KR20200089485A - Design-technology fusion quality estimating flatform providing method - Google Patents

Abstract

The present invention relates to a method for providing a design-technology fusion quality authentication/evaluation platform to evaluate and authenticate a design-technology fusion quality based on user experience. According to the present invention, the method uses: a client computer system (60) requesting authentication/evaluation of a design-technology fusion quality through an Internet communication network; a consulting server (70) performing and consulting the authentication/evaluation requested by the client computer system (60); and a management server (80) providing a platform (100A) for authenticating and evaluating the design-technology fusion quality, providing a cognitive sensation database for evaluation and an evaluation case database to the consulting server (70), and selecting the consulting server (70) for performing the authentication/evaluation requested by the client computer system (60). The platform (100A) sequentially performs: an evaluation planning step (S100) of guiding the client computer system (60) to input items in a sheet type frame, in which a field, a function, a component, and the like of a corresponding product are set as a field in a request form, after login; an evaluation performing step (S200) of allowing the management server to select a consulting server (70) specified in corresponding content based on text content input in each field of the evaluation planning step (S100) and select the component based on the input text content to design evaluation and perform the evaluation based on a cognitive sensation database, on which user experience is reflected, provided from the management server (80); and an evaluation result integration step (S300) of providing an evaluation result for each evaluation result item field provided from the management server (80) based on the evaluation result.

Description

Design-technology fusion quality estimating flatform providing method}

The present invention relates to a method for providing a design-technology convergence quality certification evaluation platform.

For online shopping using a communication network such as the Internet, for access to product information, use a HTML browser (HTML; Hiper Text Mark-up Language) or a web browser using VRML (Virtual Reality Modeling Language). You can easily check product information. When ordering, select the desired product and enter information about the order. After the order is placed, an order statement indicating the contents of the ordered product and the purchase price will be sent by e-mail or in writing. In most cases, the product will be delivered by courier a few days later. Products available electronically through the network, such as software, are immediately downloaded and delivered to the purchaser. When using a credit card, payments and withdrawal notices are sent from the credit card company by counting the purchaser's usage history or revolving payment amount from the credit card company in the past month, and automatically withdrawn from the bank account on a predetermined date. Of course, you can also debit using Internet banking.

An example of such a configuration is composed of a client (user, member) 10, an internet network 30, a delivery management server 40, a shopping server 20, and a payment management server 50 as shown in FIG. 1. do. The client 10 connects the input device 12, the output device 13, the storage device 14, and the communication cable 15 to the computer 11. The device configuration of the delivery management server 40 and the payment management server 50 is the same as that of the shopping server 20, respectively, computers 41, 51, 21, storage devices 42, 52, 22, and communication cables ( 43,53,23). In this case, the communication line is shown as a communication cable, but it can also be implemented as a wireless network.

In this way, when the client 10 connects to the shopping server 20 through the Internet network 30 and selects a desired product and makes a purchase request, the shopping server 20 receives the purchase cost from the payment management server 50. Payment is made, and the delivery is made through the delivery management server 40, and when the purchased product is delivered to the client by delivery through the delivery management server 40, the cost is paid to the payment management server 50 using a card or the like. In addition, the progress step according to the purchase can recognize the status of delivery through the delivery management server 40 and the status of cost payment through the payment management server 50 so that the intermediate step can be easily known.

However, this method implements simple commerce, and it does not provide technology to evaluate and consult design development products.

In general, usability is the basis of technology and design development, and is a term that describes how easy it is to use when using a tool or man-made object service to achieve a certain purpose. In particular, it refers to the value of pursuing the simplicity and accuracy experienced in human-computer interaction and the interaction between the user and the computer used in the production of computer programs or websites created in the field of computer science.

Product usability refers to the level of consumer satisfaction related to product use. For example, if a product can be used more conveniently and intuitively, it can be said that the product is a product with high product usability. Can. If a product developed by a company that invests a lot of money and time is uncomfortable to use, the product will be out of the consumer. On the contrary, it will dominate the worldwide MP3 market with a unique user interface (UI). As you can see from the example of an iPod player, a convenient and original usability product is recognized by consumers and will have a long-lasting preference for consumers in the long run.

Usability is related to the physiological and psychological aspects of the user's mind. This can be seen in three ways: First, efficiency is more efficient to use, and it takes less time to accomplish certain things. Second, the ease of learning means that it is easy to learn how to operate from observing the object until it can be handled. Third, the satisfaction of use relates to the experience of a satisfying feeling that a user feels while using.

The concept of usability evaluation is gradually increasing in functions to be operated and controlled in one device due to the recent rapid technological progress and the trend of convergence of consumer electronic devices as shown in FIG. 2. In addition, due to the horizontal division of labor in the manufacturing industry, the degree of technological differentiation among brands is weakening, and as the frequency of consumers replacing products is getting faster, consumer attention is shifting from product durability to ease of use. By analyzing the usability of users, proposing the user's experience model by deriving potential needs and new ideas from the customer's usage situation, and proactive behavior (presenting the user's experience model) rather than the existing passive form (presenting service problems) Design development) is being transformed.

Among the status of usability evaluation market, the domestic market is conducting user evaluation in the field of market research and consulting as shown in Fig. 3, and the market is expected to continue to grow with the advancement of the industrial structure. In particular, it is expected that the potential demand of the company will grow through the provision of infrastructure.

As for the necessity of design usability evaluation, the importance of usability research is increasing due to the leveling of technology and the maturity of the consumer market, and efforts to differentiate products are expanding through this. This change began in an effort to bridge the gap between the user mental model of the product and the functional algorithm of the actual product. Since the 1980s, there has been a movement to continuously observe various reactions of users on products and to establish a fast and flexible circulation system of the design process as it evolved into user-centered design to involve users in the entire process of design development. .

As for the necessity of design usability evaluation (UT), as a result of conducting a preliminary survey on 20 domestic professional company development managers (over the manager's level) as shown in FIG. 5, the need for usability evaluation is recognized by companies, but information and systematic methodology It appears that they are feeling the limit due to lack. In particular, there has been no technology developed to evaluate whether quality and performance are maintained above a certain level by reducing time wasted by developers by certifying quality by combining technologies such as usability with technology and design.

An object of the present invention is to provide a method for providing evaluation platform for domestic B2C small and medium-sized manufacturing companies to evaluate and certify design-technology convergence quality from a user experience perspective for product design differentiation in the product commercialization stage. will be.

Another object of the present invention is to help small and medium-sized businesses that have existing products to develop new products in the existing product area or related product areas, and to ensure product competitiveness by improving the customer's use experience. Will do.

Another object of the present invention is to provide a service that utilizes a platform in which an evaluation company, a professional evaluation agency that is an evaluation subject, separates from a manufacturing company that has requested evaluation to secure reliability and fairness of evaluation when evaluating for obtaining usability certification. will be.

To this end, claim 1 applies for the design-technology convergence quality certification evaluation through the Internet communication network, allows the client system to check the information on the selection status of the consulting firm and the evaluation progress level, and is restricted from being able to identify the matched consulting firm. Computer system;

A consulting server for performing and consulting the certification evaluation requested by the client's computer system through an Internet communication network;

Consulting server that manages design-technology convergence quality certification evaluation, provides a platform for certification evaluation, provides a cognitive sensitivity database for evaluation, and a database of evaluation examples to the consulting server, and performs authentication evaluation requested by the client computer system Using a system including a management server for selecting;

The platform includes an evaluation planning step of inducing a client to write an item in a sheet-shaped frame in which a field and a name, a desired function and a component of a product are defined as a field after logging in through a client computer system;

When a consulting server specialized in the relevant content is selected from the management server based on the text content of each field in the evaluation planning stage, an alarm is sent to deliver the product to be evaluated to the consulting server of the consulting company when a consulting company is selected as the management server, which is the certification agency. The management server delivers the evaluation product to the consulting company, and the consulting server analyzes the product and starts the evaluation design using the platform, selects components based on the contents of the description text, designs the evaluation, and performs the evaluation when performing evaluation on the platform. An evaluation performance step of performing an evaluation based on the results after performing the evaluation; And

Based on the evaluation results, the platform performs the evaluation result synthesis step of providing evaluation results for each evaluation result item field provided by the management server on the platform.

To this end, claim 2 further performs the authentication step on the platform that performs the authentication by evaluating on the basis of the text content written as a field in the evaluation result after the evaluation result synthesis step.

For this purpose, the platform includes an evaluation planning frame, an evaluation design and execution frame, a comprehensive evaluation result frame, and a review and deliberation certification frame, in the evaluation planning frame, the evaluation planning phase, in the evaluation design and execution frame, the evaluation performance phase, The evaluation result synthesis frame performs the evaluation result synthesis step, and the audit and deliberation authentication frame performs the authentication step.

For this, claim 4 consists of a framework divided into four subframes: an evaluation planning frame, an evaluation design and execution frame, an evaluation result synthesis frame, and a review and deliberation certification frame, and 26 subdesk.

Claim 5 for this purpose is to perform the evaluation results in real time to improve the completeness of the evaluation design by utilizing the user's characteristic information and the cognitive sensitivity database for the design guide when analyzing the evaluation design and evaluation results in the evaluation execution step.

As described above, the present invention provides a method for providing an evaluation platform for domestic B2C small and medium-sized manufacturing companies to evaluate and certify design-technology convergence quality from a user experience point of view for differentiated product design in the product commercialization stage. do.

The present invention supports a small and medium-sized company having an existing product to develop a new product in an existing product area or an associated product area and to launch a new product to improve the customer's use experience to secure product competitiveness.

The present invention provides a service using a platform in which a manufacturing company that has requested evaluation to secure reliability and fairness of evaluation when evaluating to obtain usability certification is separated from an evaluator, which is a professional evaluation agency that is an evaluation subject, is interlocked.

1 is a general Internet commerce system configuration diagram,
2 is a general usability evaluation conceptual diagram,
3 is a usability evaluation market status,
4 is an explanatory diagram of the necessity for design usability evaluation;
5 is a graph showing the need for design usability evaluation,
6 is a system configuration diagram of the present invention,
7 is an exemplary platform frame of the present invention,
Figure 8 is an exemplary evaluation application form of the present invention,
9 is an exemplary self-evaluation application example of the present invention,
10 is an exemplary diagram for preparing a proposal of the present invention,
11 is an exemplary illustration of evaluation design and performance of the present invention,
12 is an exemplary view of a product evaluation example of the present invention,
13 is an exemplary cognitive database of the present invention,
14 is an evaluation process diagram by the platform of the present invention.

Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings.

Apply for the design-technology convergence quality certification evaluation through the Internet communication network, request the client computer system to check the information on the selection status of the consulting company, the evaluation progress level, and the client computer system (60 that is restricted from being able to identify the matched consulting company) );

Consulting server (70) for performing and consulting the authentication evaluation requested by the client computer system (60) to the Internet communication network (30);

Manage design-technology convergence quality certification evaluation, provide a platform (100A) for certification evaluation, provide a cognitive sensitivity database for evaluation, and a database of evaluation cases to the consulting server (70), and the client computer system (60) A system including a management server 80 for selecting a consulting server 70 to perform the requested authentication evaluation;

The platform (100A) is an evaluation planning step (S100) that induces a customer to enter an item in a sheet-shaped frame in which a field and a name, a desired function and a component of a product are defined as fields after logging in through the client computer system 60. ;

When the consulting server 70 of the consulting company specialized in the content is selected from the management server based on the text content of each field in the evaluation planning step S100, an alarm is sent to deliver the product to be evaluated to the consulting server 70 of the consulting company. The management server 80, which is a certification institution, delivers the evaluation product to the consulting company, and the consulting server 70 analyzes the product and starts the evaluation design using the platform, selects the component based on the description text content, and evaluates the design, When performing the evaluation on the platform, after performing the evaluation, an evaluation performance step (S200) of performing an evaluation based on the result of the evaluation; And

Based on the evaluation results, the evaluation result synthesis step (S300) of providing evaluation results for each field of evaluation result provided by the management server 80 is sequentially performed on the platform.

Following the evaluation result synthesis step (S300), the management server 80 further performs an authentication step (S400) for performing authentication by examining based on the text content written as a field in the evaluation result.

The platform includes an evaluation plan frame 100, an evaluation design and execution frame 200, an evaluation result synthesis frame 300, and a review and deliberation certification frame 400, and in the evaluation plan frame 100, an evaluation plan In the step (S100), in the evaluation design and execution frame 200, in the evaluation execution step (S200), in the evaluation result synthesis frame 300, in the evaluation result synthesis step (S300), and in the evaluation and deliberation authentication frame 400, the authentication step ( S400).

The platform is divided into four stages of the evaluation planning frame 100, the evaluation design and execution frame 200, the evaluation result synthesis frame 300, and the examination and deliberation authentication frame 400, and 26 subdesks. It consists of a framework.

In the evaluation execution step (S200), an alarm sounds to select a component based on the content of the configuration text created in the evaluation planning step (S100) and deliver the product to be evaluated to the consulting server of the construction company, and the authentication management server 80 The evaluation product is delivered to the consulting server of the consulting company, and the consulting company sees the product, analyzes it, starts the evaluation design using the platform, and performs evaluation in real time based on the evaluation result. If necessary, when analyzing the evaluation design and evaluation results, it is good to perform evaluation results in real time to improve the completeness of the evaluation design by utilizing the user characteristic information and the cognitive sensitivity database for the design guide.

The management server 80, which is the main server in the present invention, is a four-step evaluation plan frame 100, evaluation design and execution frame 200, evaluation result synthesis frame 300, and evaluation that supports design-technology convergence quality certification evaluation. And a deliberation recognition frame 400, a platform consisting of a framework divided into 26 detailed tasks, and an evaluation design toolkit utilizing cognitive and emotional information to provide real-time through a design technology convergence quality certification evaluation system.

The client computer system 60 used by the applicant company in the present invention means one system selected from a desktop computer, a laptop computer, a smart notebook, a smart phone, and the like, and is a computer system of a manufacturing company that applies for usability evaluation and certification. By connecting with the management server 80 online using the communication network 30, it is possible to perform membership registration, evaluation and certification application, self-evaluation function according to guidelines, progress check function, communication function such as opinion presentation, etc. .

The consulting server 70 used by the consulting company in the present invention performs communication functions such as membership registration, evaluation plan creation, evaluation design function, progress status for each stage of evaluation execution, result registration function, result report creation function, and opinion presentation. This allows the client to perform it through the client computer system 60 with the permission of the management server 80.

The management server 80 in the present invention corresponds to the main server of the certification authority, consulting company and examination*?* pool management function of evaluation committee, evaluation and certification application history management and inquiry function, step-by-step result inquiry and download function, Evaluation and certification result registration function, opinion presentation and communication functions can be performed, and various data and programs are stored in the storage device 82.

In the design-technology convergence quality certification evaluation system of the present invention, the four steps shown in FIG. 7 are an evaluation planning frame 100, an evaluation design and execution frame 200, an evaluation result synthesis frame 300, a review and deliberation recognition frame ( 400), the evaluation planning step (S100) through the evaluation planning frame 100 is made by the request of the evaluation of the applicant company, and the application field items provided in the management server 80 on the system (evaluation planning frame ( The evaluation application as shown in Fig. 8 is provided to describe the evaluation target and the product to be evaluated in the detailed task in 100).

In the case of applying for self-evaluation in the evaluation planning step (S100), the evaluation as shown in FIG. 9 can be performed immediately without the approval of the system administrator according to the framework.

In the case of applying for certification evaluation, the application is accepted after approval of the management server 80 for the application.

The management server 80 may accept or reject the application after reviewing it, and may write down a reason for rejection.

When the client's computer system (60) of the requesting company applies for certification evaluation in the evaluation planning stage (S100), and the application is completed, the consulting server can check the receipt in the application list through the consulting server (70). 80 makes a link. Consulting server 70 sees the application and prepares a proposal as shown in FIG. 10, and management server 80 examines various proposals, and then the applicant client computer 60 and consulting server consulting server 70 have a high matching probability in text. Matches. Due to the nature of the certification evaluation system, the client computer system cannot check the consulting server 70 information, which is a consulting company.

Subsequently, in the evaluation execution phase (S200), the evaluation design and execution frame (200) interworking with the company selects the product to be evaluated and extracts and evaluates UX (User Experience, UX) evaluation indicators according to the components of the product. The selection of indicators through the importance evaluation of the indicators, and the evaluation environment and evaluator links are made according to the development of the evaluation sheet and the characteristics of the product. The evaluation performance corresponds to the execution phase for the items determined in the evaluation design. After the product is determined and the items to be evaluated are selected, an evaluation execution plan is prepared, and then the measurement is performed.

In the evaluation execution step (S200), a product component DB is searched in text to select a product component for the corresponding product (FIG. 11). If there is no component of the evaluation product in the provided DB, the user can add and modify the component directly.

After selecting the product component, select the evaluation index corresponding to the product component by using the basically provided evaluation index DB. As with product components, additional evaluation indicators that are not in the DB can be entered.

After selecting the evaluation index, the scenario for product evaluation and UX evaluation tasks are summarized in each question. At this time, it is possible to refer to the sensibility DB as shown in FIG. 13, the design guide DB, and the evaluation example DB as shown in FIG. 12 provided by uploading data of the storage device 82 of the management server 80 on the platform. The cognitive sensory database uses known technology, for example, the use of ECS toolkits of Korean Patent Registration Nos. 10-0995310 and 10-1089829 can be exemplified as in Table 1 below.

In addition, the color body corresponding to the sensitivity of the ECS toolkit can be exemplified as shown in Table 2 below.

Then, after setting the evaluation scenario and task, the evaluators can be formed. For evaluating usability evaluation, expert evaluators can only be configured in the pool of expert evaluators managed by a certification authority (management server) when evaluators are configured. A general evaluator pool is also provided, but if the evaluation pool does not cover the target user of the evaluation product, the evaluator can directly register the general user to form an evaluation group.

In the evaluation execution step (S200), an evaluation activity in a limited space equipped with a special environment may be performed, or methods in a field-oriented environment may be performed. Prior to the evaluation, detailed information on the product, evaluation environment, and evaluation method is provided to the evaluator, so that more objective and standardized evaluation can be performed. However, it is carried out complementarily according to the plan established through the advice and consultation of evaluation experts, and even if it is based on the plan, various situations and variables can occur in the actual process of measuring methodology.

On the system, the management server 80 may provide note information so as to evaluate each pre-recognition content for the evaluator and overall information on the evaluation performance.

In the evaluation result synthesis step (S300), there is a case where there is a standardized analysis method for each activity as a comprehensive process for analyzing the results, but it is generally determined according to the requirements for the format of the final result. In other words, various forms can be given for each activity, such as the general case where numerical analysis and conclusions are required, and the sharing of evaluation contents with stakeholders through images or videos. Once the format of the final report is determined, the results of the analysis synthesis are prepared to fit the final report and delivery format. When the scope of evaluation is extended, the evaluation results may be visualized and transmitted, and a response to a problem identified in the evaluation process or a proposal of an improvement/innovation method may be included and reported. In this form, the contents of each field in the management server 80 are described for each process, thereby functioning to achieve uniform results.

After the evaluation of the consulting company through the consulting server 70, the management server 80 authenticates according to the request for examination and deliberation authentication of the requesting company (the manufacturing company), which is the client computer system 60.

The management server 80 checks the authentication requirements, selects online based on the text of each evaluation result field, and synthesizes the evaluation results evaluated by the consulting server 70 through the linked deliberation committee (computer system). Upload on

The client computer system 60, which is a user, can design and perform evaluation using the evaluation framework and knowledge DB provided through the platform 100A basically provided in the management server 80, which is an evaluation as shown in FIG. It can be seen that it is performed by the process. In addition to the DB provided by uploading and providing data from the storage device 82 of the management server 80, the evaluation example DB using the platform 100A and the DB directly input by the user are returned to complement the system DB, such as artificial intelligence. Perform to evolve.

30;Internet communication network 60;Client computer system 70;Consulting server 80;Management server 82;Storage device 100;Evaluation planning frame 200;Evaluation design and execution frame 300;Comprehensive evaluation result frame 400;Review and deliberation recognition frame

Claims (5)

Apply for the design-technology convergence quality certification evaluation through the Internet communication network, request the client computer system to check the information of the consulting company selection status, evaluation progress level, and the client computer system that is restricted from being able to identify the matched consulting company (60 );
Consulting server (70) for performing and consulting the authentication evaluation requested by the client computer system (60) to the Internet communication network (30);
Manage design-technology convergence quality certification evaluation, provide a platform (100A) for certification evaluation, provide a cognitive sensitivity database for evaluation, and a database of evaluation cases to the consulting server (70), and the client computer system (60) A system including a management server 80 for selecting a consulting server 70 to perform the requested authentication evaluation;
The platform (100A) is an evaluation planning step (S100) to log in through the client computer system 60, and to induce an item to be written in a sheet-shaped frame in which a field and a name, a desired function and a component of a product are set as fields in the request form. ;
When the consulting server 70 for a consulting company specialized in the relevant content is selected from the management server based on the description text content of each field in the evaluation planning step (S100), an alarm is sent to deliver the product to be evaluated to the consulting server 70 of the consulting company. The management server 80, which is an authentication institution, delivers the evaluation product to the consulting company, and the consulting server 70 analyzes the product and starts the evaluation design using the platform, selects components based on the contents of the description text, and evaluates the design. When performing the evaluation on the platform, after performing the evaluation, an evaluation performance step of performing an evaluation based on the results (S200); And
A method of providing a design-technology convergence quality certification evaluation platform characterized by sequentially performing an evaluation result synthesis step (S300) in which a platform provides evaluation results for each evaluation result item field provided by the management server 80 based on the evaluation results.
The method according to claim 1, after the evaluation result synthesis step (S300), the management server 80 further performs the authentication step (S400) on the platform to perform authentication by examining based on the text content written as a field in the evaluation result. Characteristic design-technology convergence quality certification evaluation platform provision method.
3. The platform of claim 2, wherein the platform includes an evaluation plan frame (100), an evaluation design and performance frame (200), an evaluation result synthesis frame (300), and a review and deliberation certification frame (400), and an evaluation plan frame (100). ) In the evaluation planning stage (S100), in the evaluation design and execution frame 200, in the evaluation execution stage (S200), in the evaluation result synthesis frame 300, in the evaluation result synthesis stage (S300), and in the evaluation and deliberation certification frame 400 In the method of providing a design-technology convergence quality certification evaluation platform, characterized in that performing the certification step (S400).
5. The platform of claim 4, wherein the platform includes four stages of the evaluation planning frame (100), the evaluation design and execution frame (200), the evaluation result synthesis frame (300), and the examination and deliberation certification frame (400), and 26 subs. A method of providing a design-technology convergence quality certification evaluation platform characterized by a framework divided into desks.
The method of claim 1, wherein in the evaluation execution step (S200), when analyzing the evaluation design and evaluation results, the user's characteristic information and the cognitive sensitivity database for the design guide are used to increase the completion of the evaluation design and perform the evaluation results in real time. A method of providing a design-technology convergence quality certification evaluation platform characterized by a box.

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