KR20170040007A - Apparatus for providing conversational agent service and operating method thereof - Google Patents

Apparatus for providing conversational agent service and operating method thereof Download PDF

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Publication number
KR20170040007A
KR20170040007A KR1020150139321A KR20150139321A KR20170040007A KR 20170040007 A KR20170040007 A KR 20170040007A KR 1020150139321 A KR1020150139321 A KR 1020150139321A KR 20150139321 A KR20150139321 A KR 20150139321A KR 20170040007 A KR20170040007 A KR 20170040007A
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South Korea
Prior art keywords
interactive agent
agent service
personal
service providing
specific person
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KR1020150139321A
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Korean (ko)
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KR101804632B1 (en
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윤도상
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엘지전자 주식회사
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Publication of KR20170040007A publication Critical patent/KR20170040007A/en
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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
    • G06Q50/30—Transportation; Communications
    • G06F17/30—
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
    • G06Q50/01—Social networking
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
    • G06Q50/10—Services

Abstract

According to an embodiment of the present invention, an operating method of an interactive agent service providing device comprises: a step of receiving a request for interacting with the interactive agent service providing device; generating a response to the received request based on personal database for storing personal data for a specific person and public database for storing common information; and a step of outputting the generated response.

Description

TECHNICAL FIELD [0001] The present invention relates to an interactive agent service providing apparatus, an interactive agent service providing apparatus,

An embodiment according to the concept of the present invention relates to an interactive agent service provision apparatus, and more particularly to a personalized interactive agent service provision apparatus and an operation method thereof.

Interactive agent is provided for more convenient interaction between a user and a computer (terminal), and means providing an interface for interacting with a computer using a natural language that is routinely used for conversation and the like .

Recently, mobile terminals such as smart phones, tablet PCs, and the like have been widely spread, so that mobile terminal manufacturers provide various interactive agents, which are the same in various computing systems as well as mobile terminals. However, the services provided through the interactive agent are limited and inefficient due to the control of the terminal, the information provision, and the dialogue function with the interactive agent, and various methods utilizing the interactive agent are being studied.

According to an aspect of the present invention, there is provided a terminal capable of providing a personalized interactive agent service using various data of a specific person, and a method of operating the terminal.

A method of operating an interactive agent service providing apparatus according to an exemplary embodiment of the present invention includes receiving a request for interacting with an interactive agent service providing apparatus, receiving a request for interaction with a personal database in which personal data about a specific person is stored, Generating a response to the received request based on a public database storing the information, and outputting the generated response.

The method includes receiving the personal data for the specific person from at least one of a plurality of electronic apparatuses connected to the interactive agent service providing apparatus and storing the received personal data in the personal database As shown in FIG.

The personal data may include at least one of voice, behavior log, propensity, and history data for the specific person.

According to an embodiment, any one of the plurality of electronic devices is a terminal, and the personal data may include voice data of the specific person occurring during a call using the terminal.

According to another embodiment, one of the plurality of electronic devices is a social network service (SNS) server, and the personal data includes at least one of contents uploaded to the SNS server by the specific person, And may include at least one.

Wherein the personal database stores personal data for each of a plurality of persons, and the step of generating the response further comprises the steps of: generating personal data for a selected one of the plurality of persons, Can be generated.

The step of generating the response may include generating the response output as the voice of the specific person based on the voice data of the specific person stored in the personal database and outputting the generated response may include: And outputting the voice of the specific person through the voice output unit.

The apparatus for providing an interactive agent service according to an embodiment of the present invention may perform the operation method.

The interactive agent service providing apparatus and the operation method thereof according to the embodiment of the present invention can generate a response to a request based on personal data of a specific person so that various responses are generated according to the characteristics of the specific person It is effective.

In addition, by collecting and utilizing personal data of a specific person using electronic devices, it is possible to develop a more personalized interactive agent by developing a conventional uniformly interactive agent.

1 is a schematic block diagram of an interactive agent service providing system according to an embodiment of the present invention.
2A and 2B are schematic block diagrams of an interactive agent service providing apparatus according to an embodiment of the present invention.
3 is a flowchart illustrating an operation method of an interactive agent service providing apparatus according to an embodiment of the present invention.
4 is an exemplary diagram illustrating an operation of an interactive agent service providing apparatus according to an exemplary embodiment of the present invention receiving and storing personal data.
FIG. 5 shows an embodiment using an operation method of the interactive agent service providing apparatus shown in FIG.
6 is a flowchart illustrating an operation method of an interactive agent service providing apparatus according to another embodiment of the present invention.

Hereinafter, embodiments of the present invention will be described in detail with reference to the accompanying drawings, wherein like reference numerals are used to designate identical or similar elements, and redundant description thereof will be omitted. The suffix "module" and " part "for the components used in the following description are given or mixed in consideration of ease of specification, and do not have their own meaning or role. In the following description of the embodiments of the present invention, a detailed description of related arts will be omitted when it is determined that the gist of the embodiments disclosed herein may be blurred. It is to be understood that both the foregoing general description and the following detailed description are exemplary and explanatory and are intended to provide further explanation of the invention as claimed. , ≪ / RTI > equivalents, and alternatives.

Terms including ordinals, such as first, second, etc., may be used to describe various elements, but the elements are not limited to these terms. The terms are used only for the purpose of distinguishing one component from another.

It is to be understood that when an element is referred to as being "connected" or "connected" to another element, it may be directly connected or connected to the other element, . On the other hand, when an element is referred to as being "directly connected" or "directly connected" to another element, it should be understood that there are no other elements in between.

The singular expressions include plural expressions unless the context clearly dictates otherwise.

In the present application, the terms "comprises", "having", and the like are used to specify that a feature, a number, a step, an operation, an element, a component, But do not preclude the presence or addition of one or more other features, integers, steps, operations, elements, components, or combinations thereof.

Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings attached hereto.

1 is a schematic block diagram of an interactive agent service providing system according to an embodiment of the present invention.

Referring to FIG. 1, an interactive agent service providing system 10 according to an embodiment of the present invention includes an interactive agent service providing apparatus 100, a terminal 200, and a plurality of electronic devices 300_1 to 300_N May be a natural number).

The interactive agent service providing apparatus 100 may be connected to the terminal 200 using the interactive agent service and may receive the request from the terminal 200. [ The interactive agent service providing apparatus 100 can generate a response to the received request using the interactive agent module and transmit the generated response to the terminal 200. [ The transmitted response may have various forms such as text, voice, and / or image.

The interactive agent service providing apparatus 100 may be implemented as a server providing an interactive agent service. 1, the interactive agent service providing apparatus 100 is connected to the terminal 200 and the plurality of electronic devices 300_1 to 300_N. However, in the interactive agent service providing apparatus 100 according to the embodiment, May be implemented as an independent type of device (e.g., a robot, etc.) to provide an interactive agent service.

The structure of the interactive agent service providing apparatus 100 will be described later with reference to FIG.

The terminal 200 enables a user to use the interactive agent service according to an embodiment of the present invention. The terminal 200 may be a mobile phone, a smart phone, a laptop computer, a digital broadcasting terminal, a personal digital assistant (PDA), a portable multimedia player (PMP), a navigation device, a slate PC, a mobile terminal such as a tablet PC, an ultrabook, a wearable device (e.g., a smartwatch, a glass glass, a head mounted display (HMD) . According to an embodiment, the terminal 200 may be implemented as a fixed terminal such as a digital TV, a desktop computer, a digital signage, or the like.

Each of the plurality of electronic devices 300_1 to 300_N may be connected to the interactive agent service providing apparatus 100 to transmit personal data on a specific person to the interactive agent service providing apparatus 100. [ Each of the plurality of electronic devices 300_1 to 300_N collects personal data about a specific person using various input units (e.g., camera, microphone, etc.), a sensing unit, (100).

Personal data about a specific person can be various types of personal information such as a voice, an action log, a behavior pattern, a history, personal information, a record (a broadcast medium, a portal site, SNS, etc.) Data may be included.

Each of the plurality of electronic devices 300_1 to 300_N includes a terminal such as a smart phone, a tablet PC, a PC, a notebook computer, an appliance such as a TV, an air conditioner, a vacuum cleaner and a refrigerator, an SNS server that provides a social network service (SNS) A server of various media (a broadcast medium, a portal site, etc.), and the like.

2A and 2B are schematic block diagrams of an interactive agent service providing apparatus according to an embodiment of the present invention.

2A and 2B are not essential for implementing an interactive agent service provision apparatus, and thus the interactive agent service provision apparatus described in this specification can have more or less than the above listed components Components.

2A, the interactive agent service providing apparatus 100A may include a communication unit 110, a control unit 120, and a database unit 130. [

The communication unit 110 may receive a request from the terminal 200 using the interactive agent service according to the embodiment of the present invention or receive personal data for a specific person from each of the plurality of electronic devices 300_1 to 300_N have.

The communication unit 110 may transmit the generated response to the terminal 200 when the response to the received request is generated by the control unit 120 or the interactive agent module 122. The communication unit 110 may be implemented as a communication module capable of wired or wireless communication.

The control unit 120 may control the operation of each of the configurations 110 to 140 included in the interactive agent service providing apparatus 100A. In particular, the controller 120 according to an embodiment of the present invention may execute the interactive agent module 122. [ The interactive agent module 122 may be implemented in software, stored in a memory (not shown), loaded by the controller 120, and executed.

The interactive agent module 122 may analyze the request received through the communication unit 110 to determine the content (or intent) of the request, and generate a response to the request based on the determined content. The interactive agent module 122 may generate a response based on various information stored in the database unit 130. [ The operation of the interactive agent module 122 will be described later.

The database unit 130 may store various information necessary for the interactive agent module 122 to generate a response to the request. In particular, the database unit 130 according to the embodiment of the present invention may include a personal DB 132 and a common DB 134.

The personal DB 132 may store personal data for a specific person. The control unit 120 may store the personal data received from the plurality of electronic devices 300_1 to 300_N in the personal DB 132 through the input unit 110. [ When the personal DB 132 stores personal data for a plurality of persons, the personal DB 132 may classify and store corresponding personal data for each person. According to an embodiment, the database unit 130 includes a plurality of personal DBs, and each of the plurality of personal DBs may store personal data for a corresponding one of the personal DBs.

The public DB 134 may store common information (data) that is not related to a specific person, such as objective information, facts, and other data.

2A, the interactive agent service providing apparatus 100A includes the database unit 130. However, according to the embodiment, the database unit 130 may include a separate agent service providing apparatus 100A connected to the interactive agent service providing apparatus 100A, It can also be implemented as a database server. In this case, the interactive agent module 122 may connect to the database server, and may generate a response to the request based on various information stored in the personal DB and the common DB included in the database server.

Referring to FIG. 2B, the interactive agent service providing apparatus 100B may be implemented as an independent apparatus without being connected to other terminals or electronic apparatuses. In this case, the interactive agent service providing apparatus 100B may further include an input unit 140 and an output unit 150. [

The control unit 120 and the database unit 130 are substantially the same as the control unit 120 and the database unit 130 included in the interactive agent service providing apparatus 100A shown in FIG. 2A, .

The input unit 140 may be implemented as an input device such as a camera, a microphone, a keyboard, a touch pad, and a mouse to receive a request for using the interactive agent service from a user.

Specifically, the input unit 140 may receive a request in the form of an image (or image) using a camera, receive a voice-type request using a microphone, or receive various other types of requests. The received request may be processed by the interactive agent module 122.

 The output unit 150 may be implemented as an output device for outputting the response generated by the interactive agent module 122. For example, the output device may be implemented by a speaker for outputting a voice response, a display for outputting a text or graphic response, and the like, but is not limited thereto.

Hereinafter, an operation method of an interactive agent service providing apparatus according to embodiments of the present invention will be described.

3 is a flowchart illustrating an operation method of an interactive agent service providing apparatus according to an embodiment of the present invention.

The embodiment shown in FIG. 3 shows an embodiment of the interactive agent service provision apparatus 100A of FIG. 2A.

3, the control unit 120 of the interactive agent service providing apparatus 100 receives personal data of a specific person from a plurality of electronic devices 300_1 to 300_N connected to the interactive agent service providing apparatus 100, (S100) and stores the received personal data in the personal DB 132 of the database unit 130 (S120).

Steps S100 and S120 will be described in detail with reference to FIG.

4 is an exemplary diagram illustrating an operation of an interactive agent service providing apparatus according to an exemplary embodiment of the present invention receiving and storing personal data.

In FIG. 4, it is assumed that each of the plurality of electronic devices is the terminal 300_1, the home appliance 300_2, and the SNS server 300_3 for convenience of explanation, but the plurality of electronic devices is not limited thereto.

Referring to FIG. 4, the terminal 300_1 may transmit the first personal data PD1 to the interactive agent service providing apparatus 100 through the communication unit 110. FIG. For example, the first personal data PD1 may be voice data for a specific person (a user of the terminal), but the present invention is not limited to this, and various data for a specific person that can be transmitted from the terminal 300_1 Personal information, user logs, etc.).

Specifically, the terminal 300_1 collects voice data of the user during a call using the terminal 300_1 through a microphone, collects usage patterns of various services and applications used by the user through the terminal 300_1, And transmits the collected data to the interactive agent service providing apparatus 100 as the first personal data PD1.

The home appliance 300_2 can transmit the second personal data PD2 to the interactive agent service providing apparatus 100 through the communication unit 110. [ For example, the home appliance 300_2 collects a user's life pattern, an action log, and the like using an input device such as a built-in microphone and a camera and various sensors, and transmits the collected data as second personal data PD2 to an interactive agent To the service providing apparatus 100.

The SNS server 300_3 may transmit the third personal data PD3 to the interactive agent service providing apparatus 100 through the communication unit 110. [ For example, the SNS server 300_3 may transmit the content uploaded by the specific person on the SNS, the content related to the specific person, etc. to the interactive agent service providing apparatus 100 as the third personal data PD3. In particular, when a particular person is a celebrity, the contents uploaded to a particular person by a plurality of users can be usefully used for analyzing a tendency or reputation of the particular person.

The control unit 120 or the interactive agent module 122 of the interactive agent service providing apparatus 100 transmits the personal data PD1 to PD3 received through the communication unit 110 to the personal DB 132 of the database unit 130 ). ≪ / RTI > According to the embodiment, the interactive agent module 122 determines the voice, tendency, etc. of a specific person based on the received personal data PD1 to PD3, and transmits the data including the voice, May be stored in the personal DB 132.

3 will be described again.

The interactive agent service providing apparatus 100 may receive a request from the terminal 200 using the interactive agent service according to an embodiment of the present invention (S140). The request may be a request to acquire desired information from the interactive agent service providing apparatus 100 or a variety of messages for interacting with the interactive agent service providing apparatus 100, Request.

The interactive agent module 122 can determine the contents of the received request and generate a response to the received request based on the personal DB 132 and the common DB 134 (S160). Particularly, the interactive agent module 122 generates a response based on the personal DB 132 in which the personal data about a specific person is stored. Therefore, the generated response can be various forms (for example, Lt; / RTI >

The control unit 120 may transmit the generated response to the terminal 200 (S180). The generated response may have a voice form, a text form, and / or a graphical form. If the generated response is in the form of a voice, the generated response can be output in the same voice as the voice of the specific person. That is, the response may be output in the same or similar form as the voice tone, accent, or accent of a particular person.

Therefore, when the generated response is output through the audio output unit such as a speaker of the terminal 200, it is possible to produce the same effect as if a certain person talks.

Since the generated response can reflect the tendency of a specific person, the user of the terminal 200 can receive a personalized interactive agent service reflecting the tendency of a specific person, unlike a general interactive agent service.

FIG. 5 shows an embodiment using an operation method of the interactive agent service providing apparatus shown in FIG.

In FIG. 5, the online personage museum service is described as an embodiment of the interactive agent service, but this is for convenience of description, and various embodiments of the interactive agent service may be implemented in various ways.

Referring to FIG. 5, the terminal 200 may transmit a request to the online person museum service providing server 100 to select any one of the characters provided by the online person museum service (S200). When one of the characters is selected, the terminal 200 can transmit a message for interacting with the selected person to the online person museum service providing server 100. The message may include a voice form, a text form, and the like.

The online person museum service providing server 100 can generate a response to the received message based on the personal DB for the selected person and various information stored in the common DB (S240). The generated response can have the voice of the selected person similar to the above, and the characteristics of the selected person such as the personality of the selected person can be reflected.

The online person museum service providing server 100 transmits the generated response to the terminal 200 (S260), and the terminal 200 can output the received response (S280).

According to the present embodiment, a user of the terminal 200 can obtain an effect of being able to virtually communicate with a past person (such as a great person), a famous person, etc. through an online personage museum service.

In addition, as described above with reference to FIGS. 3 and 4, since the personal data for the user can be stored in the personal DB, later characters can interact with the user through the service. In other words, you can get away from acquiring information about past greats and celebrities through books and the internet, and you can talk with past great people and famous people virtually through this service.

6 is a flowchart illustrating an operation method of an interactive agent service providing apparatus according to another embodiment of the present invention. The embodiment shown in Fig. 6 shows an embodiment in which the interactive agent service providing apparatus 100 is the interactive agent service providing apparatus 100B shown in Fig. 2B.

Referring to FIG. 6, the interactive agent service providing apparatus 100 may receive a request for interacting with an interactive agent (or an interactive agent service providing apparatus) from a user or the like through the input unit 140 (S300 ).

The received request may be a voice-like request input through a microphone, a request in text form input through an input device such as a keyboard, a request input through a pointing device such as a mouse, or the like.

The interactive agent module 122 generates a response to the received request based on the personal DB 132 and the common DB 134 included in the database unit 130 of the interactive agent service providing apparatus 100 (S320).

The interactive agent service providing apparatus 100 may output the generated response through the output unit 150 (S340).

In order to facilitate the understanding of steps S300 through S340, a case in which the interactive agent service providing apparatus 100 is a museum guide robot will be described as an embodiment.

The information stored in the personal DB 132 of the interactive agent service providing apparatus 100 may be information on a person related to the museum. For example, if the museum is a museum related to 'Edison', the personal DB 132 may store audio information of 'Edison'.

When a user (museum visitor) asks a question about a specific exhibit to the interactive agent service providing apparatus 100, the interactive agent module 122 grasps the contents of the received question and displays it on the corresponding exhibit Can be loaded from the common DB 134. [ The interactive agent module 122 may further load the audio information of 'Edison' stored in the personal DB 132 to output the loaded information as 'Edison' voice.

The interactive agent service providing apparatus 100 may output information on the displayed exhibit through the output unit 140 as 'Edison' voice. Therefore, it is possible that the same effect as "Edison" describes the invention of the user (exhibit) can be obtained, and the user (museum visitor) can enjoy a more realistic museum viewing through the museum guide robot.

The present invention described above can be embodied as computer-readable codes on a medium on which a program is recorded. The computer readable medium includes all kinds of recording devices in which data that can be read by a computer system is stored. Examples of the computer readable medium include a hard disk drive (HDD), a solid state disk (SSD), a silicon disk drive (SDD), a ROM, a RAM, a CD-ROM, a magnetic tape, a floppy disk, , And may also be implemented in the form of a carrier wave (e.g., transmission over the Internet). Also, the computer may include a control unit 180 of the terminal. Accordingly, the above description should not be construed in a limiting sense in all respects and should be considered illustrative. The scope of the present invention should be determined by rational interpretation of the appended claims, and all changes within the scope of equivalents of the present invention are included in the scope of the present invention.

Claims (8)

A method of operating an interactive agent service providing apparatus,
Receiving a request to interact with the interactive agent service provider;
Generating a response to a received request based on a personal database storing personal data for a specific person and a public database storing common information; And
And outputting the generated response. The method according to claim 1,
Receiving the personal data for the specific person from at least one of a plurality of electronic apparatuses connected to the interactive agent service providing apparatus; And
And storing the received personal data in the personal database. 3. The method of claim 2,
The personal data includes:
A behavior log, an orientation, and history data for the specific person. The method of claim 3,
Wherein one of the plurality of electronic devices is a terminal,
The personal data includes:
And the voice data of the specific person occurring during a call using the terminal. The method of claim 3,
Wherein one of the plurality of electronic devices is a social network service (SNS) server,
The personal data includes:
The content uploaded to the SNS server by the specific person, and the content related to the specific person. The method according to claim 1,
Wherein the personal database stores personal data for each of a plurality of persons,
Wherein the generating the response comprises:
Personal data about a person selected from among the plurality of persons, and an interactive agent service providing apparatus for generating the response based on the common database. The method according to claim 1,
Wherein the generating the response comprises:
Generates the response outputted as the voice of the specific person based on the voice data of the specific person stored in the personal database,
Wherein the step of outputting the generated response comprises:
And outputting the response as a voice of the specific person through a voice output unit. An apparatus for providing an interactive agent service that performs the method of any one of claims 1 to 7.
KR1020150139321A 2015-10-02 2015-10-02 Apparatus for providing conversational agent service and operating method thereof KR101804632B1 (en)

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