KR20170002893A - Service providing system and method using QR code or smart tag - Google Patents

Service providing system and method using QR code or smart tag Download PDF

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Publication number
KR20170002893A
KR20170002893A KR1020150092789A KR20150092789A KR20170002893A KR 20170002893 A KR20170002893 A KR 20170002893A KR 1020150092789 A KR1020150092789 A KR 1020150092789A KR 20150092789 A KR20150092789 A KR 20150092789A KR 20170002893 A KR20170002893 A KR 20170002893A
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information
product
user
mode
code
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KR1020150092789A
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Korean (ko)
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이민영
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이민영
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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/01—Customer relationship services
    • G06Q30/015—Providing customer assistance, e.g. assisting a customer within a business location or via helpdesk
    • G06Q30/016—After-sales
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06K—GRAPHICAL DATA READING; PRESENTATION OF DATA; RECORD CARRIERS; HANDLING RECORD CARRIERS
    • G06K17/00—Methods or arrangements for effecting co-operative working between equipments covered by two or more of main groups G06K1/00 - G06K15/00, e.g. automatic card files incorporating conveying and reading operations
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06K—GRAPHICAL DATA READING; PRESENTATION OF DATA; RECORD CARRIERS; HANDLING RECORD CARRIERS
    • G06K19/00—Record carriers for use with machines and with at least a part designed to carry digital markings
    • G06K19/06—Record carriers for use with machines and with at least a part designed to carry digital markings characterised by the kind of the digital marking, e.g. shape, nature, code
    • G06K19/06009—Record carriers for use with machines and with at least a part designed to carry digital markings characterised by the kind of the digital marking, e.g. shape, nature, code with optically detectable marking
    • G06K19/06037—Record carriers for use with machines and with at least a part designed to carry digital markings characterised by the kind of the digital marking, e.g. shape, nature, code with optically detectable marking multi-dimensional coding
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/20—Administration of product repair or maintenance
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G06Q30/0601—Electronic shopping [e-shopping]

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  • Engineering & Computer Science (AREA)
  • Physics & Mathematics (AREA)
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  • Tourism & Hospitality (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)

Abstract

The present invention relates to a service providing system and a method thereof using a QR code or a smart tag. The system includes: a manufacturing company server consisting of content DB for supplying usage information and installation information; a customer supporting server consisting of a customer managing unit with purchase information DB; and a communication terminal with a code recognition unit. The present invention enables a beginner to easily use or install a product by supplying an electronic manual.

Description

A service providing system and method using QR code or smart tag.

The present invention relates to a service providing system and method using a QR code or a smart tag, and more particularly, to a system and method for providing a service using a QR code or a smart tag, And provides an electronic manual in the form of a moving picture and an electronic document in the form of information on the product and the contents of the product use or installation method to the user, as well as the curation enabling the bidirectional communication with the user through voice or image and the A / The present invention relates to a system and method for providing a service using a QR code or a smart tag that allows a diagnosis and an A / S acceptance to be processed in a lump.

Conventionally, a manufacturer has printed or attached a bar code, a tag type RFID label, or the like on a product as a medium for effectively transmitting information on a product to a user. In recent years, however, a large amount of data has been printed on letters, numbers, And a QR code which is easy to read can be used.

Such a QR code is mainly used for various products currently marketed, and when a user takes a QR code displayed on a product through a QR code recognition communication terminal, product information on the product is displayed on the communication terminal.

For example, in order to obtain information on camping products in the above-described manner, the main information provided in the current market is a product type, product information, commodity price, purchase information, etc., The installation method is not specified in detail, or it is often necessary to refer to the instruction manual when purchasing the product.

In addition, a complicated structure, such as a tent, requires a user to purchase the product for the first time, that is, a user who has no experience in using the product, If you want additional information, it is often troublesome to contact the manufacturer's customer center and there is not immediate response.

SUMMARY OF THE INVENTION The present invention has been conceived to solve the problems as described above, and it is an object of the present invention to provide an electronic manual in the form of a moving picture and an electronic document as information on a product, And to respond promptly to the user's additional information or requirements through bidirectional communication with the user, and to process the A / S involved in the use of the product in a lump-sum process.

According to an aspect of the present invention, there is provided an information processing system including a product DB including catalog information for a product configuration, specification information such as form, size, design, color, and the like, A maker server including a content DB for providing usage information and installation information for a user to use easily based on registered products, a curator for interfacing with the manufacturer server and capable of bidirectional communication with a user through voice or image, An A / S management unit that enables A / S diagnosis and A / S acceptance of a product malfunction to be processed in a single step in order to determine whether there is a malfunction at the use or installation site, and to promptly respond to the malfunction. Collects information on customer information DB that collects information and usage information and information on purchase propensity of buyers A customer support server made up of a customer management unit made up of an information database, a camera for photographing a QR code or a smart tag displayed on a product or a product instruction manual, and information on a QR code or smart tag captured by the camera, And a communication terminal having a code recognition unit for converting the code.

According to another aspect of the present invention, there is provided a method for communicating through an information communication network, the method comprising: providing a bidirectional communication between a manufacturer server and a user providing goods information and user support contents; And a code recognition unit for capturing a QR code or a smart tag displayed in a product or product use manual and recognizing the information of the captured QR code or smart tag and converting it into product data, The service providing method performed by the manufacturer server recognizes information about the QR code or the smart tag displayed by the user through the code recognition unit when the user takes a QR code or a smart tag displayed in the product or product use manual through the communication terminal As well as product data A step of searching for product information and displaying a service corresponding to the product through a cognition process, the user being able to communicate with the product through the information communication network, Based on list information for each category for the configuration and code information for identifying the items by form, size, design, color, etc., and code information for each product, and items registered in the product DB, And a content DB for providing installation information, or a use description mode supported by a manufacturer server, or a curator which is interlocked with the manufacturer server and is capable of two-way communication with a user through voice or image, To determine whether there is A / S management unit that enables A / S diagnosis and A / S acceptance of hazardous goods malfunctions to be processed in a batch basis, customer information DB that collects human information and usage information for product users, Selecting a function mode from among customer support modes supported by a customer support server configured by a customer management unit including a purchase information DB for collecting information on a product, And the use description mode includes a video mode in which a series of processes related to use are recorded in order to allow an actual user to directly follow and understand an assembly method, a usage method, a storage method, and the like of a product How to assemble, how to use, how to store, how to store, etc. An electronic manual mode in which a series of processes are recorded in the form of an electronic document to allow the user to select either the video mode or the electronic manual mode and the user selecting the video mode during the video mode or the electronic manual mode Providing information on the use or installation method of the product through video streaming; and, when the user selects the electronic manual mode during the moving picture mode or the electronic manual mode, .

According to another aspect of the present invention, there is provided a method for providing a product server and a user-supported content, the method comprising: providing a bidirectional communication between a manufacturer server and a user, A communication server having a customer support server for providing a batch process and a code recognition unit for capturing a QR code or smart tag displayed in a product or product use manual and recognizing the information of the captured QR code or smart tag and converting it into product data In a network system including a terminal, a service providing method performed by the customer support server is a method in which when a user photographs a QR code or a smart tag displayed in a product or product use manual through a communication terminal, Recognition and product A step of converting the product data converted by the code recognition unit into a communication service through the information communication network, searching the corresponding product information by the customer support server, displaying the service corresponding to the product through the recognition process, The user can use the product DB based on the product DB composed of the catalog information for each product type, the specification information of the form, the size, the design, the color, and the like, A usage description mode supported by a manufacturer server made up of a contents DB providing easy usage information and installation information, or a curating unit interlocked with the manufacturer server and capable of two-way communication with a user through voice or image, It is determined whether there is a fault in the place, An A / S management unit that enables A / S diagnosis and A / S acceptance of a product failure to be processed in a single step in order to respond to a product failure, a customer information DB for collecting personal information and usage information for product users, Selecting a function mode of a customer support mode supported by a customer support server constituted by a customer management unit including a purchase information DB for collecting information on purchase intention, Selecting a customer support mode supported by the customer support server when the user desires to communicate with the customer support mode, and the customer support mode may describe only a desired part of the use or installation of the product, In addition to describing the product in detail according to the situation, To browse high-quality shopping information so that the user can grasp the contents in a short time, and also to determine whether there is a malfunction in the use or installation place of the user, and to promptly respond to the currying mode And an A / S management mode in which the A / S diagnosis of the product failure and the A / S acceptance process are processed in a batch process, and the user selects one of the functional modes of the curating mode or the A / S management mode When the user selects the curating mode during the curating mode or the A / S management mode, bidirectional communication is performed with the voice or image through the communication terminal and when the user selects the curtaining mode during the curation mode or the A / When the management mode is selected, the A / S diagnosis and A / S acceptance for the corresponding product failure are performed in a batch process The method comprising that is made to contain.

As described above, the present invention provides an electronic manual in the form of a moving picture and an electronic document in the form of information on a product and information on how to use or install a product, so that even a beginner can easily use or install a product.

In addition, it is possible to promptly respond to user's additional information or requirements through bidirectional communication with the user through voice or image, to explain only the desired part of the user's use or installation method, The present invention is directed to a system and method for providing shopping information to a user in a short period of time,

Another object of the present invention is to allow the A / S diagnosis and A / S acceptance of a product malfunction to be processed in a batch process in order to determine whether a user has a malfunction in the use or installation place of the user, and to promptly respond to the malfunction.

1 is a diagram showing a schematic configuration of a service providing system using a QR code or a smart tag according to the present invention.
2 is a diagram illustrating a configuration of a manufacturer server according to the present invention.
3 is a diagram illustrating a configuration of a customer support server according to the present invention.
4 is an operation flowchart illustrating a service description mode in a service providing method using a QR code or a smart tag according to the present invention.
5 is an operation flowchart illustrating a customer support mode in a service providing method using a QR code or a smart tag according to the present invention.
FIG. 6 is a flow chart illustrating the overall configuration of a method for providing a query using a QR code or a smart tag according to the present invention.

Hereinafter, a system and method for providing a service using a QR code or a smart tag according to a preferred embodiment of the present invention will be described in detail with reference to the accompanying drawings.

First, the QR code is a matrix-type bar code that displays information in a plaid pattern. In contrast to conventional bar codes, which contain limited information such as price and product name according to the capacity limitation, QR code can store various information in three dimensions And smart tag is a recognition technology that can manage information of various objects such as goods.

As shown in FIG. 1, the system configuration of the present invention includes list information 202a for each product type, specification information 202b such as form, size, design, and color for a product, and code information 202c And a content DB 204 for providing usage information and installation information for a user to use easily based on the products registered in the product DB 202. The manufacturer server 200 comprises a manufacturer DB 200, A curling unit 302 interlocked with the server 200 and capable of bidirectional communication through voice or image with the user and a user terminal for judging the presence or absence of a malfunction in the use or installation place of the user and promptly responding to the malfunction An A / S management unit 304 for processing the A / S diagnosis 304a and the A / S acceptance 304b in a batch process, and a customer information A customer support server 300 composed of a DB 306a and a purchase information DB 306b for collecting information on purchase intentions of goods buyers and a QR code or a smart tag And a code recognition unit (102) for recognizing information of a QR code or smart tag photographed by the camera and converting it into product data.

2, the manufacturer server 200 performs wireless communication with the communication terminal 100 through the information communication network. When the product server 200 converts the product data converted by the communication terminal 100, The contents DB 202 is provided to update and update the contents in real time and to be provided to the user. The contents DB 202 and the product DB 202 are provided with usage information and installation information The list information 202a of the product DB 202 is arranged to list products by product or product configuration so that the user can easily find the product. And the code information 202c gives a code unique to each product so that the product can be identified.

In addition, the content DB 204 is divided into a video providing unit 204a and an electronic manual providing unit 204b. When the user uses or installs a product after purchasing the product, The electronic manual providing unit 204b provides the user with data on a series of processes such as a function, assembly and installation method, precautions, and a storage method in detail. And provides a series of processes such as functions, assembly and installation methods, precautions, and storage methods in the form of electronic documents.

3, the customer support server 300 is wirelessly communicated with the communication terminal 100 through an information communication network, interacts with the manufacturer server 200, and bidirectional communication with a user is performed , Explains only the part of the user's choice about how to use or install the product, or explains the problems caused by the lack of user experience in detail according to the situation of the site. In addition, The A / S management unit 304 that integrates, manages, and supports the A / S information and supports the shopping information of the customer, And a management unit 306. The A / S management unit determines whether or not the user has a fault in the use or installation place of the user, Will by the A / S diagnosis (304a) and A / S received (304b) of the product failure to the respective responses to be processed in batch processes.

The customer management unit 306 includes a customer information DB 306a for collecting personal information and usage information for product users, and a purchase information DB 306b for collecting information on purchase intentions of product buyers.

1, the communication terminal performs wireless communication with the manufacturer server 200 and the customer support server 300 through an information communication network, and photographs a QR code or a smart tag displayed in a product or product use manual And a code recognition unit (102) for recognizing information of a camera (104) and a QR code or a smart tag photographed by the camera, and converting the information into product data, so that the user can enjoy the contents And customer support services.

An implementation method of the service providing system of the present invention configured as described above will be described in detail as follows.

As shown in FIG. 4, a manufacturer server 200, which is connected to be communicable through an information communication network and provides product information and user support contents, is capable of bidirectional communication with a user and provides a batch process for user requests And a code recognition unit (102) for photographing the QR code or smart tag displayed on the product support or product instruction manual and recognizing the information of the captured QR code or smart tag and converting it into product data In the network system including the communication terminal 100, a service providing method performed by the manufacturer server 200 includes:

When the user takes a QR code or a smart tag displayed in a product or product instruction manual through the communication terminal 100, the code recognition unit 102 recognizes the information and converts the information into product data (S101) The manufacturer server 200 searches for product information and displays content suitable for the product through the recognition process, in connection with the product data converted by the code recognition unit 102 so as to be communicable through the information communication network (S102 ) And a user are provided with a product DB 202 composed of catalog information for each product type, product information such as form, size, design, color, etc., And a content DB 204 for providing usage information and installation information for the user to use easily based on the product that is provided by the manufacturer server 200 A curling unit 302 interlocked with the manufacturer server 200 and capable of bidirectional communication with a user through voice or image, and a user terminal 300 for determining whether a user has a failure in a product use and installation place, An A / S management unit 304 for processing the A / S diagnosis 304a and the A / S acceptance 304b for the failure of the product in a batch process, and a customer The customer support server 300 configured with the information DB 306a and the purchase information DB 306b for collecting information on the purchase propensity of the product buyers, (S103) of selecting a use description mode supported by the manufacturer server (200) in order to know a product use or installation method (S104) How to assemble, how to use, how to store, and so on. The video mode in which a series of processes related to use are recorded, (S105) in which the user selects one of the video mode or the electronic manual mode by dividing the user manual into an electronic manual mode in which a series of processes related to use are recorded in the form of an electronic document, (S106), when the user selects the moving picture mode during the moving picture mode or the electronic manual mode (S106), providing the information on the use or installation method of the product through the moving picture streaming (S107) The electronic manual mode is selected in step S108, (S109).

Here, the contents of the moving picture mode and the electronic manual mode are frequently updated with respect to changes such as an increase in the number of kinds of goods, so that the user is reflected when the user selects a service.

Also, as shown in FIG. 5, a manufacturer server 200, which is connected to be able to communicate through an information communication network and provides product information and user support contents, is capable of bidirectional communication with a user, A code recognition unit 102 for photographing a QR code or a smart tag displayed in a product or product use manual and recognizing information of a captured QR code or smart tag and converting it into product data, In the network system including the communication terminal 100, the service providing method performed by the customer support server 300 is a service providing method in which a user transmits a QR code or a smart tag displayed in a product or product use manual to the communication terminal 100 The code recognition unit 102 recognizes the information, The customer support server 300 searches the corresponding product information for the product data which is connected to the conversion step S101 so as to be communicable through the information communication network and converted by the code recognition unit 102, A step S102 of displaying the content corresponding to the product, and a step of displaying the product DB 202 and the product DB 202, which are constituted by catalog information for each type of product and specification information such as form, size, design, color, A usage description mode supported by the manufacturer server 200 including a content DB 204 for providing usage information and installation information for the user easily based on the products registered in the product DB 202, A curling unit 302 capable of bidirectional communication through voice or image with the user, The A / S management unit 304 processes the A / S diagnosis 304a and the A / S acceptance 304b for a product malfunction in a batch process in order to make an immediate response to the malfunction, And a customer management unit 306 including a customer information DB 306a for collecting personal information and usage information and a purchase information DB 306b for collecting information on the purchasing propensity of the product buyers. (S103) of selecting one of the function modes of the customer support mode and the customer support mode, and the user wants to perform bidirectional communication with respect to the product use or installation method and other inquiries, (S110), and the customer support mode may include only a part desired by the user regarding the use or installation of the product, In addition to explaining in detail according to the situation, it is possible to search for high quality shopping information so that the user can grasp not only the product but also related product information in a short time, and at the same time, And an A / S management mode in which an A / S diagnosis 304a of a product failure and an A / S acceptance 304b are processed in a batch process in order to determine whether a failure has occurred in a place and to immediately respond to the failure (S111) when the user selects one of the curation mode or the A / S management mode and when the user selects the curating mode during the curation mode or the A / S management mode (S112) (S113) in which bidirectional communication is performed through voice or image through the user terminal 100 (S114), the A / S diagnosis (S115) and the A / S acceptance (S116) for the relevant product failure are processed in a batch process.

Then, after the user selects the queue-raiding mode, the contents of the bidirectional communication with the voice or the image are stored in the customer information DB 306a of the customer management unit 306 so that the user can quickly respond to the re-use.

Also, as shown in FIG. 6, a manufacturer server 200, which is connected to be communicable through an information communication network and provides product information and user support contents, is capable of bidirectional communication with a user, A code recognition unit 102 for photographing a QR code or a smart tag displayed in a product or product use manual and recognizing information of a captured QR code or smart tag and converting it into product data, The method for providing a service provided by the manufacturer server 200 and the method for providing a service provided by the customer support server 300 are simultaneously displayed on the communication terminal 100 The user may select one of the service providing methods, After the switch interacts with is preferably configured to also use other services.

While the present invention has been particularly shown and described with reference to exemplary embodiments thereof, it will be understood by those skilled in the art that various changes and modifications may be made without departing from the spirit and scope of the invention as defined in the appended claims. Come on.

100: communication terminal 102: code recognition unit
200: manufacturer server 202: commodity DB
204: contents DB 300: customer support server
302: a curator 304: an A / S manager
306: Customer Management Department

Claims (6)

A user can easily use the product DB based on the product DB consisting of list information for each product for the product configuration and product information DB composed of specification information such as form, size, design, color, etc., A manufacturer server comprising a contents DB for providing information and installation information;
A curator unit interlocked with the manufacturer server and capable of bi-directional communication through voice or image with the user, an A / S controller for judging the presence or absence of a fault in the use or installation place of the user, An A / S management unit for processing diagnosis and A / S acceptance in a batch, a customer information DB for collecting personal information and usage information for product users, and a purchase information DB for collecting information on purchase intentions of product buyers A customer support server configured by a customer management unit;
And a code recognition unit for recognizing information of a QR code or a smart tag photographed by the camera, and converting the QR code or the smart tag into product data, And a service providing system using the QR code or the smart tag. The method of claim 1, wherein the content DB of the manufacturer server
And a user can selectively use one of the information providing means and use the QR code or the smart tag. In the present invention, Service providing system and method thereof. 2. The system of claim 1, wherein the curtaining portion of the customer support server
A system and method for providing a service using a QR code or a smart tag, wherein the user supports bidirectional communication with a user by voice or image, and the user can selectively use any of the communication means. A server for providing bidirectional communication between a manufacturer server and a user providing product information and user support contents connected to communicate through an information communication network, a server for providing a batch process for user requests, And a code recognition unit for capturing a QR code or a smart tag and recognizing the information of the photographed QR code or smart tag and converting it into product data, Way,
When the user takes a QR code or a smart tag displayed in a product or product use manual through a communication terminal, the information is recognized by the code recognition unit and converted into product data;
A step of searching for product information in a manufacturer server connected to the product data converted by the code recognition unit so as to be communicable through an information communication network and displaying a service corresponding to the product through a cognitive process;
The user can use the product DB based on the product DB composed of the catalog information for each product type, the specification information of the form, the size, the design, the color, and the like, A usage description mode supported by a manufacturer server made up of a contents DB providing easy usage information and installation information, or a curating unit interlocked with the manufacturer server and capable of two-way communication with a user through voice or image, An A / S management unit that enables A / S diagnosis and A / S acceptance of a product malfunction to be processed in a single step in order to determine whether there is a malfunction in a place and to promptly respond to the malfunction, A collection of information on the customer information DB that collects information and information on the purchasing propensity of buyers Selecting one of the function modes of modes that are supported by customer support customer support servers that are configured to the customer information management consisting of DB;
Selecting a usage description mode supported by the manufacturer server to allow the user to know how to use or install the product;
The use mode is a video mode in which a series of processes related to use are recorded in an image mode so that an actual user can directly follow and understand an assembly method, a usage method, a storage method, An electronic manual mode in which a series of processes related to use are recorded in the form of an electronic document so that an actual user can directly follow and understand a storage method, etc., and the user selects one of the video mode or electronic manual mode step;
Providing information on the use or installation method of the product through video streaming when the user selects the video mode during the video mode or electronic manual mode;
When the user selects the electronic manual mode during the moving picture mode or the electronic manual mode, providing information in the form of an electronic document to the use or installation method of the corresponding product. Providing system and method therefor. A server for providing bidirectional communication between a manufacturer server and a user providing product information and user support contents connected to communicate through an information communication network, a server for providing a batch process for user requests, And a code recognition unit for capturing a QR code or a smart tag and recognizing the information of the photographed QR code or smart tag and converting it into product data, the network system comprising: The method of providing,
When the user takes a QR code or a smart tag displayed in a product or product use manual through a communication terminal, the information is recognized by the code recognition unit and converted into product data;
The customer support server is connected to the information communication network via the information communication network, and the customer support server searches for the product information converted by the code recognition unit and displays the service corresponding to the product through the recognition process;
The user can use the user DB based on the product DB composed of the catalog information for each product type, the specification information of the form, the size, the design, the color, etc., A usage description mode supported by a manufacturer server made up of a contents DB providing easy usage information and installation information, or a curation unit interlocked with the manufacturer server and capable of bidirectional communication through an image with a user, In order to determine whether there is a failure, and to promptly respond to it, an A / S management unit that enables A / S diagnosis and A / S acceptance of a product failure to be processed in a batch, A purchasing information DB for collecting information on the collected customer information DB and the purchase propensity of the purchasers Selecting one of the customer support modes supported by the customer support server configured by the customer management unit;
Selecting a customer support mode supported by the customer support server if the user wishes to perform bidirectional communication with the product use or installation method and other inquiries;
In the customer support mode, only the part desired by the user regarding the use or installation method of the product is explained or the problems caused by the lack of user experience are explained in detail according to the situation of the site. In addition, The present invention provides a curling mode in which good shopping information can be browsed so that the user can browse the shopping information with high quality and a curtain mode in which the user purchases the product, S management and an A / S management mode in which the A / S diagnosis and the A / S acceptance are processed in a batch process, the user selecting one of the curation mode or the A / S management mode;
When the user selects the curating mode during the curating mode or the A / S management mode, bidirectional communication is performed via the communication terminal with voice or image;
And when the user selects the A / S management mode during the curating mode or the A / S management mode, the A / S diagnosis and the A / S acceptance of the corresponding product failure are processed in a batch process And a service providing system using the QR code or the smart tag. The method of claim 1, wherein the manufacturer server and the customer support server
And a service description mode or a customer support mode is interlocked with each other according to a user's purpose of use, and a service providing system and method using a QR code or a smart tag.
KR1020150092789A 2015-06-30 2015-06-30 Service providing system and method using QR code or smart tag KR20170002893A (en)

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Cited By (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN113489963A (en) * 2021-07-08 2021-10-08 宁波宝贝第一母婴用品有限公司 Method and device for guiding installation of cart
KR20210130540A (en) * 2020-04-22 2021-11-01 세명대학교 산학협력단 Welfare Support Devices and Methods Using Augmented Reality Technology for the Elderly
KR102572803B1 (en) 2022-05-27 2023-08-29 강원대학교병원 Server for providing management information of medical equipment, and system
KR102572802B1 (en) 2022-06-02 2023-08-29 강원대학교병원 Server for supporting automation and unification of malfunction reception, and system

Cited By (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
KR20210130540A (en) * 2020-04-22 2021-11-01 세명대학교 산학협력단 Welfare Support Devices and Methods Using Augmented Reality Technology for the Elderly
CN113489963A (en) * 2021-07-08 2021-10-08 宁波宝贝第一母婴用品有限公司 Method and device for guiding installation of cart
CN113489963B (en) * 2021-07-08 2024-02-23 宁波宝贝第一母婴用品有限公司 Cart installation guiding method and device
KR102572803B1 (en) 2022-05-27 2023-08-29 강원대학교병원 Server for providing management information of medical equipment, and system
KR102572802B1 (en) 2022-06-02 2023-08-29 강원대학교병원 Server for supporting automation and unification of malfunction reception, and system

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