KR20160117840A - System and method for recognizing response of video guidance, and video guidance server system - Google Patents

System and method for recognizing response of video guidance, and video guidance server system Download PDF

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KR20160117840A
KR20160117840A KR1020150045604A KR20150045604A KR20160117840A KR 20160117840 A KR20160117840 A KR 20160117840A KR 1020150045604 A KR1020150045604 A KR 1020150045604A KR 20150045604 A KR20150045604 A KR 20150045604A KR 20160117840 A KR20160117840 A KR 20160117840A
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image
input
page
user terminal
touch
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KR1020150045604A
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Korean (ko)
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김신중
이치문
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(주)다드림아이앤에스
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    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N7/00—Television systems
    • H04N7/14—Systems for two-way working
    • H04N7/141—Systems for two-way working between two video terminals, e.g. videophone
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • G06Q30/0281—Customer communication at a business location, e.g. providing product or service information, consulting
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5141—Details of processing calls and other types of contacts in an unified manner
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5166—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing in combination with interactive voice response systems or voice portals, e.g. as front-ends
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5175—Call or contact centers supervision arrangements

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Abstract

The present invention relates to a video guidance response recognition system and method, and a video guidance server system. According to one embodiment of the present invention, there is provided a display apparatus including a display panel capable of touch input, displaying a keypad image for image guidance input received from the image guide server system during voice communication or voice and data communication, A user terminal for recognizing touch coordinates according to a user touch on the keypad image and transmitting the recognized touch coordinates; And a video guidance server system for transmitting a keypad image for video guidance input to the user terminal during voice communication with the user terminal or voice and data communication and calculating a key input value from the touch coordinates received from the user terminal A guidance response recognition system is proposed. Also, a video guidance response recognition method and a video guidance server system are proposed.

Description

TECHNICAL FIELD [0001] The present invention relates to a video guidance response system and method, and a video guidance server system,

The present invention relates to a video guidance response recognition system and method, and a video guidance server system. More particularly, the present invention relates to a video guidance response recognition system and method for transmitting a keypad image for video guidance input and calculating a key input value in an video guidance server system using touch coordinates according to a keypad image touch, and a video guidance server system will be.

In the case of telephone banking transactions or corporate customer center connection, users are using not only ordinary telephone but also mobile phone to set security through voice guidance, release security, confirm user. Especially, as the spread of smart phones becomes popular, there are cases where phone calls are made using a smart phone rather than a general phone, and a connection to a customer center is performed.

In the past, when a phone transaction or a connection to a corporate customer center is performed using a communication terminal such as a smart phone capable of inputting a screen touch, security setting through a voice guidance, security release, user confirmation, The user inputs a number or a symbol by pressing a key button of the smartphone and then presses a key button. The smartphone converts the DTMF signal into a corresponding DTMF signal according to the input touch and transmits the DTMF signal.

This conventional method is tedious and complicated because the user still touches the keyboard view of the smartphone and touches the displayed keyboard image through the application embedded in the smart phone.

Korean Patent Publication No. 10-2008-0029502 (published on April 3, 2008)

SUMMARY OF THE INVENTION The present invention has been made to solve the above-mentioned problems, and it is an object of the present invention to provide an image guide server system that transmits a keypad image for image guidance input from a user terminal of a smart phone or the like without performing a procedure such as pressing a keypad view, An image guidance response recognition system and method for calculating a key input value in an image guidance server system that receives touch coordinates according to an image touch, and an image guidance server system.

According to one aspect of the present invention, there is provided a display apparatus including a display panel capable of touch input, displaying a keypad image for inputting an image guide received from a video guide server system during voice communication or voice and data communication, A user terminal for recognizing touch coordinates according to a user's touch on the displayed keypad image for guiding the image guidance, and transmitting the recognized touch coordinates; And a video guidance server system for transmitting a keypad image for video guidance input to the user terminal during voice communication with the user terminal or voice and data communication and calculating a key input value from the touch coordinates received from the user terminal A guidance response recognition system is proposed.

In this case, in one example, the keypad image for inputting the image guidance includes at least one key block of a numeric key block, a character key block, and a symbol key block, and the user terminal sequentially displays a plurality of touch coordinates The coordinate area or the range of the keypad image for the image guidance input or the display area of the display panel for the first touch coordinate transmission according to the first touch of the user with respect to the keypad image for the image guidance input immediately after the display of the keypad image for the image guidance input, And the image guidance server system can calculate a plurality of key input values from a coordinate region or range and a plurality of touch coordinates.

In this case, in one example, the image guidance server system transmits a keypad image for inputting a plurality of pages of image guidance, and transmits a next page or a previous page image sequentially in response to a request signal from the user terminal after transmitting the first page image , The keypad image for image guidance input other than the last page that can be transmitted from the image guidance server system further includes a next switch key block indicating the switch to the next page, and the keypad image for inputting the image guidance other than the first page indicates the switch to the previous page When the next or previous switching key block of the keypad image for guiding the image is touched at the user terminal, the user terminal sends the touch coordinates of the next or previous switching key block to the image guidance server system , And the video guidance server system is next or previous A key input value corresponding to a signal requesting a keypad image for inputting an image guide of a next page or a previous page may be calculated from the touch coordinates of the switching key block and the corresponding keypad image for inputting an image guidance input may be transmitted to the user terminal.

Alternatively, in another example, the keypad image for inputting the image guidance transmitted from the image guidance server system may include a plurality of page images, and the image other than the last page may further include a next switch key block indicating a switch to the next page, The image other than the page further includes a previous switching key block indicating the switching to the previous page. When the next switching key block is touched at the user terminal, the touch signal of the next switching key block is transmitted to the image guidance server system, When the page is switched and the previous switch key block is touched, the touch signal of the previous switch key block is transmitted to the image guide server system, and the page switch to the previous page image can be performed.

In addition, in one example, the image guidance server system may include a PSTN server for performing voice communication with a user terminal, and an image guide server for transmitting a keypad image for image guidance input and calculating a key input value.

According to another example, the video guidance server system can transmit a keypad image for video guidance input for use registration, security setting, security release, password confirmation, or user confirmation.

Also, in one example, the key input value calculated in the image guide server system may be a DTMF value.

According to another aspect of the present invention, there is provided an image guide server system for performing voice communication with a user terminal having a touch-enabled display panel or communicating voice and data, An image transmission step of transmitting a keypad image to a user terminal; A touch recognition and coordinate system for receiving and displaying a keypad image for image guidance input from a user terminal, recognizing touch coordinates according to a user's touch on the displayed image guidance input keypad image, and transmitting the recognized touch coordinates to the image guidance server system Transmitting step; And a key input value calculation step of calculating a key input value from the touch coordinates received from the user terminal in the image guidance server system.

At this time, in one example, the keypad image for the image guidance input includes at least one of a numeric key block, a character key block, and a symbol key block. In the touch recognition and coordinate transmission step, The touch screen display device according to an embodiment of the present invention transmits a plurality of touch coordinates sequentially in accordance with an image input keypad image, A coordinate region or a range of the display panel, or a coordinate region or a range of the display panel, and in the key input value calculation step, the image guidance server system sequentially transmits a plurality of key input values Can be calculated.

Also, at this time, in one example, in the image transmission step, the image guidance server system transmits a keypad image for image guidance input of a plurality of pages, and a keypad image for image guidance input other than the last page, Page keypad image for inputting an image guidance other than the first page further includes a previous switch key block indicating a switch to a previous page, The sequential transmission of the page or the previous page image is performed according to the request signal of the user terminal received in the key input value calculation step through the touch recognition and coordinate transmission step after the first page image transmission and in the touch recognition and coordinate transmission step, From the keypad image for image guidance input When the previous switching key block is touched, the user terminal transmits the touch coordinates of the next or previous switching key block to the image guidance server system. In the key input value calculation step, the image guidance server system transmits the next or previous switching key block A key input image corresponding to a signal requesting a keypad image for inputting an image guide of a next page or a previous page is calculated from the touch coordinates of the key input image input key, To the user terminal.

In one example, the keypad image for image guidance input transmitted from the image guidance server system in the image transmission step is composed of a plurality of page images, and the image other than the last page is transferred to the next page And the image other than the first page further includes a previous switch key block indicating the switch to the previous page. In the touch recognition and coordinate transmission step, when the next switch key block is touched at the user terminal, When the previous switching key block is touched, the touch signal of the previous switching key block is transmitted to the image guidance server system and the page is switched to the previous page image .

According to another aspect of the present invention, there is provided a PSTN server for performing voice communication with a user terminal equipped with a touch-enabled display panel, And transmits data to the user terminal through the keypad image for image guidance input from the user terminal, receives the touch coordinates of the touch input for the image guide input keypad image from the user terminal, calculates the key input value from the touch coordinates, And an image guide server for performing processing according to the key input value.

In this case, in one example, the keypad image for inputting the image guidance includes at least one key block of a numeric key block, a character key block, and a symbol key block, and the image guidance server sequentially The coordinate area or the range of the image guide input keypad image or the coordinate area or range of the display panel is additionally received or immediately before or after the first touch coordinate is received according to the first touch of the image guidance input keypad image And the image guidance server can calculate a plurality of key input values from a coordinate region or a range and a plurality of touch coordinates.

In this case, in one example, the image guidance server transmits a keypad image for inputting a plurality of pages of image guidance, transmits a next page or a previous page image sequentially in response to a request signal of the user terminal after transmitting the first page image, The keypad image for image guidance input other than the last page transferable by the image guidance server further includes a next switch key block indicating the switch to the next page, and the keypad image for inputting the image guidance other than the first page includes a previous switch And the image guidance server receives the touch coordinates corresponding to the touch of the next or previous change key block of the keypad image for image guidance input from the user terminal and selects the next page or the next page from the touch coordinates of the next or previous change key block You can use the keypad image Reaching may calculate the value corresponding to the key input signal, and to transmit the keypad image for the image guide input to the user terminal.

According to one embodiment of the present invention, a keypad image for a video guidance input is transmitted from a video guide server system without performing a procedure such as a user pressing a keypad view at a user terminal of a smart phone or the like, It is possible to calculate the key input value in the image guidance server system that receives the touch coordinates according to the touch, thereby eliminating the hassle of the user and increasing the security.

It is apparent that various effects not directly referred to in accordance with various embodiments of the present invention can be derived by those of ordinary skill in the art from the various configurations according to the embodiments of the present invention.

1 is a schematic block diagram illustrating an image guidance response recognition system according to an embodiment of the present invention.
2 is a schematic block diagram illustrating an image guide server system according to an embodiment of the present invention.
3 is a flowchart schematically illustrating a method of recognizing an image guidance response according to another embodiment.
4 is a flowchart schematically illustrating a method of recognizing an image guidance response according to another embodiment of the present invention.
5 is a flowchart schematically illustrating a method of recognizing an image guidance response according to another embodiment of the present invention.

BRIEF DESCRIPTION OF THE DRAWINGS Fig. 1 is a block diagram showing the configuration of a first embodiment of the present invention; Fig. In the description, the same reference numerals denote the same components, and a detailed description may be omitted for the sake of understanding of the present invention to those skilled in the art.

As used herein, unless an element is referred to as being 'direct' in connection, combination, or placement with other elements, it is to be understood that not only are there forms of being 'directly connected, They may also be present in the form of being connected, bonded or disposed.

It should be noted that, even though a singular expression is described in this specification, it can be used as a concept representing the entire constitution unless it is contrary to, or obviously different from, or inconsistent with the concept of the invention. It is to be understood that the phrases "including", "having", "having", "comprising", etc. in this specification are intended to be additionally or interchangeable with one or more other elements or combinations thereof.

First, a video guidance response recognition system according to one aspect of the present invention will be described with reference to the drawings.

1 is a schematic block diagram illustrating an image guidance response recognition system according to an embodiment of the present invention. FIG. 2 is a schematic block diagram illustrating an image guide server system according to an embodiment of the present invention. The image guide server system of FIG. 2 may be applied to the image guide response recognition system of FIG.

Referring to FIG. 1, an image guidance response recognition system according to an exemplary embodiment of the present invention includes a user terminal 10 and an image guidance server system 30. Hereinafter, each configuration will be described in detail.

Referring to FIG. 1, the user terminal 10 includes a touch input display panel. The user terminal 10 performs voice communication or voice and data communication with the image guidance server system 30. [ For example, referring to FIG. 2, the user terminal 10 can perform voice communication with the PSTN server 31 of the image guide server system 30. 2, the user terminal 10 may perform data communication with the image guide server 33 of the image guide server system 30. [

The user terminal 10 receives the keypad image 20 for video guidance input from the video guidance server system 30 during voice communication or voice and data communication. The user terminal 10 displays the received keypad image 20 for inputting the image guidance on the display panel.

For example, in one example, the keypad image 20 for image guidance input may include at least one of a numeric key block, a character key block, and a symbol key block. For example, it may include a numeric key block, a symbol key block having a symbol '#' and a symbol '*', such as a phone key button, or a key block of a numeric key block, a character key block, or a symbol key block Or a combination of two or more key blocks of a numeric key block, a character key block, and a symbol key block are possible. Each of the numeric key block, the character key block, and the symbol key block includes a plurality of numbers, For example, in one example, if the keypad image 20 for the image guidance input is composed of a plurality of images, a different numeric key block, a character key block, a symbol key block, The combination may be included.

Further, in one example, when the keypad image 20 for image guidance input is composed of a plurality of images, the keypad image 20 for each image guidance input is displayed on the next switch block < RTI ID = 0.0 & / RTI > and / or a previous switching key block. For example, at this time, the next switching key block and the previous switching key block indicate page switching to the next or previous image, and the next or previous image may be any one of a numeric key block, a character key block, One and a different kind of key block. Alternatively, the next or previous image may include a key block of the same type as at least one of a numeric key block, a character key block, and a symbol key block included in the current image, The / and symbols may be different from the numbers, letters, and / or symbols contained in the next or previous image.

1, the user terminal 10 recognizes the touch coordinates of the user's touch on the keypad image 20 for the image guidance input displayed on the display panel, And transmits the recognized touch coordinates to the image guide server system 30. [

For example, in one example, the user terminal 10 may transmit a plurality of touch coordinates sequentially in accordance with a plurality of user taps. In this case, the user terminal 10 displays the image guidance input image 20 immediately after the display of the image guidance input keypad image 20 or at the time of the first touch coordinate transmission according to the user's first touch on the image guidance input keypad image 20, The coordinate area or range of the keypad image 20 or the coordinate area or range of the display panel. That is, in order to calculate the exact position of the touch coordinates in the image guide server system 30 when the size of the image guide input keypad image 20 displayed on the user terminal 10 is changed or the display position is different, The controller 10 may transmit the coordinate area or the range of the keypad image 20 for image guidance input or the coordinate area or the range of the display panel separately or together with the touch coordinates. Accordingly, the key input value for the touch coordinates received by the image guide server system 30 can be calculated correctly.

Next, the image guide server system 30 will be described with reference to Figs. 1 and 2. The image guidance server system 30 transmits a keypad image 20 for video guidance input to the user terminal 10 during voice communication with the user terminal 10 or voice and data communication.

The image guide server system 30 also calculates a key input value from the touch coordinates received from the user terminal 10. [ For example, in one example, the image guide server system 30 may include a coordinate area or range of the image guide input keypad image 20 received from the user terminal 10, a coordinate area or range of the display panel, A plurality of key input values can be calculated from the coordinates.

Referring to FIG. 2, in one example, the image guidance server system 30 may include a PSTN server 31 and an image guidance server 33. The PSTN server 31 can perform voice communication with the user terminal 10. [ The image guidance server 33 may transmit the image guidance input keypad image 20 to the user terminal 10 and calculate a key input value according to the touch coordinates received from the user terminal 10. [ For example, the image guidance server 33 may receive a plurality of keystrokes from the coordinate region or range of the image guide input keypad image 20 received from the user terminal 10, the coordinate region or range of the display panel, Value can be calculated.

For example, in one example, the video guidance server system 30 of FIG. 1, for example, the video guidance server 33 of FIG. 2, may be used for video guidance input for use registration, security setting, The keypad image 20 can be transmitted.

Further, in one example, the key input value calculated by the image guide server system 30 of FIG. 1, for example, the image guide server 33 of FIG. 2, may be a DTMF value.

Next, a video guidance response recognition system according to another example will be described with reference to FIG. 1 and / or 2. FIG. In one example, the video guide server system 30 of FIG. 1, for example, the video guide server 33 of FIG. 2, may transmit a keypad image 20 for video guidance input of a plurality of pages to the user terminal 10 . In this case, the image guidance server system 30 of FIG. 1, for example, the image guidance server 33 of FIG. 2, transmits the next page or previous page image sequentially in response to the request signal of the user terminal 10 after transmitting the first page image .

At this time, the keypad image 20 for image guidance input of the remaining pages other than the last page which can be transmitted from the image guidance server system 30 of FIG. 1, for example, the image guidance server 33 of FIG. 2, And the keypad image 20 for the image guidance input of the remaining pages other than the first page may further include a previous conversion key block indicating a conversion to the previous page.

When the next or previous switch key block of the image guidance input keypad image 20 is touched at the user terminal 10, the user terminal 10 transmits the touch coordinates of the next or previous switch key block touched to the image guidance server system 30). At this time, the image guide server system 30 may calculate a key input value corresponding to a signal requesting the image guidance input keypad image 20 of the next page or the previous page from the touch coordinates of the next or previous conversion key block . Also, the image guide server system 30 can transmit the next or previous keypad image 20 for the image guidance input corresponding to the calculated key input value to the user terminal 10.

Next, a video guidance response recognition system according to another example will be described. In one example, the keypad image 20 for image guidance input transmitted from the image guide server system 30 may be composed of a plurality of page images. At this time, the multiple page images can be transmitted from the image guidance server system 30 to the user terminal 10 at a time. At this time, the keypad image 20 for the image guide input of the remaining pages other than the last page may further include a next switch key block indicating the switch to the next page, and the keypad image 20 May further include a previous switch key block indicating a switch to a previous page.

At this time, if the next switching key block is touched at the user terminal 10, the user terminal 10 transmits the touch signal of the next switching key block to the image guidance server system 30, and at the user terminal 10, A page can be switched to an image. Alternatively, when the previous switch key block is touched, the touch signal of the previous switch key block is transmitted to the image guide server system 30, and the page switch to the previous page image may be performed.

At this time, in the image guide server system 30, the touch signal of the next or previous conversion key block and the number, character and / or number of the numeric key block, character key block and / or symbol key block of the keypad image 20 for image guidance input It is possible to calculate an accurate key input value from a plurality of touch coordinates with respect to a symbol.

Next, an image guidance server system according to another embodiment of the present invention will be described with reference to the drawings. At this time, the embodiments of the image guidance response recognition system according to the above-described one aspect and FIG. 1 can be referred to, and redundant explanations can be omitted.

2 is a block diagram schematically illustrating an image guide server system according to another embodiment of the present invention.

Referring to FIG. 1, the video guidance server system 20 according to one example can be used in the video guidance response recognition system of FIG. 2, the image guide server system 30 may include a PSTN server 31 and an image guide server 33. [

1 and 2, the PSTN server 31 performs voice communication with a user terminal 10 equipped with a touch-enabled display panel.

1 and 2, the image guidance server 33 performs data communication with the user terminal 10. The image guidance server 33 transmits the image guidance input keypad image 20 to the user terminal 10 and receives the touch coordinates corresponding to the touch on the image guidance input keypad image 20 from the user terminal 10 do. Also, the image guidance server 33 calculates a key input value from the received touch coordinates, and performs processing according to the calculated key input value.

For example, in one example, the image guidance input keypad image 20 transmitted from the image guidance server 33 may include at least one of a numeric key block, a character key block, and a symbol key block.

At this time, the image guidance server 33 can sequentially receive a plurality of touch coordinates from the user terminal 10 according to a plurality of taps. At this time, the image guide server 33 displays a coordinate area or a range of the keypad image 20 for image guidance input or a display area of the display panel 20, A coordinate area or a range of the coordinates. The image guidance server 33 may calculate a plurality of key input values from the coordinate area or range of the keypad image 20 for image guidance input, the coordinate area or range of the display panel, and a plurality of touch coordinates.

For example, in one example, the image guidance server 33 of FIG. 2 may transmit a keypad image 20 for image guidance input for use registration, security setting, security release, password confirmation, or user confirmation.

Further, in one example, the key input value calculated by the image guidance server 33 of FIG. 2 may be a DTMF value.

Next, another example of the video guide server system 20 will be described. At this time, the image guidance server 33 can transmit a keypad image 20 for a multi-page image guidance input.

In this case, in one example, the image guidance server 33 may transmit the next page or the previous page image sequentially in response to the request signal of the user terminal 10 after transmitting the first page image. In this case, the keypad image 20 for the image guidance input other than the last page that can be transmitted from the image guidance server 33 may further include a next switching key block for switching to the next page, The image 20 may further include a previous switch key block indicating a switch to a previous page.

The image guidance server 33 also receives touch coordinates according to a touch of the next or previous switch key block of the image guidance input keypad image 20 in the user terminal 10. [ At this time, the image guidance server 33 calculates a key input value corresponding to a signal requesting the keypad image 20 for the image guidance input of the next page or the previous page from the touch coordinates of the next or previous change key block, To the user terminal 10, the keypad image 20 for the video guidance input of the next or previous page.

Alternatively, in another example different from the above, the image guidance server 33 may transmit the keypad image 20 for the multi-page image guidance input to the user terminal 10 at one time. At this time, the keypad image 20 for the image guide input of the remaining pages other than the last page may further include a next switch key block indicating the switch to the next page, and the keypad image 20 May further include a previous switch key block indicating a switch to a previous page.

If the next switching key block or the previous switching key block is touched at the user terminal 10, the image guidance server 33 may receive the touch signal of the next or previous switching key block from the user terminal 10. [ At this time, the user terminal 10 can switch pages to the next page or the previous page according to the touch of the next switching key block or the previous switching key block. The image guide server 33 displays the number, character, and / or number of a numeric key block, a character key block, and / or a symbol key block of the next or previous switch key block and a keypad image 20 It is possible to calculate an accurate key input value from a plurality of touch coordinates with respect to a symbol.

Next, a video guidance response recognition method according to another embodiment of the present invention will be described with reference to the drawings. At this time, it is possible to refer to the embodiments of the image guidance response recognition system according to the above-described one aspect and FIGS. 1 and 2, and redundant explanations can be omitted.

FIG. 3 is a flowchart schematically showing a method of recognizing an image guidance response according to another embodiment of the present invention, FIG. 4 is a flowchart schematically showing a method of recognizing an image guidance response according to another embodiment of the present invention, 5 is a flowchart schematically illustrating a method of recognizing an image guidance response according to another embodiment of the present invention.

3, 4 and / or 5, an image guidance response recognition method according to one example includes an image transmission step (S100, S1100, S2100), a touch recognition and coordinate transmission step (S300, S1300, S2300) (S500, S1500, S2500).

3, 4 and / or 5, in the image transmission step (S100, S1100, S2100), a voice communication with the user terminal 10 equipped with a touch input capable display panel, And transmits the image guidance input keypad image 20 to the user terminal 10 at the guide server system 30. [

For example, in one example, the keypad image 20 for image guidance input may include at least one of a numeric key block, a character key block, and a symbol key block.

For example, in the image transmission steps S100, S1100, and S2100, the image guide server system 30 transmits the keypad image 20 for image guidance input for use registration, security setting, security release, password confirmation, .

Referring to FIG. 4, in one example, in the image transmission step S1100, the image guidance server system 30 may transmit a keypad image 20 for a multi-page image guidance input. In this case, the keypad image 20 for the image guidance input other than the last page which can be transmitted from the image guidance server system 30 further includes a next switch key block for switching to the next page, (20) may further include a previous switch key block indicating a switch to a previous page.

4, in the image transmission step S1100 after the first page image transmission, the sequential transmission of the next page or the previous page image is performed through the touch recognition and coordinate transmission step S1300 after the transmission of the first page image, S1500) of the user terminal 10, as shown in FIG.

5, the image guide input keypad image 20 transmitted from the image guide server system 30 in the image transmission step S2100 may be composed of a plurality of page images. At this time, the image other than the last page may further include a next switch key block indicating a switch to the next page, and the image other than the first page may further include a previous switch key block indicating a switch to the previous page.

3, 4 and / or 5, the user terminal 10 receives and displays the keypad image 20 for image guidance input in the touch recognition and coordinate transmission steps (S300, S1300, and S2300). Also, in the touch recognition and coordinate transmission steps (S300, S1300, S2300), the user terminal 10 recognizes the touch coordinates according to the user's touch on the keypad image 20 for the video guidance input on which the user terminal 10 is displayed, To the image guide server system (30).

For example, according to one example, in the touch recognition and coordinate transmission steps (S300, S1300, and S2300), the user terminal 10 can sequentially transmit a plurality of touch coordinates according to a plurality of user taps. At this time, at the time of immediately after the display of the keypad image 20 for the video guidance inputting or the first touch coordinate transmission according to the user's first touch on the keypad image 20 for the video guidance input, The coordinate area or range of the image 20 or the coordinate area or range of the display panel.

For example, referring to FIG. 4, in the touch recognition and coordinate transmission step S1300, when the next or previous switching key block of the keypad image 20 for image guidance input is touched at the user terminal 10 The user terminal 10 may transmit the touch coordinates of the next or previous touch key block to the image guide server system 30. [

5, when the next switching key block is touched in the user terminal 10 in the touch recognition and coordinate transmission step S2300, the touch signal of the next switching key block is transmitted to the image guidance server system 30), and the page can be switched to the next page image. Alternatively, when the previous switch key block is touched, the touch signal of the previous switch key block is transmitted to the image guide server system 30, and the page switch to the previous page image may be performed.

Next, referring to FIGS. 3, 4 and / or 5, in the key input value calculation step S500, S1500, and S2500, the image guidance server system 30 extracts, from the touch coordinates received from the user terminal 10, Lt; / RTI >

For example, according to one example, in the key input value calculation step (S500, S1500, S2500), the image guidance server system 30 sequentially inputs a plurality of key inputs Value can be calculated.

For example, in one example, the key input value calculated in the key input value calculation step (S500, S1500, S2500) may be a DTMF value.

4, in the key input value calculation step S1500, the image guidance server system 30 determines whether or not the image guidance server system 30 receives the image guidance keypad for the next page or the previous page from the touch coordinates of the next or previous conversion key block, The key input value corresponding to the signal requesting the image 20 can be calculated. At this time, in the image transmission step S1100, the keypad image 20 for the image guidance input corresponding to the key input value can be sequentially transmitted to the user terminal 10. [

The foregoing embodiments and accompanying drawings are not intended to limit the scope of the present invention but to illustrate the present invention in order to facilitate understanding of the present invention by those skilled in the art. Embodiments in accordance with various combinations of the above-described configurations can also be implemented by those skilled in the art from the foregoing detailed description. Accordingly, various embodiments of the present invention may be embodied in various forms without departing from the essential characteristics thereof, and the scope of the present invention should be construed in accordance with the invention as set forth in the appended claims. Alternatives, and equivalents by those skilled in the art.

10: user terminal 20: keypad image for video guidance input
30: video guidance server system 31: PSTN server
33: video guidance server

Claims (14)

A touch screen display device comprising: a display panel capable of touch input; displaying a keypad image for image guidance input received from an image guide server system during voice communication or voice and data communication; A user terminal for recognizing the coordinates and transmitting the recognized touch coordinates; And
An image guidance server system for transmitting the image guidance input keypad image to the user terminal during the voice communication or voice and data communication with the user terminal and calculating a key input value from the touch coordinates received from the user terminal; And an image guidance response recognition system.
In claim 1,
Wherein the image guide input keypad image includes at least one of a numeric key block, a character key block, and a symbol key block,
Wherein the user terminal transmits a plurality of touch coordinates sequentially in accordance with a plurality of the user touches, wherein the user touches the first touch corresponding to the first touch of the user with respect to the keypad image for image guidance input, A coordinate area or a range of the image guide input keypad image or a coordinate area or a range of the display panel is additionally transmitted at the time of coordinate transmission,
Wherein the image guidance server system calculates a plurality of key input values from the coordinate region or range and a plurality of touch coordinates.
In claim 2,
Wherein the image guide server system transmits a keypad image for the image guidance input of a plurality of pages, transmits a next page or a previous page image sequentially in response to a request signal of the user terminal after transmitting a first page image,
The image guide input keypad image other than the last page transferable by the image guide server system further includes a next switch key block indicating a switch to the next page, and the keypad image for image guidance input other than the first page is switched to a previous page , ≪ / RTI >
When the next or previous switch key block of the image guide input keypad image is touched at the user terminal, the user terminal transmits the touch coordinates of the next or previous switch key block touched to the image guide server system,
The image guidance server system calculates the key input value corresponding to a signal requesting the image guidance input keypad image of the next page or the previous page from the touch coordinates of the next or previous switch key block, And transmits the input keypad image to the user terminal.
In claim 2,
Wherein the image guidance input keypad image transmitted from the image guidance server system includes a plurality of page images and the image other than the last page further includes a next switch key block indicating a switch to the next page, Further comprising a previous switch key block indicating a switch to < RTI ID = 0.0 >
When the next switching key block is touched at the user terminal, the touch signal of the next switching key block is transmitted to the image guidance server system and the page is switched to the next page image. When the previous switching key block is touched, Wherein the touch signal of the previous switching key block is transmitted to the image guidance server system and the page is switched to the previous page image.
In claim 1,
Wherein the image guidance server system includes a PSTN server for performing the voice communication with the user terminal, and an image guidance server for transmitting the image guidance input keypad image and calculating the key input value. system.
The method according to any one of claims 1 to 5,
Wherein the image guidance server system transmits the image guidance input keypad image for use registration, security setting, security release, password confirmation, or user confirmation.
The method according to any one of claims 1 to 5,
Wherein the key input value calculated by the image guide server system is a DTMF value.
An image transmission step of transmitting a keypad image for an image guidance input to the user terminal in a video guidance server system during voice communication or voice and data communication with a user terminal provided with a touch input capable display panel;
The user terminal receives and displays the keypad image for the image guidance input, recognizes the touch coordinates according to the user's touch on the displayed image guide input keypad image, and transmits the recognized touch coordinates to the image guide server system Touch recognition and coordinate transmission step; And
And a key input value calculation step of calculating a key input value from the touch coordinates received from the user terminal in the image guide server system.
In claim 8,
Wherein the image guide input keypad image includes at least one of a numeric key block, a character key block, and a symbol key block,
In the touch recognition and coordinate transmission step, the user terminal sequentially transmits a plurality of touch coordinates in accordance with a plurality of the user touches, and the touch screen is displayed immediately after the display of the keypad image for the image guidance input, A coordinate area or a range of the image guide input keypad image or a coordinate area or a range of the display panel at the time of the first touch coordinate transfer according to the first touch by the user,
Wherein the image guidance server system sequentially calculates a plurality of key input values in accordance with the sequential reception of the coordinate region or range and a plurality of touch coordinates in the key input value calculation step .
In claim 9,
In the image transmission step, the image guidance server system transmits the keypad image for the image guidance input of a plurality of pages, and the keypad image for image guidance input other than the last page transmittable in the image guidance server system is switched to the next page Wherein the keypad image for inputting the image guidance other than the first page further includes a previous switch key block indicating a switch to a previous page,
After the transmission of the first page image, the sequential transmission of the next page or the previous page image in the image transmission step is performed through the touch recognition and coordinate transmission step after the transmission of the first page image and the request signal of the user terminal Lt; / RTI >
In the touch recognition and coordinate transmission step, if the next or previous switching key block of the image guidance input keypad image is touched at the user terminal, the user terminal stores touch coordinates of the next or previous switching key block touched To an image guidance server system,
In the key input value calculation step, the image guidance server system calculates the key input value corresponding to the signal requesting the image guidance input keypad image of the next page or the previous page from the touch coordinates of the next or previous conversion key block Respectively,
Wherein the image guide input keypad image corresponding to the key input value is sequentially transmitted to the user terminal in the image transmission step.
In claim 9,
Wherein the image guidance input keypad image transmitted from the image guidance server system in the image transmission step includes a plurality of page images and the image other than the last page further includes a next switch key block indicating a switch to the next page, The image further includes a previous switch key block indicating a switch to a previous page,
In the touch recognition and coordinate transmission step, when the next switching key block is touched at the user terminal, the touch signal of the next switching key block is transmitted to the image guidance server system and the page is switched to the next page image, Wherein when the previous switch key block is touched, the touch signal of the previous switch key block is transmitted to the image guide server system and the page is switched to the previous page image.
A PSTN server for performing voice communication with a user terminal equipped with a touch-enabled display panel; And
A keypad image for inputting an image guidance input is transmitted to the user terminal, a touch coordinate corresponding to a touch of the image guidance input keypad image is received from the user terminal, And an image guidance server for calculating a key input value and performing a process according to the key input value.
In claim 12,
Wherein the image guide input keypad image includes at least one of a numeric key block, a character key block, and a symbol key block,
Wherein the image guidance server sequentially receives a plurality of touch coordinates from the user terminal in accordance with a plurality of taps, and when the first touch coordinate is received or immediately before the first touch on the image guide inputting keypad image, A coordinate area or range of the input keypad image or a coordinate area or range of the display panel,
Wherein the image guidance server calculates a plurality of key input values from the coordinate region or range and a plurality of touch coordinates.
In claim 13,
Wherein the image guide server transmits the keypad image for the image guidance input of a plurality of pages, transmits the next page or the previous page image sequentially in response to the request signal of the user terminal after transmitting the first page image,
The image guide input keypad image other than the last page transferable by the image guide server further includes a next switch key block indicating a switch to the next page and the keypad image for the image guide input other than the first page is switched to a previous page Further comprising a previous switching key block indicating < RTI ID = 0.0 >
Wherein the image guidance server receives touch coordinates corresponding to a touch of the next or previous switch key block of the image guidance input keypad image in the user terminal and selects a next or previous switch key block from the touch coordinates of the next or previous switch key block, Calculates a key input value corresponding to a signal requesting the keypad image for the image guidance input of the image guide input keypad, and transmits the keypad image for the image guide input to the user terminal.
KR1020150045604A 2015-03-31 2015-03-31 System and method for recognizing response of video guidance, and video guidance server system KR20160117840A (en)

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Citations (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
KR20080029502A (en) 2006-09-29 2008-04-03 엘지전자 주식회사 Apparatus of coordinates cognition and method for generation of key code on the apparatus thereof

Patent Citations (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
KR20080029502A (en) 2006-09-29 2008-04-03 엘지전자 주식회사 Apparatus of coordinates cognition and method for generation of key code on the apparatus thereof

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