KR20150096626A - System and method for processing call bell - Google Patents

Abstract

The present invention relates to a method and a system for processing a call bell. According to one aspect of the present invention, the call bell processing system for providing a service in response to a service request call, which is a call for requesting the service, may comprise: an account management unit for creating a user account based on identification information of a user terminal and for managing the created account; a call bell receiving unit for receiving, in response to a call for requesting a service, service request information, which is information for providing the service; a service predicting unit for generating service prediction information, which is predicted information for providing the service, based on the service request information; and a service providing unit for requesting service provision based on the service prediction information approved by the user terminal.

Description

[0001] SYSTEM AND METHOD FOR PROCESSING CALL BELL [0002]

More specifically, the present invention relates to a method and apparatus for processing a callbell, and more particularly, to a method and apparatus for processing a callbell when a user terminal transmits a position of a user requesting a callbell to a callbell processing server using a tag provided for each shop, And more particularly to a method and system for processing a colbble that provides a service based on information.

Recently, a variety of services such as a surrogate operation, a quick service service, or a call service have been provided through the telephone, and many users are using the telephone to request such services.

To take advantage of these services, consumers must either directly talk about their location or the type of service they are requesting, or they can request a service by clicking a button located at a specific location.

However, when requesting such a service, it is common that the consumer does not receive any information related to the service, for example, information such as service cost or time, or information is provided in advance in advance, There is a problem that it is difficult to review the use of the product.

In this regard, Korean Patent Laid-Open Publication No. 10-2009-0051455 discloses a push-to-talk two-way radio paging system for business use, which is provided in each table and has an individual identification code, and has a plurality of Reception of a radio signal between an order terminal equipped with an order button and an acknowledgment lamp and a response terminal configured by receiving a signal from an order terminal installed in each table and displaying an order for the signal on the display and an OK button for confirming the order, It is a possible up-dated radio paging system. However, the techniques disclosed in the above patent documents do not solve the above-described problems.

Therefore, a technique for solving the above-described problems is required.

On the other hand, the background art described above is technical information acquired by the inventor for the derivation of the present invention or obtained in the derivation process of the present invention, and can not necessarily be a known technology disclosed to the general public before the application of the present invention .

In an embodiment of the present invention, when a service request is made through a colbberry device disposed at a specific location using a user terminal, user information necessary for requesting a service is used by the colborne device and the information held by the colbel processing server, And to simplify the process of inputting information.

Another object of the present invention is to provide information on the use of a service to a user terminal based on information held by a callbell device and a callbell processing server simultaneously with a service request using a user terminal.

According to a first aspect of the present invention, there is provided a columbine processing system for providing a service based on a call-in call requesting a service, the system comprising: An account management unit for managing the generated account, a call controller for receiving service request information, which is information for providing the service, on the basis of a call requesting the service, And a service provision unit for requesting provision of a service based on the service prediction unit approved by the user terminal and the service prediction unit generating the service prediction information.

According to a second aspect of the present invention, there is provided a method of processing a call in which a call processing system for providing a service based on a call in call requesting a service processes a call, the method comprising: generating a user account based on identification information of the user terminal Receiving service request information, which is information for providing the service, on the basis of a call requesting the service; generating service prediction information, which is information predicted to be provided by the service, based on the service request information; And requesting provision of a service based on the approved service prediction information by the user terminal.

According to one embodiment of the present invention, when requesting a service through a colbor device disposed at a specific location using a user terminal, user information necessary for requesting a service is transmitted to a colbor device And the information held by the columb processing server can be used to simplify the process of inputting information.

Further, according to any one of the tasks of the present invention, information on use of a service can be provided to a user terminal based on information held by a callbell device and a call processing server simultaneously with a service request using a user terminal .

In addition, according to any one of the tasks of the present invention, when a user uses a service, the mileage or point provided as a compensation for the use of the service is not an account of the colbour device requesting or relaying the service, Can be accumulated in the account of the user terminal used.

The effects obtained by the present invention are not limited to the above-mentioned effects, and other effects not mentioned can be clearly understood by those skilled in the art from the following description will be.

FIG. 1 is a configuration diagram of a columbine processing system according to an embodiment of the present invention.
2 is a block diagram illustrating a Colbel processing system in accordance with an embodiment of the present invention.
3 is a flowchart illustrating a method of processing a colbeb according to an embodiment of the present invention.

Hereinafter, embodiments of the present invention will be described in detail with reference to the accompanying drawings, which will be readily apparent to those skilled in the art. The present invention may, however, be embodied in many different forms and should not be construed as limited to the embodiments set forth herein. In order to clearly illustrate the present invention, parts not related to the description are omitted, and similar parts are denoted by like reference characters throughout the specification.

Throughout the specification, when a part is referred to as being "connected" to another part, it includes not only "directly connected" but also "electrically connected" with another part in between . Also, when an element is referred to as "comprising ", it means that it can include other elements as well, without departing from the other elements unless specifically stated otherwise.

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS Hereinafter, the present invention will be described in detail with reference to the accompanying drawings.

Before describing this, we first define the meaning of the terms used below.

The 'call' used in the present invention is a request for the user to use the service. The service requested by the user may include, for example, surrogate driving, quick service, delivery, courier service, and the like.

A device that allows a service to be requested by generating a call is called a columb device.

When the user makes a call through the call bar device, the information required by the server to provide the service is called 'service request information', and the service request information includes, for example, identification information of the user terminal, location information, Identification information, identification information of a call requested by the user terminal, and the like.

Information on a service to be used by a user is referred to as 'service prediction information' based on the service request information. The service prediction information may include information such as the name, cost, waiting time, and time required of the service selected by the user.

FIG. 1 is a block diagram for explaining a columbine processing system 100 according to an embodiment of the present invention.

Each configuration of the columb processing system 100 can communicate using the network N. [ The network N may be a local area network (LAN), a wide area network (WAN), a value added network (VAN), a personal area network (PAN) wireless networks such as mobile radio communication network, Wibro (Wireless Broadband Internet), Mobile WiMAX, HSDPA (High Speed Downlink Packet Access) or satellite communication network.

The user terminal 10 is a terminal controlled by a user to access a user interface to make a call. The user terminal 10 can access a remote server through the network N, A computer, a portable terminal, a television, a wearable device, or the like. Here, the computer includes, for example, a notebook computer, a desktop computer, a laptop computer, and the like, each of which is equipped with a web browser (WEB Browser), and the portable terminal may be a wireless communication device , Personal Communication System (PCS), Personal Digital Cellular (PDC), Personal Handyphone System (PHS), Personal Digital Assistant (PDA), Global System for Mobile communications (GSM), International Mobile Telecommunication (IMT) (W-CDMA), Wibro (Wireless Broadband Internet), Smart Phone, Mobile WiMAX (Mobile Worldwide Interoperability for Microwave Access) (Handheld) based wireless communication device. In addition, the television may include an Internet Protocol Television (IPTV), an Internet television (TV), a terrestrial TV, a cable TV, and the like. Further, the wearable device is an information processing device of a type that can be directly worn on a human body, for example, a watch, a glasses, an accessory, a garment, shoes, and the like. The wearable device can be connected to a remote server via a network, Lt; / RTI >

The columbel apparatus 11 may be a terminal capable of communicating with the user terminal 10 or a columb processing server 20 to be described later via the network N. A plurality of buttons may be disposed, A device capable of recognizing, for example, an RFID / NFC tag or a QR code, in order to recognize or transmit / receive data to / from the user terminal 10 may be included.

The colborne device 11 may include a GPS device so as to recognize its own position or may be assigned identification information set to correspond to a specific position based on the position of the colborne device 11. [

Finally, the columb server 20 may be implemented as a general-purpose computer, may be connected to the network N to communicate with the user terminal 10 or the colborne device 11, may be equipped with a storage device, A server program may be installed and operate as a server with respect to the user terminal 10. [

The columbine processing server 20 can receive a service request from either the user terminal 10 or the colborne device 11 and can receive the service request information received from any of the user terminal 10 or the columbel device 11 The user terminal 10 can provide information necessary for the user to use the service, for example, the price, the estimated time of the service provision, and the like.

The call bar processing server 20 can also communicate with a user terminal 10 in which a client program such as a web page, a mobile web page, or an application execution page providing an interface for requesting a call is installed.

Meanwhile, the columb processing system 100 may include a plurality of the user terminal 10 and the columbel device 11 described above. Hereinafter, it is assumed that one user terminal 10 and the colborne device 11 are included for convenience of explanation.

2 is a block diagram of a columbine processing system 100 in accordance with an embodiment of the present invention performed in a columbine processing system 100. As shown in FIG.

First, the account management unit 210 of the colbe process server 20 can create a user account based on the identification information of the user terminal 10, and manage the created account.

To this end, the account management unit 210 may provide an identification code for identifying the user terminal 10. [

For example, the account management unit 210 may identify the user terminal 10 using the MAC address of the user terminal 10 as a unique identification number, or may be a user authentication process for accessing the columb server 20 The user terminal 10 can be identified in such a way that a unique identification number is assigned through the user terminal 10.

After the account management unit 210 identifies the user terminal 10, a user account can be created for each user terminal 10.

The account management unit 210 may receive user information from the user terminal 10 and may provide a user interface to the user terminal 10 to receive user information.

For example, the account management unit 210 can provide an input window composed of a plurality of items to the user terminal 10, and can store the information inputted in the input window in the user account of the created user terminal 10 have.

The call receiver 220 can receive service request information, which is information for providing the service, based on a call requesting the service.

According to one embodiment, the call receiver 220 can monitor whether or not a call requesting a service is received from the user terminal 10. When the call is received from the user terminal 10, May receive service request information from the user terminal (10).

According to another embodiment, the call receiver 220 can monitor whether or not a call requesting a service is received from the caller device 11, and when a call is received from the caller device 11, Can receive service request information from the caller device 11.

According to another embodiment, the call receiving unit 220 can monitor whether a call is made according to whether a communication channel is formed between the colborne device 11 and the user terminal 10 to transmit / receive data, If it is determined that a call is received and transmitted, service request information can be received from at least one of the user terminal 10 or the colborne device 11.

In this case, when the user makes a call for making a service request by contacting the user terminal 10 with the call bar device 11, the call bar receiver 220 can execute the application installed in the user terminal 10, If not, you can link it to a site where you can install the application.

The service predicting unit 230 may generate service prediction information, which is information predicted to provide the service, based on the service request information.

The service prediction information generated at this time may include a cost of using the service, a service utilization time or a waiting time.

For example, when the user terminal 10 requests the surrogate operation, the service predicting unit 230 uses the location information of the colborne device 11 included in the service request information to determine whether the surrogate driver And can calculate the surrogate operation cost and the time using the address included in the personal information of the user terminal 10 stored in the account management unit 210. [

The service predicting unit 230 can provide the calculated service predicting information to either the user terminal 10 or the colborne device 11 and can receive the service forecast information from the user.

At this time, the service predicting unit 230 may provide a user interface that can receive user input through either the user terminal 10 or the colborne device 11 so that the user can confirm or modify the service prediction information.

When the service prediction information provided by the service predicting unit 230 is modified through the user interface provided to either the user terminal 10 or the colborne device 11, The service prediction information can be updated again, and the updated service prediction information can be provided.

Alternatively, if the service provision information is confirmed by the user terminal 10, the service provisioner 240 may request service provision based on the service request information.

The service provider 240 may request service provision based on the service forecast information approved by the user terminal 10. [

For example, the service providing unit 240 may request that the surrogate service, that is, the surrogate service, which is a service requested by the user, is dispatched to the location of the colborne device 11 requesting the call, based on the service forecast information.

At this time, the service providing unit 240 may generate the virtual information arbitrarily generated in response to the identification information of the user terminal 10 while requesting the service, and correspond to the generated virtual information and the identification information of the user terminal 10 You can protect your personal information by doing so.

For example, the service providing unit 240 may convert a telephone number required by a service providing company to contact the user terminal 10 into an arbitrary number and provide the telephone number to a service providing company, Can be relayed to the telephone number of the user terminal (10).

Meanwhile, the service decision unit 250 may determine a service provider providing the service requested by the user terminal 10 based on at least one of the service history corresponding to the user terminal 10 and the time requested for the service .

That is, based on the identification information of the user terminal 10, the service determination unit 250 determines whether the service requested by the user is the same as or similar to the service requested by the user, based on at least one of the call history requested in the past, It is possible to determine which service provider to provide.

For example, the service determining unit 250 may extract the service history used by the past user in the user account of the user terminal 10 based on the identification information of the user terminal 10, The service provider providing the same service as the requested service can be searched and the searched service provider can be determined as the service provider to request the service corresponding to the call.

The reward system study unit 260 may provide compensation for the use of the service to the user terminal 10 when the service using the call requested by the user terminal 10 is used.

For example, the reward system study 260 may provide a point in proportion to the cost of the service used by the user in the account of the user terminal 10, or may provide a free use right provided by the service providing company to the account management unit 210 As an account of the user terminal 10 managed by the user.

The call generator 270 of the colborne device 11 included in the callbell processing system 100 and communicating with the callbell processing server 20 may be requested to provide a service from the user terminal 10, 10 from the user terminal 10.

That is, the call generator 270 can monitor whether or not the user terminal 10 requests a call. When the user terminal 10 requests the call, the call generator 270 transmits the call request to the user terminal 10, And can receive the identification information of the user terminal 10 from the user terminal 10. [

For example, the call generator 270 can monitor whether the user terminal 10 is in contact with the RFID or NFC reader provided in the colborne device 11, and when the user terminal 10 is contacted, (GPS) location information, a member ID, or a service requested by the user terminal 10 by establishing a communication channel with the terminal 10.

The service information generating unit 280 determines a location to provide the service based on at least one of the location information of the colborne device 11 and the identification information of the user terminal 10, Lt; / RTI > service request information.

For example, the service information generating unit 280 may generate at least one of the GPS information of the user terminal 10 received through the call generator 270 or the location information previously stored corresponding to the identification information of the colborne device 11 Based on the location can be determined to provide the service.

For example, the service information generating unit 280 may generate service request information including a service requested by the user, a service request time, and the like through the determined location and the user terminal 10 or the colbor device 11. [

The call request unit 290 may provide at least one of a call requesting the service and the generated service request information.

That is, the call request unit 290 can provide the call request unit 220 with the call requesting the service requested by the user terminal 10 and the service request information generated by the service information generating unit 280.

On the other hand, a part of each component of the above-mentioned columb processing system 100 may be performed in at least one of the user terminal 10, the colborne device 11 and the columb processing server 20 according to the embodiment.

The following describes a step-by-step description of how the columb processing system 100 handles a call requesting a service.

The method of processing the colbel according to the embodiment shown in FIG. 3 includes steps that are processed in a time-series manner in the colbelling system 100 shown in FIG. Therefore, even if omitted from the following description, the above description of the columb processing system 100 shown in FIG. 2 can also be applied to the method of processing a columb according to the embodiment shown in FIG.

When the user terminal 10 is connected to the colbe process server 20, the colbe process server 20 may assign an identification code to identify the user terminal 10 and create an account of the user terminal 10 S3010).

First, the columb processing server 20 may assign an identification code to identify the user terminal 10.

For example, the colbble processing server 20 can use a serial number assigned for each client program installed in the user terminal 10 as an identification code, and the MAC address of the user terminal 10 connected to the columb processing server 20 And a member ID through a separate membership can be used as an identification code.

Based on the identification code thus provided, the columb processing server 20 can create and manage an account of the user terminal 10. [

For example, the colombian processing server 20 can request the account created from the user terminal 10 to input the address, telephone number, vehicle type, etc. of the user, which is personal information of the user, 10), and manage the points or coupons provided by the user when the user uses the service.

The call bar processing server 20 may receive a call requesting a service from either the user terminal 10 or the colborne device 11 (S3020).

In one embodiment, the columbine processing server 20 may receive a call for a service request from the user terminal 10. [

For example, the NFC / RFID identification device (or the NFC / RFID identification device) of the user terminal 10 is connected to an NFC / RFID tag (or identification device) embedded in the colborne device 11 to request a service from the user, RFID tag), the application stored in the user terminal 10 can be executed, and the user terminal 10 can receive the position information from the columbel device 11. [ The columbine processing server 20 can receive service request information including the location information received by the user terminal 10 and the identification information of the user terminal 10 from the user terminal 10.

In another embodiment, the columbine processing server 20 may receive a call for a service request from the colborne device 11.

For example, if the user contacts the user terminal 10 with the NFC / RFID built in the colborne device 11 to request service from the columbel device 11, the application stored in the user terminal 10 can be executed , The user terminal 10 may transmit the name of the service and the identification information of the user terminal 10 to the colborne device 11 and the colborne device 11 may transmit the call information .

The columbine processing server 20 can receive the service request information including the location information stored in the colborne device 11 and the identification information of the user terminal 10 from the colborne device 11.

The columbel apparatus 11 can be requested to provide the service from the user terminal 10 and upon receiving the identification information of the user terminal 10 from the user terminal 10, Based on at least one of the information and the identification information of the user terminal 10, determines a location to provide the service, and generates the service request information requesting the service based on the determined location.

In another embodiment, the columbine processing server 20 may receive only the identification information of each of the user terminal 10 and the colborne device 11 on behalf of the service request information. Based on this, information necessary for providing to the user can be determined.

For example, the colbble processing server 20 can extract the service history used by the user in the user account of the user terminal 10 by using the identification information of the user terminal 10, Based on the location information previously stored corresponding to the identification information of the colborne device 11 through the identification information of the colborne device 11, Can be determined.

The columbine processing server 20 may generate the service prediction information requested by the user (S3030).

In order to generate the service expectation information, when the colombear processing server 20 receives the service request information, the columb processing server 20 transmits the identification information of the user terminal 10 included in the service request information The personal information stored in the account of the user terminal 10 can be extracted based on the extracted personal information, and the address, the car number, etc. of the user can be extracted from the extracted personal information.

And determine a service corresponding to the identification information of the call included in the service request information.

In another embodiment, when the columb processing server 20 receives the identification information of each of the user terminal 10 and the columbel device 11, the columbal processing server 20 searches the columbar processing device 20 based on the identification information of the user terminal 10 The personal information of the user can be extracted from the account of the user terminal 10, the service can be determined based on the service history used by the past user, and the location information previously stored corresponding to the identification information of the colborne device 11 The position of the current user can be determined.

Then, the colbble processing server 20 can calculate the cost for using the service requested by the user terminal 10, the waiting time for using the service, etc. by combining the extracted personal information, location information, and call identification information.

For example, when the service requested from the user terminal 10 is a surrogate operation, the columb processing server 20 uses the location information to calculate the time required for the surrogate article to reach the user of the user terminal 10 And can calculate the cost of the substitute operation and the time taken from the start to the arrival using the location information and the address which is personal information of the user terminal 10. [

At this time, when the colbble processing server 20 requests a service different from the service of the user terminal 10 that has been used recently, it can request confirmation of the requested service.

Then, the colbil processing server 20 can transmit the calculated service prediction information to either the user terminal 10 or the colborne device 11, thereby confirming whether or not the user uses the service.

At this time, the columbine processing server 20 can receive the changed information in either the user terminal 10 or the colborne device 11, regenerate the service prediction information based on the received information, Service provision information to the user terminal 10.

For example, the Colbel processing server 20 predicts the arrival point of the surrogate operation service requested from the user terminal 10 to the address of the user based on the personal information of the user terminal 10, generates the service prediction information, When the destination is changed from the user terminal 10 to the terminal 10, the colombia processing server 20 can regenerate the service prediction information based on the changed destination point and provide it to the user terminal 10 have.

If the user terminal 10 accepts the service provision information thus provided, the colombia processing server 20 can request the service and can provide compensation to the user terminal 10's account.

Then, the colbble processing server 20 can request the service provider to provide the service together with the service request information (S3040).

At this time, according to the embodiment, the colbil processing server 20 may transmit a service provider providing a service requested by the user terminal 10 based on at least one of the service history provided to the user terminal 10 and the time requested for the service You can decide.

For example, the Colbel processing server 20 can determine a service provider that is the most used of the surrogate operation service providers used by the past user as a service provider, A service that is a service may be requested.

The service request information provided by the columb server 20 to the service provider can be provided by encrypting the personal information of the user terminal 10.

For example, the colbble processing server 20 may generate a telephone number corresponding to the telephone number of the user terminal 10 and provide the telephone number to a company providing the service, (10).

When the user terminal 10 uses the service requested by the columb server 20, the columb server 20 can provide compensation to the user terminal 10 in step S3050.

For example, the compensation provided by the columbine processing server 20 may be provided in proportion to the cost of the service used by the user terminal 10, or may be provided as a coupon with the number of times of use.

At this time, the points or coupons to be provided may be provided by the columb processing server 20, or may be provided by the service providing company.

In one embodiment, the columbine processing server 20 may provide points or coupons to the account of the user terminal 10 and accumulate them.

In another embodiment, a point may be provided to the first account of the user terminal 10 owned by the service providing company, and the columb processing server 20 may send a point provided to the first account of the user terminal 10 In association with the second account of the user terminal 10 generated by the colbe process server 20 so as to be inquired.

For example, the Colbel processing server 20 can associate the account of the user terminal 10 with the account of the user terminal 10 of the service providing company, thereby allowing the account of one user terminal 10 Thereby managing points for a plurality of services.

The method of processing the colbel according to the embodiment described with reference to FIG. 3 may also be implemented in the form of a recording medium including instructions executable by a computer such as a program module executed by a computer. Computer readable media can be any available media that can be accessed by a computer and includes both volatile and nonvolatile media, removable and non-removable media. In addition, the computer-readable medium may include both computer storage media and communication media. Computer storage media includes both volatile and nonvolatile, removable and non-removable media implemented in any method or technology for storage of information such as computer readable instructions, data structures, program modules or other data. Communication media typically includes any information delivery media, including computer readable instructions, data structures, program modules, or other data in a modulated data signal such as a carrier wave, or other transport mechanism.

In addition, the method of processing a colbe according to an embodiment of the present invention may be implemented as a computer program (or a computer program product) including instructions executable by a computer. A computer program includes programmable machine instructions that are processed by a processor and may be implemented in a high-level programming language, an object-oriented programming language, an assembly language, or a machine language . The computer program may also be recorded on a computer readable recording medium of a type (e.g., memory, hard disk, magnetic / optical medium or solid-state drive).

Thus, a method of processing a colbebb according to an embodiment of the present invention can be implemented by a computer program as described above being executed by a computing device. The computing device may include a processor, a memory, a storage device, a high-speed interface connected to the memory and a high-speed expansion port, and a low-speed interface connected to the low-speed bus and the storage device. Each of these components is connected to each other using a variety of buses and can be mounted on a common motherboard or mounted in any other suitable manner.

Where the processor may process instructions within the computing device, such as to display graphical information to provide a graphical user interface (GUI) on an external input, output device, such as a display connected to a high speed interface And commands stored in memory or storage devices. As another example, multiple processors and / or multiple busses may be used with multiple memory and memory types as appropriate. The processor may also be implemented as a chipset comprised of chips comprising multiple independent analog and / or digital processors.

The memory also stores information within the computing device. In one example, the memory may comprise volatile memory units or a collection thereof. In another example, the memory may be comprised of non-volatile memory units or a collection thereof. The memory may also be another type of computer readable medium such as, for example, a magnetic or optical disk.

And the storage device can provide a large amount of storage space to the computing device. The storage device may be a computer readable medium or a configuration including such a medium and may include, for example, devices in a SAN (Storage Area Network) or other configurations, and may be a floppy disk device, a hard disk device, Or a tape device, flash memory, or other similar semiconductor memory device or device array.

It will be understood by those skilled in the art that the foregoing description of the present invention is for illustrative purposes only and that those of ordinary skill in the art can readily understand that various changes and modifications may be made without departing from the spirit or essential characteristics of the present invention. will be. It is therefore to be understood that the above-described embodiments are illustrative in all aspects and not restrictive. For example, each component described as a single entity may be distributed and implemented, and components described as being distributed may also be implemented in a combined form.

The scope of the present invention is defined by the appended claims rather than the detailed description and all changes or modifications derived from the meaning and scope of the claims and their equivalents are to be construed as being included within the scope of the present invention do.

100: Colbell processing system
10: User terminal
N: Network
11: Colborne device
20: Colbel processing server
210: an account management unit 240:
220: call reception unit 250: service determination unit
230: Service Expenses Department 260: Compensation Study
270: call generation unit 290: call request unit
280: Service information generating unit

Claims (16)

CLAIMS What is claimed is: 1. A columbine processing system for providing a service based on a call-in call requesting a service,
An account management unit for creating a user account based on the identification information of the user terminal and managing the created account;
A colbell receiving unit for receiving service request information, which is information for providing the service, based on a call requesting the service;
A service predicting unit for generating, based on the service request information, service prediction information that is predicted to provide the service; And
And a service providing unit for requesting provision of a service based on the service prediction information approved by the user terminal. The method according to claim 1,
The columbine processing system comprises:
Further comprising: rewarding the user based on the service forecast information to provide rewards to the user account using the requested service. The method according to claim 1,
The service providing unit,
Generating virtual information arbitrarily generated corresponding to the identification information of the user terminal, and associating the generated virtual information with the identification information of the user terminal. The method according to claim 1,
The columbine processing system comprises:
Further comprising a service determining unit for determining a service provider providing a requested service of the user terminal based on at least one of a service history corresponding to the user terminal and a time of requesting the service. The method according to claim 1,
The service providing unit,
And requests a surrogate operation service, which is a service requested by the user, to be provided based on the service estimation information. The system of claim 1, further comprising a colborne device for generating the call,
Wherein the colbor device comprises:
A call generator for receiving the service from the user terminal and receiving identification information of the user terminal from the user terminal;
A service information generating unit that determines a location to provide the service based on at least one of location information of the colboring device and identification information of the user terminal and generates service request information for requesting the service based on the determined location, ; And
And a call request unit for providing at least one of the call and the generated service request information. The method according to claim 6,
Wherein the call generator comprises:
Generates a communication channel for receiving the identification information of the user terminal based on any one of RFID, NFC, and QR codes, and receives the identification information of the user terminal through the generated communication channel. CLAIMS What is claimed is: 1. A method of processing a call in which a call processing system for providing a service based on a call in call requesting a service processes a call,
Creating a user account based on the identification information of the user terminal;
Receiving service request information, which is information for providing the service, based on a call requesting the service;
Generating service prediction information, which is predicted to provide the service, based on the service request information; And
And requesting provision of a service based on the service forecast information approved by the user terminal. 9. The method of claim 8,
The method of claim 1,
Further comprising providing compensation to a user account using the requested service based on the service prediction information. 9. The method of claim 8,
Wherein the step of requesting service provision comprises:
Generating virtual information arbitrarily generated corresponding to the identification information of the user terminal; And
And associating the generated virtual information with the identification information of the user terminal. 9. The method of claim 8,
The method of claim 1,
Further comprising determining a service provider providing the requested service of the user terminal based on at least one of the service history corresponding to the user terminal and the time of requesting the service. 9. The method of claim 8,
Wherein the step of requesting service provision comprises:
And requesting a surrogate operation service, which is a service requested by the user, to be provided based on the service estimation information. The method of claim 10, wherein the caller device for generating the call included in the caller processing system of claim 8 processes a call,
Receiving a request for providing the service from the user terminal and receiving identification information of the user terminal from the user terminal;
Determining a location to provide the service based on at least one of location information of the colborB device and identification information of the user terminal;
Generating service request information for requesting the service based on the determined location; And
And providing at least one of the call and the generated service request information. 14. The method of claim 13,
Wherein the step of receiving the identification information comprises:
Generating a communication channel for receiving the identification information of the user terminal based on any one of RFID, NFC and QR codes; And
And receiving the identification information of the user terminal through the generated communication channel. A computer program stored in a recording medium for performing the method according to any one of claims 8 to 12, which is performed by a computer apparatus. A computer program stored on a recording medium for performing a method as claimed in any of claims 13 to 14, which is performed by a caller device which generates a call-in request for a service.

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