KR20200040464A - A On-Line Total Process Management System With Total Quality Management Solution And A Operation Method With The Total Process Management System With Total Quality Management Solution Thereof - Google Patents

Abstract

The present invention relates to a total process management system capable of satisfying the quality of a product and service requested by various customers. According to the present invention, the total process management system comprises: a process integration solution connecting a consulted company employee terminal and a consulting company employee terminal online in a wired/wireless manner; a strategy module establishing risk analysis management and strategy for attaining a project to form a basis for advancing a process; a process design module using a web editor to make a flowchart for advancing the process in accordance with a goal of the project and storing data, such as regulation, in-house specification, and the like required in accordance with a process procedure or making the data to be linked to display the data; a key performance index (KPI) module linked with a calculation formula capable of defining and calculating a KPI of the project to monitor and evaluate an advancing process to visually display an advancing state; a project management system (PMS) module establishing an advancing schedule in accordance with the project to display an attainment state by step and visually displaying a situation that a management department manages the project; an operation module storing a business standard to enable a department actually advancing the project to advance business based on a related standard in accordance with the project, advancing the project in accordance with a manual, and statistically displaying a business status of the department advancing the project; and an improvement module examining, investigating, and evaluating the advanced project to check and post the state of project progress, and making a corrective action to be improved to improve the process of the project.

Description

{A On-Line Total Process Management System With Total Quality Management Solution And A Operation Method With The Total Process Management System With Total Quality Management Solution Thereof}

The present invention relates to an online integrated process management system for securing a competitive advantage by improving the quality of products and services, and more particularly, to an IT-based integrated process management system using the online process integration solution and a method of operating the system .

 In general, TQM (Total Quality Management) is a method of managing all areas of a company such as marketing, engineering, and production beyond organizational quality management for the purpose of customer satisfaction.In the meantime, the process between all employees and consulting firms in the off-line state It was a comprehensive quality management technique that has been underway for innovation.

However, in the off-line state, TQM (Total Quality Management) exposed many problems in the situation that the times environment was on-line.

In an era where work is possible anytime, anywhere, Total Quality Management (TQM) using only Off-Line is not suitable for the times, and consulting firms visit companies for guidance or research (Audit) to pay for expenses due to enormous time factors. As an increasing factor, a new solution in an on-line environment is required.

Various methods have been studied to solve these problems.

Korean Registered Patent 10-1723767

The present invention is an integrated process management system using a process integration solution in which the terminal of the consulting company employee and the terminal of the consulting guidance company are connected by wire or wireless in the online state as described above, for solving the quality needs of various customers' products and services. Provides a system and a method of operating the system.

As a means to achieve the above object,

A process integration solution in which the terminal of the consulting company and the terminal of the consulting guidance company are connected by wire or wireless in the online state;

Strategy module to establish the foundation for process progress by establishing risk analysis management and strategy to achieve the project in the process integration solution;

Process design (process) in which a standard (flow chart) for processing a process according to the project goals is created using a web editor, and data such as required regulations and company standards can be stored or linked according to the process procedure. design) bar;

A key performance indicator (KPI) module in which progress is monitored and evaluated in conjunction with a calculation formula that can be numerically calculated by defining key performance indicators in the progress of the project process, and progress is visually displayed;

 A project management system (PMS) module that displays progress status for each stage by establishing a time schedule according to the project for management of the project process and visually displays the status of the management department managing the project;

In the department that is actually carrying out the project, the work standard is stored and the project is performed according to the manual so that work can be carried out according to the relevant standard according to the project, and the operation status of each relevant progress department is statistically displayed. Hairline;

An improvement module that improves the project process by reviewing and evaluating the progress of the project, grasping and publishing the status of the project, and making corrective actions that can be improved;

 A community line that posts and announces announcements and meetings for project progress;

It includes the department controlling the project and the system control module that posts related matters.

The process integration solution may be stored in a web server or stored and operated in an in-house server.

In the process design line, a standard (flow chart) for performing a process includes a turtle chart.

The key performance indicator (KPI) line includes performance-related knowledge assets related to quality, environment, and safety.

The project management system (PMS) bar includes that the progress of the management department appears in a visible form with a graph or warning indicator.

The operation line includes that the progress of the department is statistically processed and posted by real-time data.

The improvement (improvement) bar includes consulting and directing the visit to a consulting company or accessing the system through wired or wireless.

In the improvement (improvement) line, the evaluation of the evaluation of evaluation includes programmatically weighted evaluation.

As a means to achieve the above object,

The project risk is analyzed and evaluated and entered into the strategy bar;

Creating and storing a standard (flow chart) that proceeds with a process according to a project goal in a process design line using a web editor;

In the key performance indicator (KPI) line, in the progress of the project process, the key performance indicator is defined and linked with a calculation formula that can be numerically calculated to monitor and evaluate the progress and visually display the progress;

 In the project management system (PMS) line, the step of displaying the achievement status of each stage in the situation of managing the project according to the progress time plan of the management department according to the project for managing the project process progress;

 A step in which the work status of the department substantially performing the project in the operation line is statistically displayed as the work progresses according to the relevant standard according to the project;

It includes the steps of improving the project process by making a corrective action that can be improved by grasping the progress of the project by examining and evaluating the project progressed in the improvement line.

In the process design line, the standard (flow chart) for performing the process includes making a turtle chart.

The project management system (PMS) line includes that the progress of the management department is shown in a visible form with a graph or warning indicator.

The improvement (improvement) bar includes a consulting guidance company to visit the survey or to access and guide the system through wired or wireless.

According to the present invention as described above, an IT-based integrated process management system using an online process integration solution and a method operated by the system can smoothly perform and manage the project.

In addition, it is possible to simplify project execution with an IT-based integrated process management system using an online process integration solution and a method operated by the system.

1 is a block diagram showing the concept of an IT-based integrated process management system using the online process integration solution of the present invention.
2 is a block diagram showing the configuration of the main line constituting the online process integration solution of the present invention.
Figure 3 is a picture showing a strategy (strategy) bar screen constituting the online process integration solution of the present invention.
4 is a photograph showing a detailed screen of a strategy bar constituting the online process integration solution of the present invention.
FIG. 5 is a photograph showing a process design module screen constituting the online process integration solution of the present invention.
FIG. 6 is a photograph showing a detailed screen of a process design module constituting the online process integration solution of the present invention.
7 is a photograph showing a key performance indicator (KPI) bar screen constituting the online process integration solution of the present invention.
8 is a photograph showing a detailed screen of key performance indicator (KPI) modules constituting the online process integration solution of the present invention.
9 is a photograph showing a project management system (PMS) module screen constituting the online process integration solution of the present invention.
10 is a photograph showing a detailed screen of a project management system (PMS) module constituting the online process integration solution of the present invention.
11 is a photograph showing an operation line screen constituting the online process integration solution of the present invention.
12 is a photograph showing a detailed screen of an operation line constituting the online process integration solution of the present invention.
13 is a picture showing an improvement (improvement) bar screen constituting the online process integration solution of the present invention.
FIG. 14 is a photograph showing a detailed screen of an improvement line constituting the online process integration solution of the present invention.
FIG. 15 is a photograph showing a community bar screen constituting the online process integration solution of the present invention.
16 is a photograph showing a system control module screen constituting the online process integration solution of the present invention.
17 is a flow chart showing the steps of operating the IT-based integrated process management system using the online process integration solution of the present invention.

With respect to the embodiments of the present invention published in the text, specific structural or functional descriptions are exemplified only for the purpose of illustrating the embodiments of the present invention, and the embodiments of the present invention can be implemented in various forms and the text It should not be construed as being limited to the embodiments described in.

The present invention can be applied to various changes and may have various forms, and specific embodiments will be illustrated in the drawings and described in the text. However, this is not intended to limit the present invention to a specific disclosure form, it should be understood to include all modifications, equivalents, and substitutes included in the spirit and scope of the present invention. In describing each drawing, similar reference numerals are used for components.

Terms such as first and second may be used to describe various components, but the components should not be limited by the terms. The terms are used only for the purpose of distinguishing one component from other components. For example, the first component may be referred to as the second component without departing from the scope of the present invention, and similarly, the second component may also be referred to as the first component.

When an element is said to be "connected" or "connected" to another component, it is understood that other components may be directly connected to or connected to the other component, but other components may exist in the middle. It should be. On the other hand, when a component is said to be "directly connected" or "directly connected" to another component, it should be understood that no other component exists in the middle. Other expressions describing the relationship between the components, such as "between" and "immediately between" or "adjacent to" and "directly neighboring to," should be interpreted similarly.

The terms used in this application are only used to describe specific embodiments, and are not intended to limit the present invention. Singular expressions include plural expressions unless the context clearly indicates otherwise. In this application, the terms "include" or "have" are intended to indicate that a feature, number, step, action, component, part, or combination thereof is provided, and that one or more of them are present. It should be understood that it does not preclude the presence or addition possibility of other features or numbers, steps, actions, components, parts or combinations thereof.

Unless otherwise defined, all terms used herein, including technical or scientific terms, have the same meaning as commonly understood by a person skilled in the art to which the present invention pertains. Terms such as those defined in a commonly used dictionary should be interpreted as having meanings consistent with meanings in the context of related technologies, and should not be interpreted as ideal or excessively formal meanings unless explicitly defined in the present application. Does not.

Hereinafter, preferred embodiments of the present invention will be described with reference to the accompanying drawings. The same reference numerals are used for the same components in the drawings, and duplicate descriptions for the same components are omitted.

1 is a block diagram showing the concept of an IT-based integrated process management system using the online process integration solution of the present invention.

Referring to FIG. 1, the IT-based integrated process management system 100 has a built-in process integration solution (Total Quality Management Solution TQMS 110) in a web server or an in-house server, and the process integration solution 110 is wired or wireless. It is connected to the consulting company employee terminal 120 and the consulting guidance company employee terminal 130.

Detailed description will be made with reference to the detailed drawings.

2 is a block diagram showing the configuration of the main line constituting the online process integration solution of the present invention.

Referring to Figure 2, the online process integration solution 110 of the present invention, the risk analysis management and strategy for achieving the project to create a basis for the process progress (strategy) module 140; Process design (process) in which a standard (flow chart) for processing a process according to the project goals is created using a web editor, and data such as required regulations and company standards can be stored or linked according to the process procedure. design) bar 150; A key performance indicator (KPI) module 160 in which progress is monitored and evaluated in conjunction with a calculation formula that can be numerically calculated by defining key performance indicators in the progress of the project process, and progress is visually displayed; A project management system (PMS) module 170 in which a progress time step is established according to a project for progress management of a project process, and a status of each stage is displayed and a situation in which a management department manages a project is visually displayed; In the department that is actually carrying out the project, the work standard is stored and the project is performed according to the manual so that work can be carried out according to the relevant standard according to the project, and the operation status of each relevant progress department is statistically displayed. A stem 180; An improvement module 190 to improve the project process by making a corrective action that can be improved and grasping and publishing the progress of the project by examining and evaluating the progress of the project; A community bar 200 for posting and informing announcements and meetings for the progress of the project; It consists of the department controlling the project and the system control module 210 for posting related matters.

The detailed description of each line will be explained with reference to the picture of the screen of the main line and important details.

Figure 3 is a picture showing a strategy (strategy) bar screen constituting the online process integration solution of the present invention.

4 is a photograph showing a detailed screen of a strategy bar constituting the online process integration solution of the present invention.

With reference to FIGS. 3 and 4, a strategy module 140 that creates and stores and shares project strategies, analyzes project risks, creates a plan for managing risks, and trains and trains members of the project The plan and training history are kept and shared.

Strategy modules are organized so that all the members of the project can come up with ideas and publish or share ideas, as all departments and creators who plan and set plans to handle the work are decided. It is done.

However, in order to prevent changes to data for the benefit of members' voluntary activities, such as the contents of education and training history, it is divided programmatically by distinguishing areas where opinions are freely posted and areas where data manipulation is not possible.

Because it is a process of project execution in the IT environment, the screen composition is in the form of clicking with a touch or a mouse, and depending on the project, the files are organized by subject, and the dependent processes are stored as dependent files.

For example, when the education and training screen 145 is opened, an education plan for each department is posted, and a education and education history for each department is subordinated to the education plan for each department, so that content storage or viewing is suitable for the IT environment.

In addition, since the system is connected and integrated while online, the data is automatically updated programmatically. For example, when data of a person trained in the education and training department is input, it is automatically connected and stored in the education and training data of the strategy bar, so that an individual can check his / her history by reading without having to input his / her history. have.

Since the system configuration is integrated and connected, the same configuration data in each line is updated with the latest data of the input data, and common data such as business standards are connected to each other, and the contents in each line appear together.

FIG. 5 is a photograph showing a process design module screen constituting the online process integration solution of the present invention.

FIG. 6 is a photograph showing a detailed screen of a process design module constituting the online process integration solution of the present invention.

Referring to FIGS. 5 and 6, a standard (flow chart) for performing a process according to a project goal is created by using a web editor, and data such as required laws and regulations, and internal standards are stored according to the process procedure. It is a process design module 150 that can be displayed by linking.

When creating the project work standard (flow chart) 155, as shown in FIG. 6, the standard is created using a web editor, so it is easy to create a work standard because it is easy to create tables and insert pictures.

In addition, the standard work is very easy because the process design line is formed so that the work standard reflects the key elements in the process Turtle Chart method and links the trailing lines of each process.

The process design line is configured so that international standards such as the standard list and ISO standards are linked and linked to each other in the IT environment.

7 is a photograph showing a key performance indicator (KPI) bar screen constituting the online process integration solution of the present invention.

8 is a photograph showing a detailed screen of key performance indicator (KPI) modules constituting the online process integration solution of the present invention.

As described with reference to FIGS. 7 and 8, key performance indicators in which progress is monitored and evaluated in conjunction with calculation formulas that can be numerically calculated by defining key performance indicators in the progress of the project process are visually displayed. It is the (KPI) module 160.

When the key performance indicators are defined in the project progress, the calculation formula that can be numerically data is programmed, and the progress is displayed simultaneously with the target value.

As the target achievement rate is displayed, the success of the project is predicted in advance, and if the project can proceed normally, the yellow indicator lights up, and if the project progress rate is poor, the red warning light turns on, and the project progresses smoothly, so the achievement rate exceeds 100% If the green light is on, anyone can easily see the progress of the project.

As shown in Fig. 8, the project progress monitoring is divided into quarterly, semi-annually, and yearly, so that it is automatically posted, and the performance of each department is statistically displayed, so that not only the chief executive but also all employees can know the situation of each team so that the organization can be transparently managed.

9 is a photograph showing a project management system (PMS) module screen constituting the online process integration solution of the present invention.

10 is a photograph showing a detailed screen of a project management system (PMS) module constituting the online process integration solution of the present invention.

Referring to FIGS. 9 and 10, a project management system (PMS) module that displays progress status according to the project and displays the status of each stage for management of project process progress management and visually displays the status of management of the project by the management department (170).

Basic information of the project is registered, and the department in charge, detailed activities, project management activities, execution period and execution plan, and schedule management progress rate are displayed.

As shown in FIG. 10, depending on the project, the managing department, the project duration, and the progress of the project are visually displayed on the screen according to the schedule of the managed project.

The displayed data screen 175 is not integrated and calculated in the current module window because the system is interlocked, but is interlocked and automatically updated and displayed programmatically based on the latest data when project-specific data is input. do.

11 is a photograph showing an operation line screen constituting the online process integration solution of the present invention.

12 is a photograph showing a detailed screen of an operation line constituting the online process integration solution of the present invention.

Referring to FIGS. 11 and 12, the work standard is stored and the project is performed according to the manual while the work standard is stored so that the business can proceed to the relevant standard according to the project. This is the operation line 180 that is statistically displayed.

The work-related standard or international standard is configured to access the site of an external organization and is configured to carry out internationalized work in the execution stage.

Since only one department is not a process progress department, the progress and order of cooperation with related departments are displayed programmatically so that related departments can cooperate with each other. Statistics of each department are also posted in one table for business ties. Relationships can be easily identified.

It is structured so that the current status of creation, review, confirmation, approval, etc. can be visually confirmed in one execution window of the related department, and 185 of FIG. 12 can be used to grasp the current status through the detailed screen. Like the screen, the detailed screen can be displayed overlapping.

13 is a picture showing an improvement (improvement) bar screen constituting the online process integration solution of the present invention.

FIG. 14 is a photograph showing a detailed screen of an improvement line constituting the online process integration solution of the present invention.

13 and 14, it is an improvement module 190 that improves the project process by reviewing and evaluating the progress of the project, grasping and publishing the status of the project, and making corrective actions that can be improved.

It is programmed to correct and rectify and certify in an on-line state so that the progress of the project can be continuously improved and succeeded.

In order for the improvement status of the project to be programmed and visually displayed, the process standard to be audited is selected and a checklist is automatically generated. The improvement status is displayed in red, yellow, and blue like a traffic light, so you can visually check the improvement status.

As a result of the audit, a project that is in a non-conforming state can be analyzed by establishing a cause analysis, prevention of recurrence, and horizontally deployed, while remotely monitoring whether the action has been completed, so that the non-conforming project is centrally managed and adapted. In order to induce as much as possible, the nonconforming project report can be intensively managed programmatically.

The microscopic and macroscopic screens, such as the 195 screen in FIG. 14, are detailed in order to grasp the status of each department's improvement issues for each department to focus on the department's status and collect all related departments for statistical and macroscopic view. It is programmed to appear.

FIG. 15 is a photograph showing a community bar screen constituting the online process integration solution of the present invention.

Referring to FIG. 15, it is a community line 200 that posts and announces announcements and meetings for project progress. It includes a mail sending / receiving function to notify related data and notify via e-mail so that the project can be progressed smoothly by saving a list of announcements, proceedings of meetings, and update notifications of processes when the project is in progress.

16 is a photograph showing a system control module screen constituting the online process integration solution of the present invention.

Referring to FIG. 16, it is a system control module 210 that posts departments and related matters that control a project. The data of department managers who control the project are stored, and the work standards and work standard modifications for each step are stored.

17 is a flow chart showing the steps of operating the IT-based integrated process management system using the online process integration solution of the present invention.

Project risk is analyzed and evaluated, and a risk management plan is established and entered into the strategy bar. (S100, S110)

Establish risk analysis management and strategies to achieve the project, and the basics for process progress are entered into the strategy bar. When the project risk is analyzed, a plan to manage the risk is created, and the education and training plan and education history of the members who carry out the project are archived and shared.

In the process design line, create a standard (flow chart) that proceeds according to the project goals using a web editor, and level up the standard (flow chart) that progresses the process as needed. S120)

The standard work is very easy because the process design line is formed so that the work standard reflects the core elements in the process Turtle Chart method and links the predecessor of each process.

In the key performance indicator (KPI) line, in the progress of the project process, the key performance indicator is defined and linked with a calculation formula that can be numerically calculated to monitor and evaluate the progress and visually display the progress.

In the project management system (PMS) line, for the project process progress management, the status of each stage of the project management is displayed according to the project's progress time plan according to the project (S130).

In the project progress, key performance indicators are defined, and a calculation formula capable of numerically dataizing the key performance indicators is programmed, and the progress is displayed simultaneously with the target value based on real-time input data.

As the target achievement rate is displayed, the success of the project is predicted in advance, and if the project can proceed normally, the yellow indicator lights up, and if the project progress rate is poor, the red warning light turns on, and the project progresses smoothly, so the achievement rate exceeds 100% If the green light is on, anyone can easily see the progress of the project.

 In the operation line, the work status of the department that actually carries out the project is statistically displayed as the work progresses according to the relevant standard according to the project. (S140)

As the work standard is stored so that the work in the department that is actually carrying out the project can proceed to the relevant standard according to the project, the project progresses according to the manual while the work status of each relevant progress department is statistically displayed based on real-time data. do.

By reviewing and evaluating the project progressed in the improvement line, grasp the status of the project progress, and make corrective actions that can be improved to improve the project process and complete the project successfully (S150, S160).

The progress of the project is reviewed and evaluated to grasp and post the status of the project, and corrective actions that can be improved are made to improve the project process.

To improve the project's progress continuously and succeed, internal consulting, as well as external consulting guidance companies, correct and take corrective measures in the on-line state to facilitate guidance.

As described above, the present invention has been described with reference to preferred embodiments, but those skilled in the art variously modify the present invention within the scope not departing from the spirit and scope of the present invention as set forth in the claims below. You can understand that you can change it.

The present invention can be extended to an integrated process management system using an online process integration solution and its system operation method and used as a management method in all areas of a company such as production.

In addition, by expanding the spirit of the present invention, business consulting using On-Line can be performed at any time and anywhere.

100: integrated process management system 110: integrated process solution
120: Consulting company employee terminal 130: Consulting guidance company employee terminal
140: strategy bar 150: process design bar
160: Key performance indicator bar 170: Project management system bar
180: Execution bar 190: Improvement bar
200: Community bar 210: System control bar

Claims (9)

A process integration solution in which the consulting company employee terminal and the consulting guidance company employee terminal are wired or wirelessly connected while online;
Strategy module to establish the foundation for process progress by establishing risk analysis management and strategy to achieve the project in the process integration solution;
Process design (process chart) in which a standard (flow chart) for processing a process according to the project goals is created using a web editor, and data such as required regulations and internal standards can be stored or linked according to the process procedure. design) bar;
A key performance indicator (KPI) module in which progress is monitored and evaluated in conjunction with a calculation formula that can be numerically calculated by defining key performance indicators in the progress of the project process, and progress is visually displayed;
A project management system (PMS) module that displays progress status for each stage by establishing a time schedule according to the project for management of project process progress, and visually displays the situation in which the management department manages the project;
In the department that is actually carrying out the project, the work standard is stored and the project is performed according to the manual so that the work can be carried out according to the relevant standard according to the project, and the operation status of each relevant progress department is statistically displayed. Hairline;
An improvement module that improves the project process by reviewing and evaluating the progress of the project, grasping and publishing the status of the project, and making corrective actions that can be improved;
A community line that posts and announces announcements and meetings for project progress;
An integrated process management system using an online process integration solution characterized by having a project control department and a system control module for posting related matters. The integrated process management system using an online process integration solution according to claim 1, wherein the process integration solution is stored in a web server or stored and operated in an in-house server. The integrated process management system using an on-line process integration solution according to claim 1, wherein a standard flow chart in the process design line includes a turtle chart. According to claim 1, The project management system (PMS) module is an integrated process management system using an online process integration solution characterized in that the progress of the management department appears in a visible form as a graph or warning indicator. The method according to claim 4, wherein the warning indicator predicts the success of the project in advance, and if it can proceed normally, the yellow indicator turns on, and if the project progress rate is poor, the red warning lamp turns on, and the project progress proceeds smoothly to achieve the achievement rate. An integrated process management system using an online process integration solution characterized by a green light when it exceeds 100%. The project risk is analyzed and evaluated and entered into the strategy bar;
Creating and storing a standard (flow chart) that proceeds with a process according to a project goal in a process design line using a web editor;
In the key performance indicator (KPI) line, in the progress of the project process, the key performance indicator is defined and linked with a calculation formula that can be numerically calculated to monitor and evaluate the progress and visually display the progress;
In the project management system (PMS) line, the step of displaying the achievement status of each step of managing the project according to the progress time plan of the management department according to the project for managing the project process progress;
In the operation (operation) line, the status of the work of the department that is actually carrying out the project is statistically displayed as the work progresses to the relevant standard according to the project;
Operation of an integrated process management system using an online process integration solution characterized by having a step of improving the project process by making a corrective action that can be improved by identifying and reviewing the progress of the project by examining and evaluating the project progressed in the improvement line Way. The method of operating an integrated process management system using an online process integration solution according to claim 6, characterized in that the process chart in the process design line is a turtle chart. 7. The method of claim 6, wherein the project management system (PMS) module displays the progress of the management department in a visible form with graphs or warning indicators. 7. The method of operating an integrated process management system using an online process integration solution according to claim 6, wherein the improvement line is characterized by a consulting guidance company visiting survey or accessing the system through wired or wireless.

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