KR20140127771A - Management method for field manual and evaluation method for public institution - Google Patents

Abstract

The present invention relates to a work manual management method and a public institution evaluating method. The work manual management method includes a step of inputting multiple work manuals into a manual database; a step of automatically recognizing a processing target work manual in which a change occurs or the expiration date approaches; a step of automatically notifying a person in charge of the processing target work manual by extracting the person from a personnel information database; and a step of making the person in charge process the processing target work manual.

Description

[0001] The present invention relates to a method for managing a business manual and a method for evaluating a public institution,

The present invention relates to a business manual management method and a public agency evaluation method.

There are a variety of business fields for individual companies and public institutions, and there is a need to efficiently manage and manage these various tasks. However, due to external factors such as the enactment or amendment of laws and regulations related to work, changes in the way of work, or internal factors such as change of personnel, Frequent cases occur.

In order to cope with such cases, it is necessary to prepare a vertical management system for the relevant business field to prepare for fluctuating work, but there is a lack of sufficient work management due to the complexity and difficulty of the work, and due to the nature of the passive work flow, Often, business flow is not smooth due to mistakes or mistakes.

As a result, customers or complainants will not be able to obtain high satisfaction, resulting in deteriorating service or profitability of companies or public institutions.

A problem to be solved by the present invention is to provide a business manual management method capable of maintaining an efficient workflow by automatically recognizing and notifying when a change to a business occurs due to various factors.

Another problem to be solved by the present invention is to provide a method of evaluating a public institution that can evaluate a complainant's satisfaction with a service provided by a public entity in real time.

According to an aspect of the present invention,

Inputting a plurality of task manuals into a manual database;

Recognizing a task manual to be processed that has changed or has expired;

Extracting a person in charge associated with the task manual to be processed from the personnel information DB and notifying the person in charge thereof; And

And a step of processing the task manual to be processed by the person in charge.

According to another aspect of the present invention,

Provides a public agency evaluation method that includes the step of investigating the satisfaction of individuals, departments, and institutions as a whole through online network after complaints of public institutions are processed.

The management method of the business manual according to the present invention can automatically deal with the changes of the business manual such as the revision of the law or the change of the person in charge so that the management manual can be efficiently managed. As a result, the efficiency of the work can be improved and the satisfaction with the customer or the civilian person can be improved. Such satisfaction can be evaluated in real time and reflected in the work.

1 is a flowchart illustrating a procedure of a business manual management method according to an embodiment.
FIG. 2 shows a login screen of a business manual management system according to an embodiment.
FIG. 3 shows a task manual statistics screen of a task manual management system according to an embodiment.
FIG. 4 shows a task manual registration screen of a task manual management system according to an embodiment.
FIG. 5 shows a task manual status screen of a task manual management system according to an embodiment.
FIG. 6 shows a manual manual menu screen of a business manual management system according to an embodiment.
FIG. 7 shows a status screen of a representative manual of a business manual management system according to an embodiment.
FIG. 8 shows a revision screen of a business manual of a business manual management system according to an embodiment.
9 shows a basic information screen of a revision manual of a business manual management system according to an embodiment.
FIG. 10 shows a status of the takeover status of a business manual management system according to an embodiment.
11 shows a manual update related screen of a business manual management system according to an embodiment.
FIG. 12 shows a settlement rate management screen of a business manual management system according to an embodiment.
FIG. 13 shows a full rate evaluation index screen of a business manual management system according to an embodiment.
FIG. 14 shows a whole manual screen to be submitted to a manual competition meeting of a business manual management system according to an embodiment.
FIG. 15 shows a manual candidate selection screen to be submitted as a candidate in a contest of a business manual management system according to an embodiment.
16 is a screen shot of a contest competition table of a business manual management system according to an embodiment.
FIG. 17 shows a first screening completion screen of a business manual management system according to an embodiment.
FIG. 18 shows a second examination-related screen of a business manual management system according to an embodiment.
FIG. 19 shows a secondary screening screen of a business manual management system according to an embodiment.
20 shows a user management screen of a business manual management system according to an embodiment.

BRIEF DESCRIPTION OF THE DRAWINGS The invention will be described in more detail with reference to the embodiments of the invention shown in the accompanying drawings. It is to be understood, however, that the invention is not to be limited to the specific embodiments, but includes all modifications, equivalents, or alternatives falling within the spirit and scope of the present invention.

In the drawings, like reference numerals are used for similar elements.

It is to be understood that when an element is referred to as being "connected" or "connected" to another element, it is to be understood that other elements may be directly connected or connected, or intervening elements may be present.

The singular expressions include plural expressions unless otherwise specified.

It is to be understood that the terms "comprises", "includes", or "having", etc., as used herein are intended to mean that a feature, a numerical value, a step, an operation, an element, a component, Does not exclude the possibility that other features, numbers, steps, operations, components, parts, or combinations thereof may be present or added.

It is to be understood that the terms "comprises", "includes", or "having", etc., as used herein are intended to mean that a feature, a numerical value, a step, an operation, an element, a component, Does not exclude the possibility that other features, numbers, steps, operations, components, parts, or combinations thereof may be present or added.

The method of managing a business manual according to an embodiment of the present invention provides a method of accumulating business know-how in an organization such as a corporation or a public institution, so that the business manual can always be kept up-to-date and optimal. As a result, it is possible for members to share the accumulated know-how conveniently so that the individual's work knowledge can be replaced with the organization's work knowledge, thereby increasing the efficiency and continuous development of the organization's work. In addition, it avoids trial and error due to personnel change, minimizes the work gap, and makes it easier to take over the business. This will improve the speed of business adaptation and prevent accidents / accidents. In addition, it is possible to provide a variety of rewards and evaluation methods that can motivate the use of the business.

It is possible to induce the competition psychology by scoring the performance indicators obtained through the use of the above manuals, such as the rate of establishment, the revision rate, the satisfaction of the consignee, etc., and ranking them by individual and departmental order. The rankings can be disclosed in real time to be confirmed by the persons in charge and monitored by the managers, thereby increasing motivation through competition.

A method for managing a business manual according to an embodiment includes: inputting a plurality of business manuals into a manual database, as shown in FIG. 1; Recognizing a task manual to be processed that has changed or has expired; Extracting a person in charge related to the task manual to be processed from a personnel information database and notifying the person in charge thereof; And processing the task manual to be processed by the person in charge.

The most important process in the management method is a computerization process of a business manual, and the business of the individual is analyzed and is manually entered into the manual database server. Such work manuals may have various work manuals for individual, department or organization, and may be classified and classified as much as possible, and then managed with additional manual codes.

The supplementary information may be registered together with the business manual in the manual database. Such additional information may include a manual name, an author, a unit job name, an expiration date (day, month, or year), and a related law. For each manual, the relevant statutory provision may have one or more terms, for example from 1 to 10 legal provisions. These can all be entered in the manual registration step. Such provisions of the law will be linked with the provisions of the law such as the future law and provide a basis for the change to be tracked.

The manual entered together with the additional information is stored in a server, and the manual database server can be connected to an online network and connected to a user's system, so that the manual database server can be installed in a different place such as an organization or a system provider. The manual transmitted to the server can be reviewed by the system provider or the administrator. For example, the manual can be registered after being reviewed by the manager of the department manager and approved. If necessary, revision of the contents may be requested to the author. In this case, the contents can be returned to the person in charge and revised.

As described above, when the manual is converted into a database and input to the server, it can be inquired at any time in the contact person system and applied to business. In other words, when the person in charge logs in to the work manual management system, the status of the manual of the person in charge can be immediately confirmed, and finally, the registered work manual and the work manual of the person who is currently registered can be confirmed.

Such a business manual may need to be updated due to various factors due to various factors, or may need to be modified due to the expiration of the validity period. That is, various management tasks are required to keep the task manual up-to-date and optimal, and an automated processing system is more preferable than a passive method.

In the present invention, for the effective management of the business manual, automatic notification may be made when the change occurs or when the valid period comes. That is, since the user is notified of the arrival of the change item or the valid period automatically without periodically checking the change item, the burden on the user can be reduced and the omission can be prevented.

Such notification may be performed on a daily, weekly, or monthly basis, and the system automatically searches the status of the manual for each unit period, searches for a manual for which a change occurred, Mail, messenger, or smart phone message function. The messenger can be used either as an in-house messenger or as an outside messenger, and the smartphone messenger function can be performed in the same manner. An acknowledgment function may be selectively introduced to such a notification function.

The change may be exemplified by a change in the law or a change in the person in charge.

The change of the regulation may be performed by automatically searching for changes of the regulation periodically in the business manual management system and basically searching for the change of the regulation clause entered in the manual database, Can be automatically performed by inquiring through an online network. In other words, when a change is made in the relevant legal provisions in the legal system, it can be inquired by the periodical monitoring function of the above-mentioned manual management system, and automatic notification is given to the person in charge of the manual related to the legal clause . For example, the contents of the notice include "Please review the maintenance, revision, and abolition of the XXXX business manual since the law has been changed."

When the person who received the notification logs in to the system, the status of the work manual reflecting the changes that need to be reviewed is provided and the process of reflecting the changed legal provisions related to the work manual and reflecting it in the work manual . That is, it is determined whether the business manual is abolished, maintained, or updated according to the changes of the above-mentioned legal provisions. Such revisions can be directly reflected in the business manual existing in the database of the server, . ≪ / RTI >

If there is no feedback on the changes until a predetermined period of time has elapsed due to a mistake or mistake by the person who received the notification, the system automatically notifies the person in charge of the change The re-notification is performed. Such a re-notification process can be conducted several times as needed, and can be repeatedly performed by the corresponding person or manager (department manager, group manager, etc.).

Other changes related to the task manual may be exemplified by changes in the person in charge. In other words, it may be necessary to change the person in charge related to the above mentioned manual due to the resignation of the person in charge or the change of the job. In such a process, It is a very important factor in management.

According to the method of managing a business manual of the present invention, it is possible to effectively take over the business even if the change of the contact person occurs. For example, when a change is made in the office management table due to a person's leaving or changing his or her job, and the change is transmitted to the personnel information database, the manual management system automatically recognizes the change and manages the personnel information Automatically receives an e-mail address, a messenger address, or a smartphone number from the database, and performs an automatic notification process of the task manual based on the acquired information. The personnel information database may be provided in the form of a spreadsheet, such as Microsoft Excel, and is not limited thereto. For the contents of the above notification, "□□□ person in charge should take over XXX business manual from △△△ person in charge of acceptance, please input acceptance and satisfaction within 2 weeks".

The transferee who received the notice will review the status of the manual related to him / herself so that the necessary manual for transferee can be delivered to the receiver, and he / she can attach a memo function, e-mail or oral explanation if necessary.

The notification goes to the receiver, and when the receiver logs in to the system, the status of the work manual handed over to the receiver is reviewed and the receiver is fully informed. If necessary, inquiries related to business manuals assigned to him / her can be referred to the person who transferred the information, and the result of the inquiry can be reflected in the above manual.

Since the process of taking over the business manual due to the above manpower fluctuation is automatically carried out in accordance with the change of the administrative table, the possibility of occurrence of work vacancies and accident incidents is minimized, and it becomes possible to prepare enough for sudden resignation of the person in charge.

Since the process of taking over the business manual is of high importance, it can be indexed through a separate satisfaction item. That is, by evaluating the satisfaction of the consignee, it is possible to further improve the accuracy and efficiency of the takeover.

Periodic management may be required to maintain the latest and optimal status of the business manual even if the above-mentioned regulations or personnel changes do not occur. In other words, in the case of a task for which the deadline has been set, the work manual is no longer required to be maintained when the deadline ends, and even if the deadline does not exist, the work manual is reviewed periodically There may be cases where it is necessary to apply for work. To this end, various work schedules may be registered in the work manual. When the deadline, or the deadline for the work schedule, is reached, at a predetermined time, such as one month before, one week before, or one day before, You need to be notified. To this end, the manual management system automatically searches for the relevant term, notifies the person in charge of the term, and confirms the result of the processing to perform functions such as a notification process in the unprocessed state. The notification process is already described above. Through such periodic management, the task manual can be maintained in an up-to-date and optimal state at all times.

The above-mentioned various changes are reflected to maintain the latest and optimal state of the manual, but the effectiveness of the manual may be evaluated periodically to ensure the actual completeness of the manual.

The effectiveness evaluation of the task manual can be performed by various factors. For example, the fixation rate according to Equation (1) can be used as an evaluation factor.

&Quot; (1) "

Settlement rate (%) = (compliance rate + full rate) / 2

The settling rate in Equation (1) represents the average value of the compliance rate and the complete rate, and indicates the average value of the number of the unannounced cases in compliance with the creation rule among the number of the randomly selected work manual inspections. Indicating goodness.

The compliance rate and the complete rate can be expressed by the following equations (2) and (3).

&Quot; (2) "

Compliance rate (%) = (number of compliance manuals / number of complete manuals) X 100

&Quot; (3) "

Complete rate (%) = number of complete work manuals / number of work manuals checked X 100

In the above Equations (2) and (3), a complete task manual means a task manual that faithfully reflects changes and effective period management, and has the same meaning as a task manual without intellectual property.

As described above, after evaluating the effectiveness of the business manual, the evaluation result is immediately reflected, thereby making it possible to further increase the utilization of the business manual.

In order to increase the utilization rate of the business manual as described above and to improve the quality of the work manual, it is possible to design and execute a competition contest for each individual or each department. For example, after selecting and submitting a representative work manual for each individual or department, the review committee conducts screening for each evaluation item and selects a work manual with a high total score, You can proceed. The award can be awarded through the results of the competition or reflected in the personnel affairs section, thereby increasing the interest in the work manual and improving the utilization.

A more specific system for managing the business manual as described above is shown in Figs. 2 to 20. Fig.

FIG. 2 is a web-based management method of a business manual as described above, and shows a login screen of a user. When the login is completed, a manual statistical screen is displayed as shown in FIG. 3, where the manual registration status, handover status, manual update items and the like can be confirmed.

Fig. 4 is a registration screen of a business manual, which can be used when a new manual is registered. On this screen, manuals will be attached with additional information such as manual name, author, unit job name, reason for enactment, related laws, etc. If you click save, it will be automatically transferred to the manual database. , It is finally registered in the system. If necessary, it may include a return process for revising the contents. After some of the contents have been modified, the re-registration process may be carried out again.

The business manual registered as described above can be confirmed as a whole on the status screen of the business manual shown in FIG. From this screen, you can search manuals by department and person in charge by searching. In particular, as shown in FIG. 6, a final registration manual of a person who is logged in through the My Manual menu or a manual in progress can be confirmed.

The operator who has been notified of the change such as the revision of the law or the acceptance of the acceptance can select the manual to be revised in the manual status shown in FIG. 7, and after downloading the revised manual attached thereto from the screen shown in FIG. 8, If you click on the revision order, you will see the screen as shown in Figure 9 below. Here you can see the basic information of the manual to be revised, and you can attach revised manuals by entering only the reasons for enactment or revision. At this time, revised business manuals can be registered through review of system vendors and approval of managers and department heads in the same manner as the initial registration procedure of business manuals.

FIG. 10 is a view showing the handover status screen; when a person in charge and a person in charge in a department are changed, a manual file is selected and the manual content is checked, and then, the handover of acceptance and satisfaction are selected and stored. FIG. 11 shows an update related screen of the manual, which can be checked for an update reason such as an expiration date or a law revision, and can be selected and stored whether to maintain, update, or discard the business manual. In such a screen, it is desirable to be able to view the contents only when there is a change in the law or a subject to be validated in relation to the person who is logged in.

FIG. 12 is a screen for evaluating a task manual, and it is possible to improve the practical completeness of the task manual by randomly selecting and manually evaluating task manuals for each contact person based on the checklist. When a manual to be evaluated is selected from the list of all business manuals shown in FIG. 12, an evaluation table is displayed as shown in FIG. 13, and the corresponding score can be inputted and stored.

FIGS. 14 to 19 are screens illustrating a contest of a business manual. For example, when the user logs in to the middle manager account of each department, the entire business manual of the relevant department is activated on the screen. After selecting one manual and reviewing the contents, candidates for job manuals for job contest submission can be selected as shown in Fig. In the above screen, if ① is clicked to confirm the content and ②, the input menu is selected, and a check table is activated as shown in Fig. 16, and evaluation can be made for each item here. When the evaluation result is stored, the first examination completion screen is displayed as shown in FIG. 17, and then, when the second examination is selected in FIG. 18, the second examination can be performed in the same manner in FIG.

Fig. 20 is a user management screen capable of changing and managing personal information such as a password and a mobile phone number.

As described above, since the work manual is managed in an up-to-date and optimal state, the efficiency of work can be increased, thereby achieving an improvement in satisfaction through the work efficiency. Such satisfaction can be evaluated by various methods.

For example, after complaints from public agencies, they can evaluate the public institutions by examining the satisfaction of individuals, departments, and institutions as a whole through online network. In other words, external satisfaction is assessed by evaluating the satisfaction of a public institution including a local government, or the internal satisfaction of a public institution is evaluated by its employees, It can be derived as a statistical value for each department or for the entire organization.

This is because, unlike the existing communication methods of written and wire, it is possible to investigate the satisfaction in real time through the online network. That is, after the complaint processing, it is possible to conduct statistical processing in real time by immediately investigating the complaint service through a mobile device such as the Internet or a smart phone.

The instant satisfaction survey method as described above can provide higher accuracy because it derives statistics in real time unlike the questionnaire survey method performed by an external agency after a long time elapses from completing the complaint processing.

Also, in order to improve the participation level of satisfaction survey, participants can be selected through random selection and scoring method.

While the present invention has been particularly shown and described with reference to specific embodiments thereof, those skilled in the art will appreciate that such specific embodiments are merely preferred embodiments and that the scope of the present invention is not limited thereby. something to do. It is therefore intended that the scope of the invention be defined by the claims appended hereto and their equivalents.

Claims (16)

Inputting a plurality of task manuals into a manual database;
Automatically recognizing a task manual to be processed that has changed or has expired;
Extracting a person in charge related to the task manual to be processed from the personnel information database and automatically notifying the person in charge; And
And processing the task manual to be processed by the person in charge. The method according to claim 1,
Wherein said change is an alteration of office affairs and / or a change of law. 3. The method of claim 2,
And automatically identifying and notifying the changed person in charge as a takeover person and a takeover person when the executive makeover is changed. The method according to claim 1,
Wherein the processing of the business manual is maintenance, revision or abolition of the business manual. The method according to claim 1,
Wherein the notification is provided in the form of an e-mail or a mobile message via an online network. The method according to claim 1,
Further comprising the step of monitoring the execution result after the notification step for a predetermined period and notifying the result of the monitoring when the task manual is not processed. The method according to claim 1,
And diagnosing the effectiveness of the business manual. ≪ Desc / Clms Page number 20 > The method according to claim 1,
Further comprising the step of randomly selecting the task manual and evaluating a retention rate according to the following equations (1) to (3): < EMI ID =
&Quot; (1) &quot;
Settlement rate (%) = (compliance rate + full rate) / 2
&Quot; (2) &quot;
Compliance rate (%) = (number of compliance manuals / number of complete manuals) X 100
&Quot; (3) &quot;
Percent Complete (%) = (Number of full manuals / Number of manuals checked) X 100 The method according to claim 1,
Further comprising the step of performing a competition to evaluate the degree of optimization of the business manual. The method according to claim 1,
Further comprising the step of evaluating the performance indicators for the business manual in real time and monitoring the personal or departmental rankings. The method according to claim 1,
Further comprising the step of registering the daily, monthly, or quarterly work schedule of the work manual and notifying the work manual in advance when the work manual arrives due. A public agency evaluation method that includes the step of investigating the satisfaction of individuals, departments, and organizations as a whole in real time through online networks after processing public complaints. 13. The method of claim 12,
Wherein the public agency includes a municipality. 13. The method of claim 12,
Wherein said degree of satisfaction is an external satisfaction evaluated by a complainant of a public institution as a subject. 13. The method of claim 12,
Wherein said satisfaction is the internal satisfaction evaluated by the employee of the public institution as a subject. 13. The method of claim 12,
Further comprising managing and outputting a satisfaction statistic value for the individual, department, and / or the whole organization.

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