KR20200101024A - Service system of returning goods being able to pickup request using location information included in photo of returning goods - Google Patents

Abstract

The present invention relates to a return service system enabling a pickup request by utilizing location information included in a picture of a returned product. The system comprises a return request module, a return reception module, a pickup request module, an actual information input module, and a return approval determination module. According to the present invention, the convenience and efficiency of a retune process are increased.

Description

Service system of returning goods being able to pickup request using location information included in photo of returning goods}

The present invention relates to a return service system in which a pickup request is possible using location information included in a picture of a returned product. More specifically, a pickup request is made based on the location information included in the picture of the returned product input by the purchaser. The present invention relates to a return service system with improved convenience and efficiency in return processing.

In recent years, with the development of communication technology, product purchases through online and mobile shopping are increasing rapidly. Accordingly, various online shopping platforms are developing delivery services for rapid delivery of purchased products to improve customer service satisfaction. In progress.

However, along with the purchase of products through online and mobile shopping, the demand for return or exchange of purchased products has also increased, but most online shopping platforms or online sellers are still focusing on fast delivery of products. As the related services are not sufficiently provided, the return processing is not being carried out quickly, resulting in complaints from buyers.

Accordingly, some technologies for improving the efficiency of returns are being applied, such as Korean Patent Registration No. 10-1612328, but most of the technologies related to transportation and handling of returned goods, such as improving the accuracy of return logistics or reducing return processing manpower, are mostly used. However, there has been little development of a technology that can effectively and quickly perform return processing.

In addition, as the speed of the return processing service decreases, the refund processing for the purchased product is also delayed, causing the buyer's dissatisfaction.In addition, the inconvenience of the return processing resulted in the buyer's dissatisfaction. Therefore, it is necessary to develop a return service that enables quick, convenient and efficient return processing.

Republic of Korea Patent Publication No. 10-1612328 (2016.04.07.)

The present invention was devised to solve the above problem, and the return product to improve the convenience and efficiency of the return processing by enabling a pickup request based on the location information included in the photograph of the returned product input by the purchaser. Its purpose is to provide a return service system that enables pickup requests using location information included in photos.

The objects of the present invention are not limited to the above-mentioned objects, and other objects that are not mentioned will be clearly understood by those of ordinary skill in the art from the following description.

In order to achieve the above object, the present invention generates returned product information including a purchase identification number, product type, product name, product number, and product photos taken of the returned product by input of a buyer, and the A return request module for converting the location information included in the product photo into return location information to generate and transmit return request information including the return request time input by the purchaser; The return product information and the return request information are received from the return application module, and the product information including product type, product name, and product image is stored in the sales history DB unit based on the purchase identification number. A return receipt module for extracting corresponding sales detail information, generating and transmitting return receipt information including the extracted sales product information and the return request information; By analyzing the return reception information received from the return reception module, pickup manager information matching the return reception information is extracted from the pickup manager DB unit, and a pickup manager is designated, and the return reception information is responded to from the actual check item DB unit. A pickup request module for extracting the due diligence check item information to generate the due diligence request information, and then transmitting the pickup request information including the due diligence request information to a pickup person's portable terminal; It is provided in the pick-up person's portable terminal, and has an answer information input unit receiving answer information for the due diligence request information among the pickup request information received from the pickup request module, and generates product due diligence information based on the answer information. A count information input module provided with a product count information generation unit for transmission; And a return approval judgment module that analyzes the due diligence information received from the due diligence information input module to determine whether to approve a return, and generates and provides return availability information; by using the location information included in the picture of the returned product including We can provide a return service system that enables pickup requests.

Here, the return application module checks whether the location information included in the product photo is used, and when the purchaser agrees to use it, the location information extracts the location information including latitude and longitude from the product photo. The address information corresponding to the location information is extracted from the extracting unit and the address information DB unit in which the address information including latitude and longitude coordinates is previously stored and converted into text form, and postal code information for each address information is previously stored. A location information conversion unit that extracts the postal code information corresponding to the address information from the number DB unit and converts it to the return location information, and the return location information converted by the location information conversion is input by the buyer through the input unit of the purchaser terminal. It characterized in that it comprises a return request information generating unit for generating return request information including the return location information and the return request time by merging the return request time.

On the other hand, the pick-up request module analyzes the return reception information received from the return reception module, and the actual check item information including a plurality of check items for each product type and a plurality of options for the check item is previously stored. A due diligence request information generation unit that extracts the due diligence check item information corresponding to the return reception information from the check item DB unit, and generates due diligence request information based on the extracted due diligence check item information, and the received from the return reception module. By analyzing the return reception information, the pickup manager information matching the return reception information is extracted from the pickup manager DB, in which pickup manager information including the delivery area range, delivery schedule, and mobile terminal information for a plurality of pickup managers is previously stored. Then, pickup request information including the pickup person matching unit designated as pickup person information and the inspection request information generated by the inspection request information generation unit is generated, and included in the pickup person information designated by the pickup person matching unit. And a pickup request information transmitting unit that checks the obtained mobile terminal information and transmits the pickup request information to the designated pickup person mobile terminal.

In addition, the return approval determination module analyzes the due diligence information received from the due diligence information input module to determine whether to approve the return, but generates due diligence confirmation information based on the answer information included in the due diligence information. By receiving the product image included in the return reception information from the return condition check unit and the pickup request module, comparing and analyzing the received product image and the actual image included in the actual product information, an image based on the analysis result And an image comparison analysis unit for generating comparison information, and a sale price determination unit for generating return availability information based on the actual inspection information and the image comparison information.

The present invention has the effect of improving the convenience of return processing by enabling a pickup request through return reception information generated based on the location information included in the picture of the returned product input by the purchaser.

In the present invention, based on the return request information input by the purchaser, a pickup manager matching the return request information among a plurality of pick-up managers located in each region may be designated as the pick-up manager of the return product, and in addition, by the pick-up manager Real-time information of the returned product entered through the pick-up person's terminal is input so that the return approval can be confirmed in real time, so that the return approval can be quickly confirmed at the pick-up location of the returned product, improving return efficiency. Has the effect of being.

In addition, the return service system with improved return efficiency according to the present invention can quickly determine whether to approve the return at the pickup location, thereby improving the satisfaction of the purchaser.

1 is a block diagram showing a return service system in which a pickup request is possible using location information included in a picture of a returned product according to a preferred embodiment of the present invention.
Figure 2 is a flow chart schematically showing the return position information conversion process of the return request module according to a preferred embodiment of the present invention.

Advantages and features of the present invention, and a method of achieving them will become apparent with reference to the embodiments described below in detail together with the accompanying drawings. However, the present invention is not limited to the embodiments disclosed below, but will be implemented in various forms different from each other, and only these embodiments make the disclosure of the present invention complete, and common knowledge in the technical field to which the present invention pertains. It is provided to completely inform the scope of the invention to those who have it, and the invention is only defined by the scope of the claims.

With reference to the accompanying drawings below will be described in detail for the implementation of the present invention. Regardless of the drawings, the same reference numerals refer to the same elements, and "and/or" includes each and all combinations of one or more of the mentioned items.

The terms used in this specification are for describing exemplary embodiments, and are not intended to limit the present invention. In this specification, the singular form also includes the plural form unless specifically stated in the phrase. As used in the specification, “comprises” and/or “comprising” do not exclude the presence or addition of one or more other elements other than the mentioned elements.

In addition, in the present specification, when one component'transmits' or'provides' data or signal to another component, the data or signal can be directly transmitted to another component, and at least one other component It means that data or signals can be transmitted to other components through the element.

In addition, in the following description, the term'server' refers to a server computer to which a user accesses and accesses to use content, and when the capacity is small or the number of users is small, multiple programs may be operated on one server. Moreover, when the capacity is very large, there may be more than one server for operating one system according to the function of the server.

Unless otherwise defined, all terms (including technical and scientific terms) used in the present specification may be used as meanings that can be commonly understood by those of ordinary skill in the art to which the present invention belongs. In addition, terms defined in a commonly used dictionary are not interpreted ideally or excessively unless explicitly defined specifically.

Hereinafter, preferred embodiments of the present invention will be described in detail with reference to the accompanying drawings.

1 is a block diagram showing a return service system in which a pickup request is possible using location information included in a picture of a returned product according to a preferred embodiment of the present invention.

As shown in Figure 1, the return service system that can request a pickup using the location information included in the picture of the returned product is largely a return application module 10, a return reception module 20, a pickup request module 30, It includes a count information input module 40, a return approval judgment module 50.

The return request module 10 is provided in the purchaser terminal 100, the return receiving module 20 is provided in the sales management server 200, and the pickup request module 30 and the return approval determination module 50 are returned. It is provided in the mediation server 300, and the actual information input module 40 is preferably provided in the mobile terminal 400 in charge of pickup.

Here, the purchaser terminal 100 is made of a computer or a portable terminal device, and at this time, the portable terminal device is a generic term for a device that can be used while being carried by a user such as a smartphone or a tablet PC, and through wired/wireless communication with the sales management server 200 It can be configured so that a buyer who transmits and receives data and purchases a product can perform overall actions such as product list check, purchase, return, and payment in relation to product purchase.

In addition, the purchaser terminal 100 is installed with an application that is produced so that an action for requesting for return or exchange of the purchased product can be made, or a dedicated application developed for the implementation of the system, and executes the application to apply the purchased product. It is configured to generate return request information for the product and transmit it to the sales management server 200, or generate return request information for the product to be returned by accessing the website built in the sales management server 200 through wired or wireless communication. It can be configured to be input.

On the other hand, the purchaser terminal 100 includes an input unit composed of a touch screen, a separate button or keypad, and an output unit formed as a display, receives various information by the input unit, and displays various information by the output unit. It may be configured to be provided to a purchaser. In this case, when a display made of a touch screen is provided in the purchaser terminal 100, the display made of a touch screen may be configured to simultaneously serve as an input unit and an output unit.

The return request module 10 provided in the buyer terminal 100 generates and transmits return product information and return request information in order for a buyer who has purchased a product to request a return from the seller for the purchased product. It includes a returned product information input unit 11 for generating returned product information by receiving basic information about the product to be returned from the buyer through the input unit of (100).

At this time, the returned product information includes the purchase identification number, the purchaser name, the purchaser contact number, the product type, the product name, the number of products, and a product photo taken of the returned product, and the purchase identification number is recognized by dividing the purchase history of the product by the purchaser. It is donated by product purchase details so that it can be done, and can be made with an invoice number that is donated by the seller or given during the delivery process of the purchased product.

In addition, the return request module 10 is positioned to generate return request information including the return location information and the return request time by converting the location information included in the product photo into the return location information and merging the return request time entered by the buyer. It includes an information extraction unit 12, a location information conversion unit 13, and a return request information generation unit 14.

The location information extraction unit 12 checks whether the location information included in the product picture is used, and when the buyer agrees to use it, extracts location information including latitude and longitude from the product picture, and a location information conversion unit ( 13) extracts the address information corresponding to the location information from the address information DB unit in which the address information including latitude and longitude coordinates is previously stored and converts it into text format, and from the postal code DB unit where the postal code information for each address information is previously stored. The postal code information corresponding to the address information is extracted and converted into return location information.

Thereafter, the return request information generation unit 14 merges the return request time input by the buyer through the input unit of the purchaser terminal 100 with the return location information converted by the location information conversion unit 14, and returns the return location information and the return. Create return request information including request time.

On the other hand, the sales management server 200 is a configuration for the seller who sells the product to manage the overall process of product sales, and the return reception module 20 provided in the sales management server 200, the return request from the buyer It is to request the return process to proceed to the return broker after receiving the product, and the sales product DB unit in which sales product information, which is information about the product sold by receiving the return product information and the return request information from the return application module 10, is previously stored ( 22), extracts the sales product information corresponding to the corresponding returned product information, and includes a return reception information generation unit 21 for generating and transmitting return reception information including the extracted sales product information and return request information.

Here, the sales product information previously stored in the sales product DB unit 22 may include a product type, a product name, and a product image.

In addition, if the return receiving module 20 includes the sales details DB unit 23 in which the sales details of the product are sold, the return product information and the return request information are received from the return application module 10 and the return is received. It can be configured to generate return information only when information is generated, but only when sales detail information corresponding to the returned product information exists in the sales history DB unit 23, and in particular, the same purchase information in the sales detail information and the return receipt information It can be configured to check sales details by comparing and checking whether a unique number exists.

At this time, the sales details information previously stored in the sales details DB unit 23 includes a purchase identification number for the product sold by the seller.

Next, the pickup request module 30 is a configuration for requesting pickup of a returned product by designating a pickup manager among a plurality of pickup managers, and a count request information generation unit 32, a pickup manager matching unit 34, and a pickup request It may be configured to include an information transmission unit (35).

In the process of picking up the returned goods, the due diligence request information generation unit 32 generates due diligence request information configured to check whether the return approval conditions are met, and at this time, the due diligence request information is received from the return receiving module 20. It is configured to analyze the returned goods reception information to generate the due diligence request information corresponding to the return reception information.

More specifically, the due diligence request information corresponds to the return reception information from the due diligence check item DB unit 31 in which the due diligence check item information including a check item for each product type and a plurality of options for the check item is previously stored. It may be configured to extract, and generate the due diligence request information based on the extracted due diligence check item information.

At this time, the due diligence check item information may be configured to include a plurality of check items for each product type and a plurality of options corresponding to each check item, and the due diligence request information is extracted corresponding to the return receipt information from the due diligence check item DB unit. It is created based on the actual check item information, and is configured so that a plurality of check items corresponding to the product type corresponding to the product type of the return receipt information and one option among a plurality of options for each check item can be selected and entered. It is configured to include a questionnaire, and one of the plurality of options for each check item included in the questionnaire in the countdown information input module 40 is selected and input by the pick-up person through the input unit of the pick-up person's portable terminal 400. Response information for the requested information can be generated.

The pickup manager matching unit 34 analyzes the return reception information received from the return reception module 20, and a pickup manager matching the return reception information from the pickup manager DB unit 33 in which a plurality of pickup manager information is previously stored. It is configured to extract the information and designate it as pickup manager information, and at this time, the pickup manager information stored in the pickup manager DB unit 33 includes the delivery area range, delivery schedule, and mobile terminal information for a plurality of pickup managers. It is organized to be classified and stored by each.

The pickup request information transmission unit 35 is configured to generate pickup request information and transmit it to the pickup manager's portable terminal 400 to be described later, and the pickup request information is the due diligence request information generated by the due diligence request information generation unit 32 It is configured to be created, including.

Next, the due diligence information input module 40 is provided in the pickup manager's portable terminal 400 to receive the item count information of the returned product in the process of picking up the returned product by the pickup manager, and receives the pickup request information. It can be configured to receive and transmit the answer information to the due diligence request information included in the pickup request information through an input unit provided in the pick-up person's portable terminal 400 to generate and transmit the product due diligence information, and more specifically, the answer information input unit (41), it may be configured to include a real image input unit 42, the actual product information generation unit 43.

The answer information input unit 41 is an input unit provided in the pick-up person's portable terminal 400 and may be provided to receive answer information for the actual inspection request information included in the pick-up request information input by the pick-up person in charge.

The photorealistic image input unit 42 may be provided to receive a photorealistic image of a returned product by a pickup manager through an input unit provided in the pickup manager's portable terminal 400.

The product due diligence information generation unit 43 generates the product due diligence information including response information to the due diligence request information and a photographic image of the returned product, transmits it to the return approval judgment module 50, and sends it to the return approval judgment module 50. It can be configured to determine whether the return is approved.

On the other hand, the pick-up person's mobile terminal 400 is composed of a mobile terminal device used by the person in charge of picking up the returned goods, and the mobile terminal device is a generic term for devices that can be used by the person in charge of pickup while carrying, such as smartphones and tablet PCs. The mobile terminal 400 in charge is installed with an application designed to be driven to check the pickup request information and manage the pickup status, so that the designated pickup person can pick up and collect the returned goods requested by the buyer. When the requested information is checked and the returned product is picked up and collected, it is configured to generate and transmit the pickup completion information, or access the return brokerage server 300 through wired or wireless communication to check the pickup request information, and the pickup completion information. It can be configured to be created and transmitted.

Like the purchaser terminal 100, the pick-up person portable terminal 400 may include an input unit composed of a touch screen, a separate button or keypad, and an output unit formed as a display. ), when a display made of a touch screen is provided, the display made of a touch screen may be configured to simultaneously serve as an input unit and an output unit, and in addition, the input unit of the pick-up person's portable terminal 400 is a photorealistic image of the returned product. It may be configured to further include a camera to be input.

Next, the return approval determination module 50 is to determine and provide the return approval based on the product due diligence information of the returned product, and the return approval by analyzing the product due diligence information received from the due diligence information input module 40 It is configured to determine whether or not to generate and provide information on whether or not to accept return, which is the result of determining whether to approve or not.In more detail, it includes a return condition confirmation unit 51, an image comparison analysis unit 52, and a return availability determination unit 53. Can be configured.

The return condition check unit 51 is configured to generate due diligence confirmation information based on the answer information included in the product due diligence information to check whether the return approval condition is met.

The image comparison and analysis unit 52 receives the product image included in the return reception information from the pickup request module 30, compares and analyzes the received product image and the live image received from the real information input module 40, It may be configured to generate image comparison information based on the analysis result.For example, the image comparison information may be configured to include a similarity result value calculated by comparing and analyzing a product image and a real image to calculate the similarity between two images. In addition, in the process of comparing and analyzing the product image and the actual image, after recognizing the size and position of the product included in the product image and the actual image to facilitate mutual comparison, and matching the size and position of the product recognized in the two images, It is preferably configured to calculate the degree of similarity.

The return availability determination unit 53 may be configured to analyze the due diligence confirmation information and image comparison information to generate return availability information based on the analysis result, and the return availability information is determined as either of return approval or return rejection, or , Return approval, return pending, or return rejection.

At this time, the return availability information generated by the return availability determination unit 53 may be configured to be transmitted to the pickup manager's portable terminal 400, the sales management server 200, and the purchaser terminal 100.

As the return availability information is transmitted to the pick-up person's mobile terminal 400, the pick-up person can complete the pickup of the returned product or proceed with the pickup according to the return availability information. At this time, the pick-up person's mobile terminal 400 is the return product. The pickup status input module 60 may further include a pickup status input module 60 provided to input the progress status of pickup completion or pickup withdrawal, and the pickup status input module 60 includes a return approval status receiving unit ( 61), and a pickup status input unit 62 provided to input a progress status for pickup completion or pickup withdrawal of the returned product.

As the return availability information is transmitted to the refund module 70 provided in the sales management server 200, the refund module 70 checks whether the refund proceeds according to the return availability information, so that if the return is approved, the refund can proceed immediately. In addition, as the return availability information is transmitted to the purchaser terminal 100, the purchaser can immediately and easily check whether the return is approved.

Next, the refund module 70 is to selectively process the refund according to the result of determining whether to approve the return, and the refund module 70 analyzes the return availability information received from the return approval determination module 50, If the result of the decision on whether to approve the return is confirmed as approval for the return, the refund process is configured to proceed immediately.

In more detail, the refund module 70 may include a return approval confirmation unit 71, a pickup completion confirmation unit 72, and a refund processing unit 73.

The return approval confirmation unit 71 receives the return availability information generated by the return approval judgment module 50, analyzes the return availability information, and checks whether the return approval decision result is return approval, return rejection, or return pending. Is configured to

The pickup completion confirmation unit 72 is provided to confirm whether the returned goods approved for return is actually picked up by the pickup manager, when the result of determining whether the return approval has been approved is confirmed as the return approval, and the pickup manager's portable terminal 400 It may be configured to confirm the completion of pickup by receiving the pickup completion information input and transmitted by the pickup status input module 60 provided.

The refund processing unit 73 allows the refund to proceed immediately when the result of the decision on whether to approve the return is confirmed as the return approval, and when the return approval is confirmed by the unit 71, the refund proceeds immediately. Alternatively, if the pickup completion information is received after the return approval is confirmed in the return approval confirmation unit 71, the refund may be performed immediately.At this time, the refund process may be entered by the purchaser when the product was purchased or additionally the purchaser If the refund amount is immediately transferred to the buyer's own account received from the product, or if the purchaser made a payment using a card when purchasing the product, the payment cancellation request information is generated and transmitted to the card company used for the payment to cancel the payment, or When purchasing other products, it can be configured to accumulate as much as the refund amount as a reserve so that the refund amount can be used, which creates a refund processing method selection option so that the buyer can select the refund processing method, and sends it to the purchaser terminal 100, By receiving the option selection information inputted to the purchaser terminal 100 may be configured to determine the refund processing method.

2 is a flow chart schematically showing a process of converting return location information of the return request module according to a preferred embodiment of the present invention.

As described above, the return application module 10 receives a product picture taken of a returned product through the input unit of the purchaser terminal 100, generates returned product information, and at the same time returns location information included in the product picture. To generate return request information including the return request time input by the purchaser, and to this end, as shown in FIG. 2, a series of return location information conversion processes are performed.

First, the purchaser executes an application installed on the purchaser terminal 100 consisting of a computer or mobile terminal in order to request the seller to return the purchase product (S10), and the purchaser terminal 100 formed of a touch screen, a separate button or keypad, etc. A step (S20) of inputting basic information on the product to be returned is performed through the input unit of ).

At this time, among the basic information about the product to be returned, a product photo taken of the returned product is included, and in the case where the previously taken product photo is stored in the storage of the purchaser terminal 100, in the storage of the purchaser terminal 100 On the other hand, a product picture taken beforehand is selected and inputted by an upload method, whereas if there is no product picture taken beforehand, the returned product is photographed and inputted by the imaging unit of the purchaser terminal 100.

Upon completion of entering basic information on the product to be returned, a step (S40) of confirming with the buyer whether to use the location information included in the product picture taken of the returned product is passed to generate the return request information. (A) When agreeing to use the location information of the product photo, the location information including latitude and longitude is extracted from the product photo through the location information extraction unit 12, and the location information conversion unit 13 includes the latitude and longitude coordinates. After extracting the address information corresponding to the location information from the address information DB unit in which the address information is previously stored and converting it into a text format (S51), the postal code information for each address information is previously stored in the return request information generation unit 14. The postal code information corresponding to the address information converted into text form is extracted from the postal code DB unit and converted into the return location information (S60).

However, if the purchaser does not agree to use the location information of the product photo, the address information in text format is directly input from the purchaser through the input unit of the purchaser terminal 100 (S52) and the return request information generation unit 14 receives the address information. A step (S60) of extracting the postal code information corresponding to the address information in the text format input from the postal code DB unit in which the respective postal code information is previously stored is converted into the return location information (S60).

On the other hand, before going through the step (S40) of confirming with the buyer whether the location information included in the product picture taken of the returned product is used, the position of the buyer terminal 100 is preceded by the step (S30) of confirming whether the location tag is allowed or not. When the tag is allowed, the step (S40) of checking whether the location information included in the product picture is used is performed, and if the location tag is not allowed, the buyer directly inputs the address information in text format (S52).

Although the embodiments of the present invention have been described with reference to the above and the accompanying drawings, those of ordinary skill in the art to which the present invention pertains can implement the present invention in other specific forms without changing the technical spirit or essential features. You can understand that there is. Therefore, it is to be understood that the embodiments described above are illustrative and non-limiting in all respects.

10: Return application module
11: Return application information input section
12: location information extraction unit
13: Location information conversion unit
14: Return application information generation unit
20: Return reception module
21: Return reception information generation unit
22: Sales product DB
23: Sales details DB
30: pickup request module
31: Actual inspection item DB part
32: Due diligence request information generation unit
33: pickup manager DB unit
34: pickup manager matching unit
35: pickup request information transmission unit
40: actual information input module
41: Response information input unit
42: live image input unit
43: Product count information generation unit
50: Return approval judgment module
51: Return condition check
52: Image comparison and analysis unit
53: Returns judgment
60: pickup status input module
61: Receipt of approval of return
62: pickup status input unit
70: refund module
71: Return approval confirmation section
72: pickup completion confirmation unit
73: Refund processing department
100: buyer's terminal
200: Sales management server
300: Return brokerage server
400: Pick-up person's mobile terminal

Claims (4)

The return product information including the purchase identification number, product type, product name, number of products, and product photos taken of the returned product is generated by the purchaser's input, and the location information included in the product photo is returned as the return location information. A return request module that converts to and generates and transmits return request information including the return request time input by the purchaser;
The return product information and the return request information are received from the return application module, and the product information including product type, product name, and product image is stored in the sales history DB unit based on the purchase identification number. A return receipt module for extracting corresponding sales detail information, generating and transmitting return receipt information including the extracted sales product information and the return request information;
By analyzing the return reception information received from the return reception module, the pickup manager information matching the return reception information is extracted from the pickup manager DB unit, and a pick-up person is designated, and the return reception information is responded from the actual check item DB unit. A pickup request module for extracting the due diligence check item information to generate the due diligence request information, and then transmitting the pickup request information including the due diligence request information to a pickup person's portable terminal;
It is provided in the pick-up person's portable terminal, and has an answer information input unit receiving answer information for the due diligence request information among the pickup request information received from the pickup request module, and generates product due diligence information based on the answer information. A count information input module provided with a product count information generation unit for transmission; And
Pick up using the location information included in the picture of the returned product including; a return approval judgment module that analyzes the due diligence information received from the due diligence information input module to determine whether to approve the return and generates and provides return availability information A return service system that can be requested. The method of claim 1,
The return application module,
A location information extracting unit that checks whether to use the location information included in the product photo, and extracts the location information including latitude and longitude from the product photo when the purchaser agrees to use it;
After extracting the address information corresponding to the location information from the address information DB unit in which the address information including latitude and longitude coordinates is previously stored and converting it into text format, the postal code information for each address information is stored in the postal code DB unit. A location information conversion unit that extracts postal code information corresponding to the address information and converts it into the return location information,
Including a return request information generation unit that generates return request information including return location information and return request time by merging the return location information converted by location information conversion by the buyer through the input unit of the purchaser's terminal. A return service system that enables a pickup request by utilizing the location information included in the picture of the returned product as a feature. The method of claim 1,
The pickup request module,
By analyzing the return reception information received from the return reception module, the return reception is received from the actual check item DB unit in which the actual check item information including a plurality of check items for each product type and a plurality of options for the check item is previously stored. A due diligence request information generation unit that extracts the due diligence check item information corresponding to the information, and generates due diligence request information based on the extracted due diligence check item information,
By analyzing the return reception information received from the return reception module, the return reception information from the pickup manager DB unit in which pickup manager information including a delivery area range, delivery schedule, and mobile terminal information for a plurality of pickup managers is previously stored. A pickup manager matching unit that extracts the pickup manager information matching in and designates it as the pickup manager information,
The pickup person portable terminal designated by generating pickup request information including the inspection request information generated by the inspection request information generating unit, and checking the mobile terminal information included in the pickup person information designated by the pickup person matching unit. A return service system in which a pickup request is possible using location information included in a picture of a returned product, characterized in that it comprises a pickup request information transmission unit that transmits the pickup request information to the pickup request information. The method of claim 1,
The return approval judgment module,
Analyzing the due diligence information received from the due diligence information input module to determine whether to approve the return,
A return condition confirmation unit that generates due diligence confirmation information based on the answer information included in the goods due diligence information;
An image that receives a product image included in the return receipt information from the pickup request module, compares and analyzes the received product image and the actual image included in the actual product information, and generates image comparison information based on the analysis result With the comparative analysis department,
A return service system in which a pickup request is possible using location information included in a photograph of a returned product, characterized in that it includes a sale price determination unit that generates return availability information based on the due diligence confirmation information and the image comparison information.

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