KR20140019602A - Method for providing community service of customer - Google Patents

Abstract

Provided is a technique capable of raising the interest and curiosity of customers about a store and increasing the utilization of the store. A method for providing a customer community service according to an embodiment of the present invention comprises the steps of: allowing a server providing the customer community service to receive code data, which a user receives from a manager of a store, through an input of the code data to an input unit of a user terminal; allowing the server to extract at least one code data, and store information and table information matching the received code data among store information and table information matching each of at least one code data; and allowing the server to provide the user terminal with the list of other users corresponding to code data having the same store information as the extracted store information. [Reference numerals] (AA) Start; (BB) End; (S10) Receive code data input from a user terminal; (S20) Extract store information and table information matching the received code data; (S30) Provide the list of other users corresponding to code data including the same store information

Description

How to Offer Customer Community Services {METHOD FOR PROVIDING COMMUNITY SERVICE OF CUSTOMER}

The present invention relates to a technology for providing a community service that can be used by customers in and out of the store in a store visited by a large number of customers such as catering companies, and specifically, customers using the store communicate using the community service, It is about technology to increase the return rate of the store by allowing attendance.

Recently, according to the change in the food culture and the drinking culture, the number of food stores that encourage customers to visit with the emotional system is increasing. Food stores are redesigning their interior or store purchasing systems and developing marketing strategies to attract customers.

On the other hand, the marketing strategy of the food industry, which has been popular in recent years, is to apply a service that allows customers in the store to interact with each other, so that customers can use content that can be of interest such as instant meetings. This strategy is the food industry marketing strategy that has recently attracted the most attention in that it is possible to interact with new people at low prices.

This conventional strategy has been implemented in such a way that customers can freely interact with each other in a store, or communicate with each other by using a coupon or the like.

However, in this case, the problems of reliability and rapport among customers have been pointed out. At the same time, it is very difficult to form and communicate with customers who do not know personal information or interests, and safety issues have been pointed out. Recently, as a problem such as a sexual assault incident occurs in a restaurant such as a club, it is pointed out that it is necessary to modify the marketing strategy to assist the exchange between customers in the store.

Accordingly, the present invention is to provide a technology that can provide a safe and healthy exchange culture, while providing a community service that can easily understand each other's interests or communicate with each other between customers in and out of the store. There is this.

In order to achieve the above object, the customer community service providing method according to an embodiment of the present invention, the server providing the customer community service, the user inputs code data issued from the manager of the store to the input means of the user terminal Receiving through; Extracting store information and table information matching the received code data from among at least one code data and store information and table information matching each of the at least one code data; And providing the user terminal with a list of other users corresponding to the code data having the same store information as the extracted store information.

After providing to the user terminal, providing a community service interface that can use the community service with any one user when receiving a selection input for any one user from the list of other users from the user terminal; It is preferable to further include.

In the providing of the community service interface, it is preferable to provide a message transmission / reception interface for transmitting and receiving text information with any one user to the user terminal.

The providing of the community service interface may include, when receiving an input for transmitting text information to the user, subtracting a service use point corresponding to the input for transmitting the text information from a point held by the user's account. It is preferable.

In the providing of the community service interface, when the point held by the user's account is less than a service use point corresponding to an input for transmitting the text information, information indicating that the point should be charged through an administrator terminal or a payment interface. It is preferable to transmit to the user terminal.

In the providing of the community service interface, it is preferable to subtract a service use point corresponding to the input for transmitting the text information only upon receiving the input for transmitting the first text information to any one user.

The providing of the community service interface may include providing the message transmission / reception interface to the user terminal such that a seat request menu, which is a menu for transferring the attendance request message to any one user, is displayed in one area of the message transmission / reception interface. It is desirable to.

In the providing of the community service interface, upon receiving a seat acceptance input from the terminal of any one user who receives the attendance request message, the state information of the user and the one user is switched from the unscheduled state to the attended state. It is desirable to.

The providing of the community service interface may include displaying status information of the user and any one user on a bulletin board in which users registered as a user of the store may register and view a post when switching to the attended state. It is desirable to.

In the providing of the community service interface, it is preferable to provide a seat request interface, which is an interface for transmitting a seat request message to the user, to the user terminal.

In the providing of the community service interface, upon receiving a seat acceptance input from the terminal of any one user who receives the attendance request message, the state information of the user and the one user is switched from the unscheduled state to the attended state. It is desirable to.

In the providing of the community service interface, it is preferable to provide member information of any one user to the user terminal.

According to the present invention, a user can easily inquire information of other users who are using the same store as the user through a simple operation of inputting a code through his portable terminal. You can also exchange messages with other users or apply for attendance, so you can easily interact with other users in the same store. At this time, it is possible to increase the reliability of other users through the information of other users, thereby increasing the safety of the exchange culture.

1 is a flowchart of a method of providing a customer community service according to an embodiment of the present invention.
2 illustrates a flow of providing a community service to a user terminal according to an embodiment of the present invention.
3 to 5 illustrate each example of the flow of community service provided to a user terminal according to an embodiment of the present invention.
6 to 12 illustrate examples of screens displayed on a user terminal according to an embodiment of the present invention.

Hereinafter, a method of providing a customer community service according to an embodiment of the present invention will be described with reference to the accompanying drawings.

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS Hereinafter, the present invention will be described in detail with reference to the accompanying drawings. The following embodiments are detailed description to help understand the present invention, and it should be understood that the present invention is not intended to limit the scope of the present invention. Accordingly, equivalent inventions performing the same functions as the present invention are also within the scope of the present invention.

In the following description, the same reference numerals denote the same components, and unnecessary redundant explanations and descriptions of known technologies will be omitted.

In the embodiments of the present invention, " communication ", " communication network ", and " network " The three terms refer to wired and wireless local area and wide area data transmission and reception networks capable of transmitting and receiving a file between a user terminal, a terminal of another user, and a download server.

In the present invention, the store means all the spaces where a large number of customers occupy a table or equivalent space, and can drink alcoholic beverages and foods. For example, spaces such as food stalls, indoor stalls, Japanese pubs, restaurants, and clubs may be examples of stores.

In addition, a table in a store generally means a unit occupied by customers in the store and using a service. The tables may be the same or different in size and may be set to identify the tables in units that can be moved independently.

1 is a flowchart of a method of providing a customer community service according to an embodiment of the present invention.

Referring to Figure 1, in the customer community service providing method according to an embodiment of the present invention, the server for providing a customer community service (hereinafter referred to as a server), the user terminal code data issued from the manager of the store user terminal Receiving through the input to the input means of the step (S10).

When a customer visits a store, they receive code data from the store's employees. Code data refers to any information that can identify stores and tables, such as text data or barcodes.

The customer may be issued code data through a digital device or a coupon. Code data may be fixed data, random according to a predetermined period, or generated by a code generation algorithm.

The user may input the issued code data by executing a program generated for the implementation of the present invention. The present invention can be implemented as a program that can be installed in a portable terminal. After the user downloads and installs an application for the service of the present invention on his terminal, the user can check a menu for inputting code data by executing the application. The user may then input code data through the input means of the terminal. The input code data is transmitted to the server by the signal generating means inside the application.

The server receiving the code data performs the step of extracting the store information and the table information matching the received code data from the database (S20).

In the database, information of a table input by a management terminal of a store may be stored together with information of a store registered for providing a service. In addition, different code data may be matched and stored in each table of the store. Each information may be structured and stored in a data table format.

Store information may be stored in an upper class of code data, and table information may be stored in a lower class of an upper class in which store information is stored. By the user terminal inputting the code data, information of a user corresponding to the user terminal inputting the code data may be matched to another class of the code data. The user's information can be managed by the database by running the application and registering the user.

Upon receiving the code data, the server may first match the user with the code data by using the information of the user terminal to which the code data is input. In addition, access to the database to extract the matched shop information and table information corresponding to the code data.

When the step S20 is performed, the server performs the step S30 of using the code data to provide the user terminal with a list of other users corresponding to the code data having the same store information as the store information extracted by the step S20. .

The list of users provided to the user terminal may also include table information matching the code data of the users, so that the user can easily check the information of the users located in the tables around them.

As such, when a user visits a store, the user can easily utilize a list of other users who use the store that he visited by inputting code data into a portable terminal such as his smartphone, and with a new sense of fun, This can increase the interest in the store.

2 illustrates a flow of providing a community service to a user terminal according to an embodiment of the present invention.

Referring to FIG. 2, the server first performs a step (S30) of providing the user terminal with a list of other users corresponding to code data having the same store information as the extracted store information.

Subsequently, the server performs a step S40 of receiving a selection input for one user from another user list from the user terminal.

The other user list may include brief profile information for the users, in addition to the table information where the other user is located as mentioned above. In the profile information, information, such as gender information and age information, that users want to appeal or set by the server may be displayed.

When the step S40 is performed, the server may perform a step (S41) of providing a community service interface that can use the community service with the terminal of the selected user, that is, any one user selected in step S40.

The community service interface provided in step S41 may include a message transmission / reception interface, a join request menu, and a user information inquiry menu in the present invention. However, it will be apparent that the community service interface in the present invention includes all interfaces similar to the above interface and menu.

This allows the user to check the information of other users identified through the code data, and to communicate and exchange with other users located in each table of the same store, thereby increasing the interest in the store and improving the store's information. You can increase your visit rate.

3 to 5 illustrate each example of the flow of community service provided to a user terminal according to an embodiment of the present invention. In the following description, a description of overlapping parts with FIGS. 1 and 2 will be omitted.

First, referring to FIG. 3, the server performs a step (S41) of providing a user interface with a community service interface that can use a community service with any one user selected in the embodiment of FIG. 2.

At this time, when receiving a selection input for the seat request menu from the community service interface from the user terminal, the server performs a step (S42) of transmitting a seat request signal from the user terminal to the terminal of any one selected user.

In the present invention, the seat request signal may include profile information of the user who selected the seat request menu, a short text message that can be input by the user who selected the seat request menu, or a seat request message that can be selected or preset in the store.

The attendance request menu in FIG. 3 refers to a menu displayed in an application that exists separately from the message transmission / reception interface. The user may select one of the users from the list and select the attendance request menu to request joining with one user.

After the execution of step S42, when the attendance acceptance input is not received, the attendance fails, but when the attendance acceptance input is received from any one user who receives the attendance request signal, the server considers that the attendance of both users is completed, both users, That is, state information of the user who transmitted the attendance request signal and the user who selected the attendance acceptance menu is changed (S43).

In the present invention, the status information means toggle information that is automatically converted by the server or converted by an input to the server of the administrator. Status information is managed so that data can be toggled to confirm whether or not the user is present. In other words, the status information is unscheduled before both users are attended, and if it is determined that the attendance is completed, the status information is converted to the attended status.

At this time, the server may perform a step (S44) of controlling the user registered as a user of the store to output information on the fact of the attendance on the bulletin board that can register and view the post. Through this, users can check who attended and have expectations and interest about attendance. Of course, by providing the user terminal with an interface that can be set to public or private in outputting information about the fact that the bulletin board, it is also possible to protect the user's personal information.

Meanwhile, in FIG. 4, the server first performs a step (S41) of providing a community service interface for using a community service with a user's terminal. In this case, when the server receives a selection input for a message transmission / reception interface capable of transmitting and receiving text information with one user, the server may provide a message transmission / reception interface to the user terminal to transmit and receive a message with one user selected by the user. Can provide services.

In this case, with reference to the embodiment of FIG. 3, the server may receive an input for transmitting a message or a selection input for the attendance request menu (S45).

In this case, the server subtracts a service use point, which is a point for using a service corresponding to the selection input entered according to the step S45, from a point included in the user account registered by the user, that is, managed by the user. Step S46 is performed.

In this case, the server additionally indicates that the point held by the user's account is less than the service use point for the service provided by the menu that should be used to send text information or request to join, indicating that the point should be charged for the use of the service. The signal may be transmitted to the user terminal.

In this case, in order to use the service, the user may pay cash to the manager in the store to charge the point through the manager terminal, or charge the point through the payment interface inside the application.

On the other hand, in order to induce convenience of service use and a lot of use, when deducting a point, the point may be deducted only at the first character transmission or may be set so that the point is deducted only when transmitting the meeting request signal.

In other words, only the user who first sends a text message to open a chat room, or sends a request to join a seat, spends points, receives and responds to a text message, or responds to a response again. If you do this, you can prevent the points from being deducted.

In addition, the attendance request menu mentioned in the embodiments of FIGS. 2 and 3 may be included in the message transmission / reception interface. That is, as mentioned above, the attendance request menu is not popped up when one user is selected from the list of users other than the message transmission / reception interface, and the message request / reception interface is displayed in one area in the message transmission / reception interface between two users. To provide.

Through this, users can form a consensus through sufficient dialogue, and then determine whether to attend, thereby increasing safety and reliability in using a service.

Referring to FIG. 5, when the server performs a step S40 of receiving a selection input for one user from another user list, providing the member information of the selected user to the user terminal S47. Perform

Before sending a message or requesting attendance, the user may check the information on the user he is interested in to increase interest or check the information on the user's personal identity and may want a safe exchange. To this end, it is possible to provide the above information to view the user's member information.

6 to 12 illustrate examples of screens displayed on a user terminal according to an embodiment of the present invention. In the following description, portions overlapping with the description of Figs. 1 to 5 will be omitted.

First, FIG. 6 shows an example of a bulletin board 100 in which a post posted by another user can be checked. This bulletin board is a kind of community that can be checked without visiting the store without entering code data, and the user registered as a member of the store can freely register the post 101 or display the status information of the users who have succeeded in attending. (102) can be confirmed.

7 illustrates an example of the code data input screen 110. The user who visited the store selects the code data input menu of the application and inputs code data received from an employee such as a store manager in the text input window 111.

8 shows an example of a user list 120 after entering code data. In the user list 120, the user information 120 may list and confirm the brief information 121 of other users in the same store as the user.

Status information (122, 123) is information that can determine whether or not, the user is to distinguish between the user currently set to the unsuccessful status information 123 and the user set to the seat status information 122, or You can choose who you want to attend.

9 shows a member information screen 130. As mentioned above, when one user is selected from a list of other users, a community service interface may be output to the user terminal.

In the embodiment of FIG. 9, the member information and the community service interface are illustrated as an example, and when the detailed profile 131 is selected on the member information screen 130, the member may input his or her information. have.

In this case, the user may send and receive a message with the selected user by selecting the message sending menu 132 and using the message transmitting and receiving interface. On the other hand, by selecting the attendance request menu (133) can immediately request the attendance to the user.

The previous post list 134 can check the information on the posts that the user has registered using the bulletin board and the like. In this way, the user can select whether or not to exchange by checking the interests of the user.

FIG. 10 shows an example of the guide screen 140 when the point possessed by the user is less than the point required to use the corresponding service. The user may check this to check the points necessary to use the community service, and may charge the points.

11 illustrates an example of the message transmission and reception interface screen 150. The user and the other user may check each other's messages through the conversation screen 151. Meanwhile, the message to be transmitted may be input through the chat window 152.

As mentioned above, the attendance request menu 153 may be displayed on the message transmission / reception interface screen 150. This allows the user to divide the conversation enough to form a mutual consensus and apply for a seat.

An example of the seating completion screen 160 is illustrated in FIG. 12. The attendance completion screen 160 may be displayed in the message transmission / reception interface screen 150 of FIG. 11 or through a separate popup screen.

The customer community service providing method according to the above-described embodiment of the present invention may be executed by an application basically installed in the terminal (which may include a program included in a platform or an operating system basically mounted in the terminal). In addition, the application may be executed by an application (ie, a program) directly installed on a terminal through an application providing server such as an application store server, an application, or a web server related to the corresponding service. In this sense, the method for providing a customer community service according to the embodiment of the present invention described above is implemented as an application (that is, a program) that is basically installed in a terminal or directly installed by a user, and is provided in a computer-readable recording medium such as a terminal. Can be recorded.

Such a program may be recorded on a recording medium that can be read by a computer and executed by a computer so that the above-described functions can be executed.

As described above, in order to execute the customer community service providing method according to each embodiment of the present invention, the above-described program may be coded in a computer language such as C, C ++, JAVA, or machine language that can be read by a computer processor (CPU). It may include (Code).

The code may include a function code related to a function or the like that defines the functions described above and may include an execution procedure related control code necessary for the processor of the computer to execute the functions described above according to a predetermined procedure.

In addition, such code may further include memory reference related code as to what additional information or media needed to cause the processor of the computer to execute the aforementioned functions should be referenced at any location (address) of the internal or external memory of the computer .

In addition, when a processor of a computer needs to communicate with any other computer or server, etc., to perform the above-described functions, the code may be stored in a computer's communication module (e.g., a wired and / ) May be used to further include communication related codes such as how to communicate with any other computer or server in the remote, and what information or media should be transmitted or received during communication.

The functional program for implementing the present invention and the related code and code segment may be implemented by programmers of the technical field of the present invention in consideration of the system environment of the computer that reads the recording medium and executes the program, Or may be easily modified or modified by the user.

Examples of the computer-readable recording medium on which the above-described program is recorded include ROM, RAM, CD-ROM, magnetic tape, floppy disk, optical media storage, and the like.

Also, the computer-readable recording medium on which the above-described program is recorded may be distributed to a computer system connected via a network so that computer-readable codes can be stored and executed in a distributed manner. In this case, any of at least one of the plurality of distributed computers may execute some of the functions presented above and transmit the result of the execution to at least one of the other distributed computers, and transmit the result The receiving computer may also perform some of the functions described above and provide the results to other distributed computers as well.

In particular, a computer-readable recording medium recording an application, which is a program for executing a method of providing a customer community service, according to an embodiment of the present invention, may be an application store server, an application, or a web server associated with a corresponding service. It may be a storage medium (eg, a hard disk, etc.) included in an application provider server such as a hard disk or the application providing server itself.

The computer which can read the recording medium which recorded the application which is a program for implementing the customer community service provision method which concerns on each embodiment of this invention is not only general PCs, such as a desktop or a notebook, but also a smart phone, a tablet PC, a PDA. (Personal Digital Assistants) and mobile terminals, such as mobile communication terminal may be included, as well as it should be interpreted as any computing device (Computing).

In addition, a computer capable of reading a recording medium recording an application that is a program for executing a method of providing a customer community service according to an embodiment of the present invention is a mobile device such as a smart phone, a tablet PC, a personal digital assistant (PDA) and a mobile communication terminal. In the case of a terminal, the application may be downloaded from the application providing server to a general PC and installed on the mobile terminal through a synchronization program.

While the present invention has been described in connection with what is presently considered to be the most practical and preferred embodiments, it is to be understood that the invention is not limited to the disclosed embodiments. That is, within the scope of the present invention, all of the components may be selectively coupled to at least one. In addition, although all of the components may be implemented as one independent hardware, some or all of the components may be selectively combined to perform a part or all of the functions in one or a plurality of hardware. As shown in FIG. Codes and code segments constituting the computer program may be easily inferred by those skilled in the art. Such a computer program can be stored in a computer-readable storage medium, readable and executed by a computer, thereby realizing an embodiment of the present invention. As a storage medium of the computer program, a magnetic recording medium, an optical recording medium, or the like can be included.

It is also to be understood that the terms such as " comprises, "" comprising," or "having ", as used herein, mean that a component can be implanted unless specifically stated to the contrary. But should be construed as including other elements. All terms, including technical and scientific terms, have the same meaning as commonly understood by one of ordinary skill in the art to which this invention belongs, unless otherwise defined. Commonly used terms, such as predefined terms, should be interpreted to be consistent with the contextual meanings of the related art, and are not to be construed as ideal or overly formal, unless expressly defined to the contrary.

The foregoing description is merely illustrative of the technical idea of the present invention, and various changes and modifications may be made by those skilled in the art without departing from the essential characteristics of the present invention. Therefore, the embodiments disclosed in the present invention are intended to illustrate rather than limit the scope of the present invention, and the scope of the technical idea of the present invention is not limited by these embodiments. The scope of protection of the present invention should be interpreted by the following claims, and all technical ideas within the scope equivalent thereto should be construed as being included in the scope of the present invention.

Claims (13)

A server that provides customer community services
Receiving, by the user, code data issued from an administrator of a store through an input to an input means of a user terminal;
Extracting store information and table information matching the received code data from among at least one code data and store information and table information matching each of the at least one code data; And
And providing the user terminal with a list of other users corresponding to the code data having the same store information as the extracted store information to the user terminal. The method of claim 1,
After providing to the user terminal,
And providing a community service interface that can use community service with any one user upon receiving a selection input for any one user from the list of other users from the user terminal. How to provide community services. 3. The method of claim 2,
Providing the community service interface,
And providing a message transmission / reception interface for transmitting and receiving text information with the user to the user terminal. The method of claim 3,
Providing the community service interface,
And receiving the input for transmitting the text information to the user, subtracting the service use point corresponding to the input for transmitting the text information from the point held by the user's account. 5. The method of claim 4,
Providing the community service interface,
When the point held by the user's account is less than the service use point corresponding to the input for transmitting the text information, information indicating that the point needs to be charged through the manager terminal or payment interface is transmitted to the user terminal. How to provide customer community services. 5. The method of claim 4,
Providing the community service interface,
And deducting a service use point corresponding to the input for transmitting the character information only upon receiving the input for transmitting the first character information to the one user. 3. The method of claim 2,
Providing the community service interface,
And providing the message transmission / reception interface to the user terminal so that a seat request menu, which is a menu for transmitting the attendance request message to any one user, is displayed in one area of the message transmission / reception interface. . The method of claim 7, wherein
Providing the community service interface,
When receiving a seat acceptance input from the terminal of any one user receiving the seat request message, the customer community service providing method characterized in that to switch the state information of the user and the user from the unscheduled state to the seated state . 9. The method of claim 8,
Providing the community service interface,
When switching to the seated state, the user community service providing method characterized in that the user registered as a user of the store to display and post the bulletin board, the status information of the user and any one user . 3. The method of claim 2,
Providing the community service interface,
And providing a seat request interface to the user terminal, the interface for transmitting a seat request message to the user. 11. The method of claim 10,
Providing the community service interface,
When receiving a seat acceptance input from the terminal of any one user receiving the seat request message, the customer community service providing method characterized in that to switch the state information of the user and the user from the unscheduled state to the seated state . 3. The method of claim 2,
Providing the community service interface,
And providing member information of the user to the user terminal. A server that provides customer community services
Receiving, by the user, code data issued from an administrator of a store through an input to an input means of a user terminal;
Extracting store information and table information matching the received code data from among at least one code data and store information and table information matching each of the at least one code data; And
And providing the user terminal with a list of other users corresponding to the code data having the same store information as the extracted store information to the user terminal. Computer-readable recording media.

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