KR20200013831A - System for calling and feedback using virtual button by the web - Google Patents

Abstract

The present invention relates to a system for calling and feedback using a web-based virtual button to perform a request for needs and feedback for the request by using a virtual button displayed on a web browser of a terminal device. Therefore, the present invention can perform and transfer a request and feedback in an environment in which a separate application does not need to be installed. In addition, the present invention recognizes a one-time recognition means (for example, QR code) by a terminal device to receive a virtual button by the terminal device. The one-time recognition means is periodically recreated by a device which displays the corresponding recognition means to be displayed on the corresponding device. Even if a user who has previously accessed a server through the terminal device does not access in a URL route provided by a newly created recognition means, the access is determined as abnormal access to be blocked. Therefore, user entities (for example, stores and the like) using the present invention are allowed to improve reliability and secure stability.

Description

Call and feedback system using web-based virtual button {SYSTEM FOR CALLING AND FEEDBACK USING VIRTUAL BUTTON BY THE WEB}

The present invention relates to a call and feedback system using a web-based virtual button for performing a request for a request and feedback on a request using a virtual button displayed on a web browser of a terminal device.

Therefore, the present invention can perform and deliver a request and feedback in an environment that does not require the installation of a separate app.

In addition, the present invention to recognize the one-time recognition means (for example, QR code) to the terminal device in order to receive the virtual button to the terminal device, the one-time recognition means is regenerated every predetermined period in the device displaying the recognition means; As it is displayed on the device, even if the user has previously accessed the server through the terminal device, if it does not access the URL path provided through the newly generated recognition means to determine the abnormal access to block the access, using the present invention The present invention relates to a call and feedback system using a web-based virtual button, which enables a user (for example, a store) to improve reliability and ensure stability.

It's easy to see around you when you're using a call bell to call an employee or manager in a restaurant, hospital, hotel, etc. or to request a service.

At this time, the operation method of the call bell is a RF (AM or FM) transmission method, a method of transmitting a beacon (Beacon) signal based on low power Bluetooth technology is used.

However, the conventional method of calling an employee in the store by using such a call bell does not inform about the reason for the call, and simply transmits a call signal, so that the service performing step proceeds to several steps.

For example, when a customer calls an employee, the employee arrives at the customer's table and first hears about the service request.

The employee then accesses the customer's table again to perform the service.

As such, calling a staff in a conventional manner in a store consumes unnecessary time and money.

In addition, in the above case, if the employee does not respond to his call from the customer's point of view, whether the employee recognized or recognized but ignored, there is no way to know that the situation is frustrating without complaining.

Accordingly, Applicants would like to propose a technique that allows an employee to recognize a customer's call while allowing the customer to be fed back whether the employee was aware of his or her call.

However, in the case of providing an electronic order in this way, even if a customer who has been electronically connected for the actual order, even if he deliberately accesses a store or the like later and makes a mischievous order, the employee has no way of verifying the authenticity of the request. Solutions should be in place.

As a related technology, Korean Patent Publication No. 10-1875145 describes a service request system and method using an app-based virtual button.

The technology is a service request system using a virtual button, and executes a Bluetooth signal and a virtual button application for transmitting a store code to a user device, and when the store code is received while the virtual button application is executed, the server stores the store. Resends the code, receives a virtual button corresponding to the store code from the server, and if one of the virtual buttons is selected, displays an operation request screen for receiving a table number. A user device that provides button selection information to a server, and searches for a virtual button corresponding to a store code received from the user device and transmits the same to a user device. Server to send from the server to the The table number and the button unit for employees to receive selection information and the code table and the substrate comprises a call bell of transmitting to the user equipment.

However, since the technology is a technology using an app, there is a hassle that a customer needs to install a separate application program to request a service according to the technology.

Patent Registration No. 10-1875145 (July 5, 2018)

SUMMARY OF THE INVENTION An object of the present invention is to provide a call and feedback system using a web-based virtual button for performing a request for a request and a feedback on a request using a virtual button displayed on a web browser of a terminal device. It is.

Another object of the present invention, in order to receive a virtual button to the terminal device, to recognize the one-time recognition means (for example, QR code) to the terminal device, the one-time recognition means is a certain period in the device displaying the corresponding recognition means As the user regenerates each time and is displayed on the device, even if the user has previously accessed the server through the terminal device, if the user does not access the URL path provided through the newly generated recognition means, the access is determined to be abnormal and the access is blocked. It is to provide a call and feedback system using a web-based virtual buttons that can improve the reliability and to ensure the use (for example, stores, etc.) using the.

In order to achieve the above object, a call and feedback system using a web-based virtual button according to the present invention, the table device (1), customer equipment (2), server (3) and staff equipment (4) The customer device 2, which reads the recognition means of the table device 1, requests a service to the employee device 4 by accessing the web, and the employee device 4 accepts the service request. It characterized in that the feedback.

In addition, the customer device 2 including the table device 1, the customer device 2, the server 3, and the employee device 4, which reads the recognition means of the table device 1, is connected to the web. Request the service to the employee device (4), the employee device (4) feedback the acceptance of the service request,

The recognizing means is characterized in that the table device 1 is reproduced so that the URL does not overlap on the basis of time information and setting information every predetermined period.

In addition, the customer device 2 including the table device 1, the customer device 2, the server 3, and the employee device 4, which reads the recognition means of the table device 1, is connected to the web. Request the service to the employee device (4), the employee device (4) feedback the acceptance of the service request,

The customer device 2 and the server 3 share time information so as to match each other so that the time is the same.

At this time, the table device (1),

A calculation information sharing unit 11 for sharing the time information of the table device 1 with the time information of the server 3;

A time information comparison unit 12 for comparing the time information of the server 3 shared by the time information sharing unit 11 with the time information by the real time clock 14 of the table device 1;

As a result of comparing the time information comparing unit 12, the time information of the server 3 shared through the time information sharing unit 11 and the time information of the real time clock 14 of the table device 1 If different, based on the real time clock 14, the time information matching unit 13 to match the time information of any one of the table device (1) and the server (3) of the standard time to be the same;

A recognizing means regenerating unit 15 which regenerates the recognizing means at regular intervals; And

And a display unit 16 for displaying an interface including a virtual button and recognition means.

In addition, the customer device (2),

Recognition means reader unit 21 for recognizing the recognition means;

A web linking unit 23 for enabling web driving;

A virtual button reception and display unit 24 for displaying the virtual button information received from the server 3 when the customer device 2 recognizes the recognition means of the table device 1;

An input information generation and transmission unit 25 for generating input information and transmitting the input information to the server 30 when a user of the customer device 2 displayed through the virtual button reception and display unit 24 operates the virtual button; and

And an acceptance signal reception and display unit 26 for receiving and displaying on the screen an acceptance signal generated and transmitted by the employee device 4 receiving the input information transmitted from the input information generation and transmission unit 25. It features.

In addition, the server 3,

A time information sharing unit 31 for sharing time information of the table device 1 and time information of the server 3;

A time information comparing unit 32 for comparing the time information of the table device 1 shared by the time information sharing unit 31 with the time information by the real time clock 34 of the server 3;

As a result of the comparison through the time information comparing unit 32, the time information of the table device 1 and the time information by the real time clock 34 of the server 3 shared by the time information sharing unit 31 If different, based on the real time clock 34, the time information matching unit 33 to match the time information of any one of the table device (1) and the server (3) of the standard time to be the same;

When the customer device 2 recognizes the table device 1 and transmits the setting information for identifying the use destination to the server 3, the reading determination unit 35 for determining that the recognition of the customer device (2) has been performed;

A virtual button search and transmission unit 36 for retrieving the virtual button information and transmitting the virtual button information to the customer device 2 when the recognition of the recognition means is determined through the reading determination unit 35;

An abnormal access determination and blocking unit 37 for blocking access of the corresponding customer device 20 when the customer device 2 is a URL previously accessed based on the URL obtained by recognizing the recognition means;

An input information receiving and transmitting unit 38 which receives the input information transmitted from the customer device 2 which has acquired the virtual button by recognizing the recognition means, and transmits it to the employee device 4; And

And an acceptance signal reception and transmission unit 39 for receiving the acceptance signal transmitted from the employee device 4 and transmitting it to the customer device 2.

According to the invention,

By using the virtual buttons displayed on the web browser of the terminal device to perform a request for a request and feedback on the request, it performs a request and feedback in an environment that does not require the installation of a separate app (App) And deliver.

In addition, the present invention is to recognize the one-time recognition means (for example, QR code) to the terminal, the one-time recognition means is reproduced at a predetermined period in the device displaying the recognition means displayed on the device, Even if the user accesses the server through the terminal device, if the user does not access the URL path provided through the newly generated recognition means, the access is judged to be an abnormal access and the access is blocked, thereby enabling the user using the present invention to improve reliability. , Stability can be secured.

1 is a block diagram illustrating a configuration of a call and feedback system using a web-based virtual button according to the present invention.
2 is a block diagram illustrating a configuration of a table device of a call and feedback system using a web-based virtual button according to the present invention.
3 is a block diagram illustrating a configuration of a customer device of a call and feedback system using a web-based virtual button according to the present invention.
4 is a block diagram illustrating a configuration of a server of a call and feedback system using a web-based virtual button according to the present invention.
5 is a flowchart illustrating a method for performing a call and feedback in a call and feedback system using a web-based virtual button according to the present invention.

As the inventive concept allows for various changes and numerous embodiments, particular embodiments will be illustrated in the drawings and described in detail in the written description.

However, this is not intended to limit the present invention to specific embodiments, it should be understood to include all modifications, equivalents, and substitutes included in the spirit and scope of the present invention.

The terminology used herein is for the purpose of describing particular example embodiments only and is not intended to be limiting of the present invention. Singular expressions include plural expressions unless the context clearly indicates otherwise. In this application, the terms "comprise" or "have" are intended to indicate that there is a feature, number, step, operation, component, part, or combination thereof described in the specification, and one or more other features. It is to be understood that the present invention does not exclude the possibility of the presence or the addition of numbers, steps, operations, components, components, or a combination thereof.

Unless defined otherwise, all terms used herein, including technical or scientific terms, have the same meaning as commonly understood by one of ordinary skill in the art. Terms such as those defined in the commonly used dictionaries should be construed as having meanings consistent with the meanings in the context of the related art, and shall not be construed in ideal or excessively formal meanings unless expressly defined in this application. Do not.

In addition, it is to be understood that all detailed descriptions, including the principles, aspects, and embodiments of the present invention, as well as listing specific embodiments, are intended to include structural and functional equivalents of these matters. In addition, these equivalents should be understood to include not only equivalents now known, but also equivalents to be developed in the future, that is, all devices invented to perform the same function regardless of structure.

Thus, for example, the block diagrams herein should be understood to represent a conceptual aspect of exemplary circuitry embodying the principles of the invention. Similarly, all flowcharts, state transitions, pseudocodes, etc., may be represented in a substantially program form on a computer readable medium and refer to various processes performed by a computer or processor, whether or not the computer or processor is explicitly shown. It should be understood to represent.

In addition, the term 'terminal' used in the present invention is a term used for convenience of description and may be expressed as 'device' or 'server' and may be replaced.

In addition, the explicit use of terms presented in terms of processor, control, or similar concept should not be interpreted exclusively as a citation of hardware capable of executing software, and without limitation, ROM for storing digital signal processor (DSP) hardware, software. (ROM), RAM, and non-volatile memory are to be understood to implicitly include. Other hardware for the governor may also be included.

The above objects, features and advantages will become more apparent from the following detailed description taken in conjunction with the accompanying drawings, whereby those skilled in the art may easily implement the technical idea of the present invention. There will be. In addition, in describing the present invention, when it is determined that the detailed description of the known technology related to the present invention may unnecessarily obscure the gist of the present invention, the detailed description thereof will be omitted.

Hereinafter, exemplary embodiments of the present invention will be described in detail with reference to the accompanying drawings.

The present invention relates to a call and feedback system using a web-based virtual button for performing a request for a request and feedback on a request using a virtual button displayed on a web browser of a terminal device.

Therefore, the present invention can perform and deliver a request and feedback in an environment that does not require the installation of a separate app.

In addition, the present invention to recognize the one-time recognition means (for example, QR code) to the terminal device in order to receive the virtual button to the terminal device, the one-time recognition means is regenerated every predetermined period in the device displaying the recognition means; As it is displayed on the device, even if the user has previously accessed the server through the terminal device, if it does not access the URL path provided through the newly generated recognition means to determine the abnormal access to block the access, using the present invention The present invention relates to a call and feedback system using a web-based virtual button, which enables a user (for example, a store) to improve reliability and ensure stability.

For example, in the case of the recognition means, in general, since the re-access is possible through the corresponding path after one access, the manager who operates the store cannot confirm the reliability of the electronic request, and thus proceeds with feedback on this. Therefore, if the electronic request is due to intentional mischief, the loss of the feedback is taken as it is, the concept of the present invention is necessary.

1 is a block diagram illustrating a configuration of a call and feedback system using a web-based virtual button according to the present invention.

According to FIG. 1 of the accompanying drawings, the present invention includes a table device 1, a customer device 2, a server 3 and an employee device 4.

The table device 1 means a device having a communication configuration for communication and constituting a display unit 16 directly installed on a table in the case of the use of the present invention, especially a store.

The customer device 2 means all smart terminals capable of communication, and the employee device 4 should also be interpreted to include all smart terminals capable of communication, including smart watches.

In addition, the table apparatus 1 mainly regenerates the recognition means at regular intervals,

The customer device 2 performs a function of reading the recognition means of the table device 1, receiving and displaying service information of the place of use after reading, and communicating with the employee device 4,

In addition to communicating directly with the customer device 2, the server 3 is responsible for connecting the customer device 2 and the employee device (4),

The employee device 4 functions to perform feedback according to the request of the customer through the customer device 2.

Specifically, it will be described with reference to Figures 2 to 4 of the accompanying drawings.

2 to 4 are block diagrams illustrating respective components of a table device, a customer device, and a server of a call and feedback system using a web-based virtual button according to the present invention.

Referring to FIG. 2 of the accompanying drawings, the table device 1 includes a time information sharing unit 11; A time information comparing unit 12; A time information matching unit 13; The real time clock 14 and the recognition means regeneration unit 15 may be further included.

The time information sharing unit 11 functions to share the time information of the table apparatus 1 and the time information of the server 3. At this time, the time information is based on the real time clock 14 (RTC).

The time information comparison unit 12 compares the time information of the server 3 shared through the time information sharing unit 11 with the time information of the real time clock 14 of the table apparatus 1. Do it.

The time information matching unit 13 compares the time information of the server 3 shared with the time information sharing unit 11 and the real time clock of the table device 1 as a result of comparing the time information comparing unit 12. If the time information according to (14) is different, the matching function is performed so as to match the time information of any one of the table apparatus 1 and the server 3, which are standard time, based on the real time clock 14.

Recognition means regeneration unit 15, the server (3) to receive the service of the destination of the recognition means displayed on the display unit 16 of the table device 1 at regular intervals based on the real time clock 14 The URL, which is information included in the recognition means for accessing, is changed so that the URL is not duplicated with the conventional one and functions to be regenerated.

At this time, in order not to overlap, although not shown in the drawing may include a history information storage unit for storing the history information in the table device (1).

The table device 1 may store setting information through the history information storage unit or a separate storage unit. The setting information means information such as a store identification code, table section information, table number information, and unique identification code. .

In addition, the URL is regenerated by combining the above-described setting information and time information based on the real time clock 14.

And it is produced to a predetermined code by using logic to generate the recognition means to code to include the URL.

The concept of such a code may be a QR code, an NFC tag, or the like. Since the QR code or the NFC tag may be changed, the code may be suitable for the present invention.

On the other hand, the recognition means may be applied to Bluetooth, but in the case of the URL beacon using Bluetooth, for example, Google's Eddystone URL, which can receive a Bluetooth signal containing the URL from the customer device to run the browser. have.

In the case of the Bluetooth application technology, the URL value may be changed by a specific rule.

However, in the case of Bluetooth application, since a continuous connection is possible at one time of connection, a time limit may be set when connecting to the web, and a connection may be impossible after a predetermined time elapses. If the customer wants to stay in the place of use, the reader can read and reconnect the regenerated recognition means.

In this way, the recognition means generated through the recognition means regeneration unit is displayed on the screen of the display unit 16.

Also, referring to FIG. 3 of the accompanying drawings, the customer device 2 includes: a recognition means reader unit 21; a communication unit 22; and a web linking unit 23; and a virtual button receiving and displaying unit 24. And an input information generation and transmission unit 25 and an acceptance signal reception and display unit 26.

The recognizing means reader unit 21 functions to recognize the recognizing means of the table device 1, and for this purpose, the recognizing means leader 21 may be interlocked with the communication unit 22. The communication unit 22 refers to a general configuration of a smart terminal to enable Wi-Fi, Bluetooth, NFC, Zigbee, QR code, LTE communication.

The web linking unit 23 functions to enable web driving of the smart terminal.

The virtual button receiving and display unit 24 is a function that is activated when the customer device 2 drives the web. When the reading device 12 reads the recognition means of the table device 1, the virtual button reception and display unit 24 identifies the use place as the web is driven. And transmits the usage information identified to the server 3 to display the virtual button information received from the server 3.

That is, the customer device 2 is provided with a virtual button from the server 3 for each use point identified based on the web.

The input information generation and transmission unit 25 generates the input information for the request when the user of the customer device 2 displayed through the virtual button reception and display unit 24 operates the virtual button, and sends it to the server 3. Send it. At this time, since the customer device 3 receives the setting information together through the reading of the recognition means, the table 3 also transmits the table information to the server 3.

The acceptance signal reception and display unit 26 generates and transmits an acceptance signal according to the request of the input information from the employee device 4 receiving the input information transmitted from the input information generation and transmission unit 25, Function to display on the screen of the customer device (2).

4, the server 3 comprises a time information sharing unit 31; A time information comparing unit 32; A time information matching unit 33; Real-time clock 34; and leading decision unit 35; and virtual button search and transmission unit 36; and abnormal access determination and blocking unit 37; and input information receiving and transmitting unit 38; and accept The signal receiving and transmitting unit 39; may be configured to include.

The time information sharing unit 31 functions to share time information of the table apparatus 1 and time information of the server 3. At this time, the time information is based on the real time clock 34 (RTC).

The time information comparison unit 32 compares the time information of the table device 1 shared by the time information sharing unit 31 with the time information by the real time clock 34 of the server 3. Do it.

The time information matching unit 33 compares the time information of the table device 1 and the real time clock of the server 3 that are shared through the time information sharing unit 31 as a result of comparing the time information comparing unit 32. If the time information according to (34) is different, the matching function is performed so as to match the time information of any one of the table apparatus 1 and the server 3, which are standard time, based on the real time clock 34. FIG.

The reading determining unit 35 determines that the reading of the customer device 2 is performed when the customer device 2 recognizes the table device 1 and transmits the setting information for identifying the use destination to the server 3. Do it.

When the determination is made by the reading determining unit 35, the server 3 may retrieve the virtual button information to be transmitted to the customer device 2 through the virtual button search and transmission unit 36 and transmit the same to the customer device 2. have.

To this end, although not shown in the drawing, the server may further include a storage unit or database for storing the virtual button information for each use.

In this case, the reason why the virtual button information is divided by the use destination is that different virtual buttons should be provided for each type of use, service type, menu, and the like.

Abnormal access determination and blocking unit 37, based on the setting information and URL information obtained while the customer device 2 recognizes the recognition means, if the obtained URL information is the same as the URL information that was previously connected, It serves to block the access of the customer device (2).

The input information receiving and transmitting unit 38 receives the input information transmitted from the customer device 2 which has acquired the virtual button by recognizing the recognition means, and transmits it to the employee device 4.

The acceptance signal receiving and transmitting unit 39 functions to receive the acceptance signal transmitted from the employee device 4 and transmit it to the customer device 2.

At this time, although not shown in the drawings, the employee device 4 may further include an input signal receiving and displaying unit and an acceptance signal generating and transmitting unit.

5 is a flowchart illustrating a method for performing a call and feedback in a call and feedback system using a web-based virtual button according to the present invention.

1. Regenerating recognition means (S1)

Recognizing means regenerating step (S1) is a step in which the table apparatus 1 regenerates the recognition means for a predetermined period through the recognizing means regenerating unit 15.

2. Recognition means recognition step (S2)

Recognizing means recognizing step (S2) is a step in which the customer device 2 recognizes the recognizing means regenerated in the recognizing means regenerating step (S1) through the recognizing means reader unit 21.

3. Web execution step (S3)

Web execution step (S3), when the customer device 2 recognizes the recognition means through the recognition means recognition step (S2), the web (Web) is connected through the web linking unit 23 in the corresponding customer device (2) This step is executed.

4. Setting information transmission step (S4)

In the setting information transmitting step S4, when the web is executed in the customer device 2 after the web executing step S3, the setting information received from the table device 1 is transmitted to the server 3 to identify the use destination. This is to make it possible.

5. Virtual button search step (S5)

In the virtual button search step S5, when the server 3 identifies the use destination through the setting information transmission step S4, the server 3 searches for a virtual button corresponding to the use destination.

6. Virtual button provision step (S6)

The virtual button providing step S6 is a step in which the server 3 transmits the virtual button found in the virtual button searching step S5 to the customer device 2.

7. Input information generation step (S7)

The input information generating step S7 is a step of generating input information based on the user's operation in the customer device 2 that has received the virtual button in the virtual button providing step S6.

8. Input information server transmission step (S8)

In the input information server transmitting step S8, when the input information is generated in the input information generating step S7, the customer device 2 transmits the input information to the server 3.

9. Input information staff device transmission step (S9)

The input information employee device transmission step S9 is a step in which the server 3 receiving the input information through the input information server transmission step S8 transmits the input information to the employee device 4.

10. Accept signal generation step (S10)

Acceptance signal generation step (S10), the employee device (4) receiving the input information through the input information employee equipment transmission step (S9) by the operation of the employee, the acceptance signal for accepting the customer's request according to the input information It is a step of generating.

11. Accept signal transmission step (S11)

The acceptance signal server transmission step S11 is a step in which the employee device 4 transmits the acceptance signal generated in the acceptance signal generation step S10 to the server 3.

12. Accept signal transmission step customer device (S12)

The acceptance signal customer device transmission step S12 is a step in which the server 3 that has received the acceptance signal through the acceptance signal server transmission step S11 receives the acceptance signal to the customer device 2.

Through this, the customer device 2 can display that the employee's acceptance on the screen thereof. When the request according to the input signal is an order, a separate request, an instruction, or the like through this method, the employee provides the acceptance, which is the feedback accordingly, and the employee accepts the request through the customer device 2, which is the customer, and provides the feedback. It will be confirmed that there will be.

In addition, the present invention described above can be implemented as a computer-readable program or code on a computer-readable recording medium. Computer-readable recording media include all types of recording devices that store data that can be read by a computer system. Examples of computer-readable recording media include ROM, RAM, CD-ROM, magnetic tape, floppy disks, optical data storage devices, and the like. The computer readable recording medium can also be distributed over network coupled computer systems so that the computer readable code is stored and executed in a distributed fashion. And functional programs, codes and code segments for implementing the method can be easily inferred by programmers in the art to which the present invention belongs.

As described above, the best embodiment has been disclosed in the drawings and the specification. Although specific terms have been used herein, they are used only for the purpose of describing the present invention and are not intended to limit the scope of the invention as defined in the meaning or claims. Therefore, those skilled in the art will understand that various modifications and equivalent other embodiments are possible from this. Therefore, the true technical protection scope of the present invention will be defined by the technical spirit of the appended claims.

1: Table Equipment
11: Time Information Sharing Department
12: time information comparison
13: time information matching unit
14: Real Time Clock
15: Recognition means regeneration unit
16 display unit
2: Customer device
21: recognition means reader unit
22: communication unit
23: web link
24: virtual button receiving and display unit
25: input information generation and transmission unit
26: acceptance signal receiving and display unit
3: server
31: Time Information Sharing Department
32: time information comparison
33: time information matching unit
34: Real Time Clock
35: leading judgment part
36: virtual button search and transmission unit
37: abnormal access judgment and blocking unit
38: receiving and transmitting input information
39: acceptance signal receiving and transmitting unit
4: Staff equipment

Claims (6)

Including table machine 1, customer machine 2, server 3 and staff machine 4,
The customer device 2, which reads the recognition means of the table device 1, connects to the web and requests a service from the employee device 4,
The employee device (4) is characterized in that the feedback for the acceptance of the service request, call and feedback system using a web-based virtual button.
Including table machine 1, customer machine 2, server 3 and staff machine 4,
The customer device 2, which reads the recognition means of the table device 1, connects to the web and requests a service from the employee device 4,
The employee device 4 feedbacks the acceptance of the service request,
The recognition means,
Calling and feedback system using a web-based virtual button, characterized in that the table device (1) is reproduced so that the URL does not overlap based on time information and setting information every predetermined period.
Including table machine 1, customer machine 2, server 3 and staff machine 4,
The customer device 2, which reads the recognition means of the table device 1, connects to the web and requests a service from the employee device 4,
The employee device 4 feedbacks the acceptance of the service request,
The customer device 2 and the server 3,
Call and feedback system using a web-based virtual button, characterized in that to match the time so that the mutual time is the same by sharing the time information.
The method according to any one of claims 1 to 3,
Table apparatus 1,
A calculation information sharing unit 11 for sharing the time information of the table device 1 with the time information of the server 3;
A time information comparison unit 12 for comparing the time information of the server 3 shared by the time information sharing unit 11 with the time information by the real time clock 14 of the table device 1;
As a result of comparing the time information comparing unit 12, the time information of the server 3 shared through the time information sharing unit 11 and the time information of the real time clock 14 of the table device 1 If different, based on the real time clock 14, the time information matching unit 13 to match the time information of any one of the table device (1) and the server (3) of the standard time to be the same;
A recognizing means regenerating unit 15 which regenerates the recognizing means at regular intervals; And
And a display unit (16) for displaying an interface including a virtual button and a recognition means. The call and feedback system using a web-based virtual button.
The method according to claim 4,
The customer device 2,
Recognition means reader unit 21 for recognizing the recognition means;
A web linking unit 23 for enabling web driving;
A virtual button reception and display unit 24 for displaying the virtual button information received from the server 3 when the customer device 2 recognizes the recognition means of the table device 1;
An input information generation and transmission unit 25 for generating input information and transmitting the input information to the server 30 when a user of the customer device 2 displayed through the virtual button reception and display unit 24 operates the virtual button; and
And an acceptance signal reception and display unit 26 for receiving and displaying on the screen an acceptance signal generated and transmitted by the employee device 4 receiving the input information transmitted from the input information generation and transmission unit 25. Characterized in the call and feedback system using a web-based virtual button.
The method according to claim 5,
The server 3 is
A time information sharing unit 31 for sharing time information of the table device 1 and time information of the server 3;
A time information comparison unit 32 for comparing the time information of the table device 1 shared by the time information sharing unit 31 with the time information by the real time clock 34 of the server 3;
As a result of the comparison through the time information comparing unit 32, the time information of the table device 1 and the time information by the real time clock 34 of the server 3 shared by the time information sharing unit 31 If different, based on the real time clock 34, the time information matching unit 33 to match the time information of any one of the table device (1) and the server (3) of the standard time to be the same;
When the customer device 2 recognizes the table device 1 and transmits the setting information for identifying the use destination to the server 3, the reading determination unit 35 for determining that the recognition of the customer device (2) has been performed;
A virtual button search and transmission unit 36 for retrieving the virtual button information and transmitting the virtual button information to the customer device 2 when the recognition of the recognition means is determined through the reading determination unit 35;
An abnormal access determination and blocking unit 37 for blocking access of the corresponding customer device 20 when the customer device 2 is a URL previously accessed based on the URL obtained by recognizing the recognition means;
An input information receiving and transmitting unit 38 which receives the input information transmitted from the customer device 2 which has acquired the virtual button by recognizing the recognition means, and transmits it to the employee device 4; And
Receiving the acceptance signal transmitted from the employee device 4, and the acceptance signal receiving and transmitting unit 39 for transmitting it to the customer device (2), characterized in that it comprises a call using a web-based virtual button and Feedback system.

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