KR20190122292A - Method for service providing in the unified communication environment and unified communication server for the same - Google Patents

Abstract

The present disclosure relates to a service providing method in a unified communication environment and a unified communication server therefor. According to an embodiment of the present disclosure, the unified communication server is configured to receive a service provision request from at least one client, identify a first server providing a service included in the service provision request, transmit the service provision request to the first server, receive a service list for providing the service included in the service provision request from the first server, and transmit the service list received from the first server to the client that sent the service provision request.

Description

METHOD FOR SERVICE PROVIDING IN THE UNIFIED COMMUNICATION ENVIRONMENT AND UNIFIED COMMUNICATION SERVER FOR THE SAME}

The present disclosure relates to a service providing method in a unified communication environment and a unified communication server therefor.

To provide Unified Communications (UC) services, UC servers and clients are required. UC server registers and manages client accounts and plays a role in providing UC services.

Major UC services include presence, chatting, audio calls, video calls, and conference calls. In order to receive the UC service, the client may be given an ID and register with the UC server to use the service provided by the UC server. However, if the function of the UC server is changed, there is a problem that you need to reinstall the UC client to receive the changed function.

The present disclosure provides a method for providing a service in a unified communication environment without having to reinstall a client to receive a service of a changed function whenever a function of the unified communication server is changed, and a unified communication server therefor.

An integrated communication server according to an aspect of the present disclosure receives a service providing request from at least one client, identifies a first server providing a service included in the service providing request, and provides the service to the first server. A processor for transmitting a request, receiving a service list for providing a service included in the service providing request from the first server, and transmitting a service list received from the first server to a client that sent the service providing request. ; And a memory configured to map account information of the at least one client, information on a service that can be provided, and information about a server that provides the service that can be provided.

The processor may generate the second server providing the service included in the service providing request when the first server providing the service included in the service providing request is not identified. 2, the server may provide the service included in the service provision request to the client that sent the service provision request.

In one embodiment, the processor receives a server deletion request, checks whether a third server included in the server deletion request has not been used for a predetermined period, and wherein the third server is not used for a predetermined period of time. If not, the third server may be deleted.

In one embodiment, the available service includes an organization chart service providing user information according to an organization in a company, a presence service indicating a current state of client users, and a chat between client users. Chat service provided, Call service providing 1: 1 voice call between client users, Conference call service providing conference call function between client users, Medical related to client users Medical services to provide services, education services to provide education-related services to client users, entertainment services to provide entertainment-related services to client users, and travel-related services to client users. Tourist Services Offered , And to the client user may include at least one of the banks (bank) services that provide financial services.

In one embodiment, if the first server corresponds to an external server, the processor transmits an authentication request to the first server before transmitting the service providing request to the first server, and the authentication When the authentication response to the request is received, the service providing request may be transmitted to the first server.

According to an aspect of the present disclosure, a service providing method in a unified communication environment includes receiving a service providing request from at least one client; Identifying a first server providing a service included in the service providing request; Transmitting the service provision request to the first server; Receiving a service list for providing a service included in the service providing request from the first server; And transmitting a service list received from the first server to a client that has transmitted the service providing request.

The checking of the first server that provides the service included in the service providing request may include checking the service providing request when the first server providing the service included in the service providing request is not identified. Generating a second server providing a service included in the service; And providing a service included in the service providing request to a client that has transmitted the service providing request by using the second server.

In one embodiment, a method comprising: receiving a server deletion request; Checking whether the third server included in the server deletion request has not been used for a predetermined period; And deleting the third server when the third server has not been used for a predetermined period of time.

In one embodiment, the available service includes an organization chart service providing user information according to an organization in a company, a presence service indicating a current state of client users, and a chat between client users. Chat service provided, Call service providing 1: 1 voice call between client users, Conference call service providing conference call function between client users, Medical related to client users Medical services to provide services, education services to provide education-related services to client users, entertainment services to provide entertainment-related services to client users, and travel-related services to client users. Tourist Services Offered , And to the client user may include at least one of the banks (bank) services that provide financial services.

The checking of the first server that provides the service included in the service providing request may include transmitting the service providing request to the first server when the first server corresponds to an external server. Transmitting an authentication request to the first server before doing so; And transmitting the service providing request to the first server when receiving an authentication response to the authentication request.

According to embodiments of the present disclosure, when a function of an unified communication server is changed, the service of the changed function may be provided without reinstalling the client, thereby implementing an unified communication environment capable of providing economical and rapid service. Can be.

1 is an exemplary view showing a configuration of a unified communication environment according to an embodiment of the present disclosure.
2 is an exemplary view showing a configuration of a unified communication server according to an embodiment of the present disclosure.
3 is a flowchart illustrating a procedure of an authentication process between an integrated communication server and an external server according to an embodiment of the present disclosure.
4 is a flowchart illustrating a service list providing process between an integrated communication server and an external server according to an exemplary embodiment of the present disclosure.
5 is an exemplary view illustrating a service list displayed on a client according to an exemplary embodiment of the present disclosure.
6 is an exemplary view showing a service that can be provided by an external server according to an embodiment of the present disclosure.
7 is a flowchart illustrating a procedure of a conference call service providing process according to an embodiment of the present disclosure.
8 is an exemplary view illustrating a detailed progress menu when providing a conference call service according to an exemplary embodiment of the present disclosure.
9 is a flowchart illustrating a procedure of a method for providing a unified communication service according to an embodiment of the present disclosure.

Embodiments of the present disclosure are illustrated for the purpose of describing the technical spirit of the present disclosure. The scope of the present disclosure is not limited to the embodiments set forth below or the detailed description of these embodiments.

All technical and scientific terms used in the present disclosure, unless defined otherwise, have the meanings that are commonly understood by one of ordinary skill in the art to which this disclosure belongs. All terms used in the present disclosure are selected for the purpose of more clearly describing the present disclosure, and are not selected to limit the scope of the rights according to the present disclosure.

As used in this disclosure, expressions such as "comprising", "including", "having", and the like, are open terms that imply the possibility of including other embodiments unless otherwise stated in the phrase or sentence in which the expression is included. It should be understood as (open-ended terms).

As used herein, the singular forms "a", "an" and "the" are intended to include the plural forms as well, unless the context clearly indicates otherwise.

Expressions such as “first”, “second”, and the like used in the present disclosure are used to distinguish a plurality of components from each other, and do not limit the order or importance of the components.

The term "unit" as used in the present disclosure refers to software or a hardware component such as a field-programmable gate array (FPGA) or an application specific integrated circuit (ASIC). However, "part" is not limited to hardware and software. The "unit" may be configured to be in an addressable storage medium, and may be configured to play one or more processors. Thus, as an example, "parts" means components such as software components, object-oriented software components, class components, and task components, processors, functions, properties, procedures, subroutines, It includes segments of program code, drivers, firmware, microcode, circuits, data, databases, data structures, tables, arrays, and variables. Functions provided within a component and "part" may be combined into a smaller number of components and "parts" or further separated into additional components and "parts".

As used in this disclosure, the expression “based on” is used to describe one or more factors that affect the behavior or behavior of a decision, judgment, described in a phrase or sentence that includes the expression, which expression Does not exclude additional factors that affect decisions, actions of behaviour, or actions.

In the present disclosure, when a component is referred to as being "connected" or "connected" to another component, the component may be directly connected to or connected to the other component, or new It is to be understood that the connection may be made or may be connected via other components.

Hereinafter, embodiments of the present disclosure will be described with reference to the accompanying drawings. In the accompanying drawings, the same or corresponding components are given the same reference numerals. In addition, in the following description of the embodiments, it may be omitted to duplicate the same or corresponding components. However, even if the description of the component is omitted, it is not intended that such component is not included in any embodiment.

1 is an exemplary view showing a configuration of a unified communication environment according to an embodiment of the present disclosure.

As shown in FIG. 1, the unified communications environment 100 may include a plurality of clients 110-n, a unified communications server 120, and a plurality of external servers 130-n.

The client 110-n may receive a service provision request from users using the respective clients 110-n and transmit the service provision request to the unified communication server 120. In addition, the client 110-n may display a service list received from the unified communication server 120. In one embodiment, the client 110-n may include a smart phone, a tablet PC, a laptop computer, a desktop computer, a wearable device, or the like. . However, this is only for the purpose of description and the present invention is not limited thereto. Various devices supporting various wireless or wired communication may be used as the client 110-n.

The unified communication server 120 may receive a service providing request from at least one client 110-n and identify a first server providing a service included in the received service providing request. In addition, the unified communication server 120 may transmit a service providing request to the confirmed first server, and receive a service list for providing a service included in the service providing request from the first server. In addition, the unified communication server 120 may transmit a service list received from the first server to the client that has sent the service providing request.

The external server 130-n performs an authentication process with the integrated communication server 120 to provide a specific service to the client 110-n, and provides a list for providing a specific service through the integrated communication server 120. To the client 110-n. In addition, it may be newly created to provide a service that the unified communication server 120 may not provide, or may be deleted by a user request when it is not used for a predetermined period. As an example, the external server 130-n may include a virtual server, and may be an education server, an entertainment server, a tour server, or the like. However, this is only for the purpose of description and the present invention is not limited thereto. Various types of servers may be used as the external server 130-n.

2 is an exemplary view showing a configuration of a unified communication server according to an embodiment of the present disclosure.

As shown in FIG. 2, the unified communications server 120 may include a processor 122, a memory 124, a communication circuit 126, and a system bus 128. In one embodiment, the processor 122, memory 124, and communication circuitry 126 may be communicatively coupled to each other via a system bus 128.

The processor 122 may receive a service providing request from at least one client 110-n and identify a first server that provides a service included in the service providing request. In an embodiment, the processor 122 may provide information on services that each of the plurality of external servers 130-n may provide and services that each of the plurality of external servers 130-n may provide. The first server may be identified using a mapping table in which information about the external server 130-n is mapped.

In addition, the processor 122 may transmit a service provision request to the identified first server, and receive a service list for providing a service included in the service provision request from the first server. In one embodiment, if the verified first server corresponds to the external server 130-n, the processor 122 transmits an authentication request to the first server before transmitting the service provision request to the first server. Upon receiving the authentication response to the authentication request, the service providing request may be transmitted to the first server. That is, the processor 122 may perform an authentication process with the first server before transmitting the service provision request to the confirmed first server, and transmit the service provision request to the first server only when authentication is completed.

In addition, the processor 122 may transmit the service list received from the first server to the client 110-n which has transmitted the service providing request.

When the first server providing the service included in the service providing request is not identified, the processor 122 may generate a second server providing the service included in the service providing request. In an embodiment, the processor 122 may generate a second server by setting a domain address of the second server, an authentication method between the unified communication server 120, and the second server. However, this is only for the purpose of description and the present invention is not limited thereto, and the second server may be generated by setting various information for creating an external server.

In addition, the processor 122 may provide a service included in the service provision request to the client 110-n that has transmitted the service provision request by using the second server. In an embodiment, the processor 122 may transmit a service provision request to the generated second server, and receive a service list for providing a service included in the service provision request from the second server. In addition, the processor 122 may transmit the service list received from the second server to the client 110-n which has transmitted the service providing request.

In addition, the processor 122 may receive a server deletion request from an administrator of the unified communication server 120 and check whether the third server included in the server deletion request has not been used for a predetermined period or more. The processor 122 may delete the third server when the third server is not used for a predetermined period or more. The processor 122 does not immediately delete the corresponding external server 130-n according to the server deletion request of the administrator, but the corresponding external server 130-n has a predetermined period (for example, 1 month, 6 months, 1 year). Etc.), it is not used any more, so it can be checked whether there is less possibility of using it later, and only when there is less possibility of using it later, the external server 130-n can be deleted.

The memory 124 may include account information of the plurality of clients 110-n, information about services that can be provided by the plurality of external servers 130-n, and information about external servers 130-n that provide the corresponding services. Information can be mapped and stored. In one embodiment, a service that can be provided by a plurality of external servers 130-n includes an organization chart service that provides user information according to an organization in a company, and a presence service that displays a current state of client users. , Chat service providing chat between client users, call service providing 1: 1 voice call between client users, conference call service providing conference call function between client users Medical services that provide healthcare-related services to client users, education services that provide education-related services to client users, entertainment services that provide entertainment-related services to client users, clients Toury provides travel-related services to its users Bit (tourist) may include service bank that provides financial services to your clients (bank) services. However, this is only for the purpose of description and the present invention is not limited thereto, and may include various services that may be provided using an integrated communication server.

The communication circuit 126 may communicate with a plurality of clients 110-n and a plurality of external servers 130-n. For example, the communication circuit 126 may establish communication between the integrated communication server 120 and the client 110-n and the external server 130-n. The communication circuit 126 may be connected to a network (not shown) through wireless or wired communication to communicate with the client 110-n and the external server 130-n. As another example, the communication circuit 126 may be connected to the client 110-n and the external server 130-n by wire to perform communication.

Wireless communication includes, for example, cellular communication (eg, LTE, LTE Advance (LTE-A), code division multiple access (CDMA), wideband CDMA (WCDMA), universal mobile telecommunications system (UMTS), and wireless broadband (WiBro). And the like). In addition, the wireless communication may include short-range wireless communication (eg, wireless fidelity (WiFi), light fidelity (LFi), Bluetooth, Bluetooth low power (BLE), Zigbee, near field communication (NFC), etc.). .

3 is a flowchart illustrating a procedure of an authentication process between an integrated communication server and an external server according to an embodiment of the present disclosure.

As shown in FIG. 3, when the integrated communication server 120 receives a service providing request from the client 110-n, the integrated communication server 120 may identify a first server providing a corresponding service, and the first server may be an external server ( 130-n) transmits a certificate to the first server using a common protocol to request authentication, and receives the certificate of the external server 130-n in response to the authentication from the external server 130-n to authenticate the certificate. The process can be performed.

4 is a flowchart illustrating a service list providing process between an integrated communication server and an external server according to an exemplary embodiment of the present disclosure.

As illustrated in FIG. 4, when the authentication process with the external server 130-n is completed, the integrated communication server 120 may request a service list using a common protocol as the first server. In response, the external server 130-n transmits a service list to the unified communication server 120, and the unified communication server 120 stores the service list of the received external server 130-n in the memory 124. Can be. As an embodiment, the external server 130-n may transmit the service list to the unified communication server 120 one or more times depending on the function of the service included in the service provision request.

5 is an exemplary view illustrating a service list displayed on a client according to an exemplary embodiment of the present disclosure.

As shown in FIG. 5, the integrated communication server 120 is a service that can be provided by itself, an organization chart (OC) service that provides user information according to an organization in a company, and a presence that displays a current state of client users. (P: presence) service, a chat (C: chat) service for providing a chat between client users can be displayed, and services (OS: Other Service) that can be provided by the external server (130-n) can be displayed.

6 is an exemplary view showing a service that can be provided by an external server according to an embodiment of the present disclosure.

As shown in FIG. 6, a service that can be provided by the external server 130-n provides a call service CS1 for providing a 1: 1 voice call between client users and a conference call function between client users. Conference call service (CS2), sharing service (SS) providing data sharing between client users, education service (ES1) providing education-related services to client users (ES1), client An entertainment service (ES2) that provides entertainment services to users, a tourist service (TS) that provides travel-related services to client users, and a bank that provides financial-related services to client users ( bank) service (BS) and the like.

7 is a flowchart illustrating a procedure of a conference call service providing process according to an embodiment of the present disclosure.

As shown in FIG. 7, the specific client 110-n may transmit a conference call provision request to the unified communication server 120 (S710), and the unified communication server 120 may provide an external conference call. The user information included in the conference call provision request and the conference call provision request may be transmitted to the server 130-n (S720). The external server 130-n capable of providing the conference call transmits the information of the external server 130-n to which the client 110-n which has sent the conference call providing request to the unified communication server 120. In operation S730, the integrated communication server 120 may transmit information of the external server 130-n capable of providing the received conference call to the client 110-n that has sent the conference call provision request (S740). . The client 110-n having sent the conference call provision request may access the received information to the corresponding external server 130-n to perform a conference call. As an example, when the client 110-n performs a conference call, the detailed progress menu as shown in FIG. 8 may be received and displayed from the external server 130-n.

9 is a flowchart illustrating a procedure of a method for providing a unified communication service according to an embodiment of the present disclosure.

Although process steps, method steps, algorithms, and the like have been described in a sequential order in the flowchart shown in FIG. 9, such processes, methods, and algorithms may be configured to operate in any suitable order. In other words, the steps of the processes, methods, and algorithms described in various embodiments of the present disclosure need not be performed in the order described in this disclosure. In addition, although some steps are described as being performed asynchronously, in some embodiments these some steps may be performed simultaneously. Moreover, illustration of the process by depiction in the figures does not mean that the illustrated process excludes other changes and modifications thereto, and any of the illustrated process or steps thereof is one of the various embodiments of the present disclosure. It is not meant to be essential to more than one, nor does it mean that the illustrated process is preferred.

As shown in FIG. 9, in step S910, the unified communication server 120 may receive a service providing request from at least one client. For example, referring to FIGS. 1 to 8, the processor 122 of the integrated communication server 120 may receive a service providing request from a specific client 110-n through the communication circuit 126.

In operation S920, the integrated communication server 120 may identify a first server that provides a service included in the service provision request. For example, referring to FIGS. 1 to 8, the processor 122 of the unified communication server 120 checks a mapping table stored in the memory 124 to provide an external server that provides a service included in the received service provision request. (130-n) can be confirmed.

In operation S930, the unified communication server 120 may transmit a service providing request to the first server. For example, referring to FIGS. 1 through 8, the processor 122 of the integrated communication server 120 may provide a service received from a specific client 110-n through the communication circuit 126 to the identified first server. The request can be sent.

In operation S940, the unified communication server 120 may receive a service list from the first server. For example, referring to FIGS. 1 to 8, the processor 122 of the integrated communication server 120 may provide a service list for providing a service included in a service provision request from the first server through the communication circuit 126. Can be received.

In operation S950, the integrated communication server 120 may transmit a service list received from the first server to the client 110-n that has received the service provision request. For example, referring to FIGS. 1 to 8, the processor 122 of the integrated communication server 120 transmits a list of services received from the first server to the client 110-n that receives a service providing request. 126).

Although the method has been described through specific embodiments, the method may also be embodied as computer readable code on a computer readable recording medium. Computer-readable recording media include all kinds of recording devices that store data that can be read by a computer system. Examples of computer-readable recording media include ROM, RAM, CD-ROM, magnetic tape, floppy disks, optical data storage devices, and the like. The computer readable recording medium can also be distributed over network coupled computer systems so that the computer readable code is stored and executed in a distributed fashion. In addition, functional programs, codes, and code segments for implementing the above embodiments can be easily inferred by programmers in the art to which the present disclosure belongs.

While the technical spirit of the present disclosure has been described with reference to some embodiments and the examples shown in the accompanying drawings, the technical spirit and scope of the present disclosure may be understood by those skilled in the art. It will be appreciated that various substitutions, modifications, and alterations can be made in the scope. Also, such substitutions, modifications and variations are intended to be included within the scope of the appended claims.

Claims (10)

As a unified communications server,
Receive a service provision request from at least one client, identify a first server providing a service included in the service provision request, send the service provision request to the first server, and send the service from the first server A processor configured to receive a service list for providing a service included in the provision request, and to transmit a service list received from the first server to a client that has sent the service provision request; And
Memory for mapping and storing the account information of the at least one client, information about the service that can be provided, and information about the server providing the service that can provide the service
Including, unified communications server. The method of claim 1,
The processor,
If the first server that provides the service included in the service provision request is not identified, a second server providing the service included in the service provision request is generated, and the second server is used to respond to the service provision request. And provide an included service to a client that has sent the service provision request. The method of claim 1,
The processor,
Receiving a server deletion request, checking whether the third server included in the server deletion request has not been used for a predetermined period, or deleting the third server if the third server has not been used for a predetermined period of time; To, unified communications server. The method of claim 1,
The service that can be provided,
Organization chart service that provides user information according to organization in the company, presence service that displays the current state of client users, chat service that provides chat between client users, and between client users Call service providing 1: 1 voice call, Conference call service providing conference call function between client users, Medical service providing medical related services to client users, Client user Education services to provide education-related services to children, entertainment services to provide entertainment-related services to client users, tourist services to provide travel-related services to client users, client users Financial related services At least one of the provided bank services
Including, unified communications server. The method of claim 1,
The processor,
When the first server corresponds to an external server, the first server transmits an authentication request to the first server before transmitting the service request to the first server, and receives an authentication response to the authentication request. And send the service provision request to a server. As a service providing method in the unified communication environment,
Receiving a service provision request from at least one client;
Identifying a first server providing a service included in the service providing request;
Transmitting the service provision request to the first server;
Receiving a service list for providing a service included in the service providing request from the first server; And
Transmitting a service list received from the first server to a client that has sent the service provision request;
Including, the service providing method in a unified communication environment. The method of claim 6,
Identifying a first server that provides a service included in the service provision request,
Generating a second server providing a service included in the service providing request when the first server providing the service included in the service providing request is not identified; And
Providing a service included in the service provision request to the client that has sent the service provision request by using the second server
Including, the service providing method in a unified communication environment. The method of claim 6,
Receiving a server deletion request;
Checking whether the third server included in the server deletion request has not been used for a predetermined time period; And
Deleting the third server when the third server has not been used for a predetermined period of time;
Further comprising, service providing method in a unified communication environment. The method of claim 6,
The service that can be provided,
Organization chart service that provides user information according to organization in the company, presence service that displays the current state of client users, chat service that provides chat between client users, and between client users Call service providing 1: 1 voice call, Conference call service providing conference call function between client users, Medical service providing medical related services to client users, Client user Education services to provide education-related services to children, entertainment services to provide entertainment-related services to client users, tourist services to provide travel-related services to client users, client users Financial related services At least one of the provided bank services
Including, the service providing method in a unified communication environment. The method of claim 6,
Identifying a first server that provides a service included in the service provision request,
If the first server corresponds to an external server, transmitting an authentication request to the first server before transmitting the service provision request to the first server; And
Transmitting the service providing request to the first server when receiving an authentication response to the authentication request.
Including, the service providing method in a unified communication environment.

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