KR20120017093A - Laundry maintenance system using voice - Google Patents

Abstract

PURPOSE: A laundry management system using a voice signal is provided to improve the convenience of a user by automatically move laundry to a releasing point through a conveyor belt. CONSTITUTION: A voice recognition unit(103) recognizes the accepting or releasing voice of laundry. A main control unit(115) register recognized customer information in a database(117). The main control unit controls the accepting and releasing progress of the laundry through a voice recognition progress. A conveyor belt driving unit(123) moves the laundry to a predetermined location by operating a conveyor belt. A camera unit(127) provides the damage image of the laundry to the main control unit.

Description

Laundry maintenance system using voice

The present invention relates to a laundry management system using voice, and more particularly, it is possible to receive and ship laundry through voice, and to transfer laundry to a delivery location automatically through a transfer conveyor, thereby seeking convenience for finding laundry. It relates to a laundry management system using a voice to give.

In general, when a laundry is delivered from a customer at a laundry, the laundry management method records customer information in the book by hand and issues an invoice.

The worker of the laundry attaches a number tag containing the invoice number to the laundry, and after the washing, marks the identification code consisting of letters or symbols for a specific section in advance, and records the invoice number and the identification code in the book. The laundry will be hung in a specific area.

In this state, when the customer visits the laundry with the invoice at the desired date or time, the worker reads the ledger, visually checks in which area the customer's laundry is hanging, and then returns to the area. Management of the laundry is terminated through the process of moving directly to find the laundry, settle the amount and deliver the laundry to the customer.

However, such a general laundry management method can be operated in a small amount of inconvenience in the case of a small workplace, but in the case of a large workplace, it is difficult to manage the laundry and customers, and it takes considerable time to find the laundry. There is a disadvantage that causes the deterioration of.

In addition, in the general laundry management method, since the worker records all the situations by hand in the book from the reception of the laundry to the delivery of the laundry, the work efficiency is further reduced.

In order to improve the inconvenience of the general laundry management method, a conventional method of recording the laundry related information through a computer has been proposed.

However, the conventional method of managing laundry using a computer also differs from using a computer instead of a book used in a general laundry management method, and inputs information at the time of reception, finds relevant information when delivering a laundry, or finds laundry. Since all actions must be done by the operator, this also causes a decrease in work efficiency.

In addition, both the general laundry management method and the conventional laundry management method, which are well-known, are not entrusted to the consignor when a defect is found in the laundry after the washing process, when both have not precisely checked whether the laundry is defective before checking the laundry. There was a disadvantage that no dispute could arise because there was no separate supporting information between the business and the business.

Accordingly, the present invention is proposed to solve the general problems occurring in the general laundry management method and the conventional laundry management method as described above,

The problem to be solved by the present invention is to enable the receipt and delivery of laundry through voice, eliminating the inconvenience of having to manually record all information on the books or computers when the laundry is entrusted and shipped, and waste of time required for recording. In order to solve the problem, it is to provide a laundry management system using voice that can improve the overall work efficiency of laundry management.

Another problem to be solved by the present invention is to provide a laundry management system using a voice to automatically transfer the laundry to the delivery position through the transfer conveyor to facilitate the convenience of finding the laundry.

Another problem to be solved by the present invention is to record the laundry image information by pre-recording the laundry at the time of consignment (receipt) of the laundry, and if a defect is found in the laundry, the laundry image information and text is sent to the mobile phone registered in advance by the customer, The answer is to provide a laundry management system using voice that records the contents and can be used as evidence for future disputes.

The laundry management system using the voice according to the present invention for solving the above problems,

A voice recognition unit for recognizing a reception or exit voice of a laundry input by a customer and recognizing customer information;

Register the customer information recognized by the voice recognition unit in the database, control the reception and delivery process of the customer's laundry through the voice recognition based on the registered customer information, and when the defect occurs, images and text including a defect image A main control unit for controlling transmission to a registered customer's mobile phone;

A conveyor driving device which moves the laundry to a predetermined position through a conveyor driving in association with the main control unit;

It characterized in that it comprises a camera unit for obtaining a defect image when receiving the laundry provided to the main control unit.

The main control unit may include a function of registering a defect image of the laundry obtained by the camera unit as proof data for dispute resolution in the database.

In addition, the "laundry management system using voice" according to the present invention,

A touch screen for displaying a receipt or delivery screen of laundry and performing a screen change or information change by a user (manager) contact;

Under the control of the main control unit when receiving the laundry, it characterized in that it further comprises a receipt issuing machine for issuing a receipt containing the receipt number and the delivery date and payment details.

In addition, the "laundry management system using voice" according to the present invention,

A credit card checker for reading the credit card information of the customer at the time of payment in connection with the main controller;

When using the credit card checker is characterized in that it further comprises a credit card electronic signature for receiving the electronic signature of the customer after the normal approval occurs through the financial settlement institution.

In addition, the "laundry management system using voice" according to the present invention,

A cash depositor for recognizing the cash deposited by the customer when the cash is settled in connection with the main controller, providing cash recognition information to the main controller, and storing the deposited cash in a cash container;

The main control unit further comprises a cash dispenser for withdrawing the change when cash payment.

In addition, the "laundry management system using voice" according to the present invention,

And generating a defect guide message including a defect image generated when the received laundry is found to be defective, and outputting a combination of a mobile phone number of the customer provided to the main controller and a defect guide message. do.

In addition, the "laundry management system using voice" according to the present invention,

Automatic dialing of the customer's mobile phone number included in the defect guide message output from the text generation unit transmits the defect guide message to the customer's mobile phone through a communication network, and inputs the customer's response phone voice to the defect guide. And receiving a communication module for providing a communication port for program upgrade.

In addition, the "laundry management system using voice" according to the present invention,

And a voice recording unit for recording and storing the response voice received for the defect guidance through the communication module, and reproducing the recorded response voice under the control of the main controller and transmitting the voice response through the speaker.

According to the present invention, since the laundry can be received and released through voice, it is possible to solve the inconvenience of having to manually record all information on a book or a computer at the time of entrusting and receiving the laundry, and the time required for recording. Since waste can be eliminated, there is an advantage of improving overall laundry management convenience and work efficiency.

In addition, according to the present invention, there is an advantage to facilitate the convenience of finding the laundry by automatically transporting the laundry to the delivery position through the transfer conveyor.

In addition, according to the present invention, when the laundry is entrusted (receipt), the laundry is recorded in advance to record the laundry image information, and if a defect is found in the laundry, the customer will automatically send the laundry image information and text to the mobile phone registered in advance, the customer responds When you call, you have the advantage of recording the contents and using them as evidence in case of dispute.

1 is an overall configuration diagram of a laundry management system using voice according to the present invention.
2 is a block diagram of an embodiment of a speech recognition unit of FIG. 1.
Figure 3 is an embodiment configuration of the conveyor drive device of Figure 1;
Figure 4 is a flow chart showing the laundry reception process in the present invention.
5 is an exemplary view of a laundry reception screen displayed on the touch screen in the present invention.
Figure 6 is a flow chart showing the laundry delivery process in the present invention.
Figure 7 is an exemplary view of the laundry leaving screen displayed on the touch screen in the present invention.

Hereinafter, described in detail with reference to the accompanying drawings a preferred embodiment of the present invention. In the following description, well-known functions or constructions are not described in detail since they would obscure the invention in unnecessary detail.

1 is an overall configuration diagram of a laundry management system using voice according to the present invention, a microphone 101, a voice recognition unit 103, a credit card checker 105, a credit card electronic signature 107, and a cash dispenser 109, cash dispenser 111, speaker 113, main control unit 115, database 117, touch screen 119, receipt issuer 121, conveyor drive 123, barcode scanner 125 , A camera unit 127, a character generator 129, a communication module 131, and a voice recording unit 133.

The voice recognition unit 103 recognizes the reception or delivery voice of the laundry input by the customer through the microphone 101 and performs a function of recognizing the customer information.

As shown in FIG. 2, the voice recognition unit 103 performs low pass filtering on the input voice signal through a low pass filter, and converts the low pass filtered voice signal into a digital signal by sampling at a frequency of 12 bits / 10 kHz. A distributed neural network is trained using the preprocessing unit 103a for calculating PLP, energy, and zero crossing rate for each frame, and outputting the converted digital signal as a feature value, and the feature values obtained by the preprocessor 103a, respectively. Frame recognition is performed by using the weights obtained from the learning process in the recognition process, and the main frame 103b for removing the noise according to a proper law and accumulating them into phoneme strings, and the data used for the learning. The Markov model is calculated using the phoneme string output by It is composed of a processing unit (103c) after determining that the nearest compared to the given sentence by the minimum distance is calculated as a recognition candidate, and outputs the recognized sentence.

The credit card checker 105 performs a function for reading the credit card information of the customer at the time of payment in connection with the main control unit 115, and the credit card electronic signature 107 is financed when the credit card checker 105 is used. It performs the function to receive the customer's electronic signature after normal approval through the payment institution.

The cash depositor 109 recognizes the cash deposited by the customer at the time of the cash settlement in connection with the main control unit 115, provides cash recognition information to the main control unit 115, and transfers the deposited cash to the cash container. The cash dispenser 111 performs the function of keeping the change money at the time of the cash settlement by the main controller 115.

The speaker 113 functions to transmit a voice to a customer at laundry reception and delivery, and the main controller 115 registers the customer information recognized through the voice recognition unit 103 in the database 117 and registers the registered information. It controls the reception and delivery process of customer's laundry through voice recognition based on customer information, and controls to transmit images and texts including defect images to registered customers' mobile phones when laundry defects occur. In addition, the main controller 115 performs a function of registering the defective image of the laundry obtained by the camera unit 127 in the database 117 as evidence for dispute resolution.

The touch screen 119 displays a reception or delivery screen of laundry, and performs a function for performing a screen change or information change by a contact of a user (administrator), and the receipt issuer 121 is the main controller 115. Under the control of the laundry, when receiving the laundry, a receipt including the receipt number and delivery date and payment details are issued.

The conveyor driving device 123 performs a function of moving the laundry to a predetermined position through a conveyor driving in association with the main control unit 115.

As shown in FIG. 3, the conveyor driving device 123 may be installed on an inner ceiling or a wall of a building such as a laundry, and a motor 123h for rotating a crawler type conveyor for transporting the laundry 1. And a plurality of hanger balls 123b provided at the lower part of the guide frame to hang the laundry 1 in a state of being hung on the hanger 2 which has been finished with various washing and ironing and is made of transparent vinyl packaging. And a plurality of hanger members which are formed while holding. In addition, a disk-shaped rotating body 123a having the same radius is provided inside the curve mainly of the guide frame, and the rotating body is rotated by receiving the rotational force of the motor 123h.

Such a rotating body 123a maintains a constant interval on its edge and is formed with a traction groove, which serves to pull the hinge piece formed on the top of the hook member.

On the other hand, the support frame is provided with a motor and a reduction gear (123c) for generating a rotational force, the drive shaft is provided on the rotary shaft of the motor and the driven shaft pulley (123d) is provided on the input shaft of the reducer (123c) V-belt (123e) Is fastened between the drive pulley and the driven pulley.

Here, reference numeral 123g denotes a transmission / reception module for performing communication with the main controller 115, and 123f denotes a motor control box.

The barcode scanner 125 performs a function for reading a barcode that is issued in the form of a barcode when issuing a receipt by the receipt issuer 121 and attached to the laundry, and the camera unit 127 displays a defective image upon receipt of the laundry. Acquire and perform a function provided to the main control unit 115.

The text generation unit 129 generates a defect guidance message including a defect image generated when a defect of the received laundry is found, and outputs a combination of a customer's mobile number and a defect guidance message provided to the main controller 115. It performs the function.

The communication module 131 automatically dials the mobile phone number of the customer included in the defect guide message output from the text generator 129 to transmit the defect guide message to the mobile phone of the customer through a communication network. It receives the customer's answering phone voice for and provides a communication port for program upgrade.

The voice recording unit 133 records and stores the response voice received for the defect guidance through the communication module 131, and reproduces the recorded response voice under the control of the main controller 115 to transmit the recorded voice through the speaker. Perform the function of sending.

The operation of the laundry management system using voice according to the present invention configured as described above will be described in detail with reference to FIGS. 1 to 7.

The laundry management system using voice according to the present invention operates as a defect guide process for notifying the customer of a laundry reception process, a laundry delivery process, and a defect in the laundry. Hereinafter, each process will be described separately for clarity. Let's do it.

First, in the laundry reception process, when a customer inputs a voice of reception processing into a microphone 101 installed at a specific position in order to consign laundry, the voice recognition unit 103 performs the preprocessing unit 103a and the main processing unit as shown in FIG. 2. Through the 103b and the post-processing unit 103c, the voice of the reception processing is recognized. The recognized data is transferred to the main control unit 115, and the main control unit 115 recognizes the reception process in cooperation with the database 117, and controls the touch screen 119 to display the reception process screen as shown in FIG. 5. Control to switch to (S101).

On the reception processing screen, the main controller 115 requests to input a customer name through the speaker 113 or the screen based on the received reception processing program (S103). Accordingly, the customer inputs the customer name by voice. do.

The voice recognition for the customer name is completed (S105), the main control unit 115 searches the database 117 to confirm whether the customer is a registered customer or the first registered customer (S107 to S109), and the result of the confirmation If the customer name does not exist in the database, it is determined that the customer is registered for the first time, and as is well known, an input of the customer information is requested through voice or screen data (S111). The customer information requested here should be simplified rather than the information required to register the customer as a member in the usual Internet site to solve the inconvenience of registration of the customer. For example, you can request only cell phone numbers, addresses, etc., which are essential information for customer management.

When the customer inputs the information according to such a request, the customer information is recognized through the customer information recognition step (S113), and the customer information is then registered by registering the recognized customer information in the database 117 (S115).

On the contrary, if the customer is already registered, greetings are sent out to the customer by voice based on the withdrawal processing program (S117). Here, the greetings can be registered by the user (administrator) in advance, and the greetings registered in the database can be used as it is during the initial system construction. If only the customer's name is sent to the created greeting, the customer can say hello to all customers in real time. In the present invention, it is assumed that the main controller 115 includes a voice output module for voice output.

When the greetings to the customer is completed, the user inputs the word of laundry to be entrusted through the speaker or data display (S119). Then, when the customer inputs the word of the laundry, the voice recognition unit 103 recognizes the laundry and The reception process information displayed on the touch screen 119 is changed by the control of the main control unit 115. In this case, it is also possible to show a word in advance to distinguish the kinds of laundry for the convenience of the customer on the screen. For example, since the tops can vary as well as the tops of the suits, the tops of the suits are tabled in advance and displayed on the screen to the user, thereby allowing the user to more easily input laundry information.

When the input of the information on the laundry is completed, the main control unit 115 automatically calculates the consignment cost (payment amount) of the laundry based on the reception processing program, and transmits it as a voice through the speaker 113 (S125). .

After that, the voice or screen will send out a guide voice for deciding whether to make a postpay payment or a prepaid payment (S127). Then, if the user selects a postpaid payment method as a voice, a receipt (receipt) is generated. To control the receipt issuer 121 to issue a receipt (S135, S137). Here, when issuing a receipt, two cards are issued, one for the customer and one for the laundry. In the above, it is preferable that the receipt includes a customer name, laundry type, laundry location information, and the like.

On the other hand, when the customer selects a prepaid payment by the payment method, the payment process is performed according to the credit card or the cash payment (S133), the process moves to the aforementioned step S135 to generate a receipt, and the following steps are performed. .

Next, after issuance of a receipt, the main control unit 115 controls the conveyor driving device 123 to control the laundry to be automatically transferred to a predetermined place (laundry collection place) (S139).

As described above, when the laundry is processed by voice, the user (manager) asks the customer for information on the laundry, records the laundry information in the book by hand, and records the information on the invoice. It is possible to solve the inconvenience of issuing and issuing, as well as to prevent time loss, thereby achieving the optimal reception process.

On the other hand, after the laundry reception process is completed, a defect guide process for checking whether the laundry is defective is performed.

That is, after moving the laundry to the recovery place, the camera unit 127 is controlled to take an image of the laundry while rotating the laundry. At this time, the image information of the laundry to be stored by the user to confirm the image information only when a defect occurs. This is because the amount of the database increases when storing the image information of all the laundry, it takes time to process this, it is assumed in the present invention for convenience to store only the image in which the defect occurs, and to display on the reception processing screen. An example of a defect image is shown on the screen of FIG. 5.

If a laundry defect is found, when the user inputs a command for requesting a laundry defect detection through the touch screen 119 (set a separate icon and select this, the user may implement a command input). The main control unit 115 recognizes this, extracts the mobile phone number of the customer registered in the database 117, and transmits the defective image to the text generation unit 129 including the defect image in the laundry defect guide message which is previously created and stored.

The text generation unit 129 generates a defect guide text message with an image based on the transmitted information, and transmits the defect guide text message to the communication module 131 including the extracted mobile phone number, and the communication module 131 communicates with the communication network. And dials the text message by performing an automatic dialing on the mobile phone.

Therefore, the customer is informed via text message of the defects in his laundry. This laundry defect guide message can be used as evidence for dispute resolution in case of dispute. And it is preferable that the laundry defect guidance message is promptly performed after reception.

The customer who received the guide message about the defect of the laundry calls the phone number included in the defect guide message, and when the call is received, the main controller 115 responds to the customer through the communication module 131 in response to the guide message of the laundry. You will be asked to speak your voice. For example, "00 part of consigned laundry has a defect of 000. Is this correct?" Voice announcements can be sent.

Then, the user knows that there is a defect in the corresponding part by phone or the answer is that the inquiries are correct, and the voice recording unit 133 records this so that it can be used as evidence when a dispute arises later.

Next, the process of leaving the laundry will be described.

As shown in FIG. 6, in the process of leaving the laundry, when the customer inputs the voice of the processing of the laundry into the microphone 101 installed at a specific position to deliver the laundry, the voice recognition unit 103 performs the preprocessing unit as shown in FIG. 2. Through the main processing unit 103b, the main processing unit 103b, and the post processing unit 103c, the voice of the shipping processing is recognized. The recognized data is transferred to the main control unit 115, and the main control unit 115 recognizes the shipping process in cooperation with the database 117, and controls the touch screen 119 to display the shipping process screen as shown in FIG. 7. Control to switch to (S201).

On the goods issue processing screen, the main controller 115 requests the customer name to be input through the speaker 113 or the screen based on the withdrawal processing program (S203). Accordingly, the customer inputs the customer name by voice. do.

When the voice recognition for the customer name is completed (S205), the main controller 115 searches the database 117 to check whether the corresponding customer name exists (S207 to S209). In step S203, a request is made to re-enter the customer name. Otherwise, if a customer name exists, a greeting greeting is transmitted to the customer by voice based on the withdrawal processing program (S211). Here, the greetings can be registered by the user (administrator) in advance, and the greetings registered in the database can be used as it is during the initial system construction. If only the customer's name is sent to the created greeting, the customer can say hello to all customers in real time. In the present invention, it is assumed that the main controller 115 includes a voice output module for voice output.

When the greetings to the customer is completed, the laundry list screen is output through the touch screen 119 (S213), and the payment information is checked (S215).

As a result of this check, when the prepaid payment is made, the conveyor driving device 123 is controlled to automatically transport the laundry to the delivery position, and the laundry is released (S219). Here, the conveyor driving device for the delivery of the laundry is performed through the conveyor driving device as shown in FIG. 3, and the location of the laundry is communicated with the communication module provided in the conveyor driving device 123 based on the location information registered in advance at the time of reception. Through this, the moving position of the conveyor is mutually recognized. At the time of delivery of the laundry, additionally, the barcode information of the receipt presented by the customer is read by the barcode scanner 125, the barcode of the receipt attached to the laundry is read, and the balance is balanced on both sides to take over the laundry for the sameness of information. It is desirable to decide.

On the other hand, in the case of a postpaid payment rather than a prepaid payment, the payment amount is transmitted to the voice through the speaker 113 (S223).

After the request for payment type selection whether to pay by credit card or cash (S225), if the credit card payment or cash card payment is selected by the customer, the payment processing is performed according to the selected payment type ( S229 to S235), the process goes to step S219 described above to perform the following steps.

As described above, when the laundry is processed through voice, the user (manager) asks the customer for the information of the laundry, and checks the laundry information on the ledger. In addition, it is possible to prevent the loss of time, such that the optimum automatic shipping process is made.

In other words, by systematically managing the laundry of the customer, by reducing the unnecessary time to find the laundry to find one by one, it helps the customer's time and efficient laundry operation.

The present invention is not limited to the above-described specific preferred embodiments, and various modifications can be made by any person having ordinary skill in the art without departing from the gist of the present invention claimed in the claims. Of course, such changes will fall within the scope of the claims.

103... Speech recognition unit
115... Main control
117.. Database
119... touch screen
123... Conveyor drive
127... Camera
129... Character generator
131... Communication module
133... Voice recording

Claims (8)

A voice recognition unit for recognizing a reception or exit voice of a laundry input by a customer and recognizing customer information;
Register the customer information recognized by the voice recognition unit in the database, control the reception and delivery process of the customer's laundry through the voice recognition based on the registered customer information, and when the defect occurs, images and text including a defect image A main control unit for controlling transmission to a registered customer's mobile phone;
A conveyor driving device which moves the laundry to a predetermined position through a conveyor driving in association with the main control unit;
The laundry management system using a voice, characterized in that it comprises a camera unit for obtaining a defect image when receiving the laundry provided to the main control unit.
The laundry management system of claim 1, wherein the main controller includes a function of registering a defect image of the laundry acquired by the camera unit as evidence for dispute resolution in the database.
The method of claim 1,
A touch screen for displaying the laundry or shipping screen of the laundry and performing a screen change or information change by a user (manager) contact;
Laundry management system using a voice, characterized in that it further comprises a receipt issuing machine for issuing a receipt containing the receipt number and the delivery date and payment details upon receiving the laundry under the control of the main control unit.
The method of claim 3,
A credit card checker for reading the credit card information of the customer at the time of payment in connection with the main controller;
Laundry management system using a voice, characterized in that it further comprises a credit card electronic signature for receiving a customer's electronic signature after a normal approval occurs through the financial settlement institution when using the credit card checker.
The method of claim 4, wherein
A cash depositor for recognizing the cash deposited by the customer when the cash is settled in connection with the main controller, providing cash recognition information to the main controller, and storing the deposited cash in a cash container;
Laundry management system using a voice, characterized in that it further comprises a cash dispenser for withdrawing the change when cash payment by the main control unit.
The method of claim 5,
And generating a defect guide message including a defect image generated when the received laundry is found to be defective, and outputting a combination of a mobile phone number of the customer provided to the main controller and a defect guide message. Laundry management system using voice.
The method of claim 6,
Automatic dialing of the customer's mobile phone number included in the defect guide message output from the text generation unit transmits the defect guide message to the customer's mobile phone through a communication network, and inputs the customer's response phone voice to the defect guide. Laundry management system using a voice, characterized in that it further comprises a communication module for providing a communication port for the program upgrade.
The method of claim 7, wherein
And a voice recording unit for recording and storing a response voice received for the defect guidance through the communication module, and reproducing the recorded response voice under the control of the main controller and transmitting the voice response through a speaker. Laundry management system using.

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