KR20110101381A - System and method for providing service for denying telemarketing call - Google Patents

Abstract

The present invention relates to a system and method for providing a telemarketing call blocking service that controls TM call processing according to whether or not a TM call is rejected for each subscriber.
To this end, in the present invention, a subscriber who wants to reject a TM call registers as a TM call rejection user in the TM call control server, and when the wired / wireless communication network receives a TM call originating request, the subscriber confirms whether the caller rejects the TM call through the TM control server. If the called party is the TM call reject registrant, the TM call is terminated. If the called party is not registered, normal call processing is performed. By doing so, the TM call rejection registrant can block call reception for all TM calls, and the TM call originator does not try to make TM calls to the TM rejector at the originating company that creates TM calls.

Description

System and method for providing telemarketing call blocking service {SYSTEM AND METHOD FOR PROVIDING SERVICE FOR DENYING TELEMARKETING CALL}

The present invention relates to a system and method for providing a telemarketing (hereinafter referred to as TM) call blocking service. Specifically, a subscriber who wants to block a TM call registers a TM call rejection and a subscriber who registers a TM call rejection. By blocking TM call reception, subscribers may not receive unwanted TM calls, and TM sending companies will be able to attempt TM calls only to users who want TM, providing a telemarketing call blocking service that can prevent corporate image degradation. System and method.

Nowadays, companies in various industries are using the TM technique to attract new subscribers as a way to increase sales. At this time, TM calls are very annoying and cause considerable inconvenience for the general public who have experienced reckless reception of TM in repetitive and uninteresting fields.

TMs using some characters may be provided with a call back number, such as 080, to reject the call. There was a way to block the call at the server or the terminal by registering such a callback number as a spam number, but in order to block TM calls in this way, the caller ID such as the callback number or the call ID (call ID) can be You have to register on the server or terminal.

However, some of the companies creating / sending TM calls attempted to send a call by manipulating or changing the calling number, so it could not block the spammy TM call of an unregistered calling number.

That is, there is a limitation in blocking TM calls using the calling number as in the prior art, and users who refuse to receive TM calls have a very uncomfortable point because they do not want an unwanted TM call.

Accordingly, there is a need for a technology that can reliably block unwanted TM phone reception by users.

In addition, if the same or similar TM calls occur repeatedly to people who are not interested in insurance (banks, cards, etc.) in a company that sends TM calls, people will have a bad image for that company, and in the future their services I do not want or will doubt.

Accordingly, companies attempting TM calls also need an improvement plan to prevent corporate image degradation caused by TM's dysfunction.

The present invention has been made to solve the above problems, and it is an object of the present invention to provide a system and method that can block the TM call reception to users who do not want to receive TM calls.

In addition, the TM call generating company can try to improve the success rate of attracting subscribers by attempting TM calls only to users who accept TM calls, and prevent the repetition of the corporate image by preventing them from being repeatedly processed. It is an object of the present invention to provide a system and method.

To this end, according to a first aspect of the present invention, a system for providing a telemarketing call blocking service includes a TM terminal calling a TM call, a user terminal performing reject registration for the TM call during the TM call, and the TM call. If the called user is registered in the TM call reject list when receiving the call through the communication network, and if the called user is the registered user, TM call control to block TM call transmission by transmitting TM call rejection signal to the communication network. It characterized in that it comprises a server.

In addition, according to the second aspect of the present invention, a key input unit for outputting a key signal for the input key, and if a preset code is input through the key input unit during a call in accordance with the TM call reception TM call control server through a communication network It is characterized in that it comprises a control unit for requesting registration as a TM call rejection user to access.

In addition, according to the third aspect of the present invention, a key input unit for outputting a key signal for the input key and the TM call control server through the communication network when the application stored in advance through the key input unit during the call in response to the TM call received It is characterized in that it comprises a control unit for requesting registration as a TM call rejection user to access.

In addition, according to the fourth aspect of the present invention, a process of sending a TM call by the TM terminal, a process of requesting rejection registration for the TM call during a TM call by the user terminal, and TM call control And registering, by the server, the user of the user terminal in the TM call reject list according to the reject registration request for the TM call.

According to the present invention, TM calls can be blocked in advance for users who do not want to receive spammy TM calls. In addition, since TM calls are blocked from the network before being processed by the receiver, the network load increase factor can be eliminated in advance.

In addition, it is possible to improve the success rate of attracting subscribers by allowing users to create TM calls only to users who want TMs, and to avoid potential call attempts to users who refuse TM calls. It is effective to maximize TM effect by not forming Anti) layer. In other words, it can prevent the corporate image from falling due to the dysfunction of TM.

In addition, there is an effect that can be conveniently requested to register the TM rejection by accessing the TM call control server by entering a specific code in the user terminal or executing an application during the TM call.

1 is a system configuration diagram for providing a telemarketing call blocking service according to an embodiment of the present invention;
2 is a system configuration diagram when the wireless network of FIG. 1 is a (W) CDMA network;
3 is an exemplary diagram of a TM call reject list according to an embodiment of the present invention;
4 and 5 are signal flow diagrams illustrating a process for providing a telemarketing call blocking service according to an embodiment of the present invention.

Hereinafter, exemplary embodiments of the present invention will be described in detail with reference to the accompanying drawings. The configuration of the present invention and the operation and effect thereof will be clearly understood through the following detailed description. Prior to the detailed description of the present invention, the same components will be denoted by the same reference numerals even if they are displayed on different drawings, and the detailed description will be omitted when it is determined that the well-known configuration may obscure the gist of the present invention. do.

1 is a schematic diagram of a system for providing a telemarketing call blocking service according to an exemplary embodiment of the present invention.

Referring to FIG. 1, a system according to an embodiment of the present invention is a communication network such as a first user terminal 10, a TM terminal 20, a second user terminal 30, a wireless network 110, or a wired network 120. And a TM call control server 100. Here, the first user terminal 10 is a terminal capable of communicating with the wireless network 110, the second user terminal 30 is a terminal capable of communicating with the wired network 120, and the TM terminal 20 generates a TM call. As a TM terminal of an enterprise, it is a terminal that can transmit TM calls through a wireless or wired network.

In FIG. 1, the TM terminal 20 is illustrated as a configuration capable of transmitting a TM call, but may also be a TM automatic call generator 20. The TM terminal 20 is a TM terminal of a company that generates a TM call and is a terminal capable of transmitting TM calls through a wireless network or a wired network. Some medium / large businesses use TM auto call generators in configurations that can place TM calls, and these TM auto call generators have a list of TM call originators and automatically make calls to those included in the list. do. In the present invention, the TM terminal 20 will be described as a configuration capable of sending a TM call, whether automatic or manual, to a target included in a TM call origination target list, and will be described as including a function of a TM automatic call generator.

Telemarketing call blocking service according to an embodiment of the present invention refers to a service that blocks outgoing TM calls to users who have registered to reject TM calls.

In order to provide such a telemarketing call blocking service, a user must register TM call rejection.

A common method of TM call rejection registration is for a user to visit a service center or call a service center to register with a wired / wireless carrier as a TM call rejection subscriber.

In the embodiment of the present invention, two methods are proposed as a method of TM call rejection registration. In the first method, if a user who receives a TM call originating from a TM terminal of a company that creates a TM call determines that TM call reception is unnecessary or spam TM, the user registers as a TM call rejection subscriber by entering a specific code during TM call. It is. In this case, the specific code is a code for accessing the TM call control server 100 to register the TM call rejection, and may be, for example, "**" or a key separately set. When a specific code is entered, the call is sent to the routing number and connected to the TM call control server 100. The routing number is a number indicating the TM call, which is transmitted by the TM terminal 20 together with the called terminal number when the TM call originates.

The second method is to register as a TM call rejection subscriber by accessing the TM call control server 100 using an application downloaded in advance. Here, the application can be produced by a Java program. When the application is executed, the call is automatically sent to the routing number and the user terminal 10 is connected to the TM call control server 100.

The application for accessing the TM call control server made with the Java program is run on the Java platform, while the call to the routing number is performed on the terminal platform of the user terminal 10.

When a user executes an application for accessing a TM call control server during a TM call, the Java platform transmits the received routing number to the terminal platform through an application protocol interface (API). The application protocol interface (API) is used to access the C language environment of the mobile terminal in a Java program and serves as a path between the Java platform and the terminal platform.

The terminal platform receiving the routing number through the application protocol interface performs the calling with the routing number. The user terminal 10 is connected to the TM call control server 100 by the terminal platform calling the routing number.

In order to register the TM call rejection using the first method or the second method, the first user terminal 10 and the second user terminal 30, although not shown, a key for outputting a key signal for the input key. And a control unit for requesting registration as a TM call rejecting user connected to the TM call control server 100 through a communication network when a preset code is input through a key input unit during a call according to TM call reception.

In addition, when a pre-stored application is executed through a key input unit during a call in response to receiving a TM call, the controller connects to the TM call control server 100 through a communication network and requests registration as a TM call rejection user. In this case, the controller executes the application on the Java platform and then transfers the routing number included in the TM call to the terminal platform, thereby accessing the TM call control server 100 using the routing number from the terminal platform.

Referring back to FIG. 1, when there is a call origination request from the first user terminal 10 or the second user terminal 30, a communication network such as the wireless network 110 or the wired network 120 is previously set in the call origination request signal. Check whether a routing number is included. As described above, the routing number is a preset number so that calls originating from the user terminals 10 and 30 are delivered to the TM call control server 100.

The communication network transmits the call to the TM call control server 100 if the call originating from the user terminals 10 and 30 includes the routing number, and the TM call control server 100 makes the user a TM call rejection user. You will register.

In addition, the communication network recognizes that the TM call originated from the TM call control server 100 by viewing the routing number, and transmits the corresponding call to the TM call control server 100, and the TM call control server 100 transmits the call to the TM user. You will be asked whether you are a call reject registrant or not.

In addition, when receiving the TM call reject signal, the communication network terminates the call after transmitting a call termination announcement or text due to TM call rejection to the TM call originating terminal 20.

TM call control server 100 stores a TM call reject list that manages the registration information of users for receiving the telemarketing call blocking service. The TM call reject list may be shown as the list shown in FIG.

When a predetermined TM call is transmitted from a communication network such as the wireless network 110 or the wired network 120, the TM call control server 100 checks whether the called party user of the predetermined TM call is a user registered in the TM call reject list.

If the user is registered, the TM call control server 100 transmits a TM call reject signal to the communication network to block TM call origination. By blocking the TM call from the communication network before sending it to the called party, it is possible to eliminate the increase in network load caused by the TM call in advance.

However, if the user is not registered, the TM call control server 100 performs call processing normally so that the TM call is sent to the called terminal.

Meanwhile, when the wireless network 110 is a (W) CDMA network, it may be shown as shown in FIG. 2, and the wireless network 110 includes a mobile switching center (MSC) 200 and a home location register (HLR) 202. do. At this time, the mobile switching center (MSC) 200 will perform the function of the wireless network 110 in the above description of FIG.

In addition, the wireless network 110 may be a fourth generation, fifth generation, IP network, the fourth generation, fifth generation, IP network is a circuit switching domain (Circuit Switching Domain) and PDSN or GGSN connected through the MSC A packet switching domain connected through a single network is integrated into one network to accommodate an IP-based multimedia application (IP Multimedia Domain).

As an example of such an all-IP network, 3GPP includes a call session control function (CSCF) as a means of replacing the function of a mobile switching center (MSC), and a means of replacing the function of a home location register (HLR). There is a Home Subscriber Server (HSS).

Accordingly, in 3GPP, a Call Session Control Function (CSCF) may perform the function of the wireless network 110 in FIG. 1 described above.

In another example, 3GPP2 includes a mobility manager (MM) as a means of replacing a function of a mobile switching center (MSC), and an authentication authorization accounting (AAA) as a means of replacing a function of a home location register (HLR). do.

Accordingly, the MM (Mobility Manager) may perform the function of the wireless network 110 in the above description of FIG. 1.

Next, a process of providing a telemarketing call blocking service according to an embodiment of the present invention will now be described with reference to FIG. 4. It is assumed that the user terminal 10 of FIG. 4 is a called terminal that receives a TM call, and the called user is a user who does not register in the TM call reject list. In addition, the TM transmitted from the TM terminal 20 may be an SMS or a call.

TM terminal 20 transmits the TM call through the wired / wireless communication network (110, 120). In this case, the TM terminal 20 transmits a routing number indicating that the TM call is included in addition to the called terminal number when the TM call is made.

Then, the wired / wireless communication network 110, 120 recognizes that the call is a TM call by looking at the routing number of the currently received call, and transmits the TM call to the TM call control server 100 without performing general call processing. )

The TM call control server 100 checks whether the called party user of the received TM call is the called party user included in the TM call reject list. That is, it is checked whether the called user is a registered user in the TM call reject list. (S404)

At this time, the TM call control server 100 recognizes that the called user is an unregistered user in the TM call reject list, and transmits a normal call processing signal to the wired / wireless communication networks 110 and 120 (S406). Since the user is not a TM call rejection registrant, the user is informed to perform general call processing operation.

Then, the wired / wireless communication network (110, 120) transmits the TM call to the user terminal 10 that is the called terminal (S408).

The user terminal 10 receiving the TM call performs an operation according to the call reception, and upon receiving a TM call rejection registration request from the user, the user terminal 10 transmits the TM call to the TM call control server 100 through the wired / wireless communication networks 110 and 120. The call reject registration request is requested (S414, S416). At this time, the TM call reject registration request may be requested using the first method or the second method of the TM call reject registration method described in FIG. The first method may be used in both wired / wireless networks 110 and 120, and the second method may be primarily available in wireless network 110, but may be available in wired network 120 capable of IP telephony and data download.

The TM call control server 100 receiving the TM call reject registration request registers the user as a TM call reject user in the TM call reject list. (S418)

Referring to FIG. 5, a process of blocking TM call origination to a user who has registered to reject TM call reception in the TM call control server 100 will be described with reference to FIG. 4.

5 illustrates a process of providing a telemarketing call blocking service to a TM call reject registrant according to an embodiment of the present invention. It is assumed that the user terminal 10 of FIG. 5 is a called terminal receiving a TM call, and the called user is a user registered in the TM call reject list.

TM terminal 20 transmits the TM call through the wired / wireless communication network (110, 120). In this case, the TM terminal 20 transmits a routing number indicating that it is a TM call other than the called terminal number when the TM call is made.

Then, the wired / wireless communication network 110, 120 recognizes that the call is a TM call based on the routing number of the currently received call, and transmits the TM call to the TM call control server 100 without performing general call processing. )

The TM call control server 100 checks whether the called party user of the received TM call is the called party user included in the TM call reject list. That is, it is checked whether the called user is a registered user in the TM call reject list. (S504)

At this time, the TM call control server 100 recognizes that the called user is a user registered in the TM call reject list, and transmits a call rejection signal to the wired / wireless communication networks 110 and 120 (S506). Is a user who rejects TM calls, so call origination is blocked to the called party.

The wired / wireless communication network 110 or 120 receiving the call rejection signal transmits a call termination announcement or text due to the TM call rejection to the TM terminal 20 and terminates the call.

The above description is merely illustrative of the present invention, and various modifications may be made by those skilled in the art without departing from the technical spirit of the present invention.

For example, in the embodiment of the present invention, if a separate TM call control server 100 manages TM call rejection of users, and TM calls are transmitted from wired / wireless networks 110 and 120, the TM call of the called user is received. The rejection was examined to normalize TM calls or to block TM calls.

However, without a separate TM call control server 100, a predetermined configuration for performing a control function in the wireless network 110 or a predetermined configuration for performing a control function in the wired network 120 is a TM call control server ( It may be configured to perform an operation for the telemarketing call blocking service that was performed in 100). For example, if the wireless network 110 is W (CDMA), the mobile switching center (MSC) manages whether or not the user rejects the TM call, and according to a predetermined TM call origination request, whether the called party rejects the TM call. The test may be performed to normalize the TM call or to block the TM call.

Therefore, the embodiments disclosed in the specification of the present invention are not intended to limit the present invention. The scope of the present invention should be construed according to the following claims, and all the techniques within the scope of equivalents should be construed as being included in the scope of the present invention.

Conventionally, there was a method to block a TM call using the calling number. However, if the TM call is blocked using the calling number, the calling number or call ID to be rejected must be registered in the server or the terminal. In addition, there was a limitation that can not be blocked for the unregistered call number or call ID, but the present invention can block the TM call to the user who registered to reject the TM call, so that all TM calls with a single TM call rejection registration By not receiving it, the service business for blocking current spammy calls can be further activated.

100: TM call control server 110: wireless network
120: wired network 10: first user terminal
20: TM user terminal 30: second user terminal

Claims (11)

A TM terminal for calling TM calls,
A user terminal performing reject registration for the TM call during the TM call;
When the TM call is received through the communication network, the receiver determines whether the called user is a registered user in the TM call reject list, and if the called user is a registered user, transmits a TM call rejection signal to the communication network to block TM call origination. Telemarketing call blocking service providing system comprising a TM call control server.
The method of claim 1, wherein the communication network,
When the TM call rejection signal is received, a telemarketing call blocking service providing system comprising transmitting a call termination announcement or text due to a TM call rejection to the TM terminal.
The method of claim 1, wherein the TM terminal,
Having a TM call target list including a called party number for TM call origination, and when a call termination announcement or text is received from the call control server, the called party number rejecting the call is deleted from the TM call target list. Telemarketing call blocking service providing system.
A key input unit for outputting a key signal for an input key;
Telemarketing call blocking service characterized in that it comprises a control unit for requesting registration as a TM call rejection user by connecting to a TM call control server through a communication network when a preset code is input through the key input unit during a call according to TM call reception. Providing terminal.
A key input unit for outputting a key signal for an input key;
Telemarketing call blocking service comprising a control unit for requesting registration as a TM call rejecting user by connecting to a TM call control server through a communication network when the application is stored in advance through the key input unit during a call according to TM call reception; Providing terminal.
The method according to claim 4 or 5,
And the control unit makes a connection to the TM call control server by calling the routing number included in the TM call.
6. The method of claim 5,
The application is a telemarketing call blocking service providing terminal, characterized in that the application for accessing the TM call control server produced by a Java program.
The method of claim 7, wherein
And the control unit transmits the routing number included in the TM call to the terminal platform after executing the application on the Java platform, and transmits the routing number included in the terminal platform to the routing number.
Transmitting a TM call from a TM terminal,
Requesting, by a user terminal, rejection registration of the TM call during a TM call according to the TM call reception;
And a TM call control server registering a user of the user terminal in a TM call reject list according to a reject registration request for the TM call.
The method of claim 9,
Transmitting, by the TM call control server, a TM call rejection signal to a communication network when the TM terminal sends a TM call to a terminal of a user registered in the TM call reject list;
The communication network further comprises the step of transmitting a call termination announcement or text due to the TM call to the TM terminal, the method of providing a telemarketing call blocking service.
The method of claim 10,
The TM terminal further comprises the step of deleting the number of the user who rejected the call in the TM call target list when receiving the call termination announcement or text due to the TM call rejection method.

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