KR20130065839A

KR20130065839A - Method and system for integrated service of information providing service and business agent service, and computer-readable recording medium for the same

Info

Publication number: KR20130065839A
Application number: KR1020110128321A
Authority: KR
Inventors: 김병수
Original assignee: 김병수
Priority date: 2011-12-02
Filing date: 2011-12-02
Publication date: 2013-06-20

Abstract

PURPOSE: A method for providing an integration type member service which provides information and a proxy work service, a system thereof, and a recording medium thereof are provided to improve reliability of knowledge information or proxy work by securing accuracy and recentness of the knowledge information. CONSTITUTION: A request service is received from a member(S100). Member information, request service information of the member, and category information of a request service are inputted(S110). The member information and request service information of the member are transmitted to a manager terminal(S120). When an information search request necessary for performance of the request service is received from the manager terminal, knowledge information is searched through a knowledge management system and provides a result to the manager terminal(S130,S132,S134). A manager performs the request service(S140). A performance result for the request service is stored in a service history database by receiving the performance result from the manager terminal(S150). [Reference numerals] (S100) Receive a request service from a member; (S110) Input member information, request service information of a corresponding member, and category information of a corresponding requested service; (S120) Transmit the member information and the request service information of the corresponding member to a manager terminal of a corresponding category; (S130) Request manager terminal information search?; (S132) Search corresponding knowledge information through a knowledge management system; (S134) Provide a search result to the manager terminal; (S140) Perform a service requested by a manager; (S142) Knowledge information/omission of the knowledge management system; (S144) Request to modify and add knowledge information; (S150) Receive a requested service performing result from the manager terminal and stores the same in a service history DB; (S160) Input information about satisfaction from a member terminal and store in the service history DB; (S200) Input and maintain the knowledge information in the knowledge management system; (S210) Verify the inputted and maintained knowledge information

Description

Method and system for providing integrated membership system and recording media for providing information and agency services {Method and System for Integrated Service of Information Providing Service and Business Agent Service, and Computer-readable Recording Medium for the same}

The present invention relates to a method and system for providing an integrated membership service providing information and agency service, and a recording medium thereof.

According to the present invention, to provide a customized service of various categories of information provision, agency service provision, information / agency service interworking provision to meet the various needs of the members, in particular, information research personnel, information provision staff, agency service provision staff, information / Provides a mutual organic knowledge information input and verification system between each person's terminal and knowledge management system of the person in charge of interworking / providing work to improve the effectiveness of information and agency work provided to members in proportion to the experience of providing the service. Provided are a method and system for providing integrated membership service and a recording medium for providing information and agency service.

As social life becomes more complex and time is not available, an information service that examines and provides personalized knowledge information of various contents needed by consumers, or an agency that does tasks that consumers cannot handle directly due to time or space limitations. Business services are being introduced.

Examples of such information may include various travel information, entrance examination information, school information, event information, concert information, gift information, and restaurant information. Examples of agency services include various medical services, interpreters, concert / travel reservations, and gifts. Purchases, performance services for the elderly and the disabled, and school reservations.

Recently, a model of operating such information service or agency service as a dedicated membership service, rather than a one-time service, has been proposed. Such a service is also called a concierge service.

One of the most important factors in the effectiveness of the concierge service is the reliability of the knowledge information provided through the service or the underlying knowledge information for processing the agency service.

That is, if there is an error in the knowledge information provided through the concierge service from the consumer's point of view, or if the quality of the agency service is lower than the required level due to an error or omission in the underlying knowledge information, the concierge service itself cannot be trusted. Considering this point, it is necessary for the concierge service provider to accumulate various knowledge information that is the basis of the concierge service, but to secure the accuracy and up-to-dateness of the knowledge information.

In this regard, as an example of the prior art related to the accumulation of knowledge information, Korean Patent Publication No. 10-2009-0123579 (published date 2009.12.02) has been proposed. The prior art recommends a user based on a variety of valuable experiences, such as stories spoken through friends, family, or acquaintances, for charts requested for recommendation to share wisdom, by adding items as non-professional items, etc. The main idea is to evaluate the recommended information by means of ranking, ranking games, etc., and present the verified charts evaluated by a certain number of the public as valuable information gathering the wisdom of the public.

However, although the prior art method improves the credibility of information through multiple verifications, it was fundamentally limited to be applied to the concierge service which provides high-quality knowledge information or personal agency service based on it. . For example, the concierge service may be treated with information that cannot be disclosed to an unspecified number depending on the contents of the service, and due to the nature of providing a membership system, the information provided by the unspecified number is not directly verified. There was a great risk in providing the members with confidence.

In addition, since the knowledge information required in the concierge service may be information that is not previously known to the general public, or may be information that does not want to be disclosed online even if there is a person who knows the general public, There was even more limit.

The present invention has been made in order to solve such a conventional problem, to provide a customized service of various categories of information provision, agency service provision, information / agency service interworking to meet the various needs of members, in particular, information research personnel, Provides information input and verification system mutually organic between the person in charge of providing information, the person in charge of providing agency, the person in charge of interworking with information / agent service and the knowledge management system, thereby providing the validity of the information and agency provided to the members. The purpose of the present invention is to provide a method and system for providing an integrated membership system for providing information and agency services that can be cumulatively improved in proportion to the experience provided, and a recording medium thereof.

One embodiment of the present invention for achieving the above object, is executed in the membership service providing system connected to the member terminal or the person in charge of the terminal, the knowledge management system and the network, to provide information and agency services integrated A method for providing a membership system for a service, the method comprising: (a) receiving member information, requested service information of a member, and category information of the requested service, wherein the category is one of categories of information provision, agency service, and information / agent service interworking. Which one; (b) transmitting the member information and the requested service information of the corresponding member to the person in charge of the corresponding category based on the category information of the requested service, wherein the person in charge provides information, agency service, and information / agent service interworking; Responsible for at least one of the services; (c) searching for the corresponding knowledge information through a knowledge management system when a request for information search necessary to perform the requested service from the person in charge of the person is received, and providing the result to the person in charge of the person in charge; And (d) receiving a result of performing the request service from a corresponding terminal in charge and storing the result in a service history DB.

According to another aspect of the present invention, there is provided a computer-readable recording medium having recorded thereon a program for executing each step of the information providing and agency service providing integrated membership system providing method.

One embodiment according to another aspect of the present invention, a member terminal or a representative terminal, connected to the knowledge management system and the network, a member service providing system for performing information providing and agency services integrated, member information and Means for receiving the requested service information of the corresponding member and category information of the requested service, wherein the category is any one of categories of information provision, agency service provision, and information / agent service interlocking provision; Means for transmitting the member information and the requested service information of the member to a person in charge of the category based on the category information of the requested service, wherein the person in charge provides at least one of information providing, agency service, and information / agent service interworking. Responsible for the services of; Means for retrieving the corresponding knowledge information through the knowledge management system when the information retrieval request necessary for the performance of the requested service is received from the person in charge of the person in charge of the person in charge of the person in charge; And means for receiving a result of performing the request service from a corresponding person in charge terminal in a service history DB.

According to the present invention, in providing customized services in various categories of information provision, agency service provision, and information / agent business interworking provision to meet various needs of members, providing the members with accuracy and up-to-date knowledge information There is an advantage of improving the reliability of knowledge information or agency work.

In particular, the information provided to the members by providing a mutual organic knowledge information input and verification system between the terminal of the person in charge of investigation of information, the person in charge of providing information, the person in charge of providing agency, the person in charge of interworking with information / agent service and the knowledge management system. To improve the effectiveness of the agency work cumulatively in proportion to the experience of providing the service.

In addition, through a feedback from the person in charge or member about the result of the service, it provides a system to further increase the reliability of the knowledge information.

In addition, in accumulating such knowledge information, the information reliability that is continuously verified through actual service performance results is used instead of using unverified information already provided by the unspecified majority or information that is already open to the public. It has the advantage of maximizing in real time.

In addition, since the input and verification of knowledge information is carried out through an organic interconnection system of information research personnel, information provision staff, agency service staff, and information / agent business interworking staff directly involved in the provision of membership services, knowledge Along with the advancement of the knowledge information stored in the management system, there is an advantage that the personal competence of each person in charge can be improved.

1 is an overall configuration diagram of an integrated membership service system providing information and agency services according to an embodiment of the present invention,
2 is a functional perspective configuration diagram of an integrated member system service system for providing information and agency service according to an embodiment of the present invention;
3 is an overall flowchart of a method for providing an integrated membership service providing information and agency service according to an embodiment of the present invention;
4 is a detailed flowchart of a process of inputting / maintaining and verifying knowledge information of a method for providing an integrated membership service providing information and agency service according to an embodiment of the present invention.

The present invention can be embodied in many other forms without departing from the spirit or main features thereof. Accordingly, the embodiments of the present invention are to be considered in all respects as merely illustrative and not restrictive.

The terms first, second, etc. may be used to describe various components, but the components should not be limited by the terms. The terms are used only for the purpose of distinguishing one component from another. For example, without departing from the scope of the present invention, the first component may be referred to as a second component, and similarly, the second component may also be referred to as a first component. And / or < / RTI > includes any combination of a plurality of related listed items or any of a plurality of related listed items.

When a component is referred to as being "connected" or "connected" to another component, it may be directly connected to or connected to that other component, but it may be understood that other components may be present in between. Should be. On the other hand, when an element is referred to as being "directly connected" or "directly connected" to another element, it should be understood that there are no other elements in between.

The terminology used herein is for the purpose of describing particular example embodiments only and is not intended to be limiting of the present invention. Singular expressions include plural expressions unless the context clearly indicates otherwise. In the present application, the terms "comprises", "having", "having", and the like are intended to specify the presence of stated features, integers, steps, operations, components, Steps, operations, elements, components, or combinations of elements, numbers, steps, operations, components, parts, or combinations thereof.

Unless defined otherwise, all terms used herein, including technical or scientific terms, have the same meaning as commonly understood by one of ordinary skill in the art. Terms such as those defined in commonly used dictionaries are to be interpreted as having a meaning consistent with the contextual meaning of the related art and are to be interpreted as either ideal or overly formal in the sense of the present application Do not.

Hereinafter, preferred embodiments of the present invention will be described in detail with reference to the accompanying drawings, wherein like or corresponding elements are denoted by the same reference numerals, and a duplicate description thereof will be omitted. In the following description of the present invention, if it is determined that the detailed description of the related known technology may obscure the gist of the present invention, the detailed description thereof will be omitted.

Hereinafter, a member service providing system connected to a member terminal or a person in charge of the terminal, the knowledge management system, and the network will be described as an embodiment.

Each term used below may be understood as the following meanings, unless specially defined otherwise.

"Member" means a person who has subscribed to a service provider in order to receive information and / or agency service. "Members" may be paid members who have paid a separate annual fee, or they may be free members who have gone through the normal membership process.

"Member terminal" is a terminal used by the member to access a system for providing a service through a network to receive a service request or a response thereto, and in terms of hardware, a wireless terminal such as a wired terminal or a smartphone such as a PC. It can be any one of the terminals. "Member terminal" is an expression of a functional point of view, and does not necessarily mean that a specific terminal is in possession or control of a specific member in hardware.

"Contact Person" is an employee who works through a relationship such as employment or contract with the service provider, and is in charge of one or more of information provision, agency service provision and information / agent interworking provision.

"Contact terminal" is a terminal used by the person in charge to access or receive information necessary for work by accessing a membership service providing system or a knowledge management system. In terms of hardware, a wireless terminal such as a wired terminal or a smartphone such as a PC It can be any one of the terminals. A “contact person terminal” is an expression of a functional view and does not necessarily mean that a specific terminal is in possession or control of a specific person in hardware.

"Knowledge management system" is a system for classifying, processing, storing, and providing the requested knowledge information in the form of a database. The knowledge management system may be implemented separately from the membership service providing system, and a function module in the membership service providing system. It may be implemented as.

"Membership service provision system" is a system operated by the service provider, the member's subscription application, member information management, providing information and agency services, service requests for each category of information / agency service interworking provision, assignment of staff, It is a system that performs knowledge information input / output management and service processing result management through linkage with knowledge management system.

"Providing information" is a service whose main purpose is to provide specific knowledge information requested by a member, for example, providing various travel information, entrance examination information, school information, event information, concert information, gift information, and restaurant information. This can be

"Providing agency service" is a service whose main purpose is to perform a specific task requested by the member, for example, various protocols, interpreters, concert / travel reservations, gift purchase, performance services for the elderly or disabled, attendance Reservations can be made.

"Information / agent service interworking provision" means a service combined with the "providing information" and "providing agency services".

"Information survey" means an information research officer surveys knowledge information through automatic web search or other various survey / collection activities.

1 is an overall configuration related to the information providing and agency service providing integrated membership service system according to an embodiment of the present invention, Figure 2 is a functional perspective of the information providing and agency service providing integrated membership service system according to an embodiment of the present invention It is a block diagram.

Is connected through the member terminal 100 or the person in charge terminal 400, the knowledge management system 200 and the network 10, the member service providing system 300 is provided for integrally providing information and agency service provision . The person in charge terminal 400 according to the work content of each person in charge, the information investigation person in charge terminal 410, information provision person in charge terminal 420, agency service provider person in charge 430, information / agency service interworking provision person in charge terminal 440 ) Can be separated.

The membership service providing system 300 or the knowledge management system 200 executes a program for processing a request operation of a corresponding system on a conventional computer having a computing element such as a central processing unit, a system DB, a system memory, an interface, and the like. It may be implemented in the form. The description of such a general configuration of the computer is omitted, and hereinafter, the description will be made focusing on the configuration of the functional aspects required for the description of the embodiments of the present invention.

In addition, the member terminal 100 or the person in charge of the terminal 400 connected to each of the system (200,300) 400 is connected via a conventional wired or wireless network, such as the Internet or intranet, description of the conventional configuration of such a network is omitted for convenience. do.

The membership service providing system 300 will be described in more detail.

The membership service providing system 300 includes means for receiving member information, requested service information of the member, and category information of the requested service. The category may be any one of categories of information provision, agency service provision, and information / agent service interworking provision. Such means may be, for example, the service request acceptor 304 of FIG. 2.

In addition, the member service providing system 300 includes means for transmitting the member information and the requested service information of the member to the person in charge of the category 400 based on the category information of the requested service. Such means may be, for example, the assignee processing unit 306 of FIG. 2.

In addition, the member service providing system 300, when the information search request for the performance of the request service in charge from the person in charge of the terminal 400 is received, the corresponding knowledge information through the knowledge management system 200, and the Means for providing a result to the person in charge terminal 400. Such means may be, for example, the knowledge information search request processor 308 of FIG. 2.

In addition, the membership service providing system 300 is provided with a means for receiving the result of performing the requested service from the person in charge of the terminal 400 in the service history DB (340). Such means may be, for example, the service result processor 310 of FIG. 2.

Preferably, the membership service providing system 300 includes means for inputting and maintaining knowledge information in the knowledge management system 200 and means for verifying the input and held knowledge information. Such means may be, for example, the knowledge information management unit 350 of FIG. 2.

In addition, the member service providing system 300 is provided with a control unit 312 for controlling the operation of each component as a whole, information with the member terminal 100 or the person in charge terminal 400, knowledge management system 200, etc. An interface unit 302 for input / output processing is provided. In addition, a security / encryption processing unit 320 that performs a security management function of information input and output processing is provided, a member DB 330 is stored and managed each member information is provided.

On the other hand, the member system service providing system 300 may directly request any one of the categories of information providing, agency service, information / agency service interworking provided from the member terminal 100 connected via a network such as wired and wireless Internet, After a member of a member service provider receives a request service through a general wired / wireless telephone network such as a PSTN, a service request may be input through an employee's terminal (not shown).

3 is an overall flow chart of a method for providing integrated service providing information and agency services according to an embodiment of the present invention, Figure 4 is a knowledge of the method for providing integrated service providing information and agency services according to an embodiment of the present invention Detailed flow chart of information input / retention and verification process.

The request service is received from the member (S100).

The member information, the requested service information of the corresponding member, and category information of the requested service are received (S110). The category may be any one of categories of information provision, agency service provision, and information / agent service interworking provision.

Receipt and input of such a request service, as described above, may directly request a service of any one of the categories of information provision, agency service provision, information / agency interworking provision from member terminals connected via a network, such as wired and wireless Internet, After receiving a request service by an employee of a member service provider through a general wired / wireless telephone network such as a PSTN, a service request may be input through a staff terminal (not shown) of the employee. In S100 of FIG. 3, a dotted line indicates a case where an offline reception of an employee is intervened, and a solid line means a case where an online reception such as a web connection is made. In the case of a block in which a dotted line and a solid line are displayed together, it means that an online or offline behavior can be selectively performed. In FIG. 3 and FIG. 4, each block of S140 and S200 has the same meaning.

Based on the category information of the requested service, the member information and the requested service information of the corresponding member are transmitted to the person in charge of the corresponding category (S120). The person in charge is in charge of at least one service of providing information, providing agency services, interlocking information / agency services.

When the information search request for performing the request service in charge from the person in charge is received (S130), the corresponding knowledge information is searched through the knowledge management system (S132), and the result is provided to the person in charge of the person in charge (S134). .

The person in charge of the request service performs the request service (S140).

The execution result of the requested service is received from the corresponding person terminal and stored in the service history DB (S150).

After that, preferably, the received information about the satisfaction from the member terminal for the completed request service is received and stored in the service history DB (S160).

On the other hand, as a premise of the step S130, the step of inputting and maintaining the knowledge information in the knowledge management system (S200), and the step of verifying the input and maintained knowledge information (S210) is preceded.

Referring to FIG. 4, the knowledge information is information collected and surveyed by an information investigator (S201), and may be input through the corresponding information investigator terminal (S202). Based on the search condition (S203), the information may be investigated and collected through the automatic web search (S204). This distinction is determined by the nature of the knowledge information being investigated. For example, if the information researcher can research only by searching the web, such as the Internet, the automatic search engine can be used to set the search conditions and automatic search. There are a variety of ways to enter information that has been researched and collected.

On the other hand, the verification is performed in such a way that the request for verification to the person in charge of the information providing, agency service provision, information / agency services interlocking service providing personnel, and receives the verification results from the corresponding terminal in response to the verification request.

Referring to FIG. 4, in accordance with the type of knowledge information (S211), when the knowledge information to be verified is information that can be verified through online information retrieval, a request for verification and verification are made to the person in charge of the information service service person (S212). ), When the knowledge information to be verified is information that can be verified through on-site due diligence or a corresponding work performance experience, a request for verification and verification is made to a representative terminal of a person in charge of providing an agency service or an information / agent service interworking service (S213).

In addition, if the knowledge information to be verified can be verified through on-line information retrieval and can be verified through on-site due diligence or experience, the first request for verification and verification is made to the person in charge of the information service representative. (S214), the second verification request and verification to the terminal of the person in charge of providing the agency service or information / agency service interworking service provider for the first verification result (S215).

Determination of the type of knowledge information, for example, a separate knowledge information management staff may individually determine each information input through the step of the step S200 through the corresponding person in charge, or the information research personnel of S200 While inputting the information, it may be a method of inputting the type of knowledge information together, or it may be a method of sequentially checking to each person in charge of the information providing, agency service, information / agency service interlocking service provided.

In addition, the verification result verified in accordance with each verification request of S212, S213, S215 is input through the corresponding person terminal, and stored in the knowledge management system. At this time, the verification result is processed according to the verification result such as whether the verification passes, whether the modification is necessary or not.

On the other hand, after the step S140, if the knowledge information of the knowledge management system input from the person in charge of the terminal (S142 ~ S144), the step of correcting the input and maintenance of the knowledge information in the knowledge management system (S200) and In addition, verifying the corrected input and the maintained knowledge information (S210) is further performed. The corrected input and the verified knowledge information are provided to the person in charge of the request service.

In this case, the knowledge information is information collected and investigated by the information research personnel, which is input through the corresponding information research staff, or based on the search conditions set by the information research staff, It becomes either one.

In addition, the verification is performed in such a way that a request for verification to the person in charge of the person in charge of providing information, agency services, information / agency services interlocking service provided, and receives a verification result from the corresponding person in response to the verification request.

In addition, after the step S140, in the case of receiving input from the person in charge of the knowledge management system that needs to be added to the knowledge management system (S142 ~ S144), the step of additionally input and maintain the knowledge information in the knowledge management system (S200) And, the step of verifying the additional input and maintained knowledge information (S210) is further performed. The additional input and verified knowledge information is provided to the person in charge of the request service terminal.

In this case, the knowledge information is information collected and surveyed by the information research personnel, which is input through the corresponding information research staff, or information collected and researched through an automatic web search based on a search condition set by the information research staff. Will be either.

On the other hand, in the step S150, the execution result is information on whether or not the normal completion of the request service, information on the manner of performing the request service, information related to the validity of the knowledge information of the knowledge management system utilized during the execution of the request service, knowledge management system It includes at least one of the request information about the knowledge information that needs to be added to.

At this time, if the information on the execution method of the requested service includes information on the performance of the agency, whether the agency was directly performed by the person in charge or by an external agency, if performed by the external agency Further includes at least one information of company information and work reliability information of the corresponding external agency as the performance result.

Embodiments of the present invention include computer readable media including program instructions for performing various computer implemented operations. The computer readable medium may include program instructions, data files, data structures, etc. alone or in combination. The media may be those specially designed and constructed for the present invention or may be those known to those skilled in the computer software. Examples of computer-readable media include magnetic media such as hard disks, floppy disks and magnetic tape, optical recording media such as CD-ROMs and DVDs, magneto-optical media such as floppy disks, and ROMs, And hardware devices specifically configured to store and execute the same program instructions. The medium may be a transmission medium such as an optical or metal line, a wave guide, or the like, including a carrier wave for transmitting a signal designating a program command, a data structure, or the like. Examples of program instructions include machine language code such as those produced by a compiler, as well as high-level language code that can be executed by a computer using an interpreter or the like.

100: member terminal 200: knowledge management system
300: integrated membership system
400: person in charge terminal

Claims

As a member system or a person in charge of the terminal, the knowledge management system is run in a membership service providing system that is connected through a network, and a member service providing method for performing information providing and agency services integrated,
(a) receiving the member information, the requested service information of the corresponding member, and category information of the requested service, wherein the category is any one of categories of information provision, agency service provision, and information / agent service interworking provision;
(b) transmitting the member information and the requested service information of the corresponding member to the person in charge of the corresponding category based on the category information of the requested service, wherein the person in charge provides information, agency service, and information / agent service interworking; Responsible for at least one of the services;
(c) searching for the corresponding knowledge information through a knowledge management system when a request for information search necessary to perform the requested service from the person in charge of the person is received, and providing the result to the person in charge of the person in charge; And
(d) receiving the result of performing the requested service from a corresponding terminal in charge and storing it in a service history DB.

The method of claim 1,
Prior to step (c)
(c1) inputting and maintaining the knowledge information in the knowledge management system; information providing and agency service providing integrated membership system providing method further comprises.

The method of claim 2,
The knowledge information is information collected by an information research officer, and is input through a corresponding information research officer terminal, characterized in that the information providing and agency service providing integrated membership system providing method.

The method of claim 2,
The knowledge information is an information providing and agency service providing integrated membership system providing method, characterized in that the information collected and surveyed through an automatic web search, based on the search conditions set by the information research personnel.

The method of claim 2,
After the step (c1),
(c2) verifying the inputted and maintained knowledge information-the verification request for verification to the terminal of the person in charge of providing information, agency service, information / agency service interworking service, and the corresponding person in response to the verification request Method of providing an integrated membership system providing information and agency services further comprising ;;

The method of claim 5,
When the knowledge information to be verified is information that can be verified through online information search, the verification request is made to the person in charge of the information service service person.
If the knowledge information to be verified is information that can be verified through on-site due diligence or experience in performing the work, the information provision and agency service, characterized in that the request for verification is provided to the person in charge of the agent in charge of providing agency service or information / agent service interworking service. Offer How to Provide Integrated Membership Services.

The method of claim 5,
When the knowledge information to be verified can be verified through online information retrieval, and the information can be verified through on-site due diligence or experience in performing the work,
First request for verification to the person in charge of the information service representative,
Method for providing integrated member service providing information and agency services, characterized in that the secondary verification request to the terminal of the person in charge of providing the agency service or information / agency service interworking service provider for the first verification result.

The method of claim 1,
After the step (c), if the knowledge information of the knowledge management system input from the person in charge of the terminal as invalid,
(cc1) correcting and inputting and maintaining the knowledge information in the knowledge management system-the knowledge information is information collected and surveyed by an information research officer, entered through a corresponding information research officer, or set by an information research officer; Any one of the information surveyed and collected through an automatic web search based on a search condition; And
(cc2) verifying the corrected input and maintenance of the knowledge information-the verification is a request for verification to the person in charge of the information providing, agency service provision, information / agency services interlocking service provider, and corresponding to the verification request Made by receiving a verification result from the person in charge of the terminal; And
(cc3) providing the corrected input and the verified knowledge information to a person in charge of performing the request service; information providing and agency service providing integrated membership system providing method further comprises.

The method of claim 1,
After the step (c), when the input from the person in charge of the knowledge management system needs to be added to the knowledge management system,
(cc4) additionally inputting and maintaining the knowledge information in the knowledge management system-the knowledge information is information collected and surveyed by an information research officer, which is input through a corresponding information research officer, or set by an information research officer; Any one of the information surveyed and collected through an automatic web search based on a search condition; And
(cc5) verifying the additional input and maintenance of the knowledge information-the verification is a request for verification to the terminal of the person in charge of information providing, agency services, information / agency services interlocking service provider, corresponding to the verification request Made by receiving a verification result from the person in charge of the terminal;
(cc6) providing the additional input and verified knowledge information to the person in charge of the terminal performing the request service; providing information and agency services integrated membership service providing method further comprises.

The method of claim 1,
In the step (d)
The execution result includes information on whether the requested service is normally completed, information on how to perform the requested service, information related to the validity of the knowledge information of the knowledge management system utilized during the execution of the requested service, and knowledge information that needs to be added to the knowledge management system. Information providing and agency services providing integrated membership service providing method comprising at least one of the request information.

The method of claim 10,
When the information on the performance of the agency service is included in the manner of performing the requested service,
Whether the agency's work was performed by a person in charge or by an external agent, or when the agent's work was performed by an external agent, the information of at least one of company information and business reliability information of the external agent is used as a result of the performance. Information providing and agency service providing integrated membership system providing method further comprising.

The method of claim 1,
After the step (d)
(e) receiving the information on the satisfaction level from the member terminal with respect to the completed request service and storing it in a service history DB; further comprising the information providing and agency service providing integrated membership system providing method.

A computer-readable recording medium having recorded thereon a program for executing each step of the method according to any one of claims 1 to 12.

It is connected with member terminal or person in charge terminal, knowledge management system and network, and is a member system service providing system for integrated information provision and agency service provision.
Means for receiving the member information, the requested service information of the corresponding member, and category information of the requested service, wherein the category is any one of categories of information provision, agency service provision, and information / agent service interlocking provision;
Means for transmitting the member information and the requested service information of the member to a person in charge of the category based on the category information of the requested service, wherein the person in charge provides at least one of information providing, agency service, and information / agent service interworking. Responsible for the services of;
Means for retrieving the corresponding knowledge information through the knowledge management system when the information retrieval request necessary for the performance of the requested service is received from the person in charge of the person in charge of the person in charge of the person in charge; And
And a means for receiving a result of performing the requested service from a corresponding person in charge terminal and storing the result in a service history DB.

15. The method of claim 14,
Means for inputting and maintaining knowledge information in the knowledge management system; And
And a means for verifying the inputted and maintained knowledge information. The information providing and agency service providing integrated membership system providing system further comprises.