KR20150125770A - Let public housing residents using the code classification - Manager - linkage between management contractor - Google Patents
Let public housing residents using the code classification - Manager - linkage between management contractor Download PDFInfo
- Publication number
- KR20150125770A KR20150125770A KR1020140052239A KR20140052239A KR20150125770A KR 20150125770 A KR20150125770 A KR 20150125770A KR 1020140052239 A KR1020140052239 A KR 1020140052239A KR 20140052239 A KR20140052239 A KR 20140052239A KR 20150125770 A KR20150125770 A KR 20150125770A
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- KR
- South Korea
- Prior art keywords
- facility
- management
- apartment
- information
- maintenance
- Prior art date
Links
- 238000012423 maintenance Methods 0.000 claims abstract description 26
- 238000003745 diagnosis Methods 0.000 claims abstract description 11
- 238000000034 method Methods 0.000 claims abstract description 11
- 238000012544 monitoring process Methods 0.000 claims description 16
- 238000012545 processing Methods 0.000 claims description 10
- 230000008569 process Effects 0.000 claims description 2
- XLYOFNOQVPJJNP-UHFFFAOYSA-N water Substances O XLYOFNOQVPJJNP-UHFFFAOYSA-N 0.000 claims description 2
- 230000015556 catabolic process Effects 0.000 claims 1
- 230000010365 information processing Effects 0.000 claims 1
- 238000011022 operating instruction Methods 0.000 claims 1
- 230000007547 defect Effects 0.000 abstract 1
- 238000007726 management method Methods 0.000 description 62
- 238000004891 communication Methods 0.000 description 17
- 230000006870 function Effects 0.000 description 6
- 239000002351 wastewater Substances 0.000 description 6
- 230000008439 repair process Effects 0.000 description 5
- 230000005856 abnormality Effects 0.000 description 4
- 230000010354 integration Effects 0.000 description 4
- 230000009471 action Effects 0.000 description 3
- CBENFWSGALASAD-UHFFFAOYSA-N Ozone Chemical compound [O-][O+]=O CBENFWSGALASAD-UHFFFAOYSA-N 0.000 description 2
- 230000002159 abnormal effect Effects 0.000 description 2
- 239000000969 carrier Substances 0.000 description 2
- 239000003795 chemical substances by application Substances 0.000 description 2
- 238000004140 cleaning Methods 0.000 description 2
- 238000012790 confirmation Methods 0.000 description 2
- 238000001514 detection method Methods 0.000 description 2
- 238000012986 modification Methods 0.000 description 2
- 230000004048 modification Effects 0.000 description 2
- 206010009691 Clubbing Diseases 0.000 description 1
- 238000011161 development Methods 0.000 description 1
- 230000007613 environmental effect Effects 0.000 description 1
- 238000010413 gardening Methods 0.000 description 1
- 238000010438 heat treatment Methods 0.000 description 1
- 230000006698 induction Effects 0.000 description 1
- 238000007689 inspection Methods 0.000 description 1
- 238000009434 installation Methods 0.000 description 1
- 239000000463 material Substances 0.000 description 1
- 230000006855 networking Effects 0.000 description 1
- 230000008520 organization Effects 0.000 description 1
- 230000002265 prevention Effects 0.000 description 1
- 239000010865 sewage Substances 0.000 description 1
- 230000006641 stabilisation Effects 0.000 description 1
- 238000011105 stabilization Methods 0.000 description 1
Classifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
- G06Q50/10—Services
Landscapes
- Business, Economics & Management (AREA)
- Tourism & Hospitality (AREA)
- Health & Medical Sciences (AREA)
- Economics (AREA)
- General Health & Medical Sciences (AREA)
- Human Resources & Organizations (AREA)
- Marketing (AREA)
- Primary Health Care (AREA)
- Strategic Management (AREA)
- Physics & Mathematics (AREA)
- General Business, Economics & Management (AREA)
- General Physics & Mathematics (AREA)
- Engineering & Computer Science (AREA)
- Theoretical Computer Science (AREA)
- Alarm Systems (AREA)
Abstract
Description
In order to solve such a problem, the present invention provides a method of controlling a server
Provide management services, home network service and information communication service management, billing and integration payment, and online maintenance / repair functions.
The present invention provides a system and method for managing a multi-family house.
[0001] The present invention relates to a system and method for integrated housing management, and more particularly,
Integrated management server for network service and information communication service management, billing and integration payment, online maintenance /
This is a system and method for integrated housing management for efficient utilization of manpower and office by using as a mountain system. , Firefighting facilities, gas facilities, w
Facility management services such as river and building safety diagnosis; Environmental management services such as exterior wall cleaning, water tank cleaning, prevention, landscaping and gardening materials; Facility Security, Parking
Security and manpower management such as induction, security personnel; Communication of administrative expenses and announcements, handling of complaints in the complex, etc. Management Office and Intergenerational Communication
; Intergenerational communication such as cyber neighborhoods, clubbing groups; Apartment unit e - commerce service; And unmanned guard, parking control, automatic
Courier service, automatic meter reading service, and so on.
The proportion of apartment houses across the country has exceeded a majority, and Internet and telephone services are now being used by most households.
Etc. There are enough households to receive both the housing management office service and the information communication service.
Vis is profitable.
Due to the development of the home network, the housing management work of the apartment management office and the information
The maintenance service of the information service of the new service provider for each household is closely related to the maintenance, maintenance and management of the home network.
. By integrating the maintenance, maintenance, management and billing systems of the above three services,
Enormous cost savings are possible.
However, conventionally, the apartment housing management service using the Internet or the home networking service is separately provided as an independent service
And is not provided with integrated functions to provide online maintenance, management, and collection functions related to apartments or apartment houses
Human resources, office management, etc., are inefficiently utilized.
A facility maintenance system is a facility that is provided to maintain housing in a house or apartment; From the facilities,
The fault is diagnosed by comparing the received data with the previously stored data base,
A comprehensive control center that directs the following commands; And establishing a communication channel between the facility and the integrated control center,
And a network for transmitting at least one of the on-site information and the command. [0012] According to another aspect of the present invention, there is provided an intelligent real-
Collecting on-site information of the facilities from houses or apartment facilities; If the comprehensive control center
Receiving a beam; Comparing the received field information with a pre-stored database to perform a fault diagnosis
process; And generating and reporting a corresponding command when the field information is determined to be a failure, according to another embodiment of the present invention. Referring to the accompanying drawings, preferred embodiments of the present invention will be described in detail with reference to the accompanying drawings. In the following description,
Only the parts necessary for understanding the operation according to the embodiment will be described,
It should be noted that it will be omitted so as not to be distracted.
<24> Terms and words used in this specification and claims that follow are to be limited to ordinary or dictionary meanings
And the inventor shall not, in its sole discretion, refer to its own invention as the best
It should be construed as meaning and concept consistent with the technical idea of the present invention
do. Therefore, the embodiments described in the present specification and the configurations shown in the drawings are only the most preferred embodiments of the present invention
And does not represent all the technical ideas of the present invention, it is possible to replace them at the time of the present application
It should be understood that various equivalents and modifications may be made.
BRIEF DESCRIPTION OF THE DRAWINGS The above and other features and advantages of the present invention will become more apparent from the following detailed description of the present invention when taken in conjunction with the accompanying drawings,
As shown in FIG.
(1) Resident registration (telephone)
Residents call the representative phone, which is easy to find through the KT call center (eg, phone number 100). In the case of existing management offices,
Phone number is not only unfamiliar to the residents but also because the manpower of the management office is limited and the phone is not received,
And often did not take appropriate action. A system through a telephone office call center by integrating the functions of the apartment management office and the telephone office
It is now possible to accept residents' inconveniences related to apartment complexes. Complaints received at KT call centers are subject to formal business procedures
Inquiries about telephone and Internet access services can be resolved by the existing methods,
.
(1) Residents' Report (Internet)
The report of the residents through the telephone is processed through the Internet interface provided by the facility management system. facility
The Internet interface for remuneration applications is included only in the facility management system, and includes a web interface for the PC and home home auto-
Face, and TV portal interface.
Accordingly, the reception of the customer complaint of the resident of the apartment can be performed (S30) through the telephone call (S31) or the Internet report (S32) through the call center
Upon receipt, only the internal processing is checked (S33), and if the internal processing is impossible, a work order is created in the global support system (S34)
(S35), and after the maintenance / repair action, the result is fed back to the facility management unit 170 of the integrated management server
The online maintenance / repair processing result information is input and managed (S36).
(2) Automatic detection by facility management system
If an abnormality occurs in the apartment house and complex facilities (S40) and is automatically detected by the facility management system (S41)
If possible, only the support system will be provided by the facility management server for parking control, automatic entrance (unmanned security), automatic courier, CCTV,
If at least one facility only transmits a facility maintenance related event in cooperation with the facility management server (S42), the regular maintenance team
(S43), the related measures and confirmation of the abnormality of the facility (S44), and the processing result information
To the facility management server to manage online maintenance / repair information (S45).
(3) Abnormal discovery by dispatch personnel
If a security problem (S47) or a facility problem is found by an agent of a housing management office who dispatched and patrols (S48)
(S49), or the maintenance work is scheduled immediately.
(2) Automatic detection by facility management system
If an abnormality occurs in the apartment house and complex facilities (S40) and is automatically detected by the facility management system (S41)
If possible, only the support system will be provided by the facility management server for parking control, automatic entrance (unmanned security), automatic courier, CCTV,
If at least one facility only transmits a facility maintenance related event in cooperation with the facility management server (S42), the regular maintenance team
(S43), the related measures and confirmation of the abnormality of the facility (S44), and the processing result information
To the facility management server to manage online maintenance / repair information (S45).
(3) Abnormal discovery by dispatch personnel
If a security problem (S47) or a facility problem is found by an agent of a housing management office who dispatched and patrols (S48)
(S49), or the maintenance work is scheduled immediately.
■ New system integration
By integrating the computer system, facilities, and manpower of the telephone office (branch office of information communication service provider) and management office (apartment management office)
Provide the following new services
- event
▣ As a product of local and national on-line and off-line events by information carriers, discounts on apartment management fees, provision of management fee coupons,
It is applied in conjunction with apartment management office system.
- Recording
▣ Apartment management office In the case of office work, the information that the residents inquired by phone on the integrated management system is transferred to the information communication carrier system
Customer satisfaction, and customer relationship management (CRM).
- Automatic payment
▣ It is possible to pay the apartment management fee in an integrated manner in the telecommunication service provider's information communication bill (monthly telephone bill).
- education
▣ Using the nationwide organization and educational facilities of information and telecommunication companies,
To induce customer satisfaction through specialization and advancement of management task
- Information security / VPN
▣ The security work such as Virtual Private Network (VPN) provided by the information and communication service providers for computing work related to apartment management
It provides a high level of information security through the platform.
- Use public telephone booth
▣ It is possible to connect with the home network of apartment residents through the public phone booths nationwide owned by information carriers,
Realize ubiquitous life through public phone booth anytime and anywhere.
The above description is merely illustrative of the technical idea of the present invention,
It will be understood by those skilled in the art that various changes and modifications may be made without departing from the spirit and scope of the invention. therefore,
It is to be understood that the embodiments disclosed herein are for the purpose of describing, not limiting, the technical spirit of the present invention,
The scope of the technical idea of the present invention is not limited. The scope of protection of the present invention is interpreted by the following claims
And all technical ideas within the scope of equivalents thereof should be interpreted as being included in the scope of the present invention.
As described above, according to the present invention, residents of apartment houses can use the clients of household information devices
It is convenient to integrate home network service fee and information communication service fee with apartment house management fee through internet network.
Home office services (remote lighting / gas / heating control, remote curtain control, remote home appliances
Control, and information and communication services (telephone, Internet) are integrated,
By closely cooperating with each other, it is effective to provide high-quality management services to residents of apartment houses.
As described above, an apartment facility maintenance management system and method using the intelligent real-time diagnosis proposed in the present invention
According to the above, by integrating facility management and history management functions into a single function, it is possible to simplify inspection tasks and reduce costs.
In particular, the facility stabilization operation by real-time maintenance can be provided with priority.
The FMS server includes a facility management unit 140, a facility classification, facility details, facility search, facility failure, facility
Location, facility current state, and the like. In addition, the FMS server receives a failure from the failure management unit 110
Information on the type of the failure, the type of the failure, the action situation, and the like, and receives the information from the performance management unit 120,
Management, operation management (control and operation), and device operation. In addition,
The server receives and stores information related to the network management, the operation management, and the like from the security management unit 130.
The control center 160 controls the signal flow between the respective components, classifies and transmits information required for each management unit,
Processing is performed. At this time, the control center 160 stores the field information transmitted from the apartment facility 200
And a separate memory may be further provided for building the database accordingly.
The apartment facility 200 may be installed in an apartment, that is, a variety of apartments supported for utilization as a residential space
Means one facility. As shown in FIG. 3, the apartment facility 200 includes a switchboard 210,
An elevator control panel 220, an oven and wastewater control panel 240, a monitor 250, a communication unit 270, and a control unit 260.
The switchboard 210 monitors and manages a variety of equipment conditions related to the before and after installation. The switchboard 210 has
It can have various monitoring points as shown in Fig. That is, the switchboard 210 may be used for status monitoring, alarm monitoring,
Integration, control, communication information, and TD. The switchboard 210 is connected to the device < RTI ID = 0.0 >
Collects information on the state of the equipment related to the switchboard from each monitoring point, and transmits the collected information to the control unit 26
0).
The fire re- ception unit 230 may include various monitoring points for checking the fire status of the apartment facilities 200,
As shown, there are monitoring points such as status monitoring, control, alarm, communication alarm, etc., and the devices included in each monitoring point are managed
All. Then, the fire reater 230 uses the devices shown in FIG. 5 as monitoring points,
Collects information on the fire condition, and transmits the collected information to the control unit 260.
The elevator control panel 220 collects all the information related to the elevator among the apartment facilities 200 and controls the elevator
. As shown in FIG. 6, the elevator control panel 220 includes a state display, a failure alarm, an elevator control
Time point. Each of the above-mentioned monitoring points has a respective lower monitoring point, and the lower monitoring point is monitored
And transmits the collected on-site information to the control unit 260.
The waste water and wastewater control panel 240 controls the sewage and wastewater among the apartment facilities 200. That is,
The control panel 240 has a monitoring point such as a status monitor, a meter, a control, an alarm, and a communication alarm as shown in FIG. 7
All. The ozone and wastewater control panel 240 is connected to the ozone and wastewater from the lower monitoring points of the monitoring point segments as shown
And transmits the collected information to the control unit 260. [0050]
Claims (1)
A comprehensive control center, which directs the maintenance center to perform maintenance work on the water, is connected to the facilities and maintenance center by a network
A real-time apartment facility maintenance management system,
According to the site information provided from the facility, the integrated control center can perform a fault diagnosis and a command according to the fault judgment
A control center for generating and notifying the control center,
An information processing unit for processing site information transmitted from the facility;
A fault diagnosis processing operation unit for calculating a fault diagnosis process based on the information processed result;
Basic operating instructions of facilities for monitoring, classification of generated alarms, breakdown of various indicators and function analysis,
Stored in a frame, and the frame includes the number, name, priority, occurrence
A system base for storing time and type;
A fault diagnosis processing unit for generating a fault diagnosis command based on the operation result of the fault diagnosis processing operation unit,
And an information notifying unit for notifying the user of the real time apartment building maintenance management system.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| KR1020140052239A KR20150125770A (en) | 2014-04-30 | 2014-04-30 | Let public housing residents using the code classification - Manager - linkage between management contractor |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| KR1020140052239A KR20150125770A (en) | 2014-04-30 | 2014-04-30 | Let public housing residents using the code classification - Manager - linkage between management contractor |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| KR20150125770A true KR20150125770A (en) | 2015-11-10 |
Family
ID=54605221
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| KR1020140052239A KR20150125770A (en) | 2014-04-30 | 2014-04-30 | Let public housing residents using the code classification - Manager - linkage between management contractor |
Country Status (1)
| Country | Link |
|---|---|
| KR (1) | KR20150125770A (en) |
Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| KR101966436B1 (en) | 2018-06-28 | 2019-04-08 | (주)케이제이종합엔지니어링 | Method for managing apartment defect using intercommunication in apartment |
| CN113570762A (en) * | 2021-07-23 | 2021-10-29 | 中国铁路济南局集团有限公司济南房建公寓段 | Railway driver intelligent driving apartment system |
-
2014
- 2014-04-30 KR KR1020140052239A patent/KR20150125770A/en not_active Application Discontinuation
Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| KR101966436B1 (en) | 2018-06-28 | 2019-04-08 | (주)케이제이종합엔지니어링 | Method for managing apartment defect using intercommunication in apartment |
| CN113570762A (en) * | 2021-07-23 | 2021-10-29 | 中国铁路济南局集团有限公司济南房建公寓段 | Railway driver intelligent driving apartment system |
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