KR20150032205A - System and method for providing visual ars services - Google Patents

Abstract

The present invention relates to a system and a method for providing a visual ARS service, more particularly, to a system and a method for providing a visual ARS service to a communication terminal which receives an ARS service by combining an ARS system and a communication terminal. The system of the present invention comprises: a call processing server which is connected to the ARS system and communication terminal through a communication network to process a call for an ARS service in between the communication terminal and ARS system; and a screen control server which is connected to the communication terminal through a network, which is a data packet network different from the communication network above to transmit screen configuration information corresponding to the ARS service which is provided from the ARS system to the communication, wherein the communication terminal receives the screen configuration information from the screen control server through the network while receiving the ARS service from the ARS system through the communication network and displays a screen based on the received screen configuration information on a display unit.

Description

TECHNICAL FIELD [0001] The present invention relates to a visual ARS service providing system,

The present invention relates to a system and a method for providing a visual ARS service, and more particularly, to a system and method for providing a visual ARS service in a visual form, in which information related to an ARS service, System and method.

As is well known, an ARS (Automatic Response Service) system is a system for providing information to a user's communication terminal in the form of a voice signal, and is often called an automatic response system. The ARS system moves a scenario (menu) according to a DTMF signal input from a user's communication terminal while providing information of a voice signal according to a predetermined scenario, and provides the information of the corresponding scenario as a voice signal.

However, this conventional method has a limitation in that after the information of the keypad corresponding to the menu is guided after continuously listening to the voice announcement, the user can input the desired keypad for the desired menu and move to the desired menu. In addition, since information is provided in the form of voice signals, it is not easy to memorize and it is very difficult to grasp the whole information at a glance. Therefore, if it is possible to visually provide information linked to the ARS announcement provided by the ARS system, it would be very convenient for the user.

As a method of visually providing ARS information, a method known in the art has been proposed in which separate dedicated equipment is built in the ARS system and voice information and screen information are transmitted to the terminal through a communication network using the ARS system. However, It is very expensive, and the adoption of such equipment is not well utilized because of the limitations of upgrading the entire system and network.

As another method, there is a method of receiving ARS information in the form of a message in the ARS system, as disclosed in Korean Patent Laid-Open Publication No. 10-2010-0063985 (published on Jun. 14, 2010). However, this method also requires a process of receiving a message separately, and since only a predetermined type of message needs to be used according to a communication standard, the information that can be provided is limited to a very narrow range.

Korean Patent Publication No. 10-2010-0063985 (published on June 14, 2010)

SUMMARY OF THE INVENTION The present invention has been made to solve the above problems and it is an object of the present invention to provide an ARS service in the form of a voice signal through a communication network, And to provide a system and a method that can provide information to a communication terminal.

In addition, the present invention can provide a visual form of information linked with voice ARS information using an independent data packet network separate from the communication network, so that a system capable of performing bidirectional communication easily and efficiently without changing the existing communication network It is another object to provide a method.

It is another object of the present invention to provide a system and method for linking a user's selection input signal by ARS information provided in a visual form to a voice ARS system.

According to an aspect of the present invention, there is provided a visual ARS service providing system for providing a visual ARS service to a communication terminal provided with an ARS service in combination with an ARS system and a communication terminal, A call processing server for performing call processing for an ARS service between the communication terminal and the ARS system; And a screen control server connected to the communication terminal through a network that is a data packet network separate from the communication network and transmitting screen configuration information corresponding to the ARS service provided from the ARS system to the communication terminal to the communication terminal through the network The communication terminal receives the ARS service from the ARS system through the communication network, receives screen configuration information from the screen control server through the network, forms a screen based on the received screen configuration information, and displays the screen on the display unit And an ARS information display device.

Here, when the call connection request signal is transmitted from the communication terminal to the communication network and the service trigger signal is transmitted from the communication network, the call processing server causes a call for the ARS service to be formed between the communication terminal and the ARS system through the communication network , The screen control server receives the call destination number of the ARS system transmitted from the communication terminal when the call connection request signal is generated in the communication terminal and transmits the screen configuration information corresponding to the call destination number of the ARS system to the communication terminal .

When the call processing server receives the DTMF signal from the communication terminal through the communication network while the ARS service is being performed between the communication terminal and the ARS system, the call processing server transmits the received DTMF signal to the screen control server Wherein the screen control server transmits screen configuration information corresponding to the received DTMF signal to the communication terminal, the call processing server transmits the received DTMF signal to the ARS system, and the ARS system receives the DTMF signal corresponding to the received DTMF signal Information can be transmitted to the communication terminal in the form of a voice signal to provide an ARS service.

In addition, when the ARS service is being performed between the communication terminal and the ARS system, the screen control server receives a selection input signal of the menu selected through the display from the communication terminal through the network while a call for the ARS service is formed, Transmits the DTMF information corresponding to the selected input signal to the call processing server, and the call processing server transmits the received DTMF signal to the ARS system, The system may provide the ARS service by transmitting information corresponding to the received DTMF signal to the communication terminal in the form of a voice signal.

The ARS information display apparatus of the communication terminal may further include: a screen control unit that receives screen configuration information from the screen control server through a network; And a screen management unit configured to display and display a screen to be displayed on the display unit based on the screen configuration information transmitted from the screen control server to the screen control unit.

When the call processing connection request signal is generated in the communication terminal, the screen control unit transmits the call reception number of the ARS system corresponding to the call processing connection request signal to the screen control server, The screen configuration information can be received.

When the DTMF signal is transmitted from the communication terminal through the communication network to the screen control server through the call processing server while the ARS service is being performed between the communication terminal and the ARS system after the call for the ARS service is formed, And to receive the screen configuration information corresponding to the DTMF signal received from the screen control server.

In addition, while the ARS service is being performed between the communication terminal and the ARS system in which a call for the ARS service is formed, the screen control unit transmits a selection input signal selected by the user on the screen displayed on the display unit to the screen control server, And may receive the screen configuration information corresponding to the selection input signal from the control server.

According to another aspect of the present invention, there is provided a method of providing a visual ARS service to a communication terminal in a visual ARS service providing system as described above, wherein the ARS t service is performed between the communication terminal and the ARS system through the communication network A first step of forming an arc for the first electrode; And a second step of the screen control server transmitting screen configuration information corresponding to the ARS service provided from the ARS system to the communication terminal to the communication terminal through a network which is a data packet network separate from the communication network, The ARS information display apparatus of the ARS information display apparatus receives the ARS service from the ARS system via the communication network, receives the screen configuration information from the screen control server through the network, forms a screen based on the received screen configuration information, And an ARS information display device.

According to the present invention, it is possible to provide the ARS service in the form of a voice signal as in the conventional art through a communication network, while providing information communicated with the voice ARS service through a data packet network separate from the communication network, System and method.

In addition, the present invention can provide a visual form of information linked with voice ARS information using an independent data packet network separate from the communication network, so that a system capable of performing bidirectional communication easily and efficiently without changing the existing communication network Method can be provided.

In addition, the present invention can provide a system and method for linking a user's selection input signal by ARS information provided in a visual form to a voice ARS system.

1 is a diagram showing a connection state between a visual ARS service providing system 100, a communication terminal 100 and an ARS system 300 according to the present invention.
2 is a diagram showing a configuration of a visual ARS service providing system 100. As shown in FIG.
3 is a diagram showing an internal configuration of the ARS information display device 400 included in the communication terminal 200 and the communication terminal 200 according to the present invention.
4 is a flowchart illustrating a process in which a call connection request signal is first generated in a communication terminal 200 to form a call.
5 is a flowchart illustrating a case where a DTMF signal is input from the communication terminal 200 while the communication terminal 200 is receiving the ARS service from the ARS system 300. FIG.
6 is a flowchart illustrating a case in which a selection input signal is transmitted through a display unit in a communication terminal 200 while the communication terminal 200 is receiving an ARS service from the ARS system 300. FIG.
FIG. 7 is a diagram for explaining an example in which the configuration of the ARS information display apparatus 400 included in the communication terminal 200 for implementing the present invention is implemented by an application program (application).
8 is a diagram showing an example of the internal configuration of the application program management unit 52. As shown in Fig.

Hereinafter, embodiments of the present invention will be described in detail with reference to the accompanying drawings.

1 is a diagram showing a connection state between a visual ARS service providing system 100, a communication terminal 100 and an ARS system 300 according to the present invention.

1, a visual ARS service providing system 100 according to an embodiment of the present invention is connected to a communication terminal 200 and an ARS system 200 through a communication network and to a communication terminal 200 through a network do.

In FIG. 1, a communication network is a network of all kinds known in the art for providing communication services, such as a mobile communication network, a public switched telephone network (PSTN), and the like.

In addition, the visual ARS service providing system 100 is separately connected to the communication terminal 200 through a network. In the present invention, a network is defined as a data packet network which is separate from the above-described communication network. That is, in the present invention, the visual ARS service providing system 100 is connected to the communication terminal 200 through an independent communication network and a network.

The visual ARS service providing system 100 may include a screen configuration corresponding to the ARS service provided to the communication terminal 200 when the communication terminal 200 receives the ARS service from the ARS system 300 through the communication network, And provides the information to the communication terminal 200 through a network which is a data packet network separate from the communication network. The specific configuration and operation of the visual ARS service providing system 100 will be described with reference to FIG.

The communication terminal 200 means a known terminal known in the art for receiving a call service through a communication network, and may be a terminal such as a mobile communication terminal or a wired communication terminal. In addition to the conventional configuration, the communication terminal 200 of the present invention receives the ARS service from the ARS system 300 through the communication network as described above, and provides the screen configuration information corresponding to the ARS service provided by the visual ARS service And an ARS information display device 400 (refer to FIG. 3), which is a structure for receiving the information from the system 100 and forming a screen based on the information and displaying the information on the display unit. A specific configuration of the ARS information display apparatus 400 will be described with reference to FIG.

On the other hand, the ARS (Automatic Response Service) system 300 is a system for providing a known ARS service, which means a so-called automatic response system. In general, the ARS system 300 is installed in a call center or financial institution of an enterprise, changes a menu according to a DTMF input signal input from a communication terminal, and provides information of the menu in the form of a voice signal. The ARS system 300 according to the present invention provides the ARS service to the communication terminal 200 through a communication network and is connected to the communication terminal 200 through the visual ARS service providing system 100 in cooperation with the visual ARS service providing system 100. [ 200 to provide a visual representation corresponding to the ARS service.

2 is a diagram showing a configuration of a visual ARS service providing system 100. As shown in FIG.

Referring to FIG. 2, the visual ARS service providing system 100 includes a call processing server 110 and a screen control server 120.

The call processing server 110 is connected to the communication terminal 200 and the ARS system 300 through a communication network and performs call processing for the ARS service between the communication terminal 200 and the ARS system 300.

The screen control server 120 is connected to the communication terminal 200 through a network which is a data packet network separate from the communication network and is connected to the communication terminal 200 through a screen configuration corresponding to the ARS service provided from the ARS system 300 to the communication terminal 200 And transmits the information to the communication terminal 200 (ARS information display device 400) through the network.

The call processing server 110 and the screen control server 120 operate as follows.

First, a case where a call is first connected for an ARS service will be described as follows.

The communication terminal 200 generates a call connection request signal by, for example, inputting a telephone number to the ARS system 300, and transmits the generated call connection request signal to the communication network (communication service provider). The communication service provider receiving the call connection request signal confirms whether the communication terminal 200 or the ARS system 300 is subscribed to the visual ARS service according to the present invention and operates the visual ARS service according to the present invention And transmits the service trigger signal to the call processing server 110. At this time, the trigger signal may include identification information such as the telephone number of the communication terminal 200 and the ARS system 300.

At this time, when the communication terminal 200 or the ARS system 300 is not subscribed to the visual ARS service according to the present invention, the exchanger (not shown) of the communication carrier transmits the trigger signal to the call processing server 110 The call connection request signal is directly transmitted to the ARS system 300 so that a general ARS service can be provided.

Upon reception of the trigger signal from the communication network (communication provider), the call processing server 110 confirms other information necessary for providing the visual ARS service according to the present invention and requests the ARS system to connect the call to the ARS system Signal. An exchange of a communication network (communication service provider) transmits a call connection request signal to the ARS system 300, and the ARS system 300 transmits the call connection request signal to the ARS system 300 through the call processing server 110, A call for service is formed.

When the ARS information display device 400 of the communication terminal 200 detects the call connection request signal from the communication terminal 200, the ARS information display device 400 of the communication terminal 200 displays the screen control And transmits the called number of the ARS system 300 to the server 120. In this case, when the ARS information display apparatus 400 is implemented as an application program, the call connection request signal generated in the communication terminal 200 is detected as an event, and when an event is detected, the ARS information display apparatus 400 may be automatically driven and executed to transmit the called number to the screen control server 120. Alternatively, when the ARS information display apparatus 400 is operated and executed in advance, when an event of a call connection request signal is detected, the call reception number may be directly transmitted to the screen control server 120.

The screen control server 120 searches the screen configuration information stored in advance according to the called number received from the ARS information display device 400 of the communication terminal 200 and transmits the screen configuration information to the ARS And transmits it to the information display apparatus 400.

Then, the ARS information display apparatus 400 of the communication terminal 200 forms a screen based on the received screen configuration information and displays it on the display unit. The screen configuration information at this time is initial screen configuration information stored corresponding to the called number of the ARS system 300. This screen configuration information is stored in advance in the screen control server 120 in conjunction with the scenario of the ARS service provided by the ARS system 300. [ Accordingly, the user of the communication terminal 200 receives the ARS service in the form of a voice signal from the ARS system 300 through the communication network, and simultaneously receives the ARS service in the form of a voice signal from the screen control server 120 via the network The screen configuration information can be received and the screen based on the screen configuration information can be displayed, so that the ARS service can be simultaneously provided in the form of a voice signal and visual form.

Next, the operation of the call processing server 110 and the screen control server 120 in a state where a call for the ARS service is formed will be described.

In general, the ARS system 300 provides a user-selectable menu in the form of a voice signal, allows a user to input a desired menu through a keypad, receives a DTMF signal corresponding to the input keypad, And provides the information stored in the menu in the form of a voice signal.

When the communication terminal 200 receives a voice signal through the communication network and visual information through the network, if the user of the communication terminal 200 inputs a keypad corresponding to a specific menu, The DTMF signal is generated and the generated DTMF signal is transmitted to the call processing server 110 through the communication network.

When the DTMF signal is received, the call processing server 110 delivers the received DTMF signal to the screen control server 120, and the screen control server 120 transmits the screen configuration information corresponding to the received DTMF signal To the ARS information display apparatus 400 of the terminal 200. The ARS information display apparatus 400 of the communication terminal 200 forms a screen based on the received screen configuration information and displays the configured screen through the display unit.

Meanwhile, the call processing server 110 transmits the received DTMF signal to the ARS system 300, and the ARS system 300 transmits a menu corresponding to the DTMF signal to the communication terminal 200).

On the other hand, when the user of the communication terminal 200 selects the menu displayed on the screen provided through the display unit, the selection input signal of the corresponding menu does not occur in the form of a DTMF signal, ). That is, when the user of the communication terminal 200 selects a menu on the screen provided through the display unit, the selection input signal for the menu is transmitted from the ARS information display device 400 of the communication terminal 200 via the network to the visual ARS service providing system To the screen control server 120 of the terminal 100.

The screen control server 120 retrieves DTMF information previously stored corresponding to the received selection input signal and transmits the retrieved DTMF information to the call processing server 110. [

The call processing server 110 transmits the DTMF information transmitted from the screen control server 120 to the ARS system 300. The ARS system 300 transmits the menu corresponding to the received DTMF information to the communication network To the communication terminal (200).

The screen control server 120 transmits screen configuration information corresponding to the received selection input signal to the ARS information display apparatus 400 of the communication terminal 200 and transmits the screen configuration information corresponding to the received selection input signal to the ARS information display apparatus 400 of the communication terminal 200. [ The display unit displays a screen based on the received screen configuration information.

3 is a diagram showing an internal configuration of the ARS information display device 400 included in the communication terminal 200 and the communication terminal 200 according to the present invention.

3, the communication terminal 200 includes an ARS information display apparatus 400, and the ARS information display apparatus 400 includes a screen control unit 410 and a screen management unit 420.

In addition to the ARS information display device 400, the communication terminal 200 includes other configurations for performing the general functions of the communication terminal 200, but such a general configuration is omitted in FIG. 3 because it is obvious from the prior art, But only the configuration related to the present invention is shown.

On the other hand, in the present invention, the communication terminal 200 is preferably a so-called "smart phone" having an application program (application) installed therein and having network connection means for connecting to a network which is a data packet network. Also, the ARS information display apparatus 400 is preferably provided in the communication terminal 200 in the form of an application program (application). Of course, it may be included in the communication terminal 200 in the form of hardware or included in an operating system (OS). In addition, the communication terminal 200 includes a display unit (not shown) that performs a touch screen type input and output functions. In addition, the communication terminal 200 includes an operating system (OS) for managing the overall operation of the terminal.

The ARS information display apparatus 400 operates as follows.

The screen control unit 410 receives the screen configuration information from the screen control server 120 of the visual ARS service providing system 100 via the network and the screen management unit 420 receives the screen configuration information from the screen control server 120, And displays a screen to be displayed on the display unit based on the screen configuration information transmitted to the display unit.

As described above, when the ARS information display apparatus 400 is implemented in the form of an application program, when the call connection request signal is generated in the communication terminal 200, the ARS information display apparatus 400 detects it as an event in the operating system of the communication terminal 200, Can be driven and executed when it is detected. Of course, it may be driven by manual execution of the user.

When the call connection request signal is generated, the communication terminal 200 transmits a call connection request signal through the communication network. In parallel with this, the screen control unit 410 of the ARS information display apparatus 400 of the communication terminal 200 Transmits the called number of the ARS system 300 corresponding to the call connection request signal to the screen control server 120 and receives the screen configuration information stored corresponding to the corresponding called number from the screen control server 120.

The DTMF signal is transmitted from the communication terminal 200 to the call processing server 110 through the communication network while the ARS service is being performed between the communication terminal 200 and the ARS system 300. [ ), The call processing server 110 transmits the received DTMF signal to the screen control server 120.

The screen control server 120 receiving the DTMF signal searches screen configuration information stored corresponding to the received DTMF signal and transmits the screen configuration information retrieved to the screen control unit 410 of the communication terminal 200, 410, and transmits the received image data to the screen management unit 420. Then, the screen management unit 420 forms a screen based on the screen configuration information and displays it on the display unit.

In addition, as described above, when a call for ARS service is formed and a selection input signal is generated from the user on the screen displayed on the display while the ARS service is being performed between the communication terminal 200 and the ARS system 300 The screen control unit 410 transmits the selection input signal to the screen control server 120. The screen control server 120 transmits the screen configuration information corresponding to the received selection input signal to the screen control unit 420, (4110) to the screen management unit (420). The screen management unit 420 forms a screen to be displayed on the display unit of the communication terminal 200 based on the screen configuration information received through the screen control unit 410 as described above, And displays it on the display unit through the system.

As described above, the user of the communication terminal 200 receives the ARS service in the form of a voice signal through the ARS system 300 and the communication network, and receives the ARS service in the form of a voice signal received from the ARS system 300 through the operation of the ARS information display apparatus 400 Since the screen configuration information corresponding to the ARS service can be received from the screen control server 120 and visually displayed on the display unit, it is possible to receive visual information interlocked with the ARS service provided in a voice form.

FIGS. 4 to 6 are flowcharts illustrating operations of the visual ARS service providing system 100, the communication terminal 200, and the ARS system 300 described with reference to FIGS. 1 to 3. FIG.

4 is a flowchart illustrating a process in which a call connection request signal is first generated in a communication terminal 200 to form a call.

First, a user of the communication terminal 200 enters a telephone number of the ARS system 300 to generate a call connection request signal for connecting a call to the ARS system 300, and the generated call connection request signal is transmitted to a communication service provider (S100).

The communication service provider receiving the call connection request signal confirms whether or not the ARS system 300 or the communication terminal 200 is subscribed to the service according to the present invention and starts the service to the call processing server 110 (S110). Here, the trigger signal may include identification information such as the telephone number of the communication terminal 200 and the telephone number of the ARS system 300.

If it is determined that at least one of the ARS system 300 or the communication terminal 200 is not subscribed to the service according to the present invention, the communication server transmits a trigger signal to the call processing server 110 And transmits a call connection request signal to the ARS system 300 to provide a general ARS service.

Upon receipt of the trigger signal, the call processing server 110 confirms the information necessary for providing the service according to the present invention and transmits a signal requesting connection of the call to the ARS system through the communication network. (S120, S130).

When the call connection request signal is generated in the communication terminal 200, the call connection request signal is detected as an event, and the ARS information display apparatus 400 is driven and executed in step S140. The screen control unit 410 of the ARS information display apparatus 400 The called party number of the ARS system 300 is transmitted to the screen control server 120 through the network independently of the communication network (S150).

The screen control server 120 searches screen configuration information stored in advance according to the called number received from the screen control unit 410 and transmits the screen configuration information to the screen control unit 410 (S160).

The screen control unit 410 transmits the received screen configuration information to the screen management unit 420, and the screen management unit 420 forms a screen based on the received screen configuration information and displays it on the display unit (S170).

In response to the response of the ARS system 300 receiving the call connection request signal in step S130, a call for the ARS service is transmitted to the communication terminal 200 and the ARS system 300 through the communication network and the call processing server 110, The communication terminal 200 receives the ARS service in the form of a voice signal from the ARS system 300 (S180).

5 is a flowchart illustrating a case where a DTMF signal is input from the communication terminal 200 while the communication terminal 200 is receiving the ARS service from the ARS system 300. FIG.

As described in step S180 of FIG. 4, in a state where the ARS service is performed between the communication terminal 200 and the ARS system 300 in the form of a voice signal through the communication network and the call processing server 110 (S200 When the user of the communication terminal 200 inputs a keypad corresponding to a specific menu, a DTMF signal corresponding to the keypad value is generated, and the generated DTMF signal is transmitted to the call processing server 110 through the communication network at step S210.

When the DTMF signal is received, the call processing server 110 transmits the received DTMF signal to the screen control server 120 (S220).

The screen control server 120 receiving the DTMF signal searches screen configuration information corresponding to the received DTMF signal at step S230 and transmits the screen configuration information to the communication terminal 200 through the network, The screen control unit 410 of the ARS information display apparatus 400 receives this (S240).

The screen control unit 410 of the ARS information display apparatus 400 transmits the received screen configuration information to the screen management unit 420. The screen management unit 420 forms a screen based on the screen configuration information, (S250).

Meanwhile, the call processing server 110 transmits the screen configuration information to the communication terminal 200 and transmits the DTMF signal to the ARS system 300 (S260).

Upon receipt of the DTMF signal, the ARS system 300 moves to a menu corresponding to the received DTMF signal (S270), and transmits information corresponding to the menu to the communication terminal 200 through a communication network in the form of a voice signal. (S280).

6 is a flowchart illustrating a case in which a selection input signal is transmitted through a display unit in a communication terminal 200 while the communication terminal 200 is receiving an ARS service from the ARS system 300. FIG.

As described in step S180 of FIG. 4, in a state where the ARS service is performed between the communication terminal 200 and the ARS system 300 in the form of a voice signal through the communication network and the call processing server 110 (S300 When the user of the communication terminal 200 selects a menu on the screen provided through the display unit, the selection input signal for the menu is transmitted to the screen control unit 410 of the ARS information display device 400 of the communication terminal 200 through the network, To the screen control server 120 (S310).

Upon receiving the selection input signal, the screen control server 120 searches for DTMF information stored in advance in accordance with the received selection input signal (S320), and transmits the retrieved DTMF information to the call processing server 110 (S330 ).

The call processing server 110 transmits the DTMF information transmitted from the screen control server 120 to the ARS system 300 at step S340 and the ARS system 300 moves to a menu corresponding to the received DTMF information (S380), and transmits information corresponding to the menu to the communication terminal 200 through the communication network in the form of a voice signal (S390).

Meanwhile, the screen control server 120 searches screen configuration information corresponding to the selected input signal received in step S310 (S350), and transmits the screen configuration information to the communication terminal 200 (S360). The transmitted screen configuration information is transmitted to the screen control unit 410 of the ARS information display apparatus 400.

The screen control unit 410 transmits the received screen configuration information to the screen management unit 420, and the screen management unit 420 forms a screen based on the received screen configuration information and displays it on the display unit (S370).

Next, a method of actually implementing the ARS information display apparatus 400 according to the present invention in the communication terminal 200 will be described with reference to FIGS. 7 and 8. FIG.

The ARS information display apparatus 400 included in the communication terminal 200 shown in FIG. 3 for carrying out the present invention may be integrated into an operating system included in the communication terminal 200, It is preferable that the communication terminal 200 is installed and implemented in the form of an application program.

In particular, an operating system such as android is particularly well suited to the present invention, since the terminal manufacturer or application manufacturer is open to receive various events from the operating system (OS) and to be able to process corresponding events. For example, when a specific event occurs in the Android operating system, the event detection unit of the operating system of the communication terminal 200 may detect the specific event and operate the ARS information display apparatus 400 implemented in the form of an application program.

FIG. 7 is a diagram for explaining an example in which the configuration of the ARS information display apparatus 400 included in the communication terminal 200 for implementing the present invention is implemented by an application program (application).

Referring to FIG. 7, the communication terminal 200 includes an event transmission unit 51 and an application program management unit 52 in an operating system (OS). The configuration of FIG. 7 exemplifies the actual configuration of the Android operating system, and although there may be differences in terminology in other operating systems, the basic principle is similar.

The event transmission unit 51 receives various events generated from the hardware or application program (application) of the communication terminal 200, checks the application program to be transmitted with the received event in the application program management unit 52, And informs that an event has occurred, so that the application program is executed.

The application program management unit 52 stores in advance a list of application programs to receive the event according to the type of the event. The list of such application programs is registered in the application program management unit 52 when the application programs are installed.

8 is a diagram showing an example of the internal configuration of the application program management unit 52. As shown in Fig.

Referring to FIG. 8, the application program management unit 52 includes an event type 521 and a list 522 of application programs to receive the event. In Fig. 8, "call connection request" and "message transmission request" events are exemplarily shown as types of events.

The "call connection request" event is an event when the communication terminal 200 generates a call connection request signal as described above. When such an event occurs, an event detection unit (not shown) in the operating system of the communication terminal 200 detects this and notifies the event transmission unit 51. The event transmission unit 51 displays a list of application programs In the application program list 522 as shown in FIG. 8 to execute the identified application program.

In FIG. 8, there are two application programs registered for the "call connection request" event, namely, the ARS information display device 400 and the call manager. This means that when the event occurs, two applications are executed in parallel.

Therefore, when the "call connection request" event occurs, the application program management unit 52 informs the event transmission unit 51 that the ARS information display apparatus 400 and the call manager are registered for the "call connection request" event, The transmission unit 51 drives or executes the ARS information display apparatus 400 and the call manager by the operation of the operating system.

Here, the call manager refers to an application program in the operating system used in a general call connection procedure, and when the call connection request signal is generated in the communication terminal 200, the call connection request signal is transmitted to the communication network.

1 to 6 can be implemented based on the principle described with reference to FIGS. 7 to 8. The ARS information including the screen control unit 410 and the screen management unit 420 as shown in FIG. The display device 400 can be implemented in the form of an application program.

For example, when a call connection request signal is generated in the communication terminal 200, the call connection request event is detected as a call connection request event and the ARS information display device 400 May be driven or executed.

That is, when the call connection request signal is generated in the communication terminal 200, it is detected as a call connection request event, and the event transmission unit 51 requests the application program information set for the event detected by the application program management unit 52 The application program management unit 52 simultaneously informs the event transmitting unit 51 of the ARS information display apparatus 400 and the call manager information registered for the event and the event transmitting unit 51 displays the ARS information The information of the device 400 and the call manager is transmitted to the operating system to drive or execute them in parallel. Therefore, since the ARS information display apparatus 400 is driven or executed by the screen control unit 410 and the screen management unit 420 as described with reference to FIGS. 1 to 6, the call manager requests the call connection from the communication terminal 200 to the communication network And the ARS information display apparatus 400 receives the screen configuration information through interlocking with the screen control server 120 as described with reference to FIGS. 1 to 6, forms a screen based on the screen configuration information, and displays the screen configuration information on the display unit So that the ARS service is provided in the form of a voice signal and at the same time information corresponding to the ARS service to be provided can be provided in a visual form.

While the present invention has been particularly shown and described with reference to exemplary embodiments thereof, it is clearly understood that the same is by way of illustration and example only and is not to be construed as limiting the scope of the invention as defined by the appended claims. Points should be noted.

For example, the method of implementing the present invention using the application program described with reference to FIGS. 7 to 8 is an exemplary one, and it goes without saying that other methods may be used depending on the type of the operating system or the internal configuration of the operating system.

In addition, the communication terminal 200 in the above embodiment is not limited to a smart phone as a mobile communication terminal. For example, the present invention can be applied not only to a mobile communication terminal but also to a wired telephone terminal or a terminal providing a function of installing an application program. In addition, even in the case of a wired terminal to which an application program can not be installed, it is also possible to integrate it into an operating system in the terminal or to implement it in a separate hardware configuration.

100 ... visual ARS service providing system
200 ... communication terminal
300 ... ARS system
400 ... ARS information display device

Claims (9)

An ARS system and a visual ARS service providing system for providing a visual ARS service to a communication terminal provided with an ARS service in combination with a communication terminal,
A call processing server connected to the ARS system and the communication terminal through a communication network to perform call processing for the ARS service between the communication terminal and the ARS system; And
A screen control server connected to the communication terminal through a network that is a data packet network separate from the communication network and transmitting screen configuration information corresponding to the ARS service provided from the ARS system to the communication terminal through the network,
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The communication terminal,
And an ARS information display apparatus receiving screen configuration information from the screen control server through the network while receiving an ARS service from the ARS system through a communication network and displaying the screen on the display unit based on the received screen configuration information, Wherein the visual ARS service providing system comprises:
The method according to claim 1,
The call processing server makes a call for an ARS service between a communication terminal and an ARS system through a communication network when a call connection request signal is transmitted from a communication terminal to a communication network and thereby a service trigger signal is transmitted from the communication network,
When the call connection request signal is generated in the communication terminal, the screen control server receives the call reception number of the ARS system transmitted from the communication terminal through the network and transmits the screen configuration information corresponding to the call reception number of the corresponding ARS system to the communication terminal Wherein the visual ARS service providing system comprises:
3. The method of claim 2,
Wherein the call processing server transmits a received DTMF signal to a screen control server when a DTMF signal is received from a communication terminal through a communication network while an ARS service is being performed between the communication terminal and the ARS system, The screen control server transmits screen configuration information corresponding to the received DTMF signal to the communication terminal,
Wherein the call processing server transmits the received DTMF signal to the ARS system and the ARS system provides the ARS service by transmitting information corresponding to the received DTMF signal to the communication terminal in the form of a voice signal. Delivery system.
3. The method of claim 2,
When the ARS service is being performed between the communication terminal and the ARS system, the screen control server receives a selection input signal of the selected menu through the display from the communication terminal through the network, Transmits the screen configuration information corresponding to the signal to the communication terminal, transfers the DTMF information corresponding to the received selection input signal to the call processing server,
Wherein the call processing server transmits the received DTMF signal to the ARS system, and the ARS system provides the ARS service by transmitting information corresponding to the received DTMF signal to the communication terminal in the form of a voice signal. system.
3. The method of claim 2,
The ARS information display apparatus of the communication terminal,
A screen control unit for receiving screen configuration information from the screen control server through a network; And
A screen management unit configured to display and display a screen to be displayed on the display unit based on screen configuration information transmitted from the screen control server to the screen control unit,
And providing the visual ARS service.
6. The method of claim 5,
The screen control unit transmits to the screen control server a call destination number of the ARS system corresponding to the call processing connection request signal when a call processing connection request signal is generated in the communication terminal, And receives the screen configuration information.
The method according to claim 6,
When the DTMF signal is transmitted from the communication terminal through the communication network to the screen control server through the call processing server while the ARS service is being performed between the communication terminal and the ARS system by forming a call for the ARS service, And receives the screen configuration information corresponding to the DTMF signal received from the server.
The method according to claim 6,
While the ARS service is being performed between the communication terminal and the ARS system after the call for the ARS service is formed, the screen control unit transmits the selection input signal selected by the user on the screen displayed on the display unit to the screen control server, And receives screen configuration information corresponding to the selected input signal from the display device.
9. A method of providing a visual ARS service to a communication terminal in a visual ARS service providing system according to any one of claims 1 to 8,
A first step of the call processing server forming a call for an ARS t service between a communication terminal and an ARS system through a communication network; And
The screen control server transmits screen configuration information corresponding to the ARS service provided from the ARS system to the communication terminal to the communication terminal through a network which is a data packet network separate from the communication network;
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The ARS information display apparatus of the communication terminal receives the ARS service from the ARS system through the communication network, receives screen configuration information from the screen control server through the network, forms a screen based on the received screen configuration information, And an ARS information display device for displaying the ARS information on the display device.

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