KR20100121276A - A monitoring system and remote maintenance system gathering error information in real time and displaying operating context - Google Patents

Abstract

PURPOSE: A remote controlling system and a monitoring system displaying real time error information collection are provided to inspect the failure created in the low grade terminal in a remote site and control the lower terminal in real time. CONSTITUTION: One or more lower terminals transmits the operating information to an RMS(Remote Maintenance System) server. One or more low grade terminals performs a remote control command which is transmitted from the RMS server. The RMS server analyzes the operating information which it is transmitted from the low grade terminal. The RMS server transmits the remote control command in the low grade terminal.

Description

A monitoring system and remote maintenance system gathering error information in real time and displaying operating context}

The present invention relates to a remote management system and a monitoring system for displaying real-time failure information collection and operation status, and in particular, the RMS server receives the failure-related alarm information of the lower terminal and the operation information directly extracted from the device, and integrates them. The present invention relates to a remote management system and a monitoring system for remotely maintaining a failing device or equipment and monitoring a report while monitoring.

In the conventional subway toll collection system, when a failure occurs in a lower terminal such as a ticket book terminal, information about this is sent to the maintenance management computer. However, the maintenance management computer cannot transmit the remote control command for such a failure signal to the lower terminal, so when a failure occurs, the maintenance staff directly dispatches each station to repair the lower terminal. However, such a countermeasure increases the time required for maintenance, thereby causing inconveniences for passengers using the subway in times of high subway usage.

In addition, in the conventional subway toll collection system, the operation information of the network equipment used to transmit information between a plurality of sub-terminals and the maintenance management computer, and the operation information of the aggregate computer that manages the operation state of the toll collection facility can be collected directly from the device. As the information collection is delayed, there is a problem that it is impossible to quickly grasp the situation and cope with it in case of an emergency.

The present invention was developed in order to overcome the limitations and problems of the prior art as described above, to establish a remote maintenance system (RMS) that can be controlled in real time after checking the failure of the device, such as a lower terminal from a remote location The purpose.

In addition, an object of the present invention is to create a report that determines and reports the result of remote control, so that the fundamental countermeasure for the same obstacle can be achieved.

In order to solve the above problems, the present invention transmits the operation information to the RMS server, and at least one lower terminal for performing a remote control command received from the RMS server; It provides a remote management system comprising; an RMS server for analyzing the operation information received from the lower terminal, and transmits a remote control command to the lower terminal.

The apparatus may further include network equipment and an aggregate computer for transmitting the operation information to the RMS server and executing a remote control command received from the RMS server. The RMS server may further include an operation received from the lower terminal, the network equipment, or the aggregate computer. By analyzing the information, it provides a remote management system, characterized in that for transmitting a remote control command to the lower terminal, network equipment or aggregator computer.

The apparatus may further include a center server for receiving operation information generated in the lower terminal and selectively transmitting fault-related information to the RMS server, wherein the existing RMS server transmits a remote recovery command to the lower terminal. It provides a remote management system, characterized in that.

The apparatus may further include a center server that receives operation information generated from one or more types of equipment or devices of the lower terminal, a network device, or an aggregate computer, and selectively transmits failure-related information to the RMS server. The server provides a remote management system, characterized in that for transmitting a remote recovery command to the lower terminal, a network device or an aggregate computer.

On the other hand, the RMS server, based on the remote recovery command of the RMS server transmitted to the lower terminal, the network equipment or the aggregate computer, the remote recovery command execution result of the corresponding equipment and the device 5 minutes after the remote recovery command is transmitted It provides a remote management system that prepares a result report on success / failure.

In addition, the operation information received from the RMS server is displayed on the display device as a full history monitoring screen, wherein the operation information of each history is displayed at a position corresponding to the portion where the history of the subway map is displayed. Disability-related information among the information is displayed in real time in the corresponding portion of the subway map showing the history of the occurrence of the disability-related information, in the sub-unit including one or more histories, multiple monitors on the display device of the maintenance computer installed in the branch By applying the method, the jurisdiction history that displays only the monitor screen of the maintenance management computer and the information managed by the branch, without having a separate auxiliary computer for processing jurisdiction history monitoring screen information received from the RMS server. So that the monitoring screen is displayed at the same time It provides a monitoring system characterized in that.

According to the present invention, the system can be monitored and inspected remotely, so that maintenance time can be shortened and unnecessary waiting manpower can be reduced.

In addition, since the operating status of the lower terminal and the like can be integrated management, it is possible to quickly identify and respond to an emergency situation.

In addition, by applying the multiple monitor method to the display device of the maintenance computer, it is possible to display the monitoring screen transmitted from the RMS server, without having to have a separate auxiliary computer, so that the monitoring screen collected from each station and the RMS server Since the received monitoring screen can be used at the same time, integrated monitoring is possible and the efficiency of equipment use can be improved.

The terms or words used in this specification and claims are not to be construed as being limited to the common or dictionary meanings, and the inventors may appropriately define the concept of terms in order to best explain their invention. Based on the principle, it should be interpreted as meaning and concept corresponding to the technical idea of the present invention.

The present invention transmits the information of the lower system to the upper system, extracts and transmits only necessary information such as failure information and operation status information from the upper system to the management system, and monitors and determines the failure or operating status of the lower system in the management system. The present invention relates to a remote management system that remotely manages a subsystem by sending an automatic maintenance command or data.

Hereinafter, the management procedure for the remote management system of the present invention will be described by dividing into four stages: 1. failure detection, 2. failure indication, 3. failover, and 4. result determination.

1. Fault detection

For example, when the remote management system is a subway toll collection system, the lower system is a lower terminal such as a ticket counter terminal, the upper system is a center server which is a main server, and the management server receiving necessary information from the center server is It may be a Remote Maintenance System (RMS) server.

1A, 1B, 2 and 3 are schematic diagrams showing information transmission / reception relations between a lower terminal and a network device, a ticket book terminal, a center server, and an RMS server in the system of the present invention. The lower terminal may be a ticket book terminal, a portable payment machine, a manned charger, an unmanned charger, a refund machine, a one-time ticket card dispenser, a traffic card calculator, a deposit refund machine, a ticket machine, etc. All or part of the information related to the charging, collection, settlement, and refund of the collected subway fare is transmitted to the center server through the internal transmission network.

The center server transmits the information collected from the lower terminal to the RMS server, in which case, only the fault related information among the collected information may be transmitted to the RMS server. That is, the information generated from the lower terminal can be classified into alarm information related to the fault and other information such as operation status except this. In the center server, only the alarm information is extracted from the received alarm information and other information, and the RMS server is separated. Can be sent to. In this way, if the alarm information is extracted from the center server, the traffic increase and the load of the center server can be minimized when extracting and collecting alarm information separately from each sub terminal, and the real-time fault information can be collected by improving the processing speed. .

Of course, the information may be sent directly from the lower terminal to the RMS server through the internal transmission network without passing through the center server.

In addition to the alarm information (fault information) of the lower terminal, the operation information of the network equipment or the aggregate computer is also transmitted to the RMS server through the internal transmission network or collected by the RMS server by searching. At this time, it is preferable to generate the operation information in a form that can be collected by the network equipment or the aggregate computer through a separate management solution, and to collect it in the RMS server, but after sending the operation information to the center server as the lower terminal For example, it may be possible to transfer the necessary information from the center server to the RMS server.

Operational information of the network equipment collected by the RMS server includes (i) the crc error of the router, the outqueue drop, collision, and ii) the execution result of the Internet Control Message Protocol (ICMP) ping of the switch. Fault connection information for UPS (Uninterruptible Power Supply) using SNMP (Simple Network Management Protocol) information.Ping connection, I / O voltage, battery voltage, charge level information This information is sent to the RMS server, or collected by the search of the RMS to determine the cause of the failure, and to display the operating information of the network equipment.

Operational information of the aggregate computer collected by the RMS server includes (i) failures of the server's CPU, memory, and file system; ii) information about Oracle processes and aggregate program execution; (I.e. whether or not a specific pattern failure occurs in the Oracle Bdump log), i) information related to disk damage, such information is transmitted to the RMS server or collected by the search of the RMS like the operation information of the network equipment, It is used to understand the operation status and display the operation information of the network equipment. In particular, in the case of the aggregate computer, the management target is relatively large, so it is important to check whether there are specific obstacles that can cause various failures in operation.

In this case, the operation information transmitted directly from the network equipment and the aggregation computer to the RMS server or transmitted through the center server may be all the operation information generated from the network equipment and the aggregation computer, but, like the lower terminal, an alarm related to a failure occurrence It is also possible to selectively send only information to the RMS server.

2. Fault indication

The information sent to the RMS server is displayed from a variety of perspectives, indicating the operating status of each equipment or machine, and whether there is a failure. At this time, information about an urgent and important obstacle may be provided through an easy-to-understand user interface. Specifically, as shown in FIGS. 4A and 4B, information about a corresponding history may be displayed according to a subway line table, and information may be displayed by operation information, alarm information on a failure, and operation information of a network equipment or an aggregate computer. Can improve management efficiency.

FIG. 4A shows a monitoring screen of the entire history in which fault information and operation information are displayed in a subway toll collection system using the management system of the present invention. As shown in FIG. 4A, critical failures such as unreceived data, failures in the entire equipment in the history, downing of specific port equipment, power failure, etc. are displayed in real time on the central route screen so that an administrator can quickly recognize the failures and failure status. It is desirable to be able to.

In addition, the operation information of the network equipment such as routers, switches and UPSs and the aggregate computer is displayed on the upper right side of the screen, and alarm inquiry shortcut icons for inquiring alarm information can be placed to quickly recognize and confirm the alarm. .

In addition, the failure of each equipment can be confirmed by providing a screen that can query the status of the station online.

The failure display or operation information display on the route screen and the online inquiry of the failure occurring in each equipment may be always displayed on a part of a single screen, but may be displayed as a separate pop-up window.

In addition, the operation information of the corresponding station may be displayed along the station display on the route screen, and the operation information may be sequentially displayed for each station or at the same time, the operation information of various stations may be displayed. In this case, the operational information includes traffic card traffic volume, traffic card charges, transaction data transmissions by time zone, lower terminal occurrence alarm, aggregate computer operation status, router traffic status by time zone, UPS input / output voltage , Battery charge rate, battery voltage, and the like.

Although the configuration of the monitoring screen has been described above with reference to FIGS. 4A and 4B, the information, the display position, the display order, and the display method displayed on the monitoring screen are not limited thereto. For example, the operation information of network equipment such as routers, switches and UPSs and the aggregate computer may be displayed in different places, and the operation information of each station is not displayed depending on the station of the route screen, but only in a specific part of the screen. It is also possible to configure it to be displayed.

In the case of the AFC (Automatic Fare Collection) operating room that manages all the routes, as shown in FIG. 4A, the entire history monitoring screen is displayed in which operational information of the entire history is displayed. You can operate the jurisdiction history monitoring screen that displays the operational information of the jurisdiction history. At this time, in each branch, an auxiliary computer for receiving and processing integrated monitoring data from the RMS server may be installed, and a separate display device may be provided to operate a jurisdiction history monitoring screen, but as shown in FIG. By applying the multi-monitor method, the maintenance and management computer monitor screen and the jurisdiction history monitoring screen can be operated simultaneously. Applying the multi-monitor method, there is no need to have a separate auxiliary computer for processing information received from the RMS server, there is an advantage that can increase the efficiency of the equipment and integrated monitoring.

The method of receiving monitoring data from the RMS server is a method of transmitting monitoring data including only information on the history of the corresponding branch for each branch in the RMS server, and providing a separate account for each branch to integrate the entire history. After receiving the monitoring data, the account may display only the operational information on the history of the relevant jurisdiction.

3. Failover

As described above, by displaying the information collected by the RMS server on the monitoring screen, the administrator can quickly recognize the failure of the lower terminal, the network equipment or the aggregate computer that occurred in the history of the branch. As such, when the failure of the lower terminal, the network equipment, or the aggregate computer is recognized, the RMS server may issue a remote reset command to the corresponding device or device through the internal transmission network, thereby recovering the function. The failure of the lower terminal, the network equipment, or the aggregate computer can be recognized through the real-time failure occurrence display on the route screen, but can be recognized by checking the status of the equipment or the device from time to time by using the alarm inquiry function through the alarm inquiry shortcut icon. It may be.

In addition to the remote reset command, the RMS server is provided with a recovery command according to a type of failure, and when a corresponding failure occurs, a recovery command is automatically transmitted to a lower terminal, a network device, or an aggregate computer to remotely operate the corresponding device or device. Can be controlled.

4. Judging the results

If the failure of the lower terminal, (network equipment or aggregate computer) occurs repeatedly or in a similar pattern, the result of the action of the auto-recovery command including the remote reset command is likely because there is a high possibility that a fundamental fault or cause exists in the equipment or device. It is advisable to prepare a report and conduct a close inspection of the equipment or device based on it.

When an automatic recovery command is performed, information on which alarms were taken from which device, which recovery command was sent, and the result of the execution of the recovery command can be collected by transmission to the RMS server or by a search of RMS. .

Referring to FIG. 6, a method of preparing a result report of the present invention will first describe a failure in the RMS, and issue a remote recovery command to a terminal, a network device, or an aggregate computer in which a failure occurs, and then perform a remote recovery command from a corresponding device or device. If the result is restored, create a result report of success / failure.

At this time, in determining success of the execution result of the repair command, only after performing the recovery by the recovery command transmitted from the RMS server after the alarm information about the failure is displayed. In addition, if the alarm information disappears within a certain time after the recovery action, it may be determined by the recovery command of the RMS server. In this case, the predetermined time is preferably about 5 minutes in consideration of the time required for detecting the failure information, transmitting the recovery command, and performing the recovery command.

On the other hand, at the time of the recovery command, the recovery log table stored in each database in the historical aggregation computer is transferred to the RMS server or collected by the search of the RMS server, and the recovery is performed in the information generation table collected at the center server. It is possible to determine the success / failure of the recovery action by the recovery command by checking whether the alarm information is maintained or disappeared for a predetermined time after the action.

As such, based on the failure recovery result of the lower terminal, the network equipment or the aggregate computer by the recovery command of the RMS server, when a failure of the same or similar pattern occurs, the recovery result can be sent with a verified recovery command. Checks can address the root cause or fault.

The embodiments described herein and the configurations shown in the drawings are only the most preferred embodiments of the present invention, and do not represent all of the technical idea of the present invention, and various equivalents may be substituted for them at the time of the present application. There may be water and variations.

1A, 1B, 2 and 3 are schematic diagrams illustrating information transmission / reception relations between a lower terminal, a network equipment, an aggregate computer, a center server, and an RMS server of the present invention.

4A and 4B are exemplary embodiments of a monitoring screen displayed by the monitoring system of the present invention, and FIG. 4A is a schematic diagram showing an entire history monitoring screen, and FIG. 4B is a jurisdiction history monitoring screen.

5 is a schematic diagram showing a multiple monitoring system of electron atomization.

6 is a schematic flowchart showing a result report preparation step of the present invention.

Claims (6)

One or more sub-terminals which transmit operational information to the RMS server and perform remote control commands received from the RMS server; And an RMS server for analyzing the operation information received from the lower terminal and transmitting a remote control command to the lower terminal. The method of claim 1, Network equipment and an aggregate computer for transmitting the operation information to the RMS server, and performs a remote control command received from the RMS server; The RMS server analyzes the operation information received from the lower terminal, network equipment or an aggregate computer, and transmits a remote control command to the lower terminal, network equipment or an aggregate computer. The method of claim 1, Receiving the operation information generated in the lower terminal, and further comprising a center server for transmitting the fault-related information to the RMS server, The RMS server is a remote management system, characterized in that for transmitting a remote recovery command to the lower terminal. The method of claim 2, And a center server for receiving operation information generated from one or more types of equipment or devices of the lower terminal, network equipment, or an aggregate computer, and selectively transmitting failure related information to the RMS server. The RMS server is a remote management system, characterized in that for transmitting a remote recovery command to the lower terminal, network equipment or aggregate computer. In the remote management system of claim 3 or 4, In the RMS server, a result of performing a remote recovery command of the corresponding device and the device according to the remote recovery command of the RMS server transmitted to the lower terminal, the network device, or the aggregate computer is determined 5 minutes after the remote recovery command is transmitted. Remote management system to produce a report of the results of failure / failure. The method according to any one of claims 1 to 4, The operation information received from the RMS server is displayed on the display device as a full history monitoring screen, wherein the operation information of each history is displayed at a position corresponding to a portion where the history of the subway map is displayed. The relevant information is displayed in real time on the corresponding part of the subway map showing the history of the occurrence of the disability-related information. In the branch unit including one or more histories, a multi-monitor method is applied to the display device of the maintenance and management computer installed in the branch, and does not include a separate auxiliary computer for processing jurisdiction history monitoring screen information received from the RMS server. And a monitoring screen of the maintenance management computer and a jurisdiction history monitoring screen displaying only information on the history managed by the branch are simultaneously displayed.

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