KR20190003444A - Service providing method of system for ordering and delivering food using messenger - Google Patents

Abstract

The present invention relates to a service providing method of a food order and delivery system using a messenger. The service providing method is for enabling a user to make a food order by using a messenger chat room and make queries and inquires on a real-time basis to a seller in each process while enabling an integrated messenger server to automatically extract and provide answers suitable for the elapsed time after order completion or progressing situations with respect to the queries and inquires of the user making the order. According to the present invention, the service providing method includes the steps of: providing a messenger chat room linked to a seller terminal of a selected seller and a user terminal of a user making an order from an integrated messenger server when the user selects the seller items on the menu and completes the order with the user terminal; clicking an inquiry icon provided in the messenger chat room of the user terminal in a selling step of enabling the seller to cook and pack the food and a shipping step of picking up and shipping the packed food products after the order is completed and inputting inquiry sentences for inquiry contents through the messenger chat room and providing the same; enabling the integrated messenger server to automatically extract answer sentences for the inquiry sentences from an integrated DB; and providing the extracted answer sentences to the messenger chat room. The answer sentences can be extracted from the integrated DB in a manner corresponding to the one among the shipping and selling steps at the point of inputting the inquiry sentences in the progression and the elapsed time after the order completion.

Description

[0001] The present invention relates to a method for providing a service delivery system for a food order delivery system using a messenger,

The present invention relates to a service providing method of a food order delivery system using a messenger.

Although the communication medium continues to evolve, most restaurants (hereinafter collectively referred to as "delivery restaurants") that serve as delivery or specialize in delivering receive customer orders through voice communications using a landline telephone, Voice conversation using a landline telephone is also used in consulting services for customer inquiries generated during the process. This consulting service is an important service part for selling food at a delivery restaurant. It may include adding or changing an order menu in addition to receiving an order, inquiring delivery or urging delivery, canceling an order, or the like.

Such consulting work may occur more than two or three times per one order reception, and the time spent in one consultation work may be one minute or so, but it may take several minutes. In addition, time spent on counseling tasks that are two times more than the time of receiving an order can be consumed, counseling work is most likely to occur during the time when the food order is the largest, and should be devoted to food preparation, packaging, and delivery The time to do this may be devoted to the consultation work, and the delivery may be delayed substantially.

In order to reduce the proportion of such consulting services, we have implemented an order fulfillment service by using internet order or mobile application, or in case of large franchise, by operating an integrated call center through home service.

However, we can not use the order agency service to perform all the counseling tasks of the delivery restaurant.

For example, when a customer orders food using an Internet order or a mobile application, the restaurant can receive order details without calling the order at the restaurant, thereby reducing consultation on order reception. However, if you are using the restaurant for the first time or if you are ordering the menu for the first time, you should call the restaurant directly for the quantity and taste of the food. Also, since the inquiry about delivery is also made separately, Time must be handled directly at the delivery restaurant.

In the case of large-scale franchises, it is possible to counsel and receive orders for all food ordering services in the case of home-based services, thereby reducing the number of consulting tasks for many of the delivery restaurants. However, it is impossible for communication between the restaurant and the ordering client to be practically impossible because the consulting worker is not a worker in a restaurant but a counseling worker working in a separately formed nationwide call center. Therefore, complaints about errors that may occur in the process of order customer's order being transmitted to the restaurant through the integrated call center need to be handled by the restaurant at the same time. Also, Since the call center can not respond, it is necessary for the counseling service after the order reception to conduct the consultation work using the landline phone at the restaurant.

As the use of smart phones becomes more common, text conversation using messenger chat rooms has already been deeply embedded in life, and accordingly many technologies are being developed to enhance the convenience of users.

In the technology for improving user's convenience, the automatic answering system is not an exception, and it is based on an artificial intelligent interactive interface that recognizes a voice such as a daily conversation of the current user and performs a task required by the user (refer to Japanese Patent Application Laid-Open No. 10-2004-0094235 A service providing method of an interactive interface communication system) is already commercialized rather than a virtual product, and in addition, a chatbot system using an instant messenger chat room (a system and method for completing an online chat dialogue, and a program A computer-readable recording medium), and interactive system and method using morpheme analysis), and a method of using a dialogue-type sentence between system devices A program that automatically provides this answer has been developed have

However, in addition to the above-described conventional technologies, the common features of the currently developed technologies are that they precisely analyze a conversation sentence of a wide range of queries presented by a user in conversation between a user and a system device and draw a record or an answer suitable for the analyzed query System.

On the other hand, in the case of a delivery restaurant, when a seller provides an answer to an inquiry and inquiry of a purchaser, the order and the delivery situation at the time of the inquiry and inquiry by the purchaser, and the point at which the operator provides the answer to the inquiry and inquiry of the orderer Depending on the order and delivery situation, a fluid response should be provided to the same query of the purchaser.

 However, the above-described prior art or currently developed system can not provide such a response. The reason for this is that the system of the prior art can only provide fixed value information or a reply with no change in the user's inquiry, so that the purchase progress status of the purchaser at the consulting point, the sales progress status at the reply time of the operator, Because of the liquidity of the shipping progress at the time of the reply, the system itself can be changed from time to time and the answer to be used can not be grasped and provided.

 Therefore, the order fulfillment service can not substitute the operator 's counseling service, and the prior art is not suitable for the automatic response system of the food order consulting because the operator' s answer which varies according to the situation in the conversation sentence query can not be extracted.

[Patent Document 1] Japanese Patent Application Laid-Open No. 10-2004-0094235 (November 11, 2004) Patent No. 10-1547756 (Aug. 20, 201) Patent No. 10-0881895 (2009.01.29)

SUMMARY OF THE INVENTION The present invention has been made to overcome the above-mentioned problems of the prior art, and it is an object of the present invention to provide a method and apparatus for ordering food using a messenger chat room, The present invention provides a service providing method of a food order delivery system using a messenger that automatically extracts an appropriate response corresponding to the progress or the elapsed time after completion of an order to a messenger chat room.

In order to accomplish the above object, the present invention provides a method of providing service of a food order delivery system using a messenger, comprising: selecting a seller and a menu in a customizer terminal and, when the order is completed, The method comprising the steps of: providing a messenger chat room in which a seller terminal is associated; and a selling step of, after the order is completed, the seller cooking and packing food and a delivery step of picking up and delivering the packaged food, A step of receiving a query sentence as an inquiry through the messenger chat room after the icon of the inquiry provided in the messenger integration server is clicked, and a step of receiving a response sentence, which is a reply to the inquiry sentence in the messenger integration server, Extracting the extracted answer sentence To the messenger chat room, wherein the answer sentence includes at least one of: a step of determining whether the progress step at the time of inputting the query sentence in the integrated DB corresponds to a sales step or a delivery step; The answer sentence corresponding to the time can be extracted.

After the answer sentence is extracted from the messenger integration server, the integrated control unit of the messenger integration server checks whether the extracted answer sentence is a situation answer to be separately input by the seller, such as the number of hours or numbers, If the answer sentence is determined to be a situation answer, the integrated control unit provides the situation answer and the numeric keypad to the seller terminal, applies the number input from the seller terminal to the extracted situation answer, It can be provided as an IM chat room.

After the answer sentence is extracted from the messenger integration server, the integrated control unit of the messenger integration server first provides the extracted answer sentence to the seller terminal, and receives confirmation of whether the answer sentence is a proper answer sentence about the query sentence Generating a separate voice response by voice after clicking the voice recognition icon provided in the messenger room in the seller terminal if the answer sentence is not suitable; And providing the converted voice file to the messenger conversation room. The voice file is converted into a character through character recognition, and the voice file is transferred to a query and answer DB of the integrated DB in a progressing step and a step corresponding to the elapsed time And further storing it as a reply sentence.

After the query sentence is input, the messenger integration server separates the query sentence into a morpheme, a word, a word or the like, and then transmits a query sentence including the most separated separation unit among query sentences stored in the integrated DB And extracts a response sentence corresponding to the elapsed time after completion of the order and the progress step in the answer sentence for the standard query sentence in the integrated DB.

The ordering step of placing an order at the ordering terminal may further include a step of, when the customizer exclusive integration program is executed in the ordering terminal, at the integrated control unit of the messenger integration server, Extracting and providing seller basic information that can be delivered to the ordering terminal, selecting a seller in the ordering terminal, and providing the price information on menus and menus, which are additional information on the seller, to the ordering terminal The method of claim 1, further comprising: providing a messenger chat room capable of inquiring of the seller terminal with the ordering terminal; selecting at least one menu and a quantity in the ordering terminal; By calculating the price, The method of claim 1, further comprising the steps of: providing the purchaser terminal with a purchase price; checking the total price at the ordering terminal and selecting a payment method for payment of the total price; Providing an additional request item icon and an order acceptance icon in the messenger chat room of the orderer terminal; inputting an additional request item by clicking an additional request item icon in the orderer terminal; And completing the order by clicking on it.

The ordering step of placing an order at the ordering terminal comprises the steps of: accepting an order from the seller terminal by using the wire telephone at the ordering terminal; inputting the received ordering information and order details to the seller POS; Extracting the same information as the orderer information input to the merchant POS from the orderer information DB of the integrated DB in the integrated control unit of the messenger integration server and providing the messenger chat room linked with the orderer terminal and the seller terminal .

In the selling step, the integrated control unit of the messenger integration server provides an order number, a messenger room temporary number, an orderer menu, a menu total price, a payment method, an additional request item, a destination information, And providing a notification sound to notify the order reception to the seller terminal;

When the order information is received from the seller POS, the order control unit counts the elapsed time after completion of the order, selects the order details and receives the order, Associating the seller terminal with the chat room;

When the delivery request icon is clicked on the seller terminal, the integration control unit may include providing the delivery information including the order details and the seller information to the delivery person terminal.

The delivery step may include providing and associating the delivery person terminal with the delivery person terminal in a messenger chat room associated with the order person terminal and the seller terminal when the delivery person terminal receives the delivery information by clicking the delivery information, The delivery person terminal provides the food pick-up icon, the arrival forecast notification icon, and the delivery completion icon to the messenger room of the terminal. When the food dispenser and packaging are completed and the food is picked up, the food dispenser icon is clicked on the food pick- Transmitting a message indicating that the delivery is started to the chat room and transmitting a notification sound indicating that the delivery is started to the ordering person terminal; and when the delivery appointment notification icon is clicked on the delivery person terminal, Arrival Example Transmitting a message for informing the user of the delivery to the ordering terminal, transmitting a notification sound informing the ordering terminal of the delivery schedule, and, when the delivery completion icon is clicked on the delivery person terminal, Sending a notification sound informing the seller terminal of completion of delivery, releasing the connection of the delivery person terminal in the messenger chat room, and providing an icon for review creation to the orderer terminal at the integration controller, And inputting a food evaluation and a delivery evaluation after clicking on the review creation icon in the terminal.

The orderer terminal can receive the orderer information corresponding to a plurality of phone numbers stored in the orderer's terminal in the orderer information DB of the messenger integration server as a friend group.

In the ordering step of ordering at the ordering terminal, when the seller selects the seller at the ordering terminal, the integrated control unit of the messenger integration server can provide the seller with a review made by the friend group to the ordering terminal.

The method of providing service of a food order delivery system using a messenger according to the present invention allows an orderer to order food using a messenger chat room, inquiry and inquiry to the seller in real time in the process of each step, It is possible to automatically extract and provide an appropriate answer corresponding to the progress or the elapsed time after completion of the order to the messenger chat room.

1 is a structural diagram illustrating a messenger-based food order delivery system according to an embodiment of the present invention.
2 is a block diagram illustrating a database configuration of a messenger integration server of the food order delivery system using the messenger of FIG.
3 is a block diagram illustrating a service providing method in the food order delivery system using the messenger shown in FIG.
Figs. 4A to 4C are block diagrams showing the steps of Fig. 3. Fig.

Hereinafter, preferred embodiments of the present invention will be described in detail with reference to the accompanying drawings. The embodiments of the present invention are described in order to more fully explain the present invention to those skilled in the art, and the following embodiments may be modified into various other forms, It is not limited to the embodiment. Rather, these embodiments are provided so that this disclosure will be more faithful and complete, and will fully convey the scope of the invention to those skilled in the art.

In the following drawings, thickness and size of each layer are exaggerated for convenience and clarity of description, and the same reference numerals denote the same elements in the drawings. As used herein, the term "and / or" includes any and all combinations of one or more of the listed items. In the present specification, the term " connected "means not only the case where the A member and the B member are directly connected but also the case where the C member is interposed between the A member and the B member and the A member and the B member are indirectly connected do.

The terminology used herein is for the purpose of describing particular embodiments only and is not intended to be limiting of the invention. As used herein, the singular forms "a," "an," and "the" include singular forms unless the context clearly dictates otherwise. Also, " comprise "and / or" comprising "when used herein should be interpreted as specifying the presence of stated shapes, numbers, steps, operations, elements, elements, and / And does not preclude the presence or addition of one or more other features, integers, operations, elements, elements, and / or groups.

Although the terms first, second, etc. are used herein to describe various elements, components, regions, layers and / or portions, these members, components, regions, layers and / It is obvious that no. These terms are only used to distinguish one member, component, region, layer or section from another region, layer or section. Thus, a first member, component, region, layer or section described below may refer to a second member, component, region, layer or section without departing from the teachings of the present invention.

It is to be understood that the terms related to space such as "beneath," "below," "lower," "above, But is used for an easy understanding of other elements or features. Terms related to such a space are for easy understanding of the present invention depending on various process states or use conditions of the present invention, and are not intended to limit the present invention. For example, if an element or feature of the drawing is inverted, the element described as "lower" or "below" will be "upper" or "above." Therefore, "lower" is a concept covering "upper" or "lower".

Further, the system according to the present invention may be implemented using any suitable hardware, firmware (e.g., on-demand semiconductor), software, or any suitable combination of software, firmware, and hardware. For example, various components of the system according to the present invention may be formed on one integrated circuit chip or on a separate integrated circuit chip. In addition, various components of the system may be embodied on a flexible printed circuit film, and formed on a tape carrier package, a printed circuit board. In addition, the various components contained within the system may be processes or threads executing on one or more processors in one or more computing devices, which execute computer program instructions to perform the various functions described below And interact with other components. The computer program instructions are stored in a memory that can be executed on a computing device using standard memory devices, such as, for example, random access memory. The computer program instructions may also be stored in other non-transitory computer readable media, such as, for example, CD-ROMs, flash drives, and the like. Further, those skilled in the art will appreciate that the functions of the various computing devices may be combined with one another, integrated into one computing device, or the functionality of a particular computing device may be implemented within one or more other computing devices Lt; / RTI > can be dispersed in the < / RTI >

Referring to FIG. 1, a structural diagram illustrating a messenger-based food order delivery system according to an embodiment of the present invention is shown. Referring to FIG. 2, a block diagram illustrating a database configuration of a messenger integration server of the food order delivery system using the messenger of FIG. 1 is shown. Hereinafter, a configuration of a food order delivery system using a messenger will be described with reference to FIGS. 1 and 2. FIG.

As shown in FIG. 1, the messenger-based food order delivery system 10 includes a customer order terminal 100, a sales and distribution terminal set 200, and a messenger integration server 300, And the delivery terminal set 200 and the messenger integration server 300 may be capable of transmitting and receiving data through a wire / wireless network. The wired / wireless network may include at least one of a local area network (LAN), a wireless LAN (WLAN), a wireless broadband (WIBRO), a world interoperability for microwave access (WIMAX), a high speed downlink packet access (HSDPA) Can be used.

The ordering terminal 100 installs an integrated program for exclusive use by a customer and stores information of the orderer about the contact and the delivery address to store the ordering person information in the ordering person information DB 311 of the messenger integration server 300 . In addition, the ordering terminal 100 can receive information on a plurality of sellers from the messenger integration server 300, order food to selected sellers, and inquire through a messenger in a post-order sales and delivery step. In addition, the purchaser terminal 100 can receive the orderer information corresponding to the phone number stored in the orderer terminal 100 in the orderer information DB 311 of the messenger integration server 300 as a friend group. In addition, through the messenger integration server 300, the ordering terminal 100 can share restaurants and menus among friend groups, and can present food.

The method of ordering and inquiring through the ordering terminal 100 will be described in detail below with reference to FIGS. 3, 4A and 4C.

The ordering terminal 100 may be a personal computer such as a notebook computer, a desktop computer or a laptop computer, a PCS (Personal Communication System), a GSM (Global System for Mobile communications), a PDC (Personal Digital Cellular) Handyphone System), PDA (Personal Digital Assistant), IMT (International Mobile Telecommunication) -2000, Code Division Multiple Access (CDMA) -2000, W-Code Division Multiple Access (W-CDMA), Wibro (Wireless Broadband Internet) Based wireless communication device such as a smartphone, a smartpad, a tablet PC, and the like, but the present invention is not limited thereto.

The sales and delivery terminal set 200 can receive orders and deliveries provided through the messenger integration server 300. The sales and delivery terminal set 200 can receive inquiries of the orderer generated at the time of cooking and delivery for the received orders, You can see the answer to the inquiry of the orderer created in. Further, the sales and delivery terminal set 200 can also make an additional reply to inquiries of the purchaser. The sales and delivery terminal set 200 includes a seller terminal 210 and a seller POS (point of sale) 220. The sales and delivery terminal set 200 may further include a delivery person terminal 230 when the delivery person is different from the seller. The seller terminal 210 may install the seller-specific integrated program (or application) and register seller basic information and additional information to generate seller information in the seller information DB 312 of the messenger integration server 300. [ The seller terminal 210 may be a personal computer such as a notebook computer, a desktop computer or a laptop computer, or may be a Personal Computer System (PCS), a Global System for Mobile Communications (GSM), a Personal Digital Cellular (PDC) Handyphone System), PDA (Personal Digital Assistant), IMT (International Mobile Telecommunication) -2000, Code Division Multiple Access (CDMA) -2000, W-Code Division Multiple Access (W-CDMA), Wibro (Wireless Broadband Internet) Based wireless communication device such as a smartphone, a smartpad, a tablet PC, and the like, but the present invention is not limited thereto. Also, the delivery person terminal 230 can install the delivery person-specific integrated program (or application) and register the delivery person information to generate delivery person information in the delivery person information DB 313 of the messenger integration server 300 . The delivery person terminal 230 may be a Personal Communication System (PCS), a Global System for Mobile communications (GSM), a Personal Digital Cellular (PDC), a Personal Handyphone System (PHS), a Personal Digital Assistant (PDA) ) -2000, Code Division Multiple Access (CDMA) -2000, W-CDMA (W-CDMA), Wibro (Wireless Broadband Internet) terminals, smartphones, smartpads, PC), and the like, but the present invention is not limited thereto.

The order and delivery acceptance of the sales and delivery terminal set 200, the confirmation of the answer to the inquiry of the purchaser, and the method of creating the additional reply will be described in detail below with reference to FIGS. 3, 4A and 4C.

The messenger integration server 300 transmits the information stored in the integrated DB 310 and the integration DB 310, which are databases storing information on the orderer, the seller, and the person in charge of the delivery, to the orderer terminal 100, And an integrated control unit 320 for providing and controlling the service of the messenger-based food order delivery system.

The integrated DB 310 includes an order information DB 311 storing a plurality of order information, a seller information DB 312 storing a plurality of seller information, and a delivery person information DB 313 storing a plurality of delivery person information can do.

The orderer information DB 311 is a database in which a plurality of pieces of information such as a contact address of a purchaser and a delivery address are stored for each unique identification code. The orderer information DB 311 stores the information of the orderer about the contacts and the delivery address respectively created through the orderer's exclusive program of the ordering terminal 100, generates a unique identification code for the stored orderer information, 100). ≪ / RTI >

The seller information DB 312 is a database in which a plurality of pieces of seller information and conversation sentences between the seller and the purchaser are stored for each unique identification code. The seller information DB 312 stores the information of each seller created through the seller-specific program of the plurality of the seller terminals 210, generates a unique identification code for the stored seller information, provides the unique ID code to the seller terminal 210, . The seller information DB 312 may include seller basic information 312a, seller additional information 312b, an inquiry and answer DB 312c, a conversation sentence DB 312d, and review information 312e. That is, the seller information DB 312 may be a database in which the seller basic information 312a, the seller additional information 312b, the dialogue sentence DB 312d, and the review information 312e are stored, respectively, according to the seller's unique identification code. In FIG. 2, one seller information is stored in the seller information DB 312 as an example, but the present invention is not limited thereto.

 Here, the seller basic information 312a may include an operator profile, mutual information, business information, deliverable area information, and the like. Further, the seller additional information 312b may include information that can be selected at the time of ordering such as a menu, a menu price, and the like. In addition, the inquiry and answer DB 312c collects and accumulates the inquiries of the purchaser and the answers to the inquiries. In addition, the inquiry and answer DB 312c may store the answers to inquiries of the purchaser for each sales and delivery step and for each elapsed time after the order. Also, in the conversation sentence DB 312d, if the seller terminal 210 associates with the ordering terminal 100 and the order is made through the messenger chat room, the conversation contents of the messenger chatting room for the completion of the delivery and the termination of the order and delivery And may be accumulated and stored for each orderer. Also, after the delivery is completed, the review information 312e may be accumulated for each orderer by evaluating the food and delivery inputted from the ordering terminal 100. [

The integration control unit 320 can provide the order received through the ordering terminal 100 to the sales and distribution terminal set 200. When an inquiry is received through the ordering terminal 100, (310).

In this way, the messenger integration server 300 can connect the order received through the ordering terminal 100 with the sales and distribution terminal set 200 and the method of connecting the order received through the ordering terminal 100 The method of extraction and provision will be described in detail below with reference to FIG. 3, FIG. 4A and FIG. 4C.

Referring to FIG. 3, a block diagram illustrating a food order delivery method using the messenger-based food order delivery system shown in FIG. 1 is shown. Referring to FIG. 4A, there is shown a detailed block diagram illustrating the ordering step of FIG. 3 in detail; FIG. 4B is a detailed block diagram illustrating the sales and delivery steps of FIG. Referring to FIG. 3, there is shown a detailed block diagram showing in detail the steps of the inquiry of FIG. Hereinafter, the food order delivery method using the messenger shown in FIG. 3, FIG. 4A, and FIG. 4C will be described in detail with reference to FIGS. 1 and 2 showing a messenger-based food order delivery system.

First, a food order delivery method using a messenger includes an order step S1 for accepting an order at the ordering terminal 100, a selling step S2 for receiving an order at the seller terminal 210, cooking and packing the food, (S3) for receiving a delivery request from the delivery server (230), picking up the food, and delivering it to the purchaser. Also, the food order delivery method using the messenger may be inquired through the messenger of the ordering terminal 100 at any of the sales step S2 and the delivery step S3, and the inquiry step of providing a reply to the received inquiry (Sa).

4A, the order step S1 includes a seller information providing step S11, a seller selecting step S12, a menu and price information providing step S13, a menu selecting step S14, Step S15, a payment method selection step S16, an addition request confirmation step S17, and an order confirmation step S18.

In step S11, when the customer-specific integrated program is executed in the ordering terminal 100, the integrated control unit 320 transmits a plurality of seller basic information 312a stored in the seller information DB 312 to the ordering terminal 100 ). At this time, the integrated control unit 320 provides the seller basic information 312a to the ordering terminal 100 when the address information of the purchaser corresponds to the deliverable area registered in the seller basic information 312a. That is, the integration control unit 320 provides only the seller basic information 312a that can be delivered to the purchaser to the purchaser terminal 100. [ Thereafter, the purchaser selects one seller to order food from a plurality of seller basic information 312a provided to the ordering terminal 100 (S12). When one seller is selected (S12) in the ordering terminal 100, the messenger integration server 300 generates a messenger chat room having a temporary number for conversation between the ordering terminal 100 and the seller terminal 210 . In the subsequent sales step S2 and the delivery step S3, the ordering terminal 100 can make the inquiry related to the food preparation or delivery to the seller through the generated messenger chat room as a text conversation. Further, additional request items received in the order step S1 may be transmitted when the messenger chat room is associated with the seller terminal 210. [ The integrated control unit 320 may also provide a review made by the friend group among the review information 312e stored in the seller information DB 312 to the ordering terminal 100 when the seller selects the seller from the ordering terminal 100. [ Thus, the integrated control unit 320 can provide a highly reliable review made by friends.

In the menu and price information providing step S13, the integrated control unit 320 extracts additional information about the seller selected by the purchaser terminal 100 from the seller addition information 312b of the seller information DB 312, ) As a separate window. Here, the seller additional information 312b may be menu information, price information for each menu, and the like.

Thereafter, the orderer can select the menu and the quantity in the window for the seller addition information 312b provided to the ordering terminal 100 (S14). In addition, the purchaser terminal 100 can select at least one menu from the seller additional information 312b.

In the sum price providing step S15, the integrated controller 320 calculates a sum price for at least one menu selected from the ordering terminal 100, and provides the combined price to the ordering terminal 100. [

Thereafter, the purchaser can confirm the total price provided to the ordering terminal 100 and select a payment method for payment of the total price (S16). Also, when the payment method is selected in the ordering terminal 100, the integration control unit 320 can output the order detail information to the upper or lower end of the messenger's chat room of the purchaser in a fixed screen. That is, the ordering terminal 100 can confirm the order details outputted in a fixed screen on the messenger chat room.

In the addition request confirmation step S17, when the ordering terminal 100 selects a payment method, the integration control unit 320 adds an additional request item icon and an additional request item If there is no order, the order receiving icon to receive the order is provided to the messenger's chat room of the purchaser. Also, when the add request item icon is clicked on the ordering terminal 100, the add request item can be inputted into the messenger chat room. In addition, after the additional request is inputted, the order receiving terminal 100 must click the order receiving icon to complete the order. Of course, even if there is no additional request, the order receiving terminal 100 must click the order receiving icon to complete the order.

If the order acceptance icon provided to the purchaser terminal 100 is clicked in the order confirmation step S18, the integration controller 320 determines that the order is confirmed. When the order is determined, the integrated control unit 320 provides the order detail window to the seller terminal 210 and transmits the order details to the seller POS 220 as well. When the seller terminal 210 receives a new order history window, the seller terminal 210 can notify the seller of the receipt of the new order through the notification sound. Here, the order details may include an order number, a messenger room temporary number, an orderer menu, a menu summation price, a payment method, an additional request item, a destination information, and a buyer information. In addition, the seller POS (220) can output a receipt for the order number, menu, and menu combined price from the received order history through the receipt terminal. That is, the seller can check the order details through the seller terminal 210 and the seller POS 220 to prevent the order reception from being missed. In addition, the seller terminal 210 may display order details ordered by a plurality of purchasers in the order reception window, and may integrate and manage the order details. Also, the seller POS (220) can count the time when the order details are received, and count the elapsed time after the order is completed.

Also, the integrated control unit 320 determines that the seller has accepted the order when the order details window received from the seller terminal 210 is clicked, and provides the messenger's chat room with the temporary number of the purchaser to the seller terminal 210. Also, when the ordering terminal 100 and the seller terminal 210 are connected to the messenger chat room, the order details can be fixedly output to the top or bottom of the orderer and the seller messenger chat room.

When the order is received, the integrated control unit 320 may provide an icon of the inquiry to the messenger chat room of the ordering terminal 100. In the sales step S2 and the delivering step S3, Once clicked, you can contact the seller and the dispatcher in the messenger chat room. This inquiry step Sa will be described in detail below.

In addition, if the purchaser has accepted the order to the seller using the wire telephone, without using the order-only integration program of the purchaser's terminal 100, the seller can separately input the order details of the purchaser into the seller POS 220 . At this time, the integrated control unit 320 may provide a messenger chat room in which the ordering terminal 100 and the seller terminal 210 are linked through the order details and the information of the orderer entered in the seller POS 220. Such a messenger chat room may be a messenger chat room including contents previously communicated by the purchaser and the seller, and the previous conversation contents may be extracted and provided from the conversation sentence DB 312d. That is, if the customer-specific integrated program is installed in the customer's terminal 100 and the customer information is stored in the customer information DB 311, the integrated controller 320, after completing the order, A messenger chat room in which the user can interact with the chat room.

If the orderer's information is not stored in the orderer's information DB 311 or the orderer's information is not stored in the orderer's information DB 311, And information on sales and delivery can be transmitted to the purchaser terminal 100 as characters. When the temporary ordering person installs the integrated program (or application) for the ordering person in the ordering terminal 100, the temporary ordering person information stored in the ordering person information DB 311 is extracted and provided. After confirming the ordering person's terminal 100, Can be stored as an orderer in the information DB 311.

When the order is received, the selling step (S2) and the delivering step (S3) proceed sequentially. The selling step S2 includes an order reception and distribution request step S21, a cooking step S22 and a delivery acceptance step S23. The delivery step S3 includes a pickup and delivery step S31, Completion and review writing step (S32).

When the order reception window is clicked and the order is received in the order reception and distribution request step S21, the integration control unit 320 transmits the shipping request icon, The start icon is output and provided.

When the seller terminal 210 clicks the delivery request icon before the food preparation, the integrated control unit 320 delivers the delivery request to the delivery person terminal 230 linked to the seller through the delivery person information DB 313 in the integrated DB 310 Send request and delivery information window. Thereafter, the seller can cook the food (S22). The delivery information may include seller information, a messenger room temporary number, delivery address, and the like. Also, the delivery person terminal 230 may display a plurality of delivery details in the delivery information window, and may integrate and manage the delivery details. Further, when the delivery person terminal 230 receives the delivery information window, a notification sound may be generated to inform the delivery person of the delivery information window. When the delivery information window for the delivery request received by the delivery person terminal 230 is selected, the delivery is received (S23), and the temporary number messenger room in which the orderer terminal 100 and the seller terminal 210 are interlocked, (Not shown).

In addition, if there is a delivery person in charge, the seller terminal 210 may designate a delivery person without clicking the delivery request icon. First, when the delivery person terminal 230 registered in the messenger integration server 300 directly inputs the temporary number for the messenger chat room and receives the delivery order (S23), the purchaser terminal 100 and the seller terminal 210 are interlocked The delivery person terminal 230 may be linked to the temporary number messenger chat room and receive the delivery information.

When the seller directly carries out the delivery, when the food preparation (S22) is completed, the delivery start icon displayed on the seller terminal 210 is clicked to receive delivery (S23), and the delivery can proceed directly. In this case, the seller terminal 210 may be the same terminal as the delivery person terminal 230.

When the delivery person terminal 230 receives the delivery (S23), the integration control unit 320 provides the food pick-up, arrival notice, and delivery completion icon to the delivery person terminal 230. If the delivery person terminal 230 clicks the food pick-up icon or when the seller directly ships the delivery start icon, the integration control unit 320 sends a message informing the start of delivery (S31) to the messenger chat room, It is possible to send a notification sound to notify the ordering terminal 100 of the start of delivery. In addition, when the shipping person in charge terminal 230 clicks on the shipping arrival scheduled icon, the integrated control unit 320 sends a message informing the scheduled arrival of the shipment to the messenger chat room, and sends a notification sound informing the ordering person terminal 100 of the scheduled delivery shipment can do.

When the delivery to the purchaser is completed, the delivery person terminal 230 can click the delivery completion icon to complete the delivery (S32). At this time, the integrated control unit 320 can send a message indicating completion of delivery to the messenger chat room and send a notification sound to the seller terminal 210 indicating that the delivery is completed. In addition, when the delivery is completed (S32), the integrated controller 320 may provide the buyer terminal 100 with a review creation icon. In addition, when the delivery is completed (S32), the delivery person terminal 230 is disconnected from the messenger chat room, and the delivery control list status window may be provided by the integration control unit 320. [ That is, the delivery person terminal 230 can check and manage the delivery completed list. In addition, after the delivery is completed (S32), the buyer terminal 100 can click the review creation icon to input the food evaluation and delivery evaluation, and the review of the orderer can be accumulated and stored in the review information 312e.

In addition, the inquiry step Sa may be proceeded when the icon of the inquiry provided to the purchaser terminal 100 is clicked in the sales step S2 and the delivery step S3.

The integrated control unit 320 may provide the query sentence to the temporary number messenger chat room in which the seller terminal 210 and the delivery person terminal 230 are interlocked after the inquiry icon is clicked in the ordering terminal 100. [

In addition, when the query sentence is input, the integrated control unit 320 determines whether the present step corresponds to which step in the sales step S2 and the delivery step S3 at the time when the query sentence is input (S1b) The elapsed time after completion is confirmed (S1c). Here, the elapsed time after the completion of the order is provided by the seller POS 220, and whether the present step corresponds to which step in the sales step S2 or the delivery step S3 can be provided from the seller terminal 210. [

In addition, the integrated control unit 320 can calibrate and translate the query sentence of the purchaser and retrieve and extract the answer sentence from the inquiry and answer DB 312c. The integrated control unit 320 can separate and convert the query sentence into a morpheme, a word, a word or the like, and extracts a standard sentence including the most segregated translation units from the query sentences stored in the sentence sentence DB 312d S1d).

In addition, the integrated control unit 320 extracts the answer sentence for the standard query sentence from the inquiry and answer DB 312c. At this time, the integrated control unit 320 retrieves (S1e) an answer sentence corresponding to the progress step at the time of inputting the query sentence and the elapsed time after completing the order from the inquiry and answer DB 312c. Here, the progressing step refers to the step at which the current step is input during the steps of the sales step S2 and the delivery step S3.

That is, the integrated control unit 320 extracts a response sentence corresponding to the progress step and the elapsed time after completion of the order among the plurality of answer sentences for the standard sentence sentence stored in the inquiry and answer DB 312c, do. In this way, the messenger integration server 300 can provide an answer to the inquiry of the purchaser in a fluid manner according to the current progress stage and the elapsed time after the completion of the order.

The answer sentence extracted by the integrated control unit 320 may be provided to the messenger chat room where the ordering terminal 100, the seller terminal 210, and the delivery person terminal 230 are connected (S1l).

In addition, the integrated control unit 320 can confirm whether the extracted answer is a situation answer that artificially indicates a situation (S1g). Here, the answer to the situation may be an answer that the seller has to separately input the number of the time or the number in accordance with the current situation.

The integrated control unit 320 provides a status answer and a numeric keypad to the seller terminal 210 when the extracted answer is a status answer to artificially display a situation, (S1m) to the answer (S1n), and can be provided to the messenger chat room interlocked with the ordering terminal 100 (S1n).

In addition, if the extracted answer is not a situation answer, the integrated control unit 320 may first provide the extracted answer sentence to the seller terminal 210 for confirmation. At this time, the seller terminal 210 can confirm the extracted answer sentence and confirm whether it is appropriate as a reply to the query sentence (S1h). In addition, if the answer sentence is not suitable, the seller can click on the speech recognition icon provided to the seller terminal 210 and create a separate voice answer (S1i) by voice. Then, the voice response created in the seller terminal 210 is converted into a voice file in the integrated control unit 320 and supplied to the messenger room (S1j). The voice file is converted into a character through character recognition and is stored in the inquiry and answer DB 312c Can be additionally stored. At this time, the converted character is stored in the inquiry and answer DB 312c (S1k) as a response sentence corresponding to the progress step and the elapsed time after completion of the order.

If it is determined that the answer extracted from the seller terminal 210 is appropriate, the integrated control unit 320 may provide the extracted answer sentence to the messenger chat room linked to the customizer terminal 100 (Sl).

In addition, the purchaser terminal 100 can present the food between the friend groups using the messenger integration server 300. [ The buyer terminal 100 can select a friend in the friend group and the integration control unit 320 transmits the seller basic information 312a including the address information within the deliverable area to the ordering terminal 100 ). In addition, the integrated control unit 320 can provide a review made by a friend for each seller to the ordering terminal 100. [ This allows the purchaser to refer to a friend's review and present the food to a friend. The present gift can be provided in the form of a coupon to a friend's terminal, and a friend provided with the coupon can order coupons when ordering using the messenger integration server 300. [

The present invention is not limited to the above-described embodiment, and various modifications and changes may be made without departing from the scope of the present invention. It will be understood by those of ordinary skill in the art that various changes in form and details may be made therein without departing from the spirit and scope of the invention as defined in the appended claims.

10; Messenger-based food order delivery system
100; A customer terminal 200; Set of sales and shipping terminals
210; A seller terminal 220; Seller POS
230; Delivery person terminal 300; Messenger Integration Server
310; Integrated DB 320; The integrated control unit

Claims (1)

Providing a messenger chat room in which a messenger integration server connects the orderer terminal and a seller terminal, which is a terminal of a selected seller, when the order is completed after selecting a seller and a menu on the customizer terminal;
After the seller completes the ordering, the icon of the inquiry provided in the messenger room of the ordering terminal is clicked in a sales step of cooking and packing food and a delivery step of picking up and delivering the packed food, A query sentence, which is an inquiry, is input and provided;
Automatically extracting a reply sentence, which is a reply to the query sentence, from the integrated DB of the messenger integration server; And
And providing the extracted answer sentence to the messenger chat room,
The answer sentence extracts a response sentence corresponding to a time at which the query sentence is input at the time of inputting the query sentence at the sales step and the delivery step and the elapsed time after the completion of the order,
After the answer sentence is extracted from the messenger integration server,
The integrated control unit of the messenger integration server checks whether or not the extracted answer sentence is a status answer to be separately input by the seller for the number of the time or the number according to the current situation,
When it is determined that the answer sentence is a situation answer in which the answer sentence should be artificially displayed according to the progress step at the time of inputting the query sentence and the elapsed time after the completion of the order , And provides a keypad to the messenger, and the number inputted from the seller terminal is applied to the extracted situation answer, and the situation answer to which the number is applied is provided to the messenger chat room interlocked with the orderer terminal. / RTI >

Images