized in that configured to store the evaluation of the counselor. The method of claim 9,
The above reporter information,
It characterized in that it comprises at least one of the personal information of the tax reporter, payment information, and electronic tax return data resulting from the business activity of the tax reporter, electronic tax filing remote support system through a network. The method of claim 10,
The above counselor information,
Electronic tax reporting remote support system through a network, characterized in that it comprises at least one of the counselor's personal information, experience, counseling cost, and counseling available time. The method of claim 11,
The tax filing support server,
It characterized in that it is further configured to receive non-electronic tax return data other than the electronic tax return data from the tax filer according to the tax return consultation provided to the tax reporter, and to provide the received non-electronic tax return data to the counselor. , Electronic tax filing remote support system over the network. The method of claim 11,
The tax filing support server,
Providing at least one of a voice call, a video call, a messenger, and a consultation chat window in which the counselor and the tax reporter participate,
The tax filing support server is further configured to store the provided voice call, video call, messenger, or counseling chat window when the tax filing consultation is terminated, the electronic tax filing remote support system through a network. The method of claim 11,
The tax filing support server,
The electronic tax filing remote support system through a network, characterized in that further configured to highlight and display a portion selected by the counselor among the report screens shared with the tax reporter and the counselor. The method of claim 11,
The tax filing support server,
Electronic tax filing remote through a network, characterized in that further configured to control the filing screen based on the manipulation signal input from the counselor so that the counselor directly acts on the tax filing screen with reference to the filing screen of the tax reporter Support system. The method of claim 9,
The tax filing support server,
A further configuration that supports the counselor to perform counseling by referring to the counseling assistance material by updating and storing counseling auxiliary data including at least one of the revised tax law content, guidance on business types, electronic tax filing methods, and precautions. Characterized in that, the electronic tax filing remote support system through the network.

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