KR20100125498A - Method for approving the telephone number change request - Google Patents

Abstract

PURPOSE: A method for approving a communication number change request is provided to change an existing communication number to a new communication number after checking whether the customer who requested communication number change is a customer, thereby preventing damage due to a hacker. CONSTITUTION: An interface unit(105) provides a communication interface for information transceiving. An interface providing unit(110) generates a predetermined user interface. Through the user interface, an information requesting communication number change is inputted. The inputted communication number change request information is transmitted to the customer information management server(100) through a communication network.

Description

{Method for approving the telephone number change request}

1 is a view showing a customer information management system according to an embodiment of the present invention.

2A and 2B illustrate a process of approving and storing a communication number change request according to an exemplary embodiment of the present invention.

3 is a view showing a customer information management system according to another embodiment of the present invention.

4A and 4B illustrate a process of approving and storing a communication number change request according to another exemplary embodiment of the present invention.

5 is a view showing a customer information management system according to another embodiment of the present invention.

6 is a diagram illustrating a process of approving and storing a communication number change request according to another exemplary embodiment of the present invention.

7 is a diagram illustrating a process of approving and storing a communication number change request according to another exemplary embodiment of the present invention.

8 is a diagram illustrating a process of approving and storing a communication number change request according to another exemplary embodiment of the present invention.

9 is a view showing a confirmation process for approval of a communication number change request according to another embodiment of the present invention.

<Description of the symbols for the main parts of the drawings>

100: customer information management server

105: interface unit 110: interface providing unit

115: information receiving unit 120: customer information extraction unit

125: subscriber information confirmation request information generation unit

130: information providing unit 135: validation unit

140: customer information storage unit 145: storage medium

150: terminal A

155: carrier server

The present invention relates to a method for approving a communication number change request, and to a method for changing a pre-stored communication number that can be contacted to a customer when using various services such as Internet banking.

In financial sectors, such as banks, customers can conveniently use the banking services (Internet banking, mobile banking, phone banking, etc.) to make inquiries and transfers even if they do not visit their branches, and more and more customers are using these banking services. .

However, the reality is that the risk of crime is as high as it is convenient, and the number of financial damages through banking services is increasing rapidly.

Hackers who are looking for money from good customers are using voice phishing (phone fraud) to find customer information, access banking servers in the name of customers, and transfer money out of them.

Of course, the service provider provides a service that immediately notify the user of the change by text message when the change occurs in the customer's account, but recently, before the hackers transfer the customer's money, By changing the communication number (typically a mobile phone number) that can be contacted among the registered customer information, even a hacker transfers the customer's money later, even using a technique that can not notify the actual customer.

As a result, customers who do not immediately grasp the situation where the financial damage has occurred may not be able to promptly suspend the payment of the transferred account, thus losing even the last protection to reduce the damage.

This method of hackers is possible because the new communication number is simply stored without any doubt, and the previously stored information is immediately deleted in the process of changing and storing the communication number that can contact the customer.

The present invention has been made to solve the problems described above, when a customer (or a third party) changes the communication number in order to store and store the communication information of the pre-stored customer information change the communication number by a legitimate customer After confirming that the request is made, the existing communication number can be replaced with a new communication number and stored, thereby providing a method for approving a communication number change request that can prevent damage to customers by third parties such as hackers. There is that purpose.

In addition, in connection with the carrier to check whether the subscriber information for the new communication number that you want to change matches the pre-stored customer information, or transmit a text message containing the authentication information to the existing communication number and change the number service or automatic connection service By acquiring the changed communication number and comparing it with the entered new communication number, it can be replaced with the new communication number and saved, thereby not only preventing the damage of the customer by third parties such as hackers, but also the communication that the customer wants to change. Another purpose is to provide a method for approving a request for changing a communication number, which can prevent a situation in which a wrong number is entered and thus may be damaged.

Communication number change request approval method according to the present invention for achieving the above object, including a new communication number for requesting the change of the pre-stored communication number (hereinafter referred to as 'old communication number') contained in the customer information from the terminal Receiving communication number change request information; Checking validity of the received communication number change request information; And when the validity of the communication number change request information is confirmed, changing and storing the old communication number into a new communication number; It includes.

Here, the checking of the validity of the received communication number change request information may include generating (or extracting) subscriber information confirmation request information including the customer information and the new communication number and performing communication with the new communication number. Transmitting to a server; Receiving subscriber information confirmation result information confirming whether the customer information and the subscriber information for the new communication number match from the communication company server and confirming validity; It may include.

In addition, the step of checking the validity of the received communication number change request information, generating (or extracting) subscriber information providing request information including the new communication number and transmitting to the communication company server for the new communication number ; Receiving subscriber information on the new communication number from the communication company server; Checking the validity by checking whether the received subscriber information matches the customer information; It may include.

The checking of the validity of the received communication number change request information may include: transmitting a text message including authentication information about the change of the communication number to a terminal corresponding to the old communication number; Confirming whether a number change guide message including a changed number of the old communication number is received from a communication company server; And when the number change guide message is received from the communication company server, checking the validity by checking whether the changed number of the old communication number matches the new communication number; It may include.

The checking of the validity of the received communication number change request information may include: transmitting a text message including authentication information about the change of the communication number to a terminal corresponding to the old communication number; Receiving the authentication information and the communication number of the terminal corresponding to the old communication number when the terminal corresponding to the old communication number is inputted and transmitted; And checking the validity by checking whether the communication number of the terminal corresponding to the received authentication information and the old communication number is identical to the authentication information for changing the transmitted communication number and the new communication number. It may include.

Hereinafter, preferred embodiments will be described so as to understand the present invention described above in more detail.

Prior to the description, the drawings and the following description shown below are for the preferred method among various methods for effectively explaining the features of the present invention, the present invention is not limited only to the drawings and description below. In addition, in the following description of the present invention, if it is determined that a detailed description of a related known function or configuration may unnecessarily obscure the subject matter of the present invention, the detailed description thereof will be omitted. In addition, terms to be described below are terms defined in consideration of functions in the present invention, which may vary according to a user's or operator's intention or custom. Therefore, the definition should be made based on the contents throughout the present invention.

In addition, preferred embodiments of the present invention to be carried out below are provided in each system functional configuration to efficiently describe the technical components constituting the present invention, or system functions that are commonly provided in the technical field to which the present invention belongs. The configuration will be omitted, and described mainly on the functional configuration to be additionally provided for the present invention. If those skilled in the art to which the present invention pertains, it will be able to easily understand the function of the components that are conventionally used among the omitted functional configuration not shown below, and also the configuration omitted as described above The relationship between the elements and the components added for the present invention will also be clearly understood.

In addition, the following examples will be used to appropriately modify, integrate, or separate the terminology so that those skilled in the art to which the present invention pertains may clearly understand the present invention. The present invention is by no means limited thereto. In other words, each means constituting the present invention is a server (or terminal) provided on the system shown in the following embodiments, or a predetermined functional configuration provided in at least one or more servers (or terminals), or at least It may be an association of at least two or more functional components provided in one or more servers (or terminals). In addition, the server (or terminal) shown in the following embodiment is shown to include at least two or more functional components for achieving the technical features of the present invention for convenience, the functional component shown in the server (or terminal) Matched with the above-described means may be provided in two or more different servers (or terminals) according to the role and function of each functional component and the corresponding server (or terminal) operator (or operator), whereby the present invention is not limited No.

As a result, the technical spirit of the present invention is determined by the claims, and the following examples are one means for efficiently explaining the technical spirit of the present invention to those skilled in the art to which the present invention pertains. It is only.

1 is a view showing a customer information management system according to an embodiment of the present invention.

In more detail, Figure 1 is a predetermined terminal A (150) is requested to change the communication number in order to change the communication number of the customer information registered in advance, the validity of the new communication number in connection with the communication company server 155 After the system configuration for storing a new communication number in the storage medium 145, those skilled in the art to which the present invention pertains, referring to or modifying the present Figure 1 for the configuration of the customer information management system Various implementation methods may be inferred, but the present invention includes all the implementation methods inferred above and is not limited to the implementation method shown in FIG.

Hereinafter, a communication number change request including a changed communication number (hereinafter referred to as 'new communication number') provided from the terminal A 150 through a predetermined customer information change interface on the customer information management system shown in FIG. After receiving the information and confirming the validity in association with the carrier server 155, the component corresponding to at least one or more means or functional configuration for storing the new communication number in the storage medium 145 for convenience "customer information management server ( 100) ", the customer information management server 100 may be a banking server, a shopping mall server, a web server, or may be included as part of these servers.

Meanwhile, the customer information management system according to the embodiment of the present invention performs a process of changing and storing previously registered customer information according to a request of a customer (or a third party). Hereinafter, a communication number of the customer information is changed. When the request is made, the process to be performed and its components will be shown and explained.

Referring to FIG. 1 according to an embodiment of the present invention, the customer information management system includes a wired terminal used by the customer (or a third party), a wireless terminal (terminal connected to a communication network including an internet network), The terminal A 150 may include at least one of a wireless telephone and a wired telephone (a terminal connected to a telephone network including a mobile communication network), and the terminal A 150 may include the customer through a predetermined communication network and / or a telephone network. The communication channel is connected to the customer information management server 100 provided on the information management system.

According to an exemplary embodiment of the present invention, the customer (or a third party) manages the customer information through at least one terminal A 150 of a wired terminal connected to a predetermined wired communication network or a wireless terminal connected to a predetermined wireless communication network. When accessing the server 100, and inputs a new communication number to change the pre-registered communication number through at least one user interface provided by the customer information management server 100, the terminal A (150) It can be transmitted to the customer information management server 100 provided on the customer information management system through a predetermined communication network.

Here, the wired terminal connected to the wired communication network is a generic term for all terminal devices connected to a TCP / IP based communication network, and a desktop computer or a notebook computer connected to the TCP / IP based communication network. ), Or a home appliance terminal (eg, a set-top-box) connected to the TCP / IP-based communication network, or a kiosk connected to the TCP / IP-based communication network.

In addition, the wireless terminal connected to the wireless communication network is any terminal device connected to a mobile communication network based on CDMA (Code Division Multiple Access), or all terminal devices connected to the mobile Internet based on IEEE 802.16x, Motorola's DataTAC method or Erricson's Mobitex A generic term for all terminal devices connected to a wireless data communication network, which is a Personal Communication System (PCS) or Global System for Mobile communications (GSM) terminal or a Personal Digital Cellular terminal connected to the CDMA-based mobile communication network. A PDC or PHS (Personal Handyphone System) terminal or a Personal Digital Assistant (PDA) or a smart phone or telematics, or a portable Internet terminal connected to the IEEE 802.16x based mobile Internet, or Wireless connected to the DataTAC / Mobitex based wireless data communication network A data communication terminal such as may include at least one.

In addition, the customer information management server 100 connected with the terminal A 150 may include a separate web server for changing the pre-registered communication number according to the terminal A 150 and the communication network.

In addition, the communication network connecting the terminal A 150 and the customer information management server 100 may be a CDMA-based mobile communication network or a IEEE 802.16x-based portable Internet or the like according to the type of a wireless communication network connected to the terminal A 150. It is preferable that any one of DataTAC / Mobitex-based wireless data communication networks is included, or that all kinds of wireless communication networks proposed in the future including a predetermined wireless interval are included.

In addition, the terminal A 150 outputs at least one or more user interfaces provided by the customer information management server 100, and inputs or selects at least one or more information through the user interface to the customer information management server 100. It is preferable that a function configuration (for example, a browser program and a communication function, or a predetermined communication program and communication function to communicate with the customer information management server 100, etc.) is provided.

Those skilled in the art to which the present invention pertains can easily infer the characteristics of the terminal A 150 corresponding to at least one wired terminal or a wireless terminal, so a detailed description thereof is omitted for convenience. do.

In the customer information management system as described above, at least one communication network connecting the terminal A 150 used by the customer (or a third party) and the terminal A 150 and the customer information management server 100 is The customer (or a third party) performs a function of an information registration interface for registering (or entering) a new communication number for changing the communication number.

According to another exemplary embodiment of the present invention, the terminal A 150 is a predetermined call terminal (wired telephone) connected to a wired telephone network such as a public switched telephone network (PSTN) and a voice over IP (VoIP) network. Or a predetermined communication terminal (wireless telephone) connected to a wireless telephone network such as a mobile communication network or a wireless VoIP network, and the present invention is not limited thereto.

In the customer information management system as described above, when the terminal A 150 is the call terminal (wired telephone, wireless telephone), the wired terminal connecting the call terminal and the call terminal and the customer information management server 100. The telephone network or the wireless telephone network functions as an information registration interface for the customer (or a third party) to register (or input) a new communication number for changing the communication number.

In addition, when the terminal A 150 is a call terminal, the customer information management server 100 connected with the terminal A 150 registers (or inputs) the new communication number according to the terminal A 150 and the telephone network. It may be made to include a separate ARS server (not shown).

The storage medium 145 provided on the customer information management system according to the present invention stores and stores in association with the customer information including one or more of the customer code, name, social security number, address, communication number for the customer, The customer information stored in the storage medium 145 may include a banking service, a shopping mall service, and other information according to a service provided by the server including the customer information management server 100 or associated with the customer information management server 100. It may be information provided or registered by the customer to the service provider for the provided service.

The customer code may be a unique number, ID, etc. for specifying the customer, and the customer code may be information including at least one number, letter, or symbol.

The name may include one or more Korean, Chinese, and English names of the customer. When the customer is a corporation or a business entity, the name may include one or more Korean, Chinese, and English names of the corporation or business entity.

The resident registration number may be a number registered in a country that specifies an individual such as a resident registration number or an alien registration number for the customer, and when the customer is a corporation or a business entity, a corporate registration number and a business registration number may replace the resident registration number. .

The address may be address information of the customer's home, work, or business location.

The communication number may be information corresponding to at least one communication means as a number corresponding to the wired / wireless communication means of the customer.

According to one embodiment of the invention, the storage medium 145 is preferably provided in a DBMS provided on the customer information management system (or associated with the customer information management system), wherein the storage medium ( 145 may be a customer information D / B provided in the DBMS on the customer information management system or a predetermined database associated with the customer information D / B, and the present invention is not limited thereto.

On the other hand, the customer information management server 100 on the customer information management system according to the embodiment of the present invention may connect and receive information by connecting a communication channel with the communication server server 155 on the communication network. The communication company server 155 includes a wired communication company server 155 on a wired communication network and at least one mobile communication company server 155 on a mobile communication network, and operates the customer information management server 100 according to an embodiment of the present invention. Through a separate contract with the service provider, the results of the subscriber information confirmation request can be returned.

The customer information management server 100 provided on the customer information management system according to an embodiment of the present invention is a generic term for the components of the customer information management system connected to the terminal A 150 through a predetermined communication network. It may be implemented by including at least one server (or device), or may be implemented by at least one or more programs recorded on a recording medium provided in a predetermined server (or device), by which the present invention is not limited.

According to the embodiment of the present invention, the customer information management server 100 is characterized in that it comprises an interface unit 105 for connecting and managing a predetermined communication channel with the terminal A 150 through the communication network. .

According to an embodiment of the present invention, when the terminal A 150 is a terminal A 150 including a wired terminal connected to a predetermined wired communication network, the interface unit 105 includes a protocol stack defined in the wired communication network. A communication interface for connecting at least one communication channel with the terminal A 150 and transmitting and receiving at least one information (or data) using a communication protocol defined in a communication program included in the terminal A 150. It is desirable to provide a tooth.

For example, when the terminal A 150 is provided with a browser program corresponding to the Hyper-Text Transfer Protocol (HTTP) protocol, the interface unit 105 is connected to the terminal A 150 based on the TCP / IP protocol. It connects a communication channel and provides a communication interface for transmitting and receiving a web page (eg, a Hyper-Text Markup Language (HTML) compatible web page) or information using the HTTP protocol defined in the browser program.

Alternatively, when the terminal A 150 is provided with a communication program (for example, a customer information change (or registration) program) provided by the customer information management server 100, the interface unit 105 is the TCP / IP A communication channel is connected to the terminal A 150 based on a protocol, and a communication interface for transmitting and receiving information (or data) is provided using a communication protocol defined in the communication program.

According to another embodiment of the present invention, if the terminal A 150 is a terminal A 150 including a wireless terminal connected to a predetermined wireless communication network, the interface unit 105 is a protocol defined in the wireless communication network. Communication for transmitting and receiving at least one or more information (or data) by connecting a predetermined communication channel with the terminal A 150 based on a stack and using a communication protocol defined in a communication program included in the terminal A 150. It is desirable to provide an interface.

For example, when the terminal A 150 is equipped with a browser program corresponding to a WAP (Wireless Application Protocol) or ME (Mobile Explorer) protocol, the interface unit 105 is based on the CDMA protocol. ) And a communication interface for transmitting / receiving a web page (eg, a WML (Wireless Markup Language) compatible web page, or an HTML compatible web page) or information using a WAP / ME protocol defined in the browser program. to provide.

Alternatively, when the terminal A 150 is provided with a communication program (eg, a customer information change (or registration) program) provided by the customer information management server 100, the interface unit 105 may execute the CDMA protocol. It connects the communication channel with the terminal A 150 based on the, and provides a communication interface for transmitting and receiving information (or data) using a communication protocol defined in the communication program.

According to another exemplary embodiment of the present invention, when the terminal A 150 is a call terminal (wired telephone or wireless telephone) connected to a wired telephone network or a wireless telephone network, the interface unit 105 is the wired telephone network or a wireless telephone network. It is preferable to connect the call terminal and a predetermined call path based on the voice call protocol defined in the above, and to provide a communication interface for transmitting and receiving information (or data) based on the voice call.

For example, the interface unit 105 provides a communication interface for transmitting and receiving information based on Dual Tone MultiFrequency (DTMF) through the call terminal and the communication path, or provides a communication interface for transmitting and receiving information based on voice recognition. .

Referring to FIG. 1, the customer information management server 100 may include an interface providing unit 110 (or an interface providing unit), an information receiving unit 115 (or an information receiving unit), and a customer information extracting unit 120 (or a customer). Information extracting means), subscriber information confirmation request information generating unit 125 (or subscriber information confirmation request information generating means), information providing unit 130 (or information providing means), validity confirming unit 135 (or validity confirming means) ) And the customer information storage 140 (or customer information storage means).

Hereinafter, each functional configuration of the customer information management server 100 will be described according to a series of processes of receiving the communication number change request information from the terminal A 150 and confirming validity and storing the changed communication number.

The interface providing unit 110 is a function provided in the terminal A 150 after a predetermined terminal A 150 connects the communication channel with the customer information management server 100 through the interface unit 105. Corresponding to the configuration to generate (or select) the communication number change request information to generate a predetermined user interface that can be transmitted to the customer information management server 100 through the communication network, or from a predetermined database (not shown) And extracts the generated (or extracted) user interface in cooperation with the interface unit 105 to the terminal A 150 through the communication network.

Thereafter, the terminal A 150 inputs (or selects) the communication number change request information based on the user interface, and manages the customer information through the communication network using the input (or selected) communication number change request information. Send to server 100.

Here, the communication number change request information includes a new communication number input by the customer (or a third party). The communication number change request information may further include communication company information for the new communication number input (or selected) by the customer (or a third party).

According to an embodiment of the present invention, when the terminal A 150 is a terminal A 150 including a wired terminal connected to a predetermined wired communication network, the interface providing unit 110 is connected to the terminal A 150. Generating (or extracting) a predetermined user interface that can be provided by the provided browser program or communication program, and providing the generated (or extracted) user interface to the terminal A 150 through the interface unit 105. desirable.

According to another embodiment of the present invention, when the terminal A 150 is a terminal A 150 including a wireless terminal connected to a predetermined wireless communication network, the interface providing unit 110 is the terminal A 150 It generates (or extracts) a predetermined user interface that can be provided by a browser program or a communication program provided in the terminal, and provides the generated (or extracted) user interface to the terminal A 150 through the interface unit 105. It is preferable.

According to another exemplary embodiment of the present invention, when the terminal A 150 is a call terminal (wired telephone or wireless telephone) connected to a wired telephone network or a wireless telephone network, the interface providing unit 110 provides the call terminal. It is preferable to generate (or extract) a predetermined user interface as possible, and provide the generated (or extracted) user interface (eg, ARS-based user interface) to the call terminal through the interface unit 105.

According to another exemplary embodiment of the present invention, the terminal A 150 has at least one user interface for inputting (or selecting) the communication number change request information to the customer information management server 100 through the communication network. When a predetermined customer information change (or registration) program is provided, the interface providing unit 110 for providing the user interface to the terminal A 150 may be omitted, and the present invention is not limited thereto.

Here, when the user interface is provided to the terminal A 150, the customer (or third party) checks the registered customer information and then changes a specific item (communication number in the embodiment of the present invention). In order to be inputted, the customer information stored in the storage medium 145 may be extracted in connection with the customer information extracting unit 120 and the customer information may be provided to the terminal A 150 for output.

In order to change the communication number among the customer information, the customer who has confirmed the registered customer information output from the terminal A 150 inputs (or selects) a new communication number through the user interface to change the communication number request information. When the transmission through the communication network, the information receiving unit 115 receives the communication number change request information in conjunction with the interface unit 105, and the received communication number change request information to the subscriber information The confirmation request information generating unit 125 is provided.

The customer information extracting unit 120 extracts a part or all of the customer information stored in the storage medium 145 and provides it to the terminal A 150 or to the subscriber information confirmation request information generating unit 125. The customer information extracting unit 120 may extract customer information corresponding to a specific customer code through ID or certificate information provided by the terminal A 150 to access the customer information management server 100. .

The subscriber information confirmation request information generating unit 125 confirms subscriber information including a new communication number of the communication number change request information received through the information receiving unit 115 and customer information extracted from the customer information extracting unit 120. Generate request information.

The subscriber information confirmation request information is information requested by the communication company server 155 corresponding to the new communication number to confirm whether the subscriber information of the new communication number matches the customer information stored in the storage medium 145.

If the subscriber information confirmation request information generation unit 125 generates subscriber information confirmation request information including a new communication number and customer information, the information provider 130 transmits the subscriber information confirmation request information to the communication company server on the communication network. Provided at 155.

Here, the carrier server 155 to provide the subscriber information confirmation request information may be determined based on the carrier information corresponding to the new communication number included in the communication number change request information received from the terminal A 150. .

Alternatively, the carrier server 155 to provide the subscriber information confirmation request information may be determined by confirming through the identification number or the station number of the new communication number, and determine the carrier server 155 to provide the subscriber information confirmation request information. The subscriber information confirmation request information generating unit 125 or the information providing unit 130 may be performed.

The communication company server 155 corresponding to the new communication number receiving the subscriber information confirmation request information is extracted from the storage information 145 associated with the subscriber information for the new communication number and the customer information management server 100. Check whether the customer information matches, and provides the confirmed subscriber information confirmation result information to the customer information management server (100).

The communication company server 155 generates the subscriber information verification result information by checking whether the subscriber name and the resident registration number of the subscriber information for the new communication number match the name and resident registration number of the customer information to the customer information management server 100. Can provide.

The subscriber information confirming result information provided by the communication company server 155 may include matching information confirming that the subscriber information and the customer information for the new communication number match, or mismatch information confirming no matching, or subscriber information. Information may not be confirmed (for example, an unopened communication number, another carrier number, or a communication number that does not agree to provide subscriber information).

When the communication service provider server 155 on the communication network transmits the subscriber information confirmation result information, the information receiver 115 receives the subscriber information confirmation result information in association with the interface unit 105, and the validity confirmation unit ( 135) confirms the subscriber information confirmation result information to confirm the validity of the communication number change request.

When the validity confirming unit 135 confirms the subscriber information confirming result information received from the communication company server 155, and confirms that the subscriber information for the new communication number matches the customer information, it is confirmed that the matching information matches. Checking the validity of the communication number change request, the customer information storage unit 140 changes and stores the old communication number of the customer information stored in the storage medium 145 to a new communication number, the information providing unit 130 ) In connection with the interface providing unit 110 provides the terminal A 150 with communication number change confirmation information indicating that the communication number change request is approved and the communication number has been changed and stored.

In addition, as a result of confirming the subscriber information check result information received from the communication company server 155 in the validity confirming unit 135, it is confirmed that the subscriber information for the new communication number and the customer information does not match the mismatch information Or, if it is confirmed that the information can not be confirmed that the subscriber information can not be confirmed, the information providing unit 130 in connection with the interface providing unit 110 has been disapproved the communication number change request, check the new communication number and input again (Or select) the communication number change error information to be provided to the terminal A 150 to be output.

Thus, when the customer (or a third party) requests to change the communication number through the terminal A 150, the subscriber information about the new communication number and the customer information stored in the storage medium 145 match to determine whether the communication number By approving the change request and storing the change, it is possible to prevent a crime or the like caused by an illegal communication number change by a third party.

Meanwhile, the subscriber name for the new communication number may be the family name of the customer. Therefore, when providing a user interface for inputting and transmitting the communication number change request information to the terminal A 150, the name and resident registration number for the new communication number can be inputted, and the subscriber information confirmation request information generation unit is provided. When generating the subscriber information confirmation request information at 125, the subscriber information confirmation request information is generated including the subscriber name and the resident registration number for the new communication number together with the new communication number, and the communication company server 155 Check whether the new communication number, subscriber name and social security number included in the subscriber information confirmation request information match the subscriber information stored in the communication company server 155 (or stored in the storage medium 145 associated with the communication company server 155). As a result, subscriber information confirmation result information may be generated and provided to the customer information management server 100.

2A and 2B illustrate a process of approving and storing a communication number change request according to an exemplary embodiment of the present invention.

In more detail, Figures 2a and 2b is a customer information management server on the customer information management system shown in Figure 1 receives the communication number change request information from the terminal A, in conjunction with the carrier server validity of the new communication number The present invention relates to a method for storing a new communication number after authenticating the certificate, and a person having ordinary knowledge in the art to which the present invention pertains approves the communication number change request by referring to or modifying the drawings 2a and 2b. Various implementation methods for storing new communication numbers may be inferred, but the present invention includes all the implementation methods inferred above and is not limited to the implementation methods shown in FIGS. 2A and 2B.

2A and 2B, the customer information management server shown in FIG. 1 is referred to as " server " for convenience.

2A and 2B, the terminal A shown in FIG. 1 connects to a server through a predetermined communication network, connects a predetermined communication channel, and changes the previously registered communication number into a new communication number. When requesting registration (200), the server generates (or extracts) a predetermined user interface for registering the changed communication number (new communication number) (205), and the generated (or extracted) through the communication channel The user interface is transmitted to the terminal A and output (210).

Thereafter, the terminal A inputs (or selects) the communication number change request information based on the user interface (215), and when the communication number change request information is input (or selected) on the terminal A (220), the communication The communication number change request information is transmitted to the server through a channel (225).

Here, the communication number change request information includes a new communication number input by the customer (or a third party). The communication number change request information may further include communication company information for the new communication number input (or selected) by the customer (or a third party).

According to an embodiment of the present invention, when the terminal A is a terminal A including a wired terminal connected to a predetermined wired communication network, the server may be provided with a browser program or a communication program provided in the terminal A. It is preferable to generate (or extract) and provide the generated (or extracted) user interface to the terminal A.

According to another exemplary embodiment of the present invention, when the terminal A is a terminal A including a wireless terminal connected to a predetermined wireless communication network, the server may be provided by a browser program or a communication program provided in the terminal A. It is preferable to generate (or extract) an interface and provide the generated (or extracted) user interface to the terminal A.

According to another embodiment of the present invention, when the terminal A is a call terminal (wired or wireless telephone) connected to a wired telephone network or a wireless telephone network, the server generates a predetermined user interface that can be provided to the call terminal ( Or extract) and provide the generated (or extracted) user interface (eg, ARS based user interface) to the call terminal.

According to another embodiment of the present invention, a predetermined customer information change (or registration) having at least one user interface for inputting (or selecting) the communication number change request information to the terminal A and transmitting it to the server through the communication network. ) If a program is provided, the process of providing the user interface to the terminal A may be omitted, and the present invention is not limited thereto.

Here, when providing the user interface to the terminal A, the customer (or third party) checks the registered customer information and then changes and inputs a specific item (communication number in the embodiment of the present invention). In order to be able to extract the customer information stored in the storage medium associated with the server and provide the customer information to the terminal A to be output.

In order to change the communication number among the customer information, the customer who has confirmed the registered customer information outputted from the terminal A, inputs (or selects) a new communication number through the user interface, and transmits the communication number change request information to the communication network. When transmitting through, the server receives 230 the communication number change request information.

When the server receives the communication number change request information (230), the server extracts some or all of the customer information stored in the storage medium, the new communication number of the received communication number change request information and the extracted customer information Generate subscriber information confirmation request information including a (235).

The subscriber information confirmation request information is information requested from a communication company server corresponding to the new communication number to confirm whether the subscriber information of the new communication number matches the customer information stored in the storage medium.

When the subscriber information confirmation request information including the new communication number and the customer information is generated in the server, the subscriber information confirmation request information is provided to the communication company server on the communication network (240).

Here, the telecommunication company server to provide the subscriber information confirmation request information may be determined based on the telecommunication company information corresponding to the new communication number included in the communication number change request information received from the terminal A.

Alternatively, the carrier server to provide the subscriber information confirmation request information may be determined by checking through the identification number or the station number of the new communication number.

The communication company server corresponding to the new communication number having received the subscriber information confirmation request information checks whether the subscriber information for the new communication number matches the customer information extracted from a storage medium associated with the server, and confirms the confirmed subscriber information. The verification result information is generated (or extracted) and provided to the server (245).

The telecommunication company server may generate the subscriber information verification result information by checking whether the subscriber name and the resident registration number of the subscriber information for the new communication number match the name and resident registration number of the customer information and provide the result to the server.

The subscriber information confirming result information provided by the communication company server cannot confirm the matching information confirming that the subscriber information and the customer information for the new communication number match, or the mismatch information confirming the non-matching, or the subscriber information ( For example, the communication number may not be opened, another communication company number, or a communication number that does not agree to provide subscriber information).

When the subscriber information check result information is transmitted from the communication company server on the communication network, the server receives the subscriber information check result information and confirms the validity of the request for changing the communication number through the subscriber information check result information (250). )do.

When the server confirms the subscriber information check result information received from the communication company server, and confirms that the subscriber information for the new communication number matches the customer information matching (255), the communication number change request is requested. Verifying the validity, the server changes the old communication number of the customer information stored in the storage medium to a new communication number and stores it (265), and communicates that the communication number change request is approved and the communication number has been changed and stored. The number change confirmation information is generated (or extracted) and provided to the terminal A (270) to be output.

In addition, as a result of confirming the subscriber information confirmation result information received from the communication company server in the server, it is confirmed that the subscriber information for the new communication number and the customer information does not match or confirmed that the mismatch information, or the subscriber information cannot be confirmed If it is confirmed that the information can not be confirmed (255), the communication number change request has been disapproved, and generates (or extracts) communication number change error information for confirming and inputting (or selecting) a new communication number again to the terminal A. Providing 260 may be output.

Thus, when the customer (or a third party) requests to change the communication number through the terminal A, confirms whether the subscriber information for the new communication number matches the customer information stored in the storage medium and approves and changes the communication number change request. By storing, it is possible to prevent a criminal act or the like caused by an illegal communication number change by a third party.

Meanwhile, the subscriber name for the new communication number may be the family name of the customer. Therefore, when providing a user interface for inputting and transmitting the communication number change request information to the terminal A, the name and social security number for the new communication number can be input, and the subscriber information confirmation request information is generated by the server. At the time, subscriber information confirmation request information is generated including subscriber name and resident registration number for the new communication number together with the new communication number, and the communication company server includes the new communication number and subscriber name included in the subscriber information confirmation request information. And generating the subscriber information verification result information by checking whether the social security number matches the subscriber information stored in the communication company server (or stored in a storage medium associated with the communication company server).

3 is a diagram illustrating a customer information management system according to another exemplary embodiment of the present invention.

In more detail, Figure 3 is a predetermined terminal A (350) is requested to change the communication number in order to change the communication number of the pre-registered customer information, in connection with the communication company server 355 to authenticate the validity of the new communication number After the system configuration for storing a new communication number in the storage medium 345, those skilled in the art to which the present invention pertains, referring to or modifying the present figure 3 for the configuration of the customer information management system Various implementation methods may be inferred, but the present invention includes all the implementation methods inferred above and is not limited to the implementation method shown in FIG.

Hereinafter, a communication number change request including a changed communication number (hereinafter referred to as 'new communication number') provided from the terminal A 350 through a predetermined customer information change interface on the customer information management system shown in FIG. After receiving the information and confirming the validity in association with the carrier server 355 and at least one means or component corresponding to the functional configuration for storing the new communication number in the storage medium 345 for convenience "customer information management server 300 ) ", The customer information management server 300 may be a banking server, a shopping mall server, a web server, or may be included as part of these servers.

Meanwhile, the customer information management system according to the embodiment of the present invention performs a process of changing and storing previously registered customer information according to a request of a customer (or a third party). Hereinafter, a communication number of the customer information is changed. When the request is made, the process to be performed and its components will be shown and explained.

Referring to FIG. 3 according to an embodiment of the present invention, the customer information management system includes a wired terminal used by the customer (or a third party), a wireless terminal (terminal connected to a communication network including an internet network), The terminal A 350 may include at least one of a wireless telephone and a wired telephone (a terminal connected to a telephone network including a mobile communication network), and the terminal A 350 may include the customer through a predetermined communication network and / or a telephone network. The communication channel is connected to the customer information management server 300 provided on the information management system.

According to an exemplary embodiment of the present invention, the customer (or a third party) manages the customer information through at least one terminal A 350 of a wired terminal connected to a predetermined wired communication network or a wireless terminal connected to a predetermined wireless communication network. When accessing the server 300, and inputs a new communication number to change the pre-registered communication number through at least one user interface provided by the customer information management server 300, the terminal A (350) It may be transmitted to the customer information management server 300 provided on the customer information management system through a predetermined communication network.

Here, the wired terminal connected to the wired communication network is a generic term for all terminal devices connected to a TCP / IP based communication network, and a desktop computer or a notebook computer connected to the TCP / IP based communication network. ), Or a home appliance terminal (eg, a set-top-box) connected to the TCP / IP-based communication network, or a kiosk connected to the TCP / IP-based communication network.

In addition, the wireless terminal connected to the wireless communication network is any terminal device connected to a mobile communication network based on CDMA (Code Division Multiple Access), or all terminal devices connected to the mobile Internet based on IEEE 802.16x, Motorola's DataTAC method or Erricson's Mobitex A generic term for all terminal devices connected to a wireless data communication network, which is a Personal Communication System (PCS) or Global System for Mobile communications (GSM) terminal or a Personal Digital Cellular terminal connected to the CDMA-based mobile communication network. A PDC or PHS (Personal Handyphone System) terminal or a Personal Digital Assistant (PDA) or a smart phone or telematics, or a portable Internet terminal connected to the IEEE 802.16x based mobile Internet, or A wireless device connected to the DataTAC / Mobitex based wireless data communication network It may include at least one or more data communication terminal.

In addition, the customer information management server 300 connected to the terminal A 350 may include a separate web server for changing the pre-registered communication number according to the terminal A 350 and the communication network.

In addition, the communication network connecting the terminal A 350 and the customer information management server 300 is a CDMA based mobile communication network or a IEEE 802.16x based portable Internet or the like according to the type of wireless communication network to which the terminal A 350 is connected. It is preferable to include any one of DataTAC / Mobitex-based wireless data communication networks or to include all types of wireless communication networks proposed in the future including a predetermined wireless section.

In addition, the terminal A 350 outputs at least one or more user interfaces provided by the customer information management server 300, and inputs or selects at least one or more information through the user interface to the customer information management server 300. It is preferable that a function configuration (for example, a browser program and a communication function, or a predetermined communication program and communication function to communicate with the customer information management server 300, etc.) is provided.

Those skilled in the art to which the present invention pertains can easily infer the characteristics of the terminal A 350 corresponding to at least one wired terminal or a wireless terminal, and thus a detailed description thereof is omitted for convenience. do.

In the customer information management system as described above, at least one communication network connecting the terminal A 350 used by the customer (or a third party) and the terminal A 350 and the customer information management server 300 is The customer (or a third party) performs a function of an information registration interface for registering (or entering) a new communication number for changing the communication number.

According to another exemplary embodiment of the present invention, the terminal A 350 is a predetermined call terminal (wired) connected to a wired telephone network such as a public switched telephone network (PSTN) and a voice over IP (VoIP) network. Or a predetermined call terminal (wireless telephone) connected to a wireless telephone network such as a mobile communication network or a wireless VoIP network, and the present invention is not limited thereto.

In the customer information management system as described above, when the terminal A 350 is the call terminal (wired telephone or wireless telephone), the wired terminal connecting the call terminal and the call terminal and the customer information management server 300. The telephone network or the wireless telephone network functions as an information registration interface for the customer (or a third party) to register (or input) a new communication number for changing the communication number.

In addition, when the terminal A 350 is a call terminal, the customer information management server 300 connected to the terminal A 350 registers (or inputs) the new communication number according to the terminal A 350 and the telephone network. It may be made to include a separate ARS server (not shown).

The storage medium 345 provided on the customer information management system according to the present invention stores and stores the customer information linked to the customer information including one or more of the customer code, name, social security number, address, and communication number for the customer. The customer information stored in the storage medium 345 includes the customer information management server 300 or according to a service provided by a server linked with the customer information management server 300, a banking service, a shopping mall service, and the like. It may be information provided or registered by the customer to the service provider for the information service.

The customer code may be a unique number, ID, etc. for specifying the customer, and the customer code may be information including at least one number, letter, or symbol.

The name may include one or more Korean, Chinese, and English names of the customer. When the customer is a corporation or a business entity, the name may include one or more Korean, Chinese, and English names of the corporation or business entity.

The resident registration number may be a number registered in a country that specifies an individual such as a resident registration number or an alien registration number for the customer, and when the customer is a corporation or a business entity, a corporate registration number and a business registration number may replace the resident registration number. .

The address may be address information of the customer's home, work, or business location.

The communication number may be information corresponding to at least one communication means as a number corresponding to the wired / wireless communication means of the customer.

According to one embodiment of the invention, the storage medium 345 is preferably provided in a DBMS provided on the customer information management system (or associated with the customer information management system), wherein the storage medium ( 345 may be a customer information D / B provided in the DBMS on the customer information management system or a predetermined database associated with the customer information D / B, and the present invention is not limited thereto.

On the other hand, the customer information management server 300 on the customer information management system according to the embodiment of the present invention may connect and transmit information by connecting a communication channel with the communication server server 355 on the communication network. The communication company server 355 includes a wired communication company server 355 on a wired communication network and a mobile communication company server 355 on a mobile communication network, and operates a customer information management server 300 according to an embodiment of the present invention. Through a separate contract with the service provider, the subscriber information according to the subscriber information provision request may be provided to the customer information management server 300.

The customer information management server 300 provided on the customer information management system according to the embodiment of the present invention is a generic term for the components of the customer information management system connected to the terminal A 350 through a predetermined communication network. It may be implemented by including at least one server (or device), or may be implemented by at least one or more programs recorded on a recording medium provided in a predetermined server (or device), by which the present invention is not limited.

According to an embodiment of the present invention, the customer information management server 300 is characterized in that it comprises an interface unit 305 for connecting and managing a predetermined communication channel with the terminal A 350 through the communication network. .

According to an embodiment of the present invention, when the terminal A 350 is a terminal A 350 including a wired terminal connected to a predetermined wired communication network, the interface unit 305 is a protocol stack defined in the wired communication network. A communication interface for connecting a predetermined communication channel with the terminal A 350 and transmitting and receiving at least one information (or data) using a communication protocol defined in a communication program provided in the terminal A 350. It is preferable to provide.

For example, when the terminal A 350 is equipped with a browser program corresponding to the Hyper-Text Transfer Protocol (HTTP) protocol, the interface unit 305 is connected to the terminal A 350 based on the TCP / IP protocol. It connects a communication channel and provides a communication interface for transmitting and receiving a web page (eg, a Hyper-Text Markup Language (HTML) compatible web page) or information using the HTTP protocol defined in the browser program.

Alternatively, when the terminal A 350 is provided with a communication program (for example, a customer information change (or registration) program) provided by the customer information management server 300, the interface unit 305 is the TCP / IP. It connects a communication channel with the terminal A 350 based on a protocol, and provides a communication interface for transmitting and receiving information (or data) using a communication protocol defined in the communication program.

According to another exemplary embodiment of the present invention, when the terminal A 350 is a terminal A 350 including a wireless terminal connected to a predetermined wireless communication network, the interface unit 305 is a protocol defined in the wireless communication network. Communication for transmitting and receiving at least one or more information (or data) by connecting a predetermined communication channel with the terminal A 350 based on a stack and using a communication protocol defined in a communication program included in the terminal A 350. It is desirable to provide an interface.

For example, when the terminal A 350 is equipped with a browser program corresponding to a WAP (Wireless Application Protocol) or ME (Mobile Explorer) protocol, the interface unit 305 is based on the CDMA protocol. ) And a communication interface for transmitting / receiving a web page (eg, a WML (Wireless Markup Language) compatible web page, or an HTML compatible web page) or information using a WAP / ME protocol defined in the browser program. to provide.

Alternatively, when the terminal A 350 is provided with a communication program (eg, a customer information change (or registration) program) provided by the customer information management server 300, the interface unit 305 may use the CDMA protocol. It connects the communication channel with the terminal A 350 based on the, and provides a communication interface for transmitting and receiving information (or data) using a communication protocol defined in the communication program.

According to another exemplary embodiment of the present invention, when the terminal A 350 is a call terminal (wired telephone or wireless telephone) connected to a wired telephone network or a wireless telephone network, the interface unit 305 is the wired telephone network or a wireless telephone network. It is preferable to connect the call terminal and a predetermined call path based on the voice call protocol defined in the above, and to provide a communication interface for transmitting and receiving information (or data) based on the voice call.

For example, the interface unit 305 provides a communication interface for transmitting and receiving information based on Dual Tone MultiFrequency (DTMF) through the call terminal and the communication path, or provides a communication interface for transmitting and receiving information based on voice recognition. .

Referring to FIG. 3, the customer information management server 300 may include an interface providing unit 310 (or an interface providing unit), an information receiving unit 315 (or an information receiving unit), and a customer information extracting unit 330 (or a customer). Information extracting means), subscriber information providing request information generating unit 320 (or subscriber information providing request information generating means), information providing unit 325 (or information providing means), validity checking unit 335 (or validating means) ) And a customer information storage unit 340 (or customer information storage means).

Hereinafter, each functional configuration of the customer information management server 300 will be described according to a series of processes of receiving the communication number change request information from the terminal A 350 and confirming validity and storing the changed communication number.

The interface providing unit 310 has a function provided in the terminal A 350 after a predetermined terminal A 350 connects a communication channel with the customer information management server 300 through the interface unit 305. In response to the configuration, a predetermined user interface capable of inputting (or selecting) the communication number change request information to be transmitted to the customer information management server 300 through the communication network, or from a predetermined database (not shown) And extracts the generated (or extracted) user interface in cooperation with the interface unit 305 to the terminal A 350 through the communication network.

Thereafter, the terminal A 350 inputs (or selects) the communication number change request information based on the user interface, and manages the customer information through the communication network using the input (or selected) communication number change request information. Send to server 300.

Here, the communication number change request information includes a new communication number input by the customer (or a third party). The communication number change request information may further include communication company information for the new communication number input (or selected) by the customer (or a third party).

According to an embodiment of the present invention, when the terminal A 350 is a terminal A 350 including a wired terminal connected to a predetermined wired communication network, the interface providing unit 310 is connected to the terminal A 350. Generating (or extracting) a predetermined user interface that can be provided by the provided browser program or communication program, and providing the generated (or extracted) user interface to the terminal A 350 through the interface unit 305. desirable.

According to another exemplary embodiment of the present invention, when the terminal A 350 is a terminal A 350 including a wireless terminal connected to a predetermined wireless communication network, the interface providing unit 310 is the terminal A 350. It generates (or extracts) a predetermined user interface that can be provided by a browser program or a communication program provided in the terminal, and provides the generated (or extracted) user interface to the terminal A 350 through the interface unit 305. It is preferable.

According to another exemplary embodiment of the present invention, when the terminal A 350 is a call terminal (wired telephone or wireless telephone) connected to a wired telephone network or a wireless telephone network, the interface provider 310 is connected to the call terminal. It is preferable to generate (or extract) a predetermined user interface that can be provided, and provide the generated (or extracted) user interface (eg, ARS based user interface) to the call terminal through the interface unit 305. .

According to another exemplary embodiment of the present invention, the terminal A 350 has at least one user interface for inputting (or selecting) the communication number change request information to the customer information management server 300 through the communication network. When a predetermined customer information change (or registration) program is provided, the interface providing unit 310 for providing the user interface to the terminal A 350 may be omitted, and the present invention is not limited thereto.

When the user interface is provided to the terminal A 350, the customer (or a third party) checks the registered customer information and then changes a specific item of the customer information (a communication number in the embodiment of the present invention). In order to be inputted, the customer information stored in the storage medium 345 may be extracted in connection with the customer information extraction unit 330, and the customer information may be provided to the terminal A 350 to be output.

The customer information extracting unit 330 extracts some or all of the customer information stored in the storage medium 345 and provides the extracted information to the terminal A 350 or to the validity checking unit 335. The customer information extracting unit 330 may extract customer information corresponding to a specific customer code through ID or certificate information provided by the terminal A 350 to access the customer information management server 300. .

In order to change the communication number among the customer information, the customer who has confirmed the registered customer information output from the terminal A 350, inputs (or selects) a new communication number through the user interface, and changes the communication number request information. When the transmission through the communication network, the information receiving unit 315 is characterized in that for receiving the communication number change request information in conjunction with the interface unit 305, the received communication number change request information to the subscriber information The provision request information generator 320 is provided.

The subscriber information providing request information generating unit 320 generates (or extracts) subscriber information providing request information including a new communication number of the communication number change request information received through the information receiving unit 315.

When the subscriber information providing request information including the new communication number is generated (or extracted) in the subscriber information providing request information generating unit 320, the information providing unit 325 transmits the subscriber information providing request information to the communication company on the communication network. Provided to server 355.

Here, the carrier server 355 to provide the subscriber information providing request information may be determined based on the carrier information corresponding to the new communication number included in the communication number change request information received from the terminal A 350. .

Alternatively, the communication company server 355 to provide the subscriber information providing request information may be determined by checking through the identification number or the station number of the new communication number, and determines the communication company server 355 to provide the subscriber information providing request information. The subscriber information providing request information generating unit 320 or the information providing unit 325 may be performed.

The communication company server 355 corresponding to the new communication number that has received the subscriber information providing request information checks the subscriber information for the new communication number, and if the subscriber information for the new communication number is confirmed, the subscriber information. Provides to the customer information management server 300.

The telecommunication company server 355 may generate (or extract) subscriber information including a subscriber name and a social security number for the new communication number and provide the same to the customer information management server 300.

If, on the telecommunication company server 355, the subscriber information for the new communication number cannot be confirmed (for example, a communication number that is not opened, another communication company number, or a communication number that does not agree to provide subscriber information), subscriber information cannot be confirmed. May be generated (or extracted) and provided to the customer information management server 300.

When the subscriber information on the new communication number is received by the communication company server 355 on the communication network, the validity checking unit 335 matches the customer information extracted by the customer information extracting unit 330 with the subscriber information. Check the validity of the communication number change request.

The validity confirming unit 335 confirms the validity by checking whether the subscriber name and resident registration number of the subscriber information match the name and resident registration number of the customer information.

When the validity confirming unit 335 confirms that the subscriber information received from the communication company server 355 matches the customer information, the validity of the communication number change request is checked, and the customer information storage unit 340. The old communication number of the customer information stored in the storage medium 345 is changed to a new communication number and stored, and the information providing unit 325 is approved by the communication number change request in association with the interface providing unit 310. And the communication number change confirmation information indicating that the communication number has been changed and stored is provided to the terminal A 350 to be output.

On the other hand, the validity confirmation unit 335 confirms that the subscriber information received from the communication company server 355 and the customer information does not match, or that the subscriber information confirmation information received from the communication company server 355 If confirmed, the information providing unit 325 has been disapproved in connection with the interface providing unit 310, the communication number change request, communication number change error that you want to check and input (or select) the new communication number again Information may be provided to the terminal A 350 to be output.

Thus, when the customer (or a third party) requests to change the communication number through the terminal A 350, the subscriber number for the new communication number and the customer information stored in the storage medium 345 match to determine the communication number. By approving the change request and storing the change, it is possible to prevent a crime or the like caused by an illegal communication number change by a third party.

Meanwhile, the subscriber name for the new communication number may be the family name of the customer. Therefore, when providing a user interface for inputting and transmitting the communication number change request information to the terminal A 350, the name and resident registration number for the new communication number can be input, and the validity checker 335 The subscriber name and resident registration number of the subscriber information received from the communication company server 355 may be approved for the communication number change request by confirming whether the name and resident registration number for the new communication number input by the customer.

4A and 4B illustrate a process of approving and storing a communication number change request according to another exemplary embodiment of the present invention.

In more detail, FIGS. 4A and 4B show that the customer information management server on the customer information management system shown in FIG. 3 receives the communication number change request information from the terminal A and validates the new communication number in association with the communication company server. After authenticating the authentication method for storing a new communication number, those of ordinary skill in the art to which the present invention belongs, by referring to or modifying the Figures 4a and 4b to approve the communication number change request and Various implementation methods for storing new communication numbers may be inferred, but the present invention includes all the implementation methods inferred above and is not limited to the implementation methods shown in FIGS. 4A and 4B.

In the following Figures 4a and 4b, the customer information management server shown in Figure 3 is referred to as "server" for convenience.

4A and 4B, the terminal A shown in FIG. 3 connects to a server through a predetermined communication network, connects a predetermined communication channel, and changes the previously registered communication number into a new communication number. When requesting registration (400), the server generates (or extracts) a predetermined user interface for registering the changed communication number (new communication number) (405), and generates (or extracts) the generated data through the communication channel. The user interface is transmitted to the terminal A and output (410).

Thereafter, the terminal A inputs (or selects) the communication number change request information based on the user interface (415). When the communication number change request information is input (or selects) the terminal A (420), the communication is performed. The communication number change request information is transmitted to the server through a channel (425).

Here, the communication number change request information includes a new communication number input by the customer (or a third party). The communication number change request information may further include communication company information for the new communication number input (or selected) by the customer (or a third party).

According to an embodiment of the present invention, when the terminal A is a terminal A including a wired terminal connected to a predetermined wired communication network, the server may be provided with a browser program or a communication program provided in the terminal A. It is preferable to generate (or extract) and provide the generated (or extracted) user interface to the terminal A.

According to another exemplary embodiment of the present invention, when the terminal A is a terminal A including a wireless terminal connected to a predetermined wireless communication network, the server may be provided by a browser program or a communication program provided in the terminal A. It is preferable to generate (or extract) an interface and provide the generated (or extracted) user interface to the terminal A.

According to another embodiment of the present invention, when the terminal A is a call terminal (wired or wireless telephone) connected to a wired telephone network or a wireless telephone network, the server generates a predetermined user interface that can be provided to the call terminal ( Or extract) and provide the generated (or extracted) user interface (eg, ARS based user interface) to the call terminal.

According to another embodiment of the present invention, a predetermined customer information change (or registration) having at least one user interface for inputting (or selecting) the communication number change request information to the terminal A and transmitting it to the server through the communication network. ) If a program is provided, the process of providing the user interface to the terminal A may be omitted, and the present invention is not limited thereto.

Here, when providing the user interface to the terminal A, the customer (or third party) checks the registered customer information and then changes and inputs a specific item (communication number in the embodiment of the present invention). In order to be able to extract the customer information stored in the storage medium associated with the server and provide the customer information to the terminal A to be output.

In order to change the communication number among the customer information, the customer who has confirmed the registered customer information output from the terminal A, inputs (or selects) a new communication number through the user interface, and transmits the communication number change request information to the communication network. When transmitting through, the server receives (430) the communication number change request information.

When the server receives the communication number change request information (430), the server generates (or extracts) subscriber information providing request information including the new communication number of the received communication number change request information (435).

When the subscriber information providing request information including the new communication number is generated (or extracted) in the server, the server provides the subscriber information providing request information to a communication company server on the communication network (440).

Here, the telecommunication company server to provide the subscriber information providing request information may be determined based on the telecommunication company information corresponding to the new communication number included in the communication number change request information received from the terminal A.

Alternatively, the carrier server to provide the subscriber information providing request information may be determined by checking through the identification number or the station number of the new communication number.

The communication company server corresponding to the new communication number receiving the subscriber information providing request information checks the subscriber information for the new communication number (440), and if the subscriber information for the new communication number is confirmed (450), The subscriber information is provided to the server (460).

The communication company server may generate (or extract) subscriber information including a subscriber name and a social security number for the new communication number and provide the same to the server.

If, on the carrier server, the subscriber information for the new communication number cannot be confirmed (for example, a communication number that is not opened, another communication company number, and a communication number that does not agree to provide subscriber information) (450) Subscriber information non-identification information May be generated (or extracted) and provided to the server (455).

When receiving the subscriber information on the new communication number from the communication company server on the communication network, the server checks whether the customer information and the subscriber information match to confirm the validity of the change request number (465).

The server checks the validity by checking whether the subscriber name and resident registration number of the subscriber information match the name and resident registration number of the customer information.

When the server confirms that the subscriber information received from the communication company server matches the customer information (470), the validity of the communication number change request is checked, and the server communicates the old information of the customer information stored in the storage medium. The number is changed to a new communication number and stored (480), and the communication number change confirmation information indicating that the communication number change request is approved and the communication number has been changed and stored is provided to the terminal A (485) to be outputted.

On the other hand, if the server confirms that the subscriber information received from the communication company server and the customer information does not match (470) or receives the subscriber information non-confirmation information from the communication company server (455), the server The communication number change request is disapproved, and may provide the communication number change error information to the terminal A (475) to be confirmed and input (or select) the new communication number again.

Thus, when the customer (or a third party) requests to change the communication number through the terminal A, confirms whether the subscriber information for the new communication number matches the customer information stored in the storage medium and approves and changes the communication number change request. By storing, it is possible to prevent a criminal act or the like caused by an illegal communication number change by a third party.

Meanwhile, the subscriber name for the new communication number may be the family name of the customer. Therefore, when providing a user interface for inputting and transmitting the communication number change request information to the terminal A, the name and resident registration number for the new communication number can be input, and the server receives the subscriber information received from the communication company server. It is also possible to approve the request for changing the communication number by checking whether the subscriber's name and social security number match the name and social security number for the new communication number entered by the customer.

5 is a view showing a customer information management system according to another embodiment of the present invention.

In more detail, Figure 5 is a predetermined terminal A (555) when a request for changing the communication number in order to change the communication number of the pre-registered customer information, the previously registered communication number (hereinafter referred to as 'old communication number') Sends a text message including the authentication information for the communication number change to the corresponding terminal B (560) side to receive a number change guide message from the communication company server 565, or corresponding to the old communication number for entering the authentication information Receiving and confirming the communication number of the terminal B 560 to authenticate the validity of the communication number change request and to a system configuration for storing a new communication number in the storage medium 550, in the technical field to which the present invention belongs Those skilled in the art will be able to infer various implementation methods for the configuration of the customer information management system by referring to or modifying the present invention. Includes all embodiments and methods, it shall not be limited to the exemplary method shown in the figure 5.

Hereinafter, a communication number change request including a changed communication number (hereinafter referred to as a 'new communication number') provided from the terminal A 555 through a predetermined customer information change interface on the customer information management system shown in FIG. Receives information, generates authentication information, and transmits the authentication information to the terminal B 560 corresponding to the old communication number to receive a number change guide message from the communication company server 565, or the terminal B 560 corresponding to the old communication number. At least one means or function configuration for storing the new communication number in the storage medium 550 after checking the validity of the communication number change request by receiving the authentication information inputted from the terminal B and the communication number of the terminal B 560. The component is referred to as a "customer information management server 500" for convenience, and the customer information management server 500 is a banking server, a shopping mall server, a web server, or It can be included as a part.

Meanwhile, the customer information management system according to the embodiment of the present invention performs a process of changing and storing previously registered customer information according to a request of a customer (or a third party). Hereinafter, a communication number of the customer information is changed. When the request is made, the process to be performed and its components will be shown and explained.

Referring to FIG. 5 according to an embodiment of the present invention, the customer information management system includes a wired terminal used by the customer (or a third party), a wireless terminal (terminal connected to a communication network including an internet network). And a terminal A 555 including at least one of a wireless telephone and a wired telephone (terminal connected to a telephone network including a mobile communication network), and the terminal A 555 may be provided through a predetermined communication network and / or a telephone network. The communication channel is connected to the customer information management server 500 provided on the customer information management system.

According to an exemplary embodiment of the present invention, the customer (or a third party) manages the customer information through at least one terminal A 555 of a wired terminal connected to a predetermined wired communication network or a wireless terminal connected to a predetermined wireless communication network. When a new communication number is input to change the pre-registered communication number through at least one user interface provided by the customer information management server 500, the terminal A 555 accesses the server 500. It may be transmitted to the customer information management server 500 provided on the customer information management system through a predetermined communication network.

Here, the wired terminal connected to the wired communication network is a generic term for all terminal devices connected to a TCP / IP based communication network, and a desktop computer or a notebook computer connected to the TCP / IP based communication network. ), Or a home appliance terminal (eg, a set-top-box) connected to the TCP / IP-based communication network, or a kiosk connected to the TCP / IP-based communication network.

In addition, the wireless terminal connected to the wireless communication network is any terminal device connected to a mobile communication network based on CDMA (Code Division Multiple Access), or all terminal devices connected to the mobile Internet based on IEEE 802.16x, Motorola's DataTAC method or Erricson's Mobitex A generic term for all terminal devices connected to a wireless data communication network, which is a Personal Communication System (PCS) or Global System for Mobile communications (GSM) terminal or a Personal Digital Cellular terminal connected to the CDMA-based mobile communication network. A PDC or PHS (Personal Handyphone System) terminal or a Personal Digital Assistant (PDA) or a smart phone or telematics, or a portable Internet terminal connected to the IEEE 802.16x based mobile Internet, or A wireless device connected to the DataTAC / Mobitex based wireless data communication network It may include at least one or more data communication terminal.

In addition, the customer information management server 500 connected with the terminal A 555 may be configured to include a separate web server for changing the pre-registered communication number according to the terminal A 555 and the communication network.

In addition, the communication network connecting the terminal A (555) and the customer information management server 500 is a CDMA-based mobile communication network or IEEE 802.16x-based portable Internet according to the type of wireless communication network connected to the terminal A (555) Or DataTAC / Mobitex-based wireless data communication network or any one, or preferably comprises a wireless communication network of any kind proposed in the future including a predetermined wireless interval.

In addition, the terminal A 555 outputs at least one or more user interfaces provided by the customer information management server 500, and inputs or selects at least one or more information through the user interface to the customer information management server 500. It is preferable that a function configuration (for example, a browser program and a communication function, or a predetermined communication program and communication function to communicate with the customer information management server 500) is provided.

Those skilled in the art to which the present invention pertains can easily infer the characteristics of the terminal A 555 corresponding to at least one wired terminal or a wireless terminal, so a detailed description thereof is omitted for convenience. do.

In the customer information management system as described above, at least one communication network connecting the terminal A 555 used by the customer (or a third party) and the terminal A 555 and the customer information management server 500 is The customer (or a third party) performs a function of an information registration interface for registering (or entering) a new communication number for changing the communication number.

According to another exemplary embodiment of the present invention, the terminal A 555 is a predetermined call terminal (wired telephone) connected to a wired telephone network such as a public switched telephone network (PSTN) and a voice over IP (VoIP) network. Or a predetermined communication terminal (wireless telephone) connected to a wireless telephone network such as a mobile communication network or a wireless VoIP network, and the present invention is not limited thereto.

In the customer information management system as described above, when the terminal A (555) is the call terminal (wired telephone, wireless telephone), the wired terminal connecting the call terminal and the call terminal and the customer information management server 500. The telephone network or the wireless telephone network functions as an information registration interface for the customer (or a third party) to register (or input) a new communication number for changing the communication number.

In addition, when the terminal A 555 is a call terminal, the customer information management server 500 connected with the terminal A 555 registers (or inputs) the new communication number according to the terminal A 555 and the telephone network. It may be made to include a separate ARS server (not shown).

Meanwhile, referring to FIG. 5 according to an embodiment of the present invention, the customer information management system includes a terminal B including one or more wired terminals (including wired telephones) and wireless terminals (including wireless telephones) used by the customer. The terminal B 560 may be connected to a communication channel with the customer information management server 500 provided on the customer information management system through a predetermined communication network and / or a telephone network.

In addition, the terminal B 560 receives and outputs a text message including predetermined authentication information provided by the customer information management server 500, and accesses the customer information management server 500 to receive the received authentication. It includes a function configuration that can be entered by sending information.

In addition, the terminal B 560 may be a terminal such as any one of a wired terminal (including a wired telephone) or a wireless terminal (including a wireless telephone) of the terminal A 555. Therefore, the description of the terminal B 560 can be inferred from the description of the terminal A (555).

That is, the terminal A 555 may be a terminal used by a third party (for example, a hacker), not an actual customer, but the terminal B 560 is the old communication number or new communication number possessed by the actual customer. Since the terminal corresponds to any one of them, the terminal A 555 is distinguished from the terminal B 560.

The storage medium 550 provided on the customer information management system according to the present invention stores and stores in association with the customer information including one or more of the customer code, name, social security number, address, communication number for the customer, The customer information stored in the storage medium 550 may include a banking service, a shopping mall service, and other information according to a service provided by the server including the customer information management server 500 or linked with the customer information management server 500. It may be information provided or registered by the customer to the service provider for the provided service.

The customer code may be a unique number, ID, etc. for specifying the customer, and the customer code may be information including at least one number, letter, or symbol.

The name may include one or more Korean, Chinese, and English names of the customer. When the customer is a corporation or a business entity, the name may include one or more Korean, Chinese, and English names of the corporation or business entity.

The resident registration number may be a number registered in a country that specifies an individual such as a resident registration number or an alien registration number for the customer, and when the customer is a corporation or a business entity, a corporate registration number and a business registration number may replace the resident registration number. .

The address may be address information of the customer's home, work, or business location.

The communication number may be information corresponding to at least one communication means as a number corresponding to the wired / wireless communication means of the customer.

According to one embodiment of the invention, the storage medium 550 is preferably provided in a DBMS provided on the customer information management system (or associated with the customer information management system), wherein the storage medium ( 550 may be a customer information D / B provided in the DBMS on the customer information management system or a predetermined database associated with the customer information D / B, and the present invention is not limited thereto.

On the other hand, the customer information management server 500 on the customer information management system according to an embodiment of the present invention can connect and receive information by connecting a communication channel with a communication company server 565 on a communication network, the communication company server 565 At least one wired communication company server 565 on a wired communication network and a mobile communication company server 565 on a mobile communication network.

The customer information management server 500 provided on the customer information management system according to the embodiment of the present invention is connected to the terminal A 555 (and / or the terminal B 560) through a predetermined communication network. As a general term for the components of the information management system, it may be implemented including at least one server (or device), or may be implemented by at least one or more programs recorded on a recording medium provided in a predetermined server (or device), Thereby, this invention is not limited.

According to an embodiment of the present invention, the customer information management server 500 is an interface unit for connecting and managing a predetermined communication channel with the terminal A 555 (and / or terminal B 560) through the communication network ( And 505).

According to an embodiment of the present invention, when the terminal A 555 is a terminal A 555 including a wired terminal connected to a predetermined wired communication network, the interface unit 505 is a protocol stack defined in the wired communication network. A communication interface for connecting at least one communication channel with the terminal A 555 and transmitting and receiving at least one information (or data) using a communication protocol defined in a communication program included in the terminal A 555. It is preferable to provide.

For example, when the terminal A 555 is provided with a browser program corresponding to the Hyper-Text Transfer Protocol (HTTP) protocol, the interface unit 505 is connected with the terminal A 555 based on the TCP / IP protocol. It connects a communication channel and provides a communication interface for transmitting and receiving a web page (eg, a Hyper-Text Markup Language (HTML) compatible web page) or information using the HTTP protocol defined in the browser program.

Alternatively, when the terminal A 555 is provided with a communication program (eg, a customer information change (or registration) program) provided by the customer information management server 500, the interface unit 505 may be configured to use the TCP. It connects the communication channel with the terminal A 555 based on the / IP protocol, and provides a communication interface for transmitting and receiving information (or data) using the communication protocol defined in the communication program.

According to another exemplary embodiment of the present invention, when the terminal A 555 is a terminal A 555 including a wireless terminal connected to a predetermined wireless communication network, the interface unit 505 is a protocol defined in the wireless communication network. Communication for transmitting and receiving at least one information (or data) by connecting a predetermined communication channel with the terminal A 555 based on a stack and using a communication protocol defined in a communication program included in the terminal A 555. It is desirable to provide an interface.

For example, when the terminal A 555 is provided with a browser program corresponding to a WAP (Wireless Application Protocol) or a ME (Mobile Explorer) protocol, the interface unit 505 is based on the CDMA protocol. ) And a communication interface for transmitting / receiving a web page (eg, a WML (Wireless Markup Language) compatible web page, or an HTML compatible web page) or information using a WAP / ME protocol defined in the browser program. to provide.

Alternatively, when the terminal A 555 is provided with a communication program (for example, a customer information change (or registration) program) provided by the customer information management server 500, the interface unit 505 may be configured. It connects the communication channel with the terminal A 555 based on the CDMA protocol, and provides a communication interface for transmitting and receiving information (or data) using a communication protocol defined in the communication program.

According to another exemplary embodiment of the present invention, when the terminal A 555 is a call terminal (wired telephone or wireless telephone) connected to a wired telephone network or a wireless telephone network, the interface unit 505 may be connected to the wired telephone network or a wireless telephone network. It is preferable to connect the call terminal and a predetermined call path based on the voice call protocol defined in the above, and to provide a communication interface for transmitting and receiving information (or data) based on the voice call.

For example, the interface unit 505 provides a communication interface for transmitting and receiving information based on Dual Tone MultiFrequency (DTMF) through the call terminal and the communication path, or provides a communication interface for transmitting and receiving information based on voice recognition. .

In the above, an example of providing a communication interface for transmitting and receiving information from the customer information management server 500 to the terminal A 555 has been described, but the terminal B (from the customer information management server 500 is based on the description). An example of providing a communication interface for transmitting / receiving information to 560 is also described as fully inferred.

Referring to FIG. 5, the customer information management server 500 may include an interface providing unit 510 (or an interface providing unit), an information receiving unit 515 (or an information receiving unit), and a customer information extracting unit 520 (or a customer). Information extraction means), authentication information generating unit 525 (or authentication information generating means), text message generating unit 530 (or text message generating means), information providing unit 535 (or information providing means), validation The unit 540 (or validation means) and the customer information storage unit 545 (or customer information storage means) may be included.

Hereinafter, receiving the communication number change request information from the terminal A (555) and transmits a text message containing the authentication information to the terminal B (560) corresponding to the old communication number to receive the number change guide message, or the authentication After receiving and confirming the communication number of the terminal B 560 corresponding to the old communication number for inputting information, after authenticating the validity of the communication number change request, a series of processes for storing the new communication number in the storage medium 550. According to each of the functional configuration of the customer information management server 500 according to.

The interface providing unit 510 has a function provided in the terminal A 555 after a predetermined terminal A 555 connects a communication channel with the customer information management server 500 through the interface unit 505. In response to the configuration, a predetermined user interface capable of inputting (or selecting) the communication number change request information to be transmitted to the customer information management server 500 through the communication network, or from a predetermined database (not shown) It extracts and provides the generated user interface (or extracted) to the terminal A (555) through the communication network in conjunction with the interface unit 505.

Thereafter, the terminal A 555 inputs (or selects) the communication number change request information based on the user interface, and manages the customer information through the communication network using the input (or selected) communication number change request information. Send to server 500.

Here, the communication number change request information includes a new communication number input by the customer (or a third party). The communication number change request information may further include communication company information for the new communication number input (or selected) by the customer (or a third party).

According to an embodiment of the present invention, when the terminal A 555 is a terminal A 555 including a wired terminal connected to a predetermined wired communication network, the interface providing unit 510 is connected to the terminal A 555. Generating (or extracting) a predetermined user interface that can be provided by the provided browser program or communication program, and providing the generated (or extracted) user interface to the terminal A 555 through the interface unit 505. desirable.

According to another exemplary embodiment of the present invention, when the terminal A 555 is a terminal A 555 including a wireless terminal connected to a predetermined wireless communication network, the interface providing unit 510 is the terminal A 555. It generates (or extracts) a predetermined user interface that can be provided by a browser program or a communication program provided in the terminal, and provides the generated (or extracted) user interface to the terminal A 555 through the interface unit 505. It is preferable.

According to another exemplary embodiment of the present invention, when the terminal A 555 is a call terminal (wired telephone or wireless telephone) connected to a wired telephone network or a wireless telephone network, the interface providing unit 510 is provided to the call terminal. It is desirable to generate (or extract) a predetermined user interface as much as possible, and provide the generated (or extracted) user interface (eg, ARS based user interface) to the call terminal through the interface unit 505.

According to another exemplary embodiment of the present invention, the terminal A 555 has at least one user interface for inputting (or selecting) the communication number change request information to the customer information management server 500 through the communication network. When a predetermined customer information change (or registration) program is provided, the interface providing unit 510 for providing the user interface to the terminal A 555 may be omitted, and the present invention is not limited thereto.

Here, when providing the user interface to the terminal A 555, the customer (or third party) checks the registered customer information and then changes a specific item (communication number in the embodiment of the present invention). In order to be inputted, the customer information stored in the storage medium 550 may be extracted in connection with the customer information extracting unit 520, and the customer information may be provided to the terminal A 555 for output.

The customer information extracting unit 520 may extract some or all of the customer information stored in the storage medium 550 and provide the extracted information to the terminal A 555. The customer information extracting unit 520 may extract customer information corresponding to a specific customer code through ID or certificate information provided by the terminal A 555 to access the customer information management server 500. .

In order to change the communication number among the customer information, the customer who has confirmed the registered customer information output from the terminal A 555, inputs (or selects) a new communication number through the user interface, and changes the communication number request information. When transmitting through the communication network, the information receiving unit 515 may receive the communication number change request information in conjunction with the interface unit 505.

When the communication number change request information is received through the information receiver 515, the authentication information generator 525 generates authentication information corresponding to the communication number change request information.

The authentication information is preferably text information consisting of at least one number and / or letter.

According to another embodiment of the present invention, the authentication information may be voice information obtained by converting numbers and / or letters into voice using TTS (Text To Speech) technology.

The text message generator 530 generates a text message including authentication information corresponding to the communication number change request information generated by the authentication information generator 525.

The text message may be message information such as a short message service (SMS) or a multimedia message service (MMS).

The information providing unit 535 forms a text message including authentication information corresponding to the communication number change request information generated by the text message generating unit 530 in association with the interface unit 505. Process to transmit to the terminal B 560 corresponding to the communication number.

Here, the terminal B 560 may be a terminal directly corresponding to the old communication number used by the customer, or a terminal corresponding to a new communication number that can be received even if a text message is transmitted to the old communication number.

The text message including the authentication information provided by the information providing unit 535 is transmitted to the terminal B 560 through the communication company server 565 on the communication network.

Here, the telecommunication company server 565 on the telecommunication network may be one telecommunication company server 565, or may be two or more different telecommunication company servers 565.

On the other hand, after the text message including the authentication information for the communication number change request information to the terminal B (560) corresponding to the old communication number, the actual customer changes the communication number and the communication accordingly If the actual customer has not changed the communication number, but the third party (for example, a hacker) attempted to change the old communication number of the customer with an impure intention, the following may be made different. Explain in some cases.

In addition, when the actual customer changes the communication number and requests to change the communication number accordingly, while the customer changes the communication number (or changes the terminal with the change of the communication number), the caller contacts the old communication number (telephone or Text message) when you subscribe to the number change service that informs the caller by voice or text message that the old communication number of the customer has changed, or even if you contact the old communication number (telephone or text message) to respond to the new communication number Depending on the case that the terminal (phone or text message) to the automatic connection service is automatically connected to the terminal to be connected, a number of processes can be made, hereinafter will be described in each case. Of course, in recent years, a service that combines the functions of the number change guide service and the automatic connection service is also provided.

According to an exemplary embodiment of the present invention, the actual customer subscribes to the number change guide service while changing the communication number and transmits the communication number change request information to the customer information management server 500 through the terminal A (555). In this case, the text message including the authentication information corresponding to the communication number change request information generated by the authentication information generation unit 525 of the customer information management server 500 corresponds to the old communication number of the customer terminal B ( 560 is transmitted to the carrier server 565 on the communication network for transmission to the side.

The communication company server 565 receives the text message and checks the called number (old communication number of the customer) to which the text message should be transmitted, and the subscriber corresponding to the called number has changed the communication number and sends it to the caller. After confirming that the user has subscribed to the number change guide service that informs that the communication number has been changed by text message (or voice), and transmits the number change guide message including the changed communication number to the caller (customer information management server 500). .

On the other hand, when the authentication information generated by the authentication information generating unit 525 is voice information obtained by converting the numbers and / or letters into voice, the information providing unit 535 is connected to an ARS server (not shown). The voice information of the authentication information is transmitted to the terminal corresponding to the old communication number. That is, a telephone call is made for voice guidance, and a call connection is made with the telecommunication company server 565. By confirming that the subscriber corresponding to the called number has changed the communication number, and confirmed that the subscriber has subscribed to the number change guide service that informs the caller that the old communication number has been changed (voice or text), the caller (customer The number management guide message including the changed communication number is transmitted to the information management server 500.

When the communication company server 565 transmits a number change guide message including the changed communication number of the customer to the customer information management server 500, the information receiving unit 515 of the customer information management server 500 is the interface In connection with the unit 505, a number change guide message including the changed communication number is received.

When the information change unit 515 receives the number change guide message, the validity checker 540 changes the old communication number of the customer included in the received number change guide message to the terminal A 555. Check the validity by confirming that it matches the new communication number included in the communication number change request information received from.

That is, the terminal A 555 confirms the communication number change request for changing the old communication number of the customer information into the new communication number through the number change guide message provided by the communication company server 565 to change the communication number request. You can authenticate against.

The validity confirmation unit 540 includes the changed number of the old communication number of the customer included in the number change guide message received from the communication company server 565 in the communication number change request information received from the terminal A 555. When confirming that the new communication number is matched, the validity of the communication number change request is confirmed, and the customer information storage unit 545 is the old communication number of the customer information stored in the storage medium 550 new communication number The information providing unit 535 is connected to the interface providing unit 510 and stores the communication number change confirmation information indicating that the communication number change request is approved and the communication number has been changed and stored. 555) to be outputted.

On the other hand, the communication number change request information received from the terminal A (555) the changed number of the old communication number of the customer included in the number change guide message received from the communication company server 565 in the validity check unit 540 If it is confirmed that does not match the new communication number included in the information providing unit 535 in connection with the interface providing unit 510 the communication number change request has been disapproved, and check the new communication number again and enter (Or select) the communication number change error information to be provided to the terminal A (555) can be output.

According to another exemplary embodiment of the present invention, even when the actual customer changes the communication number and contacts the old communication number (phone or text message), the contact (phone or text message) is automatically connected to the terminal corresponding to the changed communication number. When the user subscribes to the automatic connection service and transmits the communication number change request information to the customer information management server 500 through the terminal A 555, the authentication information generation unit 525 of the customer information management server 500. The text message including the authentication information corresponding to the communication number change request information generated in the transmission to the terminal server 565 on the communication network to transmit to the terminal corresponding to the old communication number of the customer.

The communication company server 565 receives the text message and checks the called number (old communication number of the customer) to which the text message is to be transmitted, and the subscriber corresponding to the called number has changed the communication number and the changed communication number. After confirming that the user has subscribed to the automatic connection service automatically connected to the terminal B (560) corresponding to the, and transmits a text message including the authentication information to the terminal B (560) corresponding to the changed communication number.

When the terminal B 560 receives a text message including authentication information corresponding to the communication number change request, the terminal B 560 accesses the customer information management server 500 through the text message.

To this end, the customer information management server 500 may include a CallBack URL that the terminal B 560 can access to the customer information management server 500 in the text message and transmit it to the terminal B 560 side. .

When a customer connected to the customer information management server 500 through the terminal B 560 inputs the authentication information through the terminal B 560, the information receiver 515 is connected to the interface unit 505. In connection with the terminal B (560) obtains the communication number (that is, the changed communication number of the terminal corresponding to the old communication number) and receives the authentication information.

Thereafter, the validity confirming unit 540 checks whether the authentication information received from the terminal B 560 matches the authentication information corresponding to the communication number change request generated by the authentication information generating unit 525, and the Check whether the acquired communication number of the terminal B 560 (the changed communication number of the terminal corresponding to the old communication number) matches the new communication number included in the communication number change request information received from the terminal A 555; , Check the validity.

Confirming that the authentication information received from the terminal B (560) in the validity confirmation unit 540 matches the authentication information corresponding to the communication number change request generated in the authentication information generation unit 525, the acquisition If it is confirmed that the communication number (the changed communication number of the terminal corresponding to the old communication number) of the terminal B 560 matches the new communication number included in the communication number change request information received from the terminal A 555. Confirming the validity of the request for changing the communication number, the customer information storage unit 545 changes the old communication number of the customer information stored in the storage medium 550 into a new communication number, and stores the information; In operation 535, the terminal A 555 provides communication number change confirmation information indicating that the communication number change request has been approved and the communication number has been changed and stored in association with the interface provider 510. To be printed.

On the other hand, it is confirmed that the authentication information received from the terminal B 560 in the validity check unit 540 does not match the authentication information corresponding to the communication number change request generated in the authentication information generation unit 525 or Or the acquired communication number of the terminal B 560 (the changed communication number of the terminal corresponding to the old communication number) matches the new communication number included in the communication number change request information received from the terminal A 555. If not confirmed, the information providing unit 535 has been disapproved for the communication number change request in connection with the interface providing unit 510, and check and input (or select) a new communication number or authentication information again. The desired communication number change error information may be provided to the terminal A 555 to be output.

Here, when the actual customer changes the communication number and uses a service in which the number change guide service and the automatic connection service are integrated, the old communication number is updated through a communication number change request approval process according to any one or more of individual services. It can be changed and saved by communication number.

According to another exemplary embodiment of the present invention, the actual customer does not change the communication number, but a third party (for example, a hacker) attempts to change the old communication number of the customer with an impure intention, and thus, the terminal A (555). When the communication number change request information is transmitted to the customer information management server 500 through, authentication corresponding to the communication number change request information generated by the authentication information generation unit 525 of the customer information management server 500. The text message including the information is transmitted to the communication company server 565 on the communication network for transmission to the terminal side corresponding to the old communication number of the customer.

Of course, in this case, since the actual customer has not changed the communication number, the old communication number will still be used, and thus the text message is used by the actual customer through the communication server 565 on the communication network. The terminal B 560 directly corresponding to the number will be transmitted.

Here, the actual customer may check the text message including the authentication information corresponding to the communication number change request through the terminal B (560), but will have doubts because it is not a communication number change request by the actual customer. .

In this case, the process according to the response by the actual customer confirmed the text message including the authentication information corresponding to the communication number change request through the terminal B 560 will be described as follows.

First, according to an exemplary embodiment of the present invention, the actual customer contacts the call center of the service provider that provides the service through a call center number recognized in response to or separately from the text message, thereby changing the communication number by the actual customer. It can be notified that the request is made and the request to change the communication number can be disapproved.

In this case, the communication number change error information indicating that the communication number change request is disapproved through the terminal of the call center may be provided to the terminal A 555 to be output. Of course, since it was confirmed that the illegal communication number change request, the terminal A (555) is blocked from access to the customer information management server 500, and the actual customer password for accessing the customer information management server 500 You may be asked to make changes.

According to another exemplary embodiment of the present invention, the actual customer may not respond at all even after checking the text message, and the validity checking unit 540 of the customer information management server 500 may perform the communication service server 565. Confirming that the number change guide message has not been received, confirming that the terminal B 560 has not connected and transmitting the authentication information, and disapproving the communication number change request.

Alternatively, according to another exemplary embodiment of the present invention, the actual customer receives a text message including authentication information corresponding to the communication number change request from the terminal B 560, and outputs it to the terminal B 560. The customer information management server 500 is accessed through the text message.

To this end, the customer information management server 500 may include a CallBack URL that the terminal B 560 can access to the customer information management server 500 in the text message and transmit it to the terminal B 560 side. .

When a customer connected to the customer information management server 500 through the terminal B 560 inputs the authentication information through the terminal B 560, the information receiver 515 is connected to the interface unit 505. In connection with the terminal B (560) obtains the communication number (that is, the old communication number) and receives the authentication information.

Thereafter, the validity confirming unit 540 checks whether the authentication information received from the terminal B 560 matches the authentication information corresponding to the communication number change request generated by the authentication information generating unit 525, and the Check the validity by checking whether the acquired communication number (old communication number) of the terminal B 560 matches the new communication number included in the communication number change request information received from the terminal A (555).

In this case, it is confirmed that the authentication information received from the terminal B 560 in the validity check unit 540 matches the authentication information corresponding to the communication number change request generated in the authentication information generation unit 525. Even if it is confirmed that the obtained communication number (old communication number) of the terminal B 560 does not match the new communication number included in the communication number change request information received from the terminal A 555, the information. Providing unit 535 is the communication number change request has been disapproved in connection with the interface providing unit 510, the terminal A (communication number change error information that you want to check and input (or select) the new communication number again 555) to be output.

Of course, in this case, since the communication number of the terminal B (560) is confirmed that the old communication number stored in the customer information, even if you enter a new communication number no longer request a change of the communication number can not be approved Can be informed.

Thus, when the customer (or a third party) requests to change the communication number through the terminal A (555), and transmits a text message containing the authentication information to the terminal B (560) corresponding to the old communication number, the communication company When checking whether the changed communication number included in the number change guide message received from the server 565 matches the new communication number included in the communication number change request information, or inputting authentication information in the terminal B 560, By acquiring the communication number of the terminal B 560 and confirming that it matches the new communication number included in the communication number change request information, the communication number change request is approved and changed and stored, thereby illegally changing the communication number by a third party. It can prevent criminal acts.

6 is a diagram illustrating a process of approving and storing a communication number change request according to another exemplary embodiment of the present invention.

In more detail, FIG. 6 shows that the customer information management server on the customer information management system shown in FIG. 5 receives communication number change request information from the terminal A, and includes authentication information corresponding to the communication number change request information. Communication by transmitting a text message to the terminal corresponding to the old communication number to receive a number change guide message from the communication company server, or by receiving and confirming the communication number of the terminal B corresponding to the old communication number for inputting the authentication information. The present invention relates to a method for storing a new communication number in a storage medium after authenticating a validity of a number change request, and a person having ordinary knowledge in the technical field to which the present invention pertains refers to or modified the present invention with reference to FIG. You can infer various implementation methods to approve the request to change the number and save the new communication number. As will be appreciated, the present invention includes all implementation methods inferred above and is not limited to the implementation method illustrated in FIG.

Hereinafter, the customer information management server shown in FIG. 5 in FIG. 6 will be referred to as "server" for convenience.

Referring to FIG. 6, the terminal A shown in FIG. 5 connects to a server through a predetermined communication network, connects a predetermined communication channel, and requests information registration for changing the previously registered communication number into a new communication number. At 600, the server generates (or extracts) a predetermined user interface for registering the changed communication number (new communication number) (605), and generates the generated (or extracted) user interface through the communication channel. The data is transmitted to the terminal A and output (610).

Thereafter, the terminal A inputs (or selects) the communication number change request information based on the user interface (615), and when the communication number change request information is input (or selected) on the terminal A (620), the communication The communication number change request information is transmitted to the server through a channel (625).

Here, the communication number change request information includes a new communication number input by the customer (or a third party). The communication number change request information may further include communication company information for the new communication number input (or selected) by the customer (or a third party).

According to an embodiment of the present invention, when the terminal A is a terminal A including a wired terminal connected to a predetermined wired communication network, the server may be provided by a browser program or a communication program provided in the terminal A. It is preferable to generate (or extract) an interface and provide the generated (or extracted) user interface to the terminal A.

According to another exemplary embodiment of the present invention, when the terminal A is a terminal A including a wireless terminal connected to a predetermined wireless communication network, the server may be provided by a browser program or a communication program provided in the terminal A. It is preferable to generate (or extract) an interface and provide the generated (or extracted) user interface to the terminal A.

According to another embodiment of the present invention, when the terminal A is a call terminal (wired or wireless telephone) connected to a wired telephone network or a wireless telephone network, the server generates a predetermined user interface that can be provided to the call terminal ( Or extract) and provide the generated (or extracted) user interface (eg, ARS based user interface) to the call terminal.

According to another embodiment of the present invention, a predetermined customer information change (or registration) having at least one user interface for inputting (or selecting) the communication number change request information to the terminal A and transmitting it to the server through the communication network. ) If a program is provided, the process of providing the user interface to the terminal A may be omitted, and the present invention is not limited thereto.

Here, when providing the user interface to the terminal A, the customer (or third party) checks the registered customer information and then changes and inputs a specific item (communication number in the embodiment of the present invention). In order to be able to extract the customer information stored in the storage medium associated with the server and provide the customer information to the terminal A to be output.

In order to change the communication number among the customer information, the customer who has confirmed the registered customer information output from the terminal A, inputs (or selects) a new communication number through the user interface, and transmits the communication number change request information to the communication network. When transmitting through, the server receives the communication number change request information (630).

When the server receives the communication number change request information, the server generates 635 authentication information corresponding to the communication number change request information.

The authentication information is preferably text information consisting of at least one number and / or letter.

According to another embodiment of the present invention, the authentication information may be voice information obtained by converting numbers and / or letters into voice using TTS (Text To Speech) technology.

Thereafter, the server generates a text message including the authentication information corresponding to the generated communication number change request information (640).

The text message may be message information such as a short message service (SMS) or a multimedia message service (MMS).

When the server generates a text message including the authentication information corresponding to the communication number change request information, the server processes (645) the generated text message to the terminal B side corresponding to the old communication number of the customer information. do.

Here, the terminal B may be a terminal directly corresponding to the old communication number that the customer has used, or a terminal corresponding to the new communication number that can be received even if the text message is transmitted to the old communication number.

The text message including the authentication information provided by the server is transmitted to the terminal B through a communication company server on the communication network.

Here, the telecommunication company server on the communication network may be one telecommunication company server, or may be two or more different telecommunication company servers.

On the other hand, after the text message including the authentication information for the communication number change request information to the terminal B corresponding to the old communication number after the process, the actual customer changes the communication number and the corresponding communication number change request In this case, the actual customer does not change the communication number, but may be made differently according to a case where a third party (for example, a hacker) attempts to change the old communication number of the customer with an impure intention. 9 explains in each case.

In addition, when the actual customer changes the communication number and requests to change the communication number accordingly, while the customer changes the communication number (or changes the terminal with the change of the communication number), the caller contacts the old communication number (telephone or Text message) when you subscribe to the number change service that informs the caller by voice or text message that the old communication number of the customer has changed, or even if you contact the old communication number (telephone or text message) to respond to the new communication number Depending on the case where the terminal (telephone or text message) is connected to the automatic connection service is automatically connected to the terminal to be made, various processes will be described below. Of course, in recent years, a service that combines the functions of the number change guide service and the automatic connection service is also provided.

7 is a diagram illustrating a process of approving and storing a communication number change request according to another exemplary embodiment of the present invention.

In more detail, FIG. 7 illustrates a case in which the actual customer subscribes to a number change guide service while changing a communication number and transmits communication number change request information to the server through the terminal A. FIG.

The text message including the authentication information corresponding to the communication number change request information generated by the server through the process of FIG. 6 is transmitted to the communication company server on the communication network to transmit to the terminal B side corresponding to the old communication number of the customer. Is sent.

The communication company server receives the text message 700 and checks the called number (old communication number of the customer) to which the text message is to be transmitted, and the subscriber corresponding to the called number has changed the communication number and sends it to the caller. Confirmation that the subscription number has been subscribed to the number change guide service that informs you that the communication number has been changed (705), and if it is confirmed that you have subscribed to the number change guide service (710) the changed communication to the caller (server) A number change guide message including the number is transmitted (715).

If it is not confirmed that the actual customer has subscribed to the number change guide service (710), the process of checking whether the user has subscribed to the automatic connection service of FIG. 8 may be performed.

If the authentication information generated by the server is voice information obtained by converting the number and / or letters into voice, the server is connected with an ARS server to provide voice information regarding the authentication information to the old communication number. Process to send to B side. That is, the user makes a phone call for voice guidance and makes a call connection with the telecommunication company server. The telecommunication company server checks the called party number (the old communication number of the customer) requesting the call connection from the server. Changed the communication number, confirming that you have subscribed to the number change information service (voice or text message) to inform the caller that the old communication number has been changed, the number change guide message containing the changed communication number to the caller (server) Send it.

When the communication company server transmits a number change guide message including the changed communication number of the customer to the server, the server receives 720 a number change guide message including the changed communication number.

When the server receives the number change guide message, the server includes a new number in which the changed number of the old communication number of the customer included in the received number change guide message is included in the communication number change request information received from the terminal A. Check validity by checking whether the communication number matches (725).

That is, the terminal A can authenticate the communication number change request by checking the communication number change request for changing the old communication number of the customer information into the new communication number through the number change guide message provided by the communication company server. It is.

If the server confirms that the changed number of the old communication number of the customer included in the number change guide message received from the communication company server matches the new communication number included in the communication number change request information received from the terminal A ( 730) and confirming the validity of the communication number change request, the server changes the old communication number of the customer information stored in the storage medium to a new communication number and stores it 740, and the communication number change request is approved. The communication number change confirmation information indicating that the communication number has been changed and stored is generated (or extracted) and provided to the terminal A (745) for output.

On the other hand, the changed number of the old communication number of the customer included in the number change guide message received from the communication company server in the server does not match the new communication number included in the communication number change request information received from the terminal A If it is confirmed (730), the server generates the communication number change error information (or extracted) that the communication number change request has been disapproved, and wishes to confirm (or select) the new communication number again to the terminal A. It may be provided (735) to be output.

8 is a diagram illustrating a process of approving and storing a communication number change request according to another exemplary embodiment of the present invention.

In more detail, FIG. 8 illustrates a case in which the real customer subscribes to the automatic connection service while changing the communication number and transmits the communication number change request information to the server through the terminal A.

The text message including the authentication information corresponding to the communication number change request information generated by the server through the process of FIG. 6 is transmitted to the communication company server on the communication network to transmit to the terminal B side corresponding to the old communication number of the customer. Is sent.

The communication company server receives the text message 800 and checks the called number (old communication number of the customer) to which the text message is to be transmitted, and the subscriber corresponding to the called number changed the communication number, and the changed communication number. In step 805, it is confirmed that the user has subscribed to the automatic connection service that is automatically connected to the terminal B corresponding to the terminal. The text message is transmitted (815).

If it is not confirmed that the actual customer has subscribed to the automatic connection service (810), the process of checking whether the user subscribes to the number change guide service of FIG. 7 may be performed.

When the terminal B receives a text message including the authentication information corresponding to the communication number change request (820), the terminal B connects the communication channel through the text message and accesses the server (825).

To this end, the server may include a CallBack URL that the terminal B can access to the server in the text message and transmit it to the terminal B side.

When the customer accessing the server through the terminal B inputs and transmits the authentication information through the terminal B (830), the server changes the terminal number corresponding to the terminal B's communication number (that is, the old communication number). Communication number) and receive the authentication information (835).

Thereafter, the server checks whether the authentication information received from the terminal B is identical to the authentication information corresponding to the communication number change request generated in the server, and the communication number of the obtained terminal B (corresponding to the old communication number). The changed communication number of the terminal) checks whether the new communication number included in the communication number change request information received from the terminal A matches with the new communication number and checks the validity (840).

The server confirms that the authentication information received from the terminal B corresponds to the authentication information corresponding to the communication number change request generated by the server, and obtains the communication number of the obtained terminal B (corresponding to the old communication number). When it is confirmed that the changed communication number of the terminal matches the new communication number included in the communication number change request information received from the terminal A (845), the validity of the communication number change request is checked, and the server The old communication number of the customer information stored in the storage medium is changed to a new communication number and stored (855), and the server generates communication number change confirmation information indicating that the communication number change request is approved and the communication number has been changed and stored ( Or extract) to provide it to the terminal A (860) to be output.

On the other hand, it is confirmed that the authentication information received from the terminal B in the server does not match the authentication information corresponding to the communication number change request generated in the server, or the communication number of the obtained terminal B (the old communication When it is confirmed that the changed communication number of the terminal corresponding to the number does not match the new communication number included in the communication number change request information received from the terminal A (845), the server disapproves the request for changing the communication number. And, it is possible to generate (or extract) the communication number change error information that you want to check and input (or select) the new communication number or authentication information again to provide to the terminal A (850) to be output.

Here, when the actual customer changes the communication number and uses a service in which the number change guide service and the automatic connection service are integrated, through the communication number change request approval process according to any one or more processes of FIG. The old communication number can be changed to the new communication number and saved.

9 is a view showing a confirmation process for approval of a communication number change request according to another embodiment of the present invention.

In more detail, Figure 9 shows that the actual customer has not changed the communication number, but a third party (for example, a hacker) attempts to change the old communication number of the customer with an impure intention, and requests to change the communication number through the terminal A. This is for explaining the case where information is transmitted to the server.

The text message including the authentication information corresponding to the communication number change request information generated by the server through the process of FIG. 6 is transmitted to the communication company server on the communication network to transmit to the terminal B side corresponding to the old communication number of the customer. Is sent.

Of course, in this case, since the actual customer has not changed the communication number, the old communication number will still be used, and thus the text message is directly connected to the old communication number used by the real customer through the communication company server on the communication network. It is transmitted 900 to the corresponding terminal B side.

Here, the actual customer can check the text message including the authentication information corresponding to the communication number change request through the terminal B, but will have doubts because it is not a request to change the communication number by the actual customer.

In this case, there may be various processes performed according to the response by the actual customer who has confirmed the text message including the authentication information corresponding to the communication number change request through the terminal B.

First, when the actual customer responds to the text message or through a call center number that is separately recognized, the call center of the provider providing the service notifies that the request is not a change of the communication number by the actual customer. By the communication number change request can be disapproved.

In this case, the communication number change error information indicating that the communication number change request is disapproved through the terminal of the call center may be provided to the terminal A and output. Of course, since it is confirmed that the illegal communication number change request, the terminal A may be blocked from accessing the server, and the actual customer may be asked to change the password for accessing the server.

Alternatively, the customer receives a text message including authentication information corresponding to the communication number change request from the terminal B, accesses the customer information management server through a text message output to the terminal B, or responds altogether. You may not.

Therefore, the server checks whether the customer connects to the server through the terminal B within the designated time and transmits authentication information (905), and if the terminal B accesses and inputs authentication information (910), the Acquire a communication number (ie, old communication number) of the terminal B and receive the authentication information. This process has been described in detail with reference to FIG. 8. In this case, even if it is confirmed that the authentication information received from the terminal B in the server matches the authentication information corresponding to the communication number change request generated in the server. The server determines that the acquired communication number (old communication number) does not match the new communication number included in the communication number change request information received from the terminal A. Disapproval, the communication number change error information to confirm and input (or select) the new communication number can be provided to the terminal A to be output.

Of course, in this case, since it confirmed that the communication number of the terminal B is the old communication number stored in the customer information, it can be notified that even if you enter a new communication number no longer request the change of the communication number can not be approved have.

On the other hand, the actual customer may not respond at all even after checking the text message, in this case, the server confirms that authentication information is not transmitted from the terminal B within the designated time (910) and disapproves the communication number change request. In addition, the communication number change error information may be generated (or extracted) and provided to the terminal A (915) to be output.

Thus, when the customer (or a third party) requests to change the communication number through the terminal A, a text message including authentication information is transmitted to the terminal B corresponding to the old communication number, and the number change received from the communication company server. Check whether the changed communication number included in the guide message and the new communication number included in the communication number change request information match or obtain and transmit the communication number of the terminal B when the terminal B inputs authentication information and transmits it. By confirming that the new communication number is included in the change request information, the communication number change request is approved and stored, thereby preventing a criminal act due to an illegal communication number change by a third party.

The above embodiments are only examples of the present invention, and therefore, the present invention should not be construed as being limited to the above embodiments. In other words, the present invention should be construed as having a technical spirit that includes the contents described in the claims to be described later and the equivalent ranges of such contents.

As described in detail above, according to the present invention has the following effects.

First, when a customer (or a third party) requests a communication number change request in order to change and store the communication number of previously stored customer information, a process of checking whether the communication number change request is made by a legitimate customer is performed. By changing the communication number and storing, it is possible to prevent damage to the customer by a third party such as a hacker.

Secondly, check whether the subscriber information for the new communication number to be changed in connection with the communication company matches the previously stored customer information, or transmit a text message containing the authentication information to the existing communication number, and provide a number change guide service or an automatic connection service. By acquiring the changed communication number by using it and comparing it with the new communication number entered and replacing it with the new communication number and storing it, it is possible to prevent a situation in which the customer may be damaged by incorrectly inputting the desired communication number.

In addition, the present invention is applicable to all services that store a communication number that can contact customers, such as banking, card companies, shopping malls.

Claims (5)

Receiving communication number change request information including a new communication number requesting to change a previously stored communication number (hereinafter referred to as an old communication number) included in the customer information from the terminal; Checking validity of the received communication number change request information; And If the validity of the communication number change request information is confirmed, changing and storing the old communication number to a new communication number; Communication number change request approval method comprising the. The method of claim 1, Checking the validity of the received communication number change request information, Generating (or extracting) subscriber information confirmation request information including the customer information and the new communication number and transmitting the generated customer information to the communication company server for the new communication number; And Receiving subscriber information confirmation result information confirming whether the customer information and the subscriber information for the new communication number match from the communication company server and confirming validity; Communication number change request approval method comprising the. The method of claim 1, Checking the validity of the received communication number change request information, Generating (or extracting) subscriber information providing request information including the new communication number and transmitting it to a communication company server for the new communication number; Receiving subscriber information on the new communication number from the communication company server; And Confirming validity by checking whether the received subscriber information matches the customer information; Communication number change request approval method comprising the. The method of claim 1, Checking the validity of the received communication number change request information, Transmitting a text message including authentication information about the change of the communication number to a terminal corresponding to the old communication number; Confirming whether a number change guide message including a changed number of the old communication number is received from a communication company server; And When the number change guide message is received from the communication company server, checking the validity by checking whether the changed number of the old communication number matches the new communication number; Communication number change request approval method comprising the. The method of claim 1, Checking the validity of the received communication number change request information, Transmitting a text message including authentication information about the change of the communication number to a terminal corresponding to the old communication number; Receiving the authentication information and the communication number of the terminal corresponding to the old communication number when the terminal corresponding to the old communication number is inputted and transmitted; And Confirming validity by checking whether the communication number of the terminal corresponding to the received authentication information and the old communication number matches the authentication information for changing the transmitted communication number and the new communication number; Communication number change request approval method comprising the.

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