KR20140113805A - System and method for providing communication sevices in realtime using mobile terminal between seller and buyer - Google Patents

Abstract

The present invention relates to a real-time communication service system and a method thereof between a seller and a buyer by using a mobile terminal in order to check information as soon as the information is delivered by delivering information related to the provision and subscription, question and answer, and ordering and processing situation of products between the seller and the buyer which are targeted by using a mobile terminal and performing a process of notifying a real-time reception of the delivered information. The present invention for the forementioned enables an efficient real-time communication in both directions in a state of being disconnected with a shopping mall site between a seller and a buyer or between a seller and a customer by providing the method and the system, to provide a real-time communication service between a seller and a buyer by using a mobile terminal, which includes: a first user terminal, a second user terminal, and a third user terminal which are connected to a real-time information delivery service providing server through a wireless network; and the real-time information delivery service providing server which delivers information related to a product inquiry or order, an answer about the inquiry, or a processing situation of the order from the first to third user terminals in real time to user terminals of a customer member, a retail dealer member, or a wholesale dealer member who is targeted by receiving the forementioned information with target member information.

Description

TECHNICAL FIELD The present invention relates to a system and a method for providing a real-time communication service between a seller and a purchaser using a mobile terminal,

The present invention relates to a system and method for providing a real-time communication service between a seller and a purchaser using a mobile terminal, and more particularly, to a system and method for providing a real-time communication service between a distributor, And sellers and buyers using mobile terminals that enable efficient communication between wholesalers, retailers, retailers and consumers by enabling real-time confirmation of order and processing status, and providing product information through targeted retailers or consumers. To a real-time communication service providing system and method.

Recently, due to the development of information communication and computer technology, e-commerce transactions that have been traded directly in the market or exchanges have been spreading on the Internet, so that buyers and sellers are not confronted directly with online shopping malls, As such, e-commerce has been applied to apparel products, household appliances, food, and agricultural and marine products, as many companies with advertising and shipping capabilities have built online shopping malls on their websites.

When a customer wants to inquire or order an item posted on the shopping mall, the inquiry or order processing performed in the online shopping mall is a method in which a registered member connects to the shopping mall site to leave an inquiry or order an item , The operator or the seller accesses the shopping mall site later to confirm the inquiry or the contents of the order, and then answers the inquiry. Or, the order item is prepared through offline work, The customer can access the shopping mall site again and confirm the content, so that the consumer can recognize the processing result of his or her inquiry or order contents Be configured to All.

Therefore, the consumer can not wait for his / her product inquiry or response to the order, and can inquire directly to the operator or the seller posted on the online shopping mall by telephone, or reply to his / In order to know whether there is an inquiry or an order for his / her own goods posted in the online shopping mall, an operator or a seller should also check the contents of the corresponding shopping mall And it was troublesome to check the contents after logging in from time to time.

On the other hand, in the case of some online shopping malls, when a consumer accesses a shopping mall site to leave an inquiry or order goods, the reception status of the inquiry or order is transmitted to the shopping mall operator or the goods seller through letters or other notification methods So that the operator or the seller can quickly respond to the consumer's requirements. When the operator or the seller answers the inquiry of the consumer or performs the processing of the order, at the same time, And provides a confirmation service such as sending letters or e-mails indicating the status of an answer or an order processing status to an e-mail address.

However, even in such a case, in order to confirm the contents of the actual reply to the inquiry or the contents of the actual processing of the order, the consumer had to access the corresponding shopping mall site again and check the details directly.

Also, in the case of the above-described online shopping mall, a wholesaler (for example, a product manufacturer or a manufacturer) directly becomes a shopping mall operator or a seller, or the retailer becomes a mall operator or seller In the case where a wholesaler or a retailer is excluded from the product sales network and a new product is produced at each wholesaler or a retailer, in the case where a wholesaler or a retailer does not produce any new product And in this case, there was a disadvantage in that it was necessary to directly advertise the new products individually to the retailers or consumers who need to promote the new products.

In this regard, Korean Patent Laid-Open No. 10-2001-0078804 (published on Aug. 22, 2001) discloses a method for automatically confirming an online order using a calling number display service (caller ID) and a technique for the apparatus.

According to this known technology, when an administrator of an Internet shopping mall transmits product order information received on the Internet to a real seller through a telephone network, the terminal is always transmitted to a seller using a specific telephone number. It is possible to automatically switch to the data communication mode or the normal phone mode in which the order information is received according to the comparison and analysis of the telephone number of the Internet shopping mall, Reception of the product order information and use of the ordinary telephone are performed without inconvenience.

Korean Patent Laid-Open Publication No. 10-2005-0019594 (published on Mar. 3, 2005) discloses an integrated management of wholesale and retail systems through the Internet, which integrates and manages a large number of wholesale and retail systems and concentrates delivery to reduce logistics costs and simplify settlement. Techniques for systems and integrated management methods are known.

According to this known technology, a commerce system which is divided into a wholesaler and a retailer and managed separately is integrated into one, thereby reducing logistics cost and shipping cost.

However, according to the related art, there is a disadvantage that the online order confirmation is limited to the use of the terminal having the originating number display service function in the case of the former, and the latter is limited to the technology of merely managing the wholesale and retail systems, There remains a challenge to technology that effectively links communication between wholesalers, retailers and consumers on an online network.

Patent document KR 10-2001-0078804 A 2001.08.22 Disclosure Patent document KR 10-2005-0019594 A 2005.03.03 Released

SUMMARY OF THE INVENTION The present invention has been made in view of the above problems, and it is an object of the present invention to provide a system and method for providing product information, subscription, inquiry, reply, order and processing status information between a seller and a buyer targeted by using a mobile terminal, The real time communication between the seller and the purchaser using the mobile terminal which enables efficient real-time communication in both directions without accessing the shopping mall site between the wholesaler, the retailer, or the retailer and the consumer, And to provide a communication service system and method.

According to an aspect of the present invention, there is provided a method for providing a real-time information delivery service through a wireless network, including a first user terminal, a second user terminal, a third user terminal, A real-time information delivery service providing server that inputs information related to a product inquiry or order, an answer to an inquiry, or processing status of an order together with target member information, and delivers the information to a user terminal of a targeted consumer member, a retailer member, or a wholesaler member in real time A real-time communication service providing system between a seller and a purchaser using a mobile terminal.

In the system of the present invention, the real-time information delivery service providing server receives user information of a consumer member, a retailer member, or a wholesaler member from the first to third user terminals to separate the consumer member, the retailer member, and the wholesaler member, And information on the processing status of the order from the first to third user terminals, together with the target membership information, to the target consumer member or the retailer member And a real time information transmitting unit for transmitting the real time information to the user terminal of the wholesaler member in real time.

In the system of the present invention, the real-time information delivery unit performs real-time reception notification processing on a user terminal of a targeted consumer member, retailer member, or wholesaler member along with real-time information delivery.

In the system of the present invention, the real-time information delivery service providing server receives product information from a user terminal of a retailer member or a wholesaler member together with target member information, registers and manages the product information in a product database, Or a product information management unit that transmits the user information to the user terminal of the consumer member at the designated time or in real time.

According to another aspect of the present invention, there is provided a network system including a real-time information delivery service providing server to which a user terminal of a consumer member, a retailer member, or a wholesaler member is connectable via a wireless network, (A) a member registration and management step of separately registering and managing a consumer member, a retailer member, and a wholesaler member by receiving user information of a consumer member, a retailer member, or a wholesaler member, And (b) information related to the product inquiry or order, the answer to the inquiry, or the processing status of the order, together with the target member information, and delivers the information to the user terminal of the targeted consumer member or the retailer member or the wholesaler member in real time Including steps A method for providing real-time communication services between sellers and buyers using mobile devices.

In the method of the present invention, the real-time information delivery step (b) may include real-time information delivery and a real-time reception notification process to the user terminal of the targeted consumer member, retailer member or wholesaler member.

The method of the present invention includes: (c) receiving product information from a retailer or a wholesaler member together with the target member information, registering and managing the registered product information and transmitting the registered product information to the user terminal of the targeted retailer member or the consumer member, And a merchandise information registration and management step of transmitting merchandise information to the merchandise store.

According to the system and method for providing real-time communication service between a seller and a purchaser using a mobile terminal according to the present invention, it is possible to provide a real-time communication service providing system and method between a seller and a buyer in a bidirectional manner between wholesalers, retailers, The information is transmitted to the targeted party in real time and the real-time reception notification process is performed. Therefore, there is an advantage that efficient real-time communication is possible between a wholesaler and a retailer or between a retailer and a consumer in a bidirectional manner, (Retailer or consumer), it is advantageous that the retailer can conveniently carry out a preliminary market research for the purchase of the retail item, From the consumer's point of view Shiro has the advantage of being able to easily subscribe to new information on a regular mall.

1 is a block diagram showing a schematic configuration of a real-time communication service providing system between a seller and a purchaser using a mobile terminal according to an embodiment of the present invention.
2 is a flowchart illustrating an overall operation of a method for providing a real-time communication service between a seller and a purchaser using a mobile terminal according to another embodiment of the present invention.

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS Hereinafter, a system and method for providing a real-time communication service between a seller and a purchaser using a mobile terminal according to a preferred embodiment of the present invention will be described in detail with reference to the accompanying drawings.

It is to be understood that the words or words used in the present specification and claims are not to be construed in a conventional or dictionary sense and that the inventor can properly define the concept of a term in order to describe its invention in the best possible way And should be construed in light of the meanings and concepts consistent with the technical idea of the present invention. Therefore, it should be understood that the embodiments described herein and the configurations shown in the drawings are only the most preferred embodiments of the present invention, and that various equivalents and modifications may be substituted for them at the time of the present application shall.

1 is a block diagram illustrating a schematic configuration of a real-time communication service providing system between a seller and a purchaser using a mobile terminal according to the present invention. The system of the present invention includes first to A third user terminal 10-30, and a real-time information delivery service providing server 100. [ To refer to the present invention, a wholesaler member means a manufacturer or manufacturer of one or more products selected from clothes, electronic products, foods, and other commodities. The term "retailer member" A seller or a mall operator who sells the product, and the consumer intends to disclose that it means a substantial general buyer.

The first user terminal 10 to the third user terminal 30 are terminals connected to the real-time information delivery service providing server 100 through the wireless network 40 and include a first user A notebook computer, a netbook, a smart phone, a tablet PC, and the like, and can access the real-time information delivery service providing server 100 through a wireless network as needed, Or a third party user information (for example, a user's name or information such as a name, a cell phone, a phone number, an address, etc.) for a retailer or wholesaler member . However, the first user terminal 10 to the third user terminal 30 of the present invention are not limited to the above-described terminal, but may be connected to a real-time information delivery service providing server 100 through a wireless network If a real-time information delivery service can be used by using a mobile web or an application program, the first user terminal 10 to the third user terminal 30 of the present invention can play a role regardless of the specific terminal type There will be. In the following description, a terminal used by a consumer member is a first user terminal 10, a terminal used by a retail member is a second user terminal 20, and a terminal used by a wholesaler member is a third user terminal 30 ) Will be described as an example.

The real-time information delivery service providing server 100 receives user information from the first to third user terminals 10-30 and separately registers and manages them as a consumer member, a retailer member, and a wholesaler member, 3 The information about the product inquiry or order, the answer to the inquiry or the processing status about the order is input together with the target member information from the user terminal 10-30, and the user terminal of the member who has input the information and the targeted member A bridging function channel for connecting a user terminal of a member or a retailer member or a wholesaler member in a substantially communicable manner to transmit communication information between the actual seller and the purchaser in both directions in real time. For example, if a consumer member (buyer) requests a query or an order targeting a retailer member (seller), a bridge function channel is formed between the consumer terminal of the consumer member and the user terminal of the targeted retailer member, The information on the order processing status for the product inquiry input or the order request inputted from the user terminal of the retailer member is transmitted to the user terminal of the retailer member in real time It is transmitted to the user terminal of the consumer member in real time and presented. If a retailer (buyer) is targeting a wholesaler member (seller) to request a product inquiry or an order, a bridge function channel is formed between the user terminal of the retailer member and the user terminal of the targeted wholesaler member, The product inquiry or order request information input by the terminal is delivered to the user terminal of the wholesaler member in real time and presented, and the information on the order processing status about the reply to the product inquiry input from the user terminal of the wholesaler member, To the user terminal of the retailer member.

The real-time information delivery service providing server 100 may include a member managing unit 110 and a real-time information delivering unit 120. The real-time information delivering service providing server 100 may further include a product information managing unit 130. [ In addition, the real-time information delivery service providing server 100 of each embodiment of the present invention includes a member database 111 for storing first user information and third user information for a consumer member, retailer member, or wholesaler member, And a commodity database 131 for storing commodities.

The member management unit 110 receives the user information of the consumer member, the retailer member, or the wholesaler member from the first to third user terminals 10-30 and divides the consumer member, the retailer member, and the wholesaler member into the member database 111, And searches the member database necessary for member authentication by receiving the information of the user having the login request and performs the member authentication procedure according to the search result.

The real-time information delivery unit 120 receives the product inquiry from the user terminal 10 of the consumer member or the user terminal 20 of the retailer member or the user terminal 10-30 of the wholesaler member through the member management unit 110, Or an order, an answer to an inquiry, or a processing status of an order with the target member information, searches the member database 111 for the inputted target member information, and searches for the target consumer member or the retailer member or wholesaler Information on the input product inquiry or order, an answer to the inquiry, or information on the processing status of the order in real time. In addition, the real-time information delivery unit 120 performs real-time reception notification processing on the user terminal of the targeted consumer member, retailer member, or wholesaler member along with delivery of the input information so that the targeting member transmits information So that it can be confirmed immediately. Such real-time receipt notification processing would typically be implemented through Apple's Push Notification Services (APNs) or Google's Cloud Messaging (GCM) method. The real-time information delivery unit 120 can receive retail merchandise information from the user terminal 10 of the consumer member, product inquiry targeting the retail merchandise member, or order related information, Information on the processing status of an order or an answer to a product inquiry targeted to the consumer member, information on a wholesaler member, product inquiry targeting the corresponding wholesaler member, or order information, From the user terminal 30 of the retailer, information related to retailer member information, information on the processing status of an answer to a product inquiry targeting the retailer member, an ordered article, a stocked item, goods receipt information, .

The product information management unit 130 inputs new product information requiring publicity from the user terminal 20 of the retailer member or the user terminal 30 of the wholesaler member through the member management unit 110 together with the target member information Receives and manages the registered merchandise information in the merchandise database 131, and transmits the registered merchandise information to the user terminals of the targeted retail merchant member or consumer member. The transmission method at this time may be a method of periodically transmitting at predetermined time intervals set in advance, or a method of transmitting in real time may be applied. At this time, the product information management unit 130 can receive the consumer member information and the advertisement information for promoting the new product targeting the consumer member from the retailer member's user terminal 20, and receive the retailer member information And advertisement information for promoting new products targeted to the retailer members.

FIG. 2 is a flowchart illustrating an overall operation of a method for providing a real-time communication service between a seller and a purchaser using a mobile terminal according to another embodiment of the present invention. The user terminal of a consumer member, a retailer member, A method of providing a service provided by a real-time information delivery service providing server 100 is exemplified in a network system including a real-time information delivery service providing server as much as possible. The method of the present invention mainly includes a member registration and management step (a) And the information transfer step (b), and the product information registration and management step (c), and the method according to the present invention may be implemented as an application installed in the mobile terminal and driven It will be possible.

In the step (a) of registering and managing the member, the user information of the consumer member, the retailer member or the wholesaler member is inputted from the user terminal having the membership request, and the consumer member, the retailer member, and the wholesaler member are separately registered (S101, S102 (S103-S105) of performing member authentication through an authentication procedure of a consumer member, a retailer member, or a wholesaler member by receiving login information from a user terminal having a login request, and if the member authentication fails, And outputting a message to guide the subscription and returning to the beginning (S106).

In the real-time information delivery step (b), the information about the product inquiry or order, the answer to the inquiry or the processing status about the order from the consumer member, the retailer member or the wholesaler member who has completed the member certification through the member registration and management step, (S107), searching the member database for the inputted target membership information when the information about the product inquiry or order, the answer to the inquiry, or the processing status information about the order is input together with the target membership information S108), and delivering to the user terminal of the targeted consumer member, retailer member, or wholesaler member in real time information related to the product inquiry or order, an answer to the inquiry, or the processing status of the order (S109).

In addition, the real-time information delivery step (b) may further include a step (S110) of performing real-time reception notification processing to the user terminal of the targeted consumer member, retailer member or wholesaler member together with the real-time information delivery.

In this real-time information transmission step (b), the retailer member information and the product inquiry targeting the corresponding retailer member or the order information can be inputted from the authenticated consumer member, and the consumer member information and the corresponding consumer member The information on the processing status of the order or the response to the product inquiry as the target or the information on the wholesaler member information and the product inquiry or order information targeting the wholesaler member can be inputted and the retailer member information and corresponding You will be able to enter information about the product's inquiry targeting retailers or the status of your order processing.

The product information registration and management step (c) judges whether there is a request for registration of the new product information for promotion from the authenticated retailer member or wholesaler member, inputs and registers the information together with the target member information, and registers the registered new product information to the targeted retailer member or consumer To the user terminal of the member (S111, S112). The product information transmission method at this time may be a method of periodically transmitting at predetermined time intervals set in advance, or a method of transmitting in real time may be applied. Also, in the product information registration and management step (c), it is possible to receive from the retailer member the consumer member information and the advertisement information for promoting the new product targeting the corresponding consumer member, and the retailer member information and the new product targeted for the retailer member It is possible to receive advertisement information for promotional purposes.

Although not illustrated in the drawings, the system of the present invention can be used in connection with a computer system such as a bank or a credit card company to charge a commodity selling cost between a wholesaler member and a retailer member or a registration fee required for new product information registration, The settlement of such a sales cost or a registration fee can be selected from a variety of methods such as a direct remittance method, a method using a bank transfer, a method of accumulating a reserve in advance, a credit card payment method, and the like. In the invention, a conventional electronic commerce payment method can be applied.

The processing operation and the operation effect of the real-time communication service providing system and method between the seller and the purchaser using the mobile terminal according to the present invention are as follows.

First, the first to third user terminals 10-30 download and install a mobile application (application), which is automatically connected to the real-time information delivery service providing server 100 at the same time as driving.

After the installation of the mobile application is completed, the real-time information delivery service providing server 100 activates the corresponding application and inputs a membership request and information to a consumer member, a retailer member, or a wholesaler member (Y branch of S101) The user information is received from each of the first to third user terminals 10-30 requesting the membership through the management unit 110 and is registered as a consumer member, a retailer member, or a wholesale merchant member, ).

When the login request is made again (S103), the user terminal 10-30 receives the user information input at the time of login and performs the member authentication through the authentication procedure of the consumer member, retailer member or wholesaler member (S104, S105 At this time, if the member authentication fails, a message indicating a member authentication error and membership registration is output (S106), and a member registration and management step for returning to the beginning is performed.

When the member authentication is completed (Y branch of S105), the real-time information delivery service providing server 100 receives real-time information from the consumer member, retailer member or wholesaler member through the real-time information delivery unit 120, (S107) whether information related to the processing status of the order is input together with the target member information.

If it is determined that the retailer member information, the product inquiry or order related information targeting the retailer member, the consumer member information from the user terminal 20 of the retailer member, Information on the processing status of the order or information on the wholesaler member information and product inquiries or orders targeting the wholesaler member, retailer member information from the user terminal 30 of the wholesaler member, (Y branch in S107), the real-time information delivery service providing server 100 searches the member database for the input target member information (S108), and the targeted consumer member or retailer member or wholesale The status of process-related information to the user terminal products to members of the inquiry or orders, in response to inquiries or orders will be delivered in real time (S109).

In addition, the real-time information delivery service providing server 100 performs a real-time reception notification process to the user terminal of the targeted consumer member, retailer member, or wholesaler member together with the real-time information delivery (S110) The result of processing can be used to allow instant confirmation of the delivered information.

The real-time information delivery service providing server 100 judges whether there is a request for registration of the new product information for promotion from the retailer member or the wholesaler member through the product information management unit 130, inputs the information together with the target member information, and registers the information in the product database 131 , The registered new product information is transmitted to the targeted retailer member or the user terminal of the consumer member in a preset manner (at a designated cycle or in real time) (S111, S112), so that the retailer- It is possible to provide advertising information for promoting a new product to a retailer member.

The above embodiments of the present invention include a computer readable medium including program instructions for performing various computer implemented operations. The computer-readable medium may include program instructions, data files, data structures, and the like, alone or in combination. Examples of the computer readable medium include magnetic media such as hard disks, floppy disks and magnetic tape, CD- An optical recording medium such as a DVD, a hardware device configured to store and execute program commands such as ROM, RAM, flash memory and the like. Examples of program instructions also include high-level language code that can be executed by a computer using an interpreter, as well as machine code, such as those produced by a compiler.

While the present invention has been particularly shown and described with reference to exemplary embodiments thereof, it is to be understood that the invention is not limited to the disclosed exemplary embodiments, but, on the contrary, Modification is possible. Accordingly, the spirit of the present invention should be understood only in accordance with the following claims, and all equivalents or equivalent variations thereof are included in the scope of the present invention.

10-30: user terminal 40: wireless network
100: Real-time information delivery service providing server
110: member management unit 111: member database
120: Real-time information delivery unit 130:
131: Product database

Claims (11)

A first user terminal, a second user terminal and a third user terminal connected to a real-time information delivery service providing server through a wireless network; And
Information related to the inquiry about the product or the order, the answer to the inquiry, or the processing status of the order from the first to third user terminals together with the target member information is input to the user terminal of the targeted consumer member, retailer member or wholesaler member in real time And a real-time information delivery service providing server for delivering a real-time communication service between the seller and the buyer using the mobile terminal.
The method of claim 1, wherein the real-
A member management unit for receiving user information of a consumer member, a retailer member, or a wholesaler member from the first to third user terminals, and registering and managing the consumer member, the retailer member, and the wholesaler member in the member database; And
Information related to the inquiry about the product or the order, the answer to the inquiry, or the processing status of the order from the first to third user terminals together with the target member information is input to the user terminal of the targeted consumer member, retailer member or wholesaler member in real time And a real-time information delivery unit for delivering the real-time communication service between the seller and the purchaser using the mobile terminal.
The apparatus of claim 2, wherein the real-
And real-time reception notification processing is performed on the user terminal of the targeted consumer member, retailer member, or wholesaler member along with the information transmission, using the mobile terminal.
The system according to claim 2 or 3, wherein the real-time information delivery service providing server comprises:
A merchandise information management unit for receiving merchandise information from a user terminal of a retailer member or a wholesaler member together with target member information and registering and managing the merchandise information in a merchandise database and transmitting the registered merchandise information to a targeted retailer member or a user terminal of a consumer member; Wherein the mobile terminal is a mobile terminal, and the mobile terminal is a mobile terminal.
The information processing apparatus according to claim 4,
And transmits the registered product information to a user terminal of a retailer member or a consumer member that is periodically targeted at predetermined time intervals.
The information processing apparatus according to claim 4,
And transmitting the registered product information to a user terminal of a retailer member or a consumer member targeted in real time.
A method for providing a service provided by the real-time information delivery service providing server, in a network system including a real-time information delivery service providing server to which a user terminal of a consumer member, a retailer member or a wholesaler member is connectable via a wireless network,
(a) a member registration and management step of registering and managing a consumer member, a retailer member, and a wholesaler member separately by receiving user information of a consumer member, a retailer member, or a wholesaler member; And
(b) a real-time information delivery step of receiving, in real time, information related to a product inquiry or order, an answer to an inquiry, or a processing status of an order, together with target member information, to a targeted consumer member or a user terminal of a retailer member or a wholesaler member The method of claim 1, wherein the mobile terminal is a mobile terminal.
8. The method of claim 7, wherein the step (b)
And real-time reception notification processing for a user terminal of a targeted consumer member, a retailer member, or a wholesaler member together with the real-time information delivery. .
9. The method according to any one of claims 7 to 8,
(c) a product information registration and management step of receiving and registering product information from a retailer or wholesaler member together with the target member information, and transmitting the registered product information to a user terminal of the targeted retailer member or consumer member; The method of claim 1, further comprising the steps of:
The method according to claim 9, wherein the product information registration and management step (c)
Wherein the predetermined time is periodically set at predetermined time intervals.
The method according to claim 9, wherein the product information registration and management step (c)
And real-time communication is performed simultaneously with registration of the goods information.

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