KR20160042192A

KR20160042192A - Method for coupling web application for customer management and telephone exchange system using browser extension running in background and

Info

Publication number: KR20160042192A
Application number: KR1020140134053A
Authority: KR
Inventors: 김홍식
Original assignee: 주식회사 빌릿
Priority date: 2014-10-06
Filing date: 2014-10-06
Publication date: 2016-04-19

Abstract

The present invention is to provide a method for linking a web application for managing a customer and a telephone exchange system which enables a user to search and display easily and conveniently customer information by improving a browser function and search function by adding a program developed by an outsourcing developer to a basic function of an existing customer management web application webpage in the customer management web application web page using an document object model by a browser extension function. The method comprises a step of (A) receiving one or more attribute in a DOC (Document Object Model) tree structure using a web page environment configuration; (B) searching the customer information with an attribute value (CID(a telephone number)) which is transferred from an exchange equipment to the browser extension function; and (C) displaying the customer information on a web page of the user by performing a telephone connection based on the attribute value through the exchange equipment such that the attribute value is transferred and searched from the exchange equipment to the browser extension function when the user receives a telephone call.

Description

[0001] The present invention relates to a method for connecting a telephone exchange system and a customer management web application using a browser extension operating in the background,

In particular, the present invention relates to a web-based customer management web application interworking with a telephone exchange system using a browser extension operating in the background. More particularly, the present invention relates to a web- .

Some existing telephone number search If you want to make a call with the other party by using the dialing function provided on the web page, you need to join as a member of the Internet portal site providing the telephone number search service, After signing up for a service, the service provider's Internet phone program was downloaded to his PC.

That is, since the call is connected through the actual PSTN wired or wireless telephone held by the user and the other party, the service user does not need to subscribe to the Internet phone service provider or download the Internet phone to his PC or know the telephone number of the other party So that the service can be used only by clicking on the web page.

To do this, the users who wish to make a call through the three programs or system configurations of the web server, the open communication application server, and the open communication gateway system of the telephone number search site are provided with telephone calls.

Japanese Patent Application Laid-Open No. 10-2005-0033129: A system for making a call to the other party (or a representative telephone number of a company that wants to make a call) with their own PSTN wired, wireless, or VoIP telephone without a separate program download on a web page And Services Patent Publication No. 10-2009-0000572: Internet site system using a computer-connected telephone and method of processing customer information

SUMMARY OF THE INVENTION Accordingly, the present invention has been made to solve the above-mentioned problems, and it is an object of the present invention to provide a client management web application that uses a document object model using a browser extension function, The present invention aims at providing a method of interworking a telephone exchange system and a customer management web application that enables a user to easily search and display customer information by enhancing the function and search function of the browser by adding a program developed by an external developer .

Other objects of the present invention are not limited to the above-mentioned objects, and other objects not mentioned can be clearly understood by those skilled in the art from the following description.

According to another aspect of the present invention, there is provided a method of interworking a telephone exchange system and a customer management web application using a browser extension operating in the background, including the steps of: (A) (CID), which is passed from the exchange device to the browser extension function in the DOM tree structure of the Web page browser extension, And (C) performing a telephone connection based on the property value through the exchange device. When the user receives the telephone call, the property value is transmitted from the exchange device to the browser extension, and the customer information is displayed on the user's web page The method comprising the steps of:

Preferably, the step (A) includes the steps of: (A1) opening a web page and searching for an environment setting value in an opened web page; and (A2) (CID (Telephone Number)) in a DOM tree structure using a browser extension function operating in the background; and (A3) when inputting the environment setting value is completed, And storing the value in the memory.

Preferably, the browser extension function operating in the background is characterized by connecting a web socket to the exchange equipment URL defined above and requesting an attribute value (CID (telephone number)) in the tree structure of the DOM .

Preferably, the step (A2) includes the steps of connecting a web socket to a defined exchange equipment URL, requesting an attribute value (telephone number) in a tree structure of the DOM, The method comprising: attempting dialing a received forwarding number received from the switching equipment; and, if there is a call response from the user through an attempted dialing from the switching equipment, And a step of transmitting the information.

Preferably, the one or more attributes include a location using a DOM hierarchy that specifies a location of an input field for entering a customer telephone number, a location using a DOM hierarchy of buttons needed to provide a form using a telephone number, , And a URL (ex, web socket, or http URL) for communicating with a server including a unique ID (e.g., id required for registration on an ip phone) of a phone recognized on the server.

Preferably, the step (C) includes the steps of: retrieving customer information from a customer management web application DB when an attribute value (telephone number) received from the exchange equipment is received; A step of displaying customer information on a web application screen and displaying a new customer input window on the user customer management web application screen if the customer information is not searched as a result of the search; As a customer consultation history.

The method of interworking the telephone exchange system and the customer management web application using the browser extension operating in the background according to the present invention as described above has the following effects.

Firstly, by using a browser extension operating in the background, the extension function is added without changing the original function of the existing web page, so that the user searches the customer DB of the web page for the telephone number, Information can be displayed on the user management web application web page of the user so that the user can provide a more convenient and efficient telephone reception function with minimal time and cost.

Second, there is usually time and money invested in adding any special purpose functionality to existing customer management web application web pages. Verification of newly added functions also takes a lot of time and money. However, the present invention is advantageous in that it can display customer information and customer information that can provide accessible services without a large investment or risk by using a browser extension function operating in the background have.

1A and 1B are diagrams for explaining a method of interworking a telephone exchange system and a customer management web application using a browser extension operating in the background according to an embodiment of the present invention;
FIG. 2 is a flowchart illustrating a process of inputting one or more attributes in a DOM tree structure retrieved in the background using the browser extension of FIG.
3 is a diagram showing an embodiment of a DOM tree structure according to the present invention.
FIG. 4 is a flowchart illustrating in detail a process of transmitting one or more attributes (CID (telephone number)) from a DOM tree structure to a web page through a switching device through a browser extension function operating in the background of FIG.
5 is a flow chart for explaining the process of displaying customer information on a web page of a user by searching customer information of FIG. 1B

Other objects, features and advantages of the present invention will become apparent from the detailed description of the embodiments with reference to the accompanying drawings.

A preferred embodiment of a method for interworking a telephone exchange system and a customer management web application using a browser extension operating in the background according to the present invention will now be described with reference to the accompanying drawings. The present invention may, however, be embodied in many different forms and should not be construed as limited to the embodiments set forth herein. Rather, these embodiments are provided so that this disclosure will be thorough and complete, and will fully convey the scope of the invention to those skilled in the art. It is provided to let you know. Therefore, the embodiments described in the present specification and the configurations shown in the drawings are merely the most preferred embodiments of the present invention and are not intended to represent all of the technical ideas of the present invention. Therefore, various equivalents It should be understood that water and variations may be present.

FIGS. 1A and 1B are diagrams for explaining a method of interworking a telephone exchange system and a customer management web application using a browser extension operating in the background according to an embodiment of the present invention.

Referring to FIGS. 1A and 1B, at first, one or more attributes are input in a Document Object Model (DOM) tree structure using Web page configuration (S100). That is, when the user of the customer management web application installs the browser extension function, a UI (for example, an environment setting button) for setting the environment is displayed on the browser, and the user can use this information to store information necessary for the browser extension and the telephone exchange system ①.

This is because the CID (telephone number) received in the property CID (telephone number) to be delivered to the browser extension of the web page is inputted and the customer management web application user Can be set to display the customer information retrieved from the customer management web application web page of the customer management web application.

Referring to FIG. 2, step S100 will be described in detail. First, a web page is opened (S110) and a search is made as to whether an environment setting value exists in the opened web page (S120).

If the environment setting value does not exist (S120), one or more attributes (CID (telephone number)) are delivered to the web page in the DOM tree structure using the browser extension function operating in the background (S130) . At this time, the browser extension function operating in the background connects a web socket to the exchange equipment URL defined above, and requests an attribute value (CID (telephone number)) in the tree structure of the DOM.

For example, as shown in FIG. 3, 'PHONE_NUM' attribute is received in 'INPUT TAG' of 'BODY element' under 'Document', and a search button is operated. 3 is a diagram illustrating an embodiment of a DOM tree structure according to the present invention.

When the input of the environment setting value is completed (S140), the inputted environment setting value is stored in the memory (S150).

4 is a flowchart for explaining in detail a process of delivering one or more attributes (CID (telephone number)) to a web page in a DOM tree structure through an exchange equipment through a browser extension function operating in the background.

4, a web socket is connected to the defined exchange equipment URL, the attribute value (telephone number) is requested in the tree structure of the DOM, (3) the customer telephone is brought in (4) (S131) , The called telephone number is received (S132), and a call to the called number (5) is tried (S133).

If there is a telephone response from the user through the telephone dialing attempt (S134), the switching equipment delivers the telephone number to the browser extension operating in the background (S135).

The one or more attributes may include a location using a DOM hierarchy that specifies a location of an input field for entering a customer telephone number, a location using a DOM hierarchy of buttons needed to provide a form using a telephone number, , And a URL (ex, web socket, or http URL) for communicating with a server that includes a unique ID of the phone recognized on the server (e.g., id required for registration on the ip phone).

The server then retrieves the customer information in the DOM tree structure of the web page browser extension with the attribute value (CID (telephone number)) transmitted from the exchange equipment to the browser extension function (S200). Then, when the user receives a telephone call through the exchange device based on the attribute value, the property value is transmitted from the exchange device to the browser extension, and the customer information is displayed on the web page of the user (step S300).

Referring to FIG. 5, steps S200 to S300 will be described in detail. When an attribute value (telephone number) received from the exchange equipment is received (S201), customer information is retrieved from the customer management web application DB (S202).

If the search result (S202) and the customer information are found, the customer information is displayed on the corresponding user customer management web application screen (S301). If the customer information is not found, the user customer management web application screen is displayed as a new customer input window (S302).

The information displayed on the user customer management web application screen is stored in the customer consultation history (S303).

All or some of the systems and techniques described herein may be implemented as a computer program product including instructions. In particular, all or part of the described systems and techniques may be implemented in devices, methods, or electronic systems, which may include memory storing devices and executable instructions for implementing the noted functions, Readable storage medium.

While the present invention has been particularly shown and described with reference to exemplary embodiments thereof, it is to be understood that the invention is not limited to the disclosed exemplary embodiments. It will be apparent to those skilled in the art that various modifications may be made without departing from the scope of the present invention. Accordingly, the true scope of the present invention should be determined by the technical idea of the appended claims.

Claims

(A) receiving at least one attribute from a Document Object Model (DOM) tree structure using a Web page configuration;
(B) retrieving customer information in an attribute value (CID (telephone number)) transmitted from the exchange equipment to the browser extension function in the DOM tree structure of the Web page browser extension;
(C) performing a telephone connection based on the attribute value through the exchange device, and when the user receives the telephone call, the attribute value is transmitted from the exchange device to the browser extension, and the customer information is displayed on the web page of the user And a client management web application.

The method of claim 1, wherein the step (A)
(A1) opening a web page and searching for an environment setting value in the opened web page;
(A2) receiving at least one attribute (CID (telephone number)) in a DOM tree structure using a browser extension function operating in the background, if the environment setting value does not exist as a result of the search,
(A3) storing the input environment setting value in a memory when inputting the environment setting value is completed.

3. The method of claim 2,
Wherein the browser extension function in the background connects a web socket to the exchange equipment URL defined above and requests an attribute value (CID (telephone number)) in the tree structure of the DOM. System and customer management web application.

3. The method of claim 2, wherein step (A2)
Connecting a web socket to the defined exchange device URL,
A step in which an attribute value (telephone number) is requested in a tree structure of the DOM and a customer telephone is brought into the switching equipment,
Attempting to dial the called party number by receiving the called party number with the switching equipment,
And a step of transmitting a telephone number to a browser extension operating in the background when a telephone call is received from the user through an attempt to make a telephone call from the switching equipment. .

The method according to claim 1,
The at least one attribute may include at least one of a position using a DOM hierarchy for specifying a position of an input field for inputting a customer telephone number, a position using a DOM hierarchy of a button necessary for providing a form using a telephone number, (Ex, web socket, or http URL) for communicating with a server that includes a unique ID (e.g., an id required for registration on the ip phone) of the phone recognized on the phone How to integrate web applications.

2. The method of claim 1, wherein step (C)
Retrieving customer information from the customer management web application DB upon receipt of an attribute value (telephone number) received from the exchange equipment;
Displaying the customer information on the user customer management web application screen when the customer information is found as a result of the search,
If the customer information is not found as a result of the search, displaying the user customer management web application screen as a new customer input window;
And storing the information displayed on the user customer management web application screen as a customer consultation history.